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Viator
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4.2 1172 Reviews

Viator Complaints Summary

1 Resolved
215 Unresolved
Our verdict: Engaging with Viator at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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E
10:27 am EDT

Viator grand canyon west rim air and ground day trip from las vegas with optional skywalk (5235territory)

Due to extenuating circumstances, I needed to cancel my tour to Grand Canyon as I was not able to fly to Las Vegas for the dates.

When I tried to do the cancellation through the site under my bookings, I could find it, so I call the customer center. My booking reference was BR-[protected] and it was a tour scheduled by June 16th. After two calls, I heard back from them that they cannot contact the supplier of the tour, but they will come back to me. No email or follow-up call received, I call back again and after 30 minutes trying to find my reservation, they mentioned that it was within the last 7 days before the actual tour date and that they can only refund half of the price (original retail price USD $512.99). Still have not received any confirmation email on the follow-up and I have raised the complain to "the specific department" (that is what they mentioned). I asked for a tracking code number for my case, and they were not able to provide it.

Really really poor customer experience, never again I will use this company which is proud of stating they are a Trip Advisor company.

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5:42 am EDT

Viator supplier: product waiting for review

Hello my name is Matthias Kriebel and I am director of the company i cachr Málaga - Sightseeing Treasure Hunt Tours. We uploaded our product to Viator one! year ago! After the first month we contacted our account manager for Spain, Paola Flamarique. She told us that because of the high demand it can take up to 4 months to get reviewed. Now, one year and several mails and phone calls later we are still not reviewed.

We wrote to the Supplier Service Centre of Viator which told us to reach out for our account manager. Since a couple of months Paola Flamarique is not responding even to one mail.

Please can you provide me with more information what to do in such a case, as it can not be possible to wait more than one year to get listed on Viator. If anyone has a contact to reach out for that issue we would really appreciate it. We hope to get listed in Viator as soon as possible as we already got around 70 recommendations on TripAdvisor but we are still the only supplier in our destiny which is not yet listed on Viator.

Contact details of our account manager:
Paola Flamarique

Account Manager, Spain| viator.com

7 Soho Square, London W1D 3QB

+[protected]

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5:42 pm EDT

Viator provence tour from vignon

I was always pleased with viator tour (Greece, Harry Potter tour etc) but this has lead to much disappointment. For a start, I wonder if we've only hired a private van (or Uber) as there was hardly any commentaries during the whole tour. We were left completely clueless the entire journey and it's a shame that we only get to find out more about the point on interest through Wikipedia. Also, naming a village/city in French and pointing out a golf course can hardly be called a 'tour guide'. And to our extreme dissatisfaction, the tour has not live up to its itinerary as published on the website. We were supposed to take a guided walking tour in St Remy as published in the website (which to be honest is the reason why we selected this package in the 1st place) but ended up spending 3 mins in the van stationary, staring at the entrance gate of Van Gough site and not stepping our foot on the beautiful street of St Remy. Overall, I felt cheated by Viator for the misleading advertisement considering the premium price that we've paid. This is a total disappointment! Given the experience we had, it had completely changed our perception and we are now having second thoughts about using Viator in the future.

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8:11 am EDT

Viator no refund

To whom it may concern, I booked the oak alley plantation tour in New Orleans for may 31st 2017. Due to terrible weather we cancelled our trip. I was unsuccessful in reaching anyone from the company. I sent 3 emails. Of which I just received one explaining anything cancelled 3-6 days of tour would not be refunded. I called right at 6 days. That has got to be the worst customer service ever. I have still yet to receive whole or partial. Nor was I given the chance to rebook for a later time. Viator #BR-[protected]

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7:17 am EDT

Viator moonlight tour colloseum rome 'systems error.'

Dear Sir or Madam,

I have booked 2 tickets for the Moonlight Tour of the Collesuem for the evening of June 1.

I have since received an email informing me that there had been a systems error and that my booking should not have been accepted.

I was offered an alternative date for the following evening but this was not viable as I would be flying to London then.

I was offered the Weds lunchtime but again this was not a possibility for me as I would be in Vatican city then.

I have now received an email telling me my booking has been cancelled.

I have been given a telephone number to book another date but there is no availbility left now for the days I am in Rome (and your agents know that already!) and also there is no option to acually speak to a person.

