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1.0 717 Reviews

Viagogo Complaints Summary

3 Resolved
704 Unresolved
Our verdict: Engaging with Viagogo at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Viagogo reviews & complaints 717

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H
10:20 am EDT

Viagogo concert tickets

How can a company who already knows what customers will complain about and add this in to their feedback form, be allowed to operate in this way? The pressure they put on you to purchase quickly, make hasty decisions and add costs on to the price that they have not warned of, are unbelievable. Surly this practice cannot be legal. What an absolutely vile company with shocking behaviour!
Hilary

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8:38 am EDT

Viagogo tickets

Right am not happy regarding the tickits my other half orderd due to these tickets that he orderd wich is the wrong ones from the start he wanted eminem an ended up with something different an fuming cause he lost hos money for something he didnt orderd it anot did say that be eminem when came to paying it ended up been something completely different an i am now goin take this furthe cause your system way u do it is stupied an would like refund or money back

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6:35 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Viagogo viagogo ticket sale no. 9423166 and no 9187785

I sold two tickets through Viagogo for Primavera Sound, for Thursday June 1st. On June 4th payment was " initiated", according to an email I received. 20 days later I still have not received the money owed. I actually find it pretty incredible that such a thing just casually happens. I am waiting till the end of the month and if nothing happens I will file a formal complaint with Swiss authorities

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4:52 am EDT
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Viagogo tickets for concert did not arrive - cannot get a response to resolve problem

I purchased tickets for an Olly Murs concert at Worcester Cricket Ground for this Sunday -25th June, some months ago. Ref ID 8781545. Earlier this week I had an email to say they were being despatched by Royal Mail Special delivery - which took several days to come. I opened the envelope from Royal Mail yesterday pm - on return from work - to find it was in a Royal Mail plastic bag - saying item damaged. The envelope inside has clearly been slit at the bottom and nothing was inside. I immediately contacted Viagogo - spoke to Julio who asked me to send pictures of the envelope - which we duly did - and he received. he said he would look into it with the sellers and be back to me in half an hour. I heard nothing - and to date have had NO REPLY. I cannot get through on the phone line and cannot get a response to my e mails. I have now had to purchase further tickets from another site - which were cheaper and I could print them myself (thank goodness - as four of them were birthday presents) but am now out of pocket for the original tickets - over £400 and these replacement ones - over £200. I have spoken with my postman this morning - who has reported the envelope to his boss - but he feels that the envelope never had six tickets in it as it doesn't look like it has been stretched enough and the bottom looks like it has ben clearly slit open. Delivery was yesterday 23rd June 2017.
I enclose pictures of the envelope and packaging and also my original e mail from Viagogo confirming my ticket purchase and the amount paid.
I am looking to have the latter completely refunded. The last 24 hrs have been very stressful - the situation is not ideal - but lack of any communication from Viagogo is just not on.
£600 may not be much to many people, but to me it is a huge amount of money and takes me a long to earn this - and hence my frustration.
I look forward to hearing from you with a happy outcome!

Emma Guise

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12:01 pm EDT

Viagogo tickets adele

Hello,

can you please investigate Viagogo scammers ! People have been getting ripped off for a very long time !

I paid £347.98 for 2x Adele tickets, where the face value of each was only £55, as I found out when the tickets arrived. INFLATION over 300% !. In addition to that, they charged me £99.25 booking fee, yes that is not a typo, almost 100 pounds in booking fee + $9.95 delivery. I bought the ticket on 02/DEC/2016, this was the day/hour when Adele's tickets were released. There was no information at viagogo's website what the face value is, I did not even realise that I am buying a re-sold tickets, since I was buying them at the same time of the ticket date release.

