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version / About phone contract

1 United States Review updated:

I upgrade about six month ago with version. I pick out a package that fit my budget. When to the location store to buy these phone. Just got a bill in and it almost 500 dollar more. I when to the location store and they can't tell why, so they call the headquarter. The headquarter told them that I had a higher price plan. That not what sign for. Both place is showing two different plan. Headquarter told me that I had to pay it before they give me credit and phone had to be on. They cut my phone off due to the charge. I'm not paying for the plan that I didn't sign agreement. What else can I do. That sound like fraud to me and going to it to the government

May 31, 2013
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  • Le
      31st of Aug, 2010
    0 Votes
    version - poor customer service
    Walnut Creek
    United States

    Worst customer service; phone completely died!!! midday today!!!
    lost every important business call and thousands of dollars!!!
    by not having service; went to store!!! more interested in sales than in an emergency service!!!
    had to leave the store after 1.2 hour and still had no one to assist me with the issue!
    My phone still isn't working and i will need to have to go back to the store for the same abuse!!!
    manager: Jayvee Pichay Did absolutely nothing!!!
    Except kept selling more phones!!!
    1141 Locust Street Walnut Creek, ca 94596

  • Sl
      1st of Sep, 2010
    0 Votes

    I agree with customer service is slow, don't help you with relevant problems, and seem to care less if you are satisfied with your customer service experience. The cell phones don't keep a charge well after a year, and start having major problems after a year...

  • Cr
      14th of Sep, 2010
    0 Votes

    CUstomer service number is free and can get it resolved faster for u!

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