Verizon reviews and complaints 1270
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paid bill
I had an account with Verizon which was closed, supposedly by another cable company I signed up with. Finding out that it wasn't closed, a few months after the fact, Verizon were still billing me which I tried to dispute. After fighting it out with new cable company for neglect on their part for not contacting Verizon (which they said they would do), I agreed to pay up Verizon but by this time it went to collection. I agreed on a settlement amount and made a substantial payment Few months later Afni (different from first collection agency) sent me a letter stating that I owed $567 and that payments made to first CA did not count. I called first CA and they said acct. sent back to Verizon and they sent it out to Afni. (Hang with me). Third CA called after this and agreed that I only owed remaining money from original CA and acct closed. Months after I believed everything was settled I get letter again from Afni.
I also believe this was reported on my credit report. In the process of running one now.
Mad as heck!
The complaint has been investigated and resolved to the customer’s satisfaction.
customer service/billing
This is a complaint against Verizon FIOS for the improper handling of our account which has adversely affected our credit rating. We recently received a notice from a collection agency for a debt that we had tried to pay but that Verizon had insisted was already paid. On 12/27/2009 we cancelled our Verizon FIOS services. The service was poor, customer service even worse, bills were always incorrect and the cost was much higher than advertised. We received the final bill for those services and paid this bill in full and telephoned Verizon to ask about the early termination fee of $199 that was not included on this bill. We were told this charge would be billed separately. The next, and only other bill we received from Verizon, was dated 3/7/2009. Page 1 of this bill stated FINAL BILL This final bill may have already been referred to an outside collection agency. Pay your bill online at Verizon.com/payfinalbill. Upon receiving this bill, with threat of a collection agency, we immediately went to the website as indicated to pay. The webpage continuously returned the error message that they were unable to process request at this time. We tried to access our Verizon online account to pay but no longer had access that account online either. We tried to pay the bill over the phone but the phone system was unable to process the request because the account number was not recognized. Over the next week we sent several e-mails and spent at least 8 hours either on the phone or on hold trying to determine the correct account number in order to pay this bill. On 3/17/2009 we reached Pam at a customer service center in Florida who was able to connect us to Crystal in Financial Services. Crystal informed us that she had located the bill but that the account number and payment address were different than the one printed on the bill we had received which is why we could not use the online or phone payment methods. We would have to mail in the payment. She assured us that she would send out another bill with the correct account number and payment address. In addition, she would adjust the due date to provide time to receive the new bill statement and make payment. When we had not received a new bill by 3/24/2009 we telephoned Verizon Customer Service again. On 3/24/2009 we spoke to Mr. Smith in FIOS Billing at [protected]. He insisted that the reason we had not received a statement was because this bill had been paid in full. We explained to him that we had not paid this bill. He again insisted that it was already paid and we should just “consider this our lucky day”! Clearly the support staff in all areas of Verizon that we dealt with lacked the knowledge or training to properly assist customers. We have made payment to the Collection Company of America for this debt. However, we are dismayed at the way Verizon has handled their customers. We spent countless hours trying to resolve this bill with Verizon in good faith. Verizon failed to properly train their staff to understand the computerized accounting system and online services and thus were unable to properly assist us. We were provided with incorrect information and as a result Verizon sent this debt to a collection agency which has adversely affected our credit score. Verizon had made it near impossible to even provide payment when warranted. We received only one bill dated 3/7/2009 which we received at some point after 3/7/2009 and this debt record had apparently been forwarded to a collection agency by 3/24/2009 which was hardly enough time to make payment especially when 2 out of 3 payment options did not function properly.
The complaint has been investigated and resolved to the customer’s satisfaction.
Wow, what [censor]. I thought i had it bad, apparently i entered my bank routing number wrong for online pay (first time i ever have messed that up). So i made a partial payment on the due date, followed by the remainder the day after it was due and received confirmation numbers, was told that it went through etc.
Fastforward 1 month later, it now says 1 transaction failed, but the larger payment went through...strange i think. So i call in to ask about this and am told "oh well, um it can take up to a week to show up on verizon.com 'cuz that's not like up to date, but no neither payment went through". So of course i say "well...i understand that, but as the consumer i would have no way of knowing that until it WAS updated, i can't be faulted for not knowing" (they never sent ONE email or called ONCE in that month, not even a message in my inbox on the Verizon website). Flash forward 30 minutes of customer service hell and:
A shut-off notice was already sent, for 12 months i can only go to a Verizon store and pay cash over the counter (or go purchase a money order...), my "adjusted" bill is now $229 something, and if i don't scrape that amount together in 6 days they're going to terminate internet/cable. I'm wired for FIOS so i don't even know if i could GET internet if i canceled it aaaaand long story short:
I made an honest mistake which they did not catch (authentication on something like this? hello?), then they basically went out of their way in order to piss off a customer, dent his credit rating, and to see that in addition to not getting paid, they could fail to contact said customer in ANY way to secure payment. Had they ^&*&%$R&% emailed me i could have provided the correct number, but allowed a MONTH to go by so that i could spend an hour of my life asking about this, and then have it intimated to me that i'm a degenerate.
Woman actually said "WELLLLLLL since that money WASN'T actually taken out of your account, you SHOULD really still have it in there..." in an uber snotty i-make-9-bucks-an-hour-but-nyah-nyah-you-don't-pay-your-bills-so-i-get-to-feel-like-i-have-a-modicum-of-power type of tone. I replied "Wellllll yeah technically, if i had a credit/debit system constantly running in my brain recording all my transactions for the last month, but really i just pay my bills and say 'cool i have $300 left over to play with and spend it" *click*
I recieved a final bill from Verizon with a negative amount meaning they owed me money. I later recieved a check in the mail for the funds they owed. So far so good. 2 months pass and I am in the process of buying a home and I have a charge off on my credit report from Verizon, saying I owe them money! I need this removed ASAP as I am getting dinged on the rates I qualify for to the tune of $2000-$3000 more in finance charges b/c of the Verizon charge off!