Regards,

Peter Nemec

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G
3:42 am EDT

Viagogo invalid tickets to maggie rogers at electric brixton

My tickets to the Maggie Rogers gig were rejected by the venue on 21/6/17 for being invalid. On 24/02/2017 I purchased 4 tickets (order no. 9322072). On 15/03/2017 I received an envelope from UPS containing one piece of paper with my order details and order ID. There was nothing else in the envelope. I assumed this was due to the tickets being electronic. I went to the venue and showed them my electronic order details. The venue manager said they were invalid and refused entry. His name is Micahel Yardy, Operations Manager, Electric Brixton. [protected].

It was a special occasion and very upsetting. I would like a full refund (£200.44) plus £300 for ruining mine and my partner and our 2 friends' night.

I scoured the Viagogo website for the means to complain and it wouldn't let me - it said the 'date has passed for complaining'). I called the customer service number [protected] and it said leave a message but the voicemail was full. I called the only other UK telephone number for sales [protected] and it said 'The number you have called is not recognised.' These is extremely poor customer service!

I am an attorney and will pursue this complaint until Viagogo had made full redress, including filing a complaint with the Commons Culture, Media and Sport Committee.

Sincerely,
Gilbey Strub
[protected]@gmail.com
[protected]

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M
12:02 pm EDT

Viagogo jamiroquai

I received an email last Friday stating the concert I had booked for this Saturday has been cancelled and rescheduled for a Wednesday evening in December. I did not book the event purposefully on a week night as there is no way I would ever be able to make it. I have tried contacting viagogo many times, but have had no response! I require a refund as it breaches advertisement regulations!

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8:07 am EDT

Viagogo viagogo tickets

My order number is [protected]. We got two tickets for the Justin bieber concert in Dublin Ireland yesterday - when we got to the venue we were refused entry as the tickets had been already scanned at 5:01pm which is when the venue opened. We paid €194 for 2 tickets and they were void. I have been trying to contact viagogo by phone with the number they gave and it won't connect me with someone - online through my account it is saying the timeframe is up for a query

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7:44 am EDT

Viagogo I am complaining about tickets purchased

Order number - [protected].
I purchased these tickets and the venue was changed . I can not make this venue and I will not accept losing money from fees . I would like a refund on these tickets and would love to be able to speak to someone over the phone . I will be taking this to small claims court if I am not refunded as this is false advertisement. Advertising a concert at one venue then changing it to the other side of London without warning . What a joke !

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1:11 am EDT

Viagogo order confirmed, payment made but no confirmation received

I placed a purchase order on 11 June 2017 for three GOT7 ticket (Asia World Expo in Hong Kong on 1 July 2017), my credit card was deducted for HKD 6, 998 and a "Order Confirmed" appears on my phone. I however have not received the confirmation email nor the tickets

I logged in with my two usual email address but the purchase order is missing from my accounts. I tried to follow up on three consecutive days but the service from Viagogo is so bad that you could only post a general enquiry with preset choice of parameters on their website. They don't even have a space for you to fill out and explain what the issue is.

Although Viagogo did reply by email, they contained contradictory information, one said I ordered with [protected]@live.hk, the other one said I ordered with [protected]@student.cis.edu.hk I wonder if they really spend any time checking on it. And of course nothing was found when I tried to login again with these email address.

They have a phone number for customer service in Hong Kong but when called, I was asked to input an order ID (which of couse I do not have because I have not received the confirmation email). When you did not input a correct order ID, the recording message just asked me to go back to the website.

It is so frustrated that I have the money deducted but never ever able to have an effective way to reach someone at Viagogo for a seemingly very easy problem to resolve it. It is a disgraceful service.

I hope they could see this message and get back to me with a proper email address of their own such that at least I could communicate with them for a follow up.

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AideenNi
, US
Nov 13, 2021 2:42 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I purchased tickets and never received a confirmation email..I get a repeat email response with the same rubbish every time I try to get through to them -I have the bank account details of time date and how much they stole-is there no come back? This is a scam site and need to be exposed. Also I found out that they had charged me three times the price of the actual tickets ...infuriating!

