Verizon
reviews and complaints

Ordered triple-play + 3 additional telephone lines for my residence on 5/18/11. Spoke with a gentleman, who said the bill would be about $130 a month, with all taxes. Today's Email indicated the bill would be $154.35. I called Verizon today, and learned that premium services that I had NOT ordered were added to the bill-Games, Starz and virus protection. Today's rep, said the charges should be $107.93 with all discounts, excluding taxes. Verizon representatives appear to have no authority to send written confirmation of proposed charges, but today's rep assured me the new, corrected charges would be "automatically" sent to me by email. I feel that Verizon should be required by law to send written confirmation of charges prior to the service being installed. It appears the pressure on reps to "add something" is extreme enough so that written confirmation to subscribers of charges prior to installation should be required, in my opinion, by law.

After your initial attempt to sort your issue out with Verizon – SAVE YOUR BREATH! These people are not interested in working with their customers. You must file a complaint with the FCC - http://esupport.fcc.gov/complaints.htm
or [protected] When I went to the FCC’s website who do you think is on their main page – Verizon. FCC just won multi-million dollar settlement from them for (among other things) overcharging customers!

Every month a phony add ons appear on my bill...Endless time on phone with them!Verivon counts on users to NOT review bill.THIS is a HUGE mistake, counting on people to pay blindlt...WATCH OUT !

I recently ported my telephone number from Verizon to another provider within the billing cycle, yet was charged for service by Verizon for the full cycle ... in this case, 19 days of service that they did not provide (my new provider did). In response to an FCC complaint on the matter, Verizon Wireless responded that their terms and conditions allow them to do this. The amount of money was not much, but when multiplied by the number of customers who leave their service every year, it no doubt provides VZW with tens, if not hundreds, of millions of dollars in revenue for services that they did not even provide. Caveat emptor when dealing with a company that would engage in such a shady and despicable practice. And if you are porting your number away from them, you might as well wait until the end of your billing cycle, so they are not getting away with gouging you for service provided by your new company.

Verizon Wireless File A Complaint with the FCC, Federal Communications Commission or BBB, Better Business Bureau direct online filing against Verizon Wireless at http://www.verizonwirelessliestocustomers.info/?page_id=255 EZ easy quick file for Verizon Wireless.

I have a blackberry phone with unlimited talk/text and data usage. I am being charged $119.99 per month. Verizon lowered their price on this package to $89.99 per month. I pay through my phone and was not aware of this until I opened my paper statement. This has been going on for several months or longer. I contacted customer service and was told that Verizon does not automatically lower the customers fees when they lower charges. The customer must place an order for this. They credited my account $60 for two months, I would like for them to go back and credit my account $30 for each month this has been going on. Verizon has ripped me off. I was looking into upgrading my phone because I have the new every two program. My credit is presently $100. I am now told my credit will change to $30-$50 after this renewal because I am completing it after February 15, 2009. How am I supposed to upgrade before my 2 years is up? I would be penalized for this. I have been with Verizon for a long time and this is how I am treated!

Let me first say I am very disappointed with my "Verizon Wireless" account. Registering with you guys a year ago at a Circut City, the man that helped me set up my account and mostly everything up until January of 2010 have been wonderful. But a few months ago, I got fed up with my Motorola Q, which was junk. Dealing with a crappy phone for almost 1 year later I called to see if I could get 1 year pricing on a Droid for both my phones, because frankly these phones were piece of junk. And this is where it all began.