Verizon has horrible processes and I have heard of other horror stories about them.
awful experience
I purchased an LG Voyager March 13, 2009. On April 16, 2009, while talking on the phone, I noticed a large black 'blob' on the exterior screen. I walked into the cerritos VZ store and told the rep I wanted to exchange for a new phone. He took one look at the phone and said the damage was due to extreme pressure being on the touch screen and denied that this could be a manufacturer's defect. Seeing there was no actual damage to the exterior screen of the phone, and the fact that I was talking on the phone when this happened, I asked to speak to a supervisor. The supervisor proceeded to inform me that I have insurance and would be offered a 'refurbished' phone for fifty dollars, which is the deductible amount. I proceeded to explain to him that approx. 35 days ago I purchased this phone NEW and am not going to pay another fifty dollars for a used phone. I wanted a refund. He stated a refund was not possible because the phone was damaged. I left the store with his business card in hand, and called what I thought was the corporate office. The CS rep on the phone asked me if I kept my phone in my pocket. I told her I keep my phone in my purse, and she proceeded to tell me it was not a safe place to keep it because the screen can be easily damaged! Needless to say I got nowhere with her and asked to speak to her supervisor. Same scenario. He couldn't do anything for me. I finally said I want to cancel my contract, and he said that would cost me $170 because I was in a new two year contract. Either way I end up paying. This is not a case of user abuse or improper handling. The LCD screen spontaneously started to 'bleed' rendering the phone useless and Verizon states that because there are no other reports of this happening, I am automatically at fault. I have found many other blogs about this same thing happening and am quite sure verizon is aware of what is happening.
The complaint has been investigated and resolved to the customer’s satisfaction.
We had four lines of mobile phone service (a family plan) with T-Mobile with NO problems for 10 years. Suddenly, loss of reception began to occur, and after almost a year of poor reception with no improvement, we decided to try Verizon's '30-day Test Drive' during which, they advertise, if you don't like their service, you can 'switch BACK to your old service provider and owe nothing.'
DON'T BELIEVE THIS LIE!
We had nothing but trouble with Verizon during the trial period, to such extent that we elected to port-back to our previous carrier well within the 30-day period, and called T-Mobile to request this. Unfortunately, the service tech. who took the request was new and/or improperly trained, and placed all FOUR of our phone lines on ONE request, which apparently is not the speediest way to transfer service. As a result, it took 5 days (+ a few hours more) to actually complete the transfer, at which point we were just a couple of HOURS past the 30th day of the 'trial' period. At that point, Verizon refused to accept return of any of the equipment, even though we had been IN the Verizon store the previous evening requesting return. We were told they would not accept the return because the phone numbers had not physically ported over yet, despite the fact that we had requested it days earlier.
In addition, Verizon now said we owed $175 per line in early termination fees, that of course they would *graciously waive* if we signed a NEW 2-year contract! We were forced to accept this extortion because we now could not afford to eat the cost of four lines of equipment plus early termination fees, but continued to have nothing but horrible experiences with Verizon's service. Each month when we had to call them to resolve issues with our account, we again delineated the entire ordeal and questioned the legality of the entire situation. We FINALLY reached a CSR who agreed, and both he and his supervisor confirmed that if T-Mobile called Verizon and verified the date & time of our port request, we would be released from the admittedly invalid contract and allowed to return to T-Mobile.
However, each time T-Mobile contacted Verizon on our behalf, they reached a CSR who refused to honor Verizon's promise. Even with names and operator numbers of the Verizon employees who had made the promise to us, T-Mobile tried repeatedly to enlist the cooperation of Verizon in verification of our port request, and each time was refused by Verizon, who of course wanted to keep our contract payments coming!
We finally realized that as long as we kept paying the bill, Verizon was going to continue to sit back and laugh at how they had managed to extort a 2-year contract from customers who requested to port-back to their previous company during a 30-day trial. What a great marketing scam! When we realized this, we quit paying Verizon and enlisted the assistance of T-Mobile in verifying our statements as we filed complaints with our state Attorney General's office, and the FCC. During this process, we learned an important fact: Verizon had CONFIRMED our port request within FOUR SECONDS of when we made the actual request, a full FOUR or FIVE DAYS prior to the expiration of the 30-day trial! This PROVES the demand for early termination fees 'or sign a new 2-year contract' was truly extortion, and highly illegal, as the receipt of a port request from a customer is considered in the industry to be a request for discontinuation of service from the current provider, which in this case was Verizon!
Despite all of this, Verizon's SPIN control expert, Ms. Lucy Arzola, sent a letter full of outright LIES to both the Attorney General's office and the FCC, and rather than investigate the veracity of her claims, the FCC closed its case based solely on her false statements. We are currently investigating the possibility of a class action, on behalf of ourselves and all others similarly situated, so if you have had a similar experience with a Verizon 30-day TEST DRIVE, please respond here with contact information so that our attorney may contact you and you may become a member of the class for the purpose of compensatory and special (punitive!) damages.
Last month I decided to go with a prepaid phone (total of $80/year rather than $240/year with Verizon Wireless). On April 3 I called to let them know I wanted to drop Verizon service. The rep said I would have to pay till April 13 (my regular cycle). I agreed with the idea that I would use my old system till 4/14. The next day I dialed my son's number to relay a rather important message and got a recording "this call cannot be completed, dial 611 for more information" I dialed 611 and was told that because I wanted to drop service, my service was instantly curtailed. I reminded the rep that I was paying the bill till April 13 and this was April FOURTH! It didn't matter. Whatever happened to "you get what you pay for?" I paid but did not get any service for 10 days.
Just an FYI, I had the same thing happen with a voyager. I owned the phone for 72 hours, and the screen did this.
First of all, the Lole character that commented is mis-informed. Verizon also lied to you in stating that you were hours over your 30 day test drive. It is by business day, not hour. I would continue your battle and fight them to the end. These people are horrible and ruthless. I have switched to AT&T, and I am amazed at how easy it is to deal with customer service. I used to have to get angry and practically tell Verizon how to do their jobs, and with AT&T, it is an entirely different experience. I called about my bill being 150.00 different then what it was supposed to be, and without hassle or argument, she stated, "I do see where the billing issues are, and will take care of that right away." Not only did she credit the $150.00, but she also did one better and did a $25.00 service apology credit for the inconvenience. This is going above and beyond the call of duty. I will never have Verizon again, and do not recommend it to anyone that is looking for new service.
I agree with what you are doing and a class action suit may be a great alternative to simply bearing the weight of this verifiable injustice. Everyone that commented on this is speaking of how you can not possibly beat Verizon because of thier army of lawyers, but I can bet that not a single one of theses idiots have had legal training or are attorneys themselves, such as I. Also the first comment left makes no sense as he clearly did not read your entire entry before making reference to you as being a freeloader and just wanting to use the verizon service for free for the last few days. You clearly state that it was several days before your 30 day period was up that you contacted verizon to change your service back. Some times people need to take some time to look at a situation before being such a [censored] to some one who is just looking for a little help or relief.
Signed
Rex Dooley III, Esq.