C
C
catherinesherry
, GB
Oct 17, 2018 6:43 am EDT
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I am having the same exact problem! Was yours ever dealt with and did you receive your tickets?

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V
4:39 am EDT

Viagogo payment

I have sold my tickets for a event on 1/06/2017. I'm still awaiting payment. I've constantly emailed . I either don't get a reply or they send me the same generic email. They refuse to allow me to talk to them on the phone. I've never received such disgusting service in my life. I simply want payment for my tickets. I will make sure everyone knows not to use this company

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6:21 pm EDT
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Viagogo money taken out of my account and I dont know why? tickets not received. tickets not resold when requested.

Bliss n eso -6 tickets, wed, 28 june 2017 19:00
The enmore theatre, sydney, nsw, australia
Section: dance floor
Order placed-14/04/2017
Order id-[protected] total price-a$710.09
I purchased these tickets for my sons to attend a concert in sydney which is 1000 km away as we thought we were going to visit their grandparents. Trip to sydney changed and I had other commitments and was going away and saw that I could resell the tickets. Listing id: [protected] listing created: 04/06/2017 and the next day I was notified that the tickets could sell and I sold them for about$550.00 (Can’t remember exact amount as I can’t access my sales anymore). I sold them at a loss but was happy to help someone else go to the concert, I noticed viagogo got some money there for a fee even though it was stated that no fee would occur. I live in a remote area in australia and we only get our mail 2 days a week. I thought it best to change to the delivery address to rodney magazinovic unit 9 fifteen francis street east sa n adelaide 5006 australia. This was the address of the buyer that you gave and in your questions and answers it stated that I could change delivery address. I received an email on 7th june asking to send tickets to the buyer within the next week. I emailed back and said I haven’t received tickets yet. I received an email on the 11th june reminding me to ship tickets within next 72hrs. I emailed back and stated that I have not received tickets. I received an email on 14th june why I haven’t ship tickets and failure ship the tickets may result in cancel of sale and replace the tickets for the buyer, which may occur a fee. The only answer I could give was that I hadn’t received tickets yet. Never once could I track order. I had changed the delivery address so that they would go to the buyer, so I assume he had them already. I kept trying to tell you with my numerous attempts to get customer support and I had no result. On the 14th june I received another email asking if I was travelling to concert and to be assured we are tracking the status of the order and that I receive the tickets in time for the event. So I assumed you cancelled my sale, but you didn’t notify me of this. I contacted viagogo 16th june, very distressed 5 times; they respond that they will get back to me soon, never did. I tried all questions to try to contact you. I pressed report problem, (This was a mistake), and straight away my sales information was gone I had no access and I was blocked from contact. So it looked to me that I still own the tickets and richard in adelaide has them, but where are they, I asked them to send to adelaide, did you send them to him and if so why am I been asked to send them there. On the 19th june $263.00 has been taken out of my bank account why. I emailed 21st june asking why I haven’t received tickets. I try to contact and only get a thank you and we will respond soon. I have had no response to my problem. I have a mental illness which has me thinking nothing but this problem, day and night, this problem has affected my work, sleep and stress levels, i'm crying now. You may notice by the manic way I have tried to contact to resolve the problem. I’m in debt and can’t afford this. Do I still own the tickets and if so, where are they and why do you not allow me to sell them to someone else who can go. I can’t do anything now.
I want the $550 promised when I resold them and I definitely want the $263.00 that has been taken out of my account without consent. I will contact my bank about this today. You cannot penalise me for your bad service. I never received any tickets and I changed delivery address to the buyer as you stated that I could, so it makes sense that I didn't receive them. Simple. Give me back my money and I promise you I will never deal with viagogo again.
Lynne hetherington

