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2.5 1270 Reviews

Verizon Complaints Summary

478 Resolved
781 Unresolved
Our verdict: Engaging with Verizon, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Verizon reviews & complaints 1270

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9:51 pm EST
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Verizon very big bill

i cancelled my internet on my mobile phone because i wanted to cut back on my expenses. my mobile phone is a touch phone. The phone would still go on the browser while being on my pocket. i recieved a call asking to call verizon due to my overdue payment so i called and turns out that i have an outstanding bill of over 3, 000.00 dollars. i called verizon wireless to work something out. So far i talked to a supervisor and all she can do is take off 10% i told her i dont even have money to pay for rent. i asked her if there was any one else i can speak two and she says that her supervisor will call me. I think it isnt fair that im trying to save money and i get a surprised with an over 3, 000.00 bill. i have been a costumer for over 4 years.i explained how it was an accident. they tell me they are valid charges. i really need some help here

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RAREGEM25
HEPHZIBAH, US
Aug 19, 2010 11:58 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I'M NOT TRYING TO SOUND RUDE OR SHALLOW BUT YOUR FINANCIAL STATE IS IRRELEVANT. THE FACT OF THE MATTER IS YOU USED VZW SERVICES AND NOW U HAVE TO PAY FOR YOUR USAGE. THE $3000 BILL SHOULD NOT HAVE BEEN A SURPRISE BECAUSE TOUCH SCREEN PHONES USE DATA (INTERNET CONNECTION) TO UPDATE ITSELF. IT WAS REALLY DUMB TO REMOVE THE INTERNET FROM YOUR PHONE; THIS WAS NOT A ACCIDENT; THIS WAS A CUSTOMER WHO DID NOT DO THEIR HOMEWORK/RESEARCH.

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C
8:03 pm EST
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Verizon unfair business practices/deceptive billing

In December of 2009 I received an offer from Qwest for a package deal including High Speed Internet, Landline and Cell Phone service to be provided by Verizon Wireless. The service was to start on 1-4-2010. I was gone the month of December and when I returned home on December 3rd, I was advised by my current cell phone provider that I would be charged a $200 early termination fee. I called Qwest the next morning, 1-4-2010 and cancelled the order. I received confirmation by email that day from Qwest that the order had been cancelled. I returned the cell phone and all their equipment which was never used to the address from which it was mailed on 1-5-2010. Verizon continues to bill me for cell phone service which was never activated. I went up to their office in the mall here in Duluth, Minnesota and spoke to their representative showing them the email from Qwest confirming that the order was cancelled. I called their representatives on several occasions and told them that the order was cancelled. I am still being billed for services never received.

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Ronnie Sheffield
Houston, US
Mar 24, 2013 1:51 am EDT
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I canceled my service after several years of always paying my bill on time and after a year goes by I suddenly get a bill. i have no way to prove i canceled my service. who keeps canalization numbers that long'

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scooboo
Kitchener, CA
Jun 29, 2010 12:06 am EDT

I have had the identical problem with verizon. It's seems this is how the've managed to build their multi milllion dollar empire. They lure you with their cancel within 30 days clause. It's really just a shrewd sales tactic to take your hard earned money. My opinion is they are deceptive in their contracts and don't care about reputation or repeated customers. Their customer service is also terrible.
Beware consumers.

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J
9:44 am EST
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Verizon con, fraud, rip-off, bad customer service

Company philosophy (internally): "Better to beg forgiveness, than to ask permission. We take care of each other." Or "do whatever it takes and we'll fix it later".

When you are "intiated" into the fold, with absolutely no training whatsoever, you are instructed that we are Verizon Wireless, but... no they're not. They tell the customers that, but... when there's a problem they have to send you to a corporate location or call customer service.

There was a $1.1M callback on payouts from Verizon Wireless, because Flexicom was collecting monies on incomes that were unsecured. Instead of taking responsibility for the procedures that were approved by Flexicom to their employees (a trainee follows the training) Flexicom charged employees back for bad charges over a period of several months.

Even with the chargebacks, it was impossible to make any money as a rep or a store partner. This was because including the chargebacks you still had to make store goals, which were near impossible. So... Flexicom would fire or move you if you didn't make store goals but then they would issue chargebacks so it was impossible to make any money.

Here's the kicker: Flexicom paid the $1.1M and then issued the chargebacks, in doing the figures (at one time) Flexicom made an enormous profit by paying off the settlement to Verizon Wireless and issuing chargebacks to the stores. How? Because Flexicom collects 100% of the monies up to the store goals (minus increasingly small expenditures) and they would keep all the monies made post-store goals by issuing chargebacks. The several months of chargebacks increased the capital gain for Flexicom than any other time.

I cannot go into too much detail. I feel terrible for Bill Goodrich, he's such a great guy. He's the only person who is single-handedly kept the company together.

Let's not even go into Chris Schmedes, Shawn's "ex-right hand man". Who they finally wised up and let him go.

One thing I don't appreciate is someone of these people bringing in Shawn's family or his personal life into these reviews, it's uncivil and innappropriate. He has a wonderful wife and family, who are loving and caring. These reviews should be stricltly business related.

Work corporate direct. Drop the pride of being "so-called self-employed", it's a joke. The only people who make money are those who create a corporation and they sit on the top.

Pros: Bill Goodrich.
Cons: Company philosophy (internal) "Better to beg forgiveness..."

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Verizon Wireless Lies
, US
Jul 09, 2010 8:42 am EDT

Reed more about Verizon scams & rip-offs at http://www.verizonwirelessliestocustomers.info

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A
11:55 pm EST
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Verizon verizon international plan - avoid if you can!

i subscribed, on the web, to verizon's supposedly optional international calling plan as part of voice service. what was not clearly stated is the fact that only calls to land-line phones were qualified under the plan. the weekend following, i called my mother and talked with her for over an hour, and on tuesday, i got a mail from verizon stating that my international plan did not include calls to cell-phones, and any such calls would incur premium charges. they provided no information as to what those charges would be, or how to get access to it. i had to call their customer service to get the shocking news about my plan rate for cell phone calls. i have just moved from a cablevision-serving area where i enjoyed 250 minutes of internation calls to ANYWHERE, terminating on ANY user equipment, for $19.99! unfortunately, cablevision does not serve my new area.

so buyer beware! if you plan to subscribe to the verizon international calling plan, understand that you will incur hefty charges for calls to cell phones. make sure you find out the rates to the countries you make call to before you make any decision.

i really should not have complained about cablevision.

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2:39 pm EST
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Verizon jasom adams fraud!!!

