T-Mobile USA review: unauthorized credit card charges 331

I have recently had an expirience with T-mobile which I would like everyone to be aware of. While they treat you right when your signing a contract or renewing one, they certainly care less about your issues ones they have you on the hook. I got suckered into a two year contract by their lackluster offers and started having issues with my phone since day one. To this day, after sending me warranty replacement phones that work for maybe a whole week at a time, they refuse to help me purchase a different phone at the new customer rate since they feel that me getting the warranty replacements should resolve the issue. I hate T-mobile and do not recommend them to anyone that would like to have a working phone & service. On more than one occasion they have expressed by their actions that their business model is profits over customers. The business model of champions.

i took out a new contract with t-mobile and the handset models motorola motoluxe where faulty within the first week. i took them back to the tmobile shop in manchester, they tried to book them in for repair but they had trouble logging them onto the system. i rang tmobile who sent me to more handsets of the same model, these are both now faulty and ive asked could these be change these phones for different phones as these motorola handsets are obviousley faulty. t mobile are telling me that they cant do this request but they are not telling me why. i feel very incnvienced about this. thankyou, terri

Hello Kelly Spindle,

My name is Robert Clark with Acct # [protected], Phn # [protected]. I have been trying to resolve an issue with the T-Mobile Customer Service Dept. but continue to have no luck. I first call back in July 12 to claim about very poor service levels or no service for hours within my area. I called weekly, i spent almost two hours on phone with tech services to verify my phone settings, nothing was found, the same service problems continued so I went to the local T-mobile store/service center only to be insulted and disrespected by rep, in which I than called in to file complaint, since I had this problem since the first of July it was now the first week of Oct 12, I just couldn't keep telling people of my very disturbing situation and found no solution, so I was forced to cancel one of my phone lines and have the service and number connected to another company. I only wish that someone from the Customer Relations Department would call me to resolve the charges I am now being charged for cancelation of one number totaling $ 240.00, I have repeatly called customer service but to no surprise they just don't want to resolve this matter.
Please help me.

Please call me at [protected]
Robert Clark

Kenneth M Lipton, Attorney At Law - State Bar #82342

This is an advertisement/communication/solicitation

We are looking for potential clients or witnesses who have worked or are still working for T-Mobile in California and were not allowed seating during their work period.

Please contact me to discuss at [protected] between the hours of 9 am to 5pm PST.

My address is 5900 Sepulveda Blvd Suite #400 Van Nuys, CA 91411

Okay last year i had brought a motorola product from tmobile, that was the worst thing that i could have done! This phone was okay for the first couple of weeks then it went downhill from that. So i called in upteen times and they only wanted to troubleshoot my phone, sending me from rep to rep. Until finally they told me they came up with a solution(But they really didnt it made matters worse) so im believeing them feeding in too their bs. So they told me they would send me a replacement phone, which would be for the same make and model. So i tred that and that was worse than the first one( the first phone was doing a half ring and go to straight to my voicemail, dropping calls, and blackscreening) now phone number 2 was dropping calls, still half ringing, wasnt sending out text, or wasnt recieving them, freezing, white and blackscreening, and not allowing to use the internet feature that i was paying monthly for. So i kept calling in and the customer service reps got ruder and tried to play me for a fool. And so then they sent me yet another troublesome phone. So this makes 3 of the same phone that i had since jan. and it was only 4 months into getting the service! So then i just kept that phone till it was stolen and i had to replace it yet again through my insurance company. Now to top it all off my phone then was turing itself off with the same above problems, and they really gave me the run around with this telling all kind of garbage that was not even relevant to the problem at hand. So then that phone died a sudden mysterious death that has yet to be explained. So i got the same phone again cause thats all i was elgible for at the present moment. So this phone is making un-found calls to the police, and other contacts in my handset unbeknowist to me or not charted in tmobile records but minutes were being deducted from something i didnt even use! (those calls were supposed to be covered cause it was mainly my fave 5 being harrassed by this piece of crap phone! They still have no idea or evidence that i made outgoing calls but they still took my minutes... ###...

i am being charged for an extra number that was supposed to be my internet acct but scince the service would not work the co. said i could pay ten a month instead of sixty untill the problen was resolved, i did everything they said to try and about 200.00 later it still wasnt fixed so went to a differant provider for wireless internet and now they wont cancel the other acct unless i pay over 200.00 for early cancelation of the service i dont have and never had and they wont credit my acct for the fee iwas paying monthly so when the problem was fixed i wouldnt have to pay all the fees, they are actully still billing me 10.00 a month for the service i dont have and now my phone is going to be suspended cause i cant pay the bill scince loss of job . this is frustrating cause its my only device for getting a job among other things thank you, v.mummert

