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2.2 2157 Reviews

AT&T Complaints Summary

644 Resolved
1503 Unresolved
Our verdict: Engaging with AT&T, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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AT&T reviews & complaints 2157

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8:48 am EST

AT&T mindless automation

World's worst service

Nearly impossible to reach a non-automated human without wasting hours. No practical way to present highly focused very specific e-mails to anyone at at&t. The at&t left hand does not know what the right hand is doing. Horrible frustrating procrustean voice menus (With numbers such as [protected]). Worst of all: "your call is very important to us" surrealism.

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1:51 pm EST

AT&T job offer rescinded

I have some personal news that i wanted to share with you, a cousin of mine applied for a position with att, went through the whole process of testing, interviewing, background check and drug testing. even got a job offer from the att staffing associate, my cousin was also given the starting date and how much was the salary.they even told my cousin to call the current work and give them a notice.my cousin quit the job and was getting all prepared to start at att.
well! 2 days after the election, someone from att staffing called my cousin and told my cousin that due to "business reasons" and decisions made from the top. the job offer is no longer valid and has been rescinded. you can imagine the horrible scenario, my cousin had quit the job my cousin was working at and now att annuled the job offer.this is so wrong because you can't play with people's lives like that. my cousin went through the WHOLE process and invested a month of time to test, interview and went through drug testing and background, and in a split second, they just decided that due to some reasons, they were just going to forego and take back the job offer and destroy people's lives like that! i'm very sure and positive that my cousin was not the only personn around the country applying for a job and got offered the position to later on have it rescinded.
to make matter worse, after hearing the crushing news, the att staffing associate apologized to my cousin saying that they were sorry and very embarrassed about the situation but it was out of their control and they had to call around and announce the bad news to everyone who were offered a job. my cousin called the previous company to get the job back and found out it was already filled.
having to feed a family of 4 with 2 small kids. my cousin was now jobless and morally and physically crushed.with no job and money coming in, and no unemployment benefit(since my cousin just quit the job. my cousin just commited suicide last thursday,
our economy is already in very bad shape and thousands and thousand of families are on the street, because of att's greed, they've not only put a family on the street but also took someone's live. i spoked to the spouse and there is definitely a lawsuit coming out of this. our whole family is completely shattered by this. GREAT JOB ATT! you have suceeded at putting more American families on the street

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spalding.mike
Georgetown, US
Jul 06, 2013 12:04 pm EDT

In February or March 2013 I dropped my satellite provider and called Direct TV to bundle my home phone, internet and TV with ATT. Direct TV set me up with the TV portion and connected me directly to ATT where I was quoted 61.95 per month for home phone and internet service . It seemed like two days later I received a message from ATT stating that a tech would be over to hook up the phone and internet service. I did meet the tech at my house and explained that I do not need or want any new services hooked up as my phone and internet are working fine. I let the tech know I just want to sign up for the bundle offer. I also have made several calls to ATT to take care of this problem and seems that I have had no success .

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Jane Quattlander
Point Reyes Station, US
Jul 20, 2011 11:56 pm EDT

Addition to case [protected]. I have tried to contact ATT about this. When I go online or on the phone they say they don't have that number listed with my name. There is no payment due via phone or Internet which suggests to me that payment was received, but they never notified the collection agency.Thanks for your attention to this matter.

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ruchi rungta
, US
Jun 23, 2011 10:26 pm EDT

I ordered a iphone 4 a month back with expedite shipping. Its been month now that I havent received my phone. I have called them several times but all only being asked to call some other number. Its been a totally frustating process. I was also suggested to have ordered the phone from shop instead of calling them. I am totally frustated .I will not suggest ATT to anyone

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Mashoke
, US
Mar 15, 2011 6:25 pm EDT

Please, PLEASE don't buy any of the products from AT&T. On Monday we bought their Internet/Residential service and is now Thursday and we haven't been able to use the line because it's blocked by them.

I've been transferred from 4 to 7 different representatives in a day and nothing has been done.

This is a nightmare, but worst, this is fraud.

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PlgSlmJeg
Tulsa, US
Jan 10, 2011 8:52 pm EST

I work for att and i am so annoyed with these att cust who call up yelling at me and calling me names. I am the only att rep who actually tells the cust the truth yet i get all the bs calls. AND im sick of these cust who call and get mad when they have to repeat their phone number well i am sorry that i didnt get it when you were speaking a 100 words amin so shut the hell up and repaet 10 numbers.

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ATTCANSUCKME
Atlanta, US
Oct 15, 2010 11:32 am EDT
Verified customer This comment was posted by a verified customer. Learn more

AT&T HAS THE WORST PRICES IN THE INDUSTRY. THEY ALSO, SHARE YOUR PERSONAL INFORMATION WITH MARKETING COMPANIES WILL CONTACT YOU, CALL YOU, HARASS YOU, AND EVEN BILL YOU EXRA CHARGES.
RESIDENTIAL AND BUSINESS RATES CAN BE BEAT BY ANY COMPETITOR. NEVER SIGN A CONTRACT WITH AT&T. THEY WILL CHARGE YOU, RAISE YOU, YELL AT YOU, HAVE BAD CUSTOMER SERVICE, AND EVEN THREATEN TO SUE YOU IF YOU TRY TO CANCEL.

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HanF51
, US
May 07, 2010 11:54 am EDT

Text notification messages sent from ATT to customers are free; however if your phone is outside the coverage text messages are charged. When notifications are made over phone the call is not charged. Why text messages are charged?

According to Customer Service they cannot do anything about it and customer are forced to pay for these received text messages.

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joseph lejeune
Livingston, US
Apr 09, 2010 12:45 pm EDT

ever since we signed up for att internet we cant get them to bill us right. They have been adding things every month and now they say we owe them ninety seven dollars. I am ready to take all my bill to the attorney and show him. Every month we get a different bill. This should never happen in the united states.d

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KKillebrew
DeLand, US
Jan 27, 2010 1:51 pm EST

I was wondering if any other business owners have had their DSL service upgraded by ATT when the upgrade was expressly denied or the upgrade was without permisstion. The second issue I have had is with the automatic renewal of advertising in the yellow pages when I told the representative that I was not interested and the advertisement was renewed anyway.

If so, please contact me at kkillebrew@bellsouth.net

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billy wilson
, US
Oct 10, 2009 5:21 pm EDT

I ordered Att home phone and internet and received my rewards post card and I went to the site and I could not log on. I put my billing phone number with area code and it said billing number must be ten digits and I tried it three times and the same message kept coming up and yes I made sure it was right. How weak is that I feel sorry for the guy that had to wait 30 min on hold and then got cut off.

