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1.0 717 Reviews

Viagogo Complaints Summary

3 Resolved
704 Unresolved
Our verdict: Engaging with Viagogo at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Viagogo reviews & complaints 717

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M
11:36 pm EDT

Viagogo bts ticket may 25, 2018

I have purchased a floor seating for the bts concert on May 25, Saturday with the price of around 36, 000 pesos, only to find out that the price inflated to 44, 000, with the delivering fee being around 9, 000 pesos. I have never come across a price so inflated before, and therefore when I wanted to cancel it, it has said there was no option in doing so. I would also like to know why the price turned from pesos to won at the last minute, and I demand a direct phone number to customer service so I can cancel this payment and get a refund. I mailed the customer service 2-3 times to a response that was quite dissatisfactory. I would appreciate it if I hear from you within a week. At this point this just looks like nothing but a scam... hopefully this is not the case.

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niknaks1187
, PH
Jul 10, 2018 2:47 am EDT

Hi! I also purchased a Celine Dion concert ticket last January but until now I haven't received the tickets. Did you received yours?Thanks

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A
10:56 pm EDT

Viagogo extraordinary charges for ordered tickets. charged extra 62.3% of value of the tickets

I made a mistake while booking by accessing accidentally ViaGoGo's website, instead the Ticketek's one.
ViaGoGo HQs are based in Switzerland, their customer service I dealt with - UK
When opened the ViaGoGo website it looked like a Ticketek's website.
Being prompted by limited time to complete the purchase (timer), I rushed and did not realise from my mistake until the purchase was completed and my credit card charged showing amount in Euros (183.68) instead in AUS Dollars.

On 01/06/2018 I recived an email from ViaGoGo's Customer Service (UK) with two tickets to print. They showed somebody else's name as a purchaser, the purchase price was lower than one I paid and the sitting inferior - not what I expected and paid for.

I sent multiple emails to Viagogo's customer service and received confusing responses. A number of my inquires were not attended to.

In the last email dated 28/06, the customer service representative clarified that the ViaGoGo platform allows to resell tickets purchased by other people. But why the ViaGoGo does not match pricing and disregards equivalence while re-distributing tickets between sellers and purchasers? I still do not understand this.

Buying ticket through ViaGoGo costed me extra $110.30

If bought through Australian Ticketek, it would cost me $8.90.

As indicated, ViaGoGo fee for selling tickets cost me 62.3% of the total purchase.

I strongly believe that this fee is not fair.

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4:12 pm EDT
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Viagogo 5 concert tickets to see adam lambert and queen on monday 2nd july at the o2

I recently received 5 tickets for the above concert on behalf of my friend who used the viagogo website to purchase the tickets on our behalf. However the price on the ticket was £75 but we paid £180 each including the booking fee. I have never ever been charged such inflated prices for a concert ticket before and with the recent publicity about not purchasing tickets through this site due to a lack of fairness with ticket prices and not abiding by the rules like other sellers, we should be greatly compensated for these tickets please and pay the ticket price only and a minimum booking fee for all 5 tickets.

I hope you see this as being fair under the present circumstances.

I look forward to hearing from you.

Kind regards,

Sonya Harkness
[protected]

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4:27 pm EDT

Viagogo delay in ticket release

On Wed 21/6/18 I purchased in good faith 7 tickets to a Bon Jovi concert in Australia, Sydney. Since purchasing the tickets I have then received an email stating that I will not receive the tickets until 7 days prior. This is not satisfactory for a purchase over $3000, the security of receiving these tickets is not assured. I feel that I have been fraudulently charged, with no exchange of goods.

As part of a purchase you expect goods, I am not waiting till 7 days before an event for tickets while they have over $3000 of my money. I want a refund as they don't have tickets to the event, otherwise they would've emailed them through immediately. The whole experience since payment has me concerned. With every purchase through consumer law you are entitled to a refund. I want my transaction reversed as I haven't received any goods, therefore I am entitled to pull out of my purchase. All purchases should have a refund policy, I don't believe the business has upheld their part of the deal. If I had've been informed that I wouldn't receive the tickets then I wouldn't have proceeded with the purchase.