Yeah go ahead and file a suit. By the time you get done paying your attorney's...you will wind up in the hole. hahahahahahahahahahahahahahahahahahahahahahahahahaha!
i work for verizon corperate services. i oversee over 500 verizon wireless stores across the us. i'm not saying you did this or not because i haven't seen the phone but here are some reasons a phone could crack. leaving it in a purse or pocket can cause pressure on the screen as well as dropping it. again i'm not saying you did this i'm just stating some helpful facts. now i know the phone was on recall for overheating inside the phone that can cause the screen to crack. you wouldn't notice the overheating because it gets hot on the inside and doesn't effect the outside. they have been giving customers brand new phones of the same model becuase the problem was fixed. so i would contact LG if your local store cannot help. the number for LG is [protected] thanks!
Verizon is a company that thrives upon shady business -- almost criminally so; however, their business operates within the limitations of law by their carefully worded contracts. It is through these contracts that they are given power to.. well.. play us poor consumers like a fiddle.
The mere thought that we need to pay $120 a year for unlimited texts is ludicrous, even more so that it is a good deal! (Just as an example) But, we empower that by buying into consumer-slavery.
Fact is, in this case, the consumer was drawn into a scam. @ Lole, I suggest improving your reading skills prior to replying to a complaint. Assuming everything Bak stated is true, he/she DID attempt to terminate their plan with Verizon within the limitations of the trial period; Verizon intentionally stalled the process / lied in attempt to extort an extended service plan out of them. Extortion, backed by a contract or not, is still extortion. Extortion coupled with shady business ethics is worse.
@ Bak, good luck if you do file suite. Verizon has more money than you could fill your house with, and the courts favor the rich. I'm sure Verizon's army of lawyers are well aware of this.
A couple of hours past 30 days is past 30 days. The contract is simple you have 30 days to port out, anything beyond that and you are resonsible for the service. I am sure you knew prior to the 30th day that you weren't keeping the service but you wanted to get free service from Verizon Wireless just for a little longer. Fact is you were beyond the 30 day and therefore didn't qualify for the Test Drive and by the way port out requests are initated by the provider you are switching to (T-Mobile) not the one you are with.
misleading and false information
Verizon FiOS became available in our neighborhood during May 2009. A representative of Verizon walked our neighborhood door to door to take orders. I placed an order with him for the Double Freedom package – FiOS TV Extreme HD and Internet for $79.99 per month, plus the Multi Room DVR. The Multi Room DVR provides DVR functionality from 1 MRDVR to 2 designated SD for $19.99 per month. I asked if this included everything needed to get TV into all 3 rooms and he replied YES. He called a representative of Verizon to check my credit and the representative on the phone agreed that I would get TV in 3 rooms for $19.99. BEWARE! First of all, the Multi Room DVR service is not even available in our neighborhood. I found this out only during installation. Nor does the Multi Room DVR include the necessary equipment to get TV service in the additional rooms. They installed an “unexpected” 2 additional basic boxes at $143.76 per year. The agreement made on my sales order form for the Multi Room DVR system was not honored. Verizon said I was misquoted. You, as a potential customer, need to know the truth of this misleading and false information that can be given by the Verizon representatives. Terry Parten
The complaint has been investigated and resolved to the customer’s satisfaction.
I had a verizon bundle with directv through Verizon. Then later they got their own TV department and keep asking me to change to FIO to save money. Even after they heard the plans I had with directv, they were sure that they can save me a lot of money to switch to Fio. On Nov/ 09, I've finally decide to check it out and went to a Verizon store at the Towne Center in Cerritos.
One of the agent at that store showed me the plans and price and I've decided to get FioTV because what it showed really was cheaper than what I've had.
I've asked him if the price stays the same permanently, he checked his computer and told me that he doesn't show anything else and it'd be the same. Never told me about any promotion period or any other charges in the future.
After couple of month, I've noticed that the bills are going higher than usual.
Called the billing center and found out there were 2 promotional deals!
So after 6 month from the day I got the Fio, price will be close or more than what I had with directv. (and I had better programs) I've asked for the manager and they said that they'd call me in 24 hrs. Hours later someone called me from Verizon and if I don't have any proof that the agent promised me those then there isn't anything they can't do but she said she'd give me $20 off for 12month out of "GENEROSITY!"
She also said that they sent Emails and letter about promotion deal which I never received. When I asked her the date they sent, told me the system says that they didn't sent any emails. An ABSURDITY!
Verizon - verizon claims they can't disconnect my phone
After using verizon wireless for the past 10 years, I recently switched to a prepaid phone (Tracfone). I rarely use my phone and didn't want the monthly bills anymore. After having my number ported to Tracfone, I called Verizon Wireless to have my service disconnected. After 30 minutes of trying to get my service terminated he came to the conclusion that he...
Read full review of Verizon and 23 commentsspeed 1/2 of cable and missrepresented
Verizon promises speeds of up to 5 X faster than cable. This is not true. They only deliver the bandwidth into the house. The speed inthe house is not their problem. This is what I was told after months of trying it. So I cancelled it and got Cablevision back in. Then I got a $200 Cancellation charge! What a rip off. Sorry I tried it! They know it is slower in practive and admit it to you! They have the worst customer service in the world. They will not give you a complaint number. They transfer you all over the place for hours before they will let you speak to the correct department. Then if it is a complain they say someone will call you back in a few days.
The complaint has been investigated and resolved to the customer’s satisfaction.
over billing/ bad contract
Verizon over billed me and I cut my service off with in the correct date, I was issue a free router and I turned that in. Now verizon want to charge me 400.00 for a router that I return if I do not get the UPS receipt and I call and fax the copy but they said they do not have it. This happen a year ago now and they are trying to make my credit bad. I will go to court before I let them have their way. The BBB would not do anything to help me. Verizon is terrible and I will not recommend them to any. They wireless service is worst than their FIOS, they do not treat their customers fair at all.
The complaint has been investigated and resolved to the customer’s satisfaction.
Someone warned me before I order FIOS. I didn't listen now I'm learning the hard way. They say $99 but every month it end up being $200. are more. I should of stuck with Direct T.V. much cheaper not fair at all the rich get richer and the poor get poorer thanks verizon... After this contract is up Verizon will be loosing a long time customer so long verizon.
billing charge
Oct. 25, 2008 I called to cancel the telephone and internet service. I rec'd several statements since then. I rec'd a statement dated 11/7/08 in the amt. of $53.22 (period 10/26-11/24/08) I paid that amt. I rec'd a statement date 11/25/-8 in the amt. of $52.26(period 11/19-12/18/08). I called and spoke to Ms. Thigpen in the solutions dept. #[protected]. She told me that there were no charges in the computer and gave me conf.#[protected]. I did return calls from the company to explain. I rec'd a statement dated 1/25/09 in the amt. of $82.16 that I now realize is a charge for broadband services (#[protected]). How can I owe this when it was cancelled in 10/08, and have services with another company since 10/08? I think that when the person is on the other end, they sometimes don't understand because they don't see the statements that you are talking about or maybe I didn't it explain clearly. Verizon sent this to a collection agency (The CBE Group). Pleas ehelp!
