Grupo Vidanta
reviews and complaints

Fui estafado por mayan palace y ya no hallaba la salida, mi membrecía ya estaba pagada en su totalidad y ya no quería seguir pagando la cuota de mantenimiento pues cada vez era más cara. Tenía la categoría más baja de todas y cada que les decía que quería cancelar me decían que lo que me convenía era subir de categoría, pero a un amigo le pasó igual y se metió en más problemas. Ya no había de donde escoger pues la mayoría de los hoteles que ofrecen son de todo incluido y lo que ofrecen es cada vez de menor calidad. Por otro lado ya no podía, ni quería pagar la cuota de mantenimiento. No me importaba recuperar lo pagado, solamente quería no seguir pagando. Estaba desesperado de verdad, había quien me decía que ya no pagara, pero temía las consecuencias jurídicas y mayan palace como vio que ya de plano no iba a acceder y comprar otra membrecía más cara, ya mejor me dijeron que no es posible cancelar y que la única oportunidad era que vendiera mi membrecía, cosa que ya después de investigar vi que obvio lo dicen porque es imposible y cómo iba a meter a alguien más en esta estafa, no me sentiría bien embaucando a alguien más. Mi mejor opción fue cancelar, lo hice por medio de la compañía mexican timeshare solutions, no me cobraron nada por adelantado, tampoco me recuperaron nada de mi dinero, pero yo desde el principio les dije que prefería que fuera rápido, porque ya no quería seguir pagando más dinero y que no me importaba recuperar nada, fue un proceso de 4 meses y listo, no más deudas con mayan palace, cometí un gran error, pero menos mal que fue por 5 años y no por 99 años.

Contaba con una membresia con el desarrollo Vidanta, sin embargo lo que me ofrecieron en un principio, no fue lo que me otorgaron al solicitar sus servicios, yo compré esa membresia porque me prometieron $4 mil dolares por cada una de mis semanas y en caso de no rentarlas ellos se comprometieron a rentarmelas, porque dicen tener muchos clientes potenciales disponibles. Durante el desayuno, donde me vendieron la membresia, eran excesivamente amables, pero una vez que te vas de ahí y les hablas para pedirles ayuda, te tratan como limosnero, cuando uno pagó por un servicio y vaya que pagamos bastante y lo que indigna es que siendo una empresa mexicana nos maltrate a nosotros los mexicanos, es por eso que me acerqué a mexican timeshare solutions para finiquitar dicho contrato y sin más me apoyaron en todo momento hasta la cancelación del mismo, mi agradecimiento a todo su equipo de trabajo ya que el apoyo que recibí fue excelente, nada que ver con el equipo de vidanta.

Hello
I am currently staying at Vidante riviera Maya n Palace. This is the second day i have tried to hire a car from the Fox car rentals. They are a complete shambles. Yesterday we booked a car at the lobby, completed our details, gave driving licence etcc for a 9am booking. Now at 10.10 we are still waiting to receive a car! The man was not available and says there was no contract!
We have wasted so much time trying to book, trying to return a previous car (took over 2hrs to return). Its a complete waste of our holiday and money.
The staff are not apologising, they spend time on their mobiles instead of talking to customers, they have no idea of customer service and how to run a business. They are letting Vidante down. Please respond with how you intend to sort this. I know you do not own this company but you have chosen this company as car hire for your customers so need to take some responsibilty please.
We would like 2 days car hire $120 refunded please as a result of our wasted time with family of 5.
You can email me on [protected]@gmail.com
Or contact me at the hotel room 2039 until saturday.
Thank you for you response.
Sarah and Max Walker

