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1.0 717 Reviews

Viagogo Complaints Summary

3 Resolved
704 Unresolved
Our verdict: Engaging with Viagogo at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Viagogo reviews & complaints 717

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G
8:22 pm EDT

Viagogo eur3, 000 spent on two football tickets which I never received

I purchased two tickets to the April 23 football game between Real Madrid vs FC Barcelona on Viagogo. The order was placed on April 13 and order number was [protected]. The tickets were for Section Categoria 2 Fondo without specifying the row number or seat number. I provided the hotel's address (Eurostars Madrid Tower), guest name and my check-in/check-out dates on Viagogo for ticket delivery when I placed the order.

When I checked into the hotel in the evening of April 22, I asked the hotel front desk for the tickets but was informed they received nothing for me. The next morning (April 23), I went down to the hotel front desk to check again and was told the same. Because I do not have cell phone services in Spain, I asked a friend to contact Viagogo about the situation.

My friend obtained the seller's name and contact number (+[protected] from Viagogo around noon. I then tried to contact the seller Jose Maria immediately and told him that I did not receive the tickets for the game yet. He told me to wait while he would sort out the issue and get back to me. After waiting for more than one hour without any answers, I called him and asked him to give me a status update. He told me that he had the proof of delivery so there was nothing he could do. I then asked him to find out who signed the delivery receipt as it was the only way that I can know whether the hotel staff has indeed received the tickets. He told me to wait again and he would ask the delivery company.

Until 5pm (two hours before the game) that day, I tried to call him several times and his phone line was always busy. I then asked the hotel front desk to call him and he answered the call. He told the hotel staff to wait for 15 minutes and that he would call back. After waiting for 15 minutes without a return call from Jose, the hotel front desk helped me to call him again but his phone line was busy again.

I then immediately called Viagogo customer service and told the service representative about the urgent situation given that there was only two and half hours before the game. The service rep said he would contact Jose Maria to trace the status of the tickets. I told the rep that I would need refund of my tickets if I do not receive them by 6.30pm.

At 6.30pm I received no answer. At 7.30pm, I received a call from that service rep and was told Jose had the proof of delivery and therefore there was nothing he could do from his end. I asked again about the name of the person who signed the delivery but could not get an answer. The rep said he and his team will investigate the issue and get back to me the next day.

I did not receive any answer the next day (Monday, April 24) so I called Viagogo again. Another rep answered my call and said the investigation may take a couple of days. Then in the evening of April 24, I received an email below from Viagogo telling me that they were unable to refund the tickets.

Then, on Friday April 28, I received another email from Viagogo telling me that I would be charged for the cost of replacing the seller's season ticket which can be up to EUR500.

Not only that I was charged EUR2, 416 for tickets I never received, I was going to be charged an additional EUR500 for the fictitious season tickets that I do not even believe existed in the first place.

This is a formal complaint to Viagogo’s unethical business conduct. This is the first time I bought anything on Viagogo and I did not know about its reputation before. As EUR2, 916 is a huge amount of money to me, I do not wish this incident to be ignored without getting a fair and just treatment. I feel extremely mistreated and deceived. It has caused me tremendous emotional distress and damaged my relationship with my family.

I do not believe this is how a customer should be treated and would like to demand a fair and just answer from Viagogo.

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5:29 pm EDT
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Viagogo tickets to a concert

About 3 weeks ago I bought 2 tickets, for my wife and daughter, for a Justin Bieber concert in Tel-aviv, Israel. I missed the initial sale because I didn't know my 8 yo daughter was so into Bieber, and so I happily spent about a third above the ticket price on viagogo, just to make her happy. My order number, by the way, is [protected]. The tickets were initially supposed to arrive by mail, but about a week after the purchase I received an email from viagogo stating that the seller has e-tickets, and that they will be sent in a follow-up email. Sure enough, the tickets were sent and I printed them. Today, on the day of the concert, my daughter was probably the happiest I have ever seen her. She was so excited, and I was so happy I could do that for her. She and my wife left early and got to the venue. They stood in line, waiting to give the tickets and get in, only to be told by the bouncer that these tickets were already used. My wife called me, and I told her it must be a mistake, that she should seek someone from the production team to clarify this. My wife found someone from the production who told her that the tickets she has were already used to get in, and that she and my daughter won't be able to see the concert as it was sold out. The tears my daughter shed over this all affair is something that I will not soon forget. Nothing will compensate us for this. I demand a full refund, that's obvious, but aside from that I deserve compensation for the loss of time, for travel fare to the venue, and of course for the grief. I'm more than willing to seek legal counsel for this and do everything in my power not only in order to get justice for my daughter, this will never happen, but in order for viagogo to face the consequences of their actions - obviously selling the same tickets multiple times - and make sure this never happens again to any little girl.

