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1.0 717 Reviews

Viagogo Complaints Summary

3 Resolved
704 Unresolved
Our verdict: Engaging with Viagogo at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Viagogo reviews & complaints 717

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I
6:28 am EDT
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Viagogo twickenham rugby 7s tickets

Absolutely outrageous customer service. I bought 2 tickets on viagogo. Tried to resell them and used their "one click listing" service. These were sold and I emailed them asking to redirect the tickets to the new buyer - they agreed to do so.

A week later, they send me a terse email indicating that I had to send them on my own. I followed up and they claimed that they had never promised to redirect them (although I have the communications and their website itself states so). I let it go and sent the tickets (although it was quite a rush).

I then receive an email telling me that the tickets were incorrectly labelled as including a "row", that the buyer had complained and I would neither be getting paid, nor would I get my tickets back and that they reserve the right to charge me for buying new tickets for the buyer. I do not understand how this happened as I used their "one-click relist" service, and the identical tickets should have been relisted.

This is absolutely shocking service.

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5:23 am EDT
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Viagogo internet booking fee

It is impossible to contact Viagogo here in South Africa. I purchased two Justin Bieber tickets online 17 05 2017 and was charged a booking fee of R296 per ticket and a handeling fee of R32 per ticket after I have entered my credit card details and the account was generated. No where was there any transparency of the booking fee or handeling fee amounts before payment were authorized. I can honestly say that I would not have purchased these tickets if I saw those exhorbedant handeling fee per ticket before hand.
I trust that you would be able to assist me and have them re-imbursing me the booking and handeling fee per ticket.
Sincerely Charmaine Knott

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R
3:58 am EDT

Viagogo unable to contact

Unable to contact via telephone or email, have purchased Golden Circle tickets for Depeche Mode 3rd June for a small fortune. People have received their tickets yet my order hasn't yet been dispatched and I want to contact Viagogo to discuss why my tickets have not been sent. The phone line works but they will only put you through if it is 72hrs before the event - that's no good to me, I'll be in London by then. The automated voice also claims you can contact them via email on their website, this is not true - I sent an email and the reply stated they would only process the email if it contained an attachment that they have requested...

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J
12:22 am EDT

Viagogo depeche mode tickets

I purchased 4 tickets on febuary 26 2017 for depeche mode on june 3rd 2017 in london ilive in san francisco and will be leaving in two weeks!

I need the tickets before I fly on may 26th! There is no way of contacting anyone at viagogo... Very unprofessional. Please give me some kind of confirmation that I will receive these tickets before I leave the united states

John scholz
6746 taffy court
Pleasanton, california
94588

[protected]

[protected]@pacbell.net

Depeche mode
4 tickets
Saturday, 03 june 2017 19:30
London stadium, london, united kingdom
Section: general admission
Order placed
26/02/2017
Order id
9407978
Total price
£450.40

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Nick Chapman
, US
Jun 04, 2017 11:39 pm EDT

Did you get in. I bought 2 Tickets, they were delivered by email with one days notice - sellers name on the ticket despite this being an ID Venue where you had to have the purchasers ID and exchange e-tickets at the on site Box Office.. Had to buy two tickets to get in (which were half the price I paid Viagogo..) but couldn't get any proof of denied entry - Viagogo website and hone useless.. It should be the law that re-sellers have a representative on site in case of difficulties.. Other more reputable ones do..

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D
3:37 pm EDT

Viagogo booking fees

Hi, I'm Rachael Clark, and I have just booked tickets for Blink 182 at Manchester Arena, at 66 pounds each, only to find the booking fees at almost 23 pounds each!

This is appalling as the tickets are already bought at resale value. I understand that your business needs to make some money, however to add nearly £100 to the cost of 4 tickets is ridiculous and unfair.

We are genuine music fans who want to go and watch our favourite musicians live, yet we never get a look in when tickets are on general sale. Again I understand your company needs to make money but £23 for the whole purchase as a fee would be more appropriate and fair.

When booking the tickets those fees were not clearly visible to us, had we known we may not have continued with the purchase.

I would appreciate a partial refund to be given to us as we were unaware of the extent of the booking fees, which should of been made known to us in advance.

I expect to hear back from you soon.

Thank You

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V
8:45 am EDT

Viagogo take that ticket provision

Tickets were booked in October 2016 for the event on Friday 19th May 2017. We have waited patiently for delivery of the tickets.Today, 3 days prior to the event my mother received an email saying that the transaction had been cancelled as tickets could not be delivered. The refund will not arrive in time for us to make another purchase. The order on the website under her account still says the order is confirmed still.

If tickets cannot be delivered, even though we have paid for delivery, there is no reason why we couldn't collect at the venue or change to an email ticket.

