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1.0 717 Reviews

Viagogo Complaints Summary

3 Resolved
704 Unresolved
Our verdict: Engaging with Viagogo at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Viagogo reviews & complaints 717

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Newest Viagogo reviews & complaints

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P
6:53 pm EDT

Viagogo chris rock tickets

Brought 2 tickets to Chris rock thru viagogo web site only to find out that we couldn't get into the concert because viagogo is a third party and that we just got scammed and we lost our three hundred dollars we paid on line thru our bank acct s we had to save up two mths we are very disturb and broke now with no memorys to have but bad memorys .ticketetek owners nee about this site but dont bother to warn people about this thrid party scammers they no about these people but say nothing to warn people about. This site

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3:35 pm EDT

Viagogo concert tickets viagogo

On 2nd July 2017 I purchased 2 tickets for Shawn krush at the arena in Sheffield on November 10th 2017 by mistake I meant to review my order and it went off my computer and then I had bought them. My daughter bought hers for £70 for 2plus car parking mine were 198.24. This is disgusting . They were viagogo order number [protected]. I would like a refund please . It is fraudulent selling.

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1:37 pm EDT

Viagogo take that tickets - 02 - 10th june

my son (who is only 15) bought 2 tickets for the outrageous cost of £289.00 for this concert. Tickets were supposed to be emailed and did not arrive. I am in contact with trading standards, particularly because of my sons age. Please email me back to arrange a refund as this situation is extremely unfair. My son Andrew Thomson was very confused as to why this happened. Please come back to me.

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7:24 am EDT

Viagogo selling tickets

I sold tickets for the Adele concert (2nd July) via Viagogo. I purchased my tickets from Eventim, and at the last minute I was advised by Eventim that my tickets would be a box office collection. Viagogo advised they cant sell tickets this way so cancelled my sale. They also advised if they cant find replacement tickets for the buyer i would be charged. I managed to track down the buyer (facebook) and she advised she had got replacement tickets through Viagogo (as I offered to meet her and give her mine). Then the event was cancelled. Then yesterday I have been charged £282 by Viagogo with no explanation and I cannot get in touch with them, My sale ID number doesnt register with Customer Services automated system so I cannot speak to anybody. I have emailed and sent messages through facebook with no response.

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5:34 am EDT

Viagogo tickets sold with improper information

Hello,
I recently bought three tickets to see Celine Dion with my family on 4th July at AccorHotels Arena in Paris (Order ID 8896809).
I bought the tickets in one purchase, understanding that the three ticket-holders would be sitting together. The confirmation email says the tickets were all seated together - category 3, row 90 (see photo 1).
However, when my family and I - one younger and one elderly - arrived at the venue, we discovered that we were not sitting together.
Two of the seats were in the same block, but not next to each other, and the third was in a completely different part of the stadium (see photo 2). And we were unable to change them.
Naturally I am very disappointed about this. We paid a lot of money (much more than the value of the tickets) and of course we wanted to enjoy the spectacle as a family. We were all sitting alone.
I think it is grossly unfair that you sold me the tickets as three together, AND confirmed in an email that the seats were together, and we only discovered when it was too late that this was not the case.
So I am seeking some form of compensation, ideally for the value of the markup added to the tickets.
I look forward to hearing your response.
Sincerely,
Harvey Wilks

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5:02 am EDT
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Viagogo tickets for athletic world championships london

Ordered and paid for tickets for next months event
tickets were dispatched by UPS
they have lost them
saying its not their issue
I have to contact you to raise an investigation and send out replacements
you are not responding to mails or telephone, it cuts me off as its not 72 hours before event!
please can you help as I do not know what to do now
neither company want to help!

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4:11 am EDT

Viagogo ticket prices

Order id : 8509514
Purchase date: 15/12/2016
Item: 2 x tom petty and the heartbreakers tickets - general admission
Price paid - £268.40
Price of tickets (printed on ticket) £148.20 total

I purchased two tickets to see tom petty and the heartbreakers in july 2017 and was charge £268.40 for my tickets. I have now found that the face value of the tickets is £148.20, therefore I have paid nearly double the price for the tickets. this is outrageous and I will to take this matter forward. although I appreciate that there might be a small administration fee for tickets I can not and will not accept that this charge is £120.20.

I would advise viagogo to contact me immediately and refund the difference of £120.20.

If I do not receive contact from viagogo I will look to take this matter further and take it to ombudsman of fair trading.

As I can see from previous complaints I am not the only individual to have been misled and financially stung by viagogo.

I shall await your response.

Regards,

Rebecca

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4:14 am EDT

Viagogo not what I ordered

I ordered two u2 tickets as a birthday present for my husband viagogo seller listed it as a box ticket and I was made to believe viagogo was legitimate ticket provider. I was charged €567.75
Order placed
01/07/2017
Order id
[protected]
Total price
€567.75

The face value of the ticket are 70 euros and it says standing unreserved. I can't find the area and I want my refund back. I will also complain this to the consumer protection authority and take actions against viagogo.

