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Verotel Merchant Services / VTSUP.com
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3.1 115 Reviews

Verotel Merchant Services / VTSUP.com Complaints Summary

61 Resolved
54 Unresolved
Our verdict: While Verotel Merchant Services / VTSUP.com has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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Verotel Merchant Services / VTSUP.com reviews & complaints 115

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Newest Verotel Merchant Services / VTSUP.com reviews & complaints

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10:17 am EST
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Verotel Merchant Services / VTSUP.com unlawful charges

For the past couple months i have been continuely charged by vtsup.com for an unknown transaction. Beginning to feel as though i am being unlawfully charged, there have been multiple $30 transactions on my account. I have zeron understanding as to why this is being charged to my account, over $60 from this ‘vtsup.com' has been charged to my account, i expect to be reimbursed for the fraudulent charges being made to my account...

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Verotel Merchant Services / VTSUP.com pagamento con carta illecito

Vi informo che in data 15/01/2019 e 22/02/19 mi sono stati prelevati dei soldi per un totale di 79, 90€ dal conto corrente da voi senza che io autorizzassi l'operazione. Vorrei ottenere un rimborso il prima possibile e cancellare qualsiasi tipo di iscrizione dal vostro sito (cosa che credevo fosse già stata fatta). Conto su una vostra tempestiva risposta prima di procedere per vie legali.
Daniele Cecchini

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Verotel Merchant Services / VTSUP.com unauthorized credit card charges

Hello.
My name is Luigi Mastroianni and I write from Italy.
Today I saw that there is an unauthorized charge on my account. I do not remember buying anything for that amount. Can you give me explanations before I turn to the authority? What would I buy?
Maybe it's just a misunderstanding, but I do not want to lose my money.
Thanks and good job.

My email address: luigi.[protected]@email.it

Luigi Mastroianni

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Verotel Merchant Services / VTSUP.com prelevement frauduleux de votre part

Mesdames messieurs de vtsup banana sta
vous avez preleve le 27/12/2018 et 30/01/2019 les montants de 34.95 euros deux fois
je n ai aucun abonnement avec vous
je vous prie de me rembourser les 69.90 euros immediatement sur ma carte master nickel numero commencant par 5290 et se terminant par 5700
vous exagerez dans votre facon de prendre de l argent sur les cartes
zibo

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Verotel Merchant Services / VTSUP.com prélèvement inadmissible

Bonjour je vous contacte car vous m'avez prélèvement sur mon compte bancaire la somme de 34, 95 le 24 janvier 2018 avec le numéro de carte bancaire commençant par 497598 et fini par 0340 ceci doit être une erreur merci de faire le nécessaire pour faire un remboursement au plus vite car sinon je vais portez plainte
Merci de votre réponse rapide
Cordialement
MR desmurs

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Verotel Merchant Services / VTSUP.com - cargos no autorizados de la tarjeta de credito

Mi nombre es Xabat y solicito el reembolso de 29, 95€ mensuales (casi 260€) de todo el año 2018 ya que yo no he autorizado y no he aceptado en ningún momento nada de esta página o wep. Me han ido descontando entre los días 15 al 19 de cada mes. No sé qué publicidad es, solo se que me han ido cobrando. Lo único que pido es que se me devuelva el dinero y se resuelva esto lo antes posible. Muchas gacias!

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1:39 pm EST

Verotel Merchant Services / VTSUP.com Reclamo

Preg.ma Verotel, sonoa richiedere la sospensione immediata dell'addebioto mensile di € 29, 95 sulla mia carta di
n ° xxxxxxxxxxxx3895 intestatala sottoscritto, sig. Sansotta Luigi. Inoltre le chiedo il rimborso della suddetta cifra.
Qualora non fosse necessario verificare con sollecito richiesta, mi vedo costretto adire alle vie legali chiedendo spese e rimborsi.
Cordiali saluti

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9:40 am EST
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Verotel Merchant Services / VTSUP.com addebiti carta di credito non autorizzati