ComplaintsBoard
K
11:58 am EST

AT&T world connect srvice

I owned the origianal iphone but decided to upgrade. So, I bought a new 3G iphone (kept my same at&t number & gave my old iphone to my wife . and and switched my individual account to a family plan and got her a new phone number for the iphone i gave her. Since we like to call her parents in europe I added the "world connect" feature ($30 per month) to both lines. We noticed we were able to call out to europe on my phone but not hers. When I called AT&T they put me through to their "international dept". They tell me since her phone is not 90 days old yet thay can not add the "world connect "service to her phone. I explained I pay the bill for both phones under one account number and I have been a customer for well over two years!. They say they can do it if I fax them in proof of indentiy drivers licence utility bills etc. I get to it the next day. A few weeks later my wifes says her phone still does not call out to europe. I call them back and they tell me they only got my drivers licence and nothing else. I ask if I can re-fax what they missed .Theytell me it's too late and that I am getting penalized for not faxing it in on time. Then proceeded to tell me I have two wait an addtional 4 months to get the service now. Unbelivable!.

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herberth
kent, US
Mar 07, 2014 5:20 pm EST

I've been an at&t customer for well over 10 years and their customer service it's been great all the time...Every time I call them they resolve any issue in one phone call. That's been my experience with them. ..

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10:12 am EST

AT&T hd dvrs don't work

My apartment complex owns their cable lines, so the only chose for TV is to get crappy cable from my apartment, or Dish Network through AT&T Home Entertainment. I just bought a new HDTV, and wanted HD programming and also wanted a DVR because I travel a lot and like to record my favorite TV shows. So I ordered an HD DVR receiver (my apartment also owns the satellite which I thought was really nice since I didn't have to install a satellite on my balcony).

About once a month, I come home and my receiver refuses to turn on. I can hear the fan running continuously, and that's when I know its broken. I've been through the whole "unplug wait a minute, replug" about 20 times and guess what! I plug it back in and the fan starts running continuously and it still won't turn on. Last night I came home and I heard the fan running, I tried to turn it on, it wouldn't, so I called AT&T, tried to explain to them that I didn't want to go through the whole song and dance again and all I wanted was to put in a service order request, but they made me do it anyway.

Today, I called my apartment complex who explained that they rarely have problems with the regular DVR but the HD DVR breaks on everyone who has one. So I called back AT&T and said I didn't want them to replace my HD DVR (again) with a new one, I'd prefer to have a regular DVR. They tried to charge me 25 bucks fee! I said NO WAY its not my fault that their equipment is faulty. So after being on hold for about 8 mins they finally told me they were going to wave the fee. How gracious of them!

Point of the story, if you are going to go with the Dish Network, which I wouldn't recommend, Stay away from the HD DVR because their receivers break, and I have had them come and replace mine 5 times. I was paying about 80 bucks a month for receiver and service that doesn't work. And every time I have shows I want to watch that are recorded on my DVR, it breaks and I lose all my recordings. ANNOYING. One time I was without any TV for a week because they replaced my receiver with another broken receiver and then didn't have any available receivers to replace the 2nd broken one. I never thought I would say this, but I miss comcast!

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gagegr
Grand Rapids, US
Jun 01, 2010 9:16 am EDT

I have also had bad luck with their HD DVR's. But not nearly this bad, I have had Dish for 6 years. The service and price have been great, but every 2 years i have had the DVR replaced. This was of course at no cost to me because the equipment was leased. My two cents.

Also, Dish has some of the best customer service in the industry, just make sure to call M-F 9-5 and you will get their American call centers. Also, if you do call late night or a holiday and you get the run around from an eastern european, just ask to talk to a supervisor, or say you want to speak to their customer retention department. You will save 20 minutes of usually pointless troubleshooting.

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9:10 am EST

AT&T wrong billing from package sold by at&t representative

on Sept. 2, 2008, I called AT&T inquired on their TV ad on internet services for &19.95. Adam from AT&T answered my call and he can be reached at [protected]. I was only trying to get internet services but Adam went on to convince me to keep telephone services, unlimited local and long distance calling in US for $24.95 and asked about TV/cable services and convinced me to include Dish Network for $34.95 with free DVR and the package for 3 services - internet, telephone and cable for $60 per month but we just need to sign for 2 years plan which can be transferred whenever we move to another place. AT&T told me not to call Comcast, our current provider coz AT&T will do the changes. An independent company called my husband Jimmy to confirm our desire to change from Comcast to AT&T which my husband agreed. Right after that (week of 9/10/08), our phone and internet from Comcast was no longer in service so I assumed that was the cancellation done by AT&T. At&T was only able to connect our telephone and internet on 9/22/08. The Dish Network came to install on 9/13/08 but the next day, their cable fell down so we did not have signal and it took a week before Dish Network came back to fix it.
When the 1st bill dated 10/20/08 was for $304.30 I immediately disputed the amount. There were charges for [protected] which we never had and numerous charges we never signed up for. I demanded a revised bill to just show $60 per month plus taxes that their sales agent sold us but they continue to insist $60 is not true & insist over $120 per month when we were enjoying $99 for 3 services from Comcast so why should I move if I couldn't save? Their agent is misleading consumers just to get us signed in for AT&T services. After days and long hours of negotiation I just agreed not to have phone services altho AT&T sold me telephone with the price of $60 per month. On 11/18, I received a revised bill for $183 & when I called AT&T for details of $183 they can't explain but just say after credits. I was just over a month with AT&T & there's no way my bill should be $183.
Please help fix this problem. AT&T agents are convincing consumers their price is way lower than their counterparts but after signing AT&T do not honor what their agents are selling. This is misleading consumers and unfair because we (consumers) make bad decisions to change service or companies only to find out they are even more expensive and waste a lot of your time negotiating with them. AT&T has to honor what their representatives are selling consumers, it was $60 per month for internet, phone and cable tv for our account under the name Jimmy Borja, account # [protected].
I look forward that this gets resolved ASAP so I can pay my true bill.

Thank you.

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Blake Hiscox
Orangeburg, US
Jun 03, 2016 8:34 am EDT

They offer promotional deals and deceive you. I was ready to cancel in Dec., then they said they would renew my promotional offer. Then when the bill increased in Jan., they said I would only pay one month at the hgher rate before the discounted rate would take effect. Then in Feb. when the bill remained high, I was told by Kenisha in Jackonsville, FL that they could not renew me at the promotional rate, though I had been told in Dec. by an T&T representative that I could renew the rate for another six month.

In addition, if you try to complain about billing by calling, my average wait time has been half an hour or more. I have talked to AT&T representative wh tranfered me to departments that never answered. I have also talked to representatives that sounded like they were at home with fighting kids in the backgroud. I hve been left with the impression that AT&T is a completely deceptive company, who will not honor its stated rates, but instead try to sell you additioanl services to inflate your bill.

