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1.6 335 Reviews

Victoria's Secret Complaints Summary

51 Resolved
284 Unresolved
Our verdict: With Victoria's Secret's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Victoria's Secret reviews & complaints 335

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8:51 pm EDT
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Victoria's Secret items missing

We had a very unpleasant shopping experience at Las Vegas Victoria’s Secret store # 051113, which is located at Planet Hollywood Miracle Mile Shops.

On 08/10/2009 9:06 pm, We purchased a total number of 248 items at amount of USD $1172.89 in this store. When we loaded these items into the car, we noticed that there is one box is lighter than the rest of them. We opened it and found out there were 15 bottles short. So we rushed back to the store right away with the question box. At first the store manager said it’s impossible that items inside a sealed box could go missing. Then we point out that box had been re-taped and showed it to the store clerk, so the clerk asked her manager to check it out right away. But the store manager just assumed that this box could be opened form us, took something out and re-taped so she did not want to do anything about it.

That is just so-ridiculous! Totally UNACCEPTABLE!

First at all, what does that mean for re-taping that box? Why did we bother to spend more then one thousand of dollars to purchased 248 items and make up a story (re-taping the box, for this instance) for those missing 15 items? How much those 15 items would cost? You do the calculation! Will we stupid enough to re-tape the box only for taking advantage of less than 80 dollars?

Second, when we came back to LA and checked the items which we purchased from that store, we realized that not only there were 15 items went missing, but 1 to 3 bottles short here there for other products as well. And there was 1 bottle which is not even on our purchase list. We just cannot help but wonder what a manager with this poor damage control could qualify for a brand store like Victoria’s Secret? Why we paid the EXACTLY amount of money, but we could not get the EXACTLY products which we purchased for?

Third, when we called Victoria’s Secret customer relations dept. to claim this situation, the customer representative could only tell us that the products had already been out at customer’s hand so there is nothing they can do. Well well, does that mean when an “Unfortunate” customer purchased vast amount of items, in store or by mail order, and he/she could only “hope” these boxes will have the correct amount of items in it? Should any boxes are supposedly with correct item counts? We had been purchased several thousands of dollars with more than thousands of pieces from Victoria’s Secret, should I count them one by one in the store front desk only because I cannot trust the store packaging system anymore? And why this issue only happened in this particular Las Vegas store not anywhere else?

I am absolutely disappointed about the whole thing and I do believe a shopping experience with an issue like this, Victoria’s Secret’s business relationship with the general public was seriously jeopardized.

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jodes21
kettering, US
Feb 23, 2010 11:49 pm EST

This story is ridiculous. Why would you purchase over $1000 worth of VS merchandise in Vegas? I bet you looked real sketchy walking back up into the store claiming you had '15' missing bottles? Im assuming secret garden fragrance. No store would help you because YES it does look like you re-opened it. Sorry, but thats your own fault for being so ignorant.

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Denise40
Plano, US
Sep 01, 2009 12:50 pm EDT

No, actually, as a previous manager for VS I know for a fact that some manager's will sell that many items without permisson first and then use an excuse to get around not going through correct channels because pressure to make your store's sales quota is sooooo high. I even had a district manager tell me that I "should have made a small purchase" with my own money in order to make my sales quote...when I was only about $120.00 away from my goal.

Are you missing the point that mistakes can happen at the point at which the boxes were packed? The bottles will not be at the counter if the bottles were not pulled out of the box one at a time and scanned (not too many sales associates do so for multiple items...they just scan one bottle as many times as needed), nor will the bottles be at the counter if they were not in the box to begin with.

Many people go to VS to purchase so many items at one time...sometimes to resell outside US...that is the reason for getting District Manager permission. However, that rule is not always followed. Read between the line.

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zoolo
, US
Aug 19, 2009 10:21 pm EDT

Who goes to Victoria's Secret to purchase -248- items all at once! Actually if you are making that kind of purchase and they are simular items, like all panties or mostly beauty, you need special permission by a district manager and paper work to be filled out obout the purchase. If a few things were missing and you went directly back to the store the items would have still been on the counter. As for the the empty box, it should have been replaced at no cost to you.

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11:56 am EDT
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Victoria's Secret incomplete refund

This just occurred between May 5 2009 and July 30 2009. It is unbelievable.
I purchased a dress online from VS. I used a gift card and credit card on the purchase.
The dress total was $48.00, the tax was 1.82, Order total 59.92. I received a 20% offer taking 9.60 off the total for a total price of 50.32.

