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Victra / Diamond Wireless

Victra / Diamond Wireless review: canceling recurring payment 4

H
Author of the review
4:50 pm EDT
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Nobody will answer the phone. Well someone did answer and then hung up on me. Usually when you call it rings and then says they aren't available and you can't leave a message.

They are taking out a $7.99/mo recurring charge from my bank but I no longer have the phone that was supposed to be insured and I I I in touch with anyone to cancel it.

How do I stop this charge?

4 comments
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Melissa Mac
, US
Jul 18, 2018 8:48 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I hope you get it resolved, Heidi!

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Melissa Mac
, US
Jun 19, 2018 1:04 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi Heidi, were you able to cancel your insurance yet? I have a number to call if you'd like it.

J
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Jennifer Nicole Gorgulho
, US
Jul 06, 2018 2:54 pm EDT

THIS SAME THING HAS BEEN HAPPENING TO ME! Melissa, I would also like the number if possible!

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Melissa Mac
, US
Jul 08, 2018 11:54 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi Jennifer! The number is [protected]
Good luck! Let me know if it works for you.

H
Author of the review
H
Heidi Riddle
, US
Jul 16, 2018 8:41 am EDT

Someone finally answered but told me I had to call Verizon directly. So I called Verizon (I'm no longer with Verizon, but okay...), and they said they cancelled it. Well, I've been charged 2 more times! My only real option is to change my bank account number, which means contacting about 14 other places to give them the new information! So frustrated. I'm going to try that new number you gave below. Thanks!

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