Kind regards,
H carey

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3:53 am EDT

Viagogo tickets for kings of leon

I bought tickets for Kings of Leon show at Hyde Park and for business reason I'm not going to be able to attend. I'm trying to list back the tickets and I'm receiving an error message on the website - saying that is not possible to list because they can't testify if the tickets are valid or not etc... but I bought from VIAGOGO and you sent the site to download, so why can't I sell my tickets? I'm not going to lose money so I need you to list my tickets to sell for tomorrow concert.

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9:36 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Viagogo unclear charges

Viagogo
Order ID: [protected]
04/07/2017
Request a full refund

To whom this may concern,
I would like to report Viagogo for unclear charges on their website.
I purchased 2 tickets but as I went on to the page it gave me a few minutes to purchase these tickets due to tickets quickly selling out and so had to rush to purchase them.
Once I had put all my details in to the system and pushed purchase it told me that the purchase price was 80% higher than what the tickets were marketed for which by this time the transaction had already been made and I couldn't go back.
After this whole ordeal I went to the page again to see if these extra prices were shown anywhere and they say the price does not include VAT and delivery but then there is no option to actually see how much these charges are so one cant actually see what this price will be until you put your card details in and hit pay.
If I knew these added prices I would NOT have purchased the tickets

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7:10 am EDT
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Viagogo charged for ticket sale cancellation by them

viagogo have charged my account £61.60 without permission after the buyer backed out of purchasing my ticket.
how they can charge me when it was not my fault is beyond me.
I cannot get through to anybody on the phone to resolve.
I have emailed the CEO eric baker but I bet nothing gets done.
this is a completely fraudlent company and something needs to be done.

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6:53 am EDT
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Viagogo tom jones concert

Order ID [protected]

I have just received my tickets & notice that face value is £35.00 each I was charged an extra £45 each ticket for your services which I feel is an absolute rip off and will NEVER Fall for your scam again.

You should be utterly ashamed of yourselves & I will make sure everyone on my social media sites knows about it!.

Disgusted Costumer.
Jackie Roberts

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L
4:45 pm EDT

Viagogo purchase id 8920867, sales id 8920867

Louise Smith
297 Burgess Road
Southampton
So163ba
3 July 2017
Louise.[protected]@me.com

To whom it may concern,
On the 24th Jan 2017 I bought the tickets above for £603.02, I decided to re sell these tickets the next day as I realised I had been a bit foolish for buying them (sales id above).
I re sold them and asked viagogo to redirect the tickets to my buyer.
This week the deadline passed for the tickets and even though I was sent an email a month before saying to disregard any emails relating to this sale I started to get anxious they hadn't been sent. So I wrote an email on 1st July to verify I didn't need to worry and got no response.
Well today (3/7/2017) I received an email saying that viagogo had cancelled my sale and I was to be charged £40. As you can imagine I was quite annoyed by this as an email (saved in my inbox) clearly stated I needed to do nothing with this sale, secondly I was never due to receive these tickets as they were redirected.
I then tried to call but it seems impossible to be able to speak to a human as I wasn't allowed to go through to the customer services because it wasn't less than 72 hours before the event. I then sent an email asking why the sale had been cancelled and what happens with my original purchase as I haven't got these tickets.
I checked my account and saw that the delivery address of my purchased tickets were still due to be delivered to my buyer. I changed the delivery address to my own as I was worried that if they did suddenly get dispatched I would then end up with no tickets and no sale but my buyer would get my tickets for nothing.
Ten minutes after doing this I got an email saying my tickets are going to be delivered tomorrow!? Now I have two tickets coming tomorrow that I can't even use as I have other plans because I assumed this was sorted months ago.
I'm really angry, now I have little time to re sell these tickets and got charged £40 for a situation out of my control! I feel as though I have been ripped off basically.
Why cancel my sale if an hour later viagogo can dispatch the tickets? It makes no sense to me? The tickets must have been ready to dispatch before this evening as I find it highly convienient that these tickets were dispatched an hour after my sale was cancelled and less than 10 minutes after I changed the delivery address to my own.
So viagogo got £603.02 off of me, over £500 from my buyer and held on to it from January until present. Then thry charged me £40 for passing the deadline date and I assume charged my seller £40 for passing the deadline date. Viagogo cancelled my buyers purchase and I imagine still have their money too! I am absolutely disgusted with the customer service I have received and I am disgusted that I would get charged for a situation out of my control! I now have spent £643.02 on tickets to see a band that have a face value of about £159. I also feel very sorry for my poor buyer who is over £500 out of pocket and no tickets to show for it. I will never use this company again.