Omg! I had a horrible experience! This guy jason calls and I initially was interested in seeing the details on switching. Price was a liitle less than I was paying and I would have been able to get dsl. My chief reason which I told him! - because I have a a dedicated t line and its fairly expensive $400 or so. Anyway, just before I sign up I get a hold of the local guy that does my computer stuff and he raises a red flag that he did not think verizon had dsl in the area. Since 90% of my business requires internet access I called to verify and this a*hole swore that we were good. Something about him seemed a little sleezy so I called verizon directly and they told there was no way dsl was going to happen. That they didn't even have the right equipment in my area! I called him back told him this he said it was their mistake and he would fix it right away and call me back. Well he never called and refused to take my calls when I followed up. I used to think verizon was a reputable company - god knows I use them at home and for my cell - but not anymore. How dare this guy risk putting me out of business just so he can make a few bucks. How dare verizon allow this to happen! I'm sending them a message and going to cable and t mobile.
Caller id: [protected]
Caller: verizon - premier network
Caller type: telemarketer

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Still Angry
, US
Mar 18, 2010 8:14 am EDT

I was initially called from this number in 11/2009. After much back and forth about pricing we decided to switch to Verizon as they were going to save us over $300/year on our phone and internet bills. Needless to say, as of 3/13/2010 we still were not transferred. In this process I received 3 bills from Verizon even though we hadn't been transferred and along with their fake apologies I was told to disregard them each time. Also in this time period numerous "technicians" showed up at our door to "fix" non-existing problems. Each person we spoke to had different stories as to what they were doing. Most of my calls went unreturned and I spent countless hours calling them to straighten out all the problems. After verifying that we were still with our previous carrier for phone and internet on 3/13/2010 I finally told Verizon Premier Solutions Partner's "implementation manager", Christine (probably a secretary and not a manager) to cancel all orders to switch to Verizon. Yesterday (3/18) I received a dsl package from Verizon and when I called to ask what to do with it I found out our order was never canceled and on top of that, they said my phone was already switched to Verizon! They then told me I had to call my former carrier and asked to be switched back. So now, I have to take more of my time to fix their screw ups! DO NOT FALL INTO THIS TRAP! I now know why people go postal!

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PeterFortLaiderdale
Fort Lauderdale, US
Mar 02, 2010 1:52 pm EST

Worked there until recently when they told me that I could stay but the ###s wouldn't pay me anymore. Apparently they lost some deal or something and are going out of business.

Heres the deal - all the owners Jason, Carl and whoever are drug addicts and ###. They take heroin or oxycontin and then go have gay sex in the mop closet. God knows I feel sorry for that poor janitor who has to use that thing. Seriously, his name is Manuel he's about 4 feet tall and supports his wife and 11 kids pushing that thing around. And those ###ing idiots take turns shoving it up each others ###!

That one idiot Jason lives with some crackhead chic and he gets off by watching her have sex with other dudes. And the other ###ing jerk off lives at home with his mommy. What was I thinking!

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H
6:43 am EST
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Verizon bad routers

In 3 weeks I have had problems with 3 routers. First one would keep knocking me off line. Was on the phone 4 hours until I got a new router. The second one I had to restart 4+ times a day because I kept loosing the internet. After 3 more hours on the phone they sent me a new router. This one I had to reset twice before I could get on with my desktop, I still could not get on wirelessly. We then found out the WEP key printed on the label was not the correct one. After another 4 hours( 2 calls to India, 1 to West Virginia) on the phone we finally got it to work. They offered me a 2 day credit for waiting for the new router. After talking to billing and payment dept, I managed to get a 1 month credit. Lets see how long this one lasts. If I could get DSL or better for the same price I would leave in a flash!

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8:53 pm EST

Verizon customer service liars

Verizon Wireless hast he worse customer service departmenet imaginable. A majority of agents do not know what they are doing and give you miss information. I moved and gave the agent my address but she didn't put all of the information so I never received a bill. Months later I found out that this information was reported to the credit bureau. As soon as I noticed this I called right away abnd paid the bill but Verizon refused to remove the negative information even though it was there fault!

If you have Verizon, drop 'em! I am with Sprint now and am so much happier. Their customer service agents go out of their way to fix your problem without giving you a hassle. I had an issue with my phone and the contacted me right away to resolve it in a professional and caring matter.

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Tony
,
Nov 23, 2008 12:18 am EST

To whom it may concern,

These are the conversations and results of deliberate misinformation over the past couple days.

NOVEMBER 21st, 2008

Yesterday 11/21/2008 @ 7:51 am PST (16 minute call) I called Verizon to see about getting a new phone. My current phone battery keeps dying. Was on hold for quite a long time. While on hold I heard an advertisement for a new blackberry phone, I decided I would like to return my $400.00 phone for a cheaper but supposedly better blackberry storm.

Finally when customer service answered they told me I had 30 days from the date or service to replace my phone if I was dissatisfied for any reason (This was called a Worry Free Guarantee). But that the phone I received from verizon was at no charge. So they really could not do anything for me, was told to call qwest merge dept for further instruction and they would be able to trade the phone out for me.

Called qwest merge 11/21/2008 @ 8:08 am (45 minutes includes transfer to Blaine), Qwest told me no account info since merge, but they would transfer me to Verizon customer service, was told by Qwest merge manager that as soon as someone answers to ask for a Manager.

Transferred to Verizon, asked for a Manager, was told by Blaine (which I later found out was his name and only name, he would not give me any other information about himself other then he worked in call center and they would know who he was)

Blain tells me he is a manger (by the way was pretty rude as well, hopefully the call was recorded so he can reprimanded for his poor tone and manner towards me)

I tell him my story: can’t replace my phone because of zero value on Verizon system, even though I had just spent $399 with Qwest a few months ago to buy this phone. He basically tells me tough luck, cant trade for a different phone except for a free phone. I ask him what phones are free. He tells me there are a few phones offered but non compare to any current phone. I tell him my phone was free, he then puts me on hold and comes back to tell me “oh yeah, that’s right, your phone (VERIZON XV6800) was a free phone but since the blackberry was brand new it would cost me $250.00 then id receive a $50.00 rebate.

I ask him why if my current phones retail price is so much higher why would it be free but the blackberry not be free to me in this case.

The he proceeds to tell me I didn’t need to get a new phone, if I could find my old phone with qwest, I could use it and just return this phone back to verizon. I doubled check with him, he again told me the new system allowed the use of old phones.

Finally after going nowhere with Blaine he suggests he send me a new replacement of my current phone to see if this solves the battery problem (my initial complaint). He tells me he is going to disconnect my current phone then and overnight me a new phone. I tell him no, he can’t do that because I run a business out of my house and my phone is a necessity. He agrees and tells me my new phone will be here tomorrow (Saturday Nov. 22nd) via fed ex overnight. When I get my new phone I need to call and deactivate my old phone and activate my new one.

I remind his that if the new phone has the same problems what am I supposed to do since my 30 day worry free will be expiring on Sunday the 23rd of November. He tells me not to worry that my new phone will have an additional 30 day worry free on it and I can return it if I am dissatisfied as well.

