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2.5 1270 Reviews

Verizon Complaints Summary

478 Resolved
781 Unresolved
Our verdict: Engaging with Verizon, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Verizon reviews & complaints 1270

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D
7:25 am EDT

Verizon unethical practice

Verizon have been laying cable for months in my neighborhood. Shortly after they laid the cable I had a service rep at my door wanting to 'explain' the service. I listened for an hour but still had no clear idea about how much it would cost. I said I'd think about it. She asked me to sign a 'satetement that she'd talked with me'. I questioned a part of the 'statement' saying I'd be purchasing the service. She assured me it wasn't a contract, that I'd have a couple of weeks to think about it and someone would call me then. I have three witnesses to her her 'assurance'. The next day I had a message from Verizon on my phone, asking me about my service transfer. I ignored it. The next day I had a call, asking again about my service transfer. When I said I didn't have a contract with Verizon, I was told I did. It took over an hour of expensive cell phone time to finally get rid of Verizon leeches. I did finally find out what the cost would be; $20 more per month than I was currently paying and no guarantee they wouldn't raise the cost of the service in six months. I'm relieved I got away from Verizon. My elderly mother was not so lucky. Brighthouse asterik hunter, where were you when she needed you? She was 'visited' by Verizon and three days later she has DRV boxes all over the house, charges she never agreed to, a broken television and no idea of how to work the system. That's an issue my sisters and I will be taking up. I feel like I got off lightly. My poor mom didn't. Verizon should be shut down!

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kelly1981
Bartow, US
May 04, 2009 4:21 pm EDT

I agree the same thing happened in my parents neighborhood. The fios lines. Luckily they werent home at the time and the information was left on their door.

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G
12:56 pm EDT

Verizon confirmed unwanted ringtone subscription

I received a text message informing me that a subscription has been confirmed for ringtones. I did not order this and continually ignored the so called renewals. I never used any ringtones that did not come with the phone. The charge of $9.99 is unwarranted and not authorized. I do not want any ringtone subscription. Thank you for your attention to this matter.

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V
10:48 am EDT
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Verizon unauthorized actions

Thanks for protecting consumers against mobile phone carrier text message price gouging. It is much appreciated.

There is another problem relating to mobile phone carriers which your office may or may not be aware of. Verizon charges its customers for unauthorized text message services, and the consumer has no protection against them. Enclosed is a copy of a recent Verizon bill which lists $20.97 in premium TXT messaging. I have an unlimited txt plan for that number so I called to see what the charges were for. I was told that I had subscribed to three premium services for which I would be billed monthly. I never subscribed to these and I never authorized these charges. But Verizon customer service told me that they were third party services, that one was for a traffic report, and two were for services they couldn't even identify! Verizon would not refund my money. They would not cancel the unauthorized services. They told me I had to text these companies to cancel these services. I didn't even know who or what these services were, Verizon had to provide me with their phone numbers. Verizon told me it was my fault, that I had must have given out my phone number. According to Verizon customer service, my mobile phone number is a like a credit card number and written authorization rolled into one. Anyone with my mobile phone number can bill third party services against it.

Well, frankly a lot of people have my cell phone number. I'm a physician and I give this number out to my patients. But I never intended for my mobile phone carrier to treat my phone number like a credit card and written authorization. The consumer has no protection against fraud. I'm sure a lot of people are unaware of this problem. The phone companies tack on so many surcharges on our bills, that after a while we consumers stop questioning them.

Senator, you have already done the consumer a tremendous service. Any further help you can offer to consumers is greatly appreciated.

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Fraser
,
Oct 23, 2008 8:56 am EDT

Verizon has unblocked my daughters phone three times now, resulting in huge amounts of test message bill incurred - they stated my wife unblocked them on October 2nd '08, when in fact she did not - either someone has my wife's social security number or Verizon themselves has unblocked it for the third time. I have had the phone turned off and in my possession since August 23, well before someone aledgedly unblocked it.

The keep telling me the solution is to get the unlimited testing plan, but I refuse to do this. We are being railroaded. I have requested Verizon's fraud division to investigate and if not satisfied, I will involve the FCC and the FBI, as there is criminal activity occuring.

Fraser
Draper, UT

ComplaintsBoard
V
2:59 pm EDT
Resolved
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Verizon rip-off!

Back in April 2008, I signed up for a "free 30-day trial" of Verizon broadband to use strictly for internet access, which I was told was available in my area. I received the equipment and within a day discovered that I'm just outside the coverage area for broadband and so this solution would not work for me for internet access.

