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2.5 1270 Reviews

Verizon Complaints Summary

478 Resolved
781 Unresolved
Our verdict: Engaging with Verizon, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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2:57 pm EDT
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Verizon - horrible agents

I just got off the phone with an extremely rude agent at Verizon #[protected]. Here is my issue. I am opening a new location for my company below. YES I am the owner. I called Verizon in Dec to get a phone number so I could start marketing my new address-phone number. I made it VERY clear to the rep that I wanted a phone number ONLY, basic service since I...

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9:15 am EDT
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Verizon chesterfield, va

Verizon Fios installation problems. Customer service for verizon fios is none. I do not have verzion fios but they do a bad job at installation of there lines. i understand that a non verizon company installs them. Let me list my problems 1. They killed all my bushes in my front yard digging lines and then I became a hot potato when I made a complaint. Each one blames the other. Nothing was ever done. So, it cost me, my time and new bushes at 30.00 each(total 300.00 to fix). then 2. They ran lines up into my yard (front to back) for my neighbor install. When i called to complaint and told them this is my private property, they told me get a lawyer and make them move. They also told me if I touch them they would take me to court...this is customer service. crazy
I pay taxes for the land..I know there are easement but this is in the middle of my yard, front to back...I will now call chesterfield zoning..wish me luck..please comment if know anything

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KatrinaJ
Chesterfield, US
May 13, 2014 9:05 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I ordered Verizon services for my house on 4/29/14. I was excited and I was given an install date of 5/5/14. Due to the high cost of everything I thought about it twice and decided to keep my basic internet and read books instead of getting FIOS TV and the triple works. My buyer’s remorse was so great that I cancelled my order on 4/30/14, less than 24 hours from my original purchase. In my eyes this was the customer/ provider book closing with Verizon. The business relationship with this company should have ended there. I really wanted the services, but chose to wait. So technically, I should have not heard from Verizon until I was fiscally fit to afford fiber optic cable goodness internet and the Quantum works…
I so wish this was the case… yesterday (5/12/14) my mother who stays at my house, informed me when I got home that people from Verizon came and installed a fiber optic cable. This is where my hell began…
I get home and asked my wife is the oven on? “No, ” she said, “I didn’t use it to cook.” So I check the air conditioner unit, the switch was on the ON position for cool. I have not had any issues from this unit since I moved in 5 years ago, it has worked great. I live in Chesterfield, VA and lately we have had several hot days (please feel free to check weather records) and it has not been an issue as my AC kept my family and I at a comfortable temperature. So, I did what most home owners would do and checked my breakers, then I went outside to check the unit. To my surprise it was not working. I go back inside my home, try the breakers again, and try the control switch again. No luck … I thought to myself, HOLY ###, this will be a long night. I have an infant daughter who was recently born in September 2013, who has been on antibiotics for a double ear infection for over a week and running a fever of over 100 degrees. Then I remembered my mother telling me earlier that VERIZON was here and she had even spoke with the Technician. Well they were and they ruined my AC unit. All I can say is that last night was a hot long night at my home and today I had to buy a window AC unit for the heat.
Back to how Verizon handles their operations... I called Verizon and talked to several people within the course of 24 hours. It is now 4pm and nothing has been done from Verizon’s end. I just keep getting the run around that someone will call me back; I have documented every operator’s number who I have called. At around 2:30 today I spoke with a Mr. Wayne Bryant who was a field supervisor who told me that he had called dispatch and they had no record of anyone being in my house yesterday afternoon. NO RECORD, so he was telling me it was an unauthorized person in my house! So Mr. Bryant told me to call Verizon security. I asked him before the call was over, “So your telling me that a thief tried to steal my pipes?” He answered, “that is correct.”
Therefore, he is telling me that this thief or thieves messed up my air unit and possibly stole my copper pipes but also installed a fiber optic cable? I called a police office to my house to verify any suspicious activity. The officer stated that there was no suspicious activity present but that it did appear a cable technician was present due to the fact that the ground had been broken up to install a line. Furthermore, my mother confirmed that there was a large machine burying a cable in my back yard. She also stated that she heard a loud thud, against the house and that is when she noticed a technician in the back yard, right next to our air conditioning unit. It was Verizon who messed it up while installing cables they had no business, nor permission, installing.

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gods_girlcj
Hesperia, US
Oct 23, 2010 9:58 pm EDT

I live on a 5 acre property elevated up on a dirt road with a 180 degree view. The owner lives next door, also on a long (front to back) property. Verizon sent in the excavators. I didn't know it wasn't Verizon. They cut the irrigation line running from the owner's front rose bushes to my front trees and bushes by the gate (it is shared because the houses are near the rear and the acreage is all natural desert scape).
I called Verizon. They told me we could fix it and invoice them or let the guys fix it. I asked the owner. He didn't want them touching his water line (he loves his trees and rose bushes). He wanted it done right and felt they never should have left with it broken like that. We fixed it and I billed them. I was given a number and faxed the bill. It was 122.50. I told the owner he could have the money because I felt bad they broke his water line. I dug the hole and he fixed it.
The next day I called. I was told no, the supervisor wanted to know if we are licensed contractors. I told him we both owned our own businesses and I don't know if he's licensed or not. He said I should have let his guys fix it. I told him the owner said no. The regional mgr. said no. He was mad I wouldn't let the 3 men who broke it to fix it when they sent them back that day to fix it. I sent them away and said the owner declined, he said no. The regional mgr. said, we're not gonna pay it. I said, OK, I'll let my attorney handle it. I called Pre-Paid Legal and they sent a letter from my attorney which costs me $17.00 a month for all questions and letter writing. It's a great deal and people shutter when the return address says, Wilshire Blvd, 19th Floor, Los Angeles, CA... I love it. It worked and 1 1/2 months later (after not paying my Verizon bill for 2 months) I got a check for the repair. I had to complain a few times to Verizon also, but I finally got it.
CJ, California

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6:22 am EDT
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Verizon e-billing + no paper trail = phantom charges + no recourse

I have been an Alltel customer for years. I just renewed my contract in August of 2017. In January of 2017, I received a bill for $234. The cost of my monthly contract was $67 - $72. They stated that not only did I "go over", but that I had only been paying a past due amount since summer of 08, stating that I never paid my July 08 bill.

I went 12 rounds with Alltel, insisting that 1) if I hadn't paid my July bill a) my service would have been discontinued in August or b) I would not have been able to renew my contract in August and 2) that I always paid what was indicated in the TOTAL DUE column on my E-bills and there was never a past due amount indicated. Long story short... I didn't have anything on paper to show the "TOTAL DUE" amounts and, therefore, had to pay the $234 bill.
Fast forward to today. My bill is ready. I log on to view my total due, expecting to see my normal $65 - $72 due. Instead, "TOTAL DUE" = $318! WHAT?!
Now a CS rep from Alltel is insisting that I went 569 minutes over (not possible) and that I made over 10 calls to my father over the last month, some of which were over 1.5 hours (DEFINITELY not possible).
They're going to "send me a paper bill" immediately" and I can review the charges. I said that I would get the statements from my father's carrier, as well to prove that we talk 2x per month for about 20 to 30 minutes. She said that Alltel won't accept that as proof that I didn't make the calls. I asked her what would. Her response?! That I "actually didn't make them". How am I supposed to do THAT if I can't submit the phone records of the number I allegedly called?
In other words, what Alltel makes up is as good as the Gospel and we just have to live with it.
Needless to say that I'm filing a complaint with the BBB and there is NO way I'm paying their FRAUDULENT bill (especially for the second time in 2 months), even if I have to go to court to prove its fraudlence and absurdity!