We end the call with the expectation of me getting a new phone the following day (Saturday the 22 nd or November 2008.

I thought about it and decided to call qwest back 11/21/08 @ 8:58 (16 minute call) to see if they could verify Blaine as a manger and double check all the info he told me. They could not really help and suggested I call verizon back to verify Blaine’s story.

I dial 611 again from my cell phone 11/21/08 @ 9:17 am for a 36 minute call. I speak to a representative that tells me Blaine is NOT a manager, and that by no means could I use my old qwest call phone on the verizon network. She goes over my account and tells me the new blackberry is far less superior to the phone I currently have and it would be a mistake to even consider changing. I tell her my situation about the battery life, she suggest and gives me info on local verizon service locations that can test my phone to see if it is the phone or if it is the battery, or maybe if it is nothing on the new phone at all and problem solved. Just a defect on my current phone.

We end the call, she tells me she will note the account and get word to Blaine’s manager about the complaint.

NOVEMBER 22nd 2008

Today 11/22/08 no new phone fed ex…….
Then about 6pm, tonight I receive an email from a client telling me he called and left a voicemail telling me he was here to view a motor home (I run a wholesale business selling very expensive motor home to people from all over the united states) I was foolish enough to believe that by using my cell phone (that I have never really had a service problem with in the past other then the battery dying) I would get my calls and earn my income.

Email says he called my today at 1:30 that he was here and ready to look at a $70, 000 motor home. They had driven several hours to view it and this was my opportunity (with the current economy time is of the essence, I need to be able to count on a cell phone provider that can offer the best service and best coverage) I needed to get back to them but they were already several hours away down the road looking at another motor home.

Immediately I grab my cell phone 11/21/08 7:14pm PST and dial my voicemail to see if I had just missed the call. My phone tells me that is has been disconnected and is no longer in service.

Then 11/21/2008 @ 7:16 pm PST (51 minute call) I call 611 to see what is going on. I am told by a rep that my phone had been disconnected and a new esn was assigned to my account for a new phone. At this point I am getting pretty angry, she instructs me on how to reactivate my current phone and tell me she is getting a supervisor to explain the situation to me.

The supervisor gets on the phone, I tell her the entire story, she tells me she that due to an unexplainable “glitch” my phone was disconnected and the new phone was active. But the new phone was showing undelivered and at a local Fed Ex hub waiting for delivery on Monday November 24th. She then told me since I was a prior qwest customer that I did not get the 30 day worry free guarantee and I was literally stuck with the phone I was given. I proceeded to tell her that I potentially have now lost several thousand dollars in income because of a unexplained “glitch”, there was nothing she could do but tell me the person Blaine that I spoke to did misinform (lie) to me, and every other person I had spoken to had also misinformed me (lied) about the 30 day worry free.

She told me if I needed to send back this new phone again that id have an option to buy a new phone a one year discounted rate.

I ended the call by telling her I have been lied to, mislead, and now because of Verizon I have potentially lost over $5, 000 dollars in commission and my investors over $15, 000.

This is my resolution. I feel I have a few different options.

1) I accept what has happened and just realize that the phone I have coming is useless for more then 4 hours of battery life and go on about my life. (Doubtful)

2) I file a complaint to the better business bureau, mail a physical letter to your complaints department, and cancel my service.

3) Speak to my investors and file a Joint lawsuit for lost wages. With approximately $20, 000 on the line it really would make the most sense. Your company has no idea why this “glitch” has happened; your reps have lied to me and misinformed me time and time again with poor information. Either way you are in the wrong and I have detailed accounts of everything that was said to me and everything that has taken place.

4) you can get me a new replacement phone of my choice (Reasonable since every other phone you offer is less in value) with an additional 30 day worry free guarantee in case the phone I choose turns out to not be as useful as my current phone. I’d also like a formal apology for my time and wages lost.

My current phone bill is $195.00, if you average my phone bills out it is roughly $150 per month. Multiply this by 24 months for the duration of the contract (not including the past 3 years I have had qwest uninterrupted service) this equals $3, 600 roughly in service fees I will be paying you. Not to mention the countless people I will absolutely tell of my experience with Verizon. I know a few people cannot make a difference if a company survives or not, but I can assure you I will be able to sway the decisions of at least 2 people over the course of my life. Now you can add in an additional $7, 000 on top of the $3600 in service fees ill be paying and all as a result of a $200.00 contract rate cell phone your reps didn’t want to give me. And this is if our attorneys don’t decide to take you to court, and with investors entrusting me with over $900, 000 in inventory personally I really think a $70, 000 deal with $20, 000 in profit may just be worth it to file a lawsuit.

Ill let you weight the options; your company was in the wrong from beginning to end.

I only hope you choose the easiest and simplest way out, But I can assure you I am willing to go the distance with this and can prove every bit of what I have stated here, I am fully confident my company and investors will be successful with a lawsuit and recuperate some of the losses we have acquired as a result of your “unexplainable glitch”.

Total of 160 minutes of calls almost 3 hours of customer service to get nowhere.

Thank you for your time and I look forward to hearing from you very soon on this matter.

If I am not fully satisfied with the outcome I will be posting this letter on every Blog, web site, and newspaper I can. I will also be sure to file complaints with the BBB, the FCC, and the District Attorneys office.

Regards

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disgruntled popo
ATANTA, US
May 05, 2010 5:48 pm EDT

I am waiting for my contracts to expire... believe me they are FULL of lies.

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Jayrowo
El Paso, US
Feb 18, 2010 1:50 am EST

Good luck. Please let us know how this turns out. I like to agree that word of mouth can change someones mind from swapping or purchasing cell phone service.
I know it seems like alot to ask for straight answers and decent service, but isnt that why we make outrages cell phone payments its not just the phone i buy (which should work properly) but he services rendered be it in person or over the phone.
Personally speaking i would love to conduct all my business face to face but real world cases show most business i deal with will be either in another city, out of state and lets not even mention out of country. Damn you 3rd world low wages and all your tech support calls.
We live in a rural town, does that mean i deserve less or no customer service just because you can't see me become irrate and ask to speak to your manager. I work a 60-80 work week have 3 kids, church functions, dance class, and guityar leasons to get to as well as a home renovation project that is on going and live 27 miles from town, i sooo don't have time to deal with issues that i know should be courteusly and easily fixed over the phone.

@CenturyLinkHelp
@CenturyLinkHelp
Monroe, US
Jun 08, 2009 10:57 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hello, my name is Brian and I work for Qwest. I ran across this post, and it appears that there may be some issues you may have encountered with transitioning from Qwest wireless to Verizon wireless.

