Verizon
reviews and complaints

Keep away from the Evansville Indiana Verizon Wireless store located on North Green River Road.

The store manager does not support his sales team and refuses to back what the customer is told. Taking this to the Better Business Bureau was worthless as they did nothing. Someone stating they were from Corp. Headquarters called three times but refused to put anything in writing. I question if that person was actually from the Verizon Wireless Corporate Headquarters.

BETWARE OF THE EVANSVILLE INDIANA VERIZON WIRELESS STORE LOCATED ON NORTH GREEN RIVER ROAD. THE STORE MANAGER DOES NOT CARE ABOUT VERIZON CUSTOMERS AND WILL RIP YOU OFF.

Custermer service is the worst. they put you on hold 30 mintues plus then hang up on you. they have no idea what they are doing. they say they will fix problem but dont, I have call 12 times for one problem, still not resolved, my wifes grandmother, is on a heart monitor that is hook up to the phone line, the phone line in dead, I call. put on hold, get hung up on 3 times, other times they said its fix put still phone line in dead. do not call 1800version if you have verizon drop the service if you can before you have a problem - they can not or will not help you

I have been using verizon wireless for three years and found no problem with it. However, recently I have noticed quite a few problems. I have wanted to get texting as a feature on my phone for awhile, and so, I went to one of their stores and asked the employees about the pricing. When I have asked them there were two people there. One man and one woman. When I asked them about texting, they also reccomended the data plan. I was at first hesitiant to take it. However, once they told me that data plan(unlimited texting plus internet) would be the same price as just texting, I grew suspicous; and was certain that I had heard wrong. Therefore, I asked them repeatedly if the pricing was same, and I even asked them wouldn't adding the internet as feature along with text more expensive; but they replied no, and that it would be the same price. Feeling satisfied with what i just did, I headed home.
Nearly a month later, I checked my the bill online. I was surprised to find that the price of my usual bill/fee was doubled. Not only that, but they had charged money for using minutes of the limit. There were two problems with this bill. First, I noticed they had charged extra for the dataplan then what they had originally told me. Furthermore, they had charged me for using more minutes then I have signed for. I was not even using the the bare minimum of my minutes because I was so into texting and email, that I had just done that most of the time. Making three calls at most, each less than five minutes.
Anyhow, I went back to the store and I did not see the same employees as I did before, so I could not confront them. However, I did remove the dataplan but lost a lot of money.

I have been a Verizon customer for over 35 years for my summer home. Every September I cancel my service and every May I reinstate my service. My bills are always paid on time.
Last November I received a call from Verizon stating I owed them $29.00, after reviewing the call with the service rep, (Who by the way was very pleasant and professional) noticed the error was on their part and apologized.
Just the other day – January 12th – I received a bill from Verizon for $7.00.
On the 14th of January, I received a Collection notice from Verizon’s collection agency, stating that they were a debt collector attempting to collect a debt of $7.00.
I called Verizon and spoke to a Supervisor who was rude and unprofessional – I told him that I would would pay Verizon the $7.00 no matter who's problem it was because it isnt worth the trouble. He stated that there was nothing he could do and that I had to pay the Collection agency. I asked to speak to the next level of management and he refused. – When all I really wanted to do was pay the lousy $7.00 to Verizon and be over with it.
September - Notifed Verizon to cancel service untill May - All Verizon bills paid in full
October - No Invoice or Bill from Verizon
November to January – no notice of a $7.00 outstanding bill.
January 12th – Received an invoice from Verizon for $7.00.
Two days later - January 14th – Received a collection agency letter DEMANDING $7.00.
Verizon – You have LOST any future business with me for ANY purchases.