I really feel that you should have honoured my booking or gone out of your way to secure a realistic alternative. I am now receiving automatic emails to my emails and your manager does not even have the courtesy to communicate with me directly. I have just been dismissed.

You have really let me down and I would like to speak to someone in person about this matter. Please phone me on [protected] or [protected].

Yours Susan Sheibani

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1:43 am EDT

Viator viator big island day trip from oahu

We made a reservation online in approx Feb 2017.
Booking number BR-[protected]
Mr Murray Hannah

We had requested the option of tour with transfers. The booking request stated that if the hotel was not listed then to advise hotel required in the space below. we did so, booked and paid.
We received NO advise from Viator that the booking of transfers would not be accepted and not until we rang the service provider 48hrs before the tour, were we advised that transfers would not be supplied and that we are to get our own way to the meeting point. This would not have been a problem IF WE WERE AWARE OR ADVISED PRIOR. I actually would not have booked the option with transfers if this was the case.
Viator were happy to take our money even though what we were booking was not going to be an option anyway. We should have received a direct correspondence advising us that the transfer was unable to be offered from Aulani and that we should book a tour exclusive of transfers.
Upon confirming the tour prior to departure, when we were advised about the trasnfer issue, I was advised to call Viator.
I did so and spoke to a gentleman named Jack. He took my complaint (13th May) and was forwarding onto the necessary department. We then received a correspondance to say that Viator would not refund. Sent from a NO REPLY email.
This reply was not satifactory and I will fight this as far as I can.

This booking is for my father and I am a Travel Agent in Melbourne,
Australia. I sell a lot of Viator through our wholesaler of Qantas Holidays and Ready rooms. We also have a number of stores in Victoria. I am really not impressed with the lack of Empathy and Terrible customer service we have experienced whilst we were in Hawaii and since then.
I would appreciate a response and a full refund for my father.

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2:17 am EDT

Viator I supplied viator with various tours but i have not received my payments yet

My company is called Adroit Safaris Limited. I supplied Viator with tours in March 2017 but up to now I have not received my payments from viator for the Tours I conducted. It is now May 2017. I wrote to the finance team on april 28th 2017 and I kept on following them up with other emails but they have never replied me. They are just silent and there is no money on my account.
I also conducted tours in April for Viator but I am a fraid if up to now I have never received money on my account for the march tours I conducted I will also not receive payment for the tours I conducted for viator in April. No one seems to be responding to my emails when I try contacting viator. I even called their supplier support centre and talked to a viator agent but nothing has ever been done about my complaint. Please advise me on what to do? Susan Nyanzi

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Кокос БОБ
, US
Jul 26, 2022 2:45 pm EDT

Dont deal with them, I made 3 trips and never paid for, lost money, time...Support does not help, they will post pone it all the time to next monday and after month or two your payment change to 0. End of story, and I am not the one who face same problem.

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Sara V.
, US
Jan 13, 2020 6:44 pm EST

Hi,

We are a local travel agency. We sell a tour on viator/tripadvisor on half of december but we didnt get payed. we really dont know what to do. We never suppose something like that from such big company like TA. We suppose to get payed on 6 jan and now it's already 16. We try to contact so many times support and they always say that they escalate the ticket but they never do nothing, i send really a lot of mails to the support and finance but i never get an answer.

Also they didnt give me any phone number. It's the first tour that we sell and i'm quite scared about that situation ( also the keep more than 30% of fee from the client ).

Any suggestion? What we can do?
At the end u guys get payed or not?

Thanks

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Giorgian
, GE
Jan 14, 2020 11:50 am EST
Replying to comment of Sara V.

Hello, good evening. We are tour operator from Georgia and having same situation. We are waiting already 16 days answer from Viator finance but did get anything.

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hmimoujane
, MA
Dec 18, 2019 5:51 am EST

Hi dear suppliers,
did you get your payment from Viator?
I also decide to sell some tours on their website but Im confused

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osman gezici
, US
Apr 07, 2018 9:19 am EDT

provided service in september 2017 and it now april 2018 still they didnt pay my money after 7 months. they dont answers the email. they are thieves unblieveable

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Jlu17
, US
Oct 11, 2017 4:43 pm EDT

I am so sorry to hear that but you are not alone ! They are thieves ! We have not received the payment for the tours provided neither. We should all report them to BBB(better business Bureau ) and on social media to make sure everyone s aware of their shady practice, and Hopefully we will get the money back then !