If anyone needs assistance with issues you are experiencing, you are more than welcome to send me an e-mail to TalkToUs@Qwest.com, and put "Attention: Brian" in the subject line. I will be more than happy to help with whatever I can.

Thanks,

B

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Dissatisfied customer
Albuquerque, US
Jun 07, 2009 2:15 pm EDT

We recently migrated from Qwest, did not get first bill, second bill came after disconnect, had to call customer service and pay without seeing breakdown of charges, when bill came saw we were charged activation fees. Verizon phone customer service instructed me to take Qwest bill in person (needed physical evidence of migration) to service center to have activation fees removed. Service center personnel ( Assistant manager and staff Coronado - Store 6600 Menaul Blvd NE A-007 Albuquerque, NM [protected]) very condescending - mocking Qwest's inability to maintain wireless network etc. and accusing me of not keeping up with bills. Never looked at Qwest bill (wasted trip across town and ink to print bill). Service center also says can not remove activation fees until July bill so have to pay $540 bill before correction. When we first signed contracts we were assured activation fees would not be on bill. We chose Verizon because we were hoping to have at least similar customer service and cost of Qwest wireless - would have picked other carrier if we would have known how bad the transition would be. I would rather have Iphone and AT&T now). Very tempted to take to Better Business Bureau. Will notify Qwest about poor transition. In addition when I try to call Verizon store in staff hang up without answering calls. Very dissatisfied at this point and regretful of this move - and feel that we were almost forced into this transition.

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lhwang78
Cambridge, US
Mar 25, 2009 1:25 pm EDT
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what ended up happening? i know EXACTLY what you're going thru w/ verizon wireless. I'm about to file some complaints but would love to know what ended up happening in your situation.

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tired of whiners
Madison, US
Feb 05, 2009 10:48 pm EST

Well, first get all the facts before whining. There are certain procedures that Qwest and Verizon Wireless have to follow. You are willing to call people liars versus, misinformed, mistaken, or just plain made an error. To call someone a liar indicates that they intentionally told you wrong information with the intent to mislead you.

Going to the store is the best answer given but if you are too lazy to do so then shame on you for not caring enough about your experience to adequatly deal with it.

You were apparantly offered the option for getting the Blackberry storm at the 2 year price but if you chose to not take advantage of it, then that was YOUR choice.

Maybe the employees should sue the customers for treating them like dirt. I have worked in customer service and many of the customers are thoughtless and rude and they are trying to make ends meet and pay the bills to raise their children.

I accept that maybe I have misread something or you provided information in error...or maybe you lied.

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layna_lane
, US
Jan 10, 2009 2:41 pm EST

Right and like going into the store accomplishes any more. That's the only route I've ever taken and it also got me no where but standing in line for hours and wanting to tell them where they can stick their phone. Sue their ### and if you win let us know!

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Mark
,
Nov 26, 2008 2:56 am EST

1. Go into a store and talk to someone face to face. Sometimes in business this is needed and don't leave until you have resolution. 2. If you are having battery issues ask if the battery can be replaced by manufacturer's warranty. 3. Never do business out of your home with out a landline phone. Mobile phones are made to be mobile. Now you are a genius and have a good day.

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12:14 pm EST
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Verizon no dial tone

I have had no dial tone on my Verizon land line for almost two weeks. I called in a complaint last week and was told they could not fix it until Tuesday, Jan. 26th. I stayed home from work on the 26 and the 27th and 28th and no one has come to fix my phone service. I called on the 26th and was told "oh well, they didn't get to you today". I called again today and they don't even have a tech assigned to my trouble ticket.
In the meantime they are callforwarding my phone calls from my land line to my cell phone and I am having to pay the minutes used. I use this phone for work so it is used quite a bit which is why I chose the Verizon Freedom Plan.
Any suggestions on how I can get phone service to my home. I don't care if it is Verizon and would prefer another supplier.

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lendamericasucks
Powhatan, US
Oct 03, 2010 10:12 pm EDT
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For 8 or 9 years I have randomly lost dial tone on my house phone. I have learned over the years to check to box at the back of the house ( never a tone there either when not one inside). They always send out a tech ( 3 to 5 days later), and tell me they fixed it this time. Last week 09/27/10 to today 10/3/10, I have lost service every day but Wednesday ( and I am not certain of that just didnt notice). I called everyday. I was told Wednesday, a supervisor will call me back in 2 hours, today is Sunday and I am still waiting. I was the same thing Friday evening and this evening. Tonight, I asked the rep. what was I supposed to do if there is an emergency and there was no dial tone on the phone? He asked me if I was really asking him what to do. I told him yes, I tell him I live in a rural area with spotty service, now what? He sid he did not have an answer. He tld me he wasn'g going to sit there and let me get him riled up. I run my business from home, my number is my business number. If a potential customer calls and hears a recording that says my number is no longer in service, what do you think they will do? Go to the next name on their list. I am also looking for a part-time job outside of home, if a potentila employer hears that recording what so you think they will think? They will wonder what else I lied about on my application. Get him riled up? I am beyond riled up, past seethng mad. I pay my bill ( $75 a month!) on time every month. They expect my money, I expect service 24/7. I have never in 8 or 9 years seen a credit for any time lost. I have faxed a complaint to the Virginia SCC. I have called Verizon tech. support every day. Does anybody have any advice?

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Elise Y.
, US
Jul 16, 2011 1:05 am EDT

I do NOT have dial tone on my phone. Get appointment for 8AM to 10 AM time frame. At 10 AM, nobody from Verizon
showed up. Called Verizon, Verizon lady said the technician would be here around Noon. At Noon, nobody from Verizon
showed up. Called Verizon, Verizon lady said the technicial would be here around 1PM. At 1PM, nobody showed up. Being told I should wait until 3 PM. At 3 PM, being told I could choose to wait; but Verizon has no guarantee that a technician will be at my place to fix the phone line for me.
My appointment is 8 to 10 AM. Been told to wait and wait. Now is late afternoon. Please Help Me to Decide that I should keep waiting for Verizon or go out to run some business ?
It is good I have not sign up Verizon FiOS to bundle services. Or, I can not even type this complaint at all. Because All Services Will be Out all together !

djewell
djewell
Albuquerque, US
Jan 28, 2010 12:44 pm EST

i agree 100% that Verizon are slippery critters. I have never sent a text message in my life, yet on my Verizon bill I was charged $19.98 for some custom text message service, that I did'nt know that I subscribed to any. They removed the $19.98 and gave me credit, but charged me for 34 text messages that I never got. I wish Qwest had never gotten out of the mobile buisness, becaause if you were a Qwest customer they naturally told the smoothest transition would be to go to Verizon. It's been anything but smooth, and when my contract is up, "Hello T- Mobil." D. Jewell

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Verizon lack of service

They will not allow anyone in the rual area hook up to DSL. I have done their speed test and I can connect at 375-425 kbps (their minuiam is 700 kbps) 375 kbps is alot faster than their dial-up 28-32 kbps. When I contacted Verizon they said they couldn't do anything it is up to my local goverment. How stupid of an answer is that!