I asked if I could get 1 year pricing on a new phone because i was only a week away from 1 year upgrade, the lady over the phone informed me that both the phones were still under warranty, and I could go to my local store and get an exchange just in case both our phones just "happen" to have the exact same problems (freezing, unreliable calls, "pixel screen"). Well, I took the phones to my local super Verizon store and they said there was nothing they could do with the phone because they were so old. Well, I was obviously frustrated, I called the Verizon support line back and got another employee, and they told me the same thing. Luckily the man who helped me on this was able to speak to the store manager and see what they could do, he comes back and tells me - oops! One hitch. They now can’t give me a new phone because the motorola Q is no longer being produced! So I ask if they can give me a different phone, and they said that they would be able to give me an HTC equivalent, which was fine with me as long it wasn’t a Q. So I go back to the store and what do I get? "Sorry, we can't do that". I called the Verizon support back AGAIN and the man finally talks to the manager and was able to give me 1 year pricing on a new phone (My EnV Touch).

However, another hitch. My 2nd line, which I got THE SAME DAY as my first one, is not “upgradable” yet. That doesn’t make much sense does it Verizon? They would not give me 1 year pricing even though I was willing to spend another 200$ on the phone I had just shelled out for. Fed up, I sent in for a warranty replacement on my 2nd phone because that was “all they could do for me” sense they didn’t have a Motorola Q there, even though I was promised a HTC replacement over the phone from THE STORE. I waited 2 days and I received my new Motorola Q in the mail and sent the other one back. No problems there, but the phone still did the same old thing as my last (Freezed, pixilated, shut down randomly) Just as I had predicted. I went back to the store, and finally reasoned with them to give me another EnV Touch. I shelled out 200$ for that and was on my way.

Two days later I received my new EnV Touch and a replacement mailer package to mail my old Motorola Q back.

On the package there was instructions and a shipping label with a tracking number on it. I wrote down that number “[protected]” and sent it to a shipping reciprocal on January 27th, 2010. On February’s billing cycle, My bill was unusually high. I noticed there was an “equipment charge” for 79.99$ on there. I am wondering how they calculated it so fast, seeing as I sent it at the end of the month on January. I called the Verizon Support at *611 and got ahold of someone that informed me that they had not received my package in the warehouse. I understood the matter and the service informed me they would send out a request to look up the package to the warehouse by mail, as they had no form of phone contact to the warehouse and that it would take a week or so to get back at me. Satisfied with the service, I was to call back in a week.

After the phone call during my daily commute I noticed that the facility that I had deposited the box was physically missing. Concerned I contacted Fedex directly about it. They had no Idea where the box went and they had no intentions of doing a recovery on the packages. This was very concerning considering not just MY valuables were in it, but other people’s too, which they are now lost possibly forever. A week passed and with my new information, called again. The lady I spoke with said that the mail got lost “rarely” and I should try back later. But I was not going to let her go so soon. I requested to speak with a supervisor, but she hesitated and kept “talking me out of it” until I explained that the box was physically not there, and that the tracking number was never registered. After I did get ahold of a so called “supervisor” she informed me that there was nothing they could do about the fee, and that it was the warehouses job to return the fee, and that they could not contact the warehouse directly and I would just have to wait for a response. She sent another form out to the warehouse for a search of the package. I knew good and well that the package would not be there, I just wanted the credit.

I waited approximately another two weeks and called back. This time I spoke with a man and he informed me that the warehouse still has not responded. Knowing already, I requested to have the 79.99$ credited my account. Fedex not being responsible with their mail is in no way my fault. I have done my research with Fedex and Verizon, how they have a “compact” that if Fedex loses any of Verizon’s property, they have to pay for it. Now the box being physically disappeared is enough proof of Fedex’s responsibility for my package. This person tried to tell me that it was my fault the package was lost “if I even sent it in in the first place”. I was very frustrate at this commented proceeded to tell him what I knew, he choked up over it and said that “he knew that” and “that’s what I was trying to tell you”. After that, I spoke with another supervisor who actually understood that the box was gone, and that it was Fedex’s obligation to pay. She sent out a third letter to warehouse and said that she would contact me in a week whether or not there was any news on my account. I took her word trusting she wasn’t just saying this to get off of the 45 minute phone call and hung up.