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AngelWall
, US
Sep 04, 2017 1:22 am EDT

I'm in London and viator. Didn't pay June 2017. Exactly same issue...

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cemaliye
, TR
Aug 07, 2017 5:48 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi, I´m also a supplier too, in Cyprus. I have the same problem. I organised tours inm April March and Viator did not pay. I have been complaing last 5 months and still havent received any reply or my money they owe me more than 500 GBP.. Therefore I stopped providing tours for their customers till they pay me.. VEry disappointing indeed.. North Cyprus Walk

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AngelWall
, US
Sep 04, 2017 1:29 pm EDT
Replying to comment of cemaliye

I also stopped providing services for Viator until payment is in my bank account. We operate in London and Liverpool. Worst company ever. Horrible communication (apart my account manager ) and thieves.

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Damianszafran
, PL
Jun 15, 2017 3:47 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hello
I am tour operator from Poland. I have the same problem with Viator like you. My company name is Shuttle4you. I did not receive payment for February 2017 and until today for April 2017. I spoke with suppliers service but nobody can help me. I sent email to finance and also I am in touch with local manager but they could not tell me what happened with the money. Finance never respond for my emails. Please feel free to contact with me to discuss our situation. Best regards Damian Szafran d.b.szafran@gmail.com

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Valeria Florencia Calderon
, US
Jun 01, 2017 10:09 am EDT

Hi, I´m a supplier too, in South America. I have the same problem. I organised tours in March and Viator did not pay. I contacted 5 areas by email, and I even made a phone call, but they can´t help. I´m thinking about making a "class action suit" (a global lawsuit, all affected suppliers together)

My email is zonasurtotal@gmail.com

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Valeria Florencia Calderon
, US
Jun 01, 2017 10:06 am EDT

Hi, I´m a supplier too, in South America. I have the same problem. I organised tours in March and Viator did not pay. I contacted 5 areas by email, and I even made a phone call, but they can´t help. I´m thinking about making a "class action suit" (a global lawsuit, all affected suppliers together)

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AngelWall
, US
Sep 04, 2017 1:26 pm EDT

Valeria. Im a supplier in London and Liverpool UK and did not receive June. Cometely silence except from my manager accoutrements which I feel for her because she probably know how f! $! $$ing bad this company is and she can't do anything.

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Jlu17
, US
Oct 11, 2017 9:12 am EDT
Replying to comment of AngelWall

Dear Angela, I'm having the same problem :( I can not believe Viator is doing this because they are part of tripadivor. Could you tell me if your issue has been resolved ?

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Anton Stephens
, CA
Mar 05, 2019 4:19 pm EST

I am not a supplier but Viator cancelled my trip the day after. They or Bunyip the provider never turned up. We ruined the only day we had in Melbourne. Can we sue them for a lost day's damages?

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D
12:00 pm EDT

Viator overcharged for product

I purchased a groupon for the Sammy Duvall watersports tubing at Disney Resort in Orlando on May 15. When I called the watersports place to confirm and set up an appointment date the fellow from Sammy Duvall said that there was no groupon (I was not aware that the parent company was Viator) due to the fact that I was on a group on website NOT a Viator website. The only reason I knew (after much distress) that Viator was even involved was the semi legible VIATOR name behind my voucher number [protected].

The helpful fellow told me that I would have been better off buying direct it would have cost me 144.00 instead of 176.00 which is what I paid. This will be the last time I order anything from groupon or Viator. BAD BUSINESS practices.

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11:33 am EDT

Viator tour bus broke down

Tour: Pompeii and Amalfi cost daytrip from Naples
Date: May 2, 2017
Supplier: Napoli city vision
Supplier confirmation number: LUCA DI LAURO
Booking reference: BR-[protected]

My wife and I booked a tour through Viator to visit Pompeii and the Amalfi coast from our cruise (Norwegian Epic) on May 2nd. The tour was advertised as 8 hours long leaving at 9am. There were 12 people on the tour that were on the same cruise ship as we were and the guides were aware we needed to be back to our ship by 6pm the latest. They split the large group in 2 to accommodate our deadline (although the tour should have been over at 5pm anyway as that is the 8 hour mark?).