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Perkins
, US
May 28, 2010 1:54 pm EDT

I had used Alltel for years and loved them until several months ago when they decided to close several towers in the Augusta GA area affecting my service to the point that I either had no service or my service was so bad I could only talk a few minutes. Alltel even tried on several occasions to reach me but couldn't. After a month of this I could wait no longer. It was my only phone service and they could not give me any idea if or when the problem would be solved. They admit that my service area is now considered a bad service area (I kept the voice male) but will not let me out of the contract. Conversely the two air cards I was using they cancelled with no recourse because they were now roaming too much. So I guess they get to pick and choose what services they provide even if they can't provide them. I had no choice if I wanted a phone that got a signal now I had to move to another carrier. They sent me a bill for the full amount of the last few months and the additional fees. After I complained a lot they offered to pro rate the fees for braking my contract that they should not be charging to begin with but its going to be a cold day you know where before they get one more cent from me.

Valerie
Valerie
, US
Oct 31, 2008 10:56 am EDT

I ordered this wireless internet device for my laptop. The sales owman told me I had twenty days to retutn it if I was not satisfied. I received the device on Friday October 10th and set it up on the 12th. It was very slow as slow as dial up. Today I called to see how to return the device and they told me the twenty days started from date of purchase. How could I assess the usefulness of product if I was waiting for it to be dellivered. Customer service person told me I have to either pay a $200.00 termination fee if I want to cancel. I have two cell phones from this company and for 4 years I have paid on time.

I am very angry that the twenty day period started before I had the product and I would like to be recognized as a good customer and be allowed to return a product that is not useful to me due to the strength of the signalin my rural area.

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Ray Wipf
,
Feb 19, 2008 7:53 am EST

they let my brother sign me up for my last contract so to get a new phone for him without my permission they knew who I was was not mistaken identity they knew who I was stuck me with a cell phone that didnt charge made me charge my insurance 3 times to replace new phones that didnt charge finally got phone out of them that took charge but reception was terrible had no choice but to opt out of contract got a letter from alltel got copy crediting me back my final charge of965.75 only to have it show up on my credit report collection agency even agreed with me that it was bogus have made 20 calls to alltel about this keep transferring me and putting me on hold and even hang up on me

Valerie
Valerie
, US
Oct 09, 2008 2:20 pm EDT

In October 2017, Alltel put on my bill $169 for equipment we did not have. When I called the 800 customer service, they told me to go to the store that had put the charge on - 100 miles away. Then I asked what good would that do anyway, it would be their word against mine, and the associate told me they could track it. I said what good is that if they discover it is in use somewhere in that city and she replied well, there is nothing we can do. I asked for the manager, got him and he tracked it and said that particular store had it as a loaner and his records showed it was loaned out to someone else. He said he would credit it. Then it was not credited. When I called back, I was told sorry, I can't help you he was in another call center. I am refusing to pay the bill. Cell phone companies are scammers!

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Taylor
,
Mar 05, 2008 8:23 pm EST

I would like to share a very terrible experience that cause me a 1 hour drive, gas, mileage and a big headache at a Alltel retail store. It began with a LG8600 gold razor phone. Paint peeling and poor connection. I was told to go to the nearest Alltel store to change phone for another cellphone. It"s still under warranty. Visit the store and right of, dude, They tell me that I can't change phone out, liquid damage(please do not buy leather or any cases for these phones are sensitive to moisture. So therefore had to do an insurance claim. Spoke with my insurance company( get insurance for your phone!) and was told ,yes you can get phone for a fee of $50.00 hmmm! Yes paid it really needed my phone. Everything is bought out to me, but they give me a green phone , no problem with color but check phone and it has a little peeling on it. I tell the sale rep he tell me this is the only color I can get that the insurance company states I can only get this color. LIES, call Asurion while he'd listen, they have nothing to do with what color you get, as long as it's the same brand and same model. He was being a complete (anatomical hole) said their policy states I get what I'm given, ohh yes I reported his name and all to the Alltel Corporate office and to the insurance company and by the way the whole time he was telling me all these lies I had both reps from Alltel and Asurion on the phone whole time. I went on ahead and got the phone but I did put a claim in the stated all the problems I had to go through on what was suppose to be a great day. I know there are a lot of good people out there who would like to know, check your phone make sure it's not sensitive to moisture, that may void your warranty (sweat can kill your warranty) pull the back of your phone battery out if the circle indicator is pink. DO NOT STEP FOOT IN AN ALLTEL STORE OR CALL BECAUSE YOU WILL BE THERE CONTEMPLATING ON

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Shelly F.
,
Aug 10, 2007 12:00 am EDT

Alltel
Cellular/Wireless Sales
Shopko Plaza II
Wisconsin Rapids, Wisconsin 54495

My daughter Nicole receives cell phone service from Alltel. When the contract expires, we will be canceling our phone service through Alltel and won't go back. Nicole went to the local Alltel office to make her first payment of 186 dollars and change. An Alltel employee named Amy accepted her money and gave her a receipt. When counting the money, Amy divided it up into two piles, one of $100 and one pile containing the $86 and change. My daughter had to remind her to put the $100 in the cash drawer. She then left the store with her receipt. A few days later our phones were shut off due to non payment. Alltel claims that only the $86 and change was paid on the bill. My daughter couldn't find her original receipt, and went to Alltel to get a copy. The Alltel print out showed that some minutes, I think it was 10, after receiving the full payment, $100 was canceled. My daughter did not cancel that $100 nor did she receive $100 back. After MONTHS of dealing unsuccessfully with Alltel, and their outside payment investigation company, they have once again shut off our phones. The payment investigation did not find the Alltel employee or company at fault, since my daughter could not prove that she didn't receive the $100 back from the Alltel employee. It is rather obvious to us that this employee lost, misplaced, or pocketed that $100. And how is a person supposed to prove they didn't receive money? And why would someone pay a bill in full, and then 10 minutes later go back and ask for money back? And who would expect that even if you did ask for the money back, that the company would give it to you? Not only has this been a ridiculously frustrating experience for us, it is costing my young daughter $100 that she already paid in good faith. I called Alltel last night, and the customer service representative hung up on me. My daughter has called numerous times to get the number for the outside investigation company's number, and the Alltel customer service rep claims not to know that phone number. The local store's manager has been incredibly rude to my daughter and she has been disconnected and hung up on several times while trying to resolve this matter. Another employee at the local Alltel store has told my daughter that this is neither the first nor the last incident that has occurred with cash discrepancies concerning the other employee. And still Alltel will not give my daughter the benefit of doubt over this manner.