At the request of my wife, I switched from a good company that gave me excellent service, to a well known company (T-Mobile), that their only service is on the internet, and never solves the problems. Everyday, and several times a day, the phone has no dial tone. When I call, Technical Support tells me to disconnect the power cord, wait for 30 seconds, then connect it again, and in a few minutes, I get service again. Imagine doing this several times a day, after you try to use the phone and find out not only that you did not have a dial tone for some unknown time, but also the fact that other people could not get in touch with us. If they leave a voice mail, this is delivered several hours later. Imagine also that your computer and internet connection is upstairs, and you are almost 78 years old, and have to do this forced 'exercise' several times a day. They already taught me to solve the problem temporarily, disconnecting and connecting the power cord, but they refuse to send a technician to solve the problem temporarily. I have two alternatives: 1) to embarrass them publicly until they solve the problem; 2) start a civil lawsuit in small claims court to have the judge to force them to release me of the contract, which still has one and a half year to go; 3) Pay them $200 to get released of the contract, which is what they want.

I have three day weekends, and 600 whenever minutes on my T MOBILE plan. I was getting close to using all my minutes this billing cycle, so I used the #646# code frequently to make sure I didn't go over. It would take an hour or two to show the new total. It would also have- BILL CLOSE 11/01. I made it, SO I THOUGHT. Late in the evening on 11/01 it showed that I was over by 57 minutes. I got UPSET. NOW, early in the morning on 11/02, it's saying I'm 110 minutes over. 2 days after my BILL CLOSE?!

They also charge me for text messages that never reach the recipient.

My last bill was TWICE the average due to extra text messages. (texts that people say they never got) My two year contract ran out 2 months ago, so I think they may be trying to get whatever money they can out of me before I switch to another provider, where I can get UNLIMITED EVERYTHING for LESS than what they're SUPPOSED to charge me now. BEWARE OF T-MOBILE AND THEIR CODES! If you use #646# you better wait AT LEAST 2 to 3 days for your total.

I FEEL RIPPED OFF!

Mariana Tapp made a contract with T mobile on OCT. 23, 2009 for 1 telephone - 700 minutes - $79.99 per month. On Oct. 30, 2010, she added another phone- 1500 minutes - for same $ 79.99 per month for both phones. T mobile failed to explain to her that this was a new contract for 2 years. Mariana then cancelled one phone because the user passed away and she did not need 2 phones. Again, T mobile failed to explain to her that there were cancellation fees. The monthly fees became much too high, and Mariana cancelled T mobile, after being a customer for more than 3 years. She paid the final bill for use but T mobile sent her a bill for $ 702.22, including cancellation fees. Mariana is from Europe and is not familiar with the deceptive practices of some AMERICAN companies, but she is very responsible to pay her debts . We have reported this to the National BBB, Federal Trade Commission, Federal Communications Commission and the Florida Attorney General.

i ALSO was a victim of the VESTA *T-Mobile fraudulent charges only they charged me $133.20. I immediately called my credit card company and they sent a form to complete within 15 days. I am in the process of completing the form but will be taking the evidence down to our police department to file fraudulent charges against Vesta and T Mobile. I also called to file a complaint and they wanted my credit card number as well. I did not give it to them. The credit card has been cancelled.

I have never given TMobile my credit card number and I have never requested minutes on a prepaid card. Just think how many millions they are making on us. They are VULCHERS. They are NO BETTER THAN A RAPIST OR A MURDERER!

The Better Business Bureau.the Customer Service Rep is talking about must be fraudulent as well. I will make sure that MY Better Business Bureau knows about this greedy excuse of a Company claiming to operate in a customer service favorable manner.

