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1.0 717 Reviews

Viagogo Complaints Summary

3 Resolved
704 Unresolved
Our verdict: Engaging with Viagogo at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Viagogo reviews & complaints 717

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H
4:50 am EDT

Viagogo tickets sales

I have tried to sell a concert ticket with them. After confirming I was happy to sell they sent an email saying that o needed to post them today (which is not possible as I am away). Since the email said I had 48 hours to confirm the order I did not think I would need to post them today. When I clicked to 'report a problem' thinking o could explain the situation, I just got a messaging saying the order had been cancelled followed by an email saying my card would be charged £20 (from card details I was told were only required for ID and would not be charged)

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1:33 am EDT

Viagogo didn't pay me for tickets sold through viagogo to adelle sale 9181945

My Adelle tix were sold - you asked me to post them - I did but the tracking number couldn't be entered and I couldn't contact anyone to help - tried calling u back and it didn't go through... These tickets to Adele were sent - details below - now the other party have them - they have paid u and I am getting an additional charge - THIS IS SOOO UNFAIR AND REDICULOUS... PLEASE CALL ME - DETAILS OF CANCELATION BELOW - I HAVE NOW LOST AROUND $1000 BECAUSE OF U GUYS NOT CALLING - I NEED YOU TO HELP AND PAY ME WHAT I AM OWED!

HERE IS THE MESSAGE U SENT - AND IT ISN'T RIGHT THE PARTY RECEIVED THE TICKETS AND WENT - I HAVE THE RACKING NUMBER AND PROOF THEY RECEIVED THEM - NOW PAY ME MY $900+

Dear Justin, Unfortunately we have had to cancel your sale 9181945 of your Adele tickets. You no longer need to deliver or drop off the tickets and you can disregard any previous communication received regarding this sale. As part of our listing guarantee, should the sale not be fulfilled, viagogo reserves the right to charge the cost incurred as a result of the order not being fulfilled. In this instance we will hold the sum of AUD133.20 from your future sales payments. Event Information Order ID: 9181945 Ticket(s): Section 145 1, Row 16, (2 Ticket(s)) Event: Adele Venue: ANZ Stadium (Stadium Australia) Date: 11 March 2017, 19:30 Please do not reply to this message, as this email address does not accept incoming email. If you have any further enquiries please visit our help centre. Thank you for using viagogo! Copyright © 2017 viagogo. All rights reserved Privacy Policy | My Account This email was sent by viagogo AG and may contain confidential or privileged information. If you are not the intended recipient, please delete the message, attachments, and notify the sender. viagogo AG is registered in Switzerland under number CH-270.3.014.628-0. Address: viagogo, Rue de Lyon 109, 1203 Genève, Switzerland. Note: this address is not the Customer Service address. Any postal mail sent to this address will take a minimum of 14 days to reply, so please use the contact us link for a quicker response. For Customer Service enquiries, please visit our help centre.

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Agustin Rodriguez Erh
, AR
Aug 07, 2018 5:38 pm EDT
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I've sold WC tickets more than a month ago and Viagogo doesn't pay me. Viagogo says I've been paid but the bank transfer never took place. I have contacted customer service more than a dozen times without specific answers. VIAGOGO scams their customers, DO NOT USE IT.

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3:07 pm EDT
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Viagogo eastnor castle 18th june

The ticket was sold as 150 capacity,
In Eastnor castle, not specified as outdoor. My parents went as a birthday present to find it outdoor in a field not in the castle with a crowd of 2000. This was a missold ticket, not at all factual to the concert. I demand my money back as they never made the concert due to it being outside on the heat. This was a completely missold ticket at a great expense. We use you're site often and I am very disappointed with the lie you sold. Look forward to your response .
Jason Ridout

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1:02 pm EDT
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Viagogo selling tickets

Listing number [protected]

Hello

I sent my two platinum tickets for the ICC champions final to viagogo on Thursday after speaking to one of your customer services by courier. Try arrived at 12.37 pm through proof of postage.

I was then told by six people, spanning Friday to Saturday (currently 18:53) that they were about to 'go live' and be able to be sold any minute. They STILL are not active.

