Menu
Viagogo Customer Service Phone, Email, Contacts

Viagogo
reviews & complaints

www.viagogo.com
www.viagogo.com

Learn how the rating is calculated

1.0 717 Reviews

Viagogo Complaints Summary

3 Resolved
704 Unresolved
Our verdict: Engaging with Viagogo at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
Verified
The authenticity of the customer service contact information for Viagogo has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Viagogo. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Viagogo reviews & complaints 717

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
10 reviews
Sort by:

Newest Viagogo reviews & complaints

ComplaintsBoard
E
10:31 am EDT

Viagogo ticket hasn't been refunded after re-listing

on 2/6/2018 I have requested re-listing of my ticket of the Eminem concert in Holland for sale. I have gotten an email from the company with all the directions and new pricing. After doing everything according to the email I wasn't reimbursed. The ticket cost 100 euro and the company didn't even bother to reply on my question about the refund. I still haven't got even a cent back.

Read full review of Viagogo and 2 comments
Hide full review
2 comments
Add a comment
M
M
Mark Dunbar
, US
May 09, 2019 2:22 pm EDT

Even thecomment page Sucks.

M
M
Mark Dunbar
, US
May 09, 2019 2:21 pm EDT

This is a terrible experience can't correcte-mail info therefor no accessto list forresale3 tickeys RIpOFF!, phone is blocked/useless won't be back! will probably lose 500+dollars as a result This SUCKS.

ComplaintsBoard
M
7:43 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Viagogo ticket prices and not reselling - they take your money and then purchase tickets

I ordered tickets for the Chicago Musical in Cape Town, reference order [protected]. I selected the Country as South Africa and the currency as South Africa.

I requested 5 tickets. Viagogo claims they resell tickets. They don't - they use the name MS. Eva Long to purchase tickets from Computicket after they collected your money in EURO and not RAND.

The value of the Tickets are R 320 / ticket which adds to R 1600 and they deducted R6886 - More that R5000 for the value of the tickets.

I contacted them and said they made a mistake when collecting the moeny, they said no - I made a mistake as the tickets were in EURO.

Herewith email to the CEO, Manuela.Suhner@viagogo.com; steve.roest@viagogo.com; corporate@viagogo.com;
From: Marinda Laubscher
Date: Monday, April 8, 2019 at 15:43
To:
Subject: Fraudulent transaction - VIAGOGO

Good day Mr Eric,

I don't know if you know but your company is used for fraudulent transactions and scams.

Please see emails below and the attached documentation with my proof of payment on the 30/03/2019 and the purchase only on the 31/03/2019. I have contacted Computicket and they confirmed the ticket was only purchased on 31/03/2019 after midnight as seen on the ticket.

I selected rand and the purchase was made in EURO! The people said the ticket was for a "reseller" but was only bought on the day after they took the money from my account. What should have been at least R 1600 is now R 6886 - more than R 5000 difference.

Should you have any queries, please contact me.

Regards,
Marinda Laubscher
Cell: [protected]
Tel: [protected]
Email: [protected]@mweb.co.za

This is another email I send regarding the Court order to sort out their business:
A court has ordered ticket reseller Viagogo to "overhaul" the way it does business.
The Competition and Markets Authority launched legal action against the company in August over concerns it was breaking consumer protection law.
The court said Viagogo must tell buyers which seat they will get and if there is a risk that they will be turned away at the door.
In a Twitter post, Viagogo described it as a "groundbreaking settlement".
In a statement, CMA chief executive Andrea Coscelli said the court order was a "victory for anyone who decides to buy a ticket through Viagogo".
The court order means Viagogo will have to: My feedback on the court order in brackets ()
Tell ticket buyers if there is a risk they will be turned away at the door - (no information supplied)
Inform customers which seat they will get - (seat was only allocated the day after the funds were taken from my account. According to VIAGOGO it was a reseller - the tickets were only bought the day after my order… I selected RAND - the funds were taken in EURO!)
Inform buyers who is selling the ticket - (no seller as the tickets were only bought on the day after my funds were transferred from my account)
Make it easy for people to get their money back when things go wrong - (so many excuses and saying I didn't read and I didn't check - there was nothing to check as the tickets were only bought the next day.)
Prevent the sale of tickets a seller does not own and may not be able to supply - (VIAGOGO lied, they didn't had tickets to sell when I "ordered")
Not give misleading information about the availability and popularity of tickets - (last 5 tickets together now available! - they lied as they didn't know, tickets was bought the next day.)