Mi chiamo Antony Silva.
Dopo aver attivato una prova, mi sono stati sottratti numerosi pagamenti mensili, di circa 30 euro l'uno, dalla mia carta, senza alcuna autorizzazione. Chiedo gentilmente di essere contattato, il prima possibile, al mio numero di telefono [protected]) o al mio indirizzo e-mail ([protected]@hotmail.it).
Se non verrò contattato e/o risarcito, provvederò per vie legali.
Grazie mille

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Update by Antony Silva
Jan 08, 2019 2:36 am EST

Problema risolto, mi è stato detto che, si possono rimborsare solo le ultime 6 transazioni, e cosi è stato fatto. Ringrazio molto Marcel Trik per avermi aiutato.
Spero che non succeda più.
Grazie mille.

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Update by Antony Silva
Jan 04, 2019 12:32 am EST

Sono Antony Silva.
Hanno risposto alla mia e-mail con le prime 12 cifre della mia carta, hanno risposto dicendomi che, hanno rimborsato le ultime 3 transazioni della mia carta, il "rimborso" non è arrivato.
Io non rivoglio le ultime 3 transazioni, io rivoglio tutti I miei soldi, sottratti senza permesso, quindi illegalmente.
Se non riavrò tutti I miei soldi, provvederò per vie legali.

Resolved

Sono stato contattato, mi è stato chiesto di inviare una email a marcel@verotel.com, con le prime 12 cifre della mia carta. Ho inviato l'email, attendo risposta.

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5:43 am EST
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Verotel Merchant Services / VTSUP.com me di de baja y me siguen cobrando

Me han pasado un cargo que yo no he autorizado a mi targeta de 29, 95 el dia 3 de diciembre cuando me di de baja hace un mes según la pagina decia que ellos no yo harian la cancelacion de la subcripcion y lo han hecho pero la parte de poder acceder a sus servicios pero me siguen cogiendo dinero de mi targeta en la quiero el reembolso ya o acudire a la policia

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NajibRayyan
Barcelona, Catalonia, ES
Apr 26, 2021 12:04 pm EDT
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Hola,
Estaba usando un servicio durante un mes [protected]) después de un mes me di de baja en la página oficial. Me cobraron 24€.
Se renovó la suscripción sin ningún permiso y a partir de el mes me estaban cobrando 16 euros durante todo el resto del año 2020, y durante el año 2021 hasta el día de hoy me cobraron 18 sin ninguna aceptación mia.
Hoy he entrado en la página oficial del servicio para asegurarme de que mi cuenta estaba desactivada y efectivamente estaba desactivada. Y por la cara me cobraban dinero durante todo este tiempo sin usar ningún servicio, y sin ninguna aceptación mia.
Exijo la devolución de todo el dinero cargado en mi cuenta, mi abogado se pondrá en contacto con vosotros para denunciar os.
Mi correo: infohorizonbcn@gmail.com
La página de servico es : https://m.buzzarab.com

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Iñaki Alzaga
, US
Mar 12, 2019 12:46 pm EDT

Buenas tardes
Solicito la devolución del importe indebidamente cargado en mi cuenta. Anulé la suscripción a su tiempo, no pude seguir disfrutando de los servicios premium pero se me ha seguido cobrando.
Mi correo electronico es inaki_alzaga@hotmail.com.
Espero vuestra respuesta

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Aiur Pinilla Busturia
, US
Feb 11, 2019 6:02 am EST

Yo estoy con el mismo problema, o se soluciona o acudiré a la policía a denunciarlo

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Verotel Merchant Services / VTSUP.com
Amsterdam, NL
Feb 14, 2019 4:52 am EST
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Dear Aiur Pinilla Busturia,

We are unable to find any information on your name. Can you please email the first 12 digits of your card to livesupport@verotel.com and ask for a refund. We will take care of this.

