Victoria's Secret
reviews and complaints

I had a very bad experience at my local Victoria's Secret in the mall on Tuesday, December 28th.
Victoria's Secret is having their semi-annual sale, so I should have known that the store would be jam-packed. I really needed some new push up bra's, and have looked forward to purchasing some since Summer. I took about 10 to try on, went into the dressing room and was the only person there. I waited patiently for the clerk with the keys to come and get me a room. She then was rude enough to let two other girls that just came out of no where get my room. When I asked her if any were avaliable, she snapped at me and told me to wait my turn. I waited for a ridiculous 17 minutes exactly until there was a room avaliable. When she saw the room was avaliable, she decided to ignore me and left the room. The woman who had the room was courteous enough to let me have my room, and stated to me that I was treated very poorly. When I left the room, the clerk then asked me how I got into one. I explained there was an open room avaliable a woman let me have. After this, I waited a total half hour in the line alone! There were only 3 registers working, 2 of them with women struggling on how to properly return merchandise. So, instead of waiting in line I gave my mother my bra and had her keep my place. I went over to the Panty clearance and started looking the selection over, and I grabbed a few pairs. I noticed on the tags that none of them were marked down to their clearance price, but I decided to take a shot at purchasing them anyway.
Upon entering the register, the new clerk apologized for the half-hour inconvenience. She then scanned my panties and they did not show up on clearance. I explained politely to her they were in the clearance bin. Upon hearing this, she did NOT believe me. She was trying to make it out to the manager in front of me and my Mother that I was trying to get a steal on panties. I then went to the clearance bin and showed her the pairs from the bin that were exact replicas of the panties I had intended to purchase. The manager then told her to go ahead and give me all of my panties, even the ones that were not on clearance for $3.99. When I was done paying for the items, I looked at my clerk and told her to have a nice day. She then glared and me and told me her day would be better when the sales were over, because it would ward off all of the "cheapo rip-off customers" who buy clearance bras.
Never in my 35 years of living have I been so upset at the unprofessional-ism that Victoria's Secret holds.
If this is going to be a PROfessional company, they need to start acting like one.
I also purchased some items from Victoria's Secret offline. I was very upset at the quality the bra's came in. My bra's came in a little package, and were smashed upon arrival. The customer Service Representative was a very rude Salesperson, and if I would have to rate the women that are working for Victoria's Secret...I would give most of them a 0 out of 10! SHAME on them for the attitude they have, it's bad enough they have to sell good bra's at such a ridiculous price, let alone treat their loyal customers like complete garbage!

most of the staff of this victoria secret are not really good in hayyat mall..we are filipina we have discrimenation of this people.they give the things to other nationality the things that on sale, and we are the first to come on that shop in front of them thy give the things that was on sale because they dont display some of stuff, if we ask them to give us also but they refuse its realy unfair to my nationality, , , why because we are pilipina?even we are pilipina we are not haramiya because we how to pay..so im just hoping to this shop to give ur staff some maners to others...

ur a liar she did not say that :)

Then don't shop there. You're correct that they treat everyone like garbage. Try being a GUY and buying a gift - they think you're not even a human. But this isn't a scam or anything illegitimate; you just weren't happy with the service. Apparently millions of braindead idiots are, so who cares? Do you think this is going to change anyone's mind?

I experienced horrible service from their credit card customer service as well. Never again using Angel credit card.

correction..."Valerie"

They charge more for the jumbo size panties, "Victoria." Hope this helps.

You should know that their call center is not out sourced. It is in Ohio. So is the credit card department. Check your facts.

OK wow great for being a racist. how do you know it was indian woman? your the dumb one that decided not to check the price. your jsut a stupid fat wanna VS model looking racist ###!