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1:23 pm EDT

Viagogo organizer cancelled event but still didn't get refund

Hello,
My order ID is [protected] and I placed it on 7.6.2017 . I bought it for Cirque du Soleil-Kooza which was supposed be started on Sunday, 11 June 2017 at 17.00, Under the Grand Chapiteau, Perth, Australia. But, the organizer cancelled the circus show on that day without any prior notice. They informed me that I shall get refund directly into my bank account from you. Still I didn't get any refund from you, even a single email regarding this.
Can you kindly take necessary steps to give my money back? My email ID is [protected]@OUTLOOK.COM. I have an image for your kind convenience.
Thanks in advance.
Regards,

Abid

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10:20 am EDT

Viagogo listing [protected]

Viagogo had not provided me of payment for tickets I sent through their corridor service.
They have not kept me informed as to why.
They fail to respond to my emails 95% of the time.
I registered 2 to UB40 tickets to viagogo for them to sell. The delivery man picked the tickets up to deliver along with 4 other tickets for a different destination (which were delivered).
Viagogo will not pay me for the 2 tickets I gave to them.
They are purposely withholding my money because the website is a scam site.
I am taking legal action along with 7 other people in the same scenario.

Regards
Kal Karrara

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S
7:40 am EDT

Viagogo order number: [protected] - missold tickets - refund due

Dear Sirs

Re: Order Number: [protected]
Stereophonics concert on 25th July 2017 at Plymouth Pavilions
Missold tickets – refund due in the sum of £431.41

I regret to inform you that Viagogo has missold four tickets to me today at a total price of £431.41 regarding the Stereophonics concert that is due to take place on 25th July 2017 in Plymouth. The relevant order number is [protected]. I am therefore writing to notify you of my order cancellation and request that you make the full refund due as a result.

When commencing the booking procedure this morning (i.e. 20 June 2017), your website advertised the tickets to have a “face value” of £38.50. However, when I came to “Step 4 Review” section of your website to ascertain the final overall cost and check whether details entered were correct, and generally decide whether to finalise the booking, that was the first time that I was informed that the true value of the tickets at £107.85 each, an extortionate additional sum of £69.35 per ticket, totalling £431.41 which was apparently in relation to the “delivery fee, VAT, and booking fee.” That was also the first time that I was informed that the order had already been made, and could not be cancelled. However, at that section of the website, the ten minute clock was still counting down as if the purchase were yet to be made. If I had been informed the true total cost of the tickets before purchase, I would certainly not have proceeded with the purchase. The total cost is obviously key information when considering any purchase or sale.

In addition to the above, your website purchase method is unnecessarily aggressive as well as misleading. There were repeated reminders flashing up that tickets were selling very fast, with apparently only a handful remaining available, and that my place in the queue would be lost if the purchase was not completed in the slim window of ten minutes.

Since the above I have noted that Viagogo’s website states, in a very remote location, that “all orders are final.” That is entirely unreasonable, especially given the missale that has taken place as outlined above. In addition, whilst you allege a customer can re-sell their tickets on your website, it is not possible to obtain a full refund via that method, not only because the tickets are already vastly overpriced, but also due to the additional “seller’s fee” and additional “VAT” that will apparently be charged by Viagogo.

I also was not aware that Viagogo was a secondary ticket website until after the above took place. It has therefore come to light that Viagogo has also failed to:- (1) inform me of the fact that Viagogo may not be the actual seller and, if that transpires to be the case here, (2) provide me with the true seller’s identity and geographic address prior to the above mentioned purchase being completed.

It therefore appears that Viagogo have breached the Consumer Rights Act 2015, Consumer Protection from Unfair Trading Regulations 2008, and The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The Competition and Markets Authority and the law generally clearly state that companies such as Viagogo should provide correct, complete and transparent information before a purchase is made. Businesses not providing that information could be in breach of consumer protection law.

I have been informed that back in or around February 2017 similar issues arose with an Ed Sheeran concert, which your spokesperson claimed to be due to a website “hiccup” or “glitch.” It appears that your website “hiccup” remains unresolved in light of today’s events. Your spokesman also stated that anyone affected in similar circumstances will be refunded in full.