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Debbie Ritter
,
May 30, 2007 12:00 am EDT

I have a complaint about the customer service part of this company. I have been a loyal bill paying customer for several years I have no real complaint about the service of the phone however the company seems not to take "care" of the consumer. first the service reps for the most part have a poor attitude towards the persons paying their wages (the consumer). I have never seen such disrespect and arrogance by the associates when dealing with a customer. I had a phone stolen from my sons car about a month after we purchased it. I called and had the service out on hold as not to run up a bill for misuse all was well until I contacted them to purchase a replacement phone, at that point they refused to give any type of refurbished allowance no discount what so ever, bear in mind this was 1 month after adding a line and getting a 2 yr contract renewed , I called again the rep said we can give you a refurbished phone no problem- i then spoke w/son and chose a phone when I called back NO DEAL must buy a phone at full price, then i find out they added a hidden road side towing plan 10.00 each phone per month without my permission and did not put insurance at 4.95 per month on my bill.

My last call was tonight 5/24/07 8:59 with Ashley who acted like I was caught with my hand in her purse when I asked what I would need to do to activate a phone we were thinking of buying from ebay as I have been paying the second line fee for 3 mos without having a phone... She was rude and mean.. What does a consumer have to do to get respect from someone your paying 130.00 a month to ? I am a very rational and soft spoken person who does not lose my temper so there was not a issue with me being unreasonable. Then try and send a cx complaint by e mail.. Thats the kicker the system shuts down with no options for pre selected mandatory selections so the e mails cant be sent.. No one can give you a complaint e mail just a po box... I feel like I am in a really dark corner as it is 175.00 each line to get out of my contract. My brother has had alltel for 8 or 9 mos he dropped his phone in water that company happily replaced it for 50.00 and overnighted it at no charge... Think first before committing to Cingular one (the new at&t) they really are too big for their britches!

Sincerely,
deb ritter

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millerjf
Marietta, US
Apr 30, 2009 10:10 am EDT

I just received my first bill for ATT U Verse and it was almost 3 times what I was quoted on the phone when I ordered it and they says they can do nothing about this now. My advise, "Get it in writing" and any and all dealings with this company.

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Jason Mountford
,
Nov 04, 2007 9:05 am EST

Due to my past experiences with AT&T, I would recommend using an alternative company for your communication needs. Do not agree to any contracts with any company, for their good service will be commitment enough, no contract(s) keep a company honest!

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ge
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Oct 23, 2007 9:34 pm EDT

You have no idea unless you have worked for a cell company. Most representative have a lot of stress to deal with and a very limited time to solve issues to avoid losing their job. Yes occasionally you get a few reps that help you regardless but they only last a few months then get canned for not doing everything in under the allotted time. These people deal with lies every days and excuses so don't be mad at them. I would recommend escalating this issue to get it resolved. Be very polite and ask for a supervisor.

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11:16 am EST
Resolved
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AT&T service installation

Outrageous poor service adn communication---AT and T Uverse took and gave a huge amount of information. We waited 3 weeks for installation. Moved TV cabinet and prepared for access to lines. They did not clearly explain and emphasize at any time that ONE wall outlet, installed as a 3 prong grounded outlet was absolutely required. The technician came in for the job---in a few minutes, said cannot do it--the outlet is not 3-way grounded. The home has had satellite, TV, internet routers, etc for several years. We did not realize that we could not use the 2 to 3 prong adaptor, and a surge protector plug for the uverse router. Only one outlet of this type is needed. Beware, if u get uverse---have the 3 way grounded plug available before they show up. The tech did not bother to ask or tell us that before he came to the house.
Does he get the same pay for a call if he comes, says he cannot do the job and leaves?
I had told the phone sales man when ordering--ATT has so much legal-eze "conditions" to protect Themselves. I could not digest all that stuff. Maybe the info. was in the fine print somewhere, but I got lost. They need to write their Excessive regs and conditions so that real people can understand them!
Just a few words in a simple sentence would have prevented a very frustrating "NO SERVICE" call. So the tech did ABSOLUTELY NOTHING TODAY!

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pam4250
Broadview, US
Apr 20, 2010 5:13 pm EDT

On [protected] my computor/phone sx was disconnected. My phone # is [protected] I was sending my paynments regularly to Carol Stream office via my bank, I did not know and was never told the my bill had been Boundled? Since Att&T now is U-Verse I had expected business like attitude the accounts should have been MERGED into one since the companies are ONE, but this was not and still isn'tthe case. I have proof that was faxed to both accounts that the bill was paid but today received another Bill for additional 146.odd cent? I closed my account after years of being and ATT supporter to now Comcast>>>> I now would like both these accounts settled, closed and please let me know where to send or take your equipment!

NO Longer, a problem with you!

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NannetteSmith
Fort Worth, US
Feb 23, 2014 2:34 pm EST
Verified customer This comment was posted by a verified customer. Learn more

ATT Uverse provides the absolute worse customer there is t. o offer. From the first transfer to the fifth, I will receive 5 different answers. I had an appt for repair on Sund Feb 23, 2014 and my time slot was 4-8, then I get an automated message that it's been changed to 12-4, what the HE__? So I call them, and of course, they have NO idea why it was changed and so they change it back to 4-8

On Sunday Feb 23, I get a call at 1:30 pm and the person says, if I can have a technician there in 30 minutes can we (ATT) do the repair then, I said sure!. An hour passes while I wait and I call them back, I get ttransferred to India or whereever their calls are outsourced to and they show no record of anyone calling me. "Mr. Indian" Sir are you saying I'm lying, the incoming call is on my caller ID" He goes on to tell me a technician has NOT been assigned to my repair and the system still shows my repair time of 4-8. Ugg...I just want to rip all this Shyt out of my house. I HATE ATT Screw-verse!

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Fre
33166, US
Apr 09, 2011 5:39 pm EDT

Chris ~ you're an [censored] !

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pjm
46615, US
May 23, 2009 2:21 pm EDT

I waited 2 weeks before this technician was to install the Uverse service. I was kind of excited about it because it looked good on the internet presentation. The guy was to be here between 12 and 2pm to install. I rearranged my whole schedule for the installation. The guy comes in with a three prong plug and states that they needed a grounded outlet for it to work. I thought to myself, "why wasnt I told this weeks ago? I went thru the entire house and no grounded outlet. I told ATT that my comcast modem I could plug right in anywhere I wanted. As my blood started to boil, I told the guy to get out of my house. I almost gave the guy a humiliating kick in the crouch for wasting my time. You call and complain to ATT and you get the countless handholders who really could care less one way or another. Thank God for Comcast!

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Bernie
, US
May 22, 2009 6:58 pm EDT

wow that last comment was un-called-for. What a [censored].

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Chris
Fort Worth, US
Apr 13, 2009 10:33 pm EDT

If you dont have grounded outlets, maybe you should move into a nicer home or stop trying to move a outdated home into the future or quite complaining about the service when your house is the problem not the service. BOTTOM LINE its your problem not UVerse. Upgrade your home before trying to upgrade your cable. Spend the money on your home instead of worrying about TV. Someone needs to get there priorities right. Living on food stamps and welfare but you have cable hum somethings wrong with this picture.

