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1.0 717 Reviews

Viagogo Complaints Summary

3 Resolved
704 Unresolved
Our verdict: Engaging with Viagogo at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Viagogo reviews & complaints 717

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A
2:53 am EDT

Viagogo avoid this company as third party sellers

I tried to cancel Bush tickets in Old Kentish Town the same day I brought them in May 2017. I was told I couldn't cancel when as already purchased or to close to the date of the gig.
Well I purchased these tickets in May and the gig was in September.
I have just found out that I had not purchased this tickets in May that day for £54.00 each ticket plus a whopping £72 booking fee! These were purchased on September 13th 2017 for £30.00
I believed I had purchased these tickets directly via Viagogo and via a third party.

Their policy is a joke as how can you prevent a cancellation in May if the person selling the ticket dies not own it until September. I feel I've been ripped off.

There policy states
It's not possible to cancel or exchange tickets once a purchase has been made as orders are considered final.

If you cannot use the tickets you purchased and there is still time before the event date, we advise you to re-list them by clicking on the "Sell" link on the event that you have tickets for.

We will market your tickets on our platform to find a new buyer.
We do not charge any fees for relisting tickets that you have originally purchased from us.

Occasionally there may be reasons why the tickets can't be re-listed but it's usually because the event date is too near to allow secure delivery or upload to the buyer.

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1:29 am EDT

Viagogo calvin harris abu dhabi grand prix after race concert

I got tickets to the after race concert for Calvin harris for the Abu Dhabi Grand Prix in november 2017. I have now spoken to the official F1 Grand Prix organizers and they have confirmed with me that tickets purchased through viagogo will not be accepted for entry. This is because only F1 Grand Prix 3 day pass holders have exclusive rights to attend the concerts. Individual after-race concerts are never sold individually. So this ticket sales for the Calvin Harris show through viagogo is not legit!
I have asked a full refund which I expect to get back!

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K
6:33 pm EDT

Viagogo hugely overpriced theatre tickets which had someone else's name on them

Order ID [protected]
I ordered 2 circle tickets for September 14th at the National Theatre from Viagogo
I paid £284 for these tickets including delivery and booking fee( £72 which was not spelt out when I booked )- a huge amount but I expected them to be top of the range Circle seats which normally retail for about £70.
When I received them, they were the cheapest and furthest away seats in the theatre- G70 and G71. The ticket price was £15 and they were in the name of Mr Jason Hewitt. According to the terms on the back of the ticket, it is illegal to sell tickets in someone else's name.
I am quite disgusted by this which feels like exploitation .
I expect them to issue a refund

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5:54 pm EDT
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Viagogo chaka khan tickets o2 arena

I purchased 2 tickets from you for Chaka Khan at O2 arena for 12/7/17. Unfortunately the concert which she cancelled the concert which she put on her Facebook page and people would receive a refund.. Also on O2 arena cancelled the concert. I am very unhappy after trying to get a resolution about the cancellation.When will I be getting a refund? The  Order number is 13089 110 . Lorraine Krishnan [protected]@btinternet.com

I have sent 2 emails now asking for a refund with no answer. I am out of pocket of 160.00. Please can you look into this

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Update by Missprunes
Oct 21, 2017 4:33 pm EDT

No refund and she is a back up act not solo concert

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Pierre Chanquion
, US
Oct 18, 2017 7:26 am EDT

Did you ever receive your money back? I bought 5 tickets (order number #[protected]) and am extremely irate about this. I received an email saying I wouldn't receive a refund until the concert was rescheduled. I can see she has rescheduled for the 27/10/17 but have not received an email from viagogo.

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2:00 am EDT
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Viagogo sold 2 scam concert tickets for seats that don't exist

DO NOT DO BUSINESS WITH WWW.VIAGOGO.COM unless you want to lose all your money like we did, $US 678.45 for the Bob Seger Concert at Oracle Arena, OAKLAND CA in a section where the assigned row does not exist and no individual seats were assigned. They also added hundreds of dollars in service & handling feeds but made no mention of free parking, They are a scam, SO BUYER BEWARE!

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9:05 am EDT
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Viagogo cannot get in touch with viagogo for refund

We purchased 5 tickets to a soccer game being played in Madrid, Spain.
Original date for soccer game was 9/30/17 and is now on 10/1/17. We fly back to the USA on 10/1/17. Cannot find email to contact them. Since the date was changed we'd like our money back. I have tried to email them at least 3 times and each time the email is returned to me saying that the email address does not exist.