The information wasn't clearly put forward about no tickets being available. This is fraudulent by nature.

In good faith when buying tickets one believes there are actually tickets available. I am not waiting till seven days before the event to see whether I get tickets. I should've received tickets immediately.
The details of my account with Via gogo is

Name: Nikki Burdack
Order ID: [protected]
Event: Bon Jovi
Venue: ANZ Stadium (Stadium Australia)
Date: Saturday, 08 December 2018 19:00

I expect a reply and a refund ASAP, this is fraudulent practice.​
Since purchasing I have read online too many people who have been ripped off by this business. They don't deliver tickets and people have missed events.

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1:39 am EDT

Viagogo ticket pricing

I purchased 2 tickets for a Lionel Ritchie concert at a total cost of £ 273.93 and they have since arrived and the tickets show that their face value is only £45 per ticket. It looks like I have been charged £183.93 over the top. At no time when purchasing these tickets did they state that these prices were not the real prices of the tickets. Surely this is a mistake and I am due a refund of some sort?

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1:37 am EDT

Viagogo iron maiden tickets prague

In nov 2017 I paid for iron maiden tickets x 2 for letnany aitport in prague. No tickets were received electronically. I contacted viagogo to ask them to explain. Still no tickets, they stated that they will be released 5 days before event. I continued writing emails x 5, and now it is the day of the concert and still no tickets!

As the concert was fast approaching, I asked where the tickets were and I was told to relist the tickets for sale, even though I had not received them. I was reluctant to book accommodation in prague without having tickets in hand!

I was repeatedly told to download the e-tickets, but they were not provided to me!

I now expect a full refund with interest as no tickets were made available for us! For the event, and this is absolutely disgraceful
Client number.[protected]. Order number
Email [protected]@gmail.com. Order placed 11/23/2017. Paid
Iron maiden
2 tickets
Wednesday, june 20 2018 18:00
Letnany airport, prague, czech republic
Section: stojące
Order placed
11/23/2017
Order id
[protected]
Total price
Kč4, 801
View details
Contact customer support

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2:46 pm EDT
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Viagogo purchase of ed sheeran tickets order no: [protected]

I purchased Ed Sheeran tickets thinking I was purchasing them from a genuine ticket seller. Before the concert publicity in Britain came about indicating that Ed Sheeran was not validating tickets purchased using unauthorised ticket sellers such as viagogo. The publicity was for this artist and then later in the month for Rolling Stones playing Cardiff. I did not even realise that the tickets I was purchasing were resold to me at a much higher price than the original seller paid for them and this was unclear as was the fact that I was clearly being ripped off.

I contacted your website using the on line customer email address asking for a refund. In many and numerous emails sent I either got no response or a vague response indicating that no refund was possible and all I could do was to relist the tickets. To be honest if there was anyone on Britain by now who didn't know that these tickets were invalid they would have been living under a rock so relisting these tickets and giving my misery to someone else was not an option.

I tried numerous times with no joy. I even sent information from the Ed Sheeran website indicating that the tickets were invalid. I even at times appreciate I sent emails indicating that your customer service was very unhelpful and in fact shouldn't have customer and service in the title as there was no attempt to help anyone in your emails and getting a response was probably something to feel happy about, as from what I can understand from general information on the web getting a response from you is not guaranteed as I know only too well.

In each and every email I sent I had nothing back I even mentioned the ticket guarantee you have in your website saying this wasn't a guarantee at all as it clearly meant nothing.

What annoyed me the most and I appreciate that as a reseller of tickets this problem was not if your making but what is of your making is the unhelpful attitude from your staff, the lack of responses to me when I was clearly getting annoyed and the ignoring all the issues. The horrid situation could have been dealt with far better than I feel you have dealt with it. Had I had an immediate response saying you were looking into it and another one indicating you appreciated my dilemma and a refund I would have come away happy, been more inclined to use your website for further purchases when now I wouldn't use your website if it was the only option left to me in the whole world, I would rather go without.

