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Viator / charged twice for tour that was not accurate

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I booked a tour for a Monday that included a museum visit. In Mexico City, all museums are closed on Monday. I found out after i booked the tour by Amigos, which is a second party to Viator agency. I reached out to Amigos first but was told they couldn't not do anything and would need to contact Viator directly. I emailed and called Viator many times but no response. They inclusively charged me twice for the same tour. I don't know what else to do.

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Nov 28, 2017

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