Hace 3 años mi esposo y yo fuimos de vacaciones a México, e ingenuamente compramos lo que para nosotros era una inversión y oportunidad de negocio, pero en realidad terminó siendo nuestra peor pesadilla. Primero intentamos rentar nuestras semanas como nos habían dicho, pero lo único que conseguimos fue que nos volvieran a estafar, un año después mi marido enfermó y se nos complicaron los pagos así que quisimos venderles de regreso nuestra membresía como ellos nos había dicho que podríamos hacerlo, pero nos dijeron que eso no era posible, así que les dijimos que entonces ya no deseábamos la membresía porque no podíamos costearlo y nos dijeron que no solo no podíamos, sino que también nos penalizaría. Fue la peor pesadilla yo estaba muy angustiada por la salud de mi esposo y además tenía que preocuparme por pagarle a estos abusivos rateros de Mayan Palace.
Entre mis conocidos, hay una pareja que pasó por una situación similar con un tiempo compartido y me recomendaron la compañía Mexican Timeshare Solutions, dándome buenas referencias y explicándome como los habían ayudado, sin dudarlo los contacté y como ya tenía referencias los contraté inmediatamente, para mi buena suerte fueron nuestra salvación, cancelaron nuestro tiempo compartido y evitaron que siguiéramos pagándole a esos rateros.
Espero mi testimonial sea de ayuda para otros vacacionistas y piensen 2 veces antes de involucrarse con estos rateros, desconsiderados.

I recently complained to Vida and The Registry Collection giving them a chance to rectify the situation. A few days after sending the letter below The Registry Collection called me and explained that it was out of their hands. To this day - Vida has not contacted me with a response.
I even attended an "owner update" when i vacationed in Nuevo Vallarta and asked for an explanation. The response was remarkable in them giving me the attitude of they did'nt understand why i had a problem with being charged more for my deposits and them being worth less. Less to the point that i can not stay at properties that i have stayed at for nearly 10 years. Whats more, they couldnt understand why i would not spend more money with them for the time share deal they were presenting during the owner update.
The letter below is what i sent to Vida and The Registry collection. Beware of buying with them, apparently to them it is ok to change the deal we have with them at any point without notice. ...
Dear sir/Madame:
I am a very dissatisfied customer and have several issues that require your immediate attention.
My wife and I are owners at the Grand Bliss through Vida - we have been customers since 2004. Initially we bought into the Grand Maya and then upgraded to a "no maintenance fee unless we use it" benefit in 2008 and ultimately to Grand Luxxe in 2012. Eventually we downgraded to the Grand Bliss. These upgrades were substantial expenses that we incurred but we did so with full faith that we were working with an ethical and honest corporation. The downgrade was soon after the Grand Luxxe upgrade- this was due to the first of numerous disappointments and unpleasant encounters. We attempted to deposit a week with the Registry Collection- I was informed at that time that as an owner with Luxxe we no longer had access to the properties though registry collection. This was NOT told to me and I was misled in this upgrade. I lodged a formal complaint publicly and through a resolution process I was downgraded to the Bliss so that I could once again have access to the Registry Collection. This was a very unpleasant experience and challenged my trust. Several months ago another incident caused me to lose faith in this arrangement altogether.
In October 2016 we deposited our weeks from Grand Bliss with the Registry Collection. When I did, I split my weeks into a 1 BR and studio and was unexpectly charged $500.00 more than I have been previously charged. When I questioned this increase I was informed it was due to my unit splitting. I have been able to split units all of these prior years without any such exorbitant fee and I have not been formally notified of any such change to my agreement. This is certainly not the rules in which I had been operating for the last several years. I feel I was pushed into a corner so that I did not lose my time requests and reluctantly paid this fee that had not been adequately explained to me.
Once the weeks were with the Registry Collection, I called in to try an book a week at the Franz Klammer where we enjoy staying. I was told that the values of my grand bliss units were not enough to secure the Franz Klammer. I asked for an explanation and was told that the 5 points and the 4 points were not enough to get the Klammer that now required 17 points total. Nor could I combine three Bliss units as registry only allows a max of two units to be combined. I have certainly never had this problem before and told the registry employee this and they did say that the Klammer used to require only 9 points. I asked the question – “so under this scenario I can never stay at the Klammer in this method” and the person agreed that this was the case. During the conversation It was agree that I could use three of my until to stay at the Klammer in this one instance so I again reluctantly agreed because I had no other option. I asked why this changed and the Registry person told me that Vida directed them to change the point values. I expressed my concern that this was not the agreement that I had been working under for the last several years and had to ask - why had the rules changed? After the conversation it occurred to me that even with three units that had a 5 and a 4 value respectively I still could not get to the 17. This would also be the case at the Montecristo in Cabo San Lucas were we have enjoy staying in the past.
On December 23, 2016 I called Vida to discuss my experiences and spoke with Juan Carlos. He informed me that Vida did not assign property values which I can appreciate however my initial investments and ongoing maintenance fees were paid to Vida as well as the fact we were assigned to the Registry Collection by Vida, I felt Vida had some ownership in this situation and needed to assist in its resolution. Juan Carlos agreed to facilitate a three way phone call between Juan Carlos, a Registry Collection representative (Cindy) and myself. For a large part of this conversation I was listening to the other two politely argue as to who set the values each pointing to the other. Once again I was caught in the middle between Vida and Registry Collection.
The fact remains that we agreed to a set of rules and changes are being made at your will with no input from your patrons and certainly with no regard for our allegiance and loyalty to you- this loyalty is obviously one sided. We are not newcomers- we are loyal owners for over a decade. We deserve better communication and certainly more communication and interaction when such substantial modifications are being made to agreements we signed over a decade ago. We have made investments with you in good faith and expect to be treated in a fair manner. Attempting to schedule a vacation through our investment has become a miserable experience. I certainly accept that times change and situations have to be adjusted for incoming new customers but I fully expected that the annual 5% maintenance fee escalator along with new customers you bring in would handle these adjustments.
I feel I have been taken advantage of and would sincerely appreciate hearing from you as soon as possible regarding a resolution.

