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Viagogo / misled and mis-sold tickets

1 37, freemans walk, Pembroke, Wales, Dyfed, United Kingdom Review updated:

I purchased 3 tickets for The Nutcracker at RAH for NYE
At the time of booking I was not presented with the
Face value of the ticket
The seat verification or seat allocation
No restrictions on the tickets were provided
I was not presented with the full amount of the total bill until the end. I would never have authorized the transaction had I know. My final bill was enormous.
I have sent over 30 emails to Viagogo and their response and customer service is appalling.
Case ID19209699
I have now made a SAR request and expect an immediate response for my data

Sa
Dec 20, 2018
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