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1.0 717 Reviews

Viagogo Complaints Summary

3 Resolved
704 Unresolved
Our verdict: Engaging with Viagogo at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Viagogo reviews & complaints 717

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B
5:36 pm EDT

Viagogo tears for fears concert rescheduled and revised venue - unlawful commercial practice

Tears for Fears have rescheduled their Birmingham Concert from 5th May 2018 to 12th January 2019 and changed the venue. I am unable to attend the revised event and have requested a full refund from the 'point of sale' - i.e. Viagogo. I know I am within my rights (UK Consumer Law 2015) and even Viagogo's stated assurances regarding re-scheduling of events on their own website (media section).
I have contacted Viagogo via their online customer service area and have been met with constant refusals to grant me the full refund to which I am entitled, along with repetitive commentary about re-selling my tickets.
Frankly, I am outraged my Viagogo's unethical/unlawful business practice and total disregard/lack of respect and care for their customers.
I will not let this matter rest, I have already contacted my credit card company and instructed them to recover my monies. I am also going to pursue them Viagogo through the small claims courts, make as much negative noise as I can about them on social media and lobby my MP to stop this vile organisation operating in the UK. I would urge other 'Viagogo victims' to follow my lead and do the same!

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Elizzb
, GB
May 10, 2018 6:30 pm EDT
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I still not got my tickets for wwe next week I'm getting a bit worried about it now can some contact me

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C
8:57 am EDT
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Viagogo wwe south africa tickets

Order: [protected] I Bought tickets through Viagogo and paid for them, today 17 April I get a email saying I can no longer get tickets, the event is on the 20th of April, they will refund me within 10 days only, originally when I paid for it I paid immediately but now i have to wait 10 days, I feel I need it back immediately so I can try and buy tickets somewhere else, Can you imagine the disappointment I now have to face telling my children that waited 4 years to see this event they can no longer go,

I will never use these people ever again, And I will tell everyone I know that this is no place to purchase tickets for events

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G
5:52 am EDT

Viagogo tickets issue

I bought tickets through Viagogo . They issued the wrong tickets and I spent many hours trying to contact someone. There is no phone number that tney make clear to help the customer. They do everything in their power to stop direct contact. So frustrating and then I found out the tickets were 120% more expensive than buying direct with the venue. I have no idea how they have been allowed to prosper. NEVER AGAIN VIAGOGO

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2:38 pm EDT

Viagogo unauthorized tracking number

Order id : [protected]. We sold the concert ticket via Viagogo site. We received the shipping information via email. We sent the concert ticket via FAN courier express, as it was described, but we couldn't fill in the tracking number. The message said that "the tracking you entered is not valid". Could you please support us with some advice? Thank you .

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J
10:10 pm EDT

Viagogo overcharging of tickets

* 23.11.2017
* order number [protected]
* misrepresentation: i was made to believe that this was an initial sale and not a resale.
* the price on the invoice for the actual ticket stated $382 but on receiving the tickets it showed $252.
* i feel the fee per ticket was exorbitant.
* we paid $500 per person when the ticket was only $250. we understand that everyone needs to make a profit but 100% is outrageous and a complete ripoff.
* i believe that a refund of $250 would make this deal more acceptable.
* i am fully aware that the accc have taken legal action against you and they have advised me to demand a refund. if this is not forthcoming i will take legal action against you through my lawyers in london.

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1:57 am EDT

Viagogo hong kong sevens tickets

I booked tickets for the HK sevens.
Friday and Sunday tickets.
I was charged £514 for two tickets.

The face value of these tickets is 1100hkd which is £98.97 each. So a total payment for two would be less than £200.

To be charged more than double that is outrageous and Frankly unacceptable.

I have also tried to track my tickets but the site says that it isnt a tracking number.
RA552318230HK

My order number is: [protected]

I'd like a full refund on these tickets.