I have subsequently gone back to my bank and will obviously continue to try and get something from you directly. I have been assured that unless I get entry into the event the seller isn't paid by you - well we all know I won't get entry into the event so how long do I have to go on about it? If the seller is not being paid by you and my tickets are not valid why can I not receive a refund? Why do I have to write lots of emails and complaints when all this when all it does it give you an even worse name for customer service as I tell everyone not to use you and I will never use you? This strategy is not beneficial for your ongoing growth strategies so why do it. Pay me back and the only person who suffers is the person who tried to rip me off by selling me something over priced wanting to make money easily.
Please respond to me.

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11:05 am EDT

Viagogo russia world cup nigeria vs croatia match

hi there,

I purchased tickets through the website for 2 different Russia World Cup Matches of which 1 out of 2 Set arrived. I repeatedly queried where the tickets are and received empty promises of delivery right up to the very last hour which is when I was informed by the call agent that there are NO TICKETS. I booked the tickets IN April, paid for expensive flights and accommodation only to be informed at the very last minute that I flew to Kaliningrad fro nothing. this is the Order number [protected]...how do you just move on from such a major inconvenience by merely informing me that you will refund the tickets. What about the fact that my dad flew all the way from South Africa to Kaliningrad for nothing ? how did you not realise last week that there was an issue and find alternatives? your service is most appaling, its the first time I use your website and I will be an active contributor to all future reviews about what a SCAM you are

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michaelabsolum
, NZ
Jul 09, 2018 3:58 pm EDT

i agree! same thing happened to me with a La Scala performance.

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J
4:34 am EDT

Viagogo ed sheeran concert wembley

Please refund my invalid concert tickets for Ed Sheeran Wembley on June 15 2018 under section 2.15 of the Viagogo guarantee . Order placed 08/07/2017 order ID [protected] Mrs C Haseltine 22 Rosemead Benfleet SS74JQ. Please see attached invalid tickets. I have contacted Viagogo on several occasions regarding my concerns but was assured that the tickets would be valid, so as you can imagine the distress this has caused me, as this was a gift to my son & daughter in law.

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3:25 pm EDT

Viagogo taylor swift concert tickets

We purchased Taylor Swift concert tickets for 22 Jun 2018 at £200 per ticket.
Today our tickets arrived and they have a price of £94.50 printed on them.
At no stage was this clearly disclosed when purchasing the tickets. This is absolutely ridiculous and a rip off of clients good nature and intent.

How can it be allowed and not disclosed clearly before purchase?

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Fernando Rueda
, US
Jul 09, 2018 11:22 am EDT

One star because is not possible to have 0... they stole two sets of tickets for the world cup worth more than a htousand euros and wont respond.

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S
10:14 am EDT

Viagogo expense if tickets and inaccurate information

I recently purchased tickets for the John Grant concert at the Albert Hall Manchester. They were advertised at £50 each, when the tickets arrived they were priced at £25 each plus booking and were ticket master tickets...surely fraudulent. On top of this when I received the invioce via email it seems I was charged another £44 booking, this was not made clear before purchase. Could you please investigate .

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7:30 am EDT
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Viagogo world cup tickets

I have paid for Tickets for Iran -Maroco football world cup in Saint-Petersburg on 15/06/2018 one month back and still not yet received anything.

Purchase ref ID [protected].

I fed up with promises that everything fine just wait. I demand you to deliver the tickets in time or return the money.
Otherwisw it will be a fraud and will be treated acordingly.
The service you provide is rediculous. No phone to contact no reasonable reply through web site.

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4:30 am EDT
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Viagogo viagogo are thieves!

They are thieves! On 6 January 2018 I paid £490 for 2 Billy Joel tickets (Order ID [protected]). In June they send me 2 Ticketmaster tickets worth £170. That means they put £320 in their pocket. I asked them to refund the difference and they refused.

I have photos of the initial Viagogo order and the tickets as evidence. Unfortunately they are too large to upload on your system.

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9:41 pm EDT
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Viagogo unethical behaviour

Bought tickets from viagogo for the killer's tickets on the 20th of April.
I was dubious about them from the beginning as heard viagogo tickets we a scam after purchase. I ran ticketmaster, where the tickets came from and they said they were real tickets but had probably been on-sold many times. I went to the concert with my 11 yr old son as a special treat for him. We were rejected at the door saying we needed a refund. I was been trying to get hold of via gogo numerous times, the ph numbers are disconnected and when you email them it just takes you round in circles and no one responded.