Complaint 1) purchased insurance on phone had a problem with phone and was constantly told it was the area and tower location other phones in house hold worked fine refused to replace phone. Finally decided to go with new phone and worked fine. This was through the Warsaw Indiana store. Bought new phone at the Goshen Indiana year later went back to Goshen store to up grade to the Droid phone . Store manager told me that I would have to upgrade from my 50 dollar plus plan to a 74 dollar plus plan and I would be able to up grade phone in January of 2011. I go back into store in Goshen Indiana today and guess what. They tell me I'm not available for an up grade. Called customer service got a big run around. I down graded my program and walked out. I've been a Verizon customer for over twenty years. If anyone reads this please do not trust any thing with Verizon. They lie in order to get you on the contract. This is my email if anyone would like to comment or contact me.g.[protected]@reduceourutilitycost.com

This company is in violation "in my opinion of the (RECO ACT) as organized crime!"
They do not provide adequate services to the people in Rural Under-Developed Areas, over charging for services, jamming wireless signal services from other wireless service providers, allow criminals to wire tap citizens in this area whom are against the criminal acts such as "illegal drug manufacturing;" "drug trafficking;" "home invasions;" and inform citizens that they will never allow/provide secure land-line services in the area.
If you complain about their services, they may mis-direct your calls purportedly, through a long distance service by billing certain persons for calls out of the United States of America, agree they made a mistake and reverse the billing of said calls, then call you up and say that you will have to pay for the calls. Causing persons grief, and inform you to write their main offices, for your complaint in Florida, informing you from the California District that the main Office has no contact number for upper management.
They hope you are so debilitated, that you will make an arrangement to pay for the services anyway, even if you never ever called out of the country in your life in the first place!
If you call their fraud line, in which I suspect not so many people dis-oriented might be inclined to do so, you might get help. It was discovered certain calls made out of the country were actually calls made to law enforcement, and power company service providers. That is a lot of trouble for poor; disabled, and elderly people on a fixed income. The charges were reversed in the case of said citizen. It helped by contacting the FCC,
All services are not helping the police, they leave a recording to call 911 if you are suffering from an emergency situation.
Every time 911 is called, by the statute of protocol of criminal law procedure, the police have to go to the location in where-ever that such call was made from. And if your Doctor is in another county, someone cuts a fiber-optic wire under-ground, on purpose, or by mis-takes citizens are prone to do by not observing those "call before digging signs, " you may not be able to call anywhere but within your county. So they might encourage you to subscribe for wire-less services and keep your land line too.
If you were to remove your phone line all together being hateful for really bad characters in service provisions for wire telecommunications, you may find yourself in violation of the law for taking away 911 services from your home. If you have a phone line, no service paid for, 911 is suppose to work in and out of your home location. If you have a phone that depends on wire services to operate a wireless phone system through land line services, you are subjected to be spied on by skilled hackers scanning wireless frequencies! And if your power goes out, your phone will not have power to use your phone unless you have a battery back up system that will stay up long enough to make the necessary calls to your power company about the power outage. Land lines should be secure from illegal wire taps, you should have four wires to secure the call instead of two wires connecting you phone. And have an old hard wire phone handy to keep ease-droppers from listening into you conversations, especially if you are planning to make a trip a informing your friends you will be away for a while, even if it is a trip to the local store. It takes less than two minutes to pick most locks, and for professional spies, less than that!
If you loose power, your wires on the hard-line system have their own current for power supply. And the phone companies should not be able to make their own rules as they go just to suit their specific greed as need.
All businesses seem to have their hands out for federal subsidies, in which are generated by the money spent for every quarterly tax period, or fiscal year they call it. If all monies are spent, their allowances grow. More federal money acquired, more money can be put into their slush funds hidden for corporate pay offs!
the phone companies are even buying into your television sets as well. Advertisement moves the world. World is another social word for a code name as war! Taxes without representation is running your common grounds.
And I am not complaining to you people in these details!
I am giving you complementary information about what is going on besides the poaching of wildlife. That organized crime is the police these days, and you citizens are being spied on through your high definition television sets as well. Mirrors that have a silver backing may be used too as well for spying. And plastics are made intelligent enough these days through nano technologies, that certain materials may have embedded technologies within it's casing, all it takes is the logistics of your location, lead-less paint inside the structure of your homes, and your criminal agents out to take everything they can from you with the right tools to know exactly what is going on in your home. All the way down to how many ants, roaches, rodents, and spoiled meats on your premises.
They are not protecting your health by removing the lead from your homes people, X-Ray rooms are lead lined sheet rocked to keep the Rays in or out of the area.
You are not being invaded by aliens my children! You are being singled out according to your conformity towards the leaders in your lives!
I am your Observer, their Observer, and I do not have Seven heads to inform you about the best way to survive your embedded anarchic beings in all regions of HELLO OPERATIVES! I am Number nine! I am way ahead of times because they that made you left me far behind!
At 11:00 post morrow, seventh knight's night of 2011... I am Taurus, the Rooster, Heather! And need you to restore my physical life! OXEN Mayan, and leaping out of here right now! THE ART HEAR THE ART HEART HE ART EARTH... Dah-dit-dah-dit dit-dit dit-dah ... Burned In Bertram 11:05 pm it's HULLO PAPA! Chapter One, Smith Family Robinson... lets get this party started says Dave and Reforges Feldman... ayah.. Letter .. my girlfriend.. whom .. ever.. you.. are.. this is my bottle... police save me sweet heart! i am Re- Tara-Dead & Feathers Baby Girl(*?) Ho! Ha Hum-mm! Later haters... 11:12pm minutes and 6X24 days +1.