I returned the merchandise. They will not refund shipping so the total refund should be 40.32. I never heard back from them so I called to check. They returned 33.00 to my credit card.

1st I paid partially with a gift card. I'm not complaining because I don't ever want to do business with this company again.

But the total refunded is not the correct amount so I called. I CS rep tried to explain to me for over 20 minutes how they were taking 20% off my refund because I received a 20% off offer- Has anyone EVER heard of anything so ridiculous? Of course, that is not the way it works. They took 20% off at checkout and I was charged 50.32- then they do not want to refund the correct amount. It was the most absurd conversation I've ever had with a CS rep.
I asked to speak to a manager who called me "sweetie" and told me I didn't understand.

Actually, I think they didn't understand.

So I went through the math again- found that they had charged me for a shipping label that I didn't use- in fact I have my own receipt and a shipping label still in my hand. So they refunded another $5.95 for that- getting me almost to the total I should have received at the beginning. The missing few cents and dollars they told me was a tax on shipping and handling- who knows if that is true but I didn't get it back.

This company is either deliberately trying to deceive and steal from customers or they do not have the proper systems in place to accurately handle refunds and exchanges. It is clear their staff doesn't know what is going on either.

At worst, this is a scam. At best it is the poorest customer service I have ever seen. I will NEVER shop with them again.

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Update by dahilagarden
Mar 15, 2010 3:56 pm EDT

The point is that the total refund was incorrect from the beginning. I had to get it all sorted out finally and that was only after two phone calls and an additional conversation with the manager.

The explanation that "they were taking 20% off my refund" is entirely in accurate.

The real problem was that they charged me for a shipping label I never used- it took tons of digging to find this out.

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erked1
Louisville, US
Oct 04, 2009 12:15 am EDT

I think I understand. You got a discount on your dress so you are being refunded for the price you paid, but not the shipping costs. I don't know about tax on shipping. If your dress was $48 and you got 20% off your dress was only $38 really. if you got 33 +5.95 then you were refunded back 38.95. Maybe a math class would be good for you.

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7:17 pm EDT
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Victoria's Secret problems, problems, problems

I have purchased numerous bras and panties set from Victoria's Secret (VS) and it was my worst nightmare. I thought I was making a great investment, by spending the extra money for a QUALITY bra...that was not the case. I have experienced the following problems:

- The underwire came out of a several bras after hand washing them.
- The bras were extremely irritating underneath and in between my breast area, which caused a rash.
- The clasp/hook in the back caused irritation and bruising.
- The rhinestone bra strap broke.

These just a few of the problems that I have experience with thier product.

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pinkphone88
Eagle Pass, US
May 31, 2011 5:54 am EDT

if you washed them in the washer that would explain the falling apart of the bra...the bras tag says to hand wash. if your gonna spend $5o on a bra wash it correctly

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bobtheman
, US
Jul 20, 2009 9:04 pm EDT

Worst nightmare? Not just an inconvenience, but WORST nightmare? I call ###.

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7:22 pm EDT
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Victoria's Secret - return policy with receipt

I purchased $88.22 this morning. When I returned home after shopping I realized that a bronzer lotion I purchased was actually the tester. It was half used and dirty. Unfortunately I did not have my glasses on while shopping. When I drove back to the store later the SAME DAY to exchange it for a real bronzer lotion that was not a tester I was informed that...

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3:58 pm EST
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Victoria's Secret charges

i went to a victoria secret store, and purchased items, I also signed up for their credit card.in order to even activate the card I had to agree for that protection plan something about first couple months free, blah blah blah. so I agreed. after that I got charged about 15$. I called the customer service for that protection plan, and asked them to cancle it but since its on the statement I had to pay it. so next month, it shows up again on my statement, 15$. I called again to cancle it, they said since its charged I have to pay it. so I paid it. the bill came in for next month, with another 15$ charge, so I started to get a bit furious, that im paying for nothing. I called them again and complained that my statement shows that I paid twice but it was credited twice back to me, BUT I still need to pay another 15$. I kept on telling the guy that it doesnt make sense, I paid twice and being charged twice again, BUT I got a "refund" twice. so shouldnt that all cancle out? they kept on telling me that I had to pay it. I was so mad, I told them to cancle everything. I was sick of paying for nothing. this went on for about 4 months or so... I wasted a little over 100$ and those supposedly refunds didnt come back to me, or got credited back to my account. what BS. dont sign up for that protection plan that we supposedly "have to".