Shelly

Valerie
Valerie
, US
Sep 17, 2008 4:37 am EDT

Where do I begin… Several months ago we started an account with Alltel wireless. We have two lines one is a smart phone the other is not. We did a lot of research on plan cost and phone cost. We thought Alltel was the best match for what we needed. The first two months of our business agreement with Alltel was great. We had wonderful service where ever we were. The trouble started three months into our contract.

We moved to a different city and needed to change our phone numbers to the appropriate area code. We contacted Alltel to do so we spoke to a nice gentleman who said we could change our number without a problem and without charge. We got our new numbers and three weeks later we got our bill with the new number. Two days after that we got another bill with our old numbers claiming we owed $200.00 for closing our old numbers plus we owed them money for the current bill. It took 7 different people at Alltel to fix this problem.

What Alltel had done was a hirer an incompetent person! We were told by the supervisor on duty the (third one we spoke to) the gentleman who switched our numbers closed out our old numbers by closing out the contract and opening a new one, which caused a break in our contract. No notes were ever added to our count with the original phone numbers. OK so this got fixed and we owed just the original monthly bill. We thought everything was going to be fine... What were we thinking...

The following month we get a bill for $50.00 more than what it should have been. We thought we went over or minuets (should have paid more attention to the bill) So we paid the full amount. The following month the bill is even more so we call and only to be told we have two smart phones and that is why our bill is so high. Ok here is the catch we only have one smart phone and one not so smart phone (a normal no bells and whistles phone). We try explaining to Alltel we only have one smart phone they do not want to hear it. We are not outright called liars but as many times as we told them and gave them equipment numbers of the two phones what else could they have been saying... I mean really!

So finally we spoke to someone with some common sense who fixed the problem. The problem we then had is the payment had already been taken out of our account. We called the next day to get a part of the payment they took from our account back so we could pay our other bills. We were told by a supervisor they could not and would not refund our money. They had no way of doing so, they would use the extra money they took out towards next month's bill. We of course tried to explain to them we are hurting like everyone else in the country and need the money back in our account to pay bills. We were laughed at and told it was not their fault we do not pay attention to our billing statements (for real?). At this point we are very angry and ready to cut our ties with Alltel, but they catch you there as well you have too pay $200.00 for each line you cut the contract with. Side Note: Which by the way if you are paying attention the prior month they explained to us the reason we were billed for $200.00 dollars extra was because according to their records we broke contract on the phones we had. Needless to say we had a credit... so we thought. The following month we ended up with a bill. When we called they had no record of the credit and told us we paid what we owed. Finally after talking with several people we got it fixed and owed a small amount of our bill.

We had not had any problems with them for a few months until today. I guess they thought we had not messed with them for a while... We go to check our account balance so we could find out how much money we could spend at the grocery store and on gas after our light bill and other misc. bills came out for the remainder of the week (today is only Monday) and there is no money in our account. We got online and looked at out account and found Alltel took out a double payment. Of course we called Alltel's Customer No Service Line and spoke to a gentleman by the name of Robert. Robert explained this was their mistake and he would fix it. His fixing would take 2 to 3 business days. We tried to we explain our problem of the light bill which had not come out of our account yet. Robert continued to say there was nothing he could do we would just have to accept this as is. Of course we are now seeing red! We decided we are going to cut ties with Alltel at the end of the month we explain this to Robert who out right laughs and says you have one more year with your contract you break it we will get your money anyway. Does anyone else have a problem with this statement?

Needless to say we had to borrow money from our parents to pay the light bill and there will be no going to the grocery store not even for the necessities. I am glad Alltel enjoys putting their paying customers in financial restraints. Not even Sprint Nextel does that!

So to anyone who is looking at going with Alltel I ask that you reconsider or at least weigh all of your options before settling.

--Foodless but I have a cell phone!

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Daniel McElroy
,
Aug 01, 2007 12:00 am EDT

All 8 complaints I read on this page are full of misinformation to make these consumers sound like they got ripped of. Several of these facts are made up and just not true. For the truth in cellular customer service, see how Alltel stacked up in the last Consumer Reports that covered cell phone carriers. I'm not an employee of Alltel, but i am a customer. I also am a researcher for a consumer watchdog group and have checked several different cell phone companies. Statements such as "When June came, I called to cancel and was told that I needed to cancel on the exact day of the month I signed up on 12 years prior which I had missed by 3 days. Since I missed that day, my contract on that line was automatically renewed for 2 more years" are not true. This customer was either misinformed (and all companies, not just cell phone companies, have employees that make mistakes) or he's lying about this to make his complaint sound better. Alltel's policy is to only renew contracts for phone discounts.

Also, the contact info for the corporate office that everyone claims is impossible to find is listed on the website under "contact us". The people with attention spans too short to pay attention to what they are buying are usually the same people that miss this contact info on the web. go figure. All cell phone companies operate with contracts that lock you into services. Alltel is the ONLY company that will provide you an invoiced (post pay or non-prepaid) service without a contract if you don't accept a discount on the phone.

All cell companies have spots where your phone won't work. no where on ANY cell company plans does it say "This phone will work perfect at your house". Also, if you bought this as a "mobile" phone, then why do you say things like "I have been an Alltel customer for 5 years. I recently moved to an area that is still serviced by Alltel and I am able to get 1 bar (sometimes) at my residence. I have called Alltel and was told they can't guarantee service, yet won't let me out of my contract due to the inability to use my phone. It seems I must pay for a service that I cannot use."? Didn't you buy the phone to use when you're not at your house?

These complaints are mostly repeated to every company by the same people who want something for nothing or want to be compensated for their own ignorance. The post about the retail store is certainly a valid complaint - but notice it was also written by the most polite person on here and they didn't add in a bunch of nonsense. Real complaints are usually few and far between. Consumers should beware of angry people with nothing to say...

Feel free to email with questions about cell phone companies. I can offer tips on how to handle problem situations and am experienced with all major carriers.

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James M. Wright
,
Aug 20, 2007 12:00 am EDT

Alltel billed my an additional $5.99 each of three phones or total of $17.97 per month. According to the Service Representative, when you look for ring tones possibilities on the Alltel site, you automatically become subject to the text messages of the latest joke and your horoscope read inf for the day. I reviewed my Alltel account and found that I was being billed and deleted the service.

I have filed a complaint with the Federal Communications Commission this was admittedly a scam by the employee. if you have had a similar experience, you go the FCC.com and file a form #1088 and describe the problem.

We will probably pay the bill but will look for another cellular service later.

jwright67@triad.rr.com

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Vince V.
, US
Oct 08, 2009 9:43 am EDT

Alltel ripped me off and tried to ruin my credit and 7 years of Alltel service is now over... It all began after Hurricane Katrina hit New Orleans. Alltel sent me a text message saying that our service was going to be free during these tough times.

That was nice, they gave me a free month and I switched to the $80 family plan and BAM! They hit me with a $1, 200 bill. That's more than my rent!

They said that I must pay the full bill or my service will be disconnected so I requested an itemized bill.

When I got the bill, it appears that they charged me for two individual plans and all the overtime for both plans, not to mention they charged me for the itemized bill.

