Viagogo
reviews and complaints

The basic principles of contract law require that for a contract (either written or otherwise) to be valid an offer has to be made (by the supplier) and accepted (by the customer).

I bought these tickets from the Viagogo site in good faith. The price quoted (the offer) was £89.76 per ticket. There was no information to say the price I would pay would be any more than this. Once I confirmed the purchase the price increased to £700. I never accepted an offer to pay £700.

The tickets are a birthday present for my husband. They arrived today in the name of Mr David Bishop. I cannot give these as a present to my husband. I did not agree to purchase tickets in someone else's name.

The face value of each ticket is £18.29. The markup is morally criminal if not legally criminal. I have listed the ticket for re-sale on the viagogo site and purchased different tickets for a fraction of the price in my own name.
The sale price is £538.56.

As the contract is not valid and the tickets are not fit for purpose. How do I request a full refund of the price I paid (£700)?

To whom so ever it concerns just to let you all know our Cold Play Experience was entirely ruined. I have traveled all the way from Dubai to Frankfurt for this experience and thanks to you'll I did not get to enter as they said your ticket is INVALID because it has been sold twice. I was waiting for 2hrs with the crap ticket you'll sent me and they did not allow me to enter. I have been sooo disappointed and disgusted by this experience that I NEVER recommend you'll to anyone and never in my life will ever book with you'll again. Why did you'll do this? Don't you'll know that people have invested time, money an energy to plan this and all gone in vain! I have lost so much of money and this is completely unacceptable.

I want my complete refund anyhow and this has already costed me a fortune to travel from dubai to Frankfurt. I need a response ASAP.

I brought 2 tickets order number [protected] and could not go, so I sold them back to you, I have a email saying Thank you tickets have been sold and I should get my money after the concert, . Then on a the day of the concert at 17.38 7th July you cancel my tickets and then ask me to relist how can I when the concert is already on that day . I am appalled by the way you run this company and I want a full refund from yourselves the full amount I paid when I first brought them, if not I will take if further, I am disabled and cannot afford to lose money that I had saved to surprised someone for a birthday present
Regards
Miss howes

Hi,

A while ago I bought a Tomorrowland ticket that I now unfortunately can not attend. I checked my ticket status on my account and it had that it was an e ticket and I could on sell it conveniently using the viagogo website. Which I then did. After it sold I was instructed to upload the e ticket when I receive it and it will then be passed onto the new owner. Only a couple of days ago I received an email stating that viagogo had made a mistake and that my ticket was being posted to me (which is not ideal as my account has my Australian address and I am currently in Italy) which I then promptly sent an email explaining that I had sold the ticket and could not receive it in the post and was seeking some advice as of what to do from there, after all I thought I had an e ticket which would be as easy as uploading online. A few days later I received what looked like an automatic email informing me to ensure my address is correct, then the same day I got a random Facebook message from a random person informing me that my ticket had been posted, to which I replied I can't receive it as I am on the other side of the world.

I am extremely angry at how this was handled as it was obvious at the last minute you realised you had stuffed up. And the only thing I can see happening now is the poor person who bought the ticket off me won't be able to receive it and I will be out of pocket whilst a ticket sits in Australia unused. Would be great to see you guys fix this up some how. Not for me, more for the poor person who purchased the ticket off me and probably can't go now.

As I said I did email and explain the situation without a response. Hopefully I get one after this.

Regards,

Kahlia

You sent me an email to say my ticket had sold and to post it to you which I did but you hadn't sold it so I now don't have the opportunity to sell it privately, which I could have done on gumtree, and you say my sale is cancelled and I am due no money. This is outrageous and a complete rip off. I am disgusted and want the money for my ticket!

Dear Rachel,

Congratulations, your tickets for Skepta & Rae Sremmurd - Wireless Festival 2017 - Saturday at Finsbury Park (Listing ID: [protected]) have sold.

We expect you to ship your tickets as soon as possible. Failure to ship by 5 July 2017, 22:59 may result in us having to cancel your sale and replace the tickets for the buyer.

If you have already printed your shipping label this is still valid. If you have not printed your shipping label click here to receive instructions on how and where to send your tickets.