The complaint has been investigated and resolved to the customer’s satisfaction.
overcharging and invalid early termination fees)
I signed up for Verizon FIOS (Internet, TV, Phone ) which started on Sept 12, 2008 for $79/month with free installation. Called on Oct 10, 2008 to cancel because unhappy with service. Was told that no early term fee would be charged since I called within 30 days. Set end date for 10/18 when Verizon would release my phone # for new provider to start Called on 10/18 to confirm end of service
Called on 10/20 to confirm end of service and returning 3 boxes and modem on 10/25
10/25 Returned equipment 3 boxes 1 Modem to Freedhold store and have receipt and confirmed over phone .Received final bill late nov/dec $+ 256 and -$88,
Called 2 times in dec to get -88 credit applied and paid. No help
In Jan -88 was being reduced incorrectly $-44
Called Jan to get issue resolved. Bounced around, was told that they would resolve the problem on their side and set the proper service end date 10/20/08.
Called in Feb and was waiting for Supervisor call return
Feb 20 bill had had early term fee which is incorrect. Called Early March and discussed all of above with customer service who said it would be resolve in the next bill. Verizon stop sending bills and sent my account to a collection agency. I have spent hrs on the phone 2 - 3 times a month being bounced from customer service [protected]) to VERIZON FIOS [protected]) to FINANCIAL [protected] . They never resolved or returned my call. They advertise $64.99 and $79 a month and hit you up with installation, activation and prorated fees on your 1st bill. I had service for 1 month and 1 week at $79 a month how does that add up to $256
The complaint has been investigated and resolved to the customer’s satisfaction.
Dear Unhappy With Verizon,
You rock, I respect your stamina in dealing with this kind of a company! Your saga is unfortunately very similar and brings me back to my dealing with MCI which slammed me and which is now merged with Verizon. It is also bears a similarity to my recent victimization by this company. Verizon is one of those companies that are checked only by the law, have no compassion for people, and have making money in the short to medium range term as their highest priority to the exclusion of everything else.
Unfortunately, there is so far nothing that can be done "like it ought to be done" to this kind of a company! Instead, Verizon's toll on society has to run its course. However, there in comes the value of the internet, consumers' freedom to write and post their abysmal experiences with these kinds of companies, and eventually Class Action. MCI was chopped off at the knees for what it did to 100's of thousands in the 1990's. And especially the power of these sites.
Here are all the complaints against Verizon on [redacted]
/URL removed/?q5=verizon&Search=Search&q1=ALL&q4=&q6=&q3=&q2=&q7=&searchtype=0&submit2=Search!
Here is one victimized Verizon consumer who took matters into his own hands:
http://www.verizonpathetic.com
verizon = vindictive, dishonest, and dirty
Verizon Pen
500 Technology Dr
Weldon Spring, MO 63304
This company everyone knows as "Verizon" sent a bill to my address for a phone line that was not mine. I notified them that this was a very serious error. I did not hear from then again for two months after which they had sent a bill much larger than the first bill. I then received a bill from a collection agency! What kind of company is THAT out of touch with its own operations that it sends errant bills and does not even correct the errors?! After I received the bill from the collection agency, I disputed the debt, since one has 30 days to dispute a debt in case it is bad, and I also sent a copy to the BBB. Within a week, Verizon submitted a near duplicate entry to my credit report. That is absolutely outrageous! Submitting knowingly false data to someone's credit report because they complain to the Better Business Bureau. That is so unlawful it is a joke.
Verizon, it is so unsurprising that you and MCI are now one. You will no doubt lie, cheat and steal from many more consumers than MCI did alone, but you will likely suffer many more class action suits against you, as well.
The complaint has been investigated and resolved to the customer’s satisfaction.
pay at www.verizon.com/payfinal bill. enter acct number then do not add the letter thats at the end of your acct number, hopefully they ll update your credit report after u pay.
i was on the phone with them for 4 hrs before i was given this info.
i was just on the phone with them for 4 hours getting transfered to each rep in the verizon company. i was given my full acct number and was told to pay it online at www.verizon.com/payfinalbill.
enter your acct number dont type any letters only numbers, then hopefully they ll report the paymt to the credit beurs.
good luck.
Verizon is a total waste of consumer space. Their employees are the most unhappy, miserable, and rude people I have ever encountered in a corporation of this kind. The company practices are worthy of indictment at every turn.
Hey Verizon - we don't care that you are powerful - treating people they way you do is absolutely wrong - and that goes for consumers and employees, as my friend seriously had post traumatic stress after working there for the few months she did before quitting and taking a position at a firm where she can feel good about what she does and not horrible for what Verizon requires its workers to do to people . . . lie, cheat, send bills for services that were knowingly never provided - and now we see with this comment - for ACCOUNTS that were never even created by the consumer. . . although that is totally not surprising to me!
horrible equipment/terrible customer service
Verizon wireless has apparently gotten too big for their britches.
"america's most reliable network" is a joke.
There is nothing "reliable" about them.
They will not stand behind faulty equipment.
How can you get to their reliable network if the equipment won't function?
Customer service - good luck
Awful customer service
As soon as my contract is up, I am not going back to verizon
America's most unreliable, disrespectful, uncaring
Network
The complaint has been investigated and resolved to the customer’s satisfaction.
My familly and i have been with Verizon Wireless for 6+ years, and has never encountered a problem with them.
Guess you just had bad luck.
I called and complained to Verizon that I was getting dropped calls (ironically in front of a Verizon store) which they claim they would reimburse the call which they never did. I have trouble with the quality of sound from my phone in the car (On Star), discovered that the service is from Verizon, that explains that.
"Can you hear me" is something I used to say all the time to the person I was speaking to because of poor quality connection.
Of all the cellphone companies available, Verizon has the highest fee's and the worst customer service.