I have also logged it as a complaint with the Action Fraud Team in the UK: RE:NFRC190402899519

These guys are scammers - a guy phoned me my cellphone (+[protected]) and said there is nothing I can do, they paid the seller. If you contact the number it does not exist. The other number they gave me + 44 (0)20 3137 6080, also doesn't work.

Feedback from viagogo:

viagogo

Dear Marinda,

Thank you for contacting us.

As explained before, on the viagogo website, you can choose to view the ticket prices in several different currencies. However, when you proceed with purchasing tickets, this will always be processed in the currency which the seller has listed the tickets in. This is why your order [protected] has been processed in Euro.

Note, if the seller has listed in a different currency than the one you have chosen, you will see a note in the purchase process giving the "Estimated Total Price" in your preferred currency (as at that day's Exchange Rates).

Euro

Kind regards,
Kasende

I attach herewith proof of the tickets bought after the money was taken from my account. They lie and steal from innocent people.

I contacted Computicket in South Africa [protected]) and they have numerous ticket listings for Ms. Eva Long. - More people are scammed by this business.

Read full review of Viagogo
View 0 more photos
Hide full review
ComplaintsBoard
T
12:20 am EDT

Viagogo deceptive platform for ticket tout

I was mislead to purchase two concert tickets at $423.19. When I received the tickets I found the tickets were not under my name. I realized I was cheated by viagogo as I thought I bought genuine tickets under my name. The face value is $112 x 2. I asked for refund but viagogo rejected. I asked for original ticket owner's identification and authorization letter of using these tickets. Viagogo also rejected with the reason of protecting privacy. I told viagogo they are protecting the privacy of ticket tout, not the privacy of genuine fans and customers. If viagogo cannot provide the identification and authorization letter, these tickets to me are just fake and forged ones. I have rights to ask for full refund.

Read full review of Viagogo
Hide full review
ComplaintsBoard
N
10:11 pm EDT

Viagogo paid for tickets but e-tickets not sent

I purchased tickets from viagogo on 4th April 2019 for Celtic Illusions showing in Cairns 13th April 2019 for $630.00 on my confirmation form [protected] but was charged $650.58 on my credit card. I was told I would be emailed a link to download my e-tickets with the bar code I never received the link hence no tickets. I rang the theatre they told me I would be denied entry without the correct e- tickets. I have emailed viagogo with no reply and have tried several phone numbers which just ring out.
I would like a full refund

Read full review of Viagogo
Hide full review
ComplaintsBoard
P
1:43 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Viagogo new order

Dear sir / madam,

I am writing to you to both complain and request data you hold about me related to an issue about: ticket resales

The booking reference was: [protected]

The issue that I have experienced was: I have received my tickets and to my amazement the value of the tickets are £49.90 each. I ordered two tickets so the total amount should have been £99. Please can someone explain to me why I have been charged a total of £462.36. This is total rip off. I would have never paid this amount if I had know that the value of the tickets could only cost £49.50. What was the amount £363.36 for?
I am shocked that a company would do this!
Please could I have a full explanation in to how/why I have been charged this amount.

The affect on me was: I am outraged...

The problem occurred on: 29/03/2019

I would like you to: I would like an apology and a refund

I would also remind you that I would like you to provide me with data related to this issue including related communications and transactions between myself and your company.