A mi esposo y a mi nos emborracharon para vendernos una membresia de tiempo compartido, con grupo Vidanta, nos negamos a comprar en repetidas ocasiones y como nos dijeron que si no estábamos contentos podíamos cancelar cuando quisiéramos, firmamos el contrato con tal de poder irnos de ahí.
Como según nosotros podíamos cancelar cuando quisiéramos no le tomamos importancia y el resto de nuestras vacaciones nos relajamos y ni pensamos en el tema, un mes después ya en nuestra casa y con más tiempo hablamos para cancelar la membresia y nos dijeron que no era posible y que si queríamos cancelar tendríamos que pagar un 25 % de la membresia por penalización, les explicamos nuestra situación y al parecer ellos están al tanto de todas las mentiras que dicen los vendedores y no les importó.
Como tengo amigos abogados, les pregunté sobre como cancelar y me dijeron que no era posible, muy molesta por la manera en la que fuimos engañados, me puse a buscar en internet y vi que no éramos los únicos estafados, que había miles de personas en la misma o peores situaciones que nosotros. Vi un testimonial de alguien que había logrado cancelar su tiempo compartido y lo contacté, tardó 3 semanas en contestarme me parecieron eternas y cuando creía que ya no me iba a contestar me contactó y me dijo como le hizo para cancelar. Fue por medio de una empresa que se llama Mexican Timeshare Solutions, seré sincera, no les tenía nada de confianza después de como fuimos engañados, ellos dan una consulta gratuita y mi esposo y yo decidimos tomarla para ver de que se trataba. durante la consulta nos explicaron todo y nos dijeron que si los contratábamos no teníamos que pagar nada hasta que nos cancelaran la membresía, nos enviaron el contrato lo leímos ahora si cuidadosamente en casa los contratamos.
Gracias a Dios puedo decir que las cosas fueron así, ellos cancelaron nuestro contrato de tiempo compartido y nosotros les pagamos ya que se canceló.
Yo ya pasé por esta mala experiencia y me animo a compartirlo para que las personas no se queden con los brazos cruzados y sepan que si es posible cancelar. Cuando yo busqué en internet un testimonial de otra persona me ayudó a solucionar mi problema y espero yo pueda ayudar a otros.

3 years ago me and my husband acquire a membership with Mayan Palace, we think that could be a great idea to invest on a timeshare
We wanted the cancellation but the resort denied that possibility while in the timeshare presentation the salesperson told us that we could cancel whenever we want it, of course it was not true. Bad treatment and a misleading membership, the first year was fine, then the problems started when we received a extra charge from a service that we didnt used it. The cost of the maintenance fees, totally is a crazy price and out of our possibilities. I think that Mayan Palace resort is one of the worst places in the world.
We found Mexican Timeshare Solutions on a timeshare users group website and we hire them. I highly recommend Mexican Timeshare Solutions if you want an honest, responsive means of getting rid of your Mexican timeshare. Mexican Timeshare Solutions took no money upfront .I paid them after they sent me documentation from the Mexican court that my timeshare was revoked
You dont have idea how much I battle with those people to let me go out, all was my fault for not read the contract in time, but now friends you know it, so stay alert.