I found the service to be so terrible that it was worth paying the penalty rather than be miserable for 2 years.
gross over billing
I signed up for the Verizon Fios bundle in November of 2008 and my first bill was to be $69.00 plus fees and taxes totaling to about $104.00. My first bill was $265. Verizon has overbilled me $30 to $50 on every bill since then and calling them is very difficult as they are only open for calls from 9AM to 5PM when most people are at work. I have called several times and could not get through because it was busy for hours. I have spent over an hour on the phone with them several times with very little results. I know that they are doing the same thing to most of my neighbors also but they just pay the bill because they can’t spend the time to fix Verizon’s problem. I truly believe that this is criminal behavior and that a class action suit would be less than deserving but I would love to join such a suit all the same. I am desperate to find someone who can help to get them to honor my contract. They seem to be doing this to most of their customers now. How long can they continue to do this?
Sincerely,
Ken S.
Email: [protected]@gmail.com
The complaint has been investigated and resolved to the customer’s satisfaction.
Ken, I'm sorry to hear about your problems with Verizon. To that point, I thought I'd add that there's a new blog called http://www.fixmycellbill.blogspot.com/ that constantly tracks new ways to cut wireless costs and exposes shady billing practices utilized by the cell phone companies. Also, check out the consumer advocacy website where I (admittedly) work, http://www.fixmycellbill.com, that slashes the average cell bill by 22 percent. Through the site, which is powered by a company called Validas, we have currently audited over 26, 000 cell lines and have saved consumers over $5 million off their wireless bills. You can see Validas in the national news media, most recently on Good Morning America at http://www.abcnews.go.com/GMA/MakeMoney/story?id=7640149&page=1.
Good luck on optimizing your Verizon rates.
Dylan
the phone doesn't work after the rain
After all the rain yesterday my home telephone does not work. No dial tone, no nothing. My cell phone number is: [protected]
I called Verizon from my cell phone this morning, but no help offered. I'm reporting this problem. Thank you.
The complaint has been investigated and resolved to the customer’s satisfaction.
spying and harassment for third parties
I am being harassed by verizon dsl employees.
The verizon managers are in collusion with two of the most prominent universities in philadelphia.in essence, they spy on the personal dsl accounts of university employees and employees of other companies.
Officially: verizon, as a company, will deny this. See their privacy statements. But
The truth is:
Yes, verizon employees will spy on anyone's dsl account activities for third parties. They do this especially in philadelphia — and they get away with it.
Verizon's "plausible denial" defense makes them impervious to culpability.
Verizon dsl customers: beware.
The complaint has been investigated and resolved to the customer’s satisfaction.
Well I am being spied on and harssed in a variety of ways and yes I have Verizon DSL, it is the audio frequency harassment that is slanderous that has been the cause of many damages including huan trafficking and homelessness. I am very lucky to have a computer. So they are guilty of higher degree crimes than just spying. No I can't get people to admit officially yet almost 20 years of damaging harassment. Probably for what they would face. Still I am suffering from the damages they ahve imposed today. I have informed the FCC and the F.B.I. the F.T.C and the CIA as well as a U.S. Enbasy, still nothing but a childish harssment is what me and my family are enduring. They have caused irrepairable damages.I am still trying to get them to cease, yes they are insidious. I am harassed in public as well, a very rude aspect of these attackes who have lessend or discarded their values to pester people or steal information. Loren Andrew Clay.
great company/great commission
Trg is a great company to work for.. Offers great commission.. The key to success is you have to work... I have worked here a year and I could not go to another company and make the money I make here. But remember you can never make everyone happy.
GREAT MONEY!
The complaint has been investigated and resolved to the customer’s satisfaction.
ovex pays better then trg
trg do pay handsome money but not as good as some of their competitors are giving. we are living in the third world so if we get like above 50k we are happy but look at the earnings that we make for the company if in US u give that kind of business to the company and they pay u this what here our employers are paying. employee can sue his employer for it
Hmmmmm that's funny that you say that, TRG employee!
You fit right in with the liars and TRG affiliates. I would like to know how people like you and most of the TRG staff sleep at night? It's sure going to be a Merry Christmas for half of my coworkers that they forced out and then the other half waiting who are waiting for their turn to be forced to resign.
no order confirmation ever
I ordered a combination Fios/Telephone service in March and have not yet received a confirmation of my contract, The length of it, the price etc. Only what I have to pay in case I cancel earlier than the 2 years.
There is no way of contacting anybody. After being transferred to various divisions, when you ask for a supervisor, you get disconnected. And it takes 1-2 hours on the phone.
It's like trying to contact the big unknown "Wizzard of Oz".
If they change their terms I have nothing to protect me, but if I get out sooner, I will be charged $100.- or more.
Oma
The complaint has been investigated and resolved to the customer’s satisfaction.
misprinted ad
Ever since Idearc Media started printing the Verizon Phone listings the problems started. Idearc misprinted my business phone number. The number they published turned out to be a non-working number. I lost 80% of my business. Idearc offered no apology and little resolution. Their resolution was a 15% compensation of the advertising bill and $250 toward an enhanced add the next year. In the mean time with an 80% drop in revenue in a very competitive business they expect me to pay my annual bill of $25, 000.00.
A more productive and professional response would be something like,
lets all cut our losses and work on getting both our businesses and reputations back on track. This would be the direction any small business owner would take. No wonder Idearc is in Chapter 11.
The complaint has been investigated and resolved to the customer’s satisfaction.
I am sorry to inform you that Idearc is the same company as Verizon Information Services & GTE.
I speak from experience because I am a former employee and I lived through all of the changing of the guards.
The unfortunate thing is that it has gotten worst.
If you want to know the truth about it the reason they became Idearc is because Verizon Corp didn't want to be associated with them anymore because of their bad business practices. They couldn't fine a buyer so the kick them out of the family to stand on their own.
They are the worst company I ever worked for in my life. They remind me of Enron.
Can't wait til they bust hell wide open.
We are never pleased when one of our clients is unhappy. Please give me the opportunity to review your issue. I promise someone will get back to you within 48 hours with an update. Please provide me with the following information and email back to me at: customerservice@Idearc.com
Your Full Name and Title:
Business Name:
Business Telephone Number:
State in which your Business resides:
Your Contact Number:
Best time to call you:
E-mail address:
Brief Complaint Description:
I can not comprehend that a business can expect to be compensated for such negligence. Accountability? Have they heard of proofreaders? What business are they in? Isn't this what they do?
I have had a similar experience, although not quite as costly. I signed up for superpage advertising via a phone solicitor. Although their own third party verification tape clearly identifies our company name, they listed us as another name.
We started receiving mail to our address with an almost fictitious sounding name. The mail was discarded as junk mail. We did not receive the contract due to the fact that it was also sent to this fictitious sounding name and that it was from Idearc and not superpages as we would have thought. We were months into this advertising before we noticed the problem.
