T-Mobile USA review: unauthorized credit card charges 331

I dont want to give Tmobile one more second of my time-But I want to SAVE SOMEONE ELSE FROM THIS LOW RENT COMPANY- BE WARNED – DO NOT SIGN UP WITH THIS JOKE OF A COMPANY.

Not only do they charge you $200 per line if you terminate early- regardless of how many years you have been with this company- they could care less AND they not only charge you FOR NOTHING- if you are one day into the next billing cycle when you term your account- THEY CHARGE YOU ANOTHER FULL MONTH – PLUS SERVICE CHARGES AND TAXES !

They will do NOTHING about it either. You are screwed. So – to leave their service – they charge you about $650! One rep will say – oh – you didn’t give 30 days notice. I told them I surely did – and that original contract was 15 years ago- the rep says “you’ll need to read that contract!”… um- that was 15 years ago you big ### joke! This company is STEALING from people- hard working people…. RUN RUN RUN -

I hope this keeps even ONE person away from this company. It’s actually loan sharky if you think about it !

Oh- and by the way – if you call and they change ANYTHING on your account- they start your 2 yr contract over- yup- Sneaksters – shady shady.

Tmobile has the worst service. I left Tmobile, cancelled a line that was out of contract and moved to an area where Tmobile does not offer service or sell service. I was told that if I provided my new lease that I would be relased of my early termination fee and be sent my last bill ($164.17). I never received my bill so I filed a complaint. After filing the complaint I get a letter from the execuiTVe office stating that my account is now at $399.17 and the matter is considered closed. So, for filing a complaint I get more money taked on. T-mboile states in their contract that a person cannot be roaming on their network 100% of the time (which I would in my new hometown). Tmobile aked me to send in my lease and Drivers Liscense which I did and they wavied the fee. Do not complain to these guys because they will jack the bill higher and expect payment. Get the Attorney General and the Beter Business Beurue involved with these guys. They rip us off and fradualantly place fees at whim on a persons account. I'm tired of being ripped off by cell phone giants.

S FL AVE T MOBILE ... ITS THE EMPLOYEE... I AM THE ONE WHO CAN IN SO PISSED LAST YEAR.. AND I AM SORRY BUT IM STILL AFTER THE EMPLOYEE WHERE IS HE .. IM FILEING COMPLANTS EVERY WHERE I CAN 2 YEAR CONTRACT ..UNLIMITED EVERY THING AND SOLD SAMSUNG T139 I BELIVE ... IM NOT HAPPY .. WHY DO WONT CUSTERMERS MAD LIKE THIS .. CAN I HAVE HIS JOB

I received a sales text, despite having been opted out of all marketing communication. The text included the phone number of the local branch where I got my phone. I called them, asked to talk to a manager, and they said yes, they are aware that many people who were on the 'do not call' list were contacted.

The store manager did not have, or did not give me a contact number for the regional office that was responsible. The customer service people referred me only to a PO box in Albuquerque to send a complaint to.

I have an unlock cell phone that I bought in Europe. I used it with several providers including Cingular, with no problem.

After using T-mobile sim card, it is lock. It can only accept the T-mobile sim card.
Customer service say they can't unlock it, even they say they didn't lock it. We call to the manufacturer, and they say only the cellphone provider can unlock the phone. Still T-mobile, don't want to unlock the phone or replace it.

I paid 100euros for a cell phone, and T-mobile rendered it useless!

I called in on October 19, 2012 to have my
home line disconnected since it was not working. I was
transfered to the loyalty department and spoke with a Representative.
I advised her as to why I was calling and she said that she could give
me a 10.00 credit on my bill for the next 2 years and send me a flip
phone and that I would be able to use it in place of the house phone asked
several time if what she was saying was correct she assured me that it
was she said I would have to extend my contract for the home phone. I
agreed and extended my contract for 2 year for that line only. I was
never told that my cell phone lines would be extended for 2 years also. I was also told that
I had 20 daya to recend my contract. I called in today to cancel my
home line since I had not received any equipment I was
then informed by rep# 40900 in loyalty that the information I
was given was not correct there was no phone ever ordered for me
though it was in the notes. I was also told that she would do a
followup and credit my account the 200.00 early termination fee for my
home line but that I was still under contract for my 2 additional
lines this was the first time I was told that these lines were under
contract I informed her that this was not correct asked that contract
dates for these 2 lines be reversed she informed me that her coach Joe
U. said she could not change my contract dates for my other 2 lines
back to no contract even though I never agreed to the change. It is
obvious that this was incorrectly handled by the previous
representative. I have no intention on moving my service. I like
T Mobile but I do not want to be forced to be under contract because of
someone else's error. I know this call can be pulled and verified. I
just want my account as it was originally a no contract plan