From nick name mr superman 3bc t-mobile has a lot of incompedent employee's n supervisors n managers i also had to incidents of fraudlent charge's keep in mind my prepaid account i had it stopped in oct 2015 mine was on auto pay big mistake in december 0f 2016 they billed my bank of america checking account n then recently as march 16 2016 both fraudlent charges they never refunded december's 2016 fraudlent charge n they haven't refunded march's fraudlent charge t- mobile customers servive departments n prepaid departments n billing gave the compelete run around lieing all the time like they never heard of the company vesta t - mobile or vista t - mobile out right liarers all of them the only reson i had went back to them there service quality has improved immensely n coverage also n verzion now has no more un - limited data no more way to high i love my bank of america they are the very best bank in america n the world i've done my homework on all of them at least the majority my bank has fraud insurance for fraudlent charges such as this one i will never put my phone bi9ll on auto pay ever again like the saying goes first time shame on u the second time shame on me for trusting t - mobile to do what's right from the get go they did not my service stop ! ! ! back in october 0f 2015 i change service then then they want to see if i was watching my acount or not they did a fraudlent charge in 2016 december n another as recent as march i trust my bank of america not t - mobile if i ever do auto billing on my bills it will be with my bank not the billers un less i know for certain they will never over charge n do it always on time t - mobile reputation is totally destoryed for handleing auto billing thy are a bunch of idiots from top to bottom if i was the owner i would fire all of them no over sight or true customer care n never get a straight answer if they don't know it every customer matters in every business if that's not every business motto they will lose lots of customers n every business motto who are smart always do what's right by all customer's n fair n honest n the customer will take care of the business im can't believe the incompetience with this huge company they all should no this stealing n fraudlent from there customer's n it's obsiviously okay with management n top management the president of the company top to bottom it's okay to be a fraudlent thief at t - mobile n vesta n vista t - mobile there billing department n prepaid this the worst i've seen in the cell phone industry good luck customers my bank of america reimberse the two fraudlent charges my bank of america is the very best bank in america n the world they support a lot of excellent cause's that i believe in n support too customer's be aware of fraud it is everywhwere u miss it on your account after 60 days with your bank u lose the banks should prosecute t - mobile n other's for fraudlent charge's which are illegal speak up n stand up don't let these covert crook's get by this from mr superman 3bc by now good luck my friends

Received a fraudulent $60 charge from them today. I singed up with Boost Mobile about 4 days ago. Bank is trying to refund the charge and I got a new card #. But what do I do now? I went with Boost because it's only $30 a month and no contract for 4G LTE. If I give them my new debit card # to pay for next month, I'm afraid this is just going to keep happening.

I also had a unauthorized charge occur (March 2016).
However, I had noticed the post that indicated to contact: ecustomersupport@trustvesta.com or call toll free [protected].
I emailed them and in less than 5 minutes I received a call from them and a refund was issued.
I recommend this approach to anyone with concerns. I attempted to contact someone at T-Mobile first, and because my account with them was closed some time ago I was not able to reach or speak to anyone at T-Mobile. It is my understanding that Vesta is the company that handles prepaid accounts for many of the cell phone companies. The rep from Vesta was able to review the account and determine what, in error, occurred to trigger the charge and agreed that it was in error and was to be refunded. It was a recurring charge that I had authorized and last used in 2014. I also requested that my card number be removed from all/any future recurring charges to ensure it doesn't accidentally occur again, which was agreed upon.

This just happened to Me also. Somewhere they stole My debit card info. Had a 75.30 unauthorized charge on my bank account

T-mobile about 3 months ago changed the due date of my bill by a week earlier which messed me all up. On top of that now I'm finding out the plan I signed up for is not the plan I have anymore causing people on my plan to go over. and for the 2 years I've had t-mobile I've split my payment in 2 every month. Now last month I call up to make my second payment and she says I have to set up a payment for next months bill or I will be shut off! Not customer service at all! So I had to set up a payment for the full amount which I was told was 282.82 the amount my bill normally is. But this time u had to pay the whole bill instead of split payment that I normally do every month. So I had no choice but to stretch my money and borrow. Outrageous! How can u just change that on someone. Anyway they took out 382.82 and tried to say I said they could take that amount. Incorrect, had I been told that amount I would've asked why was it so high. I knew I wouldn't have that kind of money so why would I agree to pay something I don't have? And cause smaller bills to go into the negative at my bank and get charged 35 for each and 35 for every five days I can't pay. So I ended up going into the negative over 210 dollars because of all this. That is stealing last time I checked

I would like tmobile to refund my the 100 they cost me on to of the 210 in fees incurred due to then taking too much. I would also like to get the family share plan that I was told I had when I signed which mysteriously disappeared. Also I would like to be able to do the split payment which I was told I could and my billing date back to what it was the first of the month. And better customer service when I call not an attitude! Thank you planet feedback for giving me the opportunity to get this our on the open! Thanks so much!