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WorriedCustomer
, US
Jun 15, 2011 8:03 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I just had my Angel card activated yesterday and had agreed to get the protection plan for $15/month even the customer service on phone sounded rude. At night, I couldn't sleep well thinking why I agreed to it. I only wanted to activate the card for no other obligation so now, I will cancel it. For you not to be in the same place, maybe it's right not to call the number to activate the card and just try using it. Yes, I bet is it's already been activated.

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ostatekitty
Tulsa, US
Aug 04, 2009 11:20 am EDT

you don't HAVE to agree to that protection plan, but you will have to say "NO" at least 3 times to get your card activated and get off the phone. i had to sit through their agressive sales pitch twice since i have both a VS and an express credit card, even though i explained to the express representative that i had already heard the pitch from the VS people and was not interested. they just keep talking like you've never said no. i wrote letters to both companies expressing my displeasure, but shockingly no response. it think it is CRIMINAL that you should have to sit through an agressive telemarketing pitch just so you can activate your card and SPEND MONEY IN THEIR STORES! apparently people aren't spending and they have resorted to this desperate scam to flush out their bottom line. if i had a limited or bath & body works card, i could potentially have had to listen to the pitch 4 times, for nearly an hour out of my life. ridiculous. if my card expires or i lose it, rest assured i will not sit through another pitch - i'll simply cancel.

my advice? don't activate your card. peel off the sticker and see if you can use the card already. i bet you can. this is just a way for limited brands to part you with more of your hard-earned cash. criminal.

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gins
Milwaukee, US
Jan 29, 2009 9:01 pm EST

Yes I know they got me on that one too but for me, they automatically put that on every one of my credit cards so I was paying $15.00 for about 6 cards every month.

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2:20 pm EST

Victoria's Secret claim of not receiving payment twice... but when I paid both times I have always pushed submit

I have been late on one bill in the past four years (since I received my victoriasecret card. I have never had any problems with victoriasecret as far as feeling cheated by their financial department... that is until they started using World Financial (I suppose that this change has came about fairly recently). My last two or three bills I have had problems with.
First of all they changed my pay by date, and since I do all pay all my bills online I had no idea. This caused my bill to be late rseulting in late fee (the financial department would not work with me at all). Also I have paid my last two bills and both times they have said theat I never paid them... resulting in more fees. I know that I paid them because I pushed submit like I have for the past two years and recieved a message saying to print for my own records like always. The first time this happened I made the mistake of not printing the form so I had no proof. The second time I had trouble printing the form because I was at a public computer (not able to save) and the printer was down. I honestly didn't worry about it too much the second time because I was sure the it wouldn't happen twice in a row. Wrong. Now of course I am getting countless call from world financial wanting me to pay the bill that I thought had already been paid but I don't even bother to answer because I have a newborn, am out of work (like many) and with all the fees I can not pay the bill at this time. I hope this complaint along with others will bring much needed attention to this proble with World Financials policies.

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maniac0511
, US
Feb 03, 2010 10:12 am EST

I got slapped with late fee twice. I've NEVER received the bill in my inbox and I've never been late in paying on my bills. In fact, come to think of it, I've never ever received e-statements from them! I always had to check my account online to see if I owe any money. But for the last 2 months, I've been busy and didn't check my account because I was hoping that I will get the bill in my inbox. I tried to convince them that I never got the bills, but of course they didn't believe me and they turned around and said I should check my 'junk' folder. Uh .. I do check my junk folder before I empty it.

Anyhow, they wiped my first late fee off by forcing me to make a payment over the phone, which caused me 10 dollars for processing fee... how lame is that? Anyway, from 70 dollars spending, I ended up paying 100 dollars for something that I'm not at fault. I asked them to start sending me paper billing instead, but they said it will cause me 1 dollar fee for each bill? That is so stupid!

Their customer service is HORRIBLE. I called them 3 times to try to resolve this issue .. and all three were bad. In the end .. I had to suck it up and paid $30 extra for something that I didn't do, hell .. it might even ruin my credit score too. I will stop using Angel credit card from now on. Their processing system is horrible and unreliable. Use different credit card! American express is the best!