I called to try to upgrade a phone line to the Galexy 0s 4g phone for my daughters phone for free. A representative informed me that there would be a cost of over $150 on an upgrade of that line but that I had another phone line they could upgrade without the fee and that they could get me an rebate of a month's service if I went ahead and agreed to 2 years contract on all 5 of my phone lines. I made the representatives know that this phone would be used on my daughters line not on the line that they were actually upgrading. Then I also ordered a new line again telling the representative how the phone (another Galexy Os 4 g) would be used on a different line as the new line would be for my elderly Mother that wouldn't have a need for the technology this phone had to offer. They were very friendly on this call. Two days later I called to see about transfering the web on my line to my sons line I was informed the price would increase as my line was grandfathered in and so even though it was the same account they were not able to allow the same service to a different line on my account. Today when the phones were to arrive I called to have the web services transferred to the lines I needed them on for the new phones and I was informed that those services would have to be on the lines for which the new phones were ordered, which were lines that were not going to be using the services. So I then told them that I would cancel my daughters line and transfer her number to the one upgraded as she would like to keep the number she has had since we started with t-mobile over 5 years ago, the representative stated that I had agreed to a 2 year lock on all 5 of my lines by a rebate of the amount of less than one months service and so I wouldn't be able to switch the phones and services as needed but offered to add web to my daughter's existing line. Meaning that 4 of 5 of my lines would all have web with only 2 using the service as well as the cost adding a minimum of an additional $15 per line as only old phones support the $10 a month web and for the $15 you only got 2 mb of usage and if you went over there were steap charges so I would need to monitor her usage or pay the price. I ended up telling her I wanted to cancel everything and I would send back the phones in which again I was informed that until they receive the phones I was still under contract and billings remain in place. I will be rejecting the delivery today when they arrive at my home and will be cancelling all my lines as soon as they are up by contract by the end of this year. Be careful as they are sneaking in the 2 year contract by giving you a reduction in your bill by $5 a month or as a rebate when there is a cost associated with a new phone. I believe this is to bring as many t-mobile customers over to At&t when they sell out in December. I will be switching to Verizon...as all of my contracts are up in December.

I am having problem with my bill. My bil for this 21/2/2011 is £124. I have speak to one rep who told me I have two contract phone and another who said io was being charge because I change my number in the middle of the month. When I started to ask question and they don't know how to answer me. They start tell me I was being rude. I have speak to another gentlemen who say I was charge because I didn't pay january bill. That's not true becauase I use credit card to pay. From I been with t mobile its pure trouble. They charge me for things I don't even used. I would like to know how to complain abvout them, because I refuse to pay this bill untill some sensible can explain it to me. I feel like they are cheating me, because if I speak to ten different t mobile rep. They all tell me a defferent story about my bill.

I have never ordered anything from you on my phone. I have had the same ring tone for over a year I could care less about them. I have been charged $20 for services I never asked for. I would like to know how you even got my phone number. It was not a mistake no one else ever uses my phone. When I called the 866 # that T-Mobile gave me for you when I punched in both of my phone numbers it said there was no account for those numbers. How are you going to charge some one something and there is no existing account. My e-mail is jenn2630@ yahoo.com

I have been charged a fee for shipping that Customer Support refuses to reimburse or credit. This was for a replacement phone to be shipped to me when mine stopped working. UPS (not my choice of carrier) failed to deliver the phone correctly for 4 delivery tries - I finally got it 8 days after the initial delivery attempt. I think T-Mobile should not pay for the delivery service and I should not be charged. It was a very frustrating experience. Not only that, but Customer Support was so unhelpful and unsympathetic when I called to contest the charge. I felt really unvalued and disappointed in the company.