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4:00 pm EDT

Viagogo hidden fees and non payment of sold tickets

After being stung with extortionate hidden fees, I had to resell my tickets - Viagogo told me I had the option to resell as they wouldn't give me any kind of cancellation or refund. Because of this I followed their advice and listed my tickets for sale. I sold two tickets for the O2 arena Country to Country on the 11th of March 17.

A few days after the event I was sent an email to say the payment to my bank account failed and that I needed to update my bank details so the funds could be resent.

I updated my details on March 23rd - the day I got that email, and I still have not received my payment.

My original payment ID was 1487858 .

I have been checking my bank daily but so far the funds have not been resent. I am expecting £202.40 .

It has now been almost 2 months since the concert.

I have send two emails to the customer services, as well as both a private and public tweet, but so far have been entirely ignored.

Please can you help me get the money owed to me and if possible some compensation for the £60+ hidden fees that were not visible until after the payment was taken.

The email registered to my account with them is pyrefly.[protected]@googlemail.com

Thank you for your help.

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PatriciaWWW
LONDON, GB
Jun 08, 2017 4:18 am EDT
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Viagogo are THIEVES

P
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PatriciaWWW
LONDON, GB
Jun 08, 2017 3:59 am EDT
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I am in a similar situation. I listed 2 tickets for sale for May 18 2017 Beach Boys at Albert Hall. On the day of the event I could clearly see that my tickets were for sale and that they were almost the last remaining tickets for a high demand concert. When I re-checked the website in the afternoon all details had disappeared and when I went into my account no sales were listed, no payments were listed and it has been like that since 18 May. I have not received payment from Viagogo although I sent 2 emails to Customer Service which both suggested that I should reset my password - Why? Finally I did reset the password and nothing has changed, no sales or payments are listed. I cannot get through either by phone or direct email to anyone at Viagogo about this other than "Customer Service" which only lists non relevant Q&A and saying I should re-set my password. I strongly believe that Viagogo as a business is appalling, dishonest and a total scam. I will never, never, never use their website again to buy or sell tickets and I am reporting them to The Ombudsman. Angry "client/customer", London

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A
7:14 am EDT

Viagogo resend my ticket

I bought PITBULL concert's ticket making payment already.
Viagogo emailed me that my ticket was shipped.
I have waited for 2 weeks and the concert is next week!

I have checked with the carrier(T-Cat express). They said that there is a problem with my address. The package will be sent back to Viagogo.

How can I contact customer service

Could you please help me check my package and resend me again?

my order number is [protected]
T-Cat Express - Economical Express is [protected].

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J
11:25 am EDT

Viagogo pricing of final ticket sale

I have contacted This company twice now with no response.
On final payment taken from my account I was unaware of any further charges until this company had deducted it from my account, I find this along with the consumer Act Unexcerable and would never of agreed to the final amount. I wish for a full refund to theses tickets.
I have wrote to the Consumers Act board for further advice to my complaint.

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4:38 am EDT

Viagogo tickets for boxing at wembley

We received our tickets which cost £800 for 2 while at the event we spoke to lots of people who had only paid £80 for seats in the same area we feel we have been ripped of and won't be using this company again for what we paid we should have been a lot closer to the front we feel as did everyone else I am appalled by this, we saved for a long time to pay for these and we had to watch it on one of the screens that was there because we were so far away.

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2:31 am EDT

Viagogo via go goshawn mendes glasgow hydro 27/4/17

I purchased tickets from Via go go spending over 300 pound for tickets, in delight I received and email saying my seller had lost the tickets and therefore upgraded us to VIP! And I was over the moon and static as you can imagine, so I received emails etc stating to collect the package on the night! So here we are getting ready and sorted arriving 30 mins early so we can sort out package and receive early entry along with all the other experiences, to be trying to find someone for 25 minutes getting told to go all different places and then when we finally speak to someone who was about as useful as a brick they then informed us that VIP started at 3 in the afternoon and gave us NOTHING that we were intitled too! And I am absolutely furious about the situation and would like something done about this as it is not fair and I will never ever be using your services again and that was a massive downer on the night! He was amazing live but you have no idea how rubbish it made me feel and that no one on your side actually made me aware of the timings nothing! Basically a fend for yourself service but how on earth was I meant to know to be there at 3. Absolute disgrace and I would appreciate you getting in touch to explain why no one informed me and that now I missed out.