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amy in CA
Oakland, US
Jan 28, 2009 2:13 pm EST

This happened to me too. How annoying! You prepare for the new installation, you wait hours for a technician to show up and he just walks in, and 2 minutes later leave because you dont have a grounded outlet. They could have EASILY told us this on the phone when we placed the order. Thank god my hubby didnt get around to canceling the satellite service we already had.

The worst thing about this, is that the reason I was given for the NEED of the grounded outlet was that the quality of the picture MAY be affected and they wouldn't be able to do anything about it, so they just dont bother installing it at all. The technician said that the image quality would be barely noticeable, but some households had complained, so they made the grounded outlet a policy.

Oh yah, another disgusting ATT practice is that custome service agents are always telling me that we can just get an electrician to "ground and outlet" by running a wire to the ground or something and their technicians would accept that. TOO BAD any respectable electrician I called to talk about my options told me that this ATT recommended procedure is shady, dangerous and not to code. No good electrician would do this.

It would cost us $1800 to re-do our home's wiring just to get uverse. no thank you!

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6:27 pm EST

AT&T free $50.00 gift card

Was told by Diane in August, 2008, I would be receiving a postcard to return to ATT for a free $50.00 Visa Gift card since I changed to a different service to save me money and have never received the postcard or any other information about the free gift card. I was told it would be up to 4 to 6 weeks. As you can see it has been over that time limit and no one at ATT can give me any information except to go on line to the reward center and see about the gift card and post card I have yet to receive.

Please let me know what I need to do about this situation. Also my phone rate went down one month due to an error on the long distance charges and this month, it went up also $20.00 because I was told by Mario my new rate had yet to take affect. Please advise me as to what I need to do to get this situation taken care of or I may have to cancel my phone service with ATT and just use my cell phone in the future.

Thank you,

Jackie Winningham [protected] 3)
[protected]
1803 South Jackson, Apt. 27E
Tulsa, OK 74107

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Gail Tillman
Thibodaux, US
Oct 09, 2014 2:13 am EDT
Verified customer This comment was posted by a verified customer. Learn more

My question is why are these people personal info such as there phone numbers and address listed on the complaint where everyone can see.There name, number and address should be personal. Right now I am looking at a case or Mrs. Jackie Winningham. Her address is South Jackson St.apt 27E, Tulsa, Ok.Her phone number is [protected].i wrote it here so you can know I got it off this post.This should be private.

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8:57 am EST
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AT&T - dsl service

ATT sucks!!! Well, at least their DSL service does... I should have known better since I'd already had issues with them a long time ago but decided to give them a second chance. First issue was when I graduated from college and had to cancel my DSL through ATT/SBC. I had a 2 year contract and I had to pay out the *** for them to cancel. I DID pay the FULL...

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10:41 am EST
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AT&T - rewards rebate

I too was told to go to www.att.com/rewardcenter for my dsl rebate after I agreed to their over the phone offer. I have tried over time repeatedly to access what appears to be a non-existent site. I even received a flyer in the mail instructing me to do this so I tried again repeatedly to no avail. *sigh*

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11:15 am EST

AT&T charges on my account

I checked my account balance and saw a charge from 11950 SW Garden Place on Nov 13th for the amount of $96.26. I have no record of this charge, and no idea how it got on there. I proceeded to google the address to get more info and saw the AT&T prepaid calling card scam. I'm very unhappy about this, because this is my wedding fund account, which is in 6 days and I NEED that money!

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Crystal J
, US
Dec 13, 2016 5:46 am EST

I don't even USE AT&T prepaid yet my debit card was charged TWICE on November 14, 2016 in the amount of $72.79 EACH! Unlike Christa, there is NO address next to the charges on my statement---only Portland Oregon! I'm just curious---those of you experiencing these charges, do any of you subscribe to DirecTV?

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Linda Ehrke
Camden, US
Dec 17, 2010 7:32 am EST

I added 600 minutes to my calling card. When I got my bank statement, they charged me twice. I contacted them by phone. They said they would debit my account withing 10 day's. Shortly thereafter, I tried to use my calling card and they took away all my minutes. Now I have to contact them again and hopefully they will get it right this time and I won't have to get a new pin number, which I have been using for 8 years.

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Linda Ehrke
Camden, US
Dec 17, 2010 7:29 am EST

I added 600 minutes to my card, the amount was 26.oo. When I got my bill, they charged me twice. I contacted them by phone. They said they would credit my account in ten day's. Well, shortly after, I went to use my calling card and my 600 minutes are gone and I cannot use my card. Now I have to call them again to see if I can get this straighted out. What a pain.

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FSPr
Shelton, US
Nov 15, 2010 7:54 pm EST

Watch out for this predatory practice: if you use a credit card to add mintues to your ATT rechargeable card through Vesta, by DEFAULT they will set you up to automatically charge your card for more minutes whenever you use up your balance. You won't know this until you get your credit card statement, so be careful about adding minutes to this card. Only do it through a LIVE PERSON and make sure you opt out of the automatic renewal feature. They will not refund your money under any circumstances.

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D
9:46 pm EST

AT&T credit card fraudualnt purchase

A woman I asked to clean my apt. stole my credit card info. on my Capitol one account and made purchase of AT&T GO phone
[protected] I need mailing info. to submit complaint to local PD, AT&T refuses to give out information, I know the address it was sent to but I need confirmation from AT&T

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8:15 pm EST

AT&T 5.99 home servervice charge

5.99 service charge for home mntc program...which i dont want and tried to get off att bill for last 3 mos...they credit on item 2 of billl each month and and it back on on line 7 of bill...i have to call each month and they dont now how to fix...the largest company money wise in the world w/over 1k of hidden cos...?

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DOP
Los Angeles, US
Mar 21, 2010 6:38 pm EDT

Didn't Notice the Charges because of electronic statemet delivery. (Changed that to regular Mail)

Spent most of my Sunday on the Phone with Dish Network. Spoke with 2 reps & one supervisor.
Advised to lock all dvr's (TV'S-EACH REMOTE).

No Time Available for Pay Per View Movies, because they run all day. (Total 2 in 3 Months in One Statement) DECEMBER 2009
VOD Movies were ordered in very early hours like 3am, 4am, 5am & in between.

No Credit was provided.

Only happened after I connected my DVR's to Internet (Connected DVR to Internet, according to Dish Network, 10/02/09)
First Charge appeared on Nov-28-2010.