It's amazing to see how T-mobil takes advantage from customers charging for items & make them accountable. C.Service & whole T-mobiln sucks!

Incident
i too was a tmobile customer for over 6 yrs. everything was fine until recently the past yr. they started charging me for late payments when i wasnt even late. they charged me for insurance that i never agreed to. they even charged me for a bill when my service was already cancelled 2 months prior.

Damage Resulting
it was financially difficult because i had no money to pay for the service that was thrown on me when my phone was disconnected. it caused me lots and lots of stress. the people on the phone were very rude and were not interested in helping me.

T Mobile is useless. I was left stranded in the middle of no-where and on the phone to them for an hour, trying to add an extra $15 to my pre-paid sim card. I was staying at a friends address in America, and have an Australian credit card. They wouldn't let me put money on it. The transaction went through on my card 11 times, then cancelled 11 times. The operators just kept transferring me to the next bimbo operator. Absolutely ridiculous. 2 hours worth of getting no-where.

I am writting in regards to T-mobiles poor customer service. my problem started on 11-10-07
I called because my son's phone which was still under warranty broke and I spoke to a rep. and
he assured me he would send a replacement whithin 3 business days. to no avail, Ive been getting
the run arround ever since system down, no order formes ect.
the last person I spoke to is supposebly the suppervisor and his name was Mike employee #1325
he gave me the same excuses and told me he would call me within 72 hours to give me a confirmation
number and once I get that number it will take 3 business days to recieve my phone, I told him the last
person I spoke to gave me confirmation #[protected] he told me that number did not exist. it is now
12-14-07 so my son has been without a phone for a little over a month.

THIS BILL WAS SELTTELED YEARS AGO. IM NOT PAYING AGAIN,
I HAD $11.71 bill.
IN DECEMBER OF YEAR OF 2000 LOST MY PHONE.
I CALLED, IVOICE STREAM TO NOITIFY THEM. I WAS TREATED SO RUDELY, FOR 11. 71 CENTS. I PAID THAT.
THEN ANOTHER BILL CAME IN THE MAIL. FOR CLOSED ACCOUNT. PAID THAT.
THAT WAS THE END. NEVER HEARD AGAIN.
THIS IS WRONG. NOT PAYING SOMEBILL. THAT MY ACCOUNT WAS CLOSED FOR 9 YEARS.

THANK YOU MARYANN FRADELLA
11-19-2008

I called Tmobile customer care service on 9/29/2012 at 2:00am (approx). to switch my plan, my first 2 attempts they hung on me on my third attempt as she was about to hang on me, i told her i know this call is routed to Philippines as i can understand the back room voices and they are speaking Tagalog language. She agreed to help me and after helping me she said " Thanks for calling T-mobile you ###". I am so shocked to hear that, is customer service dropped to so low at T-mobile,

I had called and cancelled a line 2 years ago and it is still on my bill and they are refusing to refund my money, saying that they have no record of the call. Customer service was rude and hung up on me and refused to let me speak with anyone over a supervisor saying that they don't have direct lines and can't give out that info. I asked for a copy of my account notes and they said that they are confidential! Ironic isn't it! So long story, I have paid $57 per month for the past 2 years and they will not refund one penny and were not upset about loosing a customer.

While working out at a local gym my cell phone was stolen. While the gym staff did try helping looking around and calling cell to see if it was still in bldg. Well it wasn't we called the police, wrote a police report and told me what I should do next. All this took about four hours and finally called T-Mobile to report phone stolen. They said I won't be responsible for any calls. The next month when I recieved my bill, I had a charge of $560 to Yemen.. I called t-mobile and was told by a supervisor that I'm responsible for those calls because until I called and had the phone shut off I have to pay. I've had t-mobile over 5 years and never called outside America. After telling them to $%#^& off I recieved a collection notice now totaling over $1200. Thanks t-mobile for someone who never paid late or had a problem with you, this is how you repay loyality. YOU SUCK

I was a T-Mobile customer for almost 13 years. When the "President" of T-Mobile announced that contracts are "[censored]" and he would no longer have them I was impressed. I called customer care to switch to the "No Contract" and was told that I would have to pay a migration fee of $500.00 since our phones were almost a year old. I was offered a deal of $250.00 and decided to take them up on it. Had some more issues after that and when I tried to clear them up was told by the "Customer Care" department that if I needed to leave T-Mobile then go ahead. So we went to another provider. I get my last bill and there is a charge for "Early Cancellation Fee" on my contract that I thought was changed. When I called I was told that even though I changed my current contract remained in effect until the expiration date which was never communicated to me. I now have a large balance in collections and will do everything in my power to get as many people away from T-Mobile as I can.