I promptly returned the equipment the same week (well within the 30 free trial) along with a signed letter requesting that they close the account. I did it that way because it is impossible to get a human being at Verizon on the phone and they don't include a "close my account" option in their phone menu.

I continued getting bills for the account, progressively higher each month. I talked to them on the phone no less than 3 times, explained that I verified with the post office that the equipment was delivered to them on 04/22/08, well within the 30 day free trial (they "lost" it). They continued to rack up charges, continued to send me bills and relentlessly called multiple times every day.

I wrote yet ANOTHER letter, explaining in detail all that had transpired and included copies of my first letter to them AND a copy of the receipt from the post office proving the date the package was delivered to them. I explained that they were trying to charge me for a SERVICE THEY COULD NOT PROVIDE, and that if they didn't clear the balance off my account and close it immediately, I would file formal complaints with both the BBB and MPSC.

These idiots are not only still sending me bills (to the tune of $322 now), but I just learned they have reported it to the credit agencies, which is going to royally screw me, as I am attempting to refinance my home!

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Rebecca
Los Angeles, US
Oct 21, 2009 10:56 pm EDT

According to Verizon for the mobil broadband there is not such thing as "unlimited". I finally gave up when they sent me a bill for $2, 300. Verizon is just like all the other US companies, they are too large for their own good and you get a different story depending on whom you speak with. There is no reason why they should charge such an outrageous amount. I switched to verizon internet at home and we have our wireless on our laptops thru the home edition and pay $19.95 per month.
When verizon and others first came out with the mobile broadband they wasn't any excess usage charge. Once Verizon saw that the mobile broadband was going to be a hot item they started limited your usage...it's like the early days of cell phones, remember when it was .45 per min. same thing with the mobile broadband. Verizon and all huge congomerants suck these days. there is no such thing as customer service. they do have good commercials but it's all BS.

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jhertz9148
Elkins Park, US
Jul 07, 2009 11:03 am EDT

i sugeest the unlimited plan i think its 100.00? you can easily go over the 5gb plan i use my laptop all the time i hope this helps

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chrismanceras
North Las Vegas, US
Jun 11, 2009 12:23 am EDT

I am going through what you are going through. I am currently being overcharged. I dont even download anything. I use my ip phone which the customer service representative says takes up lots of data and when I ask her how much data is being used up per minute when I use my IP phone she says she does not know, but yet they know how much they are charging me. I just dont see how me calling for 5 minutes is taking up so much data! And yet verizon cant explain how much data is being used whenever i use my Ip phone. And one more thing I was never warned by verizon that this service cant be used for IP phone service. And look they are already saying I have used up 2000 mb of data on 25 Jun 09 and its only the 10th of june 2009! So there must be something going on here.

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Rebecca
Los Angeles, US
Jun 08, 2009 3:49 pm EDT

I signed on for the $59.99 mobil broadband with Verizon wireless. The sales rep told my daughter and me that it was virtually "impossible" to exceed the 5GB allowance each month. Guess what, instead of paying $59.99 per month, I am getting bills to the tune of $550 per month. One month my laptop was in the shop for 3 weeks and somehow, according to Verizon, I went over the 5GB allowance. WTF?

Additionally their bills are pages long and too voluminous to understand. They are major rip offs.

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V
10:50 am EDT
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Verizon scam and lies

It is a shame that this happened to you but... there is oh so much more to the FIOS story of Scamming Both Consumers and Employees... I am an insider... And I do know much of the truth about the Marketing Slime currently in place by Verizon to Scam the Nation... I will tell a "Little bit" now and see if this board has many readers... then add as I see interest...

1. Did you Know that Verizon uses a 3rd Party Vendor who hires 4th Party Vendors to do the actual telemarketing function? This is an attempt by Verizon to hide their slimy activities... Which are:

To the Poor Consumer:

1. You are being called by convicted Felons, and/or incarcerated Prisoners... that are given your personal financial records to assist in convincing you they work directly for Verizon... and scam then scam you into 1 and 2 year Contracts...

The use of the Felons is for Profit to Verizon... Cheap labor... (practically Slave labor)...

The Call Centers (where the tm operations are) are Drug and Sex Havens for the Convicted Felons who make more money getting drugs at the center, and taking them back to lock up... than they do from the TM Job itself...

When you tell them exactly how may TV's and Computer and Other Appliances (laptops, Blackberries, etc etc) and give them your private email... as well as when you are home... you are opening yourself to known Identity Theft, Burglary, and home invasion (if you are old)... Even Worse when you give them a Credit Card...when you need to cover a bill or do a Deposit...

80% of Agents and Supervisors have Criminal Records... Including Fraud, Drugs, Prostitution, Burglary, Armed Robbery, etc etc etc...