The tickets are attached and I am desperately seeking a refund
Name on Ticket
Leslie Conin
Confirmation no 52-48868/NZL seats 311 and 312 row 10

Please help
Regards
Jacqui Freeman

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6:53 am EDT

Viagogo refund tickets ariana grande antwerpen 2017

The concert of Ariana Grande in Antwerpen (BE) was canceled in May 2017 because of the bombing in Manchester. Viagogo promised a refund of the tickets. I never received it! I called several phone numbers that I found on internet, tried to reach Viagogo customer service, I sent emails. No response!

It is not serious and unacceptable. There were expensive tickets!

best regards,
M. Simonart

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9:53 pm EDT
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Viagogo tickets for an afl match in tasmania, australia

I purchased two tickets to an AFL game in Launceston, Tasmania. When I realised I couldn't attend, I attempted to re list them and was informed I was successful. Then two days later, I received an email informing me the match time had changed but to enjoy the game. And then the next day, another wishing me enjoyment at the game.
Clearly my tickets were not re listed and that denied me any refund . I want my money back. I have already emailed my complaint to the AAAC

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7:04 am EDT
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Viagogo tickets purchased vs. received different

Purchased tickets with Viagogo for the Springbok vs. England test on the 9th of June 2018 for Section W9 which is premium seating.

Received the tickets 3 days before the event however they were for Section EU71 which is the cheapest non premium worst seats one is able to purchase.

Viagogo's website and customer support service is non-existent, we paid a premium price for these tickets namely £686.95

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David Preutz
, US
Jun 09, 2018 9:31 am EDT

Join the club; I ordered up pitchside between either 22 Blocks C to F at Newlands. 10 weeks later when I was told I could download them, they've supplied me 1 tier back up in Block H which is over the tryline. 3 weeks of messaging to these shysters has go me nowhere. I've been interviewed on Cape Talk Radio and opened up a fraudulent selling case with my credit card company in the UK. Nevermind the obscene over charging involved. They are utterly fraudulent con-artists who have lawsuits against them around the world.

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4:13 am EDT

Viagogo tickets for the rolling stones 19/6 twickenham

On the 1/3/18 I purchased two tickets (standing) to the above venue [protected] for £330.91. On the 2/6 I decided to upgrade our tickets to seating (damaged my leg) and purchased 2 seating tickets at around 9:50am L24 Row 18 for £724.29. Transaction went through and I book marked the transaction page which subsequently now shows page expired. I checked my Viagogo account later and it showed the new tickets I purchased. I then went to resell my tickets which also went through ok. On Monday I went into my account and it only showed the standing ticket, nothing in the purchases or listings. I have been trying to communicate with Viagogo and am getting absolutely nowhere. My account has been debited but I have no tickets, nothing in the purchase section of my Viagogo account. I am really annoyed and frustrated, something that I thought would be easy is turning into a nightmare. The longer this goes on, if I don't have these seated tickets (you have my money), seated tickets prices are going up and I can't sell my standing tickets because I don't know what's happened to my new tickets. Please help. Thanks.

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1:00 pm EDT
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Viagogo invalid tickets

we have bought tickets for the ed sheeran concert ( order id [protected] ) for amsterdam on the 28th of june only to be told the tickets will not be accepted as viagogo is not authorized to sell them . we have been charged on our credit cards and no resposnse from them after sending them an email.
please assist.. are these tickets vaild or not? if not we request a refund please.
thank you urgently awaiting your feedback.

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10:10 am EDT
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Viagogo ticket sales

Hello I purchased tickets for London o2 academy today for BTS.
There were four of us purchasing the tickets excitedly around the laptops. They were all selling really fast and we managed a few times to get on to the chooses tickets and submit page. then it said these are sold. It then did it again and we proceeded to checkout and we submitted two tickets as we couldn't get anymore. When the email came through it said California not London.
Why has this happened? We ordered London and I'm really angry this has happened.
I can not believe your company would stoop this low.