A week rolled around… two weeks rolled around… 5 weeks rolled around. Where was the supervisor’s phone call? None. My late fee was waived so I knew they were “working on it” but that 79.99$ was still on my bill, for a 10$ phone. I called once again and a man answered. He told me that in fact, no forms have ever been sent out from my account. My blood pressure rose to an all time high with this news. Either he was new and didn’t know how to check, or none of the past employees have actually helped me. After explaining my situation, again, he sent out a letter (again) to the warehouse, and supposedly “fedex headquarters”. I am seeing a trend. It just keeps getting better. I keep getting lied too, and all too just get me off the phone faster.

Verizon, how long are you going to give me the run around for? 180 days so that I cannot dispute the charge anymore and you get your 79.99$ you stole from a hard working college student who was never late on her payments, who spent extra money on overpriced phones and 10$ a month extra on that phone? I say, I will never, EVER get your service again. I’d rather go without. And I will tell all of my family, friends, co-workers, and my whole website user base over multiple forums, that Verizon rips people off, lies over support, does not keep promises, and sells defective merchandise.

Summary:
I started my service in February 2009

After a few months, I noticed my two identical phones were not working properly anymore

I dealt with it til early January 2010 and decided to contact support and ask what my options were

I was offered things over the phone that were promised to me over the phone, but the store person would not honor
My first phone I was able to completely replace with 1 year pricing, they told me my second phone was SOL because its upgrade date was far away, even though I got the phones at the exact same time.

They told me that they would have to give me a new phone on my second phone if I returned the defective one more than twice.

I proceeded to return each phone i received til they gave me a new phone, which I eventually bought the same phone I bought for my 1st line.

I sent in the return package of my last phone after receiving my new phone.

Verizon never got the package and billed me for 79.99$, after discovering this I called them immediately
1st call informed me to wait a few more weeks and call back, and I did
2nd call said that fedex never got the tracking number, I called fexed personally but they were no help. Supposedly sent out a "form" for request of search for the package in the warehouse|
I went to investigate the facility that I dropped off my package, and the reciprocal was completely gone
Probably a call here and there in between, but the same runaround conversation took place.

3rd call I stated that the whole drop box was gone, and the number was never registered. She sent another "form" for finding the package to the package and told me to wait a few weeks. Spoke to supervisor and gave me same information even after explaining that I wanted my money credited today, she would not.

4th call I decided to wait extra long for them to "find" my missing package. I waited a whole month and a few days. The man stated that there was never any "forms" sent out and that he would be the first to do it. He even sent one to Fedex "again" and I explained that this would do no good, as this was the 5th call I had made about this issue, and that I had been lied to because each of them told me something different as to why they can't refund me the money.

I called to cancel my service in July 2010, because I lost my job & couldn't afford to pay wireless service.
The representative fast talked me into putting my account on hold explaining I had earned money so if I chose to continue my services at a later date I could use that money towards a new phone or etc... Months went by
& I didn't know it but Verizon activated my wireless service. Next thing I know I receive a bill for $101.34.
I called Verizon spoke with a rep., who told me yes we put your account on hold but you were suppose to call
us in 3months if you no longer wanted the service. I explained I had no idea, I have no recollection of being told the account would automatically re-activate & I never used my computer. I told her to check my account she would clearly see I never used the service because I didn't know! I understand they hear heartfelt stories all the time but between loosing my job March 2009, I was also taking my mom for her radiation / chemo treatments from [protected]. She passed Nov 2010. I asked if there is ever any acception to delete these charges seeing I never used any minutes, etc.. I was Xferd & told by another rep that they would take off fifty some dollars, not sure of exact amount but I received another bill which didn't reflect that. I feel that I in good faith did not understand they would active my account and the charges should be dropped.

I've had it with Verizon. For months now I've tried to resolve a billing/credit issue to no avail. The verizon folks I speak with effectively "lie", telling me that they will get something resolved and the resolution doesn't happen. Today was the final straw. After several attempts and a ridiculous amount of time trying to resolve an approximate $200 overcharge becuase "they" incorrectly set up my plan, I'm calling it quits. I'll take my $350 per month elsewhere. I can't remember when Verizon actually provided me with a correct billing.