paul deviere was in the store when myself and my fiaince went in to try to get service for phone, internet and tv. he was very rude to us when he was asked to explain a package plan to us . So we got service with comcast. my fiaince just moved to aberdeen md and went to work for aberdeen proving ground. you lost his business, because of this rude person. We are from north carolina and has been with verizon for many years, myslf and my mom has been with this company. this is why he went to verizon. I just thinks it bad for some onewith an atituted like this to keep a job treating customers like this. I think some thing should be done about this. This should be brought to his bosses attention.

I bought a laptop, then paid for a Verizon Modem about $50 signed up for their wireless service..paid $60 a month for nearly 5 years..lost my job had to cut back so we shut off our internet, after the service was cut off, my Wife was checking to see if we could get free wifi via McDonalds..she couln't get it to work with our laptop, so we returned home and she pulled up our Verizon software and decided to see about the unsecured services..she managed to log onto several services..turns out we can get free internet via the city of Apopka..I'm using it now..anyone on Verizon shut off your service through them and try logging onto some of the other providers on the list under Verizon..be sure it hasn't got a little padlock symbol on it..you should be able to get online for free..then tell Verizon to kiss your internet money goodbye..you can call me $60 a month richer!

Calling a friend regarding collections on my accounts and threatening legal charges to my friend. Has never contacted me directly regarding any matter regarding collections. Don't know how they got my friend's telephone number contact name and information.

[protected]@yahoo.com

I have these charges on my phone bill that I did not order. One is from ESBI, one is from OAN and one is from ILD cybertube.tv. I did not order these services but they continue to bill me. I tried the website to no avail, I tried calling, I get a voice message, I can't talk to anybody in person to get these charges to stop and have them removed.
any help will be appreciated
Thankyou
Jean Baynard

Verizon notifies my child's phone that the account is past due and then charges my phone for the reconnect fees for past due amounts. The guy on the phone did not care at all. I am done with Verizons lack of customer service and concern for those of us support their service. As soon as I can, I will be moving my wireless to another carrier

The following correspondence says it best:

Initial Letter to Verizon...
Primary Subject: Billing
Secondary Subject: Payment and Balance Questions

Message Body:
I am furious. I was using my phone to make a payment. It was a new phone and I must have hit the wrong button.

I thought I was entering a payment of $xxx. Instead I paid the full balance - which is not due for 15 days. I CANNOT afford to pay that extra $xxx right now. I spoke with a VZ representative that same day, he completed a form and told me it would take 72 hours to process.

I called to check the status today and was told by a representative (she was a ###, in case you care) it can take up to 10 days to process the request. Are you kidding? I have since spoken with a very nice supervisor (the ONLY person out of 3 who seemed to have a clue...he provided excellent customer service, ) - and he has said 24-48 hours is the norm.

I am writing to be sure you understand my frustration. Please expedite this request for a refund. I will never make a payment from my phone again. I manage social media for a living and I am controlling the desire to rip VZ on Twitter, Facebook, Linkedin, Tumblr, Friendfeed, StumbleUpon and my blog. I am so mad right now. ANY other company would reverse this within 1 day. It has been 3 days already! Please deal with this within 24 hours and notify me that it has been resolved.
Angie xxxxxxxx

Verizon's response...