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Verizon Suckes
, US
Feb 15, 2010 11:28 pm EST

I can show you how to get out of a Verizon Wireless contract! Get out while you can! Watch videos of Verizon employees sleeping on the job at my website http://www.verizonwirelessliestocustomers.info

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Michael Nummy
,
Nov 11, 2008 2:09 pm EST

I am being ripped off by Verizon. I have had enough. They are criminal in their actions and the system is designed to rip off customers. I am looking for past and present employees of verizon and troubled customers to bring about a class action suit. If you don't step up then you are allowing these banditos to run amuck. There are thousands of us out there. Email me a t nmi327@cs.com. We have to do something or just shut up.

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jojo
,
Oct 15, 2008 6:44 pm EDT

anyone know who is the boss of the 3rd Party vendors calling the Verizon customers...

they tried to get me twice by phone...on the same day! Guy that called me had the mind and voice of a ###...said he just went to work after 4 hours of training...

Great Job Verizon...pure dirt bags

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C
10:15 pm EDT
Featured review
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Verizon - consumer fraud

October 2, 2009 – 4:50 PM EST – WWW.verizonwireless.com (called customer support) I bought my cell phone through Verizon Wireless two years ago and went online today to use "New Every Two" and upgrade to a new Verizon Wireless cell phone. When this option did not appear for me, I call Verizon Wireless Customer Service and was told that my phone number wa...

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M
8:16 pm EDT
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Verizon asking me if I want to view male sex enhancement ads

I am so shocked I almost can't type this! I tried to access my own social/ business page on a network I belong to and Verizon cut off my page I was on( my own personal web page with my name) and asked me if I would rather search for male enhancement sites on Verizon Live Search! Who do you report this one to? I wasn't even on a search engine. Which means Verizon must of cut off my home page and thought this was funny. And you can't send it to anyone to complain because I have tried every agency in the U.S. So other married, 48 year old housewives beware. I know one thing, their phone workers are never come near my home unless my husband is here!

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9:45 pm EDT

Verizon verizon tech support

I called Verizon Tech support after being disconnected in the middle of working from home for the umpteenth time. I was not reconnecting with the usual techniques (restart modem, reboot, etc). Tech support was very nice at first but persisted in asking about the modem hardware and refusing to offer tech support when the hardware was not Westell. I explained to tech support that modem settings are standard (such as PPPoE and VPI/VCI of 0 / 35 ) across manufacturers, and tech support should not be stumped by different manufacturers. Tech support did confirm that line was OK.; did not comment on why paying customers get kicked off sessions so often (overload?); and was unable to offer any further support.

I am wondering if there is a class action lawsuit against Verizon for training tech support on only their modems. Isn't that a bit monopolistic? Or is there a legal loophole that allows Verizon to get away with this?

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George Sigalas
, GR
Apr 25, 2013 10:23 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Dear Sir,

My name is George Sigalas citizen of Athens Greece, my phone number is (+0030 [protected]) and my e-mail is .

I would like to kindly ask, if you could guide me as to which is the appropriate Authority in Maryland responsible to receive information and ‘’complaint’’ in relation to a Company established in Annapolis Maryland.

Your prompt attention to my above request will be highly appreciated,

Sincerely,

George Sigalas

ComplaintsBoard
J
12:56 pm EDT

Verizon illegal charges

I had ordered Verizon DSL. There was a problem with the Phone lines. So I had to wait for phone line repair. 3weeks later and 2.5 hrs on the phone
Once repaired...Could not install Modem. Called again...another 2 hrs with no results.
Ordered interenet service with cable co. instead. Called to cancel Verizon. I was told to preview both servies and compare. I tried again to install modem. Called for support... 2 hrs later and many phone transfers. At this point I said CANCEL. I was told that a label was to be mailed so that I may return modem.
1 month later I get a bill from verizon in collections. I call again ... another two hours of phone transfers and was finally told that they have no note in their system to cancel therfore I am still responcible for the bill. I told them that I am not to be held responsible for their notes in their system and that if they look ... It was NEVER used. Why ? Because it never worked. Could not get it to run. They tell me that they do not go by that and that it is the customers responcibilty to cancel. I DID cancel but there were not any notes to that on their system.
I spoke with management to try and rectify this matter. I should not pay for a service that I did not only use but could not RECEIVE! Management informs me that not only am I responcible fo rthe bill but I have an early cancelation charge as well !
Dear Lord ! what in the world is this place coming too ? HELP !