P~lease respond asap

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A
1:43 pm EDT

Viagogo juventus vs crotone ticket

A month ago I booked a ticket on viagogo. Its a football game on 21th may at torino, italy. The order id is [protected].
But since now I haven't received it (15th may) and I can't find any delivery information in my accountant on viagogo.com. And on 20th may I will leave germany to italy. There isn't any customer service. The ticket costs me 148 euro. I don't know what I should do now.

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B
11:47 am EDT

Viagogo football tickets

To whom it may concern,

I am trying to find a way to contact viagogo either by phone or by email however there is no way I can contact viagogo which is really concerning me.

I have made a purchase of Eur 417 and I am worried that I might have been defrauded. Please provide me with the correct contact in order to solve the situation ASAP.

Order Placed
01/04/2017
Order ID
[protected]
Total Price
€417.13

Regards,

Jonathan Borg
00356 [protected]

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6:58 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Viagogo ticket purchase

I have writen to both - Viagogo and the Forestry Commission about Order no ID 8821833

We have attended many concerts at Delamere and loved them - we were very excited about the Elbow concert when it was announced. I was working on the morning of the 19th Jan 17 when the tickets sale was launched (at 9am) so my husband logged to buy tickets on via the 'forest live' newsletter link, that I sent him. He then contacted me, excited, to say 'I got the last 4 tickets'! There was a counting down indicator of the tickets going fast.

We feel totally mislead - somehow we were redirected to Viagogo and purchased 4 tickets. We have just received the tickets and the
face value printed on them is £41.50 each. They actually cost us £104.37 each.

This is a DISGUSTING, misleading, rip off - The Forestry Commission and Elbow must make very little on these tickets and Viagogo make over £60 per ticket.

We are very disappointed as this should have been a special, wonderful night which is what I'm sure Elbow and the Forestry Commission had in mind. We will not be buying tickets again in the future.

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6:38 am EDT

Viagogo missing tickets

Again I have still had no response from Viagogo. I'm not even certain these complaints are looked into ! Tickets still missing not happy ! Delivery company say they have delivered and they have not and viagogo are not responding at all. This company are a disgrace. Don't understand why duplicate tickets can't be provided. I have requested either duplicate or a refund. Nothing happening !

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2:09 pm EDT
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Viagogo take that concert

Not happy " Take That " tickets arrived today for concert on Wednesday 14th June in the liberty stadium in Swansea. Upon opening the tickets which I thought I was buying off a reputable company I discovered I have paid well over the face value of the tickets and the name on my tickets is a Mr. Ken Bobbins I dont know if that is just a made up name but very annoyed that whoever it is are able to take peoples hard earned cash. I will not be using your site again!

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11:34 am EDT
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Viagogo resell products - roland garros

Hi,

My girlfriend has asked my to resell her purchased Roland Garros tickets through your service platform. As part of the review procedure I’m being asked to provide evidence of purchase. Already 3 times I have uploaded the order confirmation received from you by email. Till now I’m still being blocked to resell my tickets.

The question about incorrect seat number etc are mistakes. Since I have purchased and reselling the tickets via Viagogo you are the only party with all the evidence / proof. I will not receive my tickets earlier then 3 days before the events.

Below and attached you will the applicable information. Please handle this request by approving the release to resell.

Order ID: 8934996

3 * Outside Courts - Roland-Garros 2017
Sunday, May 28 2017 10:00

Listing ID: [protected]

Thanks,

Willem Navest
[protected]

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A
10:55 am EDT

Viagogo sending ticket information

i purchased a slam dunk ticket, however, i am not able to attend, i need to ship my ticket or upload it, yet i have not received an email with a link to upload, i then went on the website to try shipping it to the person who bought the ticket and it is not possible for me to give it to them. i need to change my selling method before the 20th of May or i will get charged for something that i am unable to do anything about.

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10:50 am EDT

Viagogo tickets not received due to unreadable address

I have purchased Bruno Mars concert tickets for May 12 (in 2 days). My order id is 8758774.

I hadn't received the tickets 5 days before the concert, so I enquired and thanks to the tracking from the Swiss Post office, it shows that they tried to deliver the ticket but it was returned to the sender. The official message from the post office says that 'the recipient wasn't found at the address'. Since I provided my company address, I know that there is a reception 8h a day, so something isn't right. I called the post office and they confirmed verbally that the address wasn't readable due to bad handwriting. All this sending and return has happened few months ago. Yet I haven't received any email or phone call from Viagogo to let me know that there was a problem delivering the tickets.