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,
Paula molloy

Read full review of Viagogo
Hide full review
ComplaintsBoard
S
12:38 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Viagogo online ticket sales

Hi,

I am writing to you with a concern I have regarding a foreign company online called "Viagogo" that operates from your country. I live in Cairns Australia and had never heard of Viagogo til last week when I decided to go online and try and purchase State of origin tickets. I google search "state of origin" and "Brisbane" and the first website that comes up is Viagogo. I assumed they have unsurped Ticketek here for distribution rights and are legitimate so I enter the site looking for tickets.

It becomes clear (very early on ) from the warning messages flashing up that there are less than 4% of tickets left. I manage to find the last 5 gold section tickets that can be seated together for $224 per ticket although it is not clear where the seats are at Suncorp stadium. As the 10min counter counts down and the and the warnings flash up that other people are waiting in a virtual queue to buy the tickets they are holding for me temporarily it becomes clear that I need to proceed with haste if I am to complete the booking.

I proceed via via credit card with 1min to spare but just as the transaction is processed I notice the final price has jumped to a total of $1480 (so $296/ticket!). I am confused until I realise there is a hidden Viagogo handling charge of >25%!

It gets worse though as I then do a further google search of Viagogo reviews which reveal the company is a just secondary platform for ticket scalpers that preys on people's fear of missing out in entertainment tickets. The Internet is littered with stories of decent people being scammed by this company. Sometimes the tickets are not just overpriced (illegally so) but also are just one of multiple copies sent out... or are counterfeit! There are allegations online also that the company may buy tickets on mass itself and passes them off as if they were from a secondary seller for a huge mark up.

I write to Viagogo who deny me quoting that they have a no refund/recourse policy except to allow you to relist your tickets for sale through them for a price so you can repeat the process with the next poor customer! They inform me initially my tickets won't be sent out Mid May online as e-tickets and that they can't tell me the seat numbers or location.

After several exchanges (often auto-responses) airing my grievances Viagogo send out the e-tickets (ticketek originally) which are not in my name and indicate they originally cost $165 each!

My bank indicates to me (after I report being scammed) that I will have to fly to Brisbane and probably be rejected entry at Suncorp stadium before they will refund in the basis of fraud. By then I will have wasted money in airfares and accomodation as well as my time and that of my friend who I wanted to take to the game!

I have since joined "Victims of Viagogo" on Facebook and I am working on recovering the money. I have pointed out to Viagogo that their original price of $224/ticket is illegal on the basis of Queensland's anti-scalping laws not allowing resale of tickets at a mark up of >10% but they are not budging on a refund.

Having taken in the number of people affected by Viagogo on social media and the scale of fraud this company has been responsible for I think it is high time the enforcement of laws occurs to protect the public against the practices of Viagogo.

They are flouting drip pricing and anti-scalping laws and show no sign of altering their behaviour in the future. I have written to the ACCC, ACORN (via the Qld police) and will again contact my bank tomorrow about the matter. Italy managed to fine Viagogo 1million euros last year for it's illegal conduct so it is time this company and those similar were held to account in Australia.

For your part I would ask help draw your colleagues attention to this problem as current laws and enforcement are not stopping Viagogo. This company has devastated thousands of decent people trying to book tickets to see entertainment in Australia and elsewhere.

Kind Regards
Dr Stuart Luckie

Read full review of Viagogo
View 0 more photos
Update by Stuart L
Apr 01, 2019 1:03 am EDT

Please wait for me to edit this post before posting please...