Our business was listed correctly for 1 out of the four months of which I am more than willing to pay for. It seems that it is standard protocol to offer a 25% credit for the misspelling of the name. The billing reps can not seem to think outside the box or they do not have permission to do so and can not connect you with anyone who does. The name was not simply misspelled, it was not even close to our actual business name. I am not and will not pay for their negligence and neither should you.
I think as small business owners, we know what it takes to stay in business...customer service needs to come first or we have no business. Why is this "Big corporation" any different? They have no problem sticking it to the small business owners, yet they are "restructuring" their company by filing Chapter 11 and seeking to renege on legitimate debts incurred by Idearc themselves. It is no wonder that we as a country are in such a sad state of affairs with companies like this behind the wheel.
charged for fees I do not owe
I just got my bill today with a 1.99 data charge. I called and asked what is a data charge and was told it is a charge for texting. I told them we have a text block on our phone and do not ever text. I told her I would not pay it and to check my previous bills and to delete all of them. She did not sound too convicing but claims she will delete the charge and it will show a credit next month. We will wait and see. Check your statement-if you do not text have them delete the charge because one year is 23.88 plus extra taxes if you do not have this removed. Just because they remove it once does not mean it will not mysteriously reappear again.
The executive team is pretty much worthless.
If Verizon advertises a monthly price also add about 30.00 more for a unch of fees and taxes. I have complained to everyone including the FTC and the public unitly commison and no one seems to care about consumers getting ripped off.
I had to go through a lot of stress to get a new working phone and dispute of 200.00 and the executive team in New York never did help me. However I did get help by going online to my Verizon account and clicked on support. They gurantee to resolve issues in 24 hours. So I decided to give this a try...it could not be any worse then the Executive Team Kevin, Joseph and Patrice so I wrote down my disputes and waited...about 24 ours later a lady called and discussed everything with me. She got everything resloved to my satifaction that day. A few days later my balance on my account was correctly adjusted and I got a new phone that actually works. So thank you to the Verizon Internet Support Team. Awesome job.
Should say, Save a lot of money eliminating the executive team.
Their Executive Team in New York New York are suppose to be there for the customers but do not get your hopes up when calling them. I have talked to three different team members only to be promised my worry free gurantee will be honored. Now it is a month later and I still do not have the credit I have been owed. Then I was told that I have to pay the disputed balance with my monthly payment or I would be deliquent and charged late fees. Verizon could save a lot of month eliminating the executive team.
I know some people will whine at me for checking my bill for errors...but now instead of 1.99 error it is .49 cents almost every month. Well .49 cents times millions of customers still equals extra millions of dollars profit for Verizon Wireless. As for the 600.00 fees I would call Verizon and nicely ask them to delete the bill and if this does not work go to your local TV channel that helps consumers with disputes like this and have them handle it for you.
I have not had a correct bill with Verizon Wireless in months since I contacted the CEO's Office to complain about the horrible Lakeland Florida South Florida Ave store. At the time I thought Verizon was such a good product so why such deceiptive sales people and the employees were all pretending to be a supervisor pretending to deal with my complaint. I never really got a resolution. Then this week's bill had a class action suit inside the envelope. I used to avoid all the class action suits against Verizon because I was a loyal customer but now will join this suit. No more loyalty.
I could not have explained this any better...We need to send this to every attorney general in the country to get some help.
That was real mature you must work at Verizon. Definety good pr to make fun of customers instead of trying to resolve issues like this data problem.
I am concerned about something...After I complained to the Verizon CEO's office about my problems with my phone I have been getting a call that shows up as [protected] on my caller ID. There is no one there and the call does not show up in the call history. What is this? I had Verizon put a block on it and still get this call.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have been with verizon wireless for 7yrs and recently recieved a bill for 1555.00 saying me and my wife went over our minutes. When the month before a representative told me that you and your wife are not near your minutes allowed and could get off of the unlimited plan and untilize the plan below therefore untilizing my military discount. i call the verizon they tell me to wait until a certain day to call the financial office so i can set up a payment plan in addition to having a phone bill every month. This is not good bussiness practices because i can remember where i would get an alert on my phone informing me that my bill was due and what i had to pay. I have never had a bill in 7yrs with this company no where near $300.00 let alone $1554.00 in one month Verizon Wireless is a rip off and oh by the way when i called to discuss my bill the representative said oh it happens. Wjile I am on the subject I have had to call 3 times concerning the Droid Thunderbolt just power surging they have sent me 3 phones and it is still surging obviously its the software on the phone and not the phone itself.
BTW to answer your questions
1.THEY'RE SALES REPS...of course they're more interested in selling the make commission they don't make any money by helping you make a payment. So its common sense as to why they care about selling first.
2.They have no reason to be forced to deal with you if you're difficult. You should probably stay home and do your payment there if you don't like it when people don't want to help you when you're difficult.
3.Maybe he just came in for his shift so he needs to get his cash drawer. You know places just don't leave money in drawers at all time that's just stupid so they leave them in the safe and when the sales rep comes in he gets his drawer and loads it in.
4.It hasn't gone anywhere you wanted help came off as difficult and because of that the rep chose not to help you. Want help don't come off difficult if you can't do that just stay home and make the payment.
5.Why should their be one, what you need others to hear your complaining too...how old are we?
6.Oh grow the [censor] up...you don't need an apology or deserve one. Boo hoo you got your feelings hurt sorry but you're not 5 years old anymore you don't need an apology when someone upsets you ESPECIALLY when you're the reason it happened.
In short grow up and stop acting like a damn child.
Holy [censor] that's a HUGE wall.
BTW congrats on wasting so much of your time to write that *high five*
I have an a similiar issue with texting charges. I blocked that feature which required a phone call to do so. I have found that when you change plans by either new features OR new phone their system automatically resets and viola texts start coming through which are charged for. This in spite of the customer never requesting that feature be added back in. One thing that works is legal action. It may sound petty, but for those who consider the principle of the matter to be that important taking them to small claims court works. It will cost you to file, but they have to dispatch lawyers to court to respond or loose. Customers need to have a good case though as courts may dismiss the case as frivilious.