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9:59 am EDT

Viagogo did not receive football tickets

Your ref:
Our ref: LIT PC 20968

20 March 2018

[protected]@orders.viagogo

Dear Sirs,

Re: Our client: Peter Blaney

We refer to the above matter and advise we have been instructed by our above named client, Mr Peter Blaney. Mr Blaney instructs that he purchased through your website, Viagogo, three tickets for Real Madrid V Real Sociedad at the Estadio Santiago Bernabeu on Saturday the 10th of February 2018 at 20.45. The tickets were purchased from you on the 23rd of December 2017 in the sum of €379.34. (TBC)

It is our client's instructions that Mr Blaney did not receive any hard copy tickets in advance of the game. Furthermore Mr Blaney did not receive any electronic copy tickets up until three hours prior to kickoff. It is our client's instructions that Viagogo had sent an email to our client two days before the game, however the link for the tickets did work. Our client received an email on the 10th of February 2018 at 17.40 (Madrid time, three hours prior to kickoff), with a link for the electronic tickets.

Our client and his family had left their Hotel to make their way to Madrid for the game and did not have access to the tickets provided. Due to tickets not being furnished in advance of the game, our client did not take any chances and did not want to disappoint his family and purchased other tickets. Our client further instructs that he made approximately ten phone calls to Viagogo in the lead up to the game to chase the tickets and complain.

You will note that our client did not avail of your tickets as same had not been received by our client. In the circumstances, it is our client's position that there has been a breach of Contract and Viagogo have not provided a satisfactory service. In the circumstances, our client has instructed us to seek a full refund from you in the sum of €379.34 together with costs within the next fourteen days. In the event that same is not forthcoming we have received instructions to issue the appropriate legal proceedings.

Yours faithfully,

Logan & Corry

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1:05 am EDT

Viagogo event tickets

On 12 Feb 2018 I purchased two tickets from Viagogo (Order No. [protected]) for a show in Brisbane on 30 July 2018. The face value of the tickets was not disclosed at the time of purchase but I was charged AU$1, 634.17 for the two tickets. On 27 Feb 2018 Viagogo forwarded two E-Tickets for the event. The face value of each ticket was AU$119.00 - total AU$238.00. As these tickets have been determined to be invalid and breach the Queensland Anti Scalping Laws. The Queensland Police Service (QPS) have advised that in accordance with Major Sports Facilities Act 2001 30C - A person must not, within or outside Queensland, sell or purchase a ticket to a major sports facility event from a person, other than the event's organiser or an authorised ticket agent for the event, at a price greater than 10% above the original ticket price of the ticket. The QPS recommended that I contact Switzerland Complaints Board to assist in obtaining a refund of AU$1, 634.17.

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11:54 pm EST

Viagogo commonwealth games tickets 2018

After purchasing 2 commonwealth games tickets from this website in September 2017 I received a confirmation email stating an order id no of [protected]. A couple of days ago I watched an news article where Ed Sheeran fans were let down by receiving fake tickets and they were refused entry to the concert. I would like confirmation that the 2 tickets I have bought from viagogo are legitimate and I will be able to attend our chosen sport. The tickets were for the artistic gymnastics on 6th April at the Coomera Indoor Sports Center Brisbane.
Please reply to confirm this thank you
Katherine Fyvie

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A
8:51 pm EST

Viagogo unclear excessive fees

I bought 3 tickets to Ed sheeran for Saturday the 10th March in melbourne through viahogo - it was the first hit when searching on google.
Right at the very end of putting the payment through, there suddenly appeared a $149 booking fee.

I was already paying an extra $70 per ticket over the original selling price which I was expecting, but Usual booking and handling fees are around $10.

I have contacted them to try and get a refund of the unjustifiably expensive booking fee but have not had a reply yet.

This company is a rip off.

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3:37 am EST

Viagogo selling tickets

Sold tickets in November. Shipping went well and no problems. Event was rearranged to February. I wasn't advised payment would be delayed. 10 working days after the event and I still haven't received payment and viagogo will not answer calls or reply to my emails. I have advised them that I would like to file a complaint and had no reponse. No way to contact company, I can't believe they have sold the tickets and won't pay me or contact me. It's theft!

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4:17 am EST

Viagogo ed sheeran concert melbourne

Purchased tickets last year for $520.31 and when they came a few weeks ago different name and area on them tried to contact viagogo to check couldn't get a response so rang Ethiad stadium and they took of me they won't except viagogo tickets. So I had purchase more tickets. I would like a refund of the $520.31
Please contact me. Valerie Zipf
[protected]@bigpond.com

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2:47 pm EST

Viagogo fifa world cup 2018 tickets

Viagogo has not mentioned in its website in India that it is not authorized to sell FIFA world cup 2018 tickets it's a dirty scam and I want refund of the tickets sold by you. I bought tickets and then when you didn't ask me about the ticket holder names at any stage I became suspicious and later in your customer support section I found that the tickets will not be in my name, later when I went through FIFA website I found that an injunction had been filed against you in German court by FIFA. This is serious misinformation and breach of trust. Cancellation and refund of the purchased tickets must be done immediately.