I am writing you this complaint because i was with Verizon service for more than 2 years and had lots of problems with them so i decided to stop my service with Verizon. i disconnected my service before my last billing cycle was up my billing started at February 25 and ends march 26, 2011 i stop my service march 11, 2011 and i was not told that i would still have to pay the full month i think that is a ripoff i am not saying i do not want to pay my bill i do but i only agree to pay until march 11, 2011 any other company only charges you until you last-day that you use the phone only i will not give money away for free. paying for days one does not use a phone it is a ripoff i talk to a supervisor perverse and the supervisor told me that if i would of told him the day i disconnected my service he would have fixed the problem how am i supposed to know that i does not mater i talk to someone i told them i wanted to disconnect my service i just want to be charge the correct price for the days i used my phone service and i will pay my bill please email me at clari899@hoitmail.com and i will tell you my account number thank you so much.

Verizon charging for unauthorized SMS Text messages and ignored/unanswered calls +1 .45 all calls happen to be during peak hours and are from odd unknown numbers that shouldn't even have my cell number. Also harassing calls for payment when only days late daily recorded messages during peak hours. Awful Financial Department reps are not customer friendly. Been with verizon a long time but they could care less and I'm sick of being treated like crap and paying all the extra charges for my grief!

Verizon cut my service off as I did make a payment in the amount of $110.00 dollars and was told that I would be charge a $15.00 reconnect fee. I need somebody help. Verizon wireless treats it customer like dogs. Do we have any rights in the USA againt company like Verizon.I called them and was told nothing pay or no service point blank.And then they hung up on me.

tried for over six hours to transfer 3 lines to one account for billing and management. Each day, each tech person (8 altogether that I spoke with) assures me it is done-but never is! Incompetence all the way up the chain - no one will take personal responsibility, calls back when promised, disconnected calls, etc. If my contracts were up I would leave Verizon -no company could be worse.

Oh look another wall of text, they seem rather common on these boards.

On Febuary 12. I converted over to verizon from tmobile. I was in the smithhaven mall located in Lake Grove NY and a sales rep from verizon signaled myself and husband over as we were at another counter and sold us on 2 phones and a 2yr contract. The reason I converted was because I was told that if I changed phone carriers I would have the disconnected fee that tmobile gives waved and 2 free phones from verizon, that was never the case. At the time my husband lost his device and we were not in an upgrade status with tmobile so the offer that was presented to us sounded good. While signing contracts I was then told that the phones are free after mailing in a rebate and was asked for my tmobile phone, he said that he would credit my verizon bill $50. for it (that was never done. When I left the store I wound up paying $162. I was also told that he would port the numbers over and it would take at the most a week (he never ported the numbers over). Since none of this was done tmobile continued to bill me to the extent of @1002.00 . I called verizon SOO many times and was told that they would note my account but nothing was done to rectify the situation. Finally on March 31 I was allowed to speak to a supervisor in verizon who ported over my numbers(I've asked on previous calls to speak to a supervisor and was denied) I had been in touch with verizon since then because I recieved calls from tmobile that I was in a collection aggency, when I called I was told that I have to contact the store as it is a 3rd party retailer. I called many times to speak to the manager Avid and was told that he would call me back and never did, verizon has emailed him to contact me and still never a phone call. On april 7th I called the store and he was there finally and I spoke to him. He was very smug and told me he is aware of the mistake and would work on it and call me the following day(he never did) I waited till tuesday april 12th and was told he was not in but they would give him a message to call me later in the day(he never did) Soooo today tmobile call me today and I was told that someone tried to open my account with them again to avoid cancelation fees, but I never called them soooo, I called the store again today and was told that they would give him a message. I am at a loss of what to do and appriciate whom ever read this leangthy letter but I would hope that it would get taken care of because the nect action is going to be for me to get my attorney in touch with you to take care of all my time wasted and aggrivation as well as fees that were excessed.. might I add that my first bill was over $300. when I was told that it would not be that high(i paid the bill in full and now I would like to be serviced as a valued costumer.