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unfarilytreated
Middletown, US
Jan 26, 2011 7:44 pm EST

I have been fighting with Verizon since September of 2017 and the only thing I ever get is that I have to pay a certiain amount and then I have to wait on a phone call well I pay the amount they said too and then I never get a call back . Then when I call again I get the same thing again and again until yesterday 01/25/2017 they basically told me that I was at fault and that I had to pay for an installation that was not necessary because it was the Technicians fault and that I was being double billed in which I was never told that and that I as the customer I was wrong I as the girl a question and I said can you please answer me and she said she is reading and she cannot answer my question they are rude and not helpful and to get to talk to someone is beyond impossible and If you make a payment over the phone they charge you $3.00 but you if you pay over the internet its free I said my internet is shut off because I did pay some she said well thats your problem

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rkn11
, US
Mar 19, 2011 10:03 pm EDT

I was been told by my verizon internet provider that they offer me 1mb speed and free of charge modem monthly rate is only $19.99 with no contract last month, and agreed to accept the offer, but today I recieved bill payment of $57. 00 and 80 cents, which is shocking, and I called verizon billing to discuss this matter, the guy in the billing answered and was been rude and unfriendly and said if you want to cancel the account go ahead, and refuse to adjust my bill. what a ripoff, almost every where we go getting ripped off.

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NJsomersetguy
Somerset, US
Aug 09, 2010 9:52 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Dear All,
I am having a maricle time with verizon services, my internet goes down everyday, I called many times and the issue have not been resolved yet. One time the customer service rep. told me that she will test the line and stay on hold I ended up staying on hold for over 15 minutes and I ended up calling again with another (mobile) line. not responsive services. I called again today and they ask to send another modem to see if this resolve the issue, I regret soo much signing up with verizon service. If I disconnet now, they will charge disconnection fee as I have one year agreement, but I can't live up with this for all year...
JUST BE CAREFUL ...DO NOT SWITCH TO VERIZON SERVICE.

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Rachel
11223, US
Mar 15, 2009 2:19 pm EDT

Why does FIOS not have MSNBC? You have FOX news, CNN but no MSNBC. I did not know this when I switched and am very upsett.

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VZ_PTS-BAD
Sandy, US
Jan 14, 2011 7:37 am EST

I work for Verizon in a group called Premium Technical Support, virus removal group for $15.00 per month, the sales team will convince people that we can fix anything yet they forget to mention that they need to be able to connect to the Internet first! Also there was a big policy change that you are only allowed to assist to get the customer in getting connected for 15 minutes, after that you have a Supervisor yelling at you to get off the long call. So you have to transfer the client to the Onsite Services Department, a $250.00 charge to have someone come out to your house to tell you yep your (blank) device is bad, you will need to go buy one then pay another $75.00 to have them comeback to install it. Plus if you call the Fiber or DSL groups they like to say wait 1 minute then send you to Premium Tech just to find out you have to pay for it? Most will get transferred back and wait another hour to be told I can’t help you again. They are great at transferring calls into hold and taking your money. Plus they don’t care as long as you will pay they will keep not assisting you! I care but almost got fired for actually being a real Technician not a Phone Jockey. SRY :-(

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SUNSHINE PEOPLES
Lakeland, US
Dec 29, 2010 12:57 am EST
Verified customer This comment was posted by a verified customer. Learn more

I HAD NOTHING BUT PROBLEMS FROM BEING ON THE PHONE 2-3 HRS. CHARGING MY BANK ACCOUNT WHEN I ASKED THEM NOT TO AND GOT CHARGED OVERDRAFTS 3 X'S IN A ROW. I FILED COMPLAINT WITH BBB. EVERYONE SHOULD DO THE SAME AND LET THEM TAKE CARE OF IT.

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Red Canyon cowgirl
Edgemont, US
Sep 30, 2009 9:07 pm EDT

I agree with all of you, stay away from Verizon. Long story short, I spent hours on the phone after they lied about free this & that. Called to cancel, modem was already shipped. So, I denied shipment when UPS came. To make matters worse, a verizon truck pulled in my driveway. I asked what was he doing? He said checking the lines. My husband told him to leave & he didn't. He tresspassed, before I could run outside he supposely checked my phone box. He didn't check any of the neighbors! Just mine 24 hours after I canceled my internet. Everyone, I mean everyone lies at Verizon. Please folks, put a complaint in with the FCC, maybe you can get your money back from these scammers. Also, I was given a phone number to a gal that does "clean up" from other Verizon CS reps. The phone # is [protected] Monday thu Friday 8-7 eastern time. When you call this number all they do is clean up all the scams & messes Verizon is pulling. I hope you folks regroup your money. I am lucky, I refused shipment & printed out that I refused shipment! Hope the best for me. Also, get off auto-pay. Make them spend the money to send you a snail mail bill. I did :o)