I have noticed a $4.99 additional charge on our monthly T-Mobile billing statement (Msg Value Bundle 300 is he explanation). What is this? I never paid any attention to this until I saw on the news lately that this was happening and to look at your bills. Is this something that is legit or not legit? Is there a way that I can have this amount credited from my billing or is this just something they can do and we are stuck with it?

Vesta is the company that collects payments on behalf of T Mobile...on being given the run around - a really awful experience with uneducated, untrained and unsympathetic personnel - and spending time and money on calls from the UK to T Mobile in the US I managed to get through to Vesta who actually operate a customer services department. A couple of emails later, they kind called me back (in the UK) and I was on the phone to a sincere and understanding person who was very patient and was able to explain the charging system(s) how things can go wrong and who is now investigating the possibility of a refund (no promises) but I am so relieved, even if I don't get a full refund. For anyone else who needs it the email I used to explain my case is: Trustvesta@trustvesta.com. Hope you get the help I did.

I been forced to renew a contract that i did not agree to and when i ask to speak to a manager for my complaint they could not give me proof of me saying that i said i would renew my contract every renew of contract is recorded with customers permition and not once did any one ask for me to renew a contract and there is not a recording of me saying that i would i wanted a complete investgation on this matter and was asking for someone to find that recording of contract and no one is tring to find it but they want me to be with them another year without my will of conscent!

Today being the 23rd of March, 2012 at about 11am i agreed to a two years contract which i was wrongly informed by t-moile customer representative. I was told that my total total monthly fee for the contract was $79.98; few hours later i called to verify the amount, and i was given a different ammount of $99.99, at about 9.05pm i did spoke with another representative who told me that my total monthly fee was $120.00
As a result of the differences in ammount i want the contract cancelled immedialtly same day the contract was contracted. The information given to me was misleading. I have been a faithful customer with T-moblie for about 7years with regular accurate monthly payment. of over $120. My e-mail address is eveski20002yahoo.com

I ordered additional minutes on my T-Mobile pre-paid phone using my Visa card. T-Mobile illegally took the payment out of my bank account. That is fraud. If I hadn’t had sufficient funds in the bank account, I could have been charged a fee for bank overdraft. After trying a couple of hours on the phone with T-Mobile and being transferred at least 6 times, I was basically told to stick it. In addition, T-Mobile offers an additional 10% of minutes for a $100 order. Additional minutes did not appear this time or the last time I ordered. Representative “explained” that the 10% was included in the 1000 minutes ordered. Again, fraud. Filing a legal complaint with the Colorado State Attorney General office and the Better Business Bureau.

T-Mobile over charged me for international calls made using Samsung T-339 via the Internet. This particular phone has the capability of using one's own high speed Internet access to make international calls. By so doing callers using this method do not utilize T-Mobile's network. T-Mobile therefore has no right to charge me $1.99 per minute for the calls. Other callers such as Togolaise use the same method and were charged the same rates several months later but T-Mobile later on dropped the charges. T-Mobile's agreement says that when a customer's bill exceed $300 the customer's account is suspended until payment is made. Besides that bills are supposed to be sent to customers on a monthly basis. I therefore do not understand why T-Mobile should wait for three months before sending $2, 237.89 bill. In actual fact they violeted their own agreement. It does not stand to reason that T-Mobile should be charging me for using my own Internet to make calls.