3 Movies were watched twice in 3 months overbilling period (within 2 days)

LOOKING FOR MORE DISH NETWORK CUSTOMERS WITH OVERBILLING ISSUES FOR A CLASS ACTION LAW SUITE

Contact Info:
cctv1st@yahoo.com, Shawn Michael

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K
3:55 pm EST

AT&T at&t dsl sucks

I got pissed at comcast for raising the prices on their services every 3 months, for over billing me several times and for the idiot customer service personnel. I switched my tv and phone service to ATT and kept the Comcast internet service. I am very pleased with the ATT dish network….off the hook….I don’t really use an ancient technology like the home phone but it was required for service, I can call 911. Serves its purpose. So 6 months later I get my comcast bill and it’s doubled per month. I was paying a “non promotional” $33.00 a month that went to $65.00 a month. So after talking with friends that have ATT DSL I went ahead and switched. Hey, my dish tv kicks ### so why shouldn’t the internet service? My friends have no problems with their DSL. From day 1 I have had shabby ### service. Having to reboot my modem at LEAST 10 times within 2 hours worth of internet time. (Takes 5 min or more to reboot). I’ve gone back and forth with the “finely - American - slang - educated, born with an operator headset fused to his ear “Joe” from Dallas India who answers to Ramesh.” (Who actually sounds like Beaker from the muppets on riddlen). Anyway all of the things that I have read on this thread about ATT DSL are true….DON’T DO IT! Comcast internet is WAAAAAY better. About 7x faster than the fastest ATT DSL speeds. (the actual speeds, not the advertised ones). That is of course you can afford a 1 Terabite per second +$3000.00 a month internet bill….like Bill Gates can….then go DSL.

ATT DSL has become too big too fast and does not, and will not in the near future, have the technological infrastructure to meet 50% of what it promises. That’s why the farther you are from the servers, the [censored]tier your service. The reason why you have to reboot the modem constantly is because you are getting blacked out because there is not enough room for all of the customers to be online. When you reboot the modem it pings the server and the server will re-initialize your connection to try and make you happy. But it will soon intentionaly kick you off the net again. Think of when cell phones were just getting affordable for everyone to buy, remember the service? Same thing here. If you want streaming video, are an online gamer, or download anything over 35mb,
F%@* AT&T. I said it!

I have never had that problem with Comcast. If I’m gonna put up with ### customer service, ignorant tech support and Ramesh from the telemarketer spawning land of India, I would rather do it with a service provider that is way more stable, way faster and way more expensive….COMCAST!

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iceman4all
, US
Mar 15, 2017 3:10 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

In my experience all the big companies especially the Cable TV, stelaite and internet providers have gotten fat and too greedy off the hard working American families. As for a reliable high speed internet provider the only one out there worth considering is the Verizon fiber optics, sadly it's not available everywhere, which is why I had to go with the ATT which worth crap if you catch my drift. There should be something a consumer can do to end this monopoly and getting robbed by this big fat cats.

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garystan
West Palm Beach, US
Jul 22, 2015 5:49 pm EDT

I've been having dropout problems with my internet for the past month-and-a-half. I scanned my computer, and found no errors or viruses. So I know that things on my end are okay. After all this time ATT still can't find the solution as to why I'm having dropouts. Unfortunately, it takes more than one person to get any action to be taken against ATT. I'd start a petition, but there wouldn't be anyone with cajones to stand up to ATT and sign the petition ! Yes, I'd LOVE to see ATT's business license revoked ! But, one person alone can't do it. It takes a "group" of people to start an action. Yes, I'm VERY dissatisfied with ATT. But, I can't do anything by myself. I can't get an "action" going by myself. People in the U.S. grumble and complain, but they don't have the cajones to stand up and do anything!
Gary Stanullwich
garystan0511@att.net

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freshtuna1252
, US
Aug 20, 2010 7:03 pm EDT

For a month now, AT&T DSL has been randomly disconnecting 25% of the time, lagging to 56kps 25% of the time, and not connecting me at all 25% of the time, I tried to complain but their automatic answering machine doesn't recognize the phone # I'm using for my service. Customer service online is even more worthless. I bet the only way I'll get to talk to a human being is to call and cancel my accounts at AT&T.

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Kelley Jones Royball
Sacramento, US
Jan 21, 2009 8:34 am EST

Please instruct me how to obtain my reward credit for my modem. I am unable to obtain credit, now they want to bill me for the modem. They tell me the only way I can get credit is to log on. Unable to do so. Please help!

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Lydia Reed
Montgomery, US
May 12, 2014 6:05 am EDT

I have only been on the internet about 5 days and it sucks it is so slow it have my head hurting trying to connect also they told me my first bill would be about 80 dollars and i just got a bill [after only 5or6 days]for 168 dollars i paid 100 dollars before they came out i havent been on the internet in 2 days because it sucks s u c k s S U C K S

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trailer000
, US
May 11, 2013 11:43 pm EDT

Aaa111,
What are you a lazy trailer trash that need YouTube?

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Aaa111
, US
May 11, 2013 11:18 pm EDT

AT&T dsl home Internet really suck. I have done everything from unplugging to getting a tech guy to come out, but yet it still didn't solve anything. By the way the problem with my Internet is that it keep coming on and then going off. I can't even watch a YouTube video or check my email. I really fed up with this service. I switching over to Internet provider that doesn't quit on me. Thank a lot AT&T for providing a ### ### service.

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Tcom_Master
Oklahoma City, US
Jul 04, 2012 9:04 am EDT

My ATT DSL is not all that slow WHEN I can ge it to connect. The latency on the link is SO SLOW that most of the time any link times out before connecting! I changed over from Cox (who also suck, just not as bad and mostly for expense) but will change back IF ATT ever giges me the rebate they owe me for the modem (four months now). I will never give ATT a chance again!

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Matt S 2011
Mandeville, US
Jul 18, 2011 1:39 am EDT

ATT DSL is absolutely absurd. Not only does my connection go out 5-15 times a day, but when I try and contact Tech Support about it, you have to sit on the line for 45 min each time.

Initially they told me they were sending a repair tech to check things out and asked if I could be home for that. I took the day off of work to be there and never received a call or confirmation. Apparently they did come out and "Found a
problem with our line outside". So they left and called it good.

Not even a single bit of improvement was made with the connection so I wait 45 min and call Tech Support again. They tell me that they have me set on a 3.1 MBPS line instead of the 7.1 (6mbps) package. I told them that I wanted a full refund on whatever the difference was for the past year and a half of being charged improperly.

So I decided to call the billing department and low and behold, in 3 days of trying after work for an hour each day, I could not get through. I do not have time to call them while I'm at work and I had already taken one day off.

This is not the end though. I call tech support back infuriated about the situation and they tell me that they will send me a new modem to try in case the seriously intermittent issue persists.

I receive the modem a few days later, install it, wait 40 min and speak with tech support, get it up and running to find out it's even worse than the first modem. Now they are sending another technician out (taking another day off work) to check the line and equipment themselves.

The sad thing is, the 2nd modem that they sent me has not ran above .98 mbps since I installed it. At least my other intermittent modem ran at 3mbps...