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Bob Boone
Hagerstown, US
Apr 19, 2009 9:29 pm EDT

Yes, it happened to me. I cancelled this damn internet, as I couldn't use it due to filters being put behind my phone...which was glued to the wall. Short of tearing my wall out, I told them within days of receiving the modem that I can use it. The CS said no problem, as you have 30 days to cancel and not be charged for anything. Well, guess what? I was charged. I called Verizon's CS who agreed this fee would be deducted from my next bill. Hells bells, it actually increased, with other damn fees tacked on. I called Verizon's CS again, and they insisted that i was being jerked around and would cancel again..and to check the next month billing. I did...and it was on it again. I called again, and a nasty CS said if I didn't pay the bill, they would send me to their collection agency. True to form, they did. They said I could avoid bad debt if I paid. I told them there ain't no way in hell that I would l pay for this scam...and I never will subscribe or have other people patronize this crooked company again. They have to be stopped, and as I informed the collection agent...it's them, Verizon, who should be investigated. It's a pathetic ordeal I've been put in...but I'll never pay those F...ers!

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Jane
North Port, US
Dec 20, 2008 9:15 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I had the exact same experience with Verizon ;{ Just sadly my goes a bit deeper. I had cancelled my internet and still (Nov.14th) are ACHing my Money Market Account. They were never given permission and since Aug they have been giving me the run around. They now owe me over $250 and counting. I have been on the phone all day with them...Just like the modem that could never really get up and going. They state I did not cancel the internet only the phone...except it is the same phone number...This is since 8-2017.
I had to check both my MoneyMarket acct and my checking because I sent payment knowing they were already ACHing my account do since Dec. 2017 I have been paying double bills...I had an accident and had back surgery or I would have caught it sooner...I then said who and why have you collected double payments without alerting me?
They state that it is does via computer and it does not have a way to do that...So they continue to steal from my account...I have gotten bank fees on my MM Account because I have to keep a certain amount of $$$ in the account...So I keep calling Verizon every month since Aug. and they keep saying that it is cancel.
I have been to my back twice and told them to freeze my account and this all would be funny if it was not so crazy...Customer gets screwed and they keep collecting...
I am cancelling all verizon account and tell everyone I know...

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D
11:02 am EDT

Verizon not even a customer and they took money from me and my husbands bank account

I thought i'd help my sister and pay her Alltel prepaid phone bill for her by phone with debit card. I go through verizon wireless. I told them i am her sister paying her bill for her. Well the next month my sister calls me and tells me that Alltel took money from me and my husbands bank account and that she will pay me back. I said ok, and let it go. Well the next month no money was taken from us. 3 months later, im looking at our bank statement and here Alltel took money from our account for the past to months again. I called my sister and she couldnt believe it. My sister had a bank card and a child support card on file for
alltel and here alltel kept my debit card information on file without my permission and when my sister said would call wanting to pay her bill she said yes she wants to use the same card she used last time to pay the bill and alltel just decided to use my debit card information that was on file and charged to my account. I called alltel and asked them why are they taking money from my account, im not even a customer. They told me there's no proof that it was taken from my account that i need to send proof. Well i had the proof faxed yesterday. They tried saying that my sister or someone authorized those payments and wasnt giving our money back. My sister lives in ohio, i live in georgia. I paid her bill for her in georgia and never gave my sister my card number. I asked them what right do you have to keep my information on file and not even tell me or warn me that this could happen. They know they took our money without permission and just because one of the payments was 2 and a half months ago and we didnt notice till now, that they shouldnt have to give our money back. my bank can only go sixty days from the day of my complaint, so i cant get my money for the month of july. everyone out there, watch out. If you help a family member with a bill and pay by debit or credit card, be careful, because they will take your money without permission and then say they arent paying you back.

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steve
,
Oct 08, 2008 10:15 pm EDT

Why were you dumb enough to pay your sister's bill. To make life simple for their customers they record the acct that you paid with. Then when you call back the computer asks if you want to pay with the card you made the last payment with. Your sister I'm sure said yes. After all I know I'd let you pay my bill evey month. If your sister said she didn't know anything about it then she not only fooled you but ripped you off as well.

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5:05 pm EDT

Verizon deceptive sales tactic

Verizon Fios door to door sales person promised free STBs to get you to sign the contract. However when the first bill arrived all STB charges were there. Lesson learnt: Make sure everything is written in black & white, and also get the door to door sales person's name & phone number just so that you can file complaint.