I had taken a phone from T-moblie before coming to this state. However, when I came here I also took out Galazy tablet. This did not work. I took it back to the company so many times. They gave me a new one. During that month I went to Yakama and the tablet did not work. I keep calling the company and they tell me that some one will call me back. I eventually send the equipment to the manfacuter and I have been paying them for service which they did not deliver. The last straw was when the phone dial out when I was talking to someone confidentially. Several times the phone had been calling people who I did not call. That day was the last day I kept the phone. I cancel the phone so that I may continue my job. Tmoblie does not want to give me a payment plan. I want to pay them $20.00 a month until it is being paid off. This is the worst company I had for a phone company.

so use tmobile to go
1$ a day and 10cents a min is supposed to get me free mobile to mobile and free nights 7pm-7am...LIES

i check my balance constantly
so i make calls after 7pm but before 8pm everyday i am charged 10cents a min for these calls...FREE AFTER 7PM?

so everyday i have to waste 20 mins of MY TIME to call and get back 20 or 50 cents i know it dont sound like much but it adds up fast

i call and cust svc finally refunds my money...but they wont or cant stop charging me...our system hasnt updated yet...call back later?

CALL BACK TO GET MY MINS CREDITED LATER?
HOW BOUT I PAY FOR MY MINS LATER?

I WANT TO SUE THEM SOOOOOOOOOOOOOOOOOO BAD

BEWARE ALL TMOBILE TO GO USERS---------- CHECK YOUR BALANCE @7PM USE YOUR FONE THEN CHECK IT AGAIN----- I GUARANTEE THEY CHARGED U!
GOOD LUCK!

BITTER IN FLORIDA--

I HAVE BEEN A T-MOBILE PREPAID CUSTOMER FOR A NUMBER OF YEARS NOW. BUT ON MONDAY FEBRUARY 7, 2011, I DECIDED THAT I WAS TIRED OF BUYING PHONE CARDS, BECAUSE I SPEND OVER ONE HUNDRED DOLLARS A MONTH PURCHASING PRE-PAID CARDS. I DECIDED TO CONVERT OVER TO THE FLEX PAY PLAN. BEFORE I LEFT THE STORE, I WAS TOLD THAT MY SERVICE WOULD BE ACTIVATED WITHIN ONE HOUR. WELL, THAT NEVER HAPPENED, SO I CALLED CUSTOMER CARE, AND ASKED THEM WHEN MY SERVICE WOULD BE ACTIVATED, AND THEY TOLD ME THAT IT WOULD BE 24 HOURS, I WAS FINE WITH THAT. BUT THE NEXT DAY, MY SERVICE STILL HAD NOT BEEN ACTIVATED, SO I CALLED THEM BACK, AND I WAS TOLD THAT IT WOULD BE 48 HOURS, I KEPT CALLING THEM EVERY MINUTE TRYING TO GET THIS SITUATION CLEARED, THEY TOLD ME TO BE PATIENT, THAT MY SERVICE WOULD BE ON THE NEXT DAY, WELL THE NEXT DAY, IT STILL WAS NOT ACITIVATED, AND I WAS TOLD THAT IT WOULD BE 72 HOURS BEFORE MY SERVICE WOULD BE SWITCHED OVER, AND BY THIS TIME AS ANYONE COULD IMAGINE, I WAS UPSET, BECAUSE THOSE PEOPLE JUST KEPT GIVING ME THE RUN AROUND, THEY KEPT TELLING ME THAT THEY WOULD TALK TO THEIR SUPERVISOR, AND THAT THE MATTER WOULD BE HANDLED IN A COUPLE OF HOURS, AND THAT MY PHONE WOULD BE WORKING, A COUPLE OF HOURS PASSED AND NOTHING STILL HAPPENED, SO I KEPT CALLING, THEY TOLD ME THE SAME THING, THEY WOULD TALK TO THEIR SUPERVISOR TO GET THIS MATTER TAKEN CARE OF, AND TO CALL BACK IN A COUPLE OF HOURS, MY SERVICE WOULD BE ACTIVATED. I GAVE THEM THE BENEFIT OF THE DOUBT, SO I WAITED MORE THAN TWO HOURS TO CALL THEM BACK, AND I STILL DID NOT GET THE ANSWERS THAT I WANTED, AND THAT I WOULD HAVE TO CALL BACK TOMORROW TO GET THIS MATTER TAKEN CARE OF. SO, FINALLY I WAS AT MY WITS END, AND I FINALLY CALLED BACK TO CANCEL MY SERVICE, AND THE FIRST THING THAT I WAS ASKED WAS, WHY DO YOU WANT TO CANCEL YOUR SERVICE? AND I KINDLY RESPONDED BY SAYING, I HAVE BEEN WITHOUT PHONE SERVICE FOR 4 DAYS, AND I AM SURE THAT IF YOU WERE IN THAT SITUATION, YOU WOULD DO THE SAME THING, AND AS USUAL THEY TALKED ME OUT OF IT, BECAUSE THEY PROMISED ME THAT MY SERVICE WOULD BE ON, AND THAT THEY WOULD IMMEDIATELY GET WITH THEIR SUPERVISOR TO HANDLE THE SITUATION, AND IT NEVER HAPPENED. I'M NORMALLY A CALM AND COOL PERSON, BUT THIS REALLY DOES NOT MAKE ANY SENSE, AND IT DOES NOT MAKE ANY SENSE FOR THESE PEOPLE TO KEEP GIVING ME THE RUN AROUND ABOUT THIS. I HAVE BEEN WITHOUT MY PHONE FOR FOUR DAYS, AND THEY STILL CANNOT GIVE ME ANY ANSWERS, THE ONLY THING THAT THEY KEEP TELLING ME IS THAT THEY WILL TALK TO THEIR SUPERVISOR, OR THERE ARE ALOT OF PEOPLE WHO ARE CONVERTING THEIR SERVICES, THAT'S WHY ITS TAKING SO LONG. AFTER THIS, IS WILL CANCEL M SERVICES, BECAUSE I NO LONGER WANT T-MOBILE AS MY MOBILE CARRIER.