Hide full review
ComplaintsBoard
H
7:16 am EDT

Viagogo wailers 02 concert bristol

Good Morning
Thank you for receipt of my 2 concert tickets .
I have to say that I am extremely saddened and disappointed with my findings .
The 2 tickets purchased from you was intended for my wedding anniversary present to my wife .
I had saved for over 9 months to be able to buy these tickets .
I have today found out that the venue O2 in Bristol where the concert is held is selling the tickets for £25 each .
I am appalled to see that after buying these tickets over 3 months ago I was charged over 3 times by your company .
May I please remind you that I am a council tenant and on ESA benefits .
That means due to long term illness I have not been able to work for the past 2 years and until I am signed off from my medications .
It has been a real struggle for me to get these tickets and I wish to be refunded all my monies back to me .
I feel that choosing your site I was trusted to get the best price for my tickets but been let down .
Please reimburse my money or I will have no alternative to contact the citizens advice bureau and the watch dog program to complain .
I hope you fully understand my situation and await your prompt reply .
Yours sincerely
M.Hemmati
Ticket ref [protected]

Read full review of Viagogo
Hide full review
ComplaintsBoard
K
4:21 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Viagogo event tickets

Purchased event tickets st a price 3 times the cost of tickets. Had to cancel and they said they can resell tickets however, if sold I won't get my money until after the event in November 2019. Reviews of this company rate
them as big scammers and theives. I just want
a refund for my purchase. They are refusing to do so! Viagogo are under investigation as we speak for being scammers as reviews stated that the tickets sold were fake!

Kerrie Brown

Read full review of Viagogo
Hide full review
ComplaintsBoard
M
11:27 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Viagogo 2 tickets to see joan baez on 26 feb 2019

On 11 May 2018, I paid for 2tickets @ £43 each = £86 + £10 delivery fee plus a vat and booking fee amounting to £30 making this a total of £126 howrver Viagogo charge my credit card £125.43 a difference of 57 pence. I received the tickets today 20th February 2019 and the tickets have a face value of £30 each = £60 plus S/C of £4.70 each totally a cost of £34.70 each =£69.40. Therefore the difference between £125.43 less £69.40 is an overcharge of £56.03, this being the case please ensure the amount of £56.03 is repaid to Margaret Lindsay at 22 Riversdale Crescent, Edinburgh EH12 5QT Scotland. Order ID: [protected].

It is extremely concerning to discover this anomaly and look forward to recompence.

Read full review of Viagogo
Update by margot2
Feb 20, 2019 11:28 am EST

On 11 May 2018, I paid for 2tickets @ £43 each = £86 + £10 delivery fee plus a vat and booking fee amounting to £30 making this a total of £126 howrver Viagogo charge my credit card £125.43 a difference of 57 pence. I received the tickets today 20th February 2019 and the tickets have a face value of £30 each = £60 plus S/C of £4.70 each totally a cost of £34.70 each =£69.40. Therefore the difference between £125.43 less £69.40 is an overcharge of £56.03, this being the case please ensure the amount of £56.03 is repaid to Margaret Lindsay at 22 Riversdale Crescent, Edinburgh EH12 5QT Scotland. Order ID: [protected].

It is extremely concerning to discover this anomaly and look forward to recompence.

Hide full review
ComplaintsBoard
J
2:46 am EST

Viagogo event tickets

I purchased 2 x tickets to Elton John in Sydney 07/01/2020. I clicked to purchase Section 32 (middle tier) after payment received confirmation for Upper tier which was selling for a fraction of the cost.
Complained to viagogo with no satisfaction and of course there is no way to prove that I selected the better seating .
Have emailed and spoken with company with no result and of course they Dennie any wrong doung

Read full review of Viagogo
Hide full review
ComplaintsBoard
J
5:55 pm EST

Viagogo ticket sale

1. I am legally blind person who purchased tix for Australian Open on Viagogo. The total cost of tix was not made clear until final proceeding of payment. The time elapsing affected my capacity and ability to clearly read, and assess purchase, for example, I am buying tix for 2 children and myself (who is accompanying children and will not be able to 'see' the event anyway. I was led to believe the total for three tix was $629 and have been distressed to discover amount charged was $2524.23. I am not in a facial position to make such a purchase of any kind. Viagogo did not respond to any immediate emails requesting special consideration for refund. Paypal did not enable prompt cancelling. In addition, there are not details about the seating allocation or times, locations for other aspects of 'hospitality package' so am not in a position to re-sell. I am utterly distressed - please help!