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7:08 pm EDT
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Verizon - customer service

OMG!!! I called two weeks ago to have my landline disconnected, but keep my fios (internet) connection. They said no problem. And, that I would get a final bill that will have the credit from the landline service. Well two weeks later, no final bill, and they disconnected my fios service. I called three times, one time on hold for 3-hours, the 2nd time on...

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10:48 pm EDT

Verizon can't get the digital adapters

Verizon converted their FIOS cable TV to all digital a month ago. We need digital adapters to get their cable tv on the tv's without a set top box. They offered the adapters for free and we ordered them 2 months before the conversion. Since the 1st order we have ordered them 3 more times and have not yet received the adapters. The order keeps "disappearing". The problem seems to stem from the fact that we don't have a phone line through them. I am about ready to go back to Brighthouse!

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Mr.Magoo
, US
Oct 30, 2009 4:55 am EDT

Why is it as soon as something is changed on broadcast TV (SD to HD, Analog to Digital) the cable companies are allowed to corner a market, charge a monthly fee for HD reception, adapters for digital for basic cable (Verizon Fios) and instalation charges. They want to provide a service and pick our pockets too. Why is it if my TV is HD Digital and all signals are digital and most are HD, I have to pay a monthly fee for an adapter and a box spacific to the provider to recieve digital and HD? What's next, adapters from each oil company to put gas in my vehicle? If I don't pay the monthly charge for that NO GAS!

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daw
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Oct 12, 2008 8:19 am EDT

We have had the same experience. Have ordered the converter 6 times over the past 60 days. Still no converter.

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4:42 pm EDT

Verizon terrible customer service, and inappropriate cancellation

I was extremely puzzled and frustrated by how Verizon treats its customers. The whole incident happened briefly after I added FiosTV to my Fios Internet. Here is what happened to my account.
I’ve been with Verizon at the same address since 20004. The broadband speed has been pretty good. I use automatic payment with my credit card on profile. However, when I added my FiosTV last month the problem with the Verizon account system got magnified. The FiosTV bill came in a separate account. The reps I talked to and all the advertisement all indicate that Fios service shall be one department and one account. Separate accounts are not an excuse to not pay. However, I’ve tried to make payments three times, the latest on 9/5/08. But after hours on the phone, I was told not to worry about it and to discard the past due notice as they’re merging the two accounts, and the credit card on my Fios Internet shall cover the balance. Then all of a sudden today 9/17/08, everything is disconnected. When I called in, I was told it’s cancelled due to non-payment. And I was told I’ll have to pay re-activation fees to have my service restored! This makes me fume! None of the reps has the concept of customer retention. Even though it’s Verizon who screwed up (one rep told me they had a ticket to merge the two accounts, but it wasn’t completed due to some technical issues), they want me to pay all the fees! When I asked one of the rep that whey they disconnected TV and Internet, instead of the TV which has an overdue balance (Fios Internet has charged my credit card for last month and is current), I was told that they did merge the accounts, thus the combined account has an overdue balance, and they have to terminate both services! I have had bad experience with AT&T and TXU, but this is over the limit! All the reps have different ways to ignore you and insist that I have to pay the activation fee even I told them they’re getting $60 addition
Here are the highlights of the incident:
• I tried to make payments three times in last month, and was told Verizon is combining my existing Fios Internet and the new FiosTV service account, and will use my credit card on the Internet account for the payment. Now my account has been canceled and I’m asked to pay reactivation to restore my service.
• Almost all representatives don’t care about what you feel as a customer. They just stick the fees on your face. The exceptions are Lisa and Lori.
• They never figured out what’s going on with my account. At some point they said my account was cancelled because the two accounts are not merged. Then they said all my services were canceled because they merged my accounts.
• At some point one representative pretended to have a “communication melt down” due to my “thick” accent.
• I’ve switched my phone service to other VoIP vendor for 3 years. However, every time I call I still have to jump through loops to explain I don’t have Verizon phone service. And one of the rep today try to force his understanding on me by saying the phone was disconnected due to past due amount.

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andy benson
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Sep 26, 2008 12:13 am EDT

if you are in MA or RI, i can help u, if this matter hasn't been resolved yet!