I Got a message for Tmobile data plan use on the 16th and i called tmoble and they said there is nothing like that on my lines. then on 18th i check my tmoble account and it says i have $40 extra changes on that line because i was using the internet since the morning of the 16th. I told them that i had called on the 16th at 11pm and i was told nothing is happen on my phone line. I don’t know how to use the internet on the phone i was not evening using it so how can Tmobile charge me for it.

Another thing that happened was they started charging the same thing on my other Tmobile line when that phone was not even being used. I have been their customer since 2006 and had no problems but this time i am highly upset. because they are charging me with something i have not used and when i called they told me you did now pay it. I did nothing and why should i pay for something i did not use. Also for one of my Tmobile lines they said there is no charges now when i checked they also put extra charges on that phone too.

Tmobile service is really BAD never Get it. Also there customer service desk people are very rude.

Please check my account . i have been with T-mobile for 13 years, the service was good up until a year ago. Every month i started getting charges of 1.99 for data usage that i didnt have or used, then got charged for laste fee for date changes oin my bill that i didnt know changed. Now after much debate, about staying with t-mobile, my contract expires in april 2012, i go to store to get a phone and to upgrade.

well after so much going back and forth, the store clerk say the t rep wanted to talk to me, i talked with him and he said since he hadnt gotten the payment i could not unless i pa8id there. i had already sent the payment. I was so embarassed, felt like i was bad, so i said then forget it, my contract expires and i will decide what i will do. days later i recieve a text saying i can get a phone for 250.00 off for a 2 yesr contract.

i check my bill online only to find out that they upgraded me to a data plan that i have no phone for. i call t-mobile and was told to back to store to have them chage it. i dont live in that city and hadf to drive all the way 40 miles only to be told they could not do anything. i was pissed.. i got my plan changed back to what i had, now i want the contract to ecxpire in April like it was suppose to, i never agreed for it to be changed after i talked to the rep. please help as i will look at other measures to take.

i have been a loyal customer, i hope you all as loyal to your customers.

I purchased a phone online through T-Mobile, and also changed the plan at the time. I purchased insurance for the phone at the same time. Two months later, the phone was stolen. I called custormer service to inquire about the insurance replacement, and was given the information on how to file my clain through the insurance I had bought. I didn't call right away, hoping the phone would appear. When I did call, T-Mobile is now telling me I never had insurance on the phone.
How often do they change accounts, so you can't claim insurance?

Tmobile is hands down the worst cellular company to join. I had multiple problems with my phone and their customer service is so incompetent. I went through the same troubleshooting over 6 times. I contacted their headquarters but they refused to waiver my cancellation fee due to insufficient trouble shooting. Now my bill is ridiculous full of BS surcharges because I didn't contact them in advance to cancel my contract. They are the worst cellular company and highly unrecommended. Do not get Tmobile!