The 12 of us were put on a separate small fiat van on our way to the Amalfi coast. On the way back the van broke down in the mountains with nearly no cell reception. The guide had to use one of the customer's cell phones who had one bar of reception to call for assistance as her phone was dead. We had to ask her several times for an update and she gave very vague information, stating that another bus was coming in 10 minutes. It took over an hour for the other bus to reach us.

The drive back to the cruise ship was the scariest thing my wife and I have ever experienced as the driver was clearly in a rush to get us back to the ship. When we arrived to the port we had to run (literally run) to board the boat. They were pulling up the ramps as we approached. I have never experienced such anxiety in my life.

What is the most surprising is that the van was not equipped with a basic tool kit or any contingency plan in case of emergency. We were lucky to have 3 mechanics on board (one was up to his elbows in grease under the hood but without tools of any kind not much could be done). I have a picture of the incident but the jpg file is too large to attach. Here is a link to the picture via my dropbox folder: https://www.dropbox.com/s/d2s5lg2kcdp3kv7/DSC_0779.JPG?dl=0

What I want is either my money back from this tour or a voucher for another tour. We will be traveling in Europe until May 12th. We are currently in Greece and will be In Berlin May 8th, returning to Canada May 12th.

I would appreciate a call or email back about this. My email is [protected]@live.com and my cell number is [protected].

Chris Giesbrecht

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8:37 pm EDT

Viator cape coast guided daytour in ghana - monday april 17, 2017

I am writing this letter of complaint concerning our recent Cape Coast Guided Day Tour Ghana Booking Reference BR-[protected], Itinerary Number IT-[protected]. We have used Viator many times in the past and were greatly impressed with the courteous, prompt and well informed tour guides and wonderful experiences on the actual trip. This time however, greatly disappointed us. We had a 7:00 am pickup and were told to be waiting 30-60 minutes prior to pickup. My husband and I were thus waiting in the lobby at 6:00 am. We got concerned when 7:00 came and went and still no pickup. We then called and were told they had no reservation for us even though I had a confirmation number. They called us back 45 minutes later to tell us they could accommodate us and would be there promptly (approximately 15 minutes) . We then waited outside until 8:45 and still no driver. We went inside to call again when our hotel staff got concerned for us so they called thinking perhaps there was a language barrier but they too got the run around. They were told our driver was at the hotel waiting for us. We went outside again to look and nobody was there.We waited outside until 9:15 and still no driver. Then our hotel called again for us and were told the same story "driver is there waiting for us". We looked all over and still found no driver. At approximately 9:30 the driver drove through the front gate. We were on the verge of cancelling the whole trip since we were frustrated and tired being that we were up since 5:00 am. When the driver approached us we were given a half hearted apology . The driver, Joshua was not so much a tour guide like we have had in the past, but jut a driver period. When we arrived at the canopy walk, we were told to walk quickly so we would have enough time to get to our next stop. We were unable to really appreciate the beauty of the nature walk in such a rushed state. When we finished the canopy walk, there was not time to eat - just push forward to get to the slave castle. When we arrived at the castle, amidst much traffic (which we were told would be light due to the Easter holiday), we were then slightly rushed again. Our drive from the castle to our hotel was HORRIFIC due to an incredible amount of traffic. Whilst one cannot predict traffic we were told it would be light due to the holiday but were greatly misinformed because everyone is traveling home at the same time we were. We learned from the driver that this was typical traffic nightmare on all holidays of the year. If we had started our tour at our agreed upon time, I assume we would have avoided most of that traffic. We eventually arrived at our hotel at approx. 8:45 pm hungry, tired and frustrated after sitting in hours of traffic. To say we were very disapointed would be an understatement!
We would expect you to stand behind your product and therefore refund us the cost our our tour, $421.20. We would hate to have to find another tour service to use since we have had such wonderful experiences in the past.