Kind regards,
Verotel Support

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Verotel Merchant Services / VTSUP.com me han cobrado algo que no he solicitado

Hola buenas miren me han cobrado una cantidad de 29, 95euros pille una aplicación del cual eran 5 euros tres días de prueba y cogen y después de los tres días me pasan un importe de 29, 95 euros algo inexplicable ya que yo no pedí nada y ahora me encuentro en la situación de que tienen mis datos no se que puedo hacer como he de actuar mi Gmail es [protected]@gmail.com
Muchas gracias

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Verotel Merchant Services / VTSUP.com unauthorized charge/cargo fraudulento

I have been charged 89, 90€ to my card by this web on December 3th 2018, the card has been blocked and the Spanish Police department is already tracking the operation.
Please, cancel the operation while the money is still restrained and not taken.
Me han cobrado 89, 90€ sin mi autorización durante la mañana del 3 de Diciembre del 2018, la tarjeta ha sido bloqueada y la policía informada para el rastreo de la operación.
Por favor, devuelvan el dinero mientras aún está retenido y no cobrado.
Francisco José Morante Lozada
[protected]@hotmail.com

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Verotel Merchant Services / VTSUP.com addebito non autorizzato sulla carta di credito

Mi sono iscritto ad un sito di incontri e ho effettuato un pagamento di 5€ per una prova di tre giorni. Dopodiché mi sono ritrovato un altro pagamento non autorizzato di 29, 95€ in data 15/11/2018.
Esigo il rimborso totale e immediato in quanto non ho mai autorizzato tale pagamento. Altrimenti sarò costretto a rivolgermi alle autorità competenti e sporgere denuncia.

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Verotel Merchant Services / VTSUP.com unsubscription

04/09/2018 31/08/2018 € 29, 95 PAGAMENTO ON LINE 31/08/2018 04.30 Banana Stash Amsterdam NLD N. 641340

02/10/2018 30/09/2018 € 29, 95 PAGAMENTO ON LINE 30/09/2018 04.28 Banana Stash Amsterdam NLD N. 651466

03/11/2018 31/10/2018 € 29, 95 PAGAMENTO ON LINE 31/10/2018 04.22 vtsup.com*Banana Sta Amsterdam NLD N. 631718

Mi chiamo Michele Marcellan e dall'estratto conto della mia carta di credito PostePay Evolution ho rilevato che in queste tre date sono state illecitamente prelevate somme dalla mia carta di credito. Richiedo l'immediata restituzione delle stesse sulla mia carta. Se non otterrò risposta in tempi ragionevoli sarà mia cura adire a vie legali e denunciare l'accaduto alla polizia postale.
La mia mail di contatto è [protected]@gmail.com (mail usata per iscrizione di prova al costo di 5, 00 euro). Inoltre chiedo l'immediata cancellazione di tutti i miei dati dal Vs database. Attendo un sollecito riscontro.

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Emanuele Negro
, US
Feb 11, 2019 3:51 am EST

Preg.ma Verotel, sono a richiederle la sospensione immediata dell'addebioto mensile di € 29.95 sulla mia carta di credito
n° 5311 **** **** *286 intestatala sottoscritto, Sig. Negro Emanuele
Qualora non dovesse esser effettuato con sollecito tale richiesta, mi vedrò costretto ad adire alle vie legali chiedendo spese e rimborsi.
Cordiali saluti
Negro Emanuele

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Verotel Merchant Services / VTSUP.com
Amsterdam, NL
Feb 14, 2019 4:51 am EST
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Dear Emanuele,

We have refunded the 29.95 charge. It was a recurring charge for a membership. The initial transaction was authorized with 3D secure verification, authenticated by the cardholder.

Kind regards,
Verotel Support

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102030
, ES
Dec 04, 2018 2:09 pm EST
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I would like to unsubscrib from your website vtsup.com*Banana Sta. If i knowingly /unknowingly subscribed . They have taken twice 29.95€ by a vtsup.com*Banana Sta. 29.95€ is taken on 31/11/18
29.95€ were taken on 30/10/18 from my credit card .