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Viagogo is evil
, AT
May 01, 2017 11:18 pm EDT

Does anyone who had any dealings with 'VIAGAOA', agree that they should be deregistered?
Please give feedback and we will take every step to make them disappear.
Any supporters to back them up to keep going, please come forward.
******** Thanking you ***********

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F
10:22 am EDT

Viagogo refund of monies owed

Hi

For 8 weeks i have been chasing up refund for money owed to me reference [protected]

For 4 weeks i have been asking for management to call me

All i keep getting is replies saying 'sorry for inconvenience ' and 'your payment has been processed this could take up to 3 weeks'

I ts not a small amout its £400...

The money was taken from my account with no authorisation and due to that my account was overdrawn and i was charged £8 per day.

If the money was paid back from the original message i had (within 5 days) i would have not been charged. This is now 8 weeks

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5:58 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Viagogo scam

Dear customer service,

I am writing to you regarding the order below, ID [protected], for the Sean Paul concert on Friday the 21st of April 2017.
I bought the ticket on your website on Friday afternoon (21/04/17).
I went to the venue on the very same day for the concert but when my ticket was scanned, I was told that the ticket had already been used and therefore I could not get in.
The woman a the entrance told me that the seller (CHRIS PAWLEY as indicated on my ticket) had probably sold the same ticket to more than one person and that the other person must had been there earlier than me.
So I am writing to you in order to get a refund of £118.04, the price I paid for a fraud ticket.

I am looking forward to hearing from you,

Best regards,

Cindy

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2:34 am EDT

Viagogo order number [protected] (tickets to coldplay concert - 11/6/17)

I made the purchase on the 14.3.17 via your Viagogo site - and PAID.
the tickets were sent from Austria to the local UPS dealer - who - for some reason claimed that my address was not properly inserted (cannot be BTW) - thus approached back UPS Austria who claim that approached you and following your order -=put the delivery in status "abandoned"

I have contacted UPS multiple times. The package is 10 KM from my home. They are not willing to send it to me without viagogo releasing it back for them from delivery.
UPS tracking code:
W4686726169

Alternate UPS tracking code:
1Z32E12F0490092771

I am not claiming my money back (yet) - all I need is that Viagogo will release it back (remove the abandoned status) so it can be sent to me . UPS are awaiting you to do that - and not willing to send it without it.

Viagogo cannot be approached by any phone number or proper customer service email (far from being best practice...)-: )

Please help

Thanks in advance

Assaf amitay
[protected]@gmail.com
+[protected]

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3:50 pm EDT

Viagogo tickets for rose and rosie tour

I purchased a single ticket for this event in London on April 28th. I paid for the ticket and was informed the order was confirmed and tickets would be arriving no later than 3 days before the event. 2 days before, 26th, the tickets hadn't arrived so I called the company. They said that while the money had been taken out of my account, there was no ticket to be provided for me. At no point did they call me or email me to inform me of this, it was only because I called that I found this out. I've asked for a refund but am seriously unhappy. Only 2 days away from the event and I have no tickets, and no tickets available for that event. So I am now going to miss out completely on seeing the event. The service I received when I called was also unhelpful from the person I spoke to on the phone.

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11:59 am EDT

Viagogo ticket pricing

I have purchased tickets for a Take That concert in Manchester, I have been charged £122 per ticket plus booking fees of £69 and today the tickets have arrived and the face value of the ticket is £55 plus £5.50 booking fee. My order ID 7958409.

I feel that I have been ripped off by your company and have been charged way over the odds.

I have attached a photo of the tickets that have arrived.

I look forward to your response.

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Update by Elaine Gilkerson
Apr 26, 2017 12:08 pm EDT

Order ID 7958409. I purchased tickets for a Take That concert in Manchester and was charged £122 per ticket and booking fees of £69 plus delivery costs and vat. The tickets have arrived today and the face value of the ticket is £55 plus £5.50 booking fee.

I feel that I have been ripped off by your company.

I would like to know how you work out your prices.

I look forward to your response.

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Update by Elaine Gilkerson
Apr 26, 2017 12:12 pm EDT

Order id 7958409, having purchased concert tickets I feel totally ripped off by viagogo. I have been charged £122 plus a booking fee for a ticket that has a face value of £55 plus £5.50 booking fee.