I contact Viagogo last Monday, and since they don't have any phone number to reach, I could only submit an online request. It took 48h to response to my request (the concert was then 3 days later). They request a written proof from the post office showing it was because of the unreadable address that they couldn't deliver.
Soooooo I call back the post office who kindly provides a picture of the address that is unreadable, unfortunately the official reason reads 'couldn't find recipient at the address'. This is all they could do for me. The post office tells me that Viagogo needs to call them directly at this point so they can confirm to them that its due to the unreadable address.
I inform Viagogo of all this information. Their reply is 'we need a written proof from the Post office that this is due to the unreadable address they couldn't deliver'. We are 48h away from the concert, and these tickets cost a lot of money.
Viagogo has the tickets as they were returned to them. Yet, they refused to tell me when I can get them. I suspect that they have already re-sold them, and they are just trying to save time by asking for an impossible paper 2 days before the concert.
The issue is between Viagogo and the post office and I am the one running around between the two. This is just ridiculous.
I will not let this go.
Virginie

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6:31 am EDT

Viagogo tomorrowland tickets

We purchased 6 Ticket's from Viagogo, We received the confirmation for the same as well, Now we just want to make some amendments on the same tickets.

We want to make these changes on urgent basis for visa processing, We tried calling on their number +[protected] but they only provide support to those client's if they have event is in next 72 hours.

We even sent an email as well on their email ID [protected]@orders.viagogo.com but their was a mailer daemon for the same. There is no way we can connect to them, We are looking forward for some help in regard to the same query asap.

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7:30 am EDT

Viagogo payment for tickets!! weeks after still not paid

I advertised and sold and completed of 2 sets of tickets with Viagogo on the 26th march 2017. It is not the 8th May and I am still chasing payment of the said tickets from them. I have even go as far as checking tickets received and event attended ok and confirmed Viagogo have been paid for the tickets. I am nearly £1000 out of pocket. What can I do. there customer service is uncontactable and when i use automated system get told that my reference number can not be felt with via this system.

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6:11 am EDT
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Viagogo hidden taxes

On 11 of january I payed like bellow:

Price/ticket €300.00 (so to understand that 300 euro is the price that accepted for the ticket – tribuna tevere but another seats)
Number of tickets x 4
Subtotal €1, 200.00

Booking fee €343.98 (this is the only booking fee that I accept)
Vat €68.79
Secure ticket delivery €18.95
Total price €1, 631.72

And I received a ticket for 119, 6 euro, means 119.6 eur x 4 tickets = 478.4 euro when I asked about my tickets, I received this halucinant answer:

“the full price including fees is clearly advertised before you confirm the purchase. // nooo, noo, no the full price was not clearly advertised before I confirm the purchase, I accepted and I confirm the ticket for 300 euro, not 119.6 euro, you have hidden fees and it’s total illegal, shame on you.
Viagogo charges a service fee on top of each ticket price. This fee is clearly displayed in the check-out process and covers the cost of maintaining the viagogo platform, providing customer service and sending tickets.
The delivery fee which you have been charged is a standard handling fee for all orders. This fee covers the support of the delivery process and is non-refundable.”

I dont care if you are a platform, a robot or a space men, I dont give a s*it, I care about my money, and viagogo, I book the tickets from this website and legal was to show me cleary from the beggining that I will pay 300 euro/ticket and I will receive a 119 euro/ticket.
This means clearly displayed from the beggining.
Not even on my email I didnt received the confirmation for 119 euro/ticket.

I"m trying to fix my problem since 1 week ago, and they are acting like they dont understand...

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4:14 am EDT

Viagogo loss of tickets

I have sent you many emails concerning my tickets for Take That on the 18th of May.UPS are saying they have delivered them. No one was here at the time or date of so called delivery they have sent me details of the delivery and copy of signiture which is most definitely not mine ! UPS say it is up to you to investigate this matter and all you have done is tracked it and come back with the same information ridiculous! I have told UPS the driver that day should be investigated as to me it is plainly obviously he/she is lying I do believe it is a female driver as I know a female driver normally does our area. As I have asked many times why can you not send me duplicate tickets as you well know I have paid for and have proof of purchase. This may not be a serious matter to yourselves but to pay £355.09 for tickets is a lot of money. I am so disappointed in you and UPS for having such lack of interest in dealing with this issue.
Trish

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Update by Zabu
May 09, 2017 5:54 pm EDT

I have purchased Take That tickets for the 18th May at Manchester Arena. These tickets cost £355.09. They were supposedly delivered on the 13th April at 11.47a.m the delivery company UPS say I answered the door told them my surname and signed for them this is impossible as I or no one else was at home at that time we were out at work which I can prove. UPS have sent me a copy of the signature which is most certainly not mine. I have asked for duplicate tickets or a refund but my emails are being ignored. It seems to me that the driver is to blame but UPS are saying Viagogo should be investigating the issue but nothing is happening.

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M
3:27 am EDT

Viagogo Nasty service! Worst support!