Don't buy crappy phones and don't by at non Verizon Corporate stores. Just because you for some reason enjoy causing more trouble than its worth doesn't make it Verizons fault.

Watch the Domino Effect all I wanted was to return a phone as stated under the Apple Policy-Verizon decided to cheat, lie and use deceptive sales tactics-as a result the loss will be substantial. I also have power mighty “Apple and Verizon” with over 8 million 500 thousand viewers and more than 250 websites let the war begin. Everyday there will be videos put up describing the heinous treatment this consumer received from Verizon-it's all about Principle. When you talk about deception, look no further than the direction of Verizon, I was headed to an Apple Store and directed to Verizon. They sold me the Apple IPhone4 along with a bill of goods-no copy of a contract, failure to tell me that they didn't honor the return policy of Apple, at return tried to hit me with a $350.00 disconnect fee. These scoundrels will not get away with it, I have posted this video with the hope that all those taken advantage of such as I was speak out-let the forum begin.

just google (Apple-IPhone4-Verizon-Return-Policy ) in three weeks Verizon as well as apple will lose millions as the result of one iphone 4

I hate to be the one to break it to you, but's that is exactly how all discounted cell phone purchases work. The phones themselves have a ridculous retail value. Even a low end "FREE" phone has a retail value of $149.99 to $249.99. The retail prices of phones are drastically over priced, because the carriers want you to think that they're giving you an awesome deal. A smartphone can be anywhere from $399.99 up to $799.99, depending on the model, and how old it is) So, when you are offered a FREE phone, it's not completely free, you still have to pay sales tax on the RETAIL value of a phone. FREE means that they SELL you (or GIVE you as they will say to make it seem free) a phone for which the retail value is $199.99, they charge you $199 + tax, and the give you an instant discount for $199.99. Only, they dont discount the sales tax, so that's what you actually end up paying for a free phone...oh ya, PLUS the ONE TIME ACTIVATION FEE ($25-36 on average)
The discount that they offer is always for a 1-2 yr service agreement with thier company. You are typically allowed one discounted phone every two years, or until the end of your service agreement. Ironically, they usually offer better deals on phones to new customers, not their loyal ones who have stuck with them for years.
The best part, is if you dont have insurance (which is sometimes impossible to get them to honor and actually process a claim for you) and God forbid that something happens to your phone before your agreement is up and are due for another "discounted phone", you are stuck paying that ridiculous FULL RETAIL PRICE for a replacement.

As far as this "completely unconstitutional" $10 data fee on the newer phones, this fee is only mandatory (unless ALL features that require the use of thier data network are blocked and unable to be used). The newer phones have more apps on them now that require a connection to the data network (EVDO, 1X, 3G, 4GLTE). The data portion of thier network is far more advanced, and much more expensive and time consuming to maintain, and repair when neccessary. Also, they invested BILLIONS into it's development to keep up with competition. For instance, picture/video messages use up a certain amount of data usage, and can range from a couple hundred KB's, sometimes up to 1MB, depending on the picture quality. That amount of data can add up very fast if used regularly, so naturally they cant let people use features that require use of that expensive data network without a small fee. Other features that use the data network are mobile web, Get it Now, and any internet related feature. You used to be able to have the choice of paying $5/ month for mobile web, or to have all web usage count against the minutes in your plan.
I am very familiar with this subject because I worked at a wireless provider for over 10 years, and watched the progression of greed and competition among the wireless carriers. We handled at&t (formerly Pac Bell, then Cingular), Verizon Wireless, Sprint and Nextel. They all follow suit when one company envokes a new policy or fee, they all figure if one of the other major players can do it, so can they. That's why when AT&T comes out with new calling plans, Verizon comes out with new ones as well, no better or cheaper than the ones AT&T had just released. It's a form of legal cost fixing, and should be illegal. Then, you have Sprint/ Nextel- includes Boost mobile, Cricket
and these other lesser quality carriers, who tend to always have better plans, that seem less expensive, and give you more for your buck. But, just like in with any other product in the world, you get what you pay for. There are reasons why AT&T and Verizon have always remained a little more expensive; you get what you pay for quality and functionality wise, and they have exponentially more towers allowing for better tower placement, and resulting in superior coverage and dropped call ratios.