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Dean
,
Dec 02, 2007 12:00 am EST

Verizon Sucks, PERIOD.

I tried several months ago to get DSL service, for 7 years I have waited for service and now when I go to the verizon website and enter my number I get "congratulations, DSL service is available on this number".

Or is it?

I got my confirmation, a few days later I got my modem and start date, 10 days later I get an e-mail saying, sorry, DSL service is not available to your number!

So I send the junk back and wait, a couple of days pass and I check my number on there site again, this time its not available.

So several months pass and I happened to check my phone bill online and it told me again I could get DSL, I called one of there pushy sales reps who told me to go for it! so I did, I got my confirmation e-mail again, I got my equipment again and 6 days later I got the "DSL IS NOT AVAILABLE" e-mail.

Why do they play head games with people, I am not that far outside of a BIG university town of more then 23,000 students, guess where the DSL/FIOS is...

So I pay the same amount as anyone in town for my phone service, in 7 years I know they have had 2 major upgrades, one to DSL and the other to FIOS, I still sit with a Dial Up connection, but verizon wants to offer me dial up, is that an insult or what?

Verizon like most other corporations needs to be broken up and made smaller, its obvious they cannot or will not talk or listen to there customers, even 3rd world countries have DSL.

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faslehood
Warminster, US
Mar 11, 2011 11:11 pm EST
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Comment and up date on my verizon. They had Tech come out and my problems are corrected. I also signed up for there $5.99 a month, Verizon Security Suite. Its working out good. No problems yet. CyberDefender wanted more money without proper support. They messed up my operating system. So I think having Verizon net-work with Security Suite is a good deal. But Verizon lacks connecting to a real person to solve problems. That needs to be work on. I got Verizon on a deal with my DSL for $14.99 for life. I'm Not giving that up. That was 6 yrs ago. Lock them in to a long term commitment to say money.

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faslehood
Warminster, US
Aug 24, 2010 9:19 am EDT
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It took 8 days for phone repair to come out. They failed twice to show up. Finely I had to get a supervisor. Verizon doesn't care about hard line customers. Its just greed. If FIOS was so great it should cost less to operate than a hard wire system. It uses less energy / power but the FIOS costs more. The question is why? Its what the market bears. Greed. Not every one can afford $130. plus to watch TV with commercials on a FIOS network. Now if I was a FIOS customer, they would be there the next day. I have witness this. My neighbor has FIOS and had a problem. And they were, there the next day. Its called discrimination of profit of greed over the hard wire system.

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faslehood
Warminster, US
Jul 21, 2010 8:41 pm EDT
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I know where the verizon hub is. And I get dropped while being on the internet. And I get noise during the morning and afternoon on the phone line. But it clears up after 5:pm. My old modem died. The new modem is slower. I check my in side lines with a new phone and the noise is still there during the day. And Repair said if they have to come in my home they will charge me. The problem is out side and thats what I told them. Verizon wants to nickle and dime you to death on bad set ups and equipment they provide for DSL. The problem is at the hub, less than a mile from my home. This has nothing to do with DSL fillters. If the signal gets better after 5pm. It doesn't take a rocket scientist to figure it out.

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Michelle
,
Mar 01, 2008 4:06 am EST

Verizon only cares about getting your money. For those who are considering getting their service heres a peice of advice. RUN! I was with Cavalier for 2 years had no problems with billing and hidden fees. Service worked perfectly. I switched to Verizon thinking I was getting a better deal on the Bundle Packages. Even before my service was installed, I received letters saying that I was going to be charged full price. When I called customer service they said one thing but the billing statments was saying another. I finally decided its not worth all the headache and I switched back to Cavalier but not before reporting their ### to the PA State Attorney Generals Office for deceptive Advertising and fraud billing. I then took the liberty of reporting them to the Public Utilities Commission. I have read 100's of complaints online about verizon. Heres the thing. Its important that you inform Agencies of the underhanded practices of Verizon. That is how laws get changed. So please if you have a problem take 10 minutes to google your Attorney Generals office and Public Utility Commission and then contact them. Lets get the word out about Verizon.

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esther adams
,
Jan 14, 2008 12:18 pm EST

I have no complain here with verizon. All I am trying to do is sign up with the agreement that I signed up on 12/26 for the 14.99 program for life. Please someone give me some answers on this. I am not interested in all these other complains from other people. I have no complains, just as I siad am trying to sign up for dsl through my verizon phone line.

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esther adams
,
Jan 14, 2008 12:13 pm EST

I am rather confused as I do not feel this is me at all with all this information.showing up on this e-mail.

All I want to do is sign up for dsl and it shows once again that the verizon internent price for life is still available according to the above letter.

Please help me along with this. I have been on phone with several numbers to call and waited from lla.m. to now. I am not complaing about the service just want to obtain high speed internet with the price of 14.99 life offer. I did all this on 12/26 and all came back with my agreeing on the offer and etc. Now I just do not know where to begin.

Thank You, Esther Adams

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Dean
,
Dec 23, 2007 4:15 pm EST

Screw Verizon, I read somewhere that people are dropping there sorry ### phone lines and going over to wireless more and more.
More people in the USA have cellphones then they do landlines, Verizon better get there act together or they will be out with the new!

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John
,
Dec 20, 2007 12:38 am EST

That's a bot dude. That's messed up.

You can tell it's a bot from the way it answers questions. It has a few pre-programmed responses, and most of those sound like pure BS.

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Dean
,
Dec 08, 2007 7:29 am EST

Live chat with Verizon DSL...

