I have been trying to contact them for almost 2 months regarding my refund and left numerous messages (as noone ever answers) and sent emails, yet I still haven't heard back. The Fitzrovia branch never answer the phone nor do they respond to emails. Really bad customer service, this is not how paying customers should be treated. Beware of purchasing any treatment here and don't be tempted by the low prices/discounts offered.
I have paid for a few sessions (£379) I have only received one sessions (sept 2018) every time I go to book a session they cancel on me or there “completely full” now I try calling them and there isn’t any way to contact them every number seems to be cut off including there “shops” or main office
write letters and ask for refunds one send it to the manager of the vg medispa you went for the treatment and one send it to the berkeley square address, after you have done and still nothing contact consumer rights and they will help. im in same boat with you but im sure that consumer advisers right will help .
hope this helps
Me too, I'm still waiting for the refund since October, I don't know what to do..
Has anyone had any luck with getting a refund?
Same here, I've been trying to get my refund for 3 months now but still getting nowhere. What can we do?
Rude staff, i want a refund of 300 pounds, i havent started my treatment yet, how do i get refund, cause customer care are not repling to my emails. Please help.