After endless debates with Alltel supervisors, they admit they made a mistake in the bill. And offer to reduce the bill, but it was not enough. $500 is a far cry from $80 a month, so I threw in the towel.

Now Alltel is harassing me to pay the $500.00 PLUS a $200.00 disconetion fee.

I was supposed to switch to Cingular today, but Alltel's computer system is 'down' and they can not switch the phone number over.

While I remained loyal to Alltel for 7 years, they met me with incompetence and dishonesty.

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Verizon threats by pressler and pressler

Pressler and Pressler are trying to strong arm us by now saying if we dont anwer a subpeona questionaire that my husband can be arrested. this debt they are trying to collect on was charged off by verizon in 2001. they ended up winning by default in court because we had a case with our landlord as well... my wife has been trying tohelp pay this but we cant afford the 200.00 per month they want and she keeps trying to explain that we live pay check to pay check. she refuses to give them my work info jor any other because of what the web sites say about them freezing accounts. so as far as they are concerned she told them i am not working.

we are not rich and can not afford any attorney fees that are beyond our means, and now they sent us a letter staing if we dont give them the info they will have me put in jail. my wife will be able to answer any questions if any.

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fayson
Franklin, US
May 13, 2009 3:55 pm EDT

Tell them that you are going to the National Abritrator Forum. They are located in Minneapolis MN. I had a bill which they also tried to collect on which was paid, and once I presented them with a letter the National Abritration Forum they decided not to pursue. After I received there letter stating that they were not going to pursue, I withdrew my complaint to the Forum. Alot of people don't even know this forum exists, but they do and they will resolve the problem for you.

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Verizon ads on website

Is there some reason why Verizon subjects paying webmail customers to multiple pop-up ads all over its website? The free email sites such as Yahoo don't assault users like this. Verizon webmail is terrible in many respects, including blocking legitimate mail. But these incessant pop-ups are a deal breaker for me. I'm going to switch to another provider.

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txdude7
, US
Apr 04, 2009 2:44 pm EDT

On the 3.0 version, you can click on a button to close the ad...i think in general what I just got 2 days ago is an improvement over what I've had to put up with

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Verizon terrible company

Verizon Wireless is allowing solicitors to leave prerecorded voice massages on consumer's cell phone. The massage states that if you are interested and wants to hear more, call such and such phone number. This allows the solicitors to use consumer's allotted minutes which in turn cause Verizon to charge consumers 45 cent a minute overage charges.

Verizon charges their customers at least one minute for anyone just ringing your number. Again this takes away the customer allotted minutes. Sometimes Verizon will resend old erased voice massages to use up a customer's minutes.

Many of the solicitor's phone numbers are unlisted on consumer's phone bill. When I call Verizon about this and about the increase in my phone bill, they refuse to give me a credit on my phone bill.

Does anybody have any idea how many millions this scam produce per year for Verizon?

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Chantal Vanderbilt
,
Aug 27, 2008 5:17 pm EDT

I purchased the Verizon USB 720 AirCard for $180 which never worked properly. After numerous attempts for troubleshooting the device and product replacement, I finally requested that my Verizon service be disconnect a refund for the device. Verizon refused to refund the device.

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Clyde
, US
Mar 18, 2009 1:12 pm EDT

I have been a loyal customer of Verizon since they started. I also have a business phone through Verizon.
I have four phones on a family plan that are up for a 2 year contract renewal.

I like the features of Windows Smartphones but only plan on using he the software features and not downloading email or surfing the web. When I went to upgrade my phone including a two year contract renewal, Verizon says that I must then also sign up for a $30 data plan that I would not use. So I am not allowed to purchase the phone I want, at any price, contract or not without also signing up for a data plan.

My son's phone broke the other day. I took out an old Verizon Blackberry I had to activate it in place of my son's phone. When I entered in the ESN to activate the old phone, the web site also told me I would have to agree to a $30 per month data plan. This is absurd to say the least.

Evidently, you can get any phone you like at AT&T and do not have to sign up for a data plan. So, looks like Verizon has finally decided they don't need me as a customer any more.

I am now going to switch my business and personal phones to another carrier. Thanks for nothing Verizon.

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Louis
, US
Oct 06, 2009 5:56 am EDT

After all the hoopla with AT&T being the sole provider for Apple's new IPhone, Verizon Wireless needed to come up with an attractive product FAST to compete with the IPhone. After many weeks of suspense and leaked details, in November Verizon finally released two new "Flagship" phones. Made by LG, the Voyager and the Venus were unleashed on the unsuspecting consumer. One huge feature of the IPhone is the fact that it has 8 GB of extended memory for story all your great music and other data. There would no longer be a need to carry around an IPOD and a phone when this would device would serve both purposes. So, Verizon quickly introduced the Voyager and the Venus phones, the only music phones they offer which support the 8 GB micro memory chip. GREAT!

Well, it WOULD be great except that they don't work. Yes, you can insert the chip into the phone. Yes, the "memory" button on the phone will indeed recognize that you have 8 GB of memory installed. Load the Verizon Music Essentials software and connect your phone to the computer however and all the computer recognizes is 1/2 the capacity (4GB) of memory. Start transferring your music and at around 3.6 GB you get a "device full" error and you are done.

OK...so sometimes there are initial problems with new products. I think that we all understand that. There is no excuse however for any company to try and deny that there is an issue and continue marketing and selling a product that does NOT perform as advertised with no warning of any kind to the consumer. After many telephone calls and emails to both Verizon and to LG, I FINALLY got an admission from LG that there is indeed an issue with both of these new phones. It was only after forwarding that information to Verizon that they finally also admitted that the problem exists. They are supposedly working on a solution to it now but apparently it is not as easy a fix as they had hoped.

To make matters worse, as I type this, 3 weeks after reporting the problem to Verizon, they are still not acknowledging the problem anywhere on their site. They are still marketing the phones as 8 GB capable and there is NO mention of the problems in their tech support pages. As of about 15 minutes ago, Tech Support is still trying a couple of approaches when you call in. First, they will tell you that there are no known issues with these phones. After they realize that you know better than that, they will tell you that you need to download and use their latest version of the Music Essentials software and that it will recognize all the phones memory. That too is false and they know it. I don't know why they are telling their customers that story unless they are hoping that it will just buy them some time to find a solution.

At any rate, consumer beware, Verizon is selling their "IPhone Killer" but all is not as it appears.

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Bokrat
, US
Nov 05, 2009 9:23 am EST

Verizon-is a terrible company. They are dishonest and falsely adveritse. I was moving and verizon said I could take my service with me. When I move to FL, they claimed they didn't have service there and this forced me to cancel. They charged me an early termination fee of $79 for cancelling because they didn't offer services in Fl. Not only did they do that but they never sent me the bill, and they sent it right to collections with out notifying me. They then sent it to the credit reporting company and now there is a mark on my credit because of their dishonesty. I have talked to all the managers till I am blue in the face and they refuse to remove it. I was doing a credit report and that is how I found out.