Sincerely,

Brian & Joy Liston

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11:14 am EDT

Viator airport transfers not turning up

Hi,
Booked airport transfers from Sydney airport to city, for Friday 7th April 2017, waited 1HR at Sydney airport, but they did not turn up, I rang them they said be about 10 mins but did not turn up after 1 HR, I called taxi.
I was booked through viator on 27/01/17, the companys name AIR BUS SHUTTLE LTD SYDNEY.
Could not trust the to get me back to airport so had to pay another $66 to get back to airport.
Please look into this, they wont taking of of your list of reputable companys

yours
Lynne Barsby

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11:54 am EDT
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Viator viator booking br-#br-[protected]

Dear Sirs,
I wrote to Viato customer service with no avail!
Therefore, I wrote to TripAdvisor CEO...and received NO ANSWER:

Dear Mr. Steve Kaufer, CEO
TripAdvisor
[protected]@tripadvisor.com

Dear Mr. Kaufer,
RE: VIATOR Booking BR-#BR-[protected]
Day Tour of Philippi, Amphipolis, and Kavala
1. More than three months ago, I booked the above tour for my wife (69) and myself (71) for April 21st 2017 through Viator, and paid US$ 191.24 for both of us. We were planning a visit to the north of Greece following an International Scientific Conference I was planning to attend.
2. Unfortunately, several days ago my wife was hospitalized, and we had to cancel our entire trip to Greece.
3. Immediately, on April 13th, I tried to cancel the tour through Viator’s website. To my amazement, I was told that it was impossible as it was a final purchase with no refund.
4. When the booking was made, it was crystal clear to us that the tour could be cancelled until 7 days ahead of its date at a full refund. Had we known that it was a non-refundable tour, we would have never booked it in the first place.
5. I wrote to Viator Customer Service and, unfortunately, I received a negative laconic answer with no e-mail address to respond to.
6. We cannot, therefore, further pursue our complaint with Viator as no contact information, or even the name of its CEO is available. As Viator is a subsidiary of TripAdvisor, of which I’ve been a member for a long time, we need your help to get a full refund for this tour.
Thank you in advance,
Sincerely,
Rachel and Prof. Mordechai Perl

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4:06 pm EDT

Viator travel tour

Booking no VIATOR609238717.
APR 17 2017
The tour instructions received for the meeting point received was totally incorrect and therefore we missed the departure time for the tour. I had to contact the tour operator directly which cost a lot of money. Eventually we had to cancel because it took 15 minutes to speak to the tour operator and receive the correct tour details. The meeting point was at least 20 minutes away for us. Respecting others on the tour, we cancelled.

We would like to request a refunds due to the fact that the tour meeting point instructions were exceptionally poor and we didn't undertake the tour therefore not receiving any value.
https://www.complaintsboard.com/new_complaint/#
I have raised a complaint through the viator app but have not received any response.

Thanking you in advance
Dirk Carstens
[protected]@gmail.com
+[protected]

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Update by Dirk Carstens
Apr 20, 2017 4:14 pm EDT

Tour code: 5263JPUC
Booking Reference Number: VIATOR609239473
APR 18 2017
We met up with the tour operator and she noted that we had 2 children with us (4 months and 20 months respectively). The tour leader was comfortable to take us along, however her manager was not comfortable and said she will cancel our booking and we have to get in touch with Viator for a refund. The only problem was that we'd enter one bar during the tour and children wasn't allowed. We were comfortable to wait outside the bar and join the rest of the tour, but the tour operator was adamant that we had to cancel.

I would like to request a refund and have been in touch with Viator, but no response received.

Thanking you in advance
Dirk Carstens
dirkandsteph@gmail.com
+[protected]

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10:57 am EDT

Viator an diego city tour

We booked and prepaid for this tour prior to leaving from home state. Upon arrival in San Diego called number on Voucher to confirm. Telephone number on Voucher disconnected/no longer in service. Then, went to Desk of Concierge in hotel to seek his assistance in helping us in contacting company who supposedly was doing the tour. Concierge had never heard of local company ...he then attempted calling number on Voucher getting the same results - phone disconnected. We then called Viator...reaching a customer service rep in Las Vegas ( mind you, we were in San Diego).
After almost 30 to 40 minutes on phone with customers rep. And his attempts to contact local tour company in addition to the manager of same to no avail (non-functioning telephone numbers)...we were told we would receive a Full Refund of $96. WE HAVE NOT RECEIVED OUR REFUND THOUGH A WEEK HAS PASSED! BOTTOMLINE-STAY AWAY FROM VIATOR TOURS IN SAN DIEGO...VIATOR CONTRACTS WITH UNRELIABLE AND HIGHLY QUESTIONABLE "TOUR COMPANIES" IN SAN DIEGO...BUYER BEWARE!