We are routing you to a chat representative. Thank you for contacting our Verizon High Speed Internet department. Your average wait time is 45 seconds. Ask about our Verizon High Speed Internet "Price for Life" program-available online only.
Chat information you are now chatting with Ruby.
Ruby: Hello. Thank you for visiting our chat service. How can I help you experience the cutting-edge technology of our High Speed Internet?
you: why is it 2 times I have order DSL, I get the DSL is not available e-mail a few days later, and now it says DSL is available on my line again?
Ruby: Let me provide you information on that.
Ruby: You would be eligible to get the plans, prices and speeds shown on the page after checking the availability.
you: I do that time and time again, just to get told I cannot get it time and time again.
Ruby: From what we can tell at this preliminary stage of the ordering process, High Speed Internet is available for your line. Further testing may reveal that it is not. You may proceed with your order and if your line is unable to support High Speed Internet, you will be notified and you will not be billed for it.
Ruby: Have you checked the availability for High Speed Internet service?
you: but your site says I can, a few days later it says I can't, do you know what is going on or does Verizon just like to play head games with people?
Ruby: I understand your concern, however you just need to place the order online to secure the current promotions and availability.
you: yes, I have checked, it says I can get it, but I know I can't
Ruby: May I know which plan are you interested in ordering?
you: power plan
Ruby: As per the current online promotions, you will receive a Combined modem/wireless router at no charge and free self installation kit with the Power Plan.
Ruby: Plus you will have 30 days to decide if this package best suits your needs. This special online offer is only available for a limited time.
Ruby: What more you need to know before getting your order started? I would be glad to answer any question you have.
you: you don't understand, you will send out the equipment, and 10 days later it will say I can't have the service
you: that has happened 2 times now
Ruby: From what we can tell at this preliminary stage of the ordering process, High Speed Internet is available for your line. Further testing may reveal that it is not. You may proceed with your order and if your line is unable to support High Speed Internet, you will be notified and you will not be billed for it.
you: its a waste if time to keep doing that, its costing verizon money every time and I dont want to keep going through this, it was only 2 weeks ago I sent the last modem back.
you: what is wrong with verizon, why cant they fix there website problem
Ruby: I wish I could help you with this. However you need to call the local Verizon business office for that.
you: Verizon are like you, no one has answers!
Ruby: Please call your Verizon local business office. The number can be found on your telephone bill or you can visit the Contact Us page on our website to find the number in your area.
Ruby: http://www22.verizon.com/CustomerSupport/ContactUs/Index/
Ruby: Is there anything else I can help you with?
you: verizon do not care about there customers, there is no customer satisfaction, no reply to e-mails...
Ruby: I apologize for the inconvenience. however I can just help you with the Verizon High Speed Internet ordering process and basic High Speed Internet information.
Ruby: So, I recommend you to contact the local Verizon business office for the further assistance with that.
you: do you have an address for a VP or chairman I can complain to?
Ruby: Sorry, I don't have the information on that. Is there anything else I can help you with?
you: no, but this transcript will help others on http://www.complaintsboard.com/?search=verizon+dsl
you: have a good day
Ruby: Thank you for using our live chat service. Your opinions and suggestions are valuable to us and we would appreciate it if you would complete a brief survey, it should only take a minute or two. The survey will appear when you click "X" to close the chat window.
Chat InformationYour chat session has been terminated by the Verizon High Speed Internet chat representative.

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Verizon dropped calls

I signed up for Verizon Wireless service in the greater Palm Springs area in July 2009. Since inception, to today's date, I have had over 50 calls dropped.

After memorializing every dropped call and then complaining to them in writing on multiple occasions and copying the PUC in every instance over many months, their executive office finally called today, after repeated written denials that there was any problem; and so generously "allowed" me to terminate my service early w/o penalty after finally ADMITTING that the area was being provided with "substandard service" and there are "no plans to improve it in the future". Their only "compensation" for all the inconvenience not only to me but to all the people I was talking to when a call was dropped, was to waive the early termination fee after 6 months into a one year contract. The executive's arrogant and indifferent position was that I should have KNOWN within the initial 30 day cancellation period that this substandard service was the kind of service I should have expected once I experienced calls being dropped and I should have canceled at that time. He REFUSED to compensate me for the wasted money for the phone, the home charger, the car charger, and the ear-piece for that particular phone which were all bought at the time of service inception and are now all worthless. Had they admitted to their poor service at the time of my first complaint, I could have saved myself months of maddening inconvenience that I was paying for. I.E., their written lies to me and the PUC for months have cost them nothing. Hopefully, all who read this will decided to NOT USE VERIZON WIRELESS FOR YOUR CARRIER!

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Chilany
Palm Springs, US
Feb 18, 2010 9:17 pm EST

Thanks for your comment. they did, in fact, credit dropped calls in one month...but the unacceptably horrible service went on month after month. Verizon claimed it would cost $1, 000, 000 to put up a tower to provide acceptable transmission to the area.
I say; b. s.
I also say: good riddance!

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Sick of being screwed over
, US
Jan 26, 2010 9:10 pm EST

After being a customer service rep for a cell company ... you did get lucky without being hit with all of the ### charges that they invoke when you cancel. I know it sounds lame, but they could have been complete ### about. The company I worked for would drop your plan to the lowest they had and charge you until the contract expired. They should have known that the service was ### because I am sure you weren't the only person complaining about the area. If the manager wanted to keep you, along with others, your dropped calls would have been credited to your monthly bill. All they had to do is work on the cell tower in the area. I'd either sell the phone and accessories on ebay or Craigslist to at least get some compensation.

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Verizon everything

At the end of June, 2009, I removed myself from my husband's Verizon account and transferred my Verizon cell phone and my son's Verizon cell phone to my name. I was not told by anyone at Verizon that I could merge my cell phone number and my son's phone number to one plan and save more than $100 per month until a rep at the Dickson, TN store offered it to me just this month. That is my first complaint. So, all these months, I've paid more than $300 a month - and some months more than $400 per month for TWO lousy cell phones. So, at the same time I switched my and my son's phones into my name, I ordered unlimited texting - in June 2009. I have a small business and my customers text me if I'm on another line when they call my office. So, from June to December 2009, when I got time in December 2009, I called Verizon about my high bill. She said I did not HAVE unlimited texting. I said I ordered it in June 2009. Of course, as true to a Verizon rep, she said she was SORRY. She said she would credit me a lousy 79 dollars. Whoopie! So, last week, I called the Dickson, TN Verizon store to report that my son had not been able to use his phone for over a month because in December, he opened it and it fell off the hinges. My son is not a child. He's over 18. The guy at the Verizon store gave me the phone number for claims (wrong number) and offered to put me on ONE PLAN to save me over $100 dollars a month. FINALLY, after 6 months of no offer. I didn't know I COULD get on one plan. Nobody at Verizon ever OFFERED me that. So, I called customer service - thinking SURELY they would credit me the month's bill for my son not being able to use his phone. No WAY. They offered me a lousy $32 dollars for their screw ups and told me that one of us HAD to have dropped or thrown his cell phone to make it come off the hinges and they would not give me any kind of a credit for the month he could not use the phone. The only reason it took me a month to turn in the claim is, I got tired of being on HOLD for 10 minutes every time I called. Listen to the AT&T commercials people. As soon as I can get away from Verizon, I'm out of here.

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TKCandy
Evans, US
Jan 25, 2010 8:56 pm EST

My brother-in-law got onto our family plan with AT&T after finding out that his Verizon bill had jumped to $190 and since he had paid the bill (it was automatically withdrawn from his acct, and he was currently overseas on leave) for 3 months without calling in to correct the extra charges they could not change his plan.

AT&T has it's issues too but quite frankly the overall customer service is better because AT&T spends more money on opening call centers so there are more people to take your call.