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youngboi85
Omaha, US
May 28, 2010 12:21 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Who has ever heard of being charged to check your own voicemail you VZW ingrates? Seriously, what other company does that? And where can you put these numbers at that you can block? Please make sure to tell people about this when they sign up.

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Alteran
Orangevale, US
Feb 28, 2010 1:34 am EST

its not the service providers its the fcc that require the data package, but the companies do pick the price

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emwolb81
Somewhere, US
Feb 24, 2010 8:22 am EST

ya you are the one that signed up for the calling... cause you put your number somewhere and didn't read the fine print...

Don't be an idiot...

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emwolb81
Somewhere, US
Feb 24, 2010 7:41 am EST

The worst thing about that, is that LG (Voyager) is a good company, as is Blackberry (storm) but VZW rushes these companies in trying to create something to Kill the Iphone, so all the devices are not throughly tested. Leading the manufacture to have a bad rap when they push up the launch date

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R_H
Albuquerque, US
Dec 19, 2009 4:20 pm EST

Verizon Wireless in only concerned with thier bottom line. Verizon wireless has the worst customer service I have ever encountered.

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jb12345
Marietta, US
Dec 08, 2009 10:26 pm EST

All wireless service providers require a data package on blackberrys, pda, and smartphones.

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Verizon fraudulent billing

I have also been a long time consumer of Cellular One before they switched to Alltel without very many instances. When they switched to Alltel I was grandfathered into my previous plan I loved that my bill was never over 60 dollars a month.

After my contract ended I stayed month to month for a couple years, finally I decided to get a black berry for me and my boyfriend and sign a contract yeah it sounds like a good deal at first because you are getting the phones at a discounted rate, then I got my first bill and I was floored with how much they charged me they said because I went over my minutes, mind you I do have people in my circle and so I thought I was safe.

Then when I got the second bill it was as much as I pay for rent I thought how ridiculous, just as I sing a new contract now I am beginning to think that the company is not that great, I cannot pay my bill all at once so now I am out of a phone, after 5 years of uninterrupted service, now I am stuck with two blackberries and a contract that I obviously cannot fulfill.

I think that Alltel should be responsible and keep consumers informed of when they are about to go over their minutes they should never let a bill get that out of control, I am soo ready for that class action law suit.

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Verizon my cell phone pic, message, video service

I've been with Alltel for years, i resently started having problems with not being able to send picture massages and video messages. When i call tech support they just tell me "that their network doesn't support it." " Some times it works sometimes it don't". If that was the case then why when i signed a contract they didn't tell me that, and why would then sell a phone that does pics, videos, and text messages when their network doesn't support it. When i signed a contract i signed for those services and find out they can't support it. So i asked for them to void my contract without chargeing early termation fees because they are not providing me with the services i signed up for, but they wont they say "it's not their fault". How can they say not their fault when they say i will be able to do something and then me not being able to. So go to Alltel if want to pay alot of money for a service and then have it fail. So i suggest to stay away from them.

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Verizon never answers!!!

I have been calling Verizon and the Mysterious Verizon E Center for two weeks, only to be put on hold and after holding nearly an hour at times- the recording says "I'm sorry your call can not be completed at this time". I just need help with my sign on information. I just want to see a bill so that I know what I am paying my hundreds of dollars for each month. I sent an e-mail three days ago and have not heard from anyone yet.

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baboon
, US
Apr 07, 2009 2:01 pm EDT

I actually asked different operators what to do in the case when e-center does not pick up. They assured me that nothing can, and I should wait till someone answers.

FYI, I was trying to register for an account, and the system would not let me in. After entering the account number, I was redirected to a verison "cannot be processed" window.

CS definetly took a dive since being outsourced largely to India. Pain in the ###...

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Verizon triple freedom bundle

Verizon promised the 99. oo month package that included high speed internet, unlimited calling and direct tv with dvr included. 99.00 a month plus tax for a total of 113. oo. I did not have dvr so verizon told me to call direct tv and get it added because it was part of the package. when I got my bill it was 181. oo. they said it was because they should have mentioned that that bundle price was for only basic direct tv and they should have not told me to add the dvr. (that they told me was included) I have been reading on the internet and I am realising a lot of people not just me have been scammed.

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Amendez
Palm Desert, US
Oct 30, 2010 1:21 am EDT

I have the same problem but I called back two months ago and they said they had me on a double bundle with direct tv and phone together and internet separate, instead of a triple bundle and in order to correct it I had to file a claim.. Now I call again because the problem is still going and now they have me again on a double bundle but now is internet and phone service together and direct tv separate which is almost double the charges I was promised. I call and they say they can't do anything because i can't prove when I initiated the contract. Of course not, I did everything over the phone and u never imagine there gonna rip u off.. Who can I contact or what can I do to fix the problem?

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MUTROK
City of Tonawanda, US
Mar 02, 2010 1:53 pm EST

Verizon has been overcharging me for service for the past 3 months, they offer $99.00 for the freedom bundle. Well my bill has been around $160.00 every month. Not to mention I have not been able to use the home phone due to massive static on the line. The internet has been going on and off since I activated it. The DSL will connect for about 2 minutes then will shut off for an hour. This has been going on for almost 3 months. I have called VERIZON several times and have been placed on hold for a total of over 4 hours. Then I either get disconnected or I get someone on the line who barely speaks English. I want to cancel my service with VERIZON but they are telling me I have to pay a $200.00 early termination fee if I do. Service has been here twice and have still not fixed the problem. They never came the day they were scheduled to come then they came on a day they weren't scheduled to come. and never came yesterday when they were suppose to. I never received a call saying they aren't coming neither. I HATE VERIZON! Their service sucks, they over charge and over all I wouldnt wish VERIZON on my worst enemy.

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Verizon misrepresentation of bundle plan/very poor customer service

I contracted for the verizon bundle plan/TV/Internet/Phone @ $99.00 per month. Yeah right! Our phone bill was ALWAYS over $150.00 and many times a lot more than that. Never ever is your bill 99, 00 with reasonable taxes of about 13.00 as I was promised.
So...December 28, 2017 I called Verizon and wanted to transfer our home phone to another company. I went through the necessary steps and it was established it would be transferred and we would keep our same number. Come January, there were severe problems with Verizon and Vonage getting the phone transferred correctly. I went through the process about 4 times and was given ticket numbers that everything was fine and dandy. OK...I didn't have any home service from either company for my home phone for January or February. I was told how very sorry Verizon was for the inconvenience and I supposedly received a credit. I have been paying Direct TV directly. Today, our internet service was interrupted. The notice says it would be interrupted on 2 /27 it was interrupted on 2/26. I talked to 4 representative just this afternoon telling my situation over and being transferred and transferred.
I was told I cannot do anything about it until someone in the (interrupted service) department is in on Tuesday. So no internet service...and that effects our phone service.
Oh by the way, I underwent a major surgery in early February and immediately had to deal with this Verizon nightmare.
How can this happen and how is it fair and why can I not receive due compensation.