Had service for 5 years. Trying to get a decent cell phone with renewed contract. Current phone was stolen. Was offered a phone with no memory and couldn't even redail a number. it was worse than the starting ohone. Wanted to change plans but not allowed to unless i pay extortion charge of 35.00 per line for all 5 phone.

When asked to speak with a supervisor, he said well its not our fault phone was stolen. My question to him was what can he do to keep me as a customer. the answer, nothing. the computer says I can not take care of a customer.

Just wanted people to know i have been with t-mobile six years automatic pay out of my account without fail, they made a mistake on my billing and refused to correct. why no idea, i could not believe are they so desperate for money they want to screw their own customers. cancelled and went with another service. also so many dropped call cannot even count should of changed alot sooner. hopeful the new service is much better!

I emailed Vesta customer service more than a month prior to the automatic withdrawal coming up. They made the withdrawal anyway.

There is a charge for $$76.84 on my checking account. I, nor anyone in my family have service thru Vesta. I would like charges returned to my account ASAP! I have filed a police report and reported it to the bank for further investigation.

My contract with T mobile expires and they keep charging after i called them that they should stop my service and i never use the phone again from the day i called them. They now want me to be with them by force.

I, too, am a victim of fraudulent credit card charges from Vesta mi telcel. Three separate charges, each about a week apart in small amounts. Never purchased from this company, am not in Mexico. Credit card has had to be cancelled. Seems that this company has a LOT of fraudulent credit card charges.

unauthorized charges to my card visa from this company on my daughter's phone

Youwithdrew funds from my checking account witout my knowlege nor my approval

I received a charge for $76.13 in March of 2013. I don't have t-mobile and never have in my life. I've also worked for Verizon for the past 3.5 years and had an agent line with them. This charge is most definitely fraudulent. I called Chase and they immediately refunded me.

i recently arrived in graz. i went to these mobile companies for internet at home. so initially i was told that all i need is passport and meldzet (residency certificate) and i should get it. when i went back with required docu these [censored]heads invented new rules that i have to stay 3 months before these #/@$#/# will give me connection.

I have the Samsung Exhibit II and I have been calling complaining about dropped calls, texts not sent properly or texts from months ago being sent in the present to random contacts. I have told T mobile of the issues many many times, and they say they are sending a service request out on my phone constantly, and then I call back and they say "we are working on the issue" They have told me it is this model of phone, that other customers have called with the same complaints. So I just called and asked if they could replace the phone for what I paid for it with another phone. They said sure send it in and we will send you the same phone back to you but brand new. I bought it brand new, and I have had the issues since I bought it. So I asked if I could get the value for it towards another phone, they said no, that they only replace phone with the same phone. So I asked why then is this happening? You know the issue, it is not your service, it is the model of phone. Why are you not calling and replacing the phone for your customers? He said because that is not our policy, we only replace phones with the same phone. His name is Jeffrey and he was a Supervisor. He then told me sorry for the inconvenience but we can only send you out the same phone, but at least it will be brand new! I don't get it! T MOBILE SUCKS! I am so angry right now. I spent over $300 for a paper weight and T mobile knows it is the model of phone and wont do ANYTHING about it! I still pay for my service, and it is not even a service at this point! I am so tired of T mobile's excuses!

purchased phone from t-mobile website, phone was defective, spent 45minutes with t-mobile trying to get phone to work, sent phone back to t-mobile with return authorization(had phone 2 DAYS), called to check on refund was told t-mobile does not give refunds on phones, this is crazy, Radio Shack will give you (30) days to return phone for a refund!WARNING, MAKE SURE IF YOU BUY A T-MOBILE PHONE YOU INTEND TO KEEP IT!