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5:16 am EDT

Viagogo john legend tickets

Please can someone explain how companies like Viagogo are allowed to charge extortionate fees. Tickets should be sold by the stadium and arena. If people want to upsell why not charge more for the ticket originally. The ticket price was £70 but Viagogo charged me £139. How is this acceptable. Why is the consumer being allowed to be ripped on by their disgraceful actions.

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3:25 am EDT

Viagogo invalid tickets for dream lover show in melbourne. australia

I purchased 2 tickets for Dream Lover to be held at Arts Centre, Melbourne, State Theatre...received tickets today each priced at $69 .90 but got ripped off by this company for over $500 on my credit card.
Unable to reach this company, no customer service and when I contacted Ticketmaster discovered that the tickets are invalid.
What a rip off..shame on this company...

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3:05 pm EDT

Viagogo anthony joshua tickets

As I was going through the process of buying tickets for the upcoming Anthony Joshua fight before confirming my payment an extra £120 was put onto the price for the tickets for VAT as I did not wish to pay this I pressed decline as to not pay for the tickets and stated on the question asked why I was declining and clicked on the price was not what I was expecting to pay and it automatically confirmed my payment I am absolutely furious is this sone kind of scam? I will contacting this company via phone call tomorrow and will be expecting to have my money reimbursed and the tickets cancelled!

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11:04 am EDT
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Viagogo customer service - lack of - no ticket information - no help

I paid £273 for ONE ticket for Phil Collins at Sheffield Arena on 24th Nov 2017 - I was not aware that there was not an actual ticket until i had paid the money by credit card. Apparently I have to meet a total stranger OUTSIDE the venue at the time of the event and they have to accompany me into the venue to collect the ticket? I then realised that I am unable to attend the event and I am unable to relist the ticket on Viagogo due to them NOT accepting their own proof of purchase! I do not have a ticket, I do not have a seat or row number -
I have only been given Upper Tier by them and yet I cannot relist the ticket WITHOUT this information!? I am going round in circles - I cannot get an y response via email from anyone at Viagogo aside from a standard response telling me nothing! No phone number and i called my credit card company thinking i had a guarantee by using that but oh no, they cannot raise a chargeback because apparently Viagogo do not do refunds? What on Earth am I to do> Just allow someone to rip me off for nearly £300? This is utter insanity! Is this legal? Why can't Capital One help me?

I am so stressed and so upset.

Please can someone help me? Even if i could get hold of the actual person who physically bought the original ticket?

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8:43 am EDT
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Viagogo tickets not given back.

My daughter bought 3 tickets for Sunday 10th September 2017 at Hyde PArk, London. She couldnt go so spoke to your company and sent them to Viagogo who agreed to try and sell them on her behalf. She posted them first class signed for on Thursday7th September. She spoke to your company on Friday 8th September who said they had received them and would try and sell them for her.
On Saturday she logged on and found they were not on for sale so she spoke to one of your staff who apologised and said they would list them immediately. They did not sell so my daughter spoke to your staff and said she was now going to go to the event and would like her tickets back. The viagogo staff said this wasnt a problem and sent her an email telling her to go to MBE Soho on 10/09/2017 between 9.30 and 12.00
She arrived and was told that they had not got her tickets, they had not received them and were not on your system and she could not go to the event.
I phoned your help desk to try and sort this out but was told unless I had the tracking number they could not help. My daughter and her friends were devastated that they were at your offices, as per your email, to be told they had no tickets.
I have got the email from your company telling her to go to your offices for the tickets, I also have proof of delivery and a signature from your company accepting the tickets.
I am giving your company SEVEN days to re-emburse the value of the tickets otherwise I am passing this on to my solictors with instructions to recover this amount, together with any costs incurred.
I await your reply.
Kind regards, Tracy Cannell
Order Number [protected]

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5:05 pm EDT
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Viagogo pickup details

I ordered 2 tickets to see the Psychedelic Furs at the O2 forum Kentish Town, paying £182.95 to the viagogo website.
On 9th September I went to collect my tickets from the mbe building in soho, as shown below, the email instructed me to get there between 17:00-19:00. I arrived at approximately 18:00 to find the mailboxes closed and the opening times on the door showed that they closed at 16:00 on a Saturday, despite the email instructing me to arrive in between 5pm and 7pm
Due to this my tickets could not be collected and therefore resulting in me missing the concert.
I would like a refund as due to the viagogo company I could not attend the event.