Have 2 vouchers for free companion flights via T-mobile promotion when I added two lines last Christmas. To this day I wasn't able to book a flight b/c dates were "unavailable" without indicating which dates are "available." Most ridiculous scam ever. Both vouchers will expire end of this year.

Tmobile lied to me when I added minutes them giving them more money. A year ago now I am informed that I cannot cancel and add line without paying the ETF. In regular words I was told too bad. I then thought okay I see a phone that is FREE with an add line. Well I have 5-lines for the past 10years with them and I am told only for new customers.
No place in the advertisement does it say NOT FOR UPGRADE.
So now I am told that my contract is not up until 7/13 even though my one add line is been available for two months now.

TMOBILE IS NOTHING BUT FRAUD AND FRADULENT PRACTICES. Every Other carrier does not charge you for contract changes without informing you that ALL lines are affected. In FACT they do not prolong your actual contract.

I sent everything to TMOBILE that was requried, including all the bar codes from the original box and they still say I'm missing information, but they have the actual box, so I can't reproduce it - just moved and can't find the copies I made, of course! This is the 2nd time TMOBILE pulled this on me though regarding a rebate - I think they are so full of it, they have it all figured out how not to give any money back on their updgrades and rebate offers. Very dissatisfied.

I set up a payment agreement with t mobile and after setting up the agreement, the customer service rep, without authorization shut off my service. i did not realize the until the next day. When I called to complain and seek an answer to why this had been done, the reps were completely unable to give an answer and said that I had called to cancel my service .When I stated that this had never occurred, they seemed unable to say anything at all. i explained that I expected to be compensated for the time that I did not receive service and was told that although I had no services, i still had to pay for it. Several days later when I realized that the agreed amount for payment had not presented to my bank, I again called them to inquire and state my concerns about this ( as I know that this means that the process had been bungled and I AGAIN will be subjected to disconnection) I was told that they had already received payment. I called my bank and was told that the check had never presented for payment . AGAIN, I called t mobile to explain this . They were completely unable to offer any kind of assistance and only kept reiterating to me what T was telling them .The only words that these people seem to be able to verbalize are "i am very sorry for your frustration" but they are completely unable ( intellectually, it seems) to even understand what the problem is let alone who to solve it. In addition, they don't even seem willing to "hear" what the problem is.This company seems to be represented by completely incompetent, untrained, patronizing persons who should NEVER have any dealings with people and definitely NEVER any financial accounts of any kind. Heaven knows how much fraudulent funds they have acquired from unwitting customers due to their incompetence!

My wife and I have been with T-Mobile for about nine (9) years. Up til now I had no conplaints, however, in thde last two weeks the Loyality department called us wanting us to renew our contract. We knew that our contract was up and had been up for some time, we just never got around to renewing it. We decided to look around to see if we could get a better deal, and in fact we were going to get a better deal with a competor company. When I contacted T-Mobile to try to get an even better deal with them, they then informed me that our contract wasn’t up. We argued about it for a while than I was told to file a complaint.

What has happened is someone has changed out contract dates without our premission. We got our cell phones at the same time and our contract dates were the same, now I have been told my wife’s will end on Jan. 2013 and mine will end on Aug 2012. How can that be when we purchased them and made the contract at the same time. We have had representitives call us many different time and want us to renew our contracts, but we did not because we were looking for a better deal.

Last summer I received notice from T-Mobile that they were canceling my account because one of my phones was on roam too much (so they were losing money because they don’t charge roaming fees). They then turned my other phone off but not the one that was on roam! It is now January and they still owe me $445 and every time I call I get a HUGE runaround. I get disconnected, transferred or I get someone who I can’t understand. I complained to one gentleman about the poor service and was told that they don’t get a great JD Power rating because of bad service!

I have since gone to Boost Mobile and couldn’t be happier! My advice to anyone looking for cell service? AVOID T-Mobile AT ALL COSTS! What I want is simply this; our contracts to be ended and let us decide if we want to renew our contracts with T-Mobile or not. It appears to me there are people working for you that is making discussions for the customers without permission.