I do have another issue. It is about the Verizon Wireless Store in Huntsville, Al on University Drive. I submit this as Verizon's has no bonified online complaint form to submit and customer service representatives send an email to District Supervisors and Store Managers at the same time for review. I have chosen to pay my bill with cash the last three months. My first trip to pay my bill in person was meant with being directed toward a kiosk machine which does not take cash. I said I have cash and a scramble ensued as they were not prepared to accept cash. Ok, I was patient saying nothing and waited a few minutes for them to locate an individual who could open as cash drawer. On my next visit to pay in cash I went straight to the counter to pay. I gave the gentleman my cash and instead of giving me change He TOLD me he was applying my change to my bill. I made on objection. The third visit was a fiasco to say the least. I purchsed a money order this time for payment, went to the store and was greeted by a lady who I later found out was an Assistant Manager. She saw my money order and said, "O a money order", at which She went looking for someone to access a cash drawer. She was not rude but trying to be helpful. It seemed like longer but less than five minutes later a man came out with a cash drawer, raised his keyboard as if to log on. The computer appeared to be slow. He said nothing as a way of greeting and after a minute or so made mention that the computer was logging him in. He seemed out of sorts and perhaps "put out" at his task. The reason I purchased a money order, which obviously requires me to have CASH was to get away from being TOLD my change would be applied to my account. One can question why I do this as oppossed to simply paying online. It is a matter of MY choice whether you agree or not, that is all I will say! This man appeared to be more focused on other things leaving the desk several times while waiting for the computer to log-in, all the while no further interaction took place. He acted as if this was an inconvenience. When the computer came up he took my payment and then demanded my drivers license for verification. It was in my car. I told him he could take that and that I remember my information on the drivers license. The response was, no it had to been seen. I felt criminalized. I told him, quote "you can take my damn money order as I had to pay cash to get it" unquote. The response was "don't cuss me" and that exactly. I then said that the use of the word damn was not said toward him, but in reference to the money order, and he could take my money order. The respone was, quote "we are done here" while raising the open palm of his hand fingers pointing upward to dismiss me. I was insensed, calling customer service with no satisfaction. I ws NEVER informed as to why a drivers liecnse was required UNTIL after the customer service representative I was on the phone with made SEVERAL attempts to call the store Himself without it being asnwered. He asked me to go back in the store and give MY phone to them to speak to them. That is when I learned that the lady He spoke to using my phone was an Assistant Manager. She explained to Him that the bank requires the information on the back of the money order for deposit purposes. I left the store deciding to mail the payment instead which I immediately did. As a side note I noticed several employees walking in for what appeared to be to go to work. They were all neat in appearance and well groomed.
Verizons Wireless had a stated purpose of 100% satisfaction. I have several questions for that store or Verizons in general:
First) Why does it appear that store personnel are more interested in "selling" something and not taking care of ALL customers? I have used their service for around seven years now, without more than a hand full of dissatisfactions. I am a plumber which has been in several thousands of homes working and KNOW what "attitudes" look like.
Secondly) Why does Verizons hire arrogant put out non-communicative store personnel? Their customer relations suffers in allowing this. If they can't deal with difficult customers they need to find a different job...I have been required to find different employment myself.
Thirdly) Why when the store is open are the cash drawers not readily availiable without wait? This speaks of untimeliness, unpreparedness, and can be viewed as store personnel being inconveinenced as to wait on ALL customers in all circumstances .
Fourthly) The appearance of well groomed individuals is good and no doubt does much to allow more sales yet the appearance or lack of appearing to meet the needs of all customers is wrong...Where has customer service gone to?
Fifthly) Why is their not an online complaint form and a response to that?
Sixthly) In understanding the Verizons system of complaints and the presentation of complaints to District Managers and Store Managers where is MY apology from either of them for allowing this to continue to happen?
Verizon Wireless has announced that it will pay refunds totaling about $90 million to 15 million cell phone customers who were illegally charged for data sessions or Internet use. Customers will reportedly receive either credits ranging from $2 to $6 on their Verizon Wireless October or November bills or, in the case of former customers, refund checks.
The FCC had received hundreds of complaints about unauthorized charges from the telecommunications company's customers spanning the past three years. Customers claimed they were charged for data usage or Web access when their phones were not in use or when they mistakenly pushed a button that was pre-programmed to instantly active the phone’s Web browser. Since early 2009, a number of publications, including The New York Times and The Plain Dealer of Cleveland, reported that customers had been complaining of the charges but had often been ignored by Verizon Wireless.
I was charged at least $30-50 over 1 year time for data charges that didn't exist, that we never used on my son & my daughter's phones. I was able to get most of them removed after a LOT of complaining. This was only one of MANY issues I have dealt with from Verizon.
I personally never check my bill my bill is fine and im sure Verizon isn't trying to screw me over and the reason is because i don't wear a tinfoil hat and feel the world is out to get me and when i get a 1.99 which apparently is SO MUCH MONEY i run to the district attorney and piss and moan like a child because im a damn idiot. No you did something you got billed stop whining about trivial crap.
As a final post to my previous complaints about unexplained data charges: This past week, I received a call from the Verizon management team. They were responding to the complaint letter that I sent to the FCC. I was told that on 12/06, my plan had a block placed on "all national access" and that I should not have data charges on my phone lines again. It is amazing that I had been trying to get this blocked for months and kept being told that it could not be done without preventing my phones from being able to send and receive pictures. The management person told me that Verizon discourages the national access block because it does interfere with the capabilities of the new multi media phones but it can be done on a case by case basis-as need be. I guess this means that if you raise enough cane and write enough letters that they will do it as a last resort. I am satisfied for now. All I wanted all along was to stop the ripoff data charges. Good luck to everyone else.
I "had" emergency plan which was only 20 dollar a month with 100 minutes monthly. I got a mail from verrizon to change to famiily care plan for only 70 dollars a month so I switched to that and went under my mom's plan, she "had" the 39.99 plan a month.
A month pass and my mom gets a bill for 93.06 .. So a 70 dollar plan has becomes 93.06. I called verizon to ask why the bill was so high. They didn't have an answer. Im just tired of their games. So I just cancel my phone. I now use my home phone.
Good thing I'm not using Verizon now, I switched to T-mobile and it is much much better.
shady sales
We went to renew our contract and get two new phones for signing the new contract. Instead we were charged 89.99 for each phone and told we were eliglible for 100.00 rebate. We went home to charge our phones (67 miles round trip) only to discover my husbands phone did not charge. We called the store and were told to drive back there. Under protest we drove back and got a very rude woman named Jennifer who told us to wait 15 minutes and she would determine if we would get a new phone to replace the non working one. After 35 minutes she gave my husband a new phone but not the box. I said we need proof of the exchange. She said we do not give you anything but the phone. (Later the corp office told me that they do not give any proof of exchange so you do not lose your rebate) I told them I am not leaving the store until I get some form of proof of the exchange. Someone acting as manger gave me a piece of paper but I am not sure what kind of proof it is. I talked to three different Verizon employees who told me this was a trick to charge us for an additional phone. There is no trail of the exchange, no proof you gave the phone back so they may charge you again. I sent a complaint to the CEO's office to make them aware of us getting a bad phone right after signing a renewal contract, that we were excellent customers for over 10 years with perfect credit and did not deserve to be treated like this. I did get an apology from that office but nothing but the runaound from this store location. In my opinion you need to really use caution at this store location. Why after all of this I called back to the store about what I was told at the CEO's office that my ticket also showed I purchased a travel charger I told them I did not and it better not be on my credit card. I went round and round and demanded to speak to a supervisor. A soft spoken lady came on and after about 20 minutes told me another customer's purchase was on my ticket but not on my credit card. I have not gotten through to my card company as of this writing so I do not know if I was charged. But at any rate how careless beecause the customer has no receipt or has a receipt with our card info. Anyway I would not recommend any one to go to this store location unless they change their staff.