I am appalled by the lack of honesty, knowledge and training your staff showed. I am now in a position that I am still waiting to sell my tickets (for a minimum of £1000) and I still can't. I also don't have my tickets either! As I was told to send them to u asap so they'd have 'maximum selling time'

It is disgusting how I have been treated and I would like you to review your logs to see how it has been recorded; with broken promises.

I'm sure a massive company like yourself doesn't care about the odd thousand pound here or there, but to normal families this is our livelihood

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3:36 am EDT

Viagogo unprecedented fees

I bought 2 x Guns and Roses tickets for Sat 17 Jun. Just before I paid for them a huge amount was added for VAT and 'costs'. I wrote to your office requesting refund under 14 days and was ignored. I have repeatedly been ignored. Consequently I now have the tickets to find I paid £349 for 2x tickets with a face value of £75 each. Fees at 133% of the ticket itself. This is not only immoral but must be illegal under consumer legislation. I would like to have a break down of why this should cost so much and a POC for redress.

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4:38 pm EDT
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Viagogo cat stevens tickets

Order Number [protected] I was directed to Viagogo site NOT an official site and find I have now paid $747-85 for tickets valued at $329. I want my money back how do I go about this? There are still plenty of tickets available on the official site. This is unacceptable practice and I will pursue this constantly until resolved.
I only became aware of Viagogo bad practice when it was broadcast on New Zealand television. As I do not buy concert tickets that often I had no idea this was a scam

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11:17 am EDT

Viagogo summertime ball tickets

payed for tickets was told would receive no later than 3 days before event had to send 4 emails only got a reply from 1, finally found your phone number on the day before concert and called then to be told don't worry? we are looking into it, had to call back again to be told still looking into it ! eventually got a call back at about 5 oclock to be told had to pick tickets up from a hotel and when we got there joined the queue.I am very upset at my treatment over this especially as we had to pay quite a premium on tickets and got a terrible service not knowing if we was going less than 24 hours from start.
I would like a reply to this email I know I have a 1 in 4 chance of receiving one.

David Birdsall

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7:30 am EDT
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Viagogo giggs tickets

Hi i am very annoyed and feel very let down by your team. I bought tickets for my sister and I to going and see Giggs at the Southbank centre last Monday. When I first saw the tickets on your site the price given for these were£30 so £60 for two. After check out the price all the sudden had gone upto£100. I was very annoyed by this as there was no warning and to make the situation worse when we went to the concert on Monday the ticket office said they would refuse our tickets because you had sold them for an unacceptable amount and they should have been £30 which is what they were selling then for on the door. I therefore would like £40 refunded to my account please.

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3:40 am EDT

Viagogo take that concert tickets

I ordered tickets for 18/6/17 for the above concert. Tickets came for 25/6/17. Despite numerous unhelpful telephone calls one suggested we went to the 25/6/17 date. The event was cancelled for 25/6 due to s terror attack at the Manchester arena. I have received no contact re the rearranged date of the June event.
None of my emails have been responded to.

The tickets through Viagogo cost me over £300 sterling. I want to go to the rearranged concert or receive a full refund as the error was Viagogo's

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1:08 pm EDT

Viagogo mrs browns boys show tickets - no tickets

Excessive pricing, bad communication & despicable customer service and still no tickets!
Purchased x5 tickets for mrs browns boys in cardiff motorpoint arena for 15.6.17 back in october 2016. Paid ticket prices plus x5 booking fees, plus x5 postage fees to be posted to one single address.
On 12.6.17 I called to say no tickets had arrived, I was informed they were being delivered by ups courier. No tickets arrived so on 15.6.17 I rang to be very ridley told there were no tickets available and they had sent an refund & email on 13.6.17 (Of which I never recieved).
When asked what happens now as it was for people with learning disabilities so specialist transport & staffing had been arranged and paid for? Absolutely no empathy from your customer service agent who put the call down when I asked to speak to management. I called back of which a different agent explained the situation and no tickets were available. I asked for a complaints number or procedures... Of which I was told "there is none just send an email from the website"
I am disgusted that tickets were sold when they were not there to sell plus not being informed and no tickets or even refund to purchase more tickets. This has had a financial cost due to interest of £360 held for 8 months, pre-paid specialist transport and staffing of which I cannot recieved a refund as less than 48hrs notice.
There is an even bigger emotional cost due to people with learning disabilities not understanding why they cannot go to a shoe that has been booked and paid for months in advance and to top it off they are going thro a bereavement of a close family member just last week.
So thank you viagogo for your emotional and financial loss today, I will not be booking through yourselves ever again and will be sure to inform others of the appaulling service. I will expect a response including an apology, I will then be forwarding invoices for fincial loss and will compensation for your irresponsible actions and service.