Hope some of this helped shed some light on this issue, and the way that the major wireless carriers operate. In my opinion, they can, and will continue to do whatever they want, because they have a product that we have all grown completely dependent on, and we will always pay what they tell us to. Not always willingly and without a fight, but at the end of the day, you need a cell phone, and will pay those ### whatever they see fit.

Good luck everyone

interesting fairytale

On November 7th I upgraded my cell phone plan from their $34.99 plan to their $79.99 plan an purchased a new cell phone.

When I received my bill I noticed they were charging me from October 28th thru November 7th for the NEW plan, even though I didn't have the service for those 9 days. I thought it would be easy to have them credit me the $30.00 but I thought wrong.

I have been a Verizon customer for many, many years and I cannot believe that they have become so dishonest that they need to cheat me to get an extra $30.00 from me and refuse to credit my account. I will be downgrading my plan...they will lose about $880 for the rest of my contract but even more important, they have lost a loyal, long time customer. How can it even be legal to charge someone for a service they did not have access to?

If this is a credit card, dispute the second charge with your credit card company. If it is a debit card, you may have to sue them in small claims court. No way do you get a lawyer involved over 400... They charge that much per hour. Good luck!

I'm sorry to hear that :( I guess I've been lucky in that all the times I had to call, customer service was at least somewhat helpful. Maybe threaten to cancel and go back to Sprint? Sometimes threatening to take your business elsewhere does the job. Either way, I wish you the best of luck!

Honestly, I've had much better luck going in to a Verizon store than calling customer service. The store I used to go to would actually call themselves if they couldn't solve my problem. Good luck!

Every since verizon merged with my company my phone bill has never been right. Verizon makes alot of promises to take care of it and give you credit but they never do. They turn your phone off for their mistakes they've made. I've had enough I'm going to finally report them. Hopefully they will lose all of their customers or be ordered to have to pay everyone one of them enough. Signed I was pushed and lied to one time to many.

I am going to call the BBB and file a complaint with the FCC. I opened my Verizon bill to a big suprise from not one, but two third party vendors. Tried to call them, they denied having anaccount with ny number on it, however they were able to charge my phone number. I had Verizon add the block to the account and was informed that they are "not allowed" to even inform customers of the block unless something like this happens. Well, I informed the rep, with cell phones, I have no problem cancelling my home phone.

If that was indeed a charge from a third party then Verizon can't refund it because you didn't pay them, you paid the third party. You need to contact the third party and ask for your money back, since they are the ones who have it. I have had this issue before (with intellidiets), all Verizon can do is remove it from the bill. But if you already paid it, it's out of their hands since the money didn't go to them. You need to contact that third party... that's how I got my money back.

This is kind of old because I ran into a brick wall with Verizon and had nowhere else to turn.

To summarize - in early March of 2006 my son had a motorcycle accident and ended up in the hospital for several weeks with several more weeks of recovery and rehab. Obviously, he could not work during this time. As a favor to him, I paid his April Verizon phone bill over the phone with my debit card (which he paid back).

