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Viagogo / was charged too much for my tickets

Australia

I purchased 4 ballet tickets online (on behalf of my elderly Mother) on the 4th of October.
She should of been charged $277.88 plus service fees as they were $69.47 each. However she was charged $665.03, which is $387.15 of service charges.

I rang Viagogo within the last hour to ask for some reimbursement because clearly an administration error has occurred.

I was offered to sell the tickets or just accept it as it is.

We were expected to pay $277.88 plus admin fees, not $665.03, so would like the difference returned to my Mother's visa card.

Viagogo

Ca
Oct 25, 2018

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