Dear Angie xxxxxxxx,

Good evening! I have reviewed your account and I regret to say that the request submitted was completed today but our treasury department was not able to reverse this payment. My name is Arlene and I’m very sorry to hear that you did not intend to pay the balance in full, but I will be more than happy to provide additional information regarding this.

When a balance is due and the payment covers the balance in full, we are unable to credit back any over payments, unless this results in a credit balance.
Since the payment of $xxx covered exactly your account balance, we are unable to reverse it.

Keep in mind that when a payment is made over our automated system, it will ask you to confirm more than once the payment amount you wish to make.

I apologize for the inconvenience this may have caused.

I am sorry I wasn't able to provide you with a more favorable response in regards to your payment. We appreciate your business and thank you for using Verizon Wireless. Should you have additional questions or feel your concerns are not resolved, please reply to this e-mail.
Sincerely,
Arlene
Verizon Wireless
Customer Service

My final email to Verizon...
Dear Verizon Customer "un"Service,

I expected nothing less from Verizon.
Your lousy customer service is legendary - and now I am experiencing it firsthand.
Be sure to check my thoughts on Facebook, Twitter, LinkedIn, StumbleUpon, Tumblr, Flickr, and my blog.

Fortunately, consumers can now share your abhorrent behavior with the planet via social media.

Disgusted,
Angie xxxxxxxx

P.S. The punctuation, incorrect use of my first and last name in the greeting and your use of words like "treasury dept" tells me one of two things:
You utilize impersonal form letter templates and/or you're not residing in this country and Verizon didn't take the time to train you properly.
Again, fabulous customer service. Unbelievable. Can't wait to post this communication on my blog.

I purchased an ipad from verizon wireless. Was told I had 30 days to return. Bought a hot spot and was told the same. Ipad has connection problems and hot spot does not work. After 30 days of troubleshooting with the "tech team" I am now told my 30 days is up so I need to go to apple. Also, 30 days reverts to 15. Beware, verizon is a 3rd party supplier and has no knowledge regarding items purchased. Informed verizon is not allowed to troubleshoot other then phone service. I paid verizon not apple. Verizon has a contract with apple. A customer has the contract with verizon not apple. I have been a verizon customer for over 15 years. I will never have a thing to do with them again. Returning everything. Feel free to sue as full disclosure regarding verizons position never discussed. Should be clear once you leave with a non verizon product there is no ownness on the verizon end. Verizon just collects money and makes money on customer's back. Owes customer nothing. Verizon will trouble shoot for 30 days and then tell you your 30 days is up. Do not believe them. Also purchased a droid the same day. Email not capable. Non compatable with droid, after 30 days that is the conclusion of the genius at verizon, was told to now go to motorola as verizon is not sure what to do. How does a company sell products and not have to be responsible. Iwas told by a verizon rep we are told to tell you whatever we can to get you off the phone. When you call back you are someone elses problem.

I bought a cellphone from this place and I was told I was going to get a 50 dollars giftcard from Sam's club which I never got I went about 3 or 4 times until one of the new manager's. Good me that I was not supposed to get a gift card because. I had a revere from Verizon when the Guy that sold me the phone told me that I was going to get a rebate from Verizon and a giftcard from Sam's. I think that nobody got to lie to sell anything besides the manager. Treat me bad I think because I'm hispanic. He was very rude

I called Verizon to upgrade my phone to an Droid 2 Global -- I was told that I qualify for an online rebate by the rep -- he told me how to go through the web site to place the order. After 20 minutes on the website, I found that your website no longer gives online rebates, only mail in rebates, which I will NOT do since I am not going to wait 6 weeks for a rebate that may never come. I called and spoke to a supervisor who looked at my account and told me that I was given incorrect information but that there was nothing that she could do. I cancelled my order. Wasted 45 minutes of my time with Verizon's bait and switch tactics. I run 6 mobile lines with Verizon and am shocked by the poor service and outright lies told by Verizon's phone reps.