21 July 2006 Verizon wireless debited my credit union account in the amount of $528.67 without any notification or my permission. When contacted, the local (Houston) Verizon CS rep told me that since my debit card information was still on file, that constituted my permission to use it and to take up the matter with my credit union to try and get the charge reversed. I demanded Verizon remove my debit info from MY SON's account immediately. The credit union confirmed this gaping loophole in the law and said that I would need to get a refund from Verizon.

On 21 July 2006, Verizon wireless also debited my son's account in the amount of $528.67 FOR THE SAME BILL. Yes, the bill was paid TWICE.

I talked to numerous CS reps, I wrote letters, I provided all of the account statements, I even had the account statements wired directly from the credit union to Verizon to remove any doubt of authenticity. I finally made contact with the Grand Poobah of customer service at Verizon Hq in Atlanta, who immediately launched an 'investigation' into the matter. Verizon Hq did in fact confirm that my son and I had both been debited for the SAME BILL (keep in mind this is my son's account, not mine). They still refused to refund my money stating that their 'Policy' prohibits refunding payments that were made in error. After that ruling, they basically refused to talk to me at all. I filed a complaint with the Texas States Attorney General but basically got no response.

I still want my hard earned money back, now with about 3 years worth of interest. Has this happened to anyone else, and what can be done about it? Clearly, this is theft since they ACKNOWLEDGED the double payment (which was done without my permission) and REFUSED to give it back.

I have been a customer with Verizon Wireless since 2002 and have always paid my bill on time and also PAID AHEAD for the next billing cycle. After additional charges (Taxes etc.) my $65.00 bill is approximately $84.00 on a typical month. I paid $90.00 against this bill and because of this I end with a balance forward in my favor. I 'ported out' my number to AT&T on February 27th because AT&T offered services not available through Verizon (namely the iPhone). I spoke with Jason, the manager of the Verizon store who assured me a portion of my balance forward would be refunded and included into the next bill from Verizon.

I spoke again with Jason on March 31 about this matter and received conflicting stories from others at that Verizon location. I heard form one that I was billed TWICE in February. I heard from another that I had a balance forward of $75.00 that Verizon applied to that second bill for February covering a time period when I was no longer a customer of Verizon Wireless. I was paying for services that were not rendered. My account with Verizon Wireless was de-activated and I was still paying for service. Jason the Manager told me that this is standard practice and that when you 'port-out' though another company you are charged for an entire month. This story only came out after three trips to the Verizon Wireless location spending no less than 90 minutes per visit waiting and arguing with staff. They argued with me in front of other customers making them visibly nervous.

Verizon Wireless took my money and walked away with it, a customer who paid on time and paid ahead. A customer that convinced other family members to switch to Verizon Wireless years ago. Verizon Wireless punished me for switching to AT&T. I am not the only one to have problems with their billing. Here are some facts I gathered from the Better Business Bureau comparing Verizon and AT&T:

Verizon : BBB processed a total of 13959 complaints about this company in the last 36 months - 8570 regarding Billing or Collection Issues

AT&T : BBB processed a total of 456 complaints about this company in the last 36 months - 263 regarding Billing or Collection Issues

I'm betting that I will be treated more fairly by AT&T.

We have been receiving text messages from number 54775 and the we receive an addition charge of $9.99 on our Verizon bill. We have never requested these text messages and have repeatedly asked that Verizon make it impossible for any company to place fraudulent charges on our account. Verizon has yet to do this and we have continued to receive charges on our bill. We have contacted 54775 and requested that they stop the charges and messages, they state that they will remove our numbers but we always receive another message. This is fraud, it is the same as someone using your credit card number.

like you said... its your fault for not looking at you bill...

I am among the thousands of unhappy Verizon Wireless customers. Recieved a Blackberry Storm by mail. Activated by an in store representative, only to later find out that I was being billed for a Data Plan subscription that I was not informed of beforehand, and that I did not accept. Attempted to return the phone numerous times, and have dealt with Customer Care a half a dozen times. Its been 8 months.