Lets see how much failure they can commit tomorrow when the tech arrives. I work as an Avionics Technician and I do all of the Technical Support for the product we manufacture and sell. I am constantly dealing with tech calls and the service I've received from AT&T has been nothing less than horrendous. How they even stay in business, I do not know. The customer service alone is driving me to Cable... when you top it off with a less than sub par product, it's almost a no brainer.

Hopefully this helps prevent someone from making the same mistake I have, and as the saying goes, "Misery loves company". Glad I'm not the only one out there experiencing this most frustrating experience.

Matt

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pissedoffplenty
, US
Oct 19, 2010 4:45 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Of course the AT&T DSL service sucks. I know someone who worked at AT&T was changed over from a telephone repair man to a DSL tech. They sent him for two days with another DSL repairman for training. He was shown a total of 4 repairs and then he was put out on the street to repair DSL. WTF...
Then after 90 days when he could not meet his quota of repairs they canned him. WTF WTF...Not only do they not care if their repairmen get training they really don't care if their customers DSL is getting repaired correctly. And then they are severely overcharging for this wonderful service.
He worked at AT&T for 15 years and never called in sick or was late even one minute and they canned him for not being able to do a job that he received almost no training or equipment for. They should change their name to AT$T cause money is all they care about.

ComplaintsBoard
J
5:08 pm EST

AT&T att-uverde

Signed up for Uverse. Good price. However, they happily left me without phone service for over a week. A kindly tech told me how to connect via the new tower or I would not have had service for an even longer period. Numerous disconnects by service department without call backs. I spent approx. 325 minutes on my cell phone and an additional 2.5 hours on a friends land line. Virtually no service! The mantra is " we value you as a customer. I am sorry for the problem." But no service. Finally had it removed but not without further problems. Run away.

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4:50 pm EST

AT&T inappropirate collection calls at work

PCC keeps calling my place of business about a debt that I have verbally told them does not belong to me. I have sent them written request not to contact my place of business. This stop for several months. I just got another call today and they are calling trying to reach me at different extentions in my place of business. Also with an automated message that states my name and the reference number to the alleged debt.

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11:29 am EST

AT&T extremely poor service

AT&T U-Verse was supposed to have my phone service installed on October 5th between 8-10 AM. They kept moving the appt and finally wanted to come at 7 PM. I wasn't available that time so I asked them not to come that day. No apologies or phone call to reschedule the appt until i called them after few days. Then Nov 3rd a technician came to find out that AT&T had done no previous planning to have my phone service activated that day. After half-day from work and one and half hour of calls with AT&T, the technician went back without doing anything. Then when i was upset, i was told that they would do it on November 25th because Comcast is not letting them port my number before Nov 25th. I found out from Comcast that AT&T is the one who requested the date because they didn't have any available dates before that. Even their corporate office was very poor in handling customer complaint. They give you lot of stories without checking any fact. Now I am in the process of moving all my services back to Comcast. If you have problem with Comcast, you'll have lot more problem with AT&T U-verse. I was stunned by their nasty customer service and poor corporate handling of customer complaints.

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Valencia Robbins
Kennesaw, US
Jun 28, 2011 10:38 pm EDT

After Uverse hound us to go with their company, that was the biggest mistake my husband ever made, Uverse was out here on my street the week of June 20 2011, on June 24th they came to install Unverse the tech came at 9:00 am and left at 2:00 pm when he came my phone, internet and cable (with Direct TV) was working when he left nothing was working. We kept calling and talking to supervisor after supervisors telling them to come back out here and put things like they were when you came out here in install this mess, they kept giving us dates and times that they would come back out here, they never came the time kept getting changed I talked to one of the Techs on the phone and he said, AT&T Uverse don't care, my husband then threw all of their equipment out of our house, it is tuesday June 21st I still do not have cable so as of today I have been with out cable for five days, AT&T did come out and repaired my phone and internet but now AT&T Uverse refuse to come, they said I need to call Direct TV. I told them Direct TV did not mess up my cable, U DID. I told them why can't you understand you did it so you come and fix it, Now I have signed up with Comcast they will be out here on friday but I will never ever deal with AT&T or AT&T Uverse ever gain and I will encourage others not too. Also I found out that AT&T is not in our area so why didn't they just say that instead of disrupting my house, They should be sued by all of us.

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toolguy1964
, US
Apr 21, 2011 4:49 pm EDT

As stated with many other who have had a horrible Customer NO Service experience with Steve's Blinds; I too am dealing with blinds that don't fit. Called Steve Katzman at the 800# that he allegedley provides above and was put through voice mail. No reply and I don't expect one. Add my complaint to the long list of bad experiences with Steve's Blinds & Wallpaper...Never again!

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mrwood3
Fontana, US
Dec 01, 2010 8:50 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I agree with everyone...Uverse I terrible...any coorporate info to call and make a complaint

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AFTTC
Miramar, US
Aug 05, 2010 7:42 am EDT

It appears most people I speak with about AT&T Uverse are not happy with the service they were promised they'd get. That seems to be the problem. They promise to send someone out between certain times - and they don't arrive. They promise to give you 12.0 Mbps Internet speed and it never goes that high - but you still have to pay for the upgrade. The promises are never-ending -- until after you agree to switch -- then whatever they've promised goes right out the window.

There is one thing I'll give them, though. Everyone I have ever spoken with at AT&T and every installer I've met has been very nice, very kind, very helpful and very polite. It's just after wehang up or after they leave -- then the business that I thought I was getting according to our Agreement -- I didn't get. So, I have had the unplesant opportunity of having to call AT&T Uverse to straighten out a problem or remove something they promised that I'm not getting at least 15 times since switching over on 5/5/2010.

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MarinaGP
Oceanside, US
Aug 04, 2010 11:57 pm EDT

We have been having the uverse, internet service for a long time. 12 days ago, we stop having the service a tech came an said that Cox cut all the cables and he can’t fix it, after almost 3 hours, he move the modem to other place and said that it was fix. That night we try to connect and we didn’t have internet after reporting the problem it took the 2nd tech almost a week to came and try to fix it. The 2nd tech change the modem, and we didn’t have the service. We have been calling every day to Uvers tech support and they said that this is a priority problem and it is in a special department (tech second inst.)We have been making 4 appointments and the tech or does not show up, or it shows after the schedule of the appointment, or it calls an hour after the appointment time saying that he just got the report and it will take him another hour and a half to get to my house. I have been talking with supervisors in this department and they are not able to send one tech on time. Last night I spoke with another supervisor and he apologize and ask me at what time the tech can be at my home and I said between 11 and 1 pm because I have an appointment. He said that it was ok that the tech will b e at my home in that schedule and also his manager will call me between those hours to check that the tech is working with this problem. Around 2:00 pm I call uverse (again) wait for over 1 hour and finally another supervisor told me that the appointment was change by the person that I spoke before and he move the appointment for latter. I didn’t know about this and I had an appointment at 3 pm! Still I do not have any service and ATT Uverse is denying us the internet service because they are not sending any tech to fix it. By the way the acct is paid by 3 months in advance. I have proof of the last 3 schedule appointments that the tech didn’t show and also proof of all the time we have been on the phone with the tech support and how many times we have been calling them.

