Vicky tan — dishonesty of emperor hotel at hatyai, Thailand
Dear head of agoda,
Would like to ask your refund from booking# [protected] amounted RM94.36 with eemperor hotel and rebooked to Tune Hotel in hatyai, Thailand at 23/1/2015 - 25/1/2015.
Reason of rebooked due to the cheating of the advertising in yr Website which was notas said in the photos..when I arrived this morning to the hotel, get shock on the outlook, then checked into the room, God!! It's like a haunted hotel which had been longtime abundance. Very dirty, smelly, dusty, spoilt toilet, unpleasant light and etc etc..
I have no choice and make a call to your center & left a message but without reply from your services. I unable to have a wait at this dirty haunted hotel..so, I make another booking again to Tune asia hotel with booking #[protected].
Kindly refund me the earlier booking as it was the worst hotel in the world.
attached photos for your references .
Your refund is much appreciated.