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Neighborhood Playhouse School
New York, US
Jun 21, 2010 8:56 am EDT
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Besides our main land line listed above [protected]) We have 2 lines devoted to Fire Alarm Pull stations in our school.
Several calls to Verizon Repair have resulted in our discovery that the continuing disconnects and crackles on all our lines
come from the small metal box in the back yard which looks like a birds nest of hundreds of in use and out of use wires that look old
and peeling. The Repair gentlemen who have come to our aid from Verizon tell us there is nothing they can do since
Verizon won't allow them to do much repair on these boxes. The Central Fire Station has called us 10 times this past 5 months
to report lack of direct fire reporting line. New York Fire Alarm keeps telling us to call Verizon. This is a school. We are paying for
Fire Protection for our students & building.
Please please send someone who has some authority to fix these lines. In addition our regular lines crackle and are
not clear.

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L J
,
Jun 11, 2007 12:00 am EDT

For years we have had our phone service with Verizon. Two days ago we received the message on our home phone that we had requested to have our phone service disconnected. We just paid our bill, which included service for the phone, internet, and TV. We still have internet and TV cable service, but not phone. We need the phone for the doctor. We called Verizon Customer Service and they said they cannot help us. They said the phone number is listed under someone else's name and address, plus we had contracted service with Cordia Communications on 4/14/07. We did not! We just paid our Verizon statement for May Service and June Service.

Can anyone out there give us a phone number for Cordia Communications and how to resolve this problem because Verizon cannot and neither can MCI who had contracted out Verizon business?

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Ro1Ja
King George, US
Apr 22, 2014 2:32 am EDT

I have had nightmarish Internet and phone service from Verizon as well. They promised me fast Internet, but signed me up for a 2 megabyte per second service, and even then the service was on and off all the time. It turns out that my lines could not support even that kind of slug speed, so they brought the service to the 1 megabyte per second. That did not work either. The company refused to reimburse me for the difference in the cost of 1 mbps and 2 mgps for the months that I could not use the latter. Because I signed up for a bundle, based on the Verizon fraudulently told me their Internet and telephone services in the area are excellent, I could not quit without paying very substantial early termination fees to the Dish Network. I had to call Verizon almost 20 times and spend days trying to get the phone to work. The rascals did not even reimburse me for nearly a month when I could not get decent telephone service. Several years ago Verizon Wireless created an account for me that did not even have a phone assigned. They charged me over $1000 through that account during a year I was paying for service I did have. When I finally discovered what was going on and contacted the company demanding reimbursement, they put me through a nightmare of calling the company for days and days and days, rotating me each time between "Customer Service, " the Fraud Department, and other departments, each telling me I had to talk to the others. I was insanely busy those days, which is why I in the first place did not get to the bottom of why I was being charged so much for a year. I could not continue to spend hours daily on this and finally gave up. Verizon is a criminal enterprise. They know their agents cheat many, many people, but they just want money, by whatever means.

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Verizon lies, lies and more lies

As I have noticed there are several pages of complaints about Verizon FIOS. I entered into a contract in November of 2006. I was promised a fee TV and $100 for a refer a friend. I received the TV after a year of phone calls to their VERY POOR customer service department. I have yet to receive the $100 credit for the refer a friend. Every time I call I get a different answer. I am told something different everytime I call.
I just noticed that they are offering $150 to sign up for a new package and $150 for every friend you refer. DON'T FALL FOR THIS. THEY WILL NOT FOLLOW THROUGH. When my contract is done I am definitely switching to Brighthouse cable.

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Phyllis De la Cruz
Warwick, US
Apr 27, 2010 11:50 am EDT

I went into a fios promotion Feb.2008 for one month, which I paid the bill, and for a lie that the representative told me me; I went over to cox for less money than verizon was giving me the triple bundle to me. Then after I stayed a month with Cox; verizon sent me a U.P.S. telegram, and want me back since I've been at that time a customer for forty years, and they will keep the bill under $100.00. So that was fine with me. I went back with verizon around May, 2008, and not March 11, which your records stated, and your employees argue with me, and possibly with other customers, which is wrong.If you value me as a loyal customer; then you won't take any channels, or services away from me, and you will keep the full bill at $96.00 per month. I rarely complain about things, and I pay my bills in full every month. How manyloyal customers do you have; also that pay their bills on time? Please contact me before 3pm today, which Tuesday, April 27, 2010. My name is Phyllis De la Cruz; [protected]. Thank you.

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Verizon alltel pre-paid steals unused balance

I purchased a pre-paid phone from Wal-Mart in town. I bought it as a back up to my other cell, which is a different carrier but with inferior coverage in this area. Alltel has a near monopoly on the cell phone market in this rural area and they know it.

I put $20 on the Alltel phone back in December '08. I rarely use the phone, I just want it as a backup in case of signal loss on my other phone.

I was assured by the sales rep in Wal-Mart (all sales reps lie, I know) and by the phone reps at Alltel (again, liars) that I would always have access to my money/minutes.

If I didn't actually use the minutes, my money would be waiting for me. I would only get charged for actual used minutes.

That is a lie.

They will turn off the phone, regardless of how much you haven't used, after a certain time period. It does not matter how many minutes you actually use, it is the time limit that really matters.

Of course, that is hidden, minimized, avoided, and only when you can't get at your money will they harp on it.

If you ask for a hard copy of this policy, you are told to read it online. If you ask what do people without internet do, you are told, seriously, to go to the public library.

Where you can sit next to a paedophile who is surfing *** on your tax dime. Because librarians are so over-addicted to "free" speech without any limits, they think they're supposed to allow it, and even defend it, or it'll mean they're disloyal to what the 1st Amendment "really" means. But I digress.

I asked can I get a copy where I bought the phone (seems reasonable)? No, either go to the Alltel store or go online. That's it.

Then, they hang up. If you are still trying to understand how it is they can keep your money without you getting what you paid for, they won't help.

The ESL operators at the Alltel customer service center, which they all insisted is in America, are: Tina, Meg, Shereen, Dana, Mary and several with names I simply could not spell if I tried.

The moral of my story: don't buy a pre-paid phone that has ANY time limits on it and you must ask that question bluntly, repeatedly and you must insist on seeing it in writing.

In these tough times, Alltel has stolen the original balance remaining of $16 and now the $20 I paid on a refill card that I had to spend to pay their ransom so they will "rollover" the original balance.

If I had any real choice, trust me, I'd hurry and use up the time I paid for and then go get a different pre-paid.

But the only other pre-paid I can get out here is Tracfone. I understand from several people that they are terrible.

So it *** to be an Alltel pre-paid phone user. This is why I'm keeping my original cell and I will NEVER sign a contract with Alltel.

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kcdawg
pogo, US
Oct 30, 2010 6:53 pm EDT
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Trying reading next time.

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Loish
Adrian, US
Oct 30, 2010 6:48 pm EDT
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One thing you did wrong - bought a cell phone at wal-mart. They are NOT good cell reps, and I wish cell phone companies would quit letting them sell.

It is stated in the pre-paid agreement the minimum amounts you must on a pre-paid phone for it to remain in use.

if you put $100 down that will keep the phone active for 1 year.

The minimum amount in my area is $10 every 2 months. If you don't put at least $10 on the phone every two months the phone will be deactivated.