Yes. Their website TOTALLY sucks. Beside the inability to see stock availability until it's already in your cart (oh, don't get me STARTED on what a pain this is around xmas), I've tried twice (actually, twice in a six-month period, so it can't be a fluke) to place an order with them online. Both times, I can't even get through the cart process before the website totally craps out on me. "Page Not Available" after I enter all of my information. Different browsers, different computers. So, I don't even get a chance for them to scam me :) wow, VS, seriously you need to get the ax out on your crappy internet team and hire some real developers.

Oh yeah! It is an online coupon code scam... that happened to me too when I ordered something plus I used a coupon code but they did not ship me the free items I am supposed to get... so they said over the phone that they cannot re-ship it as they ran out of stock nor they cannot refund me as I never paid for them... SUCH A SCAM! I thought I am the only one... thanks for sharing!

So to those other customers who has not been victimized yet... don't even try to bother ordering online or over the phone... their system SUCKS!

I am beginning to think that the same person who works for VS is posting responses to everyone's complaints. The tone is quite similiar here as it is on all of the boards where complaints are posted about VS. Don't get so offended, whoever you are. If the person is not recieving adequate customer service, you should certainly address that, instead of knocking them for their experiences which obviously they are sharing in any public forum they can find. You are losing a ton of customers and not making anyone feel better about VS. I, for one, am swayed by their testimony.

what are the style numbers of the clothes they sent you that are a different material

What are the style numbers

Although I agree that some items I purchased at victoriassecret.com are made of cheap fabric, I think that they're bras are good quality and I barely wear any other types of bras from other department stores. I understand all the complaints and agree with most but most of the time, I am satisfied with my purchases at victoriassecret.com and victoria's secret stores.

I like Victoria's Secret but I don't like the prices. It just isn't affordable. $40 on a bra? I honestly find them a bit overrated and some bra's from the dept stores are just as good and they are much cheaper. I've also noticed the fabric quality isn't that great. I had bought a cotton (well, i thought it was cotton) push up bra and after I had washed and dried it the first time it came out all warped. And just for your info, I did follow the care directions. This is probably the last bra I'll ever buy there.

I hate Victoria Secrct! They sent me a wrong order and when I call to tell them about it they gave me an attitude and told me that I have to bring the wrong order to post office and mail it back to them. This is very inconvenience for me to go out of my way when it's their mistake! I don't mind dropping it off in my mailbox but why do i have make a trip to my post office when it's their mistakes! And on top of it if by accident they don't receive the order then what? GRRRR... I am calling VS to cancel my card with them. I won't shop at VS anymore!

Seriously VS isn't bad. Otherwise people all over would have complained and it wouldn't exist. These complaints are just the people who have had the mistake and the majority don't get any mistakes.

I'm from Australia and constantly buy from VS and do you know what, i've never had a bad item.

As far as the panty coupons go...they don't "give you a cheap thong you can't use"...you get to pick what style, size, and color that you want. Granted the colors are limited with the coupon, but you can definitely find something usable. And if you actually read the coupon, it's no purchase necessary. Meaning that you don't even have to purchase the bra to get the free panty -- true story, I've done it numerous times! And just our of curiosity...if they "always give you a cheap thong you can't use" why do you keep going back?

QUOTE
i recentley purched a bra body by victoria size 38d well when i get ready to wear it the next day i looked in the cup and it looked like someone brest had leaked in side of it. the spoot was bigger than half doller. i was very up set because i live 45 miles from huntsville ala where i got it. it wasn't a cheep bra either:.(
what's a person to do?

pamela hensley
po box 168
Lynchburg TN 37352
[protected]

Gee I don't know...you could find a VS closer, look up there customer service number and ask for a return label to be mailed to you so that you can do an exchange through mail, or if you really find it important enough to complain about on here, perhaps you should drive back to where you bought it.

i recentley purched a bra body by victoria size 38d well when i get ready to wear it the next day i looked in the cup and it looked like someone brest had leaked in side of it. the spoot was bigger than half doller. i was very up set because i live 45 miles from huntsville ala where i got it. it wasn't a cheep bra either:.(
what's a person to do?

pamela hensley
po box 168
Lynchburg TN 37352
[protected]