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Verotel Merchant Services / VTSUP.com
Amsterdam, NL
Dec 06, 2018 5:53 am EST
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Replying to comment of 102030

Dear Sir/Madam,

Thank you for your message. You can unsubscribe here: www.vtsup.com.
Alternatively please email me your information (name, email address and first 12 digits of the card), including the transaction amounts that you want to have reversed. I will take care of this.

Kind regards,
Verotel Support

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Verotel Merchant Services / VTSUP.com unauthorized credit card charges

ON LINE PAYMENT 03/11/2018 04.22 vtsup.com*Banana Sta Amsterdam NLD N. 631718 € 29, 95
ON LINE PAYMENT 02/10/2018 04.28 Banana Stash Amsterdam NLD N. 651466 € 29, 95
ON LINE PAYMENT 04/09/2018 04.30 Banana Stash Amsterdam NLD N. 641340 € 29, 95
All theese unauthorized credit card charges after my unsubscription !
For this reason I demand total compensation, reserving to report your company to the police authorities. You are also wary of implementing additional pre-credit cards on my credit card. I consider this a crime.

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Verotel Merchant Services / VTSUP.com vtsup, banana*.com

Quiero devolución de mi dinero desde septiembre del 2017 hasta octubre del 2018, ya q los dos meses q estuve en esta año ya están pagados, q son los correspondientes a los meses de julio y agosto del año 2017 después me di de baja, y han seguido cobrando cuata, pido ingreso en misma cuenta donde me han estado cobrando de forma fraudulenta el dinero pagado de más, sino denunciare a Policía, postal, pido respuesta inmediata

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Verotel Merchant Services / VTSUP.com unauthorized payment

I ask to stop immediately furhter unathorized monthly payments of 29, 95 euro that appear in my credit card account as:

Banana stash danzigerkade 23d 29, 95 euro

This statement is refererd to the payment for the owner of the site www.rimorchando.com, but I unsubscribed from all related services as demonstraed by the following e-mail:
_
Cardbilling solutions
Ven 06/04/2018, 16:04

Dear matteo bettuzzi,

This email verifies that your membership to the website https://rimorchiando.com
...
Was successfully cancelled.

Your confirmation date for this cancellation is: apr 06, 2018. your membership will expire on may 02, 2018. you will not be charged again.

If you are receiving this email in error, please contact [protected]@verotel.com for assistance.

With kind regards,

Verotel merchant services
Sale id: [protected]

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Verotel Merchant Services / VTSUP.com addebito su conto corrente

Ho verificato la presenza di n. 3 addebiti fraudolenti sulla mia carta di credito da parte della vostra compagnia.
25/09/2018_ € 29, 95_ 651406
17/10/2018_ € 29, 95_ 631679

Richiedo l'immediato riaccredito Delle somme indebitamente prelevate, nonché l'immediata cancellazione dei miei dati in vs. possesso.

Il mio contatto è [protected]@gmail.com.

In caso di vs. inadempienza entro tre giorni dalla data odierna procederò immediatamente alla denuncia alla polizia postale, riservandomi ad agire per vie legali per l'ottenimento della somme in trattazione e del maggior danno causato.

Cordiali saluti.

Simone Parigi

Firenze. 17/10/2018

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Verotel Merchant Services / VTSUP.com banana stash amsterdam pagamento online non autorizzato

Vorrei segnalare degli addebiti non autorizzati sulla mia carta prepagata effettuati da questa compagnia: € 5.00 PAGAMENTO ON LINE 18/07/2018 21.14 Banana Stash Amsterdam NLD N. 631512, €29.95 PAGAMENTO ON LINE 21/08/2018 06.19 Banana Stash Amsterdam NLD N. 641643, €29.95 PAGAMENTO ON LINE 21/08/2018 06.19 Banana Stash Amsterdam NLD N. 641643. Vorrei subito bloccare questi addebiti fraudolento altrimenti mi vedrò costretto ad adire vie legali. Contattatemi subito alla mia mail [protected]@gmail.com.