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7:49 am EDT

Viagogo Avoid at all costs

Obviously, they are scammers and use customers who don't read terms and policies. Shady business with customer service that doesn't really exist. If you want an assistance you better go to another place.
I think their company consists of maximum 5 people who change each other sometimes, they work in the smallest office in their district and it looks more like a basement than like a real office. That's what I think about them. Don't trust the and buy stuff from official places, if you don't want to be robbed.

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6:48 am EDT
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Viagogo ticket prices

I've recently brought some tickets for NOS primavera sound 2018 the tickets have come & they are 105 Euro each on the ticket, yet I've been charged over £350 for two. It's a joke. Also whilst purchasing these tickets I was told there was 1% of tickets left & that it's about to sell out. It's clearly false as over a month later you've still got tickets. I don't think it's right that you're pressuring people into buying tickets which over over the odds

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5:16 am EDT

Viagogo ticket prices changing

We found 2 tickets for Barcelona vs Malaga for 130 euros each, we were ready to pay that amount so bought plane tickets while continuing with the ourchase of these game tickets, once i got to the final confirmation of the tickets the prices had gone up by 45 euros each! By that time we had plane tickets booked so went ahead and confirmed. The last time we'll ever use them.

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7:08 pm EDT

Viagogo tickets

Hi
I have bought tickets for beyond the tracks in Birmingham
I paid with my MasterCard on the 02 July for 219.49 for 2 people reference number [protected]
I can not remember my email account I have booked it under and not for the will of trying through various 're sets of passwords I am still no way. In having my tickets
Your on personal web site is not helpful
All I want is my 2 tickets to this event for me and my husband
Probable email are
[protected]@hotmail.com or [protected]@live.co.uk

Can you please help because your web site just hasn't otherwise I will ask MasterCard visa to pull back the money is you are n9t going to give me my tickets

Rachel

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10:30 pm EDT

Viagogo unethical behaviour and overpayment

I googled The Russian ballet company to buy tickets and the first site that came up was Viagogo. I purchased 2 tickets for the ballets show in New Zealand. The premier seats were $135 each. I wanted good seats as they were for my Mums 80th birthday. I then had to pay $34 per ticket handling fee, plus $9 per ticket booking fee. I paid in total $354 . I received an email stating I could print off my tickets 2 weeks late. I did so and discovered I had tickets for $89 stall seating. I contacted the ticket company who said Viagogo are an un licensed sellar of this and any other events. I ended up paying $174 over the ticket price...what a scam. I am so angry and disappointed as it is my Mums 80th present. How are Google letting them advertise on their site...and how are they getting away with this?

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10:39 am EDT
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Viagogo rip off tickets

I recently went to see Miss Saigon at Birmingham Hippodrome (30/08/17)
I bought the tickets via your site and the cost was £88 each, I thought this was a little expensive as I know of people who paid alot less. My bill came in at £241.95
Payment Method: VISA: ************4004
Number of Tickets: 2
Price per Ticket: £88.00

Total Charge: £241.95

I then downloaded the tickets the day before and they were priced at £52.50 each and 2.63 transaction charge.
This is disgraceful I wouldn't mind but there was plenty of tickets left as the row we sat on had 6 seats free.
I have since looked up on line about Viagogo and noticed I am not the only one who has been ripped off in fact there is hundreds of complaints.
I look forward to hearing what you can do to refund me.

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3:31 pm EDT

Viagogo ed sheeran tickets

Hi, I have spent over £400 on tickets for Ed Sheeran in Amsterdam. I use your services often and I am extremely angry and disappointed. I have been informed that Ed Sheeran has announced that any tickets that are sold on any other site other than Twickets will not be valid and will not be let into his concert. I have booked my accomodation for Amsterdam already and now have to cancel all of this and loose even more money. I am not requesting but demanding that I am refunded for the full £489 that I have spent on these invalid tickets.