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9:06 am EDT
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Viagogo no payment and appalling customer service

Listed two sting tickets on 4th April. Listing ID [protected]. They sold the next day. I checked my emails that night and was told the tickets needed to be couriered by 22.59 that night?! Even worse the links they sent me for a courier didn't work so I posted the guaranteed next day delivery by royal mail 9.29 am the next morning.

11.03 am the same day I got an email from them saying as Id missed the shipping deadline they had cancelled my sale! Of course the tickets were delivered and signed for the next day (tracking id AF424092360GB), so they had my tickets. I relisted them and was promised several times that they would assign the tickets to the new listing [protected]) ASAP. 4 days, 10 phone calls, 4 promised calls not returned later and they still had my tickets and I couldn't even pick them back up on the day as I had no active listing to collect them against. Even more frustrating was that tickets were going for a lot more by then too so I would have covered all of my costs rather than take a loss as per the original fee. Finally one of the people (Jamie) I called said they would pay me the original selling price as I said I was going to complain.

That was over two weeks ago and still no payment, no response to the three emails I have raised through their "support" portal and I can't get through to anyone on the automated phone line as my original listing has disappeared totally from my account so the reference is not recognised by their automated dialling system.

This is absolutely disgusting and I can't get hold of anyone to sort it out. Please help.

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2:06 am EDT
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Viagogo tickets for marillion weekend in leicester - handover problem

I listed two tickets for the Marillion Weekend in Leicester (event takes place between the 28th and 30th of April, I put the tickets up for sale on the 30th of March). As I was going through the process nowhere did it state that I would be unable to change the nature of handing over the tickets, nor that it is forbidden to list tickets which you do not physically have in hand, nor that I will be denied direct contact with the buyer. Only after having sold the tickets I was informed by the box office that the tickets are box office pickup only, and after having confirmed with them that I can sign the tickets over and someone else can pick them up, I tried to change the ticket info accordingly. Unfortunately this was denied by viagogo, as was my request to get in touch with the buyer personally, and I was informed I would be charged an unspecified fee that would cover viagogo finding replacement tickets (to this day I have not been told how much this is). I find this appalling behaviour, and while I would like to put this whole messy business behind me I refuse to pay any fees incurred by an obvious lack of information and lack of flexibility on viagogo's part. All email correspondence is available on request.

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10:40 pm EDT

Viagogo booking fee

I am contacting you because any contact with viagogo here in melbourne, australia is impossible - they have no phone, internet contact for members of the public I have been pursuing this matter for 2 months, firstly through viagogo and then via my credit card provided - american express - who tell me they have little facility to deal with the complaint against their merchant.
On line, I bought 2 tickets as a birthday treat for my husband to see the book of mormon in melbourne. The tickets were a$225 each and when I was booking them there was only - in small print - a mention of a booking fee - but no amount stipulated. It was only when I had entered my credit card details and an account was generated on the next page - that I saw the massive $105 booking fee. Almost half the cost of a ticket!
Hoping you can help
Sincerely susan musker

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amy vang
, US
Apr 21, 2017 7:34 pm EDT

Were you able to get a hold of viagogo through any customer service line? I ordered some tickets yesterday and then realize that this site might not be as it says because there was no easy way of contacting direct customer service; other reviews I've read has said the same thing.

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4:12 am EDT

Viagogo invalid tickets dave matthews milan concert

I purchased 2 tickets for the price of € 223, 35 for Dave Matthews and Tim Raynolds Concert in Milan at Teatro degli Arcimboldi, Friday 7th of April.

I never received the official tickets, instead, I received a Word Document (attached) with a Code to ritrieve the tickets at the Concert Booth. However the CLEAR orientations on the official ticket document was that only the 1st buyer of the ticket could ritrieve them, either showing their ID or Credit Card used to purchase the original tickets at the concert site.

As I got there, being a 2nd perchares through Viagogo Site, I was not allowed to retrieve the tickets for the concert. Due to this I demand my money back.

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3:29 am EDT

Viagogo ticket sales

I sold tickets for bst festival I received an email saying confirm you have these tickets but when I tried to confirm and access my account it kept saying not recognised tried calling no help won't let me email as says I need an account which it won't let me access I received email saying they have cancelled my ticket sale and they are charging me £83 for not confirming I have the tickets this is what I have been trying to bloody do for the last 5 days it's a joke and I am fuming I have tried everything to call and all i'm told is an automated we cannot help you with this issue

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5:18 pm EDT
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Viagogo mrs brownsboys manchester arena

I paid 129.13 for two tickets to see this show when we received the tickets they were 22.50 each plus 4.90 fee & although I understand you need to make a profit that is an extortionate profit in fact you could say rip off. Then we got to the arena only to realize the seats weren't even together although booked at the same time so we ended up sitting on our own. Not happy.