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8:16 pm EDT

Verizon suppoort

I had Verizon DSL for several years and had no problems. It seemed more than adequate for us. But after too many calls stating how wonderful FIOS is I relented. That's when the trouble began. Aside from having numerous techs show up to install the optic fiber that had already been installed last November, the FIOS bill was attached to the wrong phone line in our 2 Verizon line house. The FIOS (data) was supposed to be installed to replace the DSL on my account, but the DSL was never turned off (DSL router gone the day the FIOS router was installed) and the FIOS was put on the other phone. I was charged for having DSL for several months after it was physically removed. They take the money out of my bank acct and I did not check the bills - my fault. I did get a refund. But the FIOS bill was showing up on the other persons phone bill in error.
We have tried to get it sorted out since November, to no avail. After countless hours on the phone with maybe 25-30 people I finally gave up a few months ago. My time is worth more than listening to awful muzak. But it got the best of me. I hated writing company checks to the other person to pay for the FIOS. I really messed up when I called last Thursday night to try again. What a mess that made. Everyone seems to understand we merely want the FIOS bill switched to my account from the other one, but nobody has a clue how to do it.
The person Thursday night said they would have to turn off the internet for up to 23 hours (for the 3rd time) in order to make the billing change. So, they turned off our internet AND one of the phones for the entire weekend.The phone issue was resolved Monday afternoon. The internet/email came on late Monday but the password was changed meaning yet another call of an hour while someone tried to have me re-register our Verizon accounts. I was certain that would mess stuff up even worse! Thankfully a tech actually called me while I was on hold with the other phone and said he could resolve the email issue in a few minutes. He did, and said he could fix the billing problem tomorrow! We'll see!
If I had a choice I would have dumped Verizon 6 months ago for all the aggravation. I have no idea how many actual hours I spent on the phone but I am not exaggerating when I say it is at least 30.

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Wille
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Oct 28, 2008 6:46 pm EDT

I agree. Verizon FIOS Customer Service and Billing is a joke. I ordered on 9/7, and it took them 2 whole weeks to get my phone service on, so I was without service for 2 weeks, and even though it's currently working, I got charged for that period, and they're billing me at the wrong rate. My internet is still not at the speed I was promised, after countless hours on the phone with support and on hold. The only positive is their TV picture is far and away better than comcast, but with such a crappy company like Verizon, I'm seriously thinking about going back.

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6:04 pm EDT

Verizon dishonest selling practices

After 6 months and at least 20 phoone calls my billing from verizon is still a mess. was promissed a $200.00 gift card, but was told I will not get it because... get this... verizon is not responsible for what the door to door salesmen group told me! how can that be legal? the door to door people selling the fios are contracted by verizon so it seems they can tell you whatever they want and verizon does not have to honor it. I guess this is because you would have to prove what was said, but it is too late if you have already sighed on the dotted line. I am not making this up I have a tape I made (from my answering machine) of the rep telling me this. if I knew how to get this voice message (tape) on the internet I would do it in a second. someone help me out here... what verizon did to me is criminal... plain and simple! my email is [protected]@verizon.net. I have contacted the va. consumer affairs and bbb and let me tell you they can't do anything to help you. I have a feeling that verizon knows what they can get away with and they do it! or they just pay a fine which I dont thik hurts them too much. I am talking about fios. read the complaints online, and dont confuse fios with verizons other services. note.. I didnt really go into detail about the main problem of overbilling which has been 2-3 times what it should be. verizon is uncapable of fixing their own admitted problem and it has been 6 months now. stay away from verizon!

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4:42 pm EDT

Verizon late fees

Hi All –

I work with a law firm that’s investigating Verizon Wireless’ practice of charging California consumers a flat $5 late fee and whether the practice violates California’s consumer rights laws.

Customers are charged a late fee if they don’t pay bills on time but according to California state law there may be some issues with charging a fixed late fee as a penalty. There may also be issues with charging all customers the same flat fee, regardless of the cost of monthly plans.

As part of the investigation, Hagens Berman wants to hear from any Verizon customer living in California who’s paid at least one late fee in the past four years.

You can contact the firm at [protected]@hbsslaw.com or [protected]. More information on the investigation is on the firm’s Web site, www.hbsslaw.com.

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jamiec
Sparta, US
Sep 28, 2009 6:36 pm EDT

this is a joke. when customers signed the contract and agreed to verizon wireless terms and conditions they agreed to the charges. one of those of the charges is a late fee when bill is not paid on time. maybe customer should pay there bill on time for the services they want and they wont be charged. a cell phone is a want and not a need and if they can pay their "want" on time they can fork over the 5.00. good luck w/ this one...

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Mary Jones
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Sep 19, 2008 4:22 pm EDT

pay late charged ever mouth

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6:26 am EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

Verizon steals from disabled widow

Verizon over charged me $70.98. My husband passed away in August of 2007. I paid all the bills in his name and closed out all his accounts. I found that verizon overcharged me and informed them. I have since called every month to try and retrieve my refund. in may of 2008 I finally received a check, however it was already ten months since he had passed and all his accounts were closed including his estate account . I was not able to cash the check they have been giving me the run around ever since and have basically told me its my problem . the fact that they made the mistake in the first place, and waited ten months to send the check is the reason Im out $70.98 in addition I have been lied to, passed from person to person, hung up on and promised return callls that never came.their attatude is oh well we messed up but theres nothing we can do about it. just cash the check we gave you. I explained that according to my bank its not leagle. also they should never have written the check to my husband since they already had a copy of his death certifacate. they told me and I quote. Just try to cash it. we cant help u.