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5:55 am EDT

Viagogo steely dan bluesfest october 2017

I am incredibly irritated by the atrocious lack of support I've received from viagogo customer service over the past few days.

On Tuesday (June 13th), I ordered 2 tickets to see Steely Dan perform at the O2 centre in October ([protected]) and managed to grab decent enough seats for as much as £483.79. I'm aware that these tickets are in high demand, and this will be their last concert in the UK, so I managed to scrap together enough cash for a band I've been waiting my entire life to see. However, the next day I received an email informing me that the purchase had been cancelled and I'd receive a refund in up to 10 working days.

So; I went on the hunt again, and found some more decent(ish) tickets for the extortionate price of £500.44 ([protected]) with an absolutely absurd bookin fee, but again, I'm not here about the price, I'm here because, as you can probably guess, early this morning I received another email informing me that the purchase had AGAIN been cancelled.

The thing that upsets me the most is the fact that I could have used a different website to buy the tickets, and right now I'd be going to my dream concert. Over £900 has left my account in just 2 days, and I'm appalled by such shoddy service from viagogo.

Shouldn't someone be keeping track of sales and preventing things like this from happening? I expect some advice/guidance from a customer service representative ASAP as I've put a very high level of effort and received significant financial backlash from securing these tickets.

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5:05 am EDT
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Viagogo unacceptably high handling fee

I just bought tickets (15th June 2017) for Cat Stevens in Auckland with Viagogo. During the purchase process, there was some small print saying "+vat and fees", but it wasn't until after putting in all my credit card details that the fees were actually stated. The price of 2 tickets was $290, and the fees were $100 - around one-third of the ticket price. This is not OK and I would not use Viagogo again. I think they should refund the fees, and they should CLEARLY state, along with the very first mention of the ticket price, what the handling fee is.

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4:30 am EDT

Viagogo unpaid money from sale of wwe tickets

I recently sold 2 WWE RAW tickets for the London show through viagogo and I am still waiting for the money to be paid into my PayPal account which should have been completed the beginning of may when the event took place.
I have contacted the numerous times as they are using a slightly wrong email address for my PayPal therefore it isn't going into my account.my PayPal email is [protected]@ hotmail.co.uk but they repeatedly keep trying to send it to jenna-williams1'@hotmail.co.uk.
There's no ' in my email address I have informed them off this and made sure it's right in my account but they still keep using the wrong email.
I can't afford to lose £100 and think this company is a joke as they seem to be try to avoid payment.

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12:06 am EDT

Viagogo tickets that I bought from

I bought a UFC ticket from Viagogo around 4th June 2017 and I wasn't able to print the eticket since then, the eticket were a blank piece of paper when I open it on my computer. I'm from singapore and my number is +65 [protected]. The event itself is within days and yet I still don't have any updates on my ticket. My ticket is for UFC fight night Singapore Section Level 300, Row:, 1ticket. Venue : Singapore Indoor Stadium on Saturday 17 June 2017 @ 1700, bought the tickets at $50.55 usd. My order ID is [protected]. I need a reply asap thank u.

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12:04 am EDT

Viagogo order was cancelled! money was still taken out!

I was charged for tickets that I did not won't when I cancelled them.
Your prices were miss leading and a scam.
I want a refund off $1393.43 you have taken my money!
I do not want these tickets your have lied and these tickets are not even for sale yet in Australia.
Order ID [protected]
Email [protected]@gmail.com
I demand to speak to a manger or someone in charge immediately
Ring me or give me a real number to call
[protected]!