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10:28 pm EDT

Viagogo brisbane lions game at the gabba

I've booked tickets to this game that cost a total of $112 and when I printed my tickets out, I've got 2 child tickets worth $10 what's the go with that. So now I'm out of pocket $112 and I cant go to the game. So either u guys get in contact with me via email to explain what's gone, because I'm extremely unhappy, considering I was on the ticketmaster website and somehow ended up on this dodgy site

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6:12 am EDT
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Viagogo tickets didn't arrive - new tickets had to be purchased

Re. Order number 8142399 – Sting at the Hammersmith Apollo, 9th April, 2017

I am writing to you to explain how unsatisfied I am with the service I have received from Viagogo with regards to the Sting tickets that I purchased for the 9th April 2017. The original two tickets which I purchased cost £408.09.
This is a brief description of what happened with regards to the Sting tickets that I purchased: -
• By Wednesday 5th April, I still had not received my tickets. I tried to track the tickets via the UPS link on the email which I had received when I purchased the tickets. Over the following two days my tickets did not arrive, and the UPS link did not show any progress in terms of the tickets being delivered to me.
• On Friday 7th April I called Viagogo a number of times to try to find out where the tickets were. Each time I called I was informed that the issue was being investigated, but no conclusion had been found about the missing tickets.
• On Saturday 8th April, I called Viagogo at about 9.15a.m. There was no answer on the phone line, so I sent an email. I called again at about 1p.m. I was informed that UPS had lost my tickets and that Viagogo would try to find me new tickets. I was asked to send an email to explain where I would be happy to be seated within the theatre. The email was sent immediately.
• By 3p.m. I had not received any information from Viagogo by email or phone to inform me about whether any new tickets had been found so I phoned Viagogo again. The person I spoke to said that they had not received my email (the email had been sent because it was in my sent box). I was asked where I would be happy to be seated in the theatre, and was told that this information would be passed onto the team that would try to find me new tickets.
• By about 5p.m. I still had not had any news from Viagogo about whether it had been possible to find me some replacement tickets. I called Viagogo and was informed that attempts had been made to find me some replacement tickets, but that these attempts had been unsuccessful. At this point, I was told that Viagogo would continue to try and locate tickets, but that it was unlikely that new tickets would be found. I was informed that if no tickets were found, that I would be given a full refund and I was offered a £50 voucher.
• At about 5.30p.m., my partner looked online and found that Viagogo was selling two sets of Sting tickets for the 9th April online. I again called Viagogo and asked whether I could have one of these sets of tickets. The person that I spoke to said that he was unable to do this. I therefore said that I would buy two of the tickets that were available online (at a cost of £466.15 – order number [protected]), asked for a refund for my original tickets and asked for a supervisor to call me the following morning (no supervisors were available at the time).
• At about 1p.m. on the 9th April, I had a phone call from Viagogo. My partner answered the call, because I was driving to London at the time. Initially we were offered a full refund for the original tickets and an additional £50. We explained that this was not enough because it did not even cover the additional cost of the new tickets. There was then an offer of a full refund for the original tickets plus an additional payment of £60. We were told that this would be the best offer that could be given, so we accepted this.

All in all, I do not feel as though the issue has been dealt with satisfactorily by Viagogo. This is because: -
• I received no return phone calls or emails from Viagogo during the process (apart from the phone call on the afternoon of the 9th April). Repeatedly I had to call Viagogo to try and get some information, because I was not being given any information up-dates.
• I do not feel as though there has been any understanding of the amount of stress and anxiety which this situation caused. I had been looking forward to this concert for a number of months, and to be told that I would be unlikely to be attend, was very upsetting.
• There was also no acceptance of the fact that I had booked a hotel in London, and that if I had not received any tickets, the cost of the hotel would have been wasted.
• Worst of all, was the fact that I was informed that Viagogo had been searching unsuccessfully for new tickets even though Viagogo had tickets for sale at this point on the website. It therefore seems as though Viagogo had not searched very hard for tickets for me, because the company did have available tickets. To make matters worse, Viagogo would not give me the tickets which were available online, and I had to buy a second set of tickets from the website.
• The amount of compensation which I have received only covers the original tickets, and the additional cost of the new tickets. This really does not seem to cover the stress which I went through, the many ohone calls to try to find out information, and the time and cost of travelling into central London on the day of the event to pick up the new tickets. I have also been sent a £50 Viagogo voucher which I am very unlikely to use after having this poor experience of Viagogo.