Given the timescales involved and the above mentioned circumstances, you will no doubt be aware that I am entitled to now cancel my order with Viagogo. Please therefore accept this email as my notice of cancellation.

In addition, it is only reasonable in the circumstances for a full refund in the sum of £431.41 to also be made to me within the next 14 days. That is in accordance not only with the full refunds you have provided to previous customers, but is also the refund to which I am entitled by law as referred to above.

I would be grateful if you would by 27 June 2017 acknowledge in writing that my contract is cancelled and also provide written confirmation that a full refund of £431.41 and any other sums charged will be provided to me by 4 July 2017, without any cancellation charge being raised.

Please note that, if I do not receive the written confirmation and/or the refund requested then I will commence legal proceedings, as well as report Viagogo’s conduct to the Competition and Markets Authority and also the media without further notice to you.

Documentary evidence in support of the above can be provided upon request.

I look forward to hearing from you shortly.

Yours faithfully

Mrs S D Hayward
[protected]@gmail.com

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7:26 am EDT
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Viagogo I want to cancel a listing for motown the musical on july 15th. I can not access my account to cancel.

I have tried to contact Viagogo to cancel listing [protected] for Motown the musical on july 15th. I have tried to contact Viagogo by phone and email but never get a reply. Have tried to request a password reset but have never received any email confirming pass word reset. I now want to cancel my account but unable to contact Viagogo to do so ? Does any one have a way of contacting Viagogo ?

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5:01 am EDT

Viagogo tickets

Purchased two tickets to the Aegon Tennis this coming Sunday 25th. Apparently tickets were sent with UPS. UPS claimed that they never had the tickets and I should contact Viagogo. Viagogo then haven't got back to me... I can't get through by telephone, they don't respond to emails and if I want to re-sell the tickets through them for the same price I purchased them for, they want to charge me £70. I am appalled by their zero customer service and I am £700 down on tickets I don't have and can't re-sell.

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1:52 am EDT

Viagogo false representation/ unethical behaviour

Viagogo lead me to believe that this was the official ticket seller for fleet foxes tickets as they came out at 10am yesterday morning. They were selling 3 lots of tickets all showing where you could be seated in the O2. With pop up messages reading 'you are in a queue there are 11 in front of you' and 'hurry only 1% of tickets left' along with a 7 minute timer urging me to book the tickets quickly, I was convinced that this was the official website. All tickets were being sold for £80 with a £30 fee on top of each. I bought 4 and spent £440 whilst tickets are still on sale for £40 each. I was mislead by viagogo and have been completely conned out of this money. I immediately emailed them to say I wanted a refund when I realised how much the official tickets were still being sold for. They told me the only thing they could do is get me to resell them through their website at a loss of £140 for me. (More than triple the price of 3 tickets). I can't believe they are allowed to do this and that there is no method of recourse especially when I told them within the hour I didn't want the tickets.

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9:25 am EDT
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Viagogo ricky gervais - mayflower southampton

We were due to see Ricky Gervais at the Mayflower in Southampton today, Monday 19.6.17 at 7.30pm. During the weekend I received an email declaring you do not have tickets and will be cancelling our event and refunding the money.

I have contacted Customer Support as your website states 100% guaranteed tickets! This is misrepresentation. Cancelling it so close to the event is not acceptable, as explained we are both self-employed and have taken the day off for this event. It was too late by the time we received your email to book things in. I want some kind of compensation and the fact you have had my money for months is totally unacceptable.

This is a terrible service and will be going to the ombudsman if I do not get a satisfactory result of compensation.

I will never use this service again, and you need to remove the 100% guaranteed tickets as this is not correct.

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8:11 am EDT

Viagogo shawn mendes tickets order no [protected]

I have not yet received a refund for the above tickets. Viagogo were not able to supply them at the last minute and offered a refund. Not only was my son very disappointed but I have not received the refund and cannot get through to you on any of the phone numbers.
On the web site it claims I have been refunded so I cannot send an enquiry.
Please help!
Wendy Martin

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Viagogo Customer Reviews Overview

Viagogo is a reputable online ticket marketplace that offers a wide range of tickets for various events, including sports, concerts, theater, and more. The platform has gained popularity over the years due to its user-friendly interface, competitive pricing, and reliable customer service.

