VetShopOnline.com review: Never received order of pet meds! 4

I live in Texas and placed an order for a years supply of Revolution with VetShopOnline.com, not realizing that it was out of the U.S., as the hours of phone contact were listed as U.S. PST. That order was placed March 10th. I received a confirmation email learning then that it was an Austrailian company and my account was deducted the full payment on that date. It is now April 10th and I still have not received my order.

According to the website and my confirmation email, the order was shipped and should have arrived in 7 to 10 days. I have previously contacted the company twice, once by email and once by phone last week, getting a run around, saying that 'customs' must have tied up the shipment and that if that was the case I should have it any day. NO MENTION OF POSSIBLE 'CUSTOMS' PROBLEMS were ever mentioned previously.

I have waited another week, and contacted them by phone again. They are 'checking into it and will contact me by phone or email by tomorrow morning' to 'let me know'. I do not find this company to be viable or reliable, and at this point this company appears to be fraudulent and a scam. They supposedly 'guarantee' the product and delivery, but I fear at this point I'm simply out over a hundred dollars for an order I will never receive.

If I ever receive the product, I will repost saying so. Otherwise, internet buyer - BEWARE!