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Viagogopayment for tickets!! weeks after still not paid

I advertised and sold and completed of 2 sets of tickets with Viagogo on the 26th march 2017. It is not the 8th May and I am still chasing payment of the said tickets from them. I have even go as far as checking tickets received and event attended ok and confirmed Viagogo have been paid for the tickets. I am nearly £1000 out of pocket. What can I do. there customer service is uncontactable and when i use automated system get told that my reference number can not be felt with via this system.

Sh
May 08, 2017

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