Verizon home internet services illegally adds services to my account nearly every month without my permission. I have spoken with account supervisors who have explained to me that services cannot be added to my account without my verbal permission. I have NEVER given permission for any optional services to be added to my account. I have to call and have them removed when I get the bill for them. I have to scrutinize my bill every month and take time out of my busy day to get it corrected, usually not without a fight. At the present time, I have had to call every month for the past 5 months to get unauthorized charges removed from my account. These charges include service plans, virus protection, game packages, music packages, and charges for equipment that I did not ask for but was told that I qualified for as an upgrade free of charge. I am not the only one who experiences this, as friends and family who live in other households also go through the same fight to have their bills corrected periodically.

Verizon, is one of the largest cable, internet and telephone providers and because they are, they feel that they can dictate the form of service(s) they issue to the consumers. Many who have complained about their poor services, the scams they've pulled to get you locked into a one or two year contract are middle class workers who must count every penny we spend due to this crisis that our last president has put us into. When you call they pass you from one department to another until you get so frustrated you just give up. Well this time I am not giving up! VERIZON IS CROOKED AND IS NOT A COMPANY I WOULD RECOMMEND TO ANYONE TO US. THEY RECEIVE FUNDS THAT WAS INTENDED FOR ONE OF MY OTHER CREDITORS, HELD ON TO IT UNTIL MY NEW BILLING CYCLE ROLLED AROUND AND THEN OFFSET THE NEW BILL WITH THE OVERPAYMENT THEY HAD RECEIVED. NOTHING IN THEIR STATEMENTS OR INITIAL AGREEMENTS INDICATES THAT THEY HAVE THE RIGHT TO OFFSET A CREDIT BALANCE WITH A FUTURE BILL. YET THIS IS WHAT THEY PRACTICE. UPON CALLING THEY HUNG UP IN MY FACE TWICE AND HAD THE NERVE TO SEND ME MY NEW BILL SHOWING THAT A PAYMENT IS DUE BY 12/19 WITH A CREDIT BALANCE. YOU WOULD THINK THAT A COMPANY AS LARGE AS VERIZON WOULD HAVE WRITTEN A PROGRAM THAT WOULD IMMEDIATELY REFUND A CREDIT BALANCE AND REFLECT ON THE BILL THAT THEY IS NO PAYMENT DUE. I CAN ONLY GUESS THAT THE UPPER MANAGEMENT OF THIS COMPANY CAME FROM THE BUSH ADMINISTRATION, DON'T KNOW @#@@$

In october 2008, I signed up for a $99./mo special being ofered by verizon and direct tv. After several billing cycles, I noticed I was paying quite a bit more than the $99. I called verizon to explain and they said I had to call direct tv as verizon was charging the correct amount. I had no way of knowing because the bill was too confusing. I called direct tv and they told me I had to notify them within 2 weeks of the special deal or I had to pay the full amount. I told them I was never notified of this and I have no record of any coupon requesting that I do this. I told them I wanted to cancel my account and they told me I couldn't as I had signed a contract for 18 months. This also, I was never notified. I finally found this on the back side of the installation checklist. So not only was I not getting the $99 bundle special, I was n't getting the dsl to work. When I called verizon to see it they could do something about the service, they sent me anothe modem which also didn't work. Shortly after that, verizon was sold to fairpoint. I was paying over $150 per mo for waht was a $99 special. I called fairpoint and cancelled there service as I got no satisaction fr9m them. I continued with direct tv as I was required per their contract (?) to keep in service for 18 months. My bill for direct tv alone was 58.54in june of 2009 and increased to 70.69 when I finally cancelled the service in october 2010. I wasted more time on the phone trying to get somebody to answer my questions. The tv service was ok but trying to get an honest answer from anyone was a trip and a half. I will never do business with any of the companies ever again. I feel like i've been played for a sucker and it won't happen again.

Verizon offers a 30 day risk free return for new customers. I returned my phones with in the time frame. I was waiting for a final bill to pay for the 3 weeks I used. I got a bill for Nov. It was for over 1, 000.00. They said I broke the contact on both my phones, I not only owed them 340.00 for a month of use (which is very high for 2 phones?) But 350.00 per phone as a penalty. After many many calls to verizon, I am now being harrassed by the "collections" dept. Each time they go on to my account and say well, it takes time for the changes to reflect in the system. It is a joke. I just need my correct bill for three weeks of use? Seems like a bunch of ###s work there!