SUBMIT A COMPLAINT

Victoria's Secretorder number is [protected] everyday lounge campus crew ue-374105 | color luscious plum (2sq) size s qty 1

Dear Sir/Madam
On the 10 November I ordered a luscious plum Everyday Lounge Campus Crew.
On the 20 November a package arrived from VS but unfortunately it was a black Everyday Lounge Campus Crew.
I immediately emailed VS and a label was emailed to me to return the item which I did the same day. I then emailed a copy of the posting certificate to VS to prove I had sent it back. I then received an email telling me that I would be informed when the returned parcel had been received.
Despite me emailing several times asking when the luscious plum one would be sent I have received no reply.
I am surprised by this as I have always found VS when shopping in their stores in US to be very helpful.
I have one very disappointed granddaughter as it is a present for her. I am also disappointed by this service.
I would very much appreciate your help in this matter as soon as possible as I am getting nowhere at all.
Many thanks.
Marion MacLennan

Order Number is [protected]
Everyday Lounge Campus Crew
UE-374105 | Backordered, Estimated Ship: Nov 17
Color Luscious Plum (2SQ)
Size S
Qty 1
£39.00
Order Total
Merchandise Subtotal £39.00
Shipping & Handling £8.01
Adjusted Subtotal £47.01
PAYMENT SUMMARY
Your account will be debited by £47.01

Payment Total
£47.01

Ma
Nov 27, 2018

Post your comment