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10:56 pm EDT

Verizon bad customer service and charges

I had worse experience of my life with verizon. They disconnect my service because someone else called them to cancel my phone and dsl. I called them and they put me on hold for two hours. Called them many times and get my phone back but they are keep charging me for dsl from my bank account even I do not have dsl.

They don't want to listen to you and keep transferring you to other department [### customer service]. If you do the math they are more trouble and expensive. I will never recommend verizon to anyone "be away'

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kelly1981
Bartow, US
May 04, 2009 4:25 pm EDT

I've also had several problems with verizon. I changed my phone plan to a cheaper plan and ordered internet when I moved to a new place. I went with a cheaper plan because I was only keeping my house phone to be able to access the internet. When I received my bill I was shocked to see how expensive it was. I knew that it was going to be a little more expensive than usual because I had ordered the internet and had to pay for the modum to be shipped. I noticed that I was being charged double! They never took off the old phone plan from my other address. I was being charged for both phone plans. I called verizon to get it corrected. I was on hold for atleast 30 min before someone picked up. I explained my problem and the operator told me that I was transferred to the incorrect department. As, I was transferred based on the questions asked by the automated line. I was on hold again for another 30 minutes before another operator finally answered. As I was trying to explain, the operator kept cutting me off, told me that I didnt understand. When in fact I did, she didnt. I was on the phone for almost an hr before my bill was supposedly corrected. I was told only to pay a portion of that bill because the rest was going to be credited. A month now passed and I received another bill, and I they are still trying to charge me the portion of my bill that was supposed to be credited. I again called and was given the same hassel! My bill was again corrected and I was only told to pay a portion. But Im sure next months bill will also be incorrect and I will have to call once again. I dont have faith in verizon anymore! So this is a warning, double check and bills before paying verizon!

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5:52 pm EDT

Verizon scam/ripoff - dangerous phones

Verizon has the worst customer service / scam going in this state. My wife went in July compalaine that my phone heated up too hot to touch while charging (her identical phone did not). The techs said nothing was wrong with the phone with a 1 min check. Yesterday the phone was soooooooooo hot it put a burn mak on our 99 year old counter. Tech looks at clearly states this is usually water damage - looks at phone shows me the indicators on the battery and the phone and state " no water damage!) I will have your new phone for you in 20 minutes! 35 minute later he brings back my phone says sorry I was wrong there is water damage! The indicators suddenly changed in that 35 minutes (Peter showed them to me)! While waiting the next 6 customers all had "water damage" in that store. We were all told you might have gone from airconditioning to the outside humiddity and damaged your phone. Don't we ALL? Te saga continues when the manager tells me (after I tell her to diconnect the service and don't charge the termination fee) I am a "F***ing A**hole. I throw my phone on the floor and leave. She places a complaint with the local authorities (covering her butt). Verizon customer service all the way up to the Presidents office (David Small #[protected]) supports the crazy woman they are paying a salary instead of the customer that is paying for their service. Everyone with a problem inidate this phone number and show them that good customer relations is important!

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kbowers1234
dunkirk, US
Dec 08, 2010 3:13 am EST
Verified customer This comment was posted by a verified customer. Learn more

ordered 4 phones off of their web site and they send me 1 that is on their fraud list

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Lies2000
Shreveport, US
Jan 31, 2010 8:37 am EST

They Scammed me so bad see http://www.verizonwirelessliestocustomers.info/

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Brandi202
Washington, US
Oct 06, 2009 6:25 pm EDT

I agree with you! After the next two yrs I'm leaving them for good. I bought a new phone replaced it twice already and they send me instead of a new phone a used one. The first two times it was replaced new since it was under 30 days so they say. If I wanted something used I would buy it off of Ebay or Craigslist. Also if you have insurance with them that's a waste too! They make you pay $50 just to send you a used replacement. They make you pay through the nose and the only thing good about them is the number of towers they have but that's it. Everyone I know who isn't with them get more for their money and pay less then I do and I don't even get unlimited texts and minutes.

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Al Lippincott
Boston, US
Jul 24, 2009 12:37 pm EDT

Thanks for the number! I will use all of my left over minutes each month to call and tell them how much Verizon S*CKS.

That will be better than getting a collection notice for cancelling the service...

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