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2:08 pm EDT
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Viagogo adele tickets

I have been charged the cost of a third ticket in fees that were not presented at the point of sale... I cannot believe that I have been charged nearly £80 extra to what was on the final screen at confirmation of purchase. I was told on your website that the fees are made clear but they were definitely not. As the concert is yet to happen I wish to have my tickets refunded in full as the full price was kept until it showed up on my bank statement and on my confirmation email, by which time it was too late... how do two tickets at £103 each make a total of £283 ? I have researched this and found that there are many people out of pocket for the same reason so unless I am refunded fully I will take this further.

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12:42 pm EDT

Viagogo concert tickets

To Whom this may concern

Due to the change in venue which is completely understandable, It feels to me I wasn't offered / or giving adequate advice support to get my tickets amended to attend the new venue.
I have taken reasonable steps with my phone calls and emails and have no in my view a helpful response to resolve this situation

Because of this action I am now out of pocket for the train tickets and hotel booked which totals £230 excluding the ticket cost, and all I wanted was to get my tickets amended so I can attend the altered location. I have had to change my shifts and take unpaid leave in order to attend this show and I am not happy with the outcome.

I really hope I can get a speedy and suitable outcome as I feel this is not an acceptable outcome not being given this simple opportunity
please see in bul point the notes I have made which should evidence the disappointing communication

• 17th February 2017 - confirmation of ticket purchase
• 21st February 2017 - email to say event had changed starting time
• 23rd May 2017 - tickets are available to download
• 27th May 2017 - I emailed to ask about either a refund or access to new tickets if concert was relocated
• 11th June - emailed to ask if my tickets were valid for new venue as I had read online that is was being relocated
• 13th June 2017 - email received to say I was being refunded
• 13th June 2017 - made a call to the customer service and was told to email
• 14th June 2017 - was on hold for 25 minutes then told to email as event was more than 72 hours in advance
• On my account it says that customer support is no longer possible as I have been refunded (see photo attached)
• Order number: 9164448

Please contact me via email or call me.
[protected]@outlook.com

I want to raise this as an official complaint as trying to resolve this previously has simply not worked

Kind regards
Hannah Goodbody

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5:12 pm EDT

Viagogo london grammar tickets

I have recently purchased London Grammar tickets for 21/10/17. I paid £83.60 per ticket; almost £60 for VAT and booking fee and almost £10 delivery. This made a grand total of £234.15! I was unaware of this total cost until I had already purchased the tickets, as I was on a clock timer to purchase them. I was actually really shocked by the total price, by which time it was too late to change my mind.

Today, I arrived home to find that my tickets had arrived. When I opened the envelope and looked at the tickets, the face value of each ticket is £35! Plus there would be an admin charge if £6 per ticket. Whilst I accept that you are a company who sells the tickets, and are obviously going to inflate the price a little, I certainly do not expect to be ripped off in the way I feel I have. How in gods name can you add Nearly £150 onto the transaction and think it is fair and just. I am so disgusted and upset, I could cry. I work bloody hard and have waited a long time to see London Grammar again, but now I feel this has dampened my mood completely.

How is this justifiable? How can your company get away with charging people such over-inflated ticket prices and admin fees?

Of course, after the event I have googled your company further and the same thing appears to be being said over and over again, in that there are thousands of disgruntled customers whom have been sold tickets at such overinflated prices and can do nothing about it.

I have also read that your Customer Services are shocking, so I wait with baited breath to see if you will respond to this message.

My order number is: [protected]

I look forward to hearing from you with your detailed reply. If I do not hear from you within 14 days, I will be contacting my Lawyer for some advice on the way forward.

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1:09 pm EDT

Viagogo sent me damaged tickets

In February I have purchased the tickets for Ludovico Einaudi's concert and I spent about 300£. Today I finally received the tickets and they are both completely ruined. They look like forged tickets. I am pretty sure I will not gain access with these tickets, they seem fake. No way to contact the company directly to ask for an e-ticket or a refund.
Order number 9000532

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4:51 am EDT
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Viagogo aegon championship 2017

I am appalled... I have just received my two tickets for june 21st.
The value of the tickets are £130 each.
Viagago has charged me double the price of the ticket at £263 per ticket plus an extra £93 fee for each ticket plus a £4 postal fee!

That is absolutely extortion at it's finest!

If you don't do something about these charges I will go public. You are already being investigated for fraud...