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Verizon phone warranty

Purchased phone and fancy warranty. Phone failed to dial 911 when dialing 911. Called 911 three times, nothing happened. Went to store to make claim on warranty. Eye candy droid girl Bernice claimed helplessness, tried 911 twice finally got through. Asked for manager, told to come back or call *611 (Customer Disservice number). Came back the next day and talked to Bob the manager. He grabbed the phone called 911 and tried twice finally got through. He bottom line? Worked when he tried, not a problem. Made up a bunch of excuses and tried the usual and customary blame the customer tricks. When contract is over in 11 months Verizon can shove it. Told to dirt bag manager if there was another incident and someone got injured I would name him personally as a defendant in a civil liability case. AND I WILL if it goes down!
Drop Verizon at contract end and never go back. Big rip off.

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i'm me
slapahoe, US
Feb 15, 2010 10:46 pm EST

i agree. i do phone claims for verizon and i can't tell you how many customers call with a warranty issue that verizon won't fix inside of the store. from now on if your phone is under warranty and anything happens as far as it malfunctioning (no physical or liquid damage because they will charge you full price) then call their tech support number at [protected] i am told by the insurance customers that tech support is nicer and better than going into a store.

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Verizon saying I owe them

In October of 2008 I changed telephone providers from Verizon to Digital Time Warner. I paid, what they told me was a closing bill, as a matter of fact according to my calculations I owed around $39.00, they billed me $94.00 and that they would return the difference after the account was closed on their end. (You know, "I'm from the government and I'm here to help you" kind of action.) They never returned the balance and on top of that billed me for continued service, several months later. The amount they say I now owe them, is $177.00. Verizon can go to hell! This is pure extortion and they keep on selling this "contract" over and over again to other "collection agencies". I have had several call me in 2009 and I told them all the same thing. Their threat is that they will screw up my credit. BFD! Like I said, Verizon, go to hell! As far as my credit being screwed up, loosing my job, the death of my husband, two best friends, my house and too many other things to mention has already taken care of that, I could give a rat! Take my credit and shove it!

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Verizon disconnects and wrong info, wait time

I have just spent the last hour trying to resolve what are now TEN calls to verizon DA and verizon help. Each time I was provided either a wrong number or disconnected, then transferred twice from 411 to verizon directly where I was placed on hold for 15-20 minutes.

One of the first 411 reps I dealt with said they could process the credit but each subsequent error was met with "we can't do that" and a transfer back to verizon. Particularly of note was a "supervisor" Joan 5592 (I believe) who just responded that I didn't understand telecommunications.

I was in the business 30 years and this kind of customer service should NOT be tolerated. I would like a CPUC/FCC complaint issued against verizon as well as credit for 10 unnecessary calls. Thank you.

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cccccccccccccccccccccccccccccccccccccccc
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Apr 05, 2010 2:24 pm EDT

Interesting. I had almost the same EXACT situation happen. Fortunately, Verizon did credit me the phone calls, but I had to get the BBB involved. Unaccpetable. I had to use 411 again yesterday for the first time since I went to the BBB about my issue and they hung up on me without providing the requested number. They seem to have connection issues that the CPUC/FCC should look into as well...

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Verizon misleading advice, nasty people

This is a warning to anyone who thinks Verizon Wireless is doing business in good faith.

Two months ago, I wanted to cancel the service on my Verizon USB data stick. I call customer service, they tell me it's going to be $110 early termination fee. I say, "wow, is there any way to avoid that?" They say, "sure, you can transfer the service to someone else!" I say "OK, how do I do that?" They say "it's easy, you just ship the USB stick to your friend and tell him to call [protected], we'll put a note on your account and it'll all be taken care of!" I say "great, " pack up the USB stick and ship it to my friend, he calls [protected] and the USB stick starts working under his number.

At the end of the month, I get a bill for $60, the normal monthly rate for my data service. I say, "oh well maybe it takes them some time to process the cancellation." Next month, now I have a bill for $125, I say, "uh oh, something's wrong..." So I call up Verizon Wireless again...

NOW they say that when my friend called he didn't do everything he was supposed to do in order to transfer the service over. Apparently the first person I talked to made it sound WAY easier than it is and skipped some important steps. I say well Verizon gave me some pretty bad advice 2 months ago! If I had known it would be a big production, I would have paid the $110 and be done with it. So let me pay the $110 now and be done with it.

Oh no no no, says Verizon. The bill charges are valid even though they basically lied to me on the phone two months ago. Now I owe them the $125 PLUS a $100 early termination fee. So now if I want to get out from under Verizon it'll cost me $225.

Better read your contracts carefully, people. Verizon Wireless will charge you anything they think they can get away with.

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Verizon Wireless Lies
, US
Jul 09, 2010 8:46 am EDT

Reed more about Verizon scams & rip-offs at http://www.verizonwirelessliestocustomers.info

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Verizon phones

Why don't they sell phones that are phones first and then toys!

First: my samsung sch-i760 failed while it was still under warrantee, but they had no replacement phones. The only phone they offered without a data package had no wifi connection.

Second: they did offer me a nice deal on the motorola droid, but I am forced to carry the data package. With my samsung, I had data blocked, but was able to use wifi to sync the phone with google. So as well as paying for a new phone, I am paying an extra $30/mo for a service I do not want or need.

Third: I was assured that this phone would work “hands free” and link to my blueant car speaker for voice dialing in the car - - which it will not. From reading posts on the web, it is well known that blue tooth voice dial does not work on this phone.

All I want is a phone with
1) a screen large enough for those of us who are over 60 to see it
2) buttons (Not a touch screen) that are easy for older folks to see/feel and use quickly for the basic functions (On/off, dial, end, voice dial and volume)
3) the ability to use the phone safely, hands free, in the car
4) the ability to sync my contacts and calendar with either yahoo or google - - not exchange - - so that they are the same on the phone and/or via the computer, without needing to pay for a data package! Wifi is just fine! Many of us are computer literate enough to want to sync data, but no longer employed and needing exchange capabilities or internet on our phone.

Other features are nice/fun to have, but not worth $30/mo on a retirement budget! And I think there would be a huge market for such a device! I think all the phone designers must be under the age of 40 when presbyopia (Inability to focus on up close objects) and thus bifocals hits most of us! Maybe someone can talk with the manufacturers about a phone targeted to the above specifications.

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irishgal
Inwood, US
Aug 13, 2010 5:51 pm EDT
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A friend of mine had the same problem, she took the phone with the data fee, but canceled it 3 months later, she still uses the phone but no longer pays the extra 30.00, they cannot force you to pay for a service you do not want and they cannot refuse to sell you a phone that they offer on the market whether or not it comes witha requirement.