One of the most significant advantages of Viagogo is its extensive selection of tickets. The platform offers tickets for events all over the world, making it easy for users to find the tickets they need for their favorite events. Additionally, Viagogo's pricing is competitive, and users can often find tickets at lower prices than other ticket marketplaces.

Another positive aspect of Viagogo is its customer service. The platform has a dedicated customer support team that is available 24/7 to assist users with any issues they may encounter. Users can contact customer support via phone, email, or live chat, and the team is known for being responsive and helpful.

Overall, Viagogo is a reliable and trustworthy ticket marketplace that offers a wide range of tickets at competitive prices. With its user-friendly interface and excellent customer service, it's no wonder that Viagogo has become a go-to platform for ticket buyers around the world.

Viagogo In-depth Review

Website Design and User Experience: The website design of Viagogo is clean and user-friendly, making it easy to navigate and find the tickets you're looking for. The search bar is prominently displayed, allowing you to quickly search for specific events or artists. The layout is intuitive, with clear categories and filters to refine your search. Overall, the user experience is smooth and efficient.

Ticket Availability and Selection: Viagogo offers a wide range of tickets for various events, including concerts, sports games, and theater shows. The selection is extensive, with tickets available for both popular and niche events. Whether you're looking for front-row seats or more affordable options, Viagogo has options to suit every budget and preference.

Pricing and Fees: While the ticket prices on Viagogo can sometimes be higher than face value, the platform provides a convenient marketplace for buying and selling tickets. It's important to note that Viagogo operates as a secondary ticket marketplace, so prices are determined by sellers. However, the website clearly displays the total price, including any fees or taxes, before you make a purchase.

Customer Service and Support: Viagogo offers customer support through various channels, including email and phone. The response time is generally prompt, and the support team is knowledgeable and helpful. They are available to assist with any inquiries or issues you may encounter during the ticket purchasing process.

Trust and Security: Viagogo has implemented measures to ensure trust and security for its users. The website uses secure payment methods, protecting your personal and financial information. Additionally, Viagogo has a secure ticket transfer process, allowing you to safely receive and transfer tickets to others.

Refund and Cancellation Policies: Viagogo's refund and cancellation policies vary depending on the event and the seller. It's important to carefully review the terms and conditions before making a purchase. While some tickets may be eligible for refunds or exchanges, others may have stricter policies. It's advisable to consider purchasing ticket insurance for added protection.

Delivery and Ticket Transfer Process: Viagogo offers various delivery options for tickets, including electronic delivery and physical mail. The delivery method will depend on the event and the seller's preferences. Additionally, Viagogo provides a secure ticket transfer process, allowing you to transfer tickets to others if needed.

Overall Reputation and Customer Feedback: Viagogo has a mixed reputation among customers. While some users have had positive experiences with the platform, others have reported issues with ticket authenticity or customer service. It's important to research and read customer reviews before making a purchase to ensure a positive experience.

Comparison with Competitors: When compared to its competitors, Viagogo offers a wide selection of tickets and a user-friendly website. However, some users have reported better customer service and lower fees on other ticket marketplaces. It's advisable to compare prices and reviews on different platforms before making a final decision.

Conclusion and Recommendation: Overall, Viagogo provides a convenient platform for buying and selling tickets to various events. The website design and user experience are commendable, and the ticket selection is extensive. However, it's important to carefully review the pricing, fees, and refund policies before making a purchase. Additionally, reading customer reviews and comparing with other ticket marketplaces can help ensure a positive experience.

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Contact Viagogo customer service

Phone numbers

+41 843 658 0829 +41 844 503 1909 More phone numbers

Website

www.viagogo.com

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