Order Information

Order ID: [protected]

Delivery Method: Collect at a viagogo authorised pickup point
Ticket(s): Section General Admission, Row, (1 Ticket(s))
Event: Skepta & Rae Sremmurd - Wireless Festival 2017 - Saturday
Listing Note(s):
Venue: Finsbury Park
Date: 8 July 2017, 12:00

Total Proceeds

Number of Tickets: 1
Price per Ticket: £96.80
Shipping Refund: £0.00
Total Proceeds: £96.80

On Thursday 6th July I purchased 2 tickets to Mary J Blige at "Kew the Music" on my Ipad. I understood the full price to be £185 per ticket. Whilst going through the process of purchasing the tickets, the pop up box which kept counting down throughout the whole time, covered the top 1/3 of the screen and I couldn't see the details I was typing in clearly. I quit and tried again, the same thing happened, but the price of the tickets was still the same. I went through the process again, navigating around the pop-up box, and never seeing the additional charges until the confirmation of purchase page, which stated that another £126.12 had been added to my bill for VAT purposes.

Firstly, this does not make any sense as VAT is at 20%, and should have been included in the cost of the tickets. Secondly, contrary to what Viagogo claim, there was no mention or statement of the additional charges during any time during the filling in of the forms to purchase the tickets. Thirdly, on the initial page, there was no mention of additional charges.

When I have tried to call the company, there is no way to get through as the support number is set up only to get through to an automated service.

I have been very seriously overcharged (to the point of robbery) for these tickets & want my money back - order [protected] - you deliberately set the clock ticking & constantly reminding me that people were waiting for these tickets - you put me under a lot of stress because of your comments (which I now believe to be untruthful) - although you stated throughout the purchase process it did not include booking fees (these only appeared at the last minute) how can you justify a booking fee that is of greater cost than the actual face value of the ticket - booking fee £149.70 - value of ticket £132?

To whom it may concern, I bought a ticket for the World Darts championship through viagogo on 25/07/2016. I then sold this ticket through Viagogo in December 2016, Viagogo agreed to transfer the money to my paypal account but to date that money has not been transferred. I have been in contact with viagogo through a sales rep on several occasions but still remain unpaid.

The transaction ID is as follows, 1479003

To whom this may concern,
I would like to report Viagogo for unclear charges on their website.
I purchased 2 tickets but as I went on to the page it gave me a few minutes to purchase these tickets due to tickets quickly selling out and so had to rush to purchase them.
Once I had put all my details in to the system and pushed purchase it told me that the purchase price was £128 higher than what the tickets were marketed for which by this time the transaction had already been made and I couldn't go back.
After this whole ordeal I went to the page again to see if these extra prices were shown anywhere and they say the price does not include VAT and delivery but then there is no option to actually see how much these charges are so one cant actually see what this price will be until you put your card details in and hit pay.
If I knew these added prices I would NOT have purchased the tickets.
Not only that, but I specifically clicked on the tab requesting the seats be booked together and only found out after I got my confirmation email the booking did not even include seats and these were standing only tickets for an all day event!

I purchased Armin Only tickets and sold the tickets on 09/05/2017. The tickets were purchased via Paypal. On the 29/05/2017 I queried the payment and received a mail saying I need to change my payment details, which I did. I still don't understand how I could purchase the tickets via Paypal but not received the funds via Paypal. On 08/06/2017 I queried the payment again. They advised me that it will now take 30days before I can expect the funds. On 03/07/2017 I queried the payment again - it has now been 30 days since 29/05/2017 and still no payment received. I have not received any further feedback to date. It has now been two months since I've sold the tickets. I will NEVER use Viagogo again. I want my money.

Brought 2 tickets to Chris rock thru viagogo web site only to find out that we couldn't get into the concert because viagogo is a third party and that we just got scammed and we lost our three hundred dollars we paid on line thru our bank acct s we had to save up two mths we are very disturb and broke now with no memorys to have but bad memorys .ticketetek owners nee about this site but dont bother to warn people about this thrid party scammers they no about these people but say nothing to warn people about. This site

On 2nd July 2017 I purchased 2 tickets for Shawn krush at the arena in Sheffield on November 10th 2017 by mistake I meant to review my order and it went off my computer and then I had bought them. My daughter bought hers for £70 for 2plus car parking mine were 198.24. This is disgusting . They were viagogo order number [protected]. I would like a refund please . It is fraudulent selling.

my son (who is only 15) bought 2 tickets for the outrageous cost of £289.00 for this concert. Tickets were supposed to be emailed and did not arrive. I am in contact with trading standards, particularly because of my sons age. Please email me back to arrange a refund as this situation is extremely unfair. My son Andrew Thomson was very confused as to why this happened. Please come back to me.