T-mobile is a very very bad phone service. I just got t-mobile for 3 month and going to my 4th month. T-mobile have a very bad connection. I have 2 lines with t-mobile and one kept saying searching even when someone call or when i call someone.ON my other line while i were talking is hang up. I call t-mobile since the first time I got problem and they did a trouble shooting and is got better but still having alots of problem so I call in again and again and agian but they cant fix the problem. They kept blame is might be my phone, sim, and bla bla but on my 3 month one the t-mobile representative on t-mobile website kept telling me to get a sim card replacement and after 2 times is FINALLY work but my 2 line still lost signal and hear static. I didnt continue my 4 month because I want them to solve my problem first but all they say is sorry and No. I refill my account with some money while waitting and before a refill I ask them ''is there any cost if I call to someone who have t-mobile'' and they say NO but on sunday is when I refill and I were talking on the phone with my second line and is hang up saying i dont have enough money. T-mobile even tell me sorry about they give bad info but they say they can't do anything and this and that. FINAL ADVICE FOR EVERYONE IS STAY AWAY!

p.s I'm lucky that I didnt sign a contract with them

Twice now, I've filled up my flex account with a few dollars, only to have them "disappear" in the next couple of months with no charges to show where the money went. I've contacted T-mobile (by phone) many times and have been given the runaround by undertrained and apathetic operators. One woman (clearly from an overseas call center) told me it was the result of a charge to a number but she couldn't disclose the number due to Tmobile security reasons. She couldn't tell me what the charge was for either...just that it went to this unnamed number that was (in her opinion) a valid charge, though it couldn't be shared with me. Called again, only to have this employee say she didn't know why it disappeared but she'd credit my account, which she did. I was pleased...but two months later, the money was gone AGAIN. Third time I called and it was put back (this time by a male gentleman) only to disappear again a month or so later. Now fed up, I send a very detailed letter...only to get a response that they don't see the money I'm speaking of. Can I send more details? No, I'm not going to waste my time sending more details of something that I contacted T-mobile about for the very reason that I DON'T KNOW WHAT IS GOING ON. There's no billing. No charges. One month the money is there. A couple more months go by and it's gone. In the meantime, I dare not put more money in to go vanish down the rabbit hole. I've praised the services of T-mobile for years. To lose a loyal customer over 15 dollars and a laziness/unwillingness to do their job is, quite frankly, pathetic. I've brought this to the attention of 4 T-mobile representatives plus sent a detailed letter. At least the phone reps actually tried to look into it and could at least see the months where it was there and then vanished. It seems your corporate office wants to be spoon fed any and all information and research. After the contract is expired, I will cancel my account and take my business elsewhere.

This company's outsourced service is the one of the worst in the business!
I was in the process of activating a replaced phone and in that process(1st call) the rep associated my sim's card with my second phone I have on my account . This then knocked out and disabled the sims card on my second phone and associated my second phone number with my first phone . I then called back (call 2) spoke to another rep that had absolutely no clue and it took a hour to get a manager on the phone, in that process I got disconnected by their line . (call 3) I called back and immediately asked for a manager, at this time I was pissed .The rep tried to keep asking me questions and all I asked was for a manager . She was trying or wanted to fix my problem .So in waiting for the manager for about 30 minutes I finally spoke to her . She took another 30 minutes trying to explain the issue, I mean her trying to understand English and understand the problem . She then resubmitted the request for both sims cards to be recycled, at this point she tells me it will take another 24 hours for this to happen . I was furious at this point, but had to wait 24 hrs . ok it's 24 hours later phones still didn't work . I called (call 4) and I asked to speak to a manager and waited on the phone for 15 minutes to listen to the line break up, she came back and asked me to hold longer i told her the phone was breaking up and she told me to hold again . What happens their line dropps me ... Pissed now ... (Call 5) now .I asked to spean to a manager and I got one .I told her to review my notes on the account and she did . She actually understood and was confused as to why the sims cards are not active . She then submitted a escalation for it and here I am now still waiting .

That is the last call to them, If this is not active tomorrow I am going to the local store and work with a American !

T-Mobile's outsourced support is crap! oh and the automated hell before even getting t0 a rep is a nightmare !