We went to a timeshare presentation at the riviera maya in nov 2015. It was the worst thing we could of done. Sadly we were scammed. In the sales presentation we asked many questions, and some questions various times. Every question or doubt we had regarding the contract was put to ease by the 2 sales persons who dealt with us. We have tried contacting them at many different numbers and sent them letters. We have been promised that our calls will be returned but they are not. They will not cancel the purchase or contract and they will not even bother to speak to us and find a resolution.
We found 170 complaints on one website against this merchant and their timeshare sales such as the one we bought. I also found dozens of complaints at other complaints boards, at the better business bureau and dozens of other sites online. If you search online, vida vacations or vacation privileges or mayan resorts you will see endless lists of customers who like us were lied to and scammed.
We found mexican timeshare solutions when searching the web for help and within a few months, they were able to get the cancellation of our contract. We are so relieved to not have timeshare payments anymore

Do not visit this resort or go to their timeshare presentation no matter what is offered to you. Do not buy from these thieves.

My sister and I both owned at pueblo bonito, sunset. We were there in 2011 and got sucked into a presentation at mayan palace. Being stupid and believing this would get us out of our existing timeshares, we signed on. We had to pay $13, 000+ to them as well as $7, 000 to transfer ownership through timeshareresalemarket. We made that decision based on repeated lies. We checked with them two years ago and of course they don't want to buy it back and we had not found a reputable sales agent to get rid of it that way. Even we offered to sell it for half of what we paid for it.
We found "mexican timeshares solutions"; we called them and was promised no payment until the contract is canceled. We provided them with everything they needed and cooperated with them to help them do their job. They delivered on their promise they did cancel the contract. We honestly highly recommend their services and do not pay anything until the contract is canceled. After a nightmare, now we can rest.

On July, 2016 we entered into a contract with Vidanta for a timeshare. There are so many lies that were told to us.

We were told that our 1br/1week will be exchanged for 2db/2weeks, Does not say in contract. Says it´s up to the resort and after looking on line, seems that noone finds this to be true from their own experience,

We currently have a timeshare with RCI. They said how bad RCI was and that Vidanta had so much more available and convinced us to trade in our RCI timeshare, we were told that Mayan has been very interested in owner of RCI and offered that will help us to get out of that old timeshare.

We then our information and login for Vidanta and it has an RCI login to schedule vacations! This was very deceptive. I emailed RCI and asked if Mayan was part of or affiliated with RCI and never received a response.

We were told that our new timeshare was for 100 years with no renewal fees. After scrutinizing the contract, we see that we must renew after 10 years for whatever the reservation fee is x100, as of right now, it would be 8000 USD, That´s only if the reservation fee doesn´t go up!

Said that the reservation fee go up only according to Mexican Inflation rate which is very minimal. However, in the contract it says according to US Inflation rate which is significantly higher

Then, we were assigned one of your affiliated companies to sell our old RCI timeshare, we were told that there never, ever a problem selling them. After looking on line, there are so many complaints of people now paying for two timeshares because they were unable to sell.

We feel that this was the worst decision we´ve ever made, We are both educated people who were completely taken advantage of . I´m not sure how you do it, but they keep us hours and hours at the resort convincing us.

We just want to get rid of this nightmare and get back to our old timeshare and forget this bad experience so we have been in communication with a Marco Giustiniani trying to resolve this issue but he has been very closed and not willing to accept to cancel even if we start a legal process

We recommend you NOT to go to Mayan or not even go to Mexico due that these people, even our co-patriots are just a bunch of scammers

I bought a time share at Mayan Palace as an investment and was told I could use the equity to purchase a one or two bedroom. They have totally lied about everything they said they were going to do. They are impossible to contact. They said they fired the manager who originally sold the time share to me I do not believe that happend. The same sales person sold my Girlfriend a time share that I heard him say they would sale her time share for exchange for hers because she was trying to get out of her old one. She signed the papers and was stucked with two. They completely lied to her and continue to do so. She had not had any success in resolving her issue with the same time share company. She also had another couple that were friends of hers that bought and they were lied to and promised a bunch of stuff. Tired of so many lies, we found a company that cancel timeshares, we contact them for a free consultation. They sent us a contract where was established if they do not cancel our contract we do not have to pay anything to them. They got the cancellation of 2 of our contracts and they are working in our other contract. we are happy we the results and we want to share with others in order to avoid more injustice from Grupo Mayan.