I hope that you can accept that this situation has not been dealt with in an acceptable manner by Viagogo, and that the amount of compensation which I have received is not adequate. Therefore I would appreciate it if you could re-assess this case, and look at the service which I received and the compensation which I was given. I will look forward to hearing from you soon with regards to his issue.

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Viagogo Customer Reviews Overview

Viagogo is a reputable online ticket marketplace that offers a wide range of tickets for various events, including sports, concerts, theater, and more. The platform has gained popularity over the years due to its user-friendly interface, competitive pricing, and reliable customer service.

One of the most significant advantages of Viagogo is its extensive selection of tickets. The platform offers tickets for events all over the world, making it easy for users to find the tickets they need for their favorite events. Additionally, Viagogo's pricing is competitive, and users can often find tickets at lower prices than other ticket marketplaces.

Another positive aspect of Viagogo is its customer service. The platform has a dedicated customer support team that is available 24/7 to assist users with any issues they may encounter. Users can contact customer support via phone, email, or live chat, and the team is known for being responsive and helpful.

Overall, Viagogo is a reliable and trustworthy ticket marketplace that offers a wide range of tickets at competitive prices. With its user-friendly interface and excellent customer service, it's no wonder that Viagogo has become a go-to platform for ticket buyers around the world.

Viagogo In-depth Review

Website Design and User Experience: The website design of Viagogo is clean and user-friendly, making it easy to navigate and find the tickets you're looking for. The search bar is prominently displayed, allowing you to quickly search for specific events or artists. The layout is intuitive, with clear categories and filters to refine your search. Overall, the user experience is smooth and efficient.

Ticket Availability and Selection: Viagogo offers a wide range of tickets for various events, including concerts, sports games, and theater shows. The selection is extensive, with tickets available for both popular and niche events. Whether you're looking for front-row seats or more affordable options, Viagogo has options to suit every budget and preference.

Pricing and Fees: While the ticket prices on Viagogo can sometimes be higher than face value, the platform provides a convenient marketplace for buying and selling tickets. It's important to note that Viagogo operates as a secondary ticket marketplace, so prices are determined by sellers. However, the website clearly displays the total price, including any fees or taxes, before you make a purchase.

Customer Service and Support: Viagogo offers customer support through various channels, including email and phone. The response time is generally prompt, and the support team is knowledgeable and helpful. They are available to assist with any inquiries or issues you may encounter during the ticket purchasing process.

Trust and Security: Viagogo has implemented measures to ensure trust and security for its users. The website uses secure payment methods, protecting your personal and financial information. Additionally, Viagogo has a secure ticket transfer process, allowing you to safely receive and transfer tickets to others.

Refund and Cancellation Policies: Viagogo's refund and cancellation policies vary depending on the event and the seller. It's important to carefully review the terms and conditions before making a purchase. While some tickets may be eligible for refunds or exchanges, others may have stricter policies. It's advisable to consider purchasing ticket insurance for added protection.

Delivery and Ticket Transfer Process: Viagogo offers various delivery options for tickets, including electronic delivery and physical mail. The delivery method will depend on the event and the seller's preferences. Additionally, Viagogo provides a secure ticket transfer process, allowing you to transfer tickets to others if needed.

Overall Reputation and Customer Feedback: Viagogo has a mixed reputation among customers. While some users have had positive experiences with the platform, others have reported issues with ticket authenticity or customer service. It's important to research and read customer reviews before making a purchase to ensure a positive experience.

Comparison with Competitors: When compared to its competitors, Viagogo offers a wide selection of tickets and a user-friendly website. However, some users have reported better customer service and lower fees on other ticket marketplaces. It's advisable to compare prices and reviews on different platforms before making a final decision.

Conclusion and Recommendation: Overall, Viagogo provides a convenient platform for buying and selling tickets to various events. The website design and user experience are commendable, and the ticket selection is extensive. However, it's important to carefully review the pricing, fees, and refund policies before making a purchase. Additionally, reading customer reviews and comparing with other ticket marketplaces can help ensure a positive experience.

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Contact Viagogo customer service

Phone numbers

+41 843 658 0829 +41 844 503 1909 More phone numbers

Website

www.viagogo.com

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