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gins
Milwaukee, US
Jan 29, 2009 9:15 pm EST

This has happened to me twice and the bank always takes at least a week to process. I have even had mysterious fees which no one can explain to me where they came from. Every time I call the representatives always argue with me and tell me I'm stupid because they've explained to me ten times that this mysterious fee came from an extra finance charge or an extra late fee. I've never heard of a credit card charge a late fee before you're even late but obviously thats the only explanation they could come up with.

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4:50 pm EST

Victoria's Secret poor products, rude salespeople

I will never shop at Victoria's Secret again. The clothes fall apart when you wash them. If you purchase the underwire bras, the wire pops out and cuts you. The underwear are incredibly cheap - especially the "free" ones. They tear so easily. The products are not good. The women AND MEN that work at the Palm Beach Gardens Mall store are very rude. They act so snooty - when they are JUST retail store workers. There is no reason to treat the customers the way they do. I am cutting up my Angel card and never returning again!

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Ileen69
, US
Feb 16, 2011 3:06 am EST

hahahahaha why are you quoting/unquoting the word free? IT IS FREE! =D if the wire pops out you are wearing the wrong size, your probably one of those woman who refuse to believe she is 38 and still believes she is a 34! Your right we are JUST retail workers which is why we really dont care how we treat you ;)

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annas2007
, US
Jun 25, 2010 3:25 pm EDT

"JUST retail store workers"? How dare you. You are the rude one. Probably too fat to fit into the bras anyway you greasy [censor].

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9:01 pm EST

Victoria's Secret wired polily

I returned my bra to Victoria's Secret on Oct. 24, It is more than 10 days, however, when I check my account today, my money has not been back.

Yeah, it is my fault not to keep my receipt carefully, but I just never though there will be any problem with returning.

When I talked to the clark in store today, they rejected to locate my return record unless I show my receipt. How wried the policy it is. I have been a casher in a restaurant, I know it is easy to track each transition, especially that I remembered the exact date, and I have my credit card number with me, and they should have all my information.

I have no idea about what kind of trick they play, and just want my money back, I felt like my right has been violated.

Please remember this store, it is in Okemos, Meridian Mall. Be careful with their casher!

And any advice to help ask my money back is more than welcome!

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6:36 am EDT
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Victoria's Secret bad service

Rude staff, only one register open, sales person left the sensors on my panties so I was forced to dig thru the trash to find my receipt so that I can take them back.

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Miss Mee
Hamilton, US
Dec 30, 2010 6:42 pm EST

I had a very bad experience at my local Victoria's Secret in the mall on Tuesday, December 28th.
Victoria's Secret is having their semi-annual sale, so I should have known that the store would be jam-packed. I really needed some new push up bra's, and have looked forward to purchasing some since Summer. I took about 10 to try on, went into the dressing room and was the only person there. I waited patiently for the clerk with the keys to come and get me a room. She then was rude enough to let two other girls that just came out of no where get my room. When I asked her if any were avaliable, she snapped at me and told me to wait my turn. I waited for a ridiculous 17 minutes exactly until there was a room avaliable. When she saw the room was avaliable, she decided to ignore me and left the room. The woman who had the room was courteous enough to let me have my room, and stated to me that I was treated very poorly. When I left the room, the clerk then asked me how I got into one. I explained there was an open room avaliable a woman let me have. After this, I waited a total half hour in the line alone! There were only 3 registers working, 2 of them with women struggling on how to properly return merchandise. So, instead of waiting in line I gave my mother my bra and had her keep my place. I went over to the Panty clearance and started looking the selection over, and I grabbed a few pairs. I noticed on the tags that none of them were marked down to their clearance price, but I decided to take a shot at purchasing them anyway.
Upon entering the register, the new clerk apologized for the half-hour inconvenience. She then scanned my panties and they did not show up on clearance. I explained politely to her they were in the clearance bin. Upon hearing this, she did NOT believe me. She was trying to make it out to the manager in front of me and my Mother that I was trying to get a steal on panties. I then went to the clearance bin and showed her the pairs from the bin that were exact replicas of the panties I had intended to purchase. The manager then told her to go ahead and give me all of my panties, even the ones that were not on clearance for $3.99. When I was done paying for the items, I looked at my clerk and told her to have a nice day. She then glared and me and told me her day would be better when the sales were over, because it would ward off all of the "cheapo rip-off customers" who buy clearance bras.
Never in my 35 years of living have I been so upset at the unprofessional-ism that Victoria's Secret holds.
If this is going to be a PROfessional company, they need to start acting like one.
I also purchased some items from Victoria's Secret offline. I was very upset at the quality the bra's came in. My bra's came in a little package, and were smashed upon arrival. The customer Service Representative was a very rude Salesperson, and if I would have to rate the women that are working for Victoria's Secret...I would give most of them a 0 out of 10! SHAME on them for the attitude they have, it's bad enough they have to sell good bra's at such a ridiculous price, let alone treat their loyal customers like complete garbage!

