Viagogo / juventus vs crotone ticket

A month ago I booked a ticket on viagogo. Its a football game on 21th may at torino, italy. The order id is [protected].
But since now I haven't received it (15th may) and I can't find any delivery information in my accountant on And on 20th may I will leave germany to italy. There isn't any customer service. The ticket costs me 148 euro. I don't know what I should do now.

May 15, 2017

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