Read full review of Viagogo
Hide full review
ComplaintsBoard
A
11:12 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Viagogo stolen

Order I'd [protected] Viagogo site - reporting on scam

I would like to report and complain of the dishonesty activities of the ticket selling website VIAGOGO.

On the the 4 January, 2019 at 16:34, I followed links to this website from the Portuguese platform of Ticketline. I intended to buy tickets for the Mark Knopfler tickets on the 30th April 2019 in Lisbon and these were sold out on all the Portuguese platforms.

After checking on the internet for reviews and trustworthiness of VIAGOGO, I decided to proceed with purchase of 4 tickets. The price of these tickets on Ticketline had been between 30 and 112 euros, so when I selected the option of 4 tickets and the value of 149.09 euros apperared it seemed like a good price for the 4 tickets.
I followed the instructions for the purchase on the first page, registered on the site with my details, address and name and method of payment and when I pressed continue, the total price had changed to 827.74 euros and informed me that my purchase was complete. Before this, the site did not offer me a total for the purchase nor for confirmation of my wish to purchase or give the chance to cancel before confirming. I had no wish to pay 827.74 euros for 4 tickets which I thought cost 149.09 euros, but I had no way of cancelling.

I believe that the site is designed to con you to enter your details and proceed with the purchase before you have a chance to review and confirm the total, which turned out it also included commissions bringing the total of each ticket to 200 euros each. I have complained in various consumer protection sites and the website Viagogo which, needless to say, is designed in such a way as to make complaining as difficult as possible. I want a refund of the total amount paid. I din not agree to pay

Read full review of Viagogo and 1 comment
Hide full review
1 comment
Add a comment
P
P
Pamela Kay Powell
, US
Sep 29, 2021 5:40 pm EDT

Please refund me for purchase of 2 tickets for knotfest iowa 2021, totaling $315.95.. I contacted viagogo several times always told my request would be expedited, still nothing, I contacted ticketmaster to no avail.. the money was taken out of my bank account in may 2021, concert was on september 25th 2021.. viagogo kept reassuring me I would get my tickets in time even up to the night before the concert.. but still did not receive tickets!

ComplaintsBoard
F
5:24 pm EST

Viagogo tickets

Brought concert tickets under a ticking countdown to hurry and enter all details, then saw the outrageous booking fee after the fact.Not even given tickets or seats for those purchased tickets at outrageous cost.Resold them immediately but viagogog keep telling me i havent added a payment method in my account when i have, so they cant deposit my money!stay clear, fraudulent, wont be around much longer

Read full review of Viagogo
Hide full review
ComplaintsBoard
S
2:27 pm EST

Viagogo misled and mis-sold tickets

I purchased 3 tickets for The Nutcracker at RAH for NYE
At the time of booking I was not presented with the
Face value of the ticket
The seat verification or seat allocation
No restrictions on the tickets were provided
I was not presented with the full amount of the total bill until the end. I would never have authorized the transaction had I know. My final bill was enormous.
I have sent over 30 emails to Viagogo and their response and customer service is appalling.
Case ID19209699
I have now made a SAR request and expect an immediate response for my data

Read full review of Viagogo and 1 comment
Hide full review
1 comment
Add a comment
M
M
margot2
, GB
Feb 20, 2019 11:31 am EST
Verified customer This comment was posted by a verified customer. Learn more

no further comments

ComplaintsBoard
C
10:49 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Viagogo turned away from venue because tickets were fake

From Subject Received Categories
carol.[protected]@ntlworld.com Fwd: Thank you for contacting viagogo 12/11/2018
carol.[protected]@ntlworld.com Fwd: Enjoy the event - Order [protected] 12/11/2018
carol.[protected]@ntlworld.com Fwd: Enjoy the event - Order [protected] 12/11/2018

Incident occurred The Prodigy
Birmingham Arena (Formerly Barclaycard Arena)
Saturday, 10 November 2018 18:00

Me and my husband paid £145 for 2 tickets and were turned away because the tickets would not scan. Have not hear anything from Viagogo and have got Resolved involved, including escalation yesterday (3/12/18).