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3:15 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Viator tour guide was late; others get compensation but we don't

I am complaining about a Tour in Avignon, to Pont du gard and St Remy etc on 13th April 2017.

1. Tour guide was 40 minutes late and we waited on the street anxiously without any clue.
2. We had to use our cell phone to call your company -- at international charge -- only to be told to wait longer.
3. All other tourists in the same tour get a compensation of a free tour the next day; but we didn't because we are leaving the city the next day.
4. Your company refuses any other form of compensation.

We request for a refund of 120Euros.

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12:47 pm EDT

Viator beijing in one day: day trip from shanghai by air booking reference; br [protected]

We booked the above tour for March 20, 2017. We contacted Hantang International Travel Service as your requested the day before our tour was to take place. They advised me that the Forbidden Palace was closed on Monday and they would add a visit to some garden in its place. We investigated this further and found that the Forbidden Palace has been closed for years on Mondays and that should have been indicated on your website. I contacted you office and after about 30 minutes on the phone the trip was rescheduled for the following day. The gentlemen who picked us up from the hotel and drove us to the airport was very kind and helpful. When we arrived in Beijing we were picked up at the airport by I believe his name was Michael. He said nothing to us as we were driving to the Forbidden Place. He spent his time speaking to the car driver. He was a decent guide at the Forbidden Palace but when we went to the Great Wall he told us he was going to have tea and he would see us when we got back from walking on the wall. He gave us no history about the wall and we had to look it up when we got home. I thought the purpose of a tour was they would give you all the history about the place they were taking you to. I feel like the $2, 600 was a real waste of money. We could have done it ourselves cheaper and we would have read up on everything before we went. You need to keep better control on the people that provide the service for you. I doubt I would use your services again.

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5:13 am EDT
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Viator vip helicopter tour

We booked a vip hellicopter tour to grand canyon when we were in vegas 29 jan. We booked and paid full amount. We called to confirm pickup the next day and the agent advised that they will not operate the tour that day cause no one booked other than us. We received an email confirming cancellation of tour and that $659.98 will be refunded within 14 days. No payment till date has been refunded and i am unable to reach an agent to sort this out. My reservation reference is RB-[protected].
My email is [protected]@gmail.com and my phone number is [protected]. Would appreciate receiving a confirmation email or call

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2:07 pm EST

Viator guided tour in budapest

Signed up for (and paid for) a guided tour in Budapest ("Hidden Budapest Tour'). We were provided a location to meet at for the tour. We waited in the exact place specified. We were not told to go into a local office as they allege. No one showed up or looked for us (we waited outside until well after the appointed time). Viator blames us for not going into an office we never saw. Essentially, Viator believes that the customer could not possibly be right. Go with a reputable company...we should have read the Viator reviews first, so in that respect, we were in error.

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9:42 am EDT

Viator they didn't provide info about my trip

I ordered trip from the company Viator Tour company. This company looked so professional and I spoke with the agent before I placed the order, but these jerks already fooled me. They took money for the trip and provided the fake info. No dates, no tickets, nothing. I tried to reach them, but all my emails were retuned back. I don’t know what measures to take now, so please post comments and share your views about this company.

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5:49 pm EDT
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Viator serve complaint

We booked a sunset flight trip. And the travel time is 27th June 2014(Friday). We arrived Las Vegas on Tuesday, we see the condition is before 48 hours to reconfirm order. We send email to this company and no staff answer the email, and we call the number on Wednesday and no one answer, until Thursday we call the number and staff tell us on Friday there will have driver call your back and tell your what's time and where pick your up. On Friday the staff call we back and say the plane have proem and your have to move your trip on Saturday or Sunday. But we will leave Las Vegas on Saturday, they just said that we have to cancel your trip. I want to know if a travel company do not have any pre-plans to prevent the problem, and only one way is cancel customer's order?