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ronland smith
ronland smith
Chicago, US
Jun 13, 2017 5:04 am EDT
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Oh My God.why are all this scammer everywhere, that is how i was once scam by one so called binary options trade, i never new it was scam until i lost a lot of money to them, until i found at the great platform and broker which help me in recovering all my money...i will love to introduce to you the broker if you are interested

Viagogo Customer Reviews Overview

Viagogo is a reputable online ticket marketplace that offers a wide range of tickets for various events, including sports, concerts, theater, and more. The platform has gained popularity over the years due to its user-friendly interface, competitive pricing, and reliable customer service.

One of the most significant advantages of Viagogo is its extensive selection of tickets. The platform offers tickets for events all over the world, making it easy for users to find the tickets they need for their favorite events. Additionally, Viagogo's pricing is competitive, and users can often find tickets at lower prices than other ticket marketplaces.

Another positive aspect of Viagogo is its customer service. The platform has a dedicated customer support team that is available 24/7 to assist users with any issues they may encounter. Users can contact customer support via phone, email, or live chat, and the team is known for being responsive and helpful.

Overall, Viagogo is a reliable and trustworthy ticket marketplace that offers a wide range of tickets at competitive prices. With its user-friendly interface and excellent customer service, it's no wonder that Viagogo has become a go-to platform for ticket buyers around the world.

Viagogo In-depth Review

Website Design and User Experience: The website design of Viagogo is clean and user-friendly, making it easy to navigate and find the tickets you're looking for. The search bar is prominently displayed, allowing you to quickly search for specific events or artists. The layout is intuitive, with clear categories and filters to refine your search. Overall, the user experience is smooth and efficient.

Ticket Availability and Selection: Viagogo offers a wide range of tickets for various events, including concerts, sports games, and theater shows. The selection is extensive, with tickets available for both popular and niche events. Whether you're looking for front-row seats or more affordable options, Viagogo has options to suit every budget and preference.

Pricing and Fees: While the ticket prices on Viagogo can sometimes be higher than face value, the platform provides a convenient marketplace for buying and selling tickets. It's important to note that Viagogo operates as a secondary ticket marketplace, so prices are determined by sellers. However, the website clearly displays the total price, including any fees or taxes, before you make a purchase.

Customer Service and Support: Viagogo offers customer support through various channels, including email and phone. The response time is generally prompt, and the support team is knowledgeable and helpful. They are available to assist with any inquiries or issues you may encounter during the ticket purchasing process.

Trust and Security: Viagogo has implemented measures to ensure trust and security for its users. The website uses secure payment methods, protecting your personal and financial information. Additionally, Viagogo has a secure ticket transfer process, allowing you to safely receive and transfer tickets to others.

Refund and Cancellation Policies: Viagogo's refund and cancellation policies vary depending on the event and the seller. It's important to carefully review the terms and conditions before making a purchase. While some tickets may be eligible for refunds or exchanges, others may have stricter policies. It's advisable to consider purchasing ticket insurance for added protection.

Delivery and Ticket Transfer Process: Viagogo offers various delivery options for tickets, including electronic delivery and physical mail. The delivery method will depend on the event and the seller's preferences. Additionally, Viagogo provides a secure ticket transfer process, allowing you to transfer tickets to others if needed.

Overall Reputation and Customer Feedback: Viagogo has a mixed reputation among customers. While some users have had positive experiences with the platform, others have reported issues with ticket authenticity or customer service. It's important to research and read customer reviews before making a purchase to ensure a positive experience.

Comparison with Competitors: When compared to its competitors, Viagogo offers a wide selection of tickets and a user-friendly website. However, some users have reported better customer service and lower fees on other ticket marketplaces. It's advisable to compare prices and reviews on different platforms before making a final decision.

Conclusion and Recommendation: Overall, Viagogo provides a convenient platform for buying and selling tickets to various events. The website design and user experience are commendable, and the ticket selection is extensive. However, it's important to carefully review the pricing, fees, and refund policies before making a purchase. Additionally, reading customer reviews and comparing with other ticket marketplaces can help ensure a positive experience.

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Contact Viagogo customer service

Phone numbers

+41 843 658 0829 +41 844 503 1909 More phone numbers

Website

www.viagogo.com

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