Read full review of Viagogo
Hide full review
ComplaintsBoard
S
5:55 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Viagogo kiss tickets bought at 18th nov 2018

I bought from your page at New Zealand, 2 tickets for Kiss concern on Tuesday 4th December at Auckland.

Until now any ticket at sight and no answer from you.
Worts, just to watched at news YOU ARE THE WORST SCAM INTERNET PAGE ( I mean for normal people, for you is is great HUSTLE.)
Taking in count the quantity of people has been scammed for you you must be forbidden from internet.
I will try every way to take my money back, because I have 0 expectation of have my tickets on time and if it is so, I believe they are just false, like many people who went to others concerts and they were not allow get in because tickets were falses.
You just stink!

Read full review of Viagogo
Hide full review
ComplaintsBoard
M
4:00 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Viagogo unethical behaviour

I logged on to Hove Cricket Club to buy 5 tickets for Rod Stewart in July 2019, I didn't realise I had gone into viagogo as I haven't done this before. I bought 5 tickets at £130 each. I was later told this amount was double the ticket price. I immediately contacted Viagogo and tried to cancel the tickets, they said I couldn't the only thing I could do would be to resell. I listed for resell at £130.00 each and Viagogo sold them at £103.00 each. I have been in contact with customer services which is so frustrating and finally spoke to someone last night, she advised that there was absolutely nothing I could do except cancel the sale which would incur a charge though she didn't know what the charge would be and said I would incur more costs as they needed to find more tickets at my price for the customer. I have nothing in writing about how much they are going to first sell my tickets for and now how much it will cost me to cancel the sale. This is absolutely outrageous.

Read full review of Viagogo
Hide full review
ComplaintsBoard
M
10:17 pm EST

Viagogo ticket pricing misleading, huge markup

I purchased tickets to see Tim Minchin in Auckland. I had no idea my tickets were grossly marked up from the real selling price, which I later saw on ticketmaster. Also I didn't see the sudden added booking fee, which was 1/3 of the price of the tickets! So I want a complete refund, but I cannot find a way to contact viagogo directly to resolve this. The only option they offer is a resale, but I don't want that.

Read full review of Viagogo
Hide full review
ComplaintsBoard
J
3:21 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Viagogo war horse tickets

Dear Sir / Madam,

I am writing to you to raise an issue about: Ticket Resales

The issue that I have experienced was: Hello 

I am wondering if you can help me. 

I have purchased tickets from Viagogo as Ticketmaster were showing that the tickets had been sold out. On later checking this must have just have been an error on the system as there was tickets available.

On impulse I looked for other tickets for sale and came across Viagogo. I have paid £170 for 2 tickets that on ticket master I could have paid less than £80 for.

I have asked for a refund and have been contacting Viagogo as the issue I have as due to the rush of selling tickets due to the short time scale to proceed with purchase not only have I been overcharged due to fees but I have no seat location for the event.

This concerns me as I have read that the has been duplicate seattickets sold and people cannot get entry to the event. Also I have been totally ripped off and getting no help with customer service at all.

I have read the Consumer Act 2015 and they are totally going against this advice.

Can you advise or help me in anyway?

So upset by it all. 

Read full review of Viagogo
Hide full review
ComplaintsBoard
L
6:32 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Viagogo guns n roses tickets

I purchased 2 (500 rand) tickets to see guns n roses on 29th Nov. 2018 and Viagogo charged me 5000 rand as I genuinly thought the tickets were of a much higher value. This amounts to virtually theft and I cannot see that a supposedly honest company like Viagogo should be allowed to do this. My order No. is ID1705604 and my name is L.M.Moth ([protected])

Read full review of Viagogo
Hide full review

Viagogo Customer Reviews Overview

Viagogo is a reputable online ticket marketplace that offers a wide range of tickets for various events, including sports, concerts, theater, and more. The platform has gained popularity over the years due to its user-friendly interface, competitive pricing, and reliable customer service.

