Verizon Residential Phone Service / responsiveness in repair calls
This company collects additional money for service and repairs and leaves their customers hanging. Have had repeated phone problems on three different numbers over 5 year period. For the first three years calling monthly about noise on the line. Their refusal to keep lines open and lines updated is legend; their current response time of over a week before repair service arrives is obsurd.
Localities should collectively sue when this level of consumer fraud exists as in the NY suit with Dell.
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