Hello,

Please help me get my refund - I ordered a phone from T-Mobile on 22nd Mar 2011 (Order Number : [protected]). For a " LG Optimus T™ with Google™ - Titanium Prepaid", I received the phone on 24th March 2011. I opened the package, the bubble wrap was not in there (It existed but no air in them). I opened the phone checked it throughly, Noticed that the back Battery Panel was cracked, i called t-mobile and asked them if they could send me the back cover only, they said no - I will have to send the phone back to them and they will send me another phone. Also they said the process will be delayed as it was a shipping damage and they will have to open a case with the shipper (UPS in this case) - I don't understand why the customer has to wait for their claims, i paid and expect the right product and if it is defective irrespective of the defect or who was it caused by T-Mobile should solve that within (With UPS), why should the customer be suffering, Any ways i thought just a week lets wait, i called the customer care again and asked for her suggestion how to go about this current situation as i needed the phone badly (My old phone was damaged) she said its going to take a while, why don't you ship us the phone and once we receive it they will inspect it and process my (New Order or Refund) Later i came to know that the staff had no knowledge that they cannot place a new order - Customer has to do that. I sent the phone back to T-mobile and T-mobile acknowledged that they received the phone by 1st Apr 2011, they said i should see the refund of the amount within a week (Also gave me a side note that it could take 30++ days to get my refund ). Since then i have been calling them for my refund, spoke to the supervisor, no help at all. I have to pay my credit card bill and i usually pay the amount in full and its due in 4 days. Can you please do something about my refund. My problem is i don't understand why should the customer suffer (Bear the Frustration), My part was paying the amount on time and i did that. I paid upfront, sent the phone back why would they hold my money? and i was without phone for 2+ weeks and went through a lot if trouble, finally had to buy the handset from a third party. After waiting and multiple calls T-Mobile is not taking any responsibility and instead the executives are rough. They just tell you that wait for 30 days then call back and we can initiate the Manual refund... Please help me in here ... Why should i suffer in all these ... ? I request Complaints Board to please take a strict action on my behalf and help me out. Thanks.

I have never seen a company rip off customers behind their back as much as TMobile! I cring each time I open my bill and see what is added on this time for no reason. My response is always "this was a promotional that you agreed to". I DID NOT! I feel like I am an ant taking on Godzilla! How do you fight such a big corporation? They always have their excuses and reasons and my bill has almost doubled this past year for no reason. I have talked and yelled until I am purple and they have us bound by a 2 year contract extension when we get a phone. This is so illegal! Some one needs to be on them and checking this "illegal activity" out.

My girlfriend's company purchased 40 T-mobile Dash phones and the phone has broken down consistently. She is currently on her third phone and it wasn't functioning . We went into the T-mobile store today and the customer service rep couldn't get the phone to start up after 30 minutes. Christina So, who's the manager sent us away with no phone and no service and said she couldn't do anything for us. We were basically kicked out of the store for having a broken phone. How ridiculous is it to walk out of a cell phone store without a function phone. If this was AT&T or verizon they would have replaced the phone.

German-owned T-mobile has a good reputation in Europe, but their US subsidiary has a growing track record of deceptive practices that should give pause to any prospective customer. Especially egregious is the simple fact that like all cellular phone companies T-Mobile operates on airwaves owned by the U.S. public.

We had long been concerned that our T-Mobile bill was higher than it should be, running around $300 per month. We had a plan that allowed for up to 3000 minutes and seldom used nearly that much. We determined that we could probably survive on less minutes. After discussing our issues with T-Mobile Customer Service via phone we went with their recommendation for a plan with less minutes... a 700 minute plan. Turns out it was something associated with a dubious consumer come-on called 'My Favs'. The rep never explained any of the features and we signed up to the 700 minute plan over the internet. The next month we noticed no difference. All of a sudden, just after Thanksgiving a bill came in that was nearly three times what we had been paying. We freaked and begin a long process of trying to reach Customer (we don't) 'Care'. It was later explained to us (in January) that before Christmas that their phone system was 'very busy' and the fact that we had waited (sometimes up to 40 minutes) without any response was just a fact of life. We did finally reach the company just after New Years and began a long sad back and forth 'communication' trying to resolve this issue. The company contends that they are being asked for a 'good will' refund. We contend that we were willing to pay for services actually rendered at the rate that we were being charged before being directed (either deceptively or unknowingly) to the WRONG plan for us. We have now spoken with no less than nine different reps. Most are courteous, but none are able to actually 'do' anything except play back some platitudes about being 'sorry for our inconvenience'.

There were instances where Customer Care representative Jenny, Dawn, Ashley told us they would put the account on administrative hold for 30 days, only to have the account shut off only days or even hours later. There were instances where Customer Care reps were very frank and stated that they had read the notes of our conversations with T-Mobile and were dumbfounded themselves (Milini). One rep (Ashley) claimed that she could not get an email response from one of the first reps to be involved. And this was internal!