I sold tickets for the Adele concert (2nd July) via Viagogo. I purchased my tickets from Eventim, and at the last minute I was advised by Eventim that my tickets would be a box office collection. Viagogo advised they cant sell tickets this way so cancelled my sale. They also advised if they cant find replacement tickets for the buyer i would be charged. I managed to track down the buyer (facebook) and she advised she had got replacement tickets through Viagogo (as I offered to meet her and give her mine). Then the event was cancelled. Then yesterday I have been charged £282 by Viagogo with no explanation and I cannot get in touch with them, My sale ID number doesnt register with Customer Services automated system so I cannot speak to anybody. I have emailed and sent messages through facebook with no response.

Hello,
I recently bought three tickets to see Celine Dion with my family on 4th July at AccorHotels Arena in Paris (Order ID 8896809).
I bought the tickets in one purchase, understanding that the three ticket-holders would be sitting together. The confirmation email says the tickets were all seated together - category 3, row 90 (see photo 1).
However, when my family and I - one younger and one elderly - arrived at the venue, we discovered that we were not sitting together.
Two of the seats were in the same block, but not next to each other, and the third was in a completely different part of the stadium (see photo 2). And we were unable to change them.
Naturally I am very disappointed about this. We paid a lot of money (much more than the value of the tickets) and of course we wanted to enjoy the spectacle as a family. We were all sitting alone.
I think it is grossly unfair that you sold me the tickets as three together, AND confirmed in an email that the seats were together, and we only discovered when it was too late that this was not the case.
So I am seeking some form of compensation, ideally for the value of the markup added to the tickets.
I look forward to hearing your response.
Sincerely,
Harvey Wilks

Ordered and paid for tickets for next months event
tickets were dispatched by UPS
they have lost them
saying its not their issue
I have to contact you to raise an investigation and send out replacements
you are not responding to mails or telephone, it cuts me off as its not 72 hours before event!
please can you help as I do not know what to do now
neither company want to help!

Order id : 8509514
Purchase date: 15/12/2016
Item: 2 x tom petty and the heartbreakers tickets - general admission
Price paid - £268.40
Price of tickets (printed on ticket) £148.20 total

I purchased two tickets to see tom petty and the heartbreakers in july 2017 and was charge £268.40 for my tickets. I have now found that the face value of the tickets is £148.20, therefore I have paid nearly double the price for the tickets. this is outrageous and I will to take this matter forward. although I appreciate that there might be a small administration fee for tickets I can not and will not accept that this charge is £120.20.

I would advise viagogo to contact me immediately and refund the difference of £120.20.

If I do not receive contact from viagogo I will look to take this matter further and take it to ombudsman of fair trading.

As I can see from previous complaints I am not the only individual to have been misled and financially stung by viagogo.

I shall await your response.

Regards,

Rebecca

I ordered two u2 tickets as a birthday present for my husband viagogo seller listed it as a box ticket and I was made to believe viagogo was legitimate ticket provider. I was charged €567.75
Order placed
01/07/2017
Order id
[protected]
Total price
€567.75

The face value of the ticket are 70 euros and it says standing unreserved. I can't find the area and I want my refund back. I will also complain this to the consumer protection authority and take actions against viagogo.

Kind regards,
H carey

I bought tickets for Kings of Leon show at Hyde Park and for business reason I'm not going to be able to attend. I'm trying to list back the tickets and I'm receiving an error message on the website - saying that is not possible to list because they can't testify if the tickets are valid or not etc... but I bought from VIAGOGO and you sent the site to download, so why can't I sell my tickets? I'm not going to lose money so I need you to list my tickets to sell for tomorrow concert.

Viagogo
Order ID: [protected]
04/07/2017
Request a full refund

To whom this may concern,
I would like to report Viagogo for unclear charges on their website.
I purchased 2 tickets but as I went on to the page it gave me a few minutes to purchase these tickets due to tickets quickly selling out and so had to rush to purchase them.
Once I had put all my details in to the system and pushed purchase it told me that the purchase price was 80% higher than what the tickets were marketed for which by this time the transaction had already been made and I couldn't go back.
After this whole ordeal I went to the page again to see if these extra prices were shown anywhere and they say the price does not include VAT and delivery but then there is no option to actually see how much these charges are so one cant actually see what this price will be until you put your card details in and hit pay.
If I knew these added prices I would NOT have purchased the tickets