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IAmCalledDave
, US
Jun 02, 2009 10:29 am EDT

You had just experienced the grand customer service of Walmart.

Any decent Alltel Agent or Retail Store will explain to you in detail how the system works. There are time limits depending on the amount you add, just like a tracfone has 3months unless you get a year card.

Also, and I can say this with most certainty, customer service on the phone is just as bad as the service at Walmart. Youre best bet is to forget it ever happened, go to a retail store, or a different agent. Yes, you will probably pay more for equipment...but at least you'll get explainations and customer service out of the deal.

Take it from an agent ;)

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Verizon installation

I ordered Verizon Fios. They said to call 48 hours for my approval to install the system starting from the side walk. I called daily for a week and stayed home for 6 hours for Verizon to come out and show me where they were going to install the fiber line. They never showed up. After a week the arrived without approval and cut up my driveway and a side walk on the side of my house. When I came home I saw the mess. I am in the process of fighting Verizon to replace my driveway and side walk. No planning or communication. Verizon has been a terrible experience!

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Verizon overcharges

I pay my bill for my wireless telephone, through Verizon Wireless, in full every time. In turn, each bill carries some forwarded balance from a previous billing cycle. I've called asking about this and every time, I get nonsensical, indecipherable runarounds from each person with whom I speak. My monthly service charge is supposed to be $60.00 per month. Rather, I am charged around $200.00 per month. This is highway robbery. I have requested a full detailing of all calls made and received and, guess what?!? There were countless incoming calls from a
999-9999 non-existent caller for which I was charged! Many other numbers I did not recognize. I KNOW that they are overcharging me every single month, but I have a contract that is still valid; however, as soon as it expires, I'm finding a new wireless company. I HATE being ripped off, especially by these mega-corporations that make too much money for breaking every law and ethical standard!

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Sam E
, US
Dec 20, 2010 9:30 pm EST

I canceled my internet services two months ago. The first time I tried to cancel, the person put my services on "vacation" which I was still getting charged for. They then had to charge me to reinstate my services to then cancel them again. They then charged me 49.99 to cancel my services. Verizon then kept charging my credit card with the promise of eventually paying me back. I got another bill today for $19.01 after having my service canceled for 2 months. I tried to call to dispute the bill but have only been hung up on and put on hold. This whole situation has been taking entirely too long to resolve and no one seems competent enough to solve my issues.

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riverab3
Flanders, US
Jun 22, 2009 8:52 am EDT

I am having the same problem. I got charge $7 Dollars a minutes to call from Taiwan for total of 600 dollars for about 70 minutes, just because the operator I spoke during the sign-up process forgot to include my internation plan. Before I changed to verizon, one of the worst mistake I made, I was paying 7 cents a minute for almost 2 years with CableVision - I am now switching back. Anyway, well, I am not sure how far Verizon wants to take this but I am willing to go the court to fight this. Even though I'm afraid that they probably have the court in their pocket.

anyway, what bull is that? and what fees are those? and What scam are they running? I can't believe it. $7 dollars a minute? how do they come up with this prices?

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Haley
Windsor, US
Feb 23, 2009 8:30 pm EST

I had the same problem and I am finally free of them! I hope your contract ends soon. The funny part is they will call you and send you things on what they could do to get you back as a customer. What I did was sent them a long list of things they could do to get me back as a customer. Haven't heard from them since.

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Verizon horrible customer service!

Recently, I noticed my internet bill being higher than usual. Somehow upgrades were added to the account. Ok. I can understand that things happen, maybe I added something or my son did, but try to get it rectified. Have you called the service numbers given lately? Do you connect with anyone in the United States? The answer is no. And these "experts" never have the right answer and when they get confused they send you to a "supervisor" that NEVER answers the phone. Their customer service stinks. I can't believe this company is still in business. If everyone cancelled them they would answer the phone. That's what you get for $ 2.00 per hour. Cancel them!

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Verizon scam and cheating

First of all, I was not informed by a Dale Mabry Verizon employee that my apartment wasn't actually able to get Verizon Fios TV, so the day of my appointment, a Direct TV employee showed up and kindly informed us that this happens OFTEN where Verizon hasn't informed the client they'd get Direct TV instead- yeah: a dish. I did not want this hence going to VERIZON.

So I was already disappointed with the deception and the fact that I would have to use a dish. I didn't want this so I called Verizon to cancel. They said I'd also have to call Direct TV directly to cancel that. I did so even though Direct TV in turn told me Verizon could and should do this cancellation, but they went ahead and completed that for me.

A month later I received a phone bill from verizon. My boyfriend called to make sure it was canceled and to remind them we already did this. Someone told him 'it'll all be taken care of'

Well, 2 months later we get ANOTHER bill stating I owe $288 dollars for the phone service that we never even plugged a phone into. After waiting on hold for 45 minutes and being transfered to 3 different departments, I spoke to the 3rd shift manager who was useless and only brought me to yelling and so much frustration because she said my boyfriend wasn't authorized so he couldn't make changes, although I think a 27 year old man would understand if someone told him 'you're not authorized'. I would have immediately called afterwards and taken care of it. The only solution I got out of her was to finally cancel it and add him on in case he needed to follow up.

He went to the actual store we originally went to and they said he actually wasn't an authorized user still. So they accomplished NOTHING. I now have to call AGAIN and wait on hold for hours (too bad we all work during the day and they decide to not have regular managers on during those hours I actually have time to call them) to make sure they don't charge me for this.

Not once did a Verizon tech come out to my apartment, and not once did I buy and plug in a phone to use, which even though they said they couldn't I know they can track and see what, if any, phone calls were made. So there is NOTHING I should be charged for. I will pay someone else to make sure I don't have to pay Verizon's fees because the principle is so messed up and incorrect. DO NOT GET ENTANGLED WITH THIS RIP-OFF OF A SERVICE!

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Verizon 30 day free trial

Tried Verizon Wireless 30 day free trial in September 2008. Returned phone to same store it was purchased from within three weeks. When the phone was returned, asked what was owed and was informed nothing -- just as the ad implies. Received a refund for the phone and services originally billed. Seemed good.

SInce then, I have received months of bills for wireless service on a phone that was returned and credited. Multiple calls to Verizon result in different explanations each time for being billed. (Along with some credit being applied.)

Result to date, Verizon wants to charge me $150 - to cover the three weeks I had the phone and for service the month after returning the phone. What part of free 30 day trial does this fit into?

Requested a supervisor contact me, since I also maintain a business wireless account with Verizon. Nothing. No returned calls. In fact, Verizon is sending the account to collections. (For a 30 day free trial.) Will continue to dispute the charge. Also moving my business phone service to another carrier.

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mkb304
Passaic, US
Aug 06, 2017 1:58 pm EDT

I am facing the same issue. Within a few hours of the so-called 'free trial 30-days' during April-May 2017, I asked to disconnect Verizon's services due to extremely slow internet. Even then they are trying to collect from me $ 158 in the name of phone number portability. I'll have to fight out the case in Fair Consumer Practices, AARP, and other government agencies fighting for US citizens against bad business practices by Verizon.