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Dibakar_04
, US
May 10, 2018 1:14 pm EDT

I am still waiting for my tickets.. Dont know what's in fate..

B
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Biswas_here
, IN
May 04, 2018 3:15 pm EDT

Hi Mr diptiman... even i have been scammed by viagogo now my tickets are not getting sold on viagogo .. any solution you found..? Please suggest

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T
1:19 pm EST
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Viagogo pearl jam tickets

I was sold tickets that at inflated price, under pressure that they are about to sell out, when tickets haven't even gone on sale yet.
No refunds or cancelation. Can't sell my tickets until I receive them from viagogo in 7 months.
How did they sell me tickets that they don't have?
I want a refund.

Order Placed
13/02/2018
Order ID
[protected]
Total Price
$634.05

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6:26 am EST
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Viagogo stealing money from clients

Viagogo is a disgusting excuse of a company and if there was any possible way that they could be contacted then I would take them to court. They stole almost $300 dollars from me and despite numberous emails and attempts to have a response, they are not even contactable via any route. They pretend that I could sell the concert tickets that I bought from them back them and then make it impossible to upload the ticket up to the website. It's a disgrace and I want to take them to court. They owe me at least 10 hours of my time and $300. I could have sold the ticket privately or taken a friend with but they wait until after the concert to "fine me and charge me" AGAIN for the same ticket that I purchased from them. I tried every which way to get someone to explain why they are stealing money from me but no response.

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9:40 pm EST
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Viagogo concert ticket bruno mars

Kindly verify if your record of ticket sale for Bruno Mars concert on May 3 went through? I was purchasing 2 tickets at 12, 000 plus worth each 2 tickets i submitted all details of my Mastercard Eastwest card with the cvc no under Claudia Samonte name but did not recieve email. We are double checking with you and our bank if sake pushed through or not?
Kindly send me feedback on this verification.

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3:44 am EST
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Viagogo viagogo

I bought a ticket for Kendrick lamar please see my bank statement of the transaction attached. the ticket is from viagogo
the ticket is for 12 feb seating at the o2 in london
where is my ticket ?
call me on [protected] or email on y.[protected]@btinternet.comt
the statement attached shows the money has been taken but I have yet to receive the ticket or any acknowledgement
there is no number for viagogo to call.
there is no email address to complain to
please respond to this email asap asap asap

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3:55 am EST

Viagogo cost of ticket

I have just bought two tickets for the Paul Simon concert on 15th July. The actual cost of the ticket is £106.00 but on top of that I have been charged £36.00 VAT for each ticket. VAT at 17.5% on £106. is £18.55, therefore I have been charged double that amount. I have also been charged £5.00 per ticket for postage even though both tickets are coming to my address.

If I go back and cancel these tickets I am sure I will only receive the cost of the tickets and not postage and their VAT cost.

I am sure their VAT part of this package is illegal.

[protected]@TISCALI.CO.UK

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7:52 pm EST
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Viagogo my jacky cheung ticket concert sell by viagogo system without my permission

Hello Viagogo Team,

I'm very disappointed with your corporate. I already buy ticket for Jacky Cheung Concert in Singapore for this february 2018. But yesterday I get email form Viagogo and said that I sell my ticket to other. And I already email to complain that I never selling my ticket. But until today I did not received any confirmation. I want to call to customer support and said that I don't want to sell my ticket. Please any one can help me.

Thank you,
Regards,
Shirly

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2:20 pm EST
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Viagogo unauthorized credit card charges

On 22 Jan 2018 I bought 2 tickets, despite trying to cancel the transaction before completing it due to exuberant cost (paid more than double), Viagogo website ignored my request and debited my card. I informed my bank and completed a reversal of payment on the same day. Bank informed me could not be done on 23 Jan 2018. On 24 Jan 2018 tickets were delivered. Requesting full refund as I have not authorised the transaction. After I received my tickets, tried listing them BUT they not appearing...saying that I need to upload proof on the Listings page...good luck in trying to get that right. Anyways I guess nothing will come from this and I will go to the show knowing that I have been scammed in paying more that double the ticket price. One thing is for sure, I will never use Viagogo again and will make sure all my friends and family does not use it as well. The website is a joke, saying there is only 41 tickets left and they selling fast and 10 people viewing it currently, pressuring you in making the purchase BUT if you go to website the following day, guess what there is still 41 tickets left...what a joke BUT then again clever to catch people out and making maximum profits from their strategy. Luckily I have made that mistake now and can move on and will not be caught out again!