The final straw was this week after yet another Customer Care rep. Matt, stated that he'd put the account on a 30 day administrative hold until a top supervisor could review. That was January 18th. He said he'd call again on the 19th to make sure things were being handled. He didn't call back... no surprise there. Instead, on the 23rd, roughly three weeks ahead of time the account was suspended for the fifth time in three weeks (btw we have paid several hundred in good will during this time). When we checked with the company we were told that a GM in Tennessee (?!) had refused the 'good will' credit and suspended our account.

What was originally a $300 per month issue is now almost $900.00 per month and T-Mobile is asking for $1, 900 to re-start. All this from the same level of service we asked for from T-Mobile for well over a year.

In summation, what began as a deceptive practice and/or ill-conceived program was turned into a very unpleasant tale indeed by a poorly run company that is focused on one thing along - gouging as much from their customers as possible.

For me, this German-owned outfit should be closely questioned about their practices by the FCC and sanctioned appropriately.

Bottom line is i pay for calls i have to make over and over again because they are either dropped, or so much static you cannot hear or i get messages like emergency call only. now that one is funny because someone was trying to get into my downstairs level very late in the nite and i called 911 on my cell phone and as soon as we started talking my phone hung up. after many hours on the phone with t-mobile i found out that they may be building a tower in my area next year, no promises on that but in the meantime i have to pay my bill no matter what until the contract expires. so when you sign t-mobiles contract you are signing to pay for something you may never get and they don't have to do a thing but have your signiture.

I didn't notice the charges for 6 months since I was a ATT customer I naturally assumed it was them, after digging deeper and reading articles like this I soon discovered it was T-Mobile on a pre-paid sim card I had bought for 50$ then cancelled once the next bill came due which was 134.77$, the bad part is that T-Mobile was also sending me a bill aside from these charges demanding payment each month even after I had called a cursed them out and demanded them to refund the first 2 monies I paid them.
It is nothing but theft and T-Mobile should be sued by every consumer who has been take by this scam, my email is Gvinc1@yahoo.com I am looking into legal actions and think we should all band together in a class action suit.

I was also a victim of the Vesta T-Mobile phone card scam, on June 6, 2013, for $20 and $54.75. I have asked my bank to dispute the unauthorized charge and return my money.

Mr. Naimon,
We are here to help! At Consumer Fraud Legal Services we have consumer rights lawyers who focus exclusively on defending customers from fraudulent billing, contracts, and service problems like the one in your consumer complaint against T-Mobile. Using the Consumer Fraud Act, we will try and get you a refund no matter how small the amount. Regardless, our time is free. If we win, the law requires that T-Mobile pays our legal fees. It does not cost you anything to talk to an attorney or visit our website. We hope to hear from you.
Contact CFLS at:
[protected]
attorney@fraudlegalservices.com
www.consumerfraudlegalservices.com

I too received an unauthorized charge from this company Versa T-Mobile for $50. Never had t-mobile services yet they somehow got my credit card number. Charge is being disputed.

EVERYONE WHO HAS BEEN SCAMED BY LAKELAND T-MOBIL PLEASE NOTIFY ME...I am going to hire a group of lawyers to start an investigation and law suit against them and the more people the better it is...my name is Debra and I was tricked into a 2 year contract with out my knowledge. I signed up for a month to month plan after 1 month I did not like the service so I cancelled. My final bill showed I owed for a cancellation of a 2 year contract. In my mind I figured out how she did it, (Summer) and now I plan on suing. Is there anyone else with a story? contact me at debramoore1216@gmail.com, I will be making an appointment with a law firm called Morgan and Morgan. It would be nice if we could all go together.

This is happening to me too. They started with the movie downloads and then 10.00 for even more unlimited minutes and 20.00 for even more texts. The clencher was the 20.00 charge to block this from happening in the furture.

I just recently had a charge from this company also and I have never had tmobile services and NEVER WILL... Went to my bank and filled out an affidavit and was instantly refunded for the full amount... @carolfedup if it has been that long since it happened you wont get your $ back you should have went to your bank immediately and disputed the charges then you would have had a better chance to get it back NEVER rely on a company to do so there not going to... Also it's really hard for me to believe that tmobile is a grade A company by the BBB. And the rep also LIED about that too see here http://www.bbb.org/western-washington/business-reviews/cellular-telephone-service-and-supplies/t-mobile-in-bellevue-wa-27026359 This is there actual rating a big fat D- due to SOOOOOO many complaints being filed and the do NOTHING about it... This is exactly why i will not and never will have anything to do with tmobile...

4 G is a scam...Ive been loosing signal since i got signed up...do not go with this company they are money hungry...overcharge is there thing