Yours Faithfully,
Mrs Louise Smith.

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2:42 pm EDT

Viagogo none payment for tickets

I sent my tickets for coldplay walsaw via viagogo they were received by the buyer it is now well over the 10 working days post the show i still have not been paid. I have emailed numerous times but still have not been paid. Lorraine lentell [protected]@hotmail.com please help any way u can. If u require further info please let me know many thanks

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10:07 am EDT

Viagogo Lollapalooza Tickets sale and purchase issue

Viagogo is extremely irresponsible and ignorant of customers. I am trying to sell tickets that I purchased wrongly (from viagogo, again, bacause the listing was misleading) as the ticket did not apply for me. Now they are not communicating properly and warning me of charges on my credit card because they can't map my purchase to my sale!

Ridiculous company with no regard for the customers

Naveen

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5:04 am EDT
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Viagogo rugby tickets paid for but not delivered in a timely manner

Ordered Rugby tickets to All blacks Vs South Africa match in NZ viagogo.com.au Order ID [protected]. Received an email confirming the tickets will be delivered 3 days before the event which is months away i.e. 17 September 2017. After our transaction went through on Credit card read reviews and horror stories of Via go go providing last minute refunds rather than tickets and also venues turning people with via go go tickets away. I would like a refund so we can purchase tickets to this match from a more reputable source. Bank has asked us to contact via go go directly to try and resolve this matter but they do not list an email other than [protected]@viagogo.com or [protected]@iagogo.com when called [protected] they would not speak to me until the event is less than 72 hours away. Very dissatisfied. I feel I have been scammed.

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2:16 am EDT

Viagogo selling tickets

I have tried to sell tickets on your site which say they have sold and I need to confirm sale I have repeatedly confirmed it and it just goes in a loop and says the same thing, it won't let me add the sticker and is now saying the time has expired and I could be liable for charges, I have the sticker and supporting email but nobody to give it to, the phone line just says I need to do it online when I put my code in and hangs up so what am I supposed to do?

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1:52 pm EDT

Viagogo access to tickets

I was wondering if you could help me please. I can been trying for the past few weeks to contact Viagogo with no joy. I then contacted a site called customer care.org who have also tried to contact viagogo with no joy.

I have paid for 2 Jamiroquai tickets for the 24th of June. These were available in my account at darren.[protected]@chef.net.
I found out that the concert had been cancelled and moved to the 6th of December.

I looked at this was upset as I really wanted to see him at the weekend and not midweek. So I thought I would try and resell the tickets. I tried to log into my account but could not so I sent Viagogo an email. In return I was told the account was not accessible and had been closed due to some security reasons of which was not explained.

I attempted again to access my account but no joy. I sent the same email again and received the same response.

I then searched throughout google for a customer service line which is not readily available on the Viagogo site. I must have tried around 8 different numbers which all resulted in the same way. To an automated system asking for my order number and whether the concert was in the next 72 hours. I tried many times and was given the website details for the help section. I could not speak to anyone regarding my quiry and there were no answers that were helpful online.

I tried to send emails but they all bounced back, I tried customer care .org and they passed on your email address.

The main reason in contacting you is I have spent £206 on Jmiroquai tickets of which I cannot get access to to go to the concert or to resell!

Is there anyone that can help me with this please as the money has simply gone down the drain. I am more than happy to receive emails or I can also be contacted via phone on [protected].

All I would like is access to my account so I can get access to my tickets. Alternatively if they can be posted to me as an option, I am also happy with that.

Thank you for reading my email and I hope I can be passed onto the right person to resolve this.

Many thanks
Darren Langdon

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5:25 am EDT
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Viagogo ticket scalping with profit more than 10% of ticket face value

I bought tickets x2 at Viagogo website for the Pacquiao vs Horn boxing match held at Suncorp Stadium in Brisbane, Australia for July2, 2017. We found out that the venue, Suncorp Stadium does not honour tickets bought from re-selling website like viagogo and it is an offence to the Australian Ticket Scalping Law to buy and re-sell ticket specifically if the profit of the re-sold ticket is more than 10% of the face value of the individual ticket. The provisions within the Major Sports Facilities Act (2001) are designed to allow genuine fans a fair and equitable opportunity to purchase tickets to events at Stadiums Queensland venues. Ticket scalping laws took effect for events at Stadiums Queensland venues on 8 December 2006. The Act contains new penalties for reselling and purchasing tickets to events
at Stadiums Queensland facilities at a price greater than 10% above the
original ticket price.Sellers of scalped tickets face a maximum fine of 20 penalty units or $1, 500.Buyers of scalped tickets face a maximum fine of 5 penalty units or $375. With this law, we were advised to purchase another ticket x2 to use and not use the tickets bought from viagogo. We want a REFUND of our money from viagogo with Purchase ID:[protected]. We have reported this to ACORN and notified the Brisbane Police regarding this matter. We paid A$545.45 for both tickets and the face value of the ticket is only A$99 each. We hope that you can help us resolve this matter and get our refund from Viagogo.