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AFTC
Miramar, US
Jul 05, 2010 6:39 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

If I had known how irresponsible, unreliable and untrustworthy (to name just three) most all of the representatives at AT&T U-verse were before we switched, I would not have done it. They don't respond to emails, they don't keep their promises, they are misleading and I am not going to refer anyone else to them. If anyone reading this is thinking of switching or bundling your cell, internet, landline and cable ... make absolutely positive the quote you are given is exactly what you are charged. They charge a month in advance so make sure you take that into consideration when/if you switch. Also, if you refer someone make sure you get your referral credit and make sure the new customer gets their credit for being referred. Make sure your printer works from your computer after the initial installation. Ask the installer to leave you a business card with email contact info of his supervisor. Not that that you'll ever get a reply if you send an email. I am not surprised by all of these bad comments about U-verse. Hindsight is 20-20.

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Paul in TC
Trophy Club, US
Mar 22, 2010 8:02 pm EDT

I've been a Uverse customer for approximately two months, after leaving Charter as a ten year customer. If anyone had told me how much I'd miss Charter after such a short time, I would have said they were crazy. I couldn't have been more wrong. AT&T Uverse is one of the worst decisions I've ever made.

At this point, I've had three technicians come out to diagnose my problems (picture freezes on TV, internet loss, and phone line loss). Needless to say, when you lose one of these services, you lose the rest, and in my case that's happened every day, often for hours at a time. The techs say the problem is inside the house, outside the house, and the buried line connection itself. They may as well say it's interference from my dog's collar.

When my first bill came due, I decided not to pay it until the problem was fixed. I called their finance office and was credited the entire amount of the bill. As I told the lady who made that decision, "I'm almost satisfied. Now I just need to begin receiving Uverse without interruption." Fat chance. Three weeks later, the same problems persist.

AT&T is all about market share, i.e. sign up as many new customers as possible and worry about delivering the promised service when they figure out how to do it. They have yet to figure out how to deliver it to my house. You want Uverse? Become one of their new customers at your own peril.

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Kim Mollica
Pom, US
Oct 18, 2009 12:17 pm EDT

I called up for Uverse and got direct tv, and had to pay the cancellation fee of $416.44. I just bought a new home and had workers and wasn't watching that Direct TV (not uverse) was installing a satellite dish. It was too late. I signed the contract, when I had over 3 workers in my new home, and was told that it was just that the install was acceptable. The people at Uverse are complete idiots, and I wrote a letter to the FTC, FCC and the attorney general. They are all too big. When I called Uverse they said sorry you have to deal with Direct TV we are not affiliated with them. They would not even provide me the recorded tele. conversation of my order and that I was never told that Direct TV was being installed when uverse was available in my area. The CEO should be embarrassed. The service is good but to get it is a nightmare.

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toolguy1964
, US
May 19, 2009 12:02 pm EDT

We have had AT&T U-Verse Service for about 8 months now and up the last month, we have had good service. About a month a go we started to have intermittent problems with the service where the signal was dropped for several hours a day, just about every day. Everday there was a problem, I would call the AT&T Customer "no-Service" number first going through their automated hell of answering questions then waiting on hold to get connected to a live person (in the Phillipines) mind you. After explaining to the customer service rep for the umteenth time what the ongoing issue is, they say they will create a trouble ticket and have a rep come out (for the 9000th time) Get the picture. They keep coming to fix a problem they can't trace but the techs can see it on their handheld computers when they hook up our line to it. They have torn up the sidewalk in the front of our house to get access to the trunk line and repair what they said was a bad bond; they have changed out our Residential Gatweay Unit (RGU) and they have changed out the cable from the phone box to the RGU twice. None of these "fixes" have solved the problem. The techs say there is "noise" in the line they can trace where it's coming from. They even went so far as to blame the problem on the flourescent lights in the garage and the compact flourescent lights we have around the hose for the noise. To make a point, I changed all the CFL's back to incadescent and unplugged all the flourescent shop lights in the garage and there is still "noise" in the line. I cannot get anyone in management to call me back from the local office and we are at wits end with this so...Comcast, here we come.
The sad thing is AT&T doesn't see the picture because we were going to switch over to their cellphone service in August when our contract is up in August with our current provider to have everything under one package and bill.
AT&T is obviously being ran as bad or worse than when C.Michael Armstrong was the CEO a few years back.

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CMcClellan0525
Oceanside, US
May 05, 2009 4:06 pm EDT

I was trying to switch from Cox Commucation to AT&T for my home phone and internet service when i moved and am going through the same stuff. Spent 30-45 minutes just trying to verify a installation time of [protected] 2 days before the install date. After being placed on hold several i was given confirmation that the appointment was set and all was well. Then installation day comes and I sit and wait patiently for 4 and a half hours for them to show...finally at 12:30 i gave up and called to see if their was a problem. After being rerouted to 3 different call centers they finally got me to a California rep who transfered me to another rep who finally was able to tell me they rescheduled my appointment to tomorrow because the previious resident of my house had theirs set to be cancelled tomorrow and they couldnt do anything until then. Well thats bull because this house has been empty for over a month and is on base housing and I know the previous resident and I tested the lines to see if they were still active and they arent. I also asked why i wasnt notified that the appointment had been changed at which i was simply told I dont work in that department sir...I asked to speak to "that" department and they said that they dont talk to customers sir. I have already wasted 5 hours of my life waiting for them have been handled rudely on the phone and have not had anything accomplished yet. My modem for DSL was suppose to arrive 3 days ago but because of a shipping error on their part it wont arrive til sometime next week we think...AT&T has really surprised me I have never had a bad thing to say about them til today and now I despise ther service.

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D
11:27 pm EST

AT&T what is this card? it is not from reward center.

I changed my internet and TV from Comcast to AT&T U-verse.
Finally I got $100 cash back by check and $100 debit card from ATT reward center.It is OK.
After that I received another $100 debit card.
It is wired.This is from AT&T Services, Inc. and this card agreement says they charge Card-On File Fee per month $5.00 and Administrative Fee to Close Account and Transfer Funds $10.00, Lost or Stolen Card $10.00 .
I do not know why I get this card and I am not willing to use this card.
Their website is myattgiftcard.com

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Floyd Wuellner
St. Charles, US
Dec 01, 2009 7:59 am EST

I have activated a $100 debit card. I tried to use it. The card came up on the computer as inactive. The automated phone service says it is active. There is no way to talk to a human on this automated service. This is annoying. Thanks for the $100 but how do I get a human to ask a question?