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Ramesh Venkatakrishnan
,
Nov 05, 2008 6:01 pm EST

I was exploring if Verizon Wireless would give me better service than my current carrier on International Calling.

So I went to the local Verizon Store- and after discussion with a sales associate decided that I would get the "test ride" of 30 days. I obtained the phone on October 13, and did not have to sign a contract because my credit card was going to be charged the amount in escrow- "to be returned in full" if I was dissatisfied with Verizon service.
First: I could not even receive calls from my international clients on the phone, and, I never used the phone to call out! The only thing I did to charge the phone up.
Second: I received my first bill from Verizon ( invoice dated October 19) seeking monthly access charge of $136.76, wireless "surcharges" etc. and taxes etc. for a total bill of $184.88. I took this bill with me to the store on October 24 when I went to return the phone. The bill was due on November 14th. The sales associate at the counter said not to worry, I was going to get the full refund since I was not happy with the international coverage.
Third: A new invoice dated October 23, with $184.88 due immediately, and an early termination fee charge of $177.92, and a credit of (-) $99.26 monthly access charge etc. totaling a bill for $260.76 (of which $75.66 was due by November 18)!
Fourth: I took this new invoice, the past invoice and a refunded-credit card receipt back to the store yesterday at about 6.45PM.

I waited for 22 minutes even after registering .l 45 minutes later, close to 7.15PM- with three people now behind the counter and the manager of the store saying that she did not like my tone of voice- I walked out;

I am looking at a long and protracted, wasteful series of correspondence given what I have read from other consumers writing about this on you site!

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cirm5
New York, US
Mar 31, 2013 11:07 am EDT

Dave: The exact same thing happened to me; I'm still trying to resolve in collections, and planning to go to small claims court. Do you have any old documentation of the offer that I might get from you? Best, Christina

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Lole
Orangeburg, US
Jun 26, 2009 4:55 am EDT

30 day trial allows you to return the phone for refund of the phone price and waiver of the early termination fee. You must pay for the service you used. It would be crazy for them to allow you free service for three weeks. You didn't owe anything at the store because you bill hadn't generated.

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madmia
Rapid City, US
Jun 19, 2009 12:48 pm EDT

Again, for the third time, you may not have signed a contract by pen and ink, but when you activated the phone you did, I repeat, YOU DID sign electronically. The thirty day period is absolutely under the promise of use it, you don't like it you can port your number out and cancel the contract but you must pay any usage charges. PAY THE BILL. You owe it and i'm sick to death of all of my bills going up up up to pay for all the deadbeats out there.

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efickle
Charlotte, US
Feb 26, 2009 8:25 pm EST

Yep - same trick used on me - except it took from June 07 to Feb 09 to receive first collections notice.

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Verizon fraud promotion terrible customer service

I applied online deal of triple bundle for Verizon Fios TV+ Internet+Telephone for $99 +Two months free + $25 Target gift card. I chose Basic TV channels since I barely watch TV. The technician did not appear on the scheduled visit, called the customer service. The customer service agent told me they did not have my application record, and apologize for my loss of time. She offered me $95 per month instead of $99 as a compensation for my loss. She also suggested me to upgrade the TV frokm basic channel to premium free of charge with DVR rental free. This deal was good enough to compensate my loss that I had to take one day off from the work to wait for the technician, so I took it. However when I received my bill with contract, I found that what she offered me was not reflected on the bill. They even charged for the premium channels which was given without my asking. I kept calling customer service, and repeatedly heard they did not have $95/month at all. Finally I could talk to a supervisor who was aware of the deal more than three months of the initiation of the service. The supervisor told me that the deal was not for Massachusetts residents, it was for New Hampshire residents. The agent who offered me the deal did not know about it since she was a new hire. What he could do was to give me two-months credit back to my account for the "two months free" part of the deal but could not correct the bill based on the information what I heard when I took the offer. I insisted because the new hire's mistake should be attributed to Verizon, not to me. They refused to correct my bill based on the initial offer, and I keep hearing different story from them. They even could not find the deal of "Target gift card" and said I claimed incorrect and unreliable information. After long arguement over the contract, they partially disconnected the service (long distant telephone first and then internet since they knew I did not watch TV), and I called them to correct the bill again hoping somebody would listen to me. Same thing with different people. They seem like to have some sort of stonewalling rule to deal with customer over issues of bill. A guy even laughed at my English accent. The agent told me they would disconnect the service and early termination fee would not be charged because it was canceled by them. However, it turned out to be another fraud. I thought the last issue with them was for the device because they charged me for the device I returned. I sent letter with receipt to them including collection agency. They did not asnwer to my letteter. They ignored a series of my letters and reported to credit bureau. I spent weeks to prove that I sent the device, and finally I could prove that I returned the device. Now they say the remaining balance was for the early termination fee. I think I cannot leave this issue any more. I have been bothered by this company for long time and discouraged myself to fight against them further because it will take huge amount of time and effort. However, I think I cannot let it go. If this company can behave this way to me, then they could do the same thing to any body. I will gather all possible resources and help to fight against Verizon. If you have similar experience, please email at [protected]@yahoo.com.

Hope for better business with respect.

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dcariddi
Lynbrook, US
Jan 16, 2015 1:09 pm EST

They are awful, I was promised a $200 Visa gift card after re-signing a 2-year contract. Now they say it was not on my order even after I confirmed it one month in. You can find similar stories all over the internet. May 2016 cannot come fast enough, I will not give them another dime.

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Verizon billing for services I never ordered; billing for services not installed yet

Verizon set us up with a new phone/internet package with my very clear condition that a) they could only charge us for the price they quoted on the phone (no long-distance, no extras) and b) that they would only start charging after we had disconnected from our other provider, two weeks from my call date.

They started charging us immediately, and all 5 of the complaint calls I made and the 2 emails were completely ignored. They also added on the extras we hadn't ordered. We eventually decided they were much too sketchy to work with, and have been trying to completely cancel all our services (the ones they haven't started yet, but charge for!) all week, but they don't answer the cancellation line. I've been on hold for 20 mins. and longer the last 3 days. They didn't answer my cancellation emails either. Next step is letter through the slow mail, FCC and BBB complaints, and maybe small claims court.

I thought Charter was bad, but at least they answer the phone! No comparison with customer service. They're worth the extra money.

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Verizon Customer Reviews Overview

Verizon is a telecommunications company that offers a wide range of services, including wireless phone plans, internet, and TV. Overall, Verizon has received positive reviews from customers, with many praising the company's reliable network and excellent customer service.

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Verizon In-depth Review

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Pros: - Reliable network coverage - Excellent customer service - Fast data speeds - Wide device selection - Flexible billing and payment options - Transparent and proactive communication - User-friendly website and app

Cons: - Plans may be slightly more expensive compared to some competitors - Contracts may not be suitable for customers seeking complete flexibility

Final Verdict: Verizon is a top-tier telecommunications provider that offers a comprehensive range of services and features. With its reliable network coverage, excellent customer service, and competitive plans and pricing, Verizon is a solid choice for those seeking a dependable and hassle-free telecommunications experience.

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