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Viagogo / invalid tickets from viagogo

1 Brno, Czech Republic

Request for money refund

I have bought 2 tickets for an Ed Sheeran concert in Vienna, August 8th 2018 through your company for 415, 91 GBP. I obtained 2 original tickets (see enclosed PDF). However by the entrance gate to the stadium we were told by staff, that the tickets are invalid due to violation of the terms and conditions of sale. The tickets were crossed out (see the PDF attachment) and we were forced to buy new tickets for an original price 100 EUR each. The confirmation of cancellation issued by organiser „" is enclosed (PDF).
I require immediate return of 415, 91 GBP to my account. However I do not agree with overpriced resaled tickets, I can still accept it in need. Resold invalid tickets, moreover given as a present to someone should be considered a crime.

Lubomir Křivan
Zelinky 6, 62100, Brno, CZ
Tel: +[protected]
Order number : [protected]

Account number: CZ0601000001155632410297


Aug 10, 2018

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