Julie Reed

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burhan shah
, US
Jun 04, 2018 12:53 pm EDT

So sorry to hear about that. Did you contact Viagogo and are they providing you a refund ? I am asking as I have also paid for a concert in London and waiting for my tickets. Thank You

Viagogo Customer Reviews Overview

Viagogo is a reputable online ticket marketplace that offers a wide range of tickets for various events, including sports, concerts, theater, and more. The platform has gained popularity over the years due to its user-friendly interface, competitive pricing, and reliable customer service.

One of the most significant advantages of Viagogo is its extensive selection of tickets. The platform offers tickets for events all over the world, making it easy for users to find the tickets they need for their favorite events. Additionally, Viagogo's pricing is competitive, and users can often find tickets at lower prices than other ticket marketplaces.

Another positive aspect of Viagogo is its customer service. The platform has a dedicated customer support team that is available 24/7 to assist users with any issues they may encounter. Users can contact customer support via phone, email, or live chat, and the team is known for being responsive and helpful.

Overall, Viagogo is a reliable and trustworthy ticket marketplace that offers a wide range of tickets at competitive prices. With its user-friendly interface and excellent customer service, it's no wonder that Viagogo has become a go-to platform for ticket buyers around the world.

Viagogo In-depth Review

Website Design and User Experience: The website design of Viagogo is clean and user-friendly, making it easy to navigate and find the tickets you're looking for. The search bar is prominently displayed, allowing you to quickly search for specific events or artists. The layout is intuitive, with clear categories and filters to refine your search. Overall, the user experience is smooth and efficient.

Ticket Availability and Selection: Viagogo offers a wide range of tickets for various events, including concerts, sports games, and theater shows. The selection is extensive, with tickets available for both popular and niche events. Whether you're looking for front-row seats or more affordable options, Viagogo has options to suit every budget and preference.

Pricing and Fees: While the ticket prices on Viagogo can sometimes be higher than face value, the platform provides a convenient marketplace for buying and selling tickets. It's important to note that Viagogo operates as a secondary ticket marketplace, so prices are determined by sellers. However, the website clearly displays the total price, including any fees or taxes, before you make a purchase.

Customer Service and Support: Viagogo offers customer support through various channels, including email and phone. The response time is generally prompt, and the support team is knowledgeable and helpful. They are available to assist with any inquiries or issues you may encounter during the ticket purchasing process.

Trust and Security: Viagogo has implemented measures to ensure trust and security for its users. The website uses secure payment methods, protecting your personal and financial information. Additionally, Viagogo has a secure ticket transfer process, allowing you to safely receive and transfer tickets to others.

Refund and Cancellation Policies: Viagogo's refund and cancellation policies vary depending on the event and the seller. It's important to carefully review the terms and conditions before making a purchase. While some tickets may be eligible for refunds or exchanges, others may have stricter policies. It's advisable to consider purchasing ticket insurance for added protection.

Delivery and Ticket Transfer Process: Viagogo offers various delivery options for tickets, including electronic delivery and physical mail. The delivery method will depend on the event and the seller's preferences. Additionally, Viagogo provides a secure ticket transfer process, allowing you to transfer tickets to others if needed.

Overall Reputation and Customer Feedback: Viagogo has a mixed reputation among customers. While some users have had positive experiences with the platform, others have reported issues with ticket authenticity or customer service. It's important to research and read customer reviews before making a purchase to ensure a positive experience.

Comparison with Competitors: When compared to its competitors, Viagogo offers a wide selection of tickets and a user-friendly website. However, some users have reported better customer service and lower fees on other ticket marketplaces. It's advisable to compare prices and reviews on different platforms before making a final decision.

Conclusion and Recommendation: Overall, Viagogo provides a convenient platform for buying and selling tickets to various events. The website design and user experience are commendable, and the ticket selection is extensive. However, it's important to carefully review the pricing, fees, and refund policies before making a purchase. Additionally, reading customer reviews and comparing with other ticket marketplaces can help ensure a positive experience.

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Contact Viagogo customer service

Phone numbers

+41 843 658 0829 +41 844 503 1909 More phone numbers

Website

www.viagogo.com

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