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Via.comticket cancellation refund not done

Hi I am Dr Aasthaa.i booked a flight ticket from Singapore to kolkata by via.com portal for dated 28th may which I cancelled on 25th may n rebooked it for a later date. Booking Id is FMNSG202NSAB9
E ticket no [protected]
It's been more than one and half months and multiple calls and email attempts that they are not initiating the refund process and giving vague reply that their system is showing that I flew on the ticket which is absolutely not the scene and I have all the evidence to prove that I dint fly on that ticket
I want the refund to be done in the bank account and some fine to be levied on the company as they are cheating and trying to get away with the money

Aa
Jul 12, 2017

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