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Viator Customer Reviews Overview

Viator is a leading online platform that offers a wide range of travel experiences and activities to customers around the world. The website has received numerous positive reviews from customers who have used their services. Viator is known for its user-friendly interface, excellent customer service, and a vast selection of tours and activities.

One of the most significant advantages of Viator is the variety of experiences they offer. Customers can choose from a wide range of activities, including sightseeing tours, adventure activities, cultural experiences, and food and wine tours. The website also provides detailed information about each activity, including reviews from other customers, making it easier for customers to choose the right experience for them.

Viator's customer service is another highlight of the platform. The company has a dedicated customer support team that is available 24/7 to assist customers with any questions or concerns they may have. Customers can also easily modify or cancel their bookings through the website, making the process hassle-free.

The website's user-friendly interface is also a significant advantage. Customers can easily navigate the website and filter their search results based on their preferences. The website also provides detailed information about each activity, including the duration, price, and availability, making it easier for customers to plan their itinerary.

Overall, Viator is an excellent platform for customers looking to book travel experiences and activities. With its vast selection of experiences, excellent customer service, and user-friendly interface, Viator is a top choice for travelers around the world.

Viator In-depth Review

Overview: Viator is a leading online platform that offers a wide range of activities and experiences for travelers around the world. With a rich history and background, Viator has established itself as a trusted source for booking tours, attractions, and shows.

User Experience: Viator's website design is clean and user-friendly, making it easy for users to navigate and find the activities they are interested in. The booking process is straightforward, and the search function allows users to filter activities based on their preferences. Viator also offers a mobile app for added convenience, ensuring that users can access their bookings on the go. Customer support is responsive and helpful, providing assistance whenever needed.

Activity Selection: Viator offers a diverse selection of activities, catering to various interests and preferences. Whether you're looking for cultural experiences, adventure activities, or family-friendly attractions, Viator has something for everyone. The platform covers destinations worldwide, allowing travelers to explore different parts of the globe through a range of tours, attractions, and shows.

Pricing and Value: Viator provides transparent pricing, clearly outlining the inclusions and exclusions of each activity. The platform offers competitive pricing compared to other similar platforms, ensuring that users get value for their money. Additionally, Viator frequently offers discounts, promotions, and loyalty programs, allowing users to save even more on their bookings.

Customer Reviews and Ratings: Viator has a strong track record of customer satisfaction, with many positive reviews from previous users. The authenticity and reliability of customer reviews are ensured, providing potential users with honest feedback. The average rating of activities on Viator is high, indicating the quality of experiences offered. While there may be some negative feedback, it is important to note that every traveler's experience can vary.

Booking Process: The booking process on Viator is clear and simple, with step-by-step instructions guiding users through each stage. Real-time updates and confirmations are provided, giving users peace of mind. Viator also offers flexibility in modifying or canceling bookings, accommodating changes in travel plans. Payment options are secure, and the platform takes measures to protect personal and payment information.

Customer Support: Viator offers various customer support channels, including phone, email, and live chat. The customer support representatives are knowledgeable and helpful, addressing any queries or concerns promptly. Issues or complaints are resolved efficiently, ensuring customer satisfaction. Additionally, Viator goes the extra mile by providing additional assistance such as local recommendations and travel tips.

Trustworthiness and Security: Viator prioritizes the security of personal and payment information, implementing robust security measures. Trust signals such as SSL certificates and secure payment gateways are in place, instilling confidence in users. The platform complies with industry standards and regulations, further enhancing its trustworthiness. Viator also partners with reputable brands and organizations, solidifying its credibility.

Additional Features: In addition to booking activities, Viator provides travel guides and resources to help users plan their trips effectively. The integration with other travel platforms such as TripAdvisor and Airbnb allows for a seamless travel experience. Viator also offers customization options, allowing users to personalize their experiences. The platform's user-friendly itinerary management tools make it easy to keep track of bookings and travel plans.

Overall Recommendation: Viator is a reliable and user-friendly platform that offers a wide range of activities for travelers. With its transparent pricing, competitive rates, and excellent customer support, Viator is suitable for all types of travelers. Whether you're a solo adventurer, a family on vacation, or a couple seeking cultural experiences, Viator has something to offer. Overall, Viator is highly recommended for its quality experiences and convenient booking process.

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Viator contacts

Phone number

+1 (866) 648-5873

Website

www.viator.com

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