It was so bad we left three days early. We had traded weeks at a nice home resort and got assigned a dump at the jungle bliss. One of the beds was broken, we were awakened at 1am by staff who mistook our room for another. We were mistreated by guests from the nicer areas. Did i say we were owners at grand bliss? Not anymore!

There is one underlying common denominator in all of the scams in the Timeshare sector. Namely, the scammers call their victim knowing all of the victim's personal information because the resorts are loosey-goosey with their data bases. This is especially true in Mexico.

Having been the victim of a Mexican scam in early 2015 I was forced to become a student of the scammer mechanics. This common denominator of the scammer is knowing the personal details regarding timeshare ownership of their victim. This is the sole responsibility of the resort who leaked
the confidential information. No matter how they leaked it.

These scammers are earning big money so they can pay a timeshare salesman or front desk clerk a decent amount for the membership list of the week or month or year. Timeshare scams can only exist as long as the fountain of information (the membership lists) are NOT locked up and kept confidential as is required by law. The root of the problem is the loosey-goosey resorts that look the other way as information is leaked out their back door (or even their front door).

Recovery of funds by the local or national authorities is remote at best. The scamers have already spent our money. They will rot in a Mexican jail if they get caught and can't pay back the money. Catching them is the problem. They are always one jump ahead of the authorities.

However, there is one way where the money can be recovered. We victims can make the resorts responsible for the damage they caused. How did the Mafia get shut down? The government went after the bosses. In time the Mafia was gone. We have to push our case with the government who has the power to close down a timeshare operator's sales until they prove that they are in compliance with the privacy laws.

The resorts claim that they never pass out or sell their membership lists while doing just that. What a joke these statements are. How else do the scammers have our name and telephone number? We don't need a great leap in logic to figure out this one. Do we? Or the scammers get the victim's name from some insider who loads the new transactions for the week onto a thumb drive or email file.

It doesn;t matter how the scammers got the victim's name. The timeshare resort that permitted its membership list to fall into nefarious hands is responsible.

Mexico's Privacy Protection law is very clear on this point. Under Mexico's Privacy law the timeshare resort has to keep the vistim's confidential information confidential. PERIOD!

Here is the English version of Mexico's Privacy Protection Law on leaks.

CHAPTER II
Principles of Personal Data Protection

Article 19. All responsible parties that process personal data must establish and maintain physical and
technical administrative security measures designed to protect personal data from damage, loss, alteration,
destruction or unauthorized use, access or processing.

Data controllers will not adopt security measures inferior to those they keep to manage their own
information. Moreover, risk involved, potential consequences for the data owners, sensitivity of the data, and
technological development will be taken into account.

Article 20. Security breaches occurring at any stage of processing that materially affect the property or
moral rights of data owners will be reported immediately by the data controller to the data owner, so that the
latter can take appropriate action to defend its rights.

Article 21. The data controller or third parties involved in any stage of personal data processing must
maintain confidentiality with respect to such data, and this obligation will continue even after the end of its/their
relationship with the data owner or, as the case may be, with the data controller.

In addition to the above the company has to issue Privacy Notice that incorporates all of the requirements of the Privacy Law.

Our case at PROFECO is in the final stages. They will soon levy a fine on our time share for some$16, 000 USD and give us a certified copy of that fine so we can continue our efforts to recover our funds in civil court.

Meahwhile, we also have INAI, the Mexican Institute that enforces the Privacy law. They are independent of PROFECO and can levy fines up to USD$2 million against offending companies who violate the Privacy Law.