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connie_sicat
, PH
Jan 27, 2012 10:07 am EST

most of the staff of this victoria secret are not really good in hayyat mall..we are filipina we have discrimenation of this people.they give the things to other nationality the things that on sale, and we are the first to come on that shop in front of them thy give the things that was on sale because they dont display some of stuff, if we ask them to give us also but they refuse its realy unfair to my nationality, , , why because we are pilipina?even we are pilipina we are not haramiya because we how to pay..so im just hoping to this shop to give ur staff some maners to others...

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Ileen69
, US
Feb 16, 2011 3:12 am EST

ur a liar she did not say that :)

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hno
Phoenix, US
Jan 25, 2011 10:21 pm EST

Then don't shop there. You're correct that they treat everyone like garbage. Try being a GUY and buying a gift - they think you're not even a human. But this isn't a scam or anything illegitimate; you just weren't happy with the service. Apparently millions of braindead idiots are, so who cares? Do you think this is going to change anyone's mind?

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10:02 am EDT

Victoria's Secret penalty charges - victoria secret credit card

I have had such a terrible experience, I will never shop there again. I purchased $60 and was pushed/sold on getting their Victoria secret card instead of using my own visa card. Big mistake, I get the bill and as I am a canadian, they refuse canadian cheques or funds which is all that i have access to. the problem gets settled in 2 months and they accept mycredit card. I start to get hit with hundreds of dollars of late charges. I explain the situation and after numerous calls/conversations and time I finally get someone to listen and they tell me all is settled and cleared with a small penalty of below $10. Then I start to get penalties again after that. Calls start again, I get called a liar and had to deal with the most rudest people ever - Michael B. I have never been so insulted and harassed like with this co. I finally got a credit, I must have spent hours and hours with tens of diff people. NEVER AGAIN will I or my family deal with Victoria Secret!

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maniac0511
, US
Feb 03, 2010 10:14 am EST

I experienced horrible service from their credit card customer service as well. Never again using Angel credit card.

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3:07 am EDT
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Victoria's Secret beware

This occurred last year. I made a purchase at the store for about 80 dollars. Went home. Then NEVER got a statement from them. When I finally get a statement from them, it told me that I owed them 120.00 dollars. I called and the Indian woman took my information and said it was paid over the phone. She didn’t put the right info into the system and the company never got payment. Once I settled with someone who did speak English the 80 dollars went to about 119.00! SOME SALE... beware of credit card companies that sell out to India!

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Squadfather1
Ballwin, US
Mar 10, 2014 4:44 pm EDT

correction..."Valerie"

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Squadfather1
Ballwin, US
Mar 10, 2014 4:44 pm EDT

They charge more for the jumbo size panties, "Victoria." Hope this helps.

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YoureAnAwfulPerson
Beverly Hills, US
Mar 10, 2014 4:14 pm EDT

You should know that their call center is not out sourced. It is in Ohio. So is the credit card department. Check your facts.

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Seriouslywow
San Diego, US
Apr 11, 2012 11:14 am EDT

OK wow great for being a racist. how do you know it was indian woman? your the dumb one that decided not to check the price. your jsut a stupid fat wanna VS model looking racist ###!

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12:00 am EST

Victoria's Secret faulty products!

Faulty products and faulty online shopping system. They always get my order online wrong. I thought it would save me more money by using their coupon codes but no... They would not honor the coupons and those coupons that actually went through, when I exchanged the items, they are no longer honored... I thought it is very weird... So it mean to say that the coupon codes are just another online scam so you would order from their online stores!