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Verizon worse retail store service

Verizon retail stores, mainly teams electronics worst customer service you will ever get. They are very rude and if you go in there and ask for help after your phone got stolen to switch your phone number to another phone. Plus your a prepaid customer they will send you away saying they can't help you. Don't go to teams electronics. Such bad service mainly this big guy who will rip you off and send you away. Plus I went to the main store for verizon and asked for help from them. They too sent me away saying they can't help me. Come on now my phone just got stolen and I bought a new one and just needed a my number place on that phone how hard is that? So people switch to at&t better service at retail stores. If you want to buy verizon then buy it online then call customer service they will help you faster and better. Do not go to the verizon retail stores in escanaba michigan or do not go to teams electronics at all. Biggest rip off store in the country. Irs should really check out teams electronics in escanaba michigan behind drifters... Thank you

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Verizon fraudulent sales

Buyer beware with verizon wireless. They will do and say anything to get you to buy phones. Here's my problem: I had previously purchased a samsung omnia and had been told when I activated it that I could decline a data plan. When I received my bill, however, there was a $29.99 charge for a data package. When I contacted verizon to complain, they said that phone required a data plan and there was no way I could take the plan off. They suggested I buy a new phone or activate an old one.

So, at upgrade time for 3 other phones on my family plan, I decided to check into new phones on the internet. This time, I carefully looked which phones required a data plan. The lg envy touch had no requirement. I completed the on-line order form declining any data package. I placed the order and even have an email confirmation that there are no recurring monthly charge for the phone. Again, however, first bill I see a data package charge. Again I contact verizon and tell them I was specifically informed that there was no requirement for a data package and have an email to prove it. Again I am told that there is nothing they can do and that I could return the phone, but it was up to their discretion whether to accept the return.

It is clear, verizon will do and say anything to make the sale, even make intentionally false and fraudulent representations.

Stay clear of verizon. Even when you have it in writing they don't honor their word!

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Souleiman
Elk Grove, US
Apr 27, 2010 2:11 pm EDT

I'm going through the same problem with Verizon. You're absolutely right about them. They'll say anything to get you to buy a phone from them. I got an Omnia phone and was told that I did not have to get the data plan with it. I noticed the data charge on the first bill and called them and asked them cancel it. They said they did take care of it and I never checked my bill again for another 12 months at which time I noticed the charge was still on the account. it turned out that they've been charging me $44/month for a data plan and get this a corporate data plan. I called them and complained and they refused to cancel the plan and to give me a refund. I've filed claims with BBB, FCC, and FTC and you should too.

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Verizon failure to honor request for disconnect and continued billing despite request for disconnect of telephone service

I have called Verizon on three occasions to cancel my land line telephone service for two phone accounts in my home. The telephone numbers are [protected] and [protected]. Despite my requests for termination of the phone service, they continue billing me each month.

Now, I have received notification that if I do not pay the bill they will send a negative report to the credit bureau. This is an outrage, and I really believe Verizon is engaging in criminal behavior. They should be stopped from doing this to people over and over again (according to the many complaints I have read)

I intend to pursue this matter with the local and State authorities and with Verizon as well. My e-mail address is [protected]@aol.com.

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Verizon rotten service

March 2008, I set up my home internet connectivity via Verizon Wireless, as I had no dial-up where I live. They sent me an aircard (Novatel V720 to be exact) and for 19.5 months, everything worked pretty OK. However, though I was barely on to use my limited 6 G a month (any other company would've rolled that over) in October 2009, they charged me $250 due to overage charges! I called and they acknowledged that I'd never run up a bill that high, but they would NOT reimburse me the money. They merely "credited it to my account". It WILL came out of my bank account. Almost simultaneously, my aircard began to send me "Novatel Unplug" notices. Then, it wouldn't work at all. They tried to trouble shoot, but could never get my card to work again. They repeatedly offered to allow me to "upgrade". They sent me another aircard, but charged me $50 for it due to the fact that the card was over a year old, even though the problem was not my fault. But the unplug notices just kept on coming. I've been calling them, and they had me download new software, but the unplug notices STILL keep on coming. Day before yesterday, I spoke to Customer service who tried to help walk me through trouble shooting. Since then, I get Novatel Unplug notices about every 10-15 minutes, if I keep connectivity THAT long. Verizon insists that it's Mac's fault due to USB drivers. Apple Support says that is not the case because other users (including PC users) are also complaining about this issue. Now I am at an impasse, borrowing SOMEONE ELSE'S iconnectivity so I can complain. This is ridiculous. Verizon insists that the only resource is for me to UPGRADE! for a new 2 year contract and let them send me a new aircard. So, until I UPGRADE my service will NOT WORK? Yes, the customer service reps are nice, and seem OH SO CONCERNED that they help you. But, in the end, hasn't there been a news story recently about how WE the customer are THEIR (Verizon's) source of capital? They count on sucking a certain dollar amount out of all of us! I am out of work, and I can't believe that they continue to suck money out of me like I'm a millionaire! They've sucked me into a NEW cellular contract with a $300+ early termination fee. You'd think they'd have sucked enough out of me!

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www.callboxinc.com Ian Tumbos
, US
Mar 26, 2013 10:33 pm EDT

www.callboxinc.com and telematechs through Ian Tumbos aka Matthew Spencer and Sandra Williams teamed up to scam businesses in the United States.

We learned to day that www.callboxinc.com and Ian Tumbos aka Matthew Spencer teamed up to scam businesses in The United States through a Fake company they created called telematechs.

There is also a Sandrea Williams involved in the theft ring.

Ian Tumbos aka Matthew Spencer and Sandra Williams address and phone number:

Guzman Street
Mandurriao Iloilo City
Philippines.
Phone number: +[protected].

Callbox www.callboxinc.com in The United States:
* BEWARE this address is fake too. It is a mailbox in Encino, CA
4924 Balboa Blvd., #353
Encino, CA 91316
1 888.810.7464 Toll free
1 310.439.5814 Direct line
1 310.862.6762 Fax

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Laurence Sees
GaVIOTA, US
Mar 26, 2013 10:32 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I realize this is an old post, but I had a similar problem with VZW a few years ago. My 'overage' was in the neighborhood of $1, 100 ! That was after being satisfied with the Wireless Broadband(the only internet available where I live) for a few months & NEVER coming close to the bandwidth limit. To top it off, I am totally off the electrical grid, and to conserve my precious electrons, whenever I leave for work I turn off the electricity COMPLETELY to the house. With my computer shut down, how is it possible to use over 8GB? Going back over the Data Usage, it showed most of the overage was while I was at work(computer shut down/un-plugged/power turned off to house) The house is at the end of a 2-mile dirt road behind a locked gate, so I'm sure the neighbors didnt drop by & use up all my Band-width. We went round-and-round with "Customer Service" and they finally greatly reduced the bill, but never admitted the problem was theirs-not mine.

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