One of the most significant advantages of Viagogo is its extensive selection of tickets. The platform offers tickets for events all over the world, making it easy for users to find the tickets they need for their favorite events. Additionally, Viagogo's pricing is competitive, and users can often find tickets at lower prices than other ticket marketplaces.

Another positive aspect of Viagogo is its customer service. The platform has a dedicated customer support team that is available 24/7 to assist users with any issues they may encounter. Users can contact customer support via phone, email, or live chat, and the team is known for being responsive and helpful.

Overall, Viagogo is a reliable and trustworthy ticket marketplace that offers a wide range of tickets at competitive prices. With its user-friendly interface and excellent customer service, it's no wonder that Viagogo has become a go-to platform for ticket buyers around the world.

Viagogo In-depth Review

Website Design and User Experience: The website design of Viagogo is clean and user-friendly, making it easy to navigate and find the tickets you're looking for. The search bar is prominently displayed, allowing you to quickly search for specific events or artists. The layout is intuitive, with clear categories and filters to refine your search. Overall, the user experience is smooth and efficient.

Ticket Availability and Selection: Viagogo offers a wide range of tickets for various events, including concerts, sports games, and theater shows. The selection is extensive, with tickets available for both popular and niche events. Whether you're looking for front-row seats or more affordable options, Viagogo has options to suit every budget and preference.

Pricing and Fees: While the ticket prices on Viagogo can sometimes be higher than face value, the platform provides a convenient marketplace for buying and selling tickets. It's important to note that Viagogo operates as a secondary ticket marketplace, so prices are determined by sellers. However, the website clearly displays the total price, including any fees or taxes, before you make a purchase.

Customer Service and Support: Viagogo offers customer support through various channels, including email and phone. The response time is generally prompt, and the support team is knowledgeable and helpful. They are available to assist with any inquiries or issues you may encounter during the ticket purchasing process.

Trust and Security: Viagogo has implemented measures to ensure trust and security for its users. The website uses secure payment methods, protecting your personal and financial information. Additionally, Viagogo has a secure ticket transfer process, allowing you to safely receive and transfer tickets to others.

Refund and Cancellation Policies: Viagogo's refund and cancellation policies vary depending on the event and the seller. It's important to carefully review the terms and conditions before making a purchase. While some tickets may be eligible for refunds or exchanges, others may have stricter policies. It's advisable to consider purchasing ticket insurance for added protection.

Delivery and Ticket Transfer Process: Viagogo offers various delivery options for tickets, including electronic delivery and physical mail. The delivery method will depend on the event and the seller's preferences. Additionally, Viagogo provides a secure ticket transfer process, allowing you to transfer tickets to others if needed.

Overall Reputation and Customer Feedback: Viagogo has a mixed reputation among customers. While some users have had positive experiences with the platform, others have reported issues with ticket authenticity or customer service. It's important to research and read customer reviews before making a purchase to ensure a positive experience.

Comparison with Competitors: When compared to its competitors, Viagogo offers a wide selection of tickets and a user-friendly website. However, some users have reported better customer service and lower fees on other ticket marketplaces. It's advisable to compare prices and reviews on different platforms before making a final decision.

Conclusion and Recommendation: Overall, Viagogo provides a convenient platform for buying and selling tickets to various events. The website design and user experience are commendable, and the ticket selection is extensive. However, it's important to carefully review the pricing, fees, and refund policies before making a purchase. Additionally, reading customer reviews and comparing with other ticket marketplaces can help ensure a positive experience.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Viagogo customer service

Phone numbers

+41 843 658 0829 +41 844 503 1909 More phone numbers

Website

www.viagogo.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Viagogo?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Viagogo Customer Service. Initial Viagogo complaints should be directed to their team directly. You can find contact details for Viagogo above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Viagogo. Discuss the issues you have had with Viagogo and work with their customer service team to find a resolution.