Finally I discovered how to reach the Executive Relations team at Verizon Wireless. They are the only ones who can help resolve your problem, short of having an attorney contact them. BTW, I subscribe to Pre-Paid Legal for $35 a month, and their attorneys at no additional charge, will contact Verizon Wireless. Find me on twitter.com/verizoncustomer .

Share your experiences online and then email me at verizon.sucks@yahoo.com . I will forward you important contact information to reach the real decision makers at Verizon Wireless, the Executive Relations team.

the 9.99 charge for premium txt messages is a 3rd party charge. more then likely how they start is by placing your phone number on a website. these companies will bill your cell phone previdor the service and your cell phone provider forwards the charge to the customer. since it is not the charge of you cell phone provider it can not be refuded by your cell phone provider. once you txt stop to the short code you then should call you provider to have them place a block on premium txt messages.

I got some similar text messages that were adding up every month. They did nothing to reimburse me. Finally I called one of their corporate numbers [protected] and got a full refund. Wew! Calling the 800 number on my bill did nothing. They just kept saying "sorry there's nothing we can do to reimburse you".

Sure hope you're still around! WHAT!?! Of course the use of your card one time does not grant any and all future use of the card. What idiot would ever believe that? So every time I use my card I'm allowing unlimited use to that company? PREPOSTEROUS! The one and only way that can happen is if A, you authorized auto pay or B, you chose to leave the acct info on file at the end of your transaction. Demand your money back. Start again with Customer Service [protected]. Tell them you need to speak with a manager, but you will need to explain your situation to the rep as they cannot transfer you without first trying to resolve. Become a royal pain in the rear. Call them every day. ASk about their promise to you of "one call resolution" and try to do it all with a smile on your face. After all, this is quite an old issue, the money long gone, and although I know it's frustrating and irritating, you've nothing to lose at this point. Keep calling, they'll get the message eventually.

I've never had an issue with Verizon wireless. I hope you fix your issue soon.

Deidre: "My internet service is still not working". So how is it that you managed to submit your post? If you are in fact posting from another location then perhaps insist on the wireless MI-Fi2200 3G system. I have it, and live in a very remote area in the southwest missouri/northwest arkansas area. Seems to be a little slow sometimes, but all in all, given that a year ago no one could even make a call from this area, it's not bad. It's as good as the DSL that the local phone company offered at 400.00 per month, and for 80.00 for 10 Gigs per month. I will admit that the tech training that companies provide their employees today leaves much to be desired but, I also think that it's important for consumers to ask every possible question when looking for something (e.g. what other types of access do you offer?). Don't just buy their pitch. Talk to others in your complex about what works best, and is most cost effective. It's your money, protect it. I would call them today and insist that the system their ill advised rep sold me does not work, but that I would like to stay with verizon. and so I would like to speak with someone very knowledgeable and get this sorted out so that I can promote their service as excellent, rather than insufficient. Trust me, I have five phones on their plan, and MIFI2200, and have been with them for three years, they have always bent over backwards, because I don't complain. I just make them like me. I tell them that I want to continue the idea that they can sell their products through me, but the way to achieve that is to make sure I am 100% satisfied with them. They 'Think' I love them, and they 'Love' me back. Make them work FOR you. If I like you I will go to the mat for you, if I don't = you're on your own kiddo.

I have to say, your complaint was well stated and you take your fair share of fault in losing the phone, which I appreciate but I agree with you about verizons customer service. It has gone downhill considerably in the last 2 years and I am another of thier customers who is simply biding my time until my contract runs out. I pay my bill monthly on time but when it comes to service, they have forgotten in the cell phone rat race of who has the most gigs and the newest and best thing sometimes it is the simple, kind, considerate customer service that will keep a customer coming back time and time again.

Stephen - I hate Verizon as well and could type my long account of thier mistakes. Unfortunately, I do not agree that this is a scam. I beleive it is just their signature pathetic service by employees that are not empowered to make any sort of decision that qualifies as customer service.