I had the worst time with Viagogo, they are real scammers and all they want is money and they don't care about anything else! I have purchased three tickets from them for an event and never received them because our tickets were sent to the wrong address. That was beyond terrible!
I contacted Viagogo many times and I already told them how pathetic they were. I told them everything what was on my mind.
When I contacted them for the first time they said that they were not able to send me tickets again, only for some extra maybe, and when I refused they said sorry no refunds! That was it! That moment I lost my temper.
Avoid like a plague!

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2:02 pm EDT
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Viagogo online ticket purchase - misleading price

I purchased 2 tickets for. A music event in London (The Coronas @ The Garage on 26th May 2017) the advertised price was a little over £35 each. The site (mobile, iPhone) did not explicitly state the full price or purchase including charges until after payment was taken. My total payement was £104.17. I was expecting a little over £70.

I feel this was deliberately misleading, and largely preditatory on their behalf.

I immeadiatly complained and requested a refund as this was an unexpected amount to pay but the have refused.

I feel this is unwarranted in particular as there is still sufficient time to sell those tickets to another consumer and that demand is high considering the band is due to release an album prior to this event.

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Viagogo Customer Reviews Overview

Viagogo is a reputable online ticket marketplace that offers a wide range of tickets for various events, including sports, concerts, theater, and more. The platform has gained popularity over the years due to its user-friendly interface, competitive pricing, and reliable customer service.

One of the most significant advantages of Viagogo is its extensive selection of tickets. The platform offers tickets for events all over the world, making it easy for users to find the tickets they need for their favorite events. Additionally, Viagogo's pricing is competitive, and users can often find tickets at lower prices than other ticket marketplaces.

Another positive aspect of Viagogo is its customer service. The platform has a dedicated customer support team that is available 24/7 to assist users with any issues they may encounter. Users can contact customer support via phone, email, or live chat, and the team is known for being responsive and helpful.

Overall, Viagogo is a reliable and trustworthy ticket marketplace that offers a wide range of tickets at competitive prices. With its user-friendly interface and excellent customer service, it's no wonder that Viagogo has become a go-to platform for ticket buyers around the world.

Viagogo In-depth Review

Website Design and User Experience: The website design of Viagogo is clean and user-friendly, making it easy to navigate and find the tickets you're looking for. The search bar is prominently displayed, allowing you to quickly search for specific events or artists. The layout is intuitive, with clear categories and filters to refine your search. Overall, the user experience is smooth and efficient.

Ticket Availability and Selection: Viagogo offers a wide range of tickets for various events, including concerts, sports games, and theater shows. The selection is extensive, with tickets available for both popular and niche events. Whether you're looking for front-row seats or more affordable options, Viagogo has options to suit every budget and preference.

Pricing and Fees: While the ticket prices on Viagogo can sometimes be higher than face value, the platform provides a convenient marketplace for buying and selling tickets. It's important to note that Viagogo operates as a secondary ticket marketplace, so prices are determined by sellers. However, the website clearly displays the total price, including any fees or taxes, before you make a purchase.

Customer Service and Support: Viagogo offers customer support through various channels, including email and phone. The response time is generally prompt, and the support team is knowledgeable and helpful. They are available to assist with any inquiries or issues you may encounter during the ticket purchasing process.

Trust and Security: Viagogo has implemented measures to ensure trust and security for its users. The website uses secure payment methods, protecting your personal and financial information. Additionally, Viagogo has a secure ticket transfer process, allowing you to safely receive and transfer tickets to others.

Refund and Cancellation Policies: Viagogo's refund and cancellation policies vary depending on the event and the seller. It's important to carefully review the terms and conditions before making a purchase. While some tickets may be eligible for refunds or exchanges, others may have stricter policies. It's advisable to consider purchasing ticket insurance for added protection.

Delivery and Ticket Transfer Process: Viagogo offers various delivery options for tickets, including electronic delivery and physical mail. The delivery method will depend on the event and the seller's preferences. Additionally, Viagogo provides a secure ticket transfer process, allowing you to transfer tickets to others if needed.

Overall Reputation and Customer Feedback: Viagogo has a mixed reputation among customers. While some users have had positive experiences with the platform, others have reported issues with ticket authenticity or customer service. It's important to research and read customer reviews before making a purchase to ensure a positive experience.

Comparison with Competitors: When compared to its competitors, Viagogo offers a wide selection of tickets and a user-friendly website. However, some users have reported better customer service and lower fees on other ticket marketplaces. It's advisable to compare prices and reviews on different platforms before making a final decision.

Conclusion and Recommendation: Overall, Viagogo provides a convenient platform for buying and selling tickets to various events. The website design and user experience are commendable, and the ticket selection is extensive. However, it's important to carefully review the pricing, fees, and refund policies before making a purchase. Additionally, reading customer reviews and comparing with other ticket marketplaces can help ensure a positive experience.

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Contact Viagogo customer service

Phone numbers

+41 843 658 0829 +41 844 503 1909 More phone numbers

Website

www.viagogo.com

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