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courtyardman
Oklahoma City, US
Jul 22, 2009 5:03 pm EDT

This si one of the biggest ripoffs ever for AT&T. The card worked once for me for under $10.00. Now it will not work at all anywhere I try. I want to call the number on the card but must pay for them to tell me why the card does not work. I tried to find about the balance; I have to join their club and pay. This is criminal.

I have turned the information over to our local new media and the State Attornety General Office. I also gave it to the U S Postal Inspector since it came to the mail and is fraud.

Go ahead, AT&T; make my day!

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Luisa Carolina
, US
Jun 29, 2009 6:47 pm EDT

Trying to activate this card, is an odissey, the supposed customer service phone only gives you 2 options and it's no help.
I've tried the phone and the website and they both tell me it's too many numbers for the card number...this is so frustrating. Next time, I'll take a check.

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Tiresias
, US
Apr 04, 2009 4:57 pm EDT

Yes. I have yet to recieve my card. I previously had been with ATT in Michigan and then didn't send one then, either. The attorneys general of California and Michigan really need to get after ATT.

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mrscullen
Forks, US
Dec 27, 2008 3:25 pm EST

for the card. you have to use it as credit. to check the balance you can call the reward center and they can tell you. as for the the fees, if the card expires with money on it 5 a month will be taken off until it's gone, that' s it there are no other fees

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America Bible
,
Nov 29, 2008 12:48 pm EST

I do not have a complaint but a question?

First thank you for the gift card.
I have used the card and simply would like to know how to check for balance.
There is a minute amount balance; how do I access that information?
The telephone number on the card is not readable.

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felixgarcia
,
Nov 22, 2008 4:37 pm EST

can't get card to relesae cash...

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Lorraine Engelhart
,
Nov 22, 2008 9:16 am EST

Trying to activate rewards Visa card & automated voice won't take it Can someone help? I'm thoroughly fed up

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M
12:40 am EST

AT&T no web site for reward center

Received an AT&T reward brochure in mail for being a loyal AT&T customer
stating I should go to att.com/rewardcenter and I must redeem before 12/26/2008. There was no such web site. Is this a spoof of some kind by
AT&T and a waste of my time? I am a customer of AT&T (for now). They are
my home phone and internet provider.

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Richard Kloepfer
,
Nov 21, 2008 7:09 pm EST

I can get on their website, but when I enter my account number as requested, they tell me there is no reward for my account number at this time. I have been goning to their site once a week for four weeks now and I get the same reply.

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U
6:07 pm EST

AT&T poor customer service, drop calls

My phone, LG Shine, from AT&T has been dropping calls and turning off the phone by itself even though it is full of charge. When I try to call out, phone says that "CALL ENDS"...never rings, I can't even receive calls. I tried to call a same number 85 times before it finally connected me through.
All the data I had in my memory stick were gone even though I didn't erase them;

This is my 2nd LG shine by the way...my first one had the same problem!

This phone is awful, customer service reps of AT&T are also awful, they kept transfer me over to so many departments, I had to go into store to change my sim card, never worked! Customer rep at a store told me to talk to technical support, warranty dept, when I did so, they just transfer me over to regular customer services again... WHAT IS WRONG WITH AT&T!

By the way, I had so much problem with my phone not making calls and getting calls, had to use co-workers phones and public phones, AT&T still charges me full service fee and Courtney H(cancellation dept rep) told me that if I cancel my phone today, they will still charge me a cancellation fee.
And she said "If you want to change to Nokia old phone, you can pay $40."

WHY DO I HAVE TO PAY FOR UR COMPANY PROBLEM?

Warranty dept told me that I can't replace to other phone since they don't have a record of me swapping it for the first time. It's not my fault, that's AT&T's fault.

Anyways, I really recommend not getting this LG shine and if you have other choices going to different company, just go for it!

HATE AT&T!

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mmw0627
, US
Nov 12, 2010 5:20 am EST

I have the exact same problem! I use LG Shine, too. The call dropping happened about a week ago. Called AT&T twice and had the representatives help me out. The problem has never been solved. I don't think it's the phone problem. The first representative told me that one of the towers close where I live is "degraded." The 2nd representative told me that my number was registered to a far-away tower. He switched me back and the phone still doesn't work.

A friend told me that the problem could have been the capacity issue. Many people own an iPhone or iTouch or iWhatever, and they use Internet to download stuff. So, it's all jammed up there.

I am going to switch to a different phone company. You should do so, too.

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R
,
Nov 14, 2008 2:33 pm EST

Rogers is the worst company I have ever dealt with. It hires complete ###s..everytime I call I get told something else.

I have had to return my LG shine over 3 times now due to dropped calls.

ComplaintsBoard
K
12:22 pm EST

AT&T account not mine$936.24

Never purchased a cell phone. How can I owe money for something I never purchased?
When was this purchased? Where? Can I see the contract and signature? Does att&t need customers that bad to open an account without proper ID? I'm not paying for something I never purchased. The only cell phone I've owned my father gave to me in his name which is with altell. The cell phone I currently have my fiance' purched in his name Sprint. I would like to matter resolved please. I've tried to resovle this problem with Palisades Collection but they won't stop billing. This cell phone wasn't purchased by me.

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Gyanendra Kumar
, IN
Jan 20, 2011 5:48 am EST

Please recheck the name of the organization you are complaining against. Are you sure it is MNK Law Office? We are MNK Law Offices, New Delhi India and have not raised any bill on any person for any AT&T Billing. Please clarify and correct. Gyanendra Kumar

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bill.b.s.
Ocala, US
Feb 26, 2010 11:47 am EST

I too just got a bill from mnk law office for an at&t bill. Ive never been with at&t. I asked them for proof. they told me to prove i have never been with them.they said they dont need proof that i had a bill with this company. btw this bill is from 11 years ago! I filed a complaint on the FTC.GOV . and called at&t.

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scammed
Huntington, US
Apr 23, 2009 9:24 pm EDT

I just found this same thing on my husbands credit report. I called AT&T and they said they are not showing any account ever in my husbands name and social #. They suggested I dispute this with the credit bureaus. I have not heard back yet.

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leza
, US
Mar 23, 2009 6:34 pm EDT

I only have and made ONE account and ONLY ONE with my cell phone service (t-mobile). Now they saying that I have another account with them. How can this be?! I'm not paying for a cell phone that I never used or seen.

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Gaelene Kennedy
,
Nov 20, 2008 5:18 pm EST

I sound like many others. I am going on their web site and dispute this charge. I do not have a cell phone nor did I sign any contract doing so. If there is no signed contract, how can a law firm proceed with a false charge. If they can produce a signed (by me) contract and show me where this cell phone is -- I'll pay for it. Thank you.

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Overall Rating and Conclusion:

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