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Viagogo Customer Reviews Overview

Viagogo is a reputable online ticket marketplace that offers a wide range of tickets for various events, including sports, concerts, theater, and more. The platform has gained popularity over the years due to its user-friendly interface, competitive pricing, and reliable customer service.

One of the most significant advantages of Viagogo is its extensive selection of tickets. The platform offers tickets for events all over the world, making it easy for users to find the tickets they need for their favorite events. Additionally, Viagogo's pricing is competitive, and users can often find tickets at lower prices than other ticket marketplaces.

Another positive aspect of Viagogo is its customer service. The platform has a dedicated customer support team that is available 24/7 to assist users with any issues they may encounter. Users can contact customer support via phone, email, or live chat, and the team is known for being responsive and helpful.

Overall, Viagogo is a reliable and trustworthy ticket marketplace that offers a wide range of tickets at competitive prices. With its user-friendly interface and excellent customer service, it's no wonder that Viagogo has become a go-to platform for ticket buyers around the world.

Viagogo In-depth Review

Website Design and User Experience: The website design of Viagogo is clean and user-friendly, making it easy to navigate and find the tickets you're looking for. The search bar is prominently displayed, allowing you to quickly search for specific events or artists. The layout is intuitive, with clear categories and filters to refine your search. Overall, the user experience is smooth and efficient.

Ticket Availability and Selection: Viagogo offers a wide range of tickets for various events, including concerts, sports games, and theater shows. The selection is extensive, with tickets available for both popular and niche events. Whether you're looking for front-row seats or more affordable options, Viagogo has options to suit every budget and preference.

Pricing and Fees: While the ticket prices on Viagogo can sometimes be higher than face value, the platform provides a convenient marketplace for buying and selling tickets. It's important to note that Viagogo operates as a secondary ticket marketplace, so prices are determined by sellers. However, the website clearly displays the total price, including any fees or taxes, before you make a purchase.

Customer Service and Support: Viagogo offers customer support through various channels, including email and phone. The response time is generally prompt, and the support team is knowledgeable and helpful. They are available to assist with any inquiries or issues you may encounter during the ticket purchasing process.

Trust and Security: Viagogo has implemented measures to ensure trust and security for its users. The website uses secure payment methods, protecting your personal and financial information. Additionally, Viagogo has a secure ticket transfer process, allowing you to safely receive and transfer tickets to others.

Refund and Cancellation Policies: Viagogo's refund and cancellation policies vary depending on the event and the seller. It's important to carefully review the terms and conditions before making a purchase. While some tickets may be eligible for refunds or exchanges, others may have stricter policies. It's advisable to consider purchasing ticket insurance for added protection.

Delivery and Ticket Transfer Process: Viagogo offers various delivery options for tickets, including electronic delivery and physical mail. The delivery method will depend on the event and the seller's preferences. Additionally, Viagogo provides a secure ticket transfer process, allowing you to transfer tickets to others if needed.

Overall Reputation and Customer Feedback: Viagogo has a mixed reputation among customers. While some users have had positive experiences with the platform, others have reported issues with ticket authenticity or customer service. It's important to research and read customer reviews before making a purchase to ensure a positive experience.

Comparison with Competitors: When compared to its competitors, Viagogo offers a wide selection of tickets and a user-friendly website. However, some users have reported better customer service and lower fees on other ticket marketplaces. It's advisable to compare prices and reviews on different platforms before making a final decision.

Conclusion and Recommendation: Overall, Viagogo provides a convenient platform for buying and selling tickets to various events. The website design and user experience are commendable, and the ticket selection is extensive. However, it's important to carefully review the pricing, fees, and refund policies before making a purchase. Additionally, reading customer reviews and comparing with other ticket marketplaces can help ensure a positive experience.

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Contact Viagogo customer service

Phone numbers

+41 843 658 0829 +41 844 503 1909 More phone numbers

Website

www.viagogo.com

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