The complaint has been investigated and resolved to the customer’s satisfaction.
contract change
A warning to anyone with Fios or anyone considering Fios - I've gone through a truly annoying round of phone calls about a contract switch Verizon made without my authorization. After about 1 month of being a bundle customer, a rep suggested that for another $10 a month ($or it could have been $15, I don't recall) I could get several more HD channels and that I might want to give it a try. I would receive a discount for the next so many months and she emailed me a link for the explained purpose that I needed to visit the site connected to the link to receive my discount. So I did.
It turns out that what I did was change the start date on the contract to a start date of the day I accepted the new stations. The rep had not told me that what she was doing was giving me a NEW PACKAGE rather than simply adding on stations. Future reps refused to change my contract date back to the original date which was 3 months earlier.
This means I am locked in for another 12 months from the new (later) contract date, which I don't want.
The reps are politely aggressive in general and although I know they have to make a living in sales, they are knowingly misrepresenting their actions.
I am actually considering ending m contract early and paying the termination fees because I absolutely know they were routinely being unethical in their practices.
The complaint has been investigated and resolved to the customer’s satisfaction.
Verizon Fios pulled the same stunt on me. I should have been out of contract with Verizon as of 09/20/09. My original FiOS HD package was supposed to have "new channels coming soon". One day I noticed that new channels had been added but that I could not get them. I called Verizon to ask why on 12/04/2008. My service was subsequently upgraded to something called "Extreme" and my contract extended to 12/04/2009. I did not realize that my contract was being extended; I got nowhere arguing the point with Verizon. There is no way I would have agreed to a contract extension . To add insult to injury, the new channels are useless.
This is a deceptive, despicable practice and ought to be illegal.
Comcast has offered me a great deal, but it is, of course, a limited time offer.
Even if I can't get a great deal from another service provider or if Verizon offers me a sweet deal, come December 4 2009 I am cancelling FiOS. Customers do not like to be decieved. Guess they'd rather attract new customers than keep the ones they have happy.
Verizon In-depth Review
Overall Rating: Verizon is a top-notch telecommunications provider that offers a wide range of services and features. With its reliable network coverage, excellent customer service, and competitive plans and pricing, Verizon stands out among its competitors.
Customer Service: Verizon's customer service is exceptional. Their representatives are knowledgeable, friendly, and always ready to assist with any issues or inquiries. Whether it's through phone, chat, or in-store support, Verizon ensures that their customers receive prompt and efficient service.
Network Coverage: Verizon's network coverage is unparalleled. With a vast network that reaches almost every corner of the country, Verizon provides reliable and consistent connectivity. Whether you're in a major city or a remote area, you can count on Verizon's network to keep you connected.
Plans and Pricing: Verizon offers a variety of plans to suit different needs and budgets. While their plans may be slightly more expensive compared to some competitors, the quality of service and network coverage justifies the cost. Verizon also provides flexible payment options and discounts for bundling services.
Device Selection: Verizon offers a wide selection of devices, including the latest smartphones, tablets, and accessories. Whether you're looking for an iPhone, Samsung Galaxy, or Google Pixel, Verizon has you covered. Their knowledgeable staff can help you choose the perfect device to meet your needs.
Data Speeds: Verizon's data speeds are blazing fast. With their advanced network technology, you can enjoy seamless streaming, fast downloads, and smooth browsing. Whether you're using your device for work or entertainment, Verizon's data speeds ensure a seamless experience.
Reliability: Verizon is known for its reliability. Their network rarely experiences outages or disruptions, ensuring that you stay connected at all times. Whether you're making important business calls or streaming your favorite shows, Verizon's reliability ensures a hassle-free experience.
Additional Features: Verizon offers a range of additional features to enhance your experience. From mobile hotspot capabilities to international roaming options, Verizon provides convenient features that cater to your needs. They also offer advanced security and device protection options for added peace of mind.
Billing and Payment Options: Verizon provides flexible billing and payment options. Whether you prefer paperless billing, autopay, or paying in-store, Verizon makes it easy to manage your account and pay your bills. They also offer detailed billing statements and online account management for added convenience.
Contract Terms and Flexibility: Verizon offers both contract and no-contract options, providing flexibility for customers. While contracts may come with certain benefits, such as discounted device prices, Verizon also offers no-contract plans for those who prefer more flexibility. This allows customers to choose the option that best suits their needs.
Transparency and Communication: Verizon excels in transparency and communication. They provide clear and concise information about their plans, pricing, and terms. Their customer service representatives are also proactive in communicating any changes or updates, ensuring that customers are always well-informed.
Complaint Resolution: Verizon takes complaints seriously and strives to resolve them promptly. Their customer service team is dedicated to addressing any issues or concerns raised by customers. Verizon's commitment to resolving complaints ensures that customers feel heard and valued.
User Experience (Website and App): Verizon's website and app are user-friendly and intuitive. Whether you're managing your account, checking your data usage, or shopping for devices, Verizon's digital platforms provide a seamless experience. The interface is clean, navigation is easy, and information is readily accessible.
Comparison with Competitors: When compared to its competitors, Verizon stands out for its superior network coverage, reliable service, and excellent customer support. While some competitors may offer slightly lower prices, Verizon's overall package of features and benefits makes it a top choice for customers.
Pros: - Reliable network coverage - Excellent customer service - Fast data speeds - Wide device selection - Flexible billing and payment options - Transparent and proactive communication - User-friendly website and app
Cons: - Plans may be slightly more expensive compared to some competitors - Contracts may not be suitable for customers seeking complete flexibility
Final Verdict: Verizon is a top-tier telecommunications provider that offers a comprehensive range of services and features. With its reliable network coverage, excellent customer service, and competitive plans and pricing, Verizon is a solid choice for those seeking a dependable and hassle-free telecommunications experience.
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