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5:14 pm EDT

Viagogo purchased tickets from viagogo

I purchased tickets for MRS Brown's boys in February 2017. I payed on my mum's card a total of 137.00 for them at the 02 Arena London. I haven't received them yet in the post and am still waiting. I am livid and disgusted over this, all that money wasted. I want my money back, viagogo isn't very good and I will spread the word. Viagogo in my eyes is taking money from people and getting away with it. I will fight to get my mum's money back. My mum paid for these tickets for us as a treat to see MRS Brown's Boys at the 02 Arena in London and now this has happened, what a let down. It us absolutely appalling and disgusting. Viagogo should be ashamed of them selves.

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Viagogo Customer Reviews Overview

Viagogo is a reputable online ticket marketplace that offers a wide range of tickets for various events, including sports, concerts, theater, and more. The platform has gained popularity over the years due to its user-friendly interface, competitive pricing, and reliable customer service.

One of the most significant advantages of Viagogo is its extensive selection of tickets. The platform offers tickets for events all over the world, making it easy for users to find the tickets they need for their favorite events. Additionally, Viagogo's pricing is competitive, and users can often find tickets at lower prices than other ticket marketplaces.

Another positive aspect of Viagogo is its customer service. The platform has a dedicated customer support team that is available 24/7 to assist users with any issues they may encounter. Users can contact customer support via phone, email, or live chat, and the team is known for being responsive and helpful.

Overall, Viagogo is a reliable and trustworthy ticket marketplace that offers a wide range of tickets at competitive prices. With its user-friendly interface and excellent customer service, it's no wonder that Viagogo has become a go-to platform for ticket buyers around the world.

Viagogo In-depth Review

Website Design and User Experience: The website design of Viagogo is clean and user-friendly, making it easy to navigate and find the tickets you're looking for. The search bar is prominently displayed, allowing you to quickly search for specific events or artists. The layout is intuitive, with clear categories and filters to refine your search. Overall, the user experience is smooth and efficient.

Ticket Availability and Selection: Viagogo offers a wide range of tickets for various events, including concerts, sports games, and theater shows. The selection is extensive, with tickets available for both popular and niche events. Whether you're looking for front-row seats or more affordable options, Viagogo has options to suit every budget and preference.

Pricing and Fees: While the ticket prices on Viagogo can sometimes be higher than face value, the platform provides a convenient marketplace for buying and selling tickets. It's important to note that Viagogo operates as a secondary ticket marketplace, so prices are determined by sellers. However, the website clearly displays the total price, including any fees or taxes, before you make a purchase.

Customer Service and Support: Viagogo offers customer support through various channels, including email and phone. The response time is generally prompt, and the support team is knowledgeable and helpful. They are available to assist with any inquiries or issues you may encounter during the ticket purchasing process.

Trust and Security: Viagogo has implemented measures to ensure trust and security for its users. The website uses secure payment methods, protecting your personal and financial information. Additionally, Viagogo has a secure ticket transfer process, allowing you to safely receive and transfer tickets to others.

Refund and Cancellation Policies: Viagogo's refund and cancellation policies vary depending on the event and the seller. It's important to carefully review the terms and conditions before making a purchase. While some tickets may be eligible for refunds or exchanges, others may have stricter policies. It's advisable to consider purchasing ticket insurance for added protection.

Delivery and Ticket Transfer Process: Viagogo offers various delivery options for tickets, including electronic delivery and physical mail. The delivery method will depend on the event and the seller's preferences. Additionally, Viagogo provides a secure ticket transfer process, allowing you to transfer tickets to others if needed.

Overall Reputation and Customer Feedback: Viagogo has a mixed reputation among customers. While some users have had positive experiences with the platform, others have reported issues with ticket authenticity or customer service. It's important to research and read customer reviews before making a purchase to ensure a positive experience.

Comparison with Competitors: When compared to its competitors, Viagogo offers a wide selection of tickets and a user-friendly website. However, some users have reported better customer service and lower fees on other ticket marketplaces. It's advisable to compare prices and reviews on different platforms before making a final decision.

Conclusion and Recommendation: Overall, Viagogo provides a convenient platform for buying and selling tickets to various events. The website design and user experience are commendable, and the ticket selection is extensive. However, it's important to carefully review the pricing, fees, and refund policies before making a purchase. Additionally, reading customer reviews and comparing with other ticket marketplaces can help ensure a positive experience.

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Contact Viagogo customer service

Phone numbers

+41 843 658 0829 +41 844 503 1909 More phone numbers

Website

www.viagogo.com

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