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cubita
, IT
Nov 08, 2018 6:48 pm EST

Necesito que no se vuelva a descontar mas dinero de mi tarjeta de crédito necesito respuestas lo mas pronto posible

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Verotel Merchant Services / VTSUP.com having to pay to login into my profile

I have been a member of Bear411 for quite a few years now, my profile name is SIlverBearPDX and within the last year or so. if I did not pay for membership, I could not log into my account. I have made quite a few friends on there, but if I am not able to pay for membership. I will most definitely delete my account. Cause there are other websites that are a lot more friendly than Bear411 is. Thank you

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Verotel Merchant Services / VTSUP.com Fraudulent charge on my credit card

On august 10th 2018 that was $85.96 worth of fraudulent charges that I did not authorize all my credit card I need my money put back on the card the bank ison august 10th 2018 that was $85.96 worth of fraudulent charges that I did not authorize all my credit card I need my money put back on the card the bank is tryingon august 10th 2018 that was $85.96 worth of fraudulent charges that I did not authorize all my credit card I need my money put back on the card the bank is trying

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Frequently asked questions (FAQ) about Verotel Merchant Services / VTSUP.com

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Is VTSUP.com a legitimate website for online transactions?

VTSUP.com, also known as Verotel, is a legitimate online payment processing service.

Can I trust VTSUP.com with my personal and financial information?

VTSUP.com uses security measures to protect user data, but it's always a good idea to read their privacy policy to understand how your information is used.

How reliable is the customer service provided by VTSUP.com?

VTSUP.com provides customer support, but individual experiences may vary. Check online reviews for a better understanding of customer satisfaction.

Is VTSUP.com secure for online transactions?

VTSUP.com uses encryption and secure payment processing technology to protect user data during online transactions.

Are there any known scams associated with VTSUP.com?

While VTSUP.com is a legitimate service, it may be misused by some vendors or scammers. If you notice an unknown charge from VTSUP.com, contact your bank and Verotel's customer service immediately.

How long has VTSUP.com been in operation?

Verotel, the company behind VTSUP.com, has been operating since 1998.

Are the charges from VTSUP.com always legitimate?

VTSUP.com handles transactions for numerous online vendors, so charges should be legitimate, but if you don't recognize a charge, contact VTSUP.com or your bank to investigate further.

Does VTSUP.com provide transparent billing information?

VTSUP.com aims to provide transparent billing, but always review your bank statements and verify any charges associated with VTSUP.com.

How can I cancel a subscription that's being charged through VTSUP.com?

Subscription cancellations would generally need to be done through the vendor you're subscribed to, although VTSUP.com's customer service may be able to assist.

Can I trust online reviews about VTSUP.com?

When researching VTSUP.com, read multiple reviews from different sources to get a well-rounded understanding of the company.

Does VTSUP.com offer customer support in case of unauthorized charges?

Yes, VTSUP.com offers customer support to assist with billing issues, including unauthorized charges.

What kind of businesses use VTSUP.com for their transactions?

VTSUP.com is used by a wide variety of online businesses, from digital content providers to e-commerce websites.

How can I contact VTSUP.com if I have a query or issue?

You can contact VTSUP.com's customer service through their website or the contact information provided on your billing statement.

Is VTSUP.com compliant with financial regulations and security standards?

VTSUP.com, as a payment processor, should be compliant with relevant financial regulations and security standards such as PCI DSS.

Can I get a refund for a charge made through VTSUP.com?

Refund policies would typically depend on the vendor who made the charge, but you can contact VTSUP.com's customer service for assistance or to dispute a charge.

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Contact Verotel Merchant Services / VTSUP.com customer service

Phone numbers

1877 925 1877 1877 872 9246 More phone numbers

Website

www.verotel.com

Most discussed Verotel Merchant Services / VTSUP.com complaints

Unlawfully taking money from my credit card account
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