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9:32 am EDT
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Viagogo unethical behaviour

my partner booked x2 tickets for depeche mode concert 19/11/17 @ barclaycard arena, birmingham...cost £236.39...on receipt of tickets i saw that face value was £65 each (£130 total)...on checking other sites costs ranged from £140 - 180 ALL IN...ie a difference of between £56 - 96 LOWER...on querying my partner why she didnt look at other sites to check prices, she said that your system was very 'bullish' in making her buy there and then...ie 'only 2 tickets left'..etc etc..AND did not specify that extra charges would accrue until paying...Therefore i query what these extra charges are for and request a refund of a proportion of these excessive charges as i deem the whole buying procedure unethical...Anthony J Boyce...[protected]...ps i have phoned all the various tel no.s you give for cust service contact but canot get through to a human being!...order id = [protected]

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Viagogo Customer Reviews Overview

Viagogo is a reputable online ticket marketplace that offers a wide range of tickets for various events, including sports, concerts, theater, and more. The platform has gained popularity over the years due to its user-friendly interface, competitive pricing, and reliable customer service.

One of the most significant advantages of Viagogo is its extensive selection of tickets. The platform offers tickets for events all over the world, making it easy for users to find the tickets they need for their favorite events. Additionally, Viagogo's pricing is competitive, and users can often find tickets at lower prices than other ticket marketplaces.

Another positive aspect of Viagogo is its customer service. The platform has a dedicated customer support team that is available 24/7 to assist users with any issues they may encounter. Users can contact customer support via phone, email, or live chat, and the team is known for being responsive and helpful.

Overall, Viagogo is a reliable and trustworthy ticket marketplace that offers a wide range of tickets at competitive prices. With its user-friendly interface and excellent customer service, it's no wonder that Viagogo has become a go-to platform for ticket buyers around the world.

Viagogo In-depth Review

Website Design and User Experience: The website design of Viagogo is clean and user-friendly, making it easy to navigate and find the tickets you're looking for. The search bar is prominently displayed, allowing you to quickly search for specific events or artists. The layout is intuitive, with clear categories and filters to refine your search. Overall, the user experience is smooth and efficient.

Ticket Availability and Selection: Viagogo offers a wide range of tickets for various events, including concerts, sports games, and theater shows. The selection is extensive, with tickets available for both popular and niche events. Whether you're looking for front-row seats or more affordable options, Viagogo has options to suit every budget and preference.

Pricing and Fees: While the ticket prices on Viagogo can sometimes be higher than face value, the platform provides a convenient marketplace for buying and selling tickets. It's important to note that Viagogo operates as a secondary ticket marketplace, so prices are determined by sellers. However, the website clearly displays the total price, including any fees or taxes, before you make a purchase.

Customer Service and Support: Viagogo offers customer support through various channels, including email and phone. The response time is generally prompt, and the support team is knowledgeable and helpful. They are available to assist with any inquiries or issues you may encounter during the ticket purchasing process.

Trust and Security: Viagogo has implemented measures to ensure trust and security for its users. The website uses secure payment methods, protecting your personal and financial information. Additionally, Viagogo has a secure ticket transfer process, allowing you to safely receive and transfer tickets to others.

Refund and Cancellation Policies: Viagogo's refund and cancellation policies vary depending on the event and the seller. It's important to carefully review the terms and conditions before making a purchase. While some tickets may be eligible for refunds or exchanges, others may have stricter policies. It's advisable to consider purchasing ticket insurance for added protection.

Delivery and Ticket Transfer Process: Viagogo offers various delivery options for tickets, including electronic delivery and physical mail. The delivery method will depend on the event and the seller's preferences. Additionally, Viagogo provides a secure ticket transfer process, allowing you to transfer tickets to others if needed.

Overall Reputation and Customer Feedback: Viagogo has a mixed reputation among customers. While some users have had positive experiences with the platform, others have reported issues with ticket authenticity or customer service. It's important to research and read customer reviews before making a purchase to ensure a positive experience.

Comparison with Competitors: When compared to its competitors, Viagogo offers a wide selection of tickets and a user-friendly website. However, some users have reported better customer service and lower fees on other ticket marketplaces. It's advisable to compare prices and reviews on different platforms before making a final decision.

Conclusion and Recommendation: Overall, Viagogo provides a convenient platform for buying and selling tickets to various events. The website design and user experience are commendable, and the ticket selection is extensive. However, it's important to carefully review the pricing, fees, and refund policies before making a purchase. Additionally, reading customer reviews and comparing with other ticket marketplaces can help ensure a positive experience.

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Contact Viagogo customer service

Phone numbers

+41 843 658 0829 +41 844 503 1909 More phone numbers

Website

www.viagogo.com

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