I have a huge argument last november about their super super slow shipment, even my friends when I asked them how did their orders went through, they did not receive the product that they should be receiving for free coz they used the coupon code. The customer service reps on the phone when you call them, they will just tell you they ran out of stock of the free items and they could not re-send you the free stuff and they will not refund you as they are free. This means that it is just an online coupon code scam...

Another situation, another friend bought online and she returned the items... She called vs customer service and they said it was already refunded... Seems odd but she cannot do anything as they said their faulty system is not working and they already refunded her even though she did not get any refund back to the card or even store credit. I feel bad for her because that is the worst of the worst. For my situation, it is only the coupon code they did not honor, but for her, she did not get the refund she's supposed to get for returning the items she ordered. This means my fellow customers that victoria's secret online store does not like returns and even if you are not satisfied, you are doomed to keep the items...

Victoria's secret online / WWW.VICTORIASSECRET.COM — another internet fraud you would want to stay away from! Never buy online!

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KelBel
,
Mar 06, 2008 4:07 pm EST

Yes. Their website TOTALLY sucks. Beside the inability to see stock availability until it's already in your cart (oh, don't get me STARTED on what a pain this is around xmas), I've tried twice (actually, twice in a six-month period, so it can't be a fluke) to place an order with them online. Both times, I can't even get through the cart process before the website totally craps out on me. "Page Not Available" after I enter all of my information. Different browsers, different computers. So, I don't even get a chance for them to scam me :) wow, VS, seriously you need to get the ax out on your crappy internet team and hire some real developers.

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Amanda
,
Feb 14, 2008 11:49 pm EST

Oh yeah! It is an online coupon code scam... that happened to me too when I ordered something plus I used a coupon code but they did not ship me the free items I am supposed to get... so they said over the phone that they cannot re-ship it as they ran out of stock nor they cannot refund me as I never paid for them... SUCH A SCAM! I thought I am the only one... thanks for sharing!

So to those other customers who has not been victimized yet... don't even try to bother ordering online or over the phone... their system SUCKS!

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12:00 am EDT
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Victoria's Secret - poor customer service!

In mid July 2007, two months before I was to leave for vacation, I ordered close to $1000 worth of bikinis from Victoria's Secret. And when my airplane blasted off, guess how many Victoria's Secret swimsuits were in my bag? ONE. Now back from vacation, many items I ordered over TWO MONTHS ago are slowly trickling in. Some items have also shown up on...

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Victoria's Secret - charge before shipment!

Also before when we order merchandise from Victoria's Secret, they would put a hold on our bank card, and then actually charge the card when the merchandise ships. This is standard procedure for merchants, from what I understand, but there is no law that says this. I placed an order with Victoria's Secret yesterday, and was informed that it will be up to...

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Victoria's Secret selling polyester as silk!

It seems that every time I order something silk from Victoria's Secret, I get something either polyester or rayon. In several cases, the items were labeled silk on the tag as well as the web site and catalog. Other times, the items were labeled correctly as polyester or rayon on the tag, but Victoria's Secret was advertising them as silk on both the web site and in their catalogs. I have complained and returned the merchandise in each case, and VS has never corrected even the web site descriptions of the items. (I can provide some style numbers.) This has also happened a couple times with things that VS said were cotton that were not cotton at all, but rayon. Imagine how much this is happening if I am only one consumer ordering a few things here and there! Man-made materials such as rayon and poly are MUCH CHEAPER TO MANUFACTURE, and VS is apparently making a tidy profit off customers who simply cannot tell the difference between high-quality natural fabrics and cheap man-made ones. I am not just picky, silk launders differently, and I am allergic to unnatural materials... but it isn't that hard to tell the difference. There are simple tests one can do to determine the nature of a fabric, if you cannot tell by feel and appearance. I encourage consumers to CHECK YOUR GARMENTS or have them checked by a professional, as VS is making money off you thinking you're buying silk. SHAME ON YOU, Victoria's Secret! [Note: I have purchased a couple authentic silk items from VS, but rest assured, real silk is the exception at this company.] Aside from the fact that polyester is fabric made from PLASTIC/CRUDE OIL, Victoria's Secret is WASTING MY TIME. Every time, I have to pack up, ship back the items, and wait for credit. I have the right to buy what I want and not what I don't! VS is also losing business, as I might have chosen a different item that I would actually KEEP, if they weren't so busy lying to me to get me to buy something ELSE. But the economic damage is really to all those women out there THINKING they're buying silk (and/or cotton, on occasion). Silk sells for a lot more than man-made fabric, and thus, VS IS STEALING. There's a class-action in here somewhere... At the very least, people should contact them and/or make a big stink on the web!