I am looking for other victims who are timeshare members who hae been scammed within the last calendar year from imposters who call them by name, posing as timeshare employees and entice them to send money. All we need are few more people and PROFECO may be able to slose down the sales department of some these offending resorts. I want to add your case to mine at PROFECO. I will do this at no cost to you since it is a very simple process to add your case to mine. We need 3 or more cases against each offending resort for PROFECO to think about closing them down. Its time we made the responsible party responsible.

I made a special email account to start things going. Send me a brief memo of your situation and the name of your resort. Put in your telephone number and a time to call. I will get back to you within 24 hours The email is:

[protected]@yahoo.com

A few months ago I went to Riviera Maya Vidanta. sales people offered us a ride to see the facilities, includig a free breakfast but with an obligatory timeshare presentation. After that many people, a friend and I we decided to buy them a membership . Without clearly read what we were signing by the urgency of the matter. They ask to take out a credit card to cover the down payment. they took a long time to return my card, a comparison to my friend they charge very quick the hitch in her credit card. We were not given any contract. They said they would arrive 15 days after the signing of documents. At home, a week after this what I talking about, without having received my contract yet. I called to the resort to make the timeshare cancellation contract that i still not had it but it would arrive and had to pay. There were many inconsistencies with what they told us at the timeshare pitch at the San Francisco exchange program That is not what we were promised. The resort ignored me, they just passed me from one department to another and nobody knew us an answer. We felt we needed help and wanted to cancel. So seeing the refusal of the hotel we are dedicated to seek help and we found it, we hire a company (Mexican Timeshare Solutions) who gave us a free initial consultation, we could communicate whenever we wanted at no cost and charged until 3 months later when they fully had cancelled our timeshare contract. My friend and I live with a lot of stress because at the time the hotel said we could not cancel and we had to pay, so we believed that we were engaged for 50 years to pay that ! is something horrible and not wish it to anyone, be very careful dont trust what they tell you, avoid timeshare presentations, read your contract carefully before acquire something .

The sales people told us we would own our timeshare forever and it could be given to family members.Turns out it was a 10 year use of the resort on our week.

We were also told that the rental of the week would actually make us money and that it would be a good investment. Completely untrue and misleading.

I believe the sales team intentionally mislead us in order to get us to sign up for one thing while they gave us something else.Their willingness to take almost anything (other timeshares) should have been a clue to how desperate they are to deal.

I went on vacation with my family to Cancun, and at the airport we were invited to a breakfast for 90 minutes, if we attended the breakfast they would give us some tickets to go to xcaret, we thought "free breakfast and tickets, what could go wrong? " and the answer is EVERYTHING, they ruined our vacation, they first did not want to let us go, and even if it sounds exaggerated, they forced us to buy.
Vidanta group is a group of swindlers and liars, avoiding our calls, they told us that would return the calls, made us spend our 5 days that they gives you to cancel, just to then refuse the cancellation.
Fortunately my sister gave us information from a company that cancel timeshares, they are called Mexican Timeshare Solutions and we are very grateful for the work that has been proposed, in order to represent and defend the interests of customers who trusted institutions that seemed reliable, we are very satisfied with the services and results of our cause, from the first moment we contacted we were given the necessary to deliver the representation of our problem, the confidence was growing up through the development process, we want to highlight the work done by Mr. Roberto Guzman, with whom we remained in a fluid and transparent contact all the time.
It is difficult nowadays to find serious and responsible organizations, they are the exception and we thank God to put them our way.
What we do have very clear is that never put a foot in a hotel of Vidanta group, they are like the devil.

