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Victor Michael / Very bad service

England, Greater London, GB

This agent who doesn’t manage my property and never has.
Can you imagine my surprise when I checked my bank account to see that I hadn’t been paid for the last two months’ rent on my property from this agent who takes a monthly fee from me to do exactly that; collect my rent and process it into my account.
After calling the agent on no less than 14 separate occasions to be passed on, hung up or the line just never answered, I called the tenant himself who told me he had moved out over a month ago and that he had given the agent two months notice in writing and hand delivered it to their head office in Stratford.
I called the agent again this time trying the head office first – same run around again – called their Leytonstone office, spoke to some girl who clearly didn’t speak English who passed me to someone else who only just mildly easier to understand to be told we’ve had someone move in yesterday when I told her the address.
So I’ve had no money, no notification that the old tenant was moving out, no contact to ask if I wanted it re-let, no rent coming into my account, no information about references, move in dates, etc the list goes on. Then I thought about the old tenant who I was told had had his deposit which they hold had been given back in full so must of given the correct notice otherwise would have been given his deposit back but again I was not consulted or informed.
My bank has raised charges against me for not having monies when the mortgage came out. I’ve lost over a months rent.
The property is, after just visiting it, dirty, smelly, needs work and deposit should not of been returned.
The tenant is less than satisfactory, as are the limited references the agency took. I wanted the property back for personal use, well that wont happen as someone has moved in, they have signed a contract with no authority, I’m out of pocket and homeless.
Do not use these people, they are at least criminal, incompetent or just plain crooked.

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