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AttorneyK
Atlanta, US
Nov 04, 2009 11:11 pm EST

I am beginning to think that the same person who works for VS is posting responses to everyone's complaints. The tone is quite similiar here as it is on all of the boards where complaints are posted about VS. Don't get so offended, whoever you are. If the person is not recieving adequate customer service, you should certainly address that, instead of knocking them for their experiences which obviously they are sharing in any public forum they can find. You are losing a ton of customers and not making anyone feel better about VS. I, for one, am swayed by their testimony.

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couturepuppyposh
, US
Jul 12, 2009 3:14 pm EDT

what are the style numbers of the clothes they sent you that are a different material

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couturepuppyposh
, US
Jul 12, 2009 3:13 pm EDT

What are the style numbers

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Nosylla
San Francisco, US
Jul 09, 2009 1:05 am EDT

Although I agree that some items I purchased at victoriassecret.com are made of cheap fabric, I think that they're bras are good quality and I barely wear any other types of bras from other department stores. I understand all the complaints and agree with most but most of the time, I am satisfied with my purchases at victoriassecret.com and victoria's secret stores.

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Ms. Lennon
Modesto, US
Jun 05, 2009 1:32 pm EDT

I like Victoria's Secret but I don't like the prices. It just isn't affordable. $40 on a bra? I honestly find them a bit overrated and some bra's from the dept stores are just as good and they are much cheaper. I've also noticed the fabric quality isn't that great. I had bought a cotton (well, i thought it was cotton) push up bra and after I had washed and dried it the first time it came out all warped. And just for your info, I did follow the care directions. This is probably the last bra I'll ever buy there.

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nnvirginia
Norfolk, US
May 19, 2009 4:51 pm EDT

I hate Victoria Secrct! They sent me a wrong order and when I call to tell them about it they gave me an attitude and told me that I have to bring the wrong order to post office and mail it back to them. This is very inconvenience for me to go out of my way when it's their mistake! I don't mind dropping it off in my mailbox but why do i have make a trip to my post office when it's their mistakes! And on top of it if by accident they don't receive the order then what? GRRRR... I am calling VS to cancel my card with them. I won't shop at VS anymore!

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Onnie
,
Sep 20, 2008 6:59 pm EDT

Seriously VS isn't bad. Otherwise people all over would have complained and it wouldn't exist. These complaints are just the people who have had the mistake and the majority don't get any mistakes.

I'm from Australia and constantly buy from VS and do you know what, i've never had a bad item.

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Amanda Bucklew
Lawrenceville, US
May 23, 2008 12:43 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

As far as the panty coupons go...they don't "give you a cheap thong you can't use"...you get to pick what style, size, and color that you want. Granted the colors are limited with the coupon, but you can definitely find something usable. And if you actually read the coupon, it's no purchase necessary. Meaning that you don't even have to purchase the bra to get the free panty -- true story, I've done it numerous times! And just our of curiosity...if they "always give you a cheap thong you can't use" why do you keep going back?

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Amanda Bucklew
Lawrenceville, US
May 23, 2008 12:40 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

QUOTE
i recentley purched a bra body by victoria size 38d well when i get ready to wear it the next day i looked in the cup and it looked like someone brest had leaked in side of it. the spoot was bigger than half doller. i was very up set because i live 45 miles from huntsville ala where i got it. it wasn't a cheep bra either:.(
what's a person to do?

pamela hensley
po box 168
Lynchburg TN 37352
[protected]

Gee I don't know...you could find a VS closer, look up there customer service number and ask for a return label to be mailed to you so that you can do an exchange through mail, or if you really find it important enough to complain about on here, perhaps you should drive back to where you bought it.

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pamela hensley
,
Mar 24, 2008 11:34 am EDT

i recentley purched a bra body by victoria size 38d well when i get ready to wear it the next day i looked in the cup and it looked like someone brest had leaked in side of it. the spoot was bigger than half doller. i was very up set because i live 45 miles from huntsville ala where i got it. it wasn't a cheep bra either:.(
what's a person to do?

pamela hensley
po box 168
Lynchburg TN 37352
[protected]

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