My sister-in-law and I bought a timeshare in Acapulco from sales rep Nelson Valdez on November 7, 2015 for Vidanta. We loved the property. He promised us 1 FREE week in Cancun with Grand Luxxe accommodations for 6 people, Joya cirque du soleil tickets for 6 people and 6000 Vida points for 2017 just for signing up. First, he said 2016 but, we couldn't travel during that time period so he extended it to 2017. Brenda Arellano processed the paperwork. Nelson Valdez said it was too early to book my January 2017 trip but, he would book my free week a year out and call me back with the confirmation number and the arrangements. My sister-in-law and I then visited Puerto Vallarta on December 17, 2015 and loved that resort too. We decided to upgrade to the Grand Bliss with sales rep Paola Garcia only after her boss Max said that anything promised from the Acapulco sales office would still be honored. January comes and, we receive NO phone call from Nelson Valdez. Concerned I call in February and, he never returns any calls. I try calling him, Brenda Arellano and the sales office on numerous occasions. No one calls me back. I write a written complaint to member services and finally, Brenda Arellano emails me back. They are willing to give me the 6 cirque du soleil tickets and 6000 Vida dollars but, the Grand Luxxe accommodations for 6 people in Cancun is now no longer FREE. They want me to pay a $2100 usage fee for the week. I say that I was promised a FREE week but, Brenda Arellano says the sales department will NOT honor this. I demand to speak to a manager. William Bustos contacts me back and says he will review my contract and get back to me in a timely manner. He did not, so I called him back at the number he gave me. He said that I had agreed to pay the usage fee for the "FREE" week by signing so in my contract papers. I ABSOLUTELY DID NOT do that. Mr Bustos said he would immediately email me the paper with my signature. He never emailed me this proof because, I never signed such a document. I've called and left at least a dozen messages for him since May to no avail. He never had the common decency to even call me back. Now, I call to complain about the whole situation on July 15 and, I am told my case is closed. That I am not to receive my free week after all. This is complete sales fraud. I spoke to Jaime Hernandez from member services and, she said that she will reopen my case. I reiterate: sales rep Nelson Valdez promised me 1 week FREE Cancun vacation (Grand Luxxe) for 6 people plus 6 cirque tickets and 6000 Vida points for 2017 just for signing up. He originally said 2016 but, we couldn't travel during that time period so he extended it to 2017. Why would I have to pay a usage fee for a FREE WEEK? I'm trying to book my vacation for January 2017. This situation is replacing my good feelings for Vidanta with anger and disgust.

During our trip to the Mayan Riviera. My husband and Iwere asked to attend a breakfast the next morning. We were pressured and tricked into signing a contract for 30 years membership with Mayan Palace. When we came back to USA we wanted to find a way to get out of the contract, but it was almost impossible.We were paying for a 5 years and we never used it. We have spent $10k dollars on various scams over the years with promising to sell it for us.
Tired of wasting our money I called a Mayan Palace and they offer to help resell our contract. They referred us to a Broker company and we paid $700 and after two years this company disappeared. Tired of been scammed, browsing on internet, I came across Mexican Timeshare Solution website, I read the Testimonials and I decide to try once more.I was very skeptical at first but they didn't require any payment upfront so decided we had nothing to lose. They were very professional and had the contract cancelled within six months. We were cleared of our membershipcompletely. We are very happy with the service, and highly recommend MexicanTimeshare Solutions.

Beware, if you see any Mayan palace salesperson run away and if you are in the same predicament I recommend Mexican Timeshare Solutions.

My husband and I visited Vidanta during spring break, April 2016 and were subject to fraudulent sales process. We were lied to on too many cases. Sales People wouldn't let me get close to my husband! there was no photos of us purchasing timeshare because they wouldn't let me get close to him! I was promised cash but instead received Vida Dollars which is a scam by itself! They told us that they would get rid of our current timeshare and we won't need to pay a maintenance fee anymore. But when we were contacted by global exchanged, we found out that we still had to pay for 2 years of maintenance fee, plus a fee to global exchange for processing our timeshare transfer. We immediately contacted Vidanta and asked for cancellation due to lies and discrepancies on sales, but unfortunately, it was after 5 days from sales date. Vidanta refuses to refund my hard earned money, even though I was a victim of their unethical and fraudulent sales process. I would like to expose them so others don't become a victim. I want to know if you are aware of any active lawsuit against Vidanta? I am sure that I am not the only victim and there are others who want to do the right thing and take legal action against them.

On 11/3/15 we sat with Jamie Benner and Gabriel Alvarez at Vidanta in Riviera Maya at the Grand Mayan Resort after a 2 hour sales pitch. They both swore and repeated several times we had 10 days for a full refund if we wanted to cancel. Jamie joked "we don't want to keep your money if you want out".

We cancelled for a full refund within the 10 days like they promised us and we were then told the enrollment fee was never refundable even if the membership was canceled.

They lied right to our face and have been fighting this ever since.