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2.5 1270 Reviews

Verizon Complaints Summary

478 Resolved
781 Unresolved
Our verdict: Engaging with Verizon, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Verizon reviews & complaints 1270

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L
10:34 am EDT

Verizon customers service

Today July 2 i contacted version regarding an issue i have had the last three billing statements for a trade in promo credit. I am only getting a credit of $8.33 when i should be getting $23.75. The last two representatives i spoke to were able to give me credit to current bill but this representative i spoke to today told me she couldn't that it would it show on my next billing statement. Ive never had this problem before she did not try to help me I asked to speak to her supervisor and she just came back and said the same thing that the supervisor told her it would be applied on my next bill. I wanted to speak to someone else and she did not respect that. very poor customer service very angry customer who is not getting what was promised to them and not being helped to get my credit when this is verizon's fault for not giving me the correct credit amount I have been a verizon customer for over 10 years and this is the first representative who was not able to help me. I am already frustrated with my bill and she just got me more upset. I think it's time that I change carriers as the past few months have been nothing but a headache and time spent on the phone because of this credit.

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4:24 pm EDT

Verizon iphone6... assurion debited $300 for a non returned phone that I returned

Assurion debited my checking account $300 for a phone I returned immediately. Apparently it was lost by the post office. My beef is that when I called and spoke with a customer service rep she saw the problem once she looked in 5 seconds, why can't they check to see if I'd sent the phone BEFORE they grab $300 from my account? Expecting an immediate refund I was told it will take 5-10 business days. I told her that was unacceptable and wanted to speak to who ever was her manager. The next lady I spoke to just parroted the same company line so I told her I wanted to speak to her boss, she told me that she was it and there was no one above her and was I believe painting her toenails at the time as she seemed to care less. I'll be canceling my insurance and will roll the dice moving forward. Be careful with these people because they could care less.

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6:50 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Verizon disappointing interaction with verizon online chat employee

Verizon Customer Account Number: [protected]-00001

I have been a happy and satisfied Verizon customer for over 10 years. My phone is dying and Verizon wants me to buy a new phone. I spoke with a company rep on Verizon chat and explained that I do not want to leave Verizon but Sprint is offering me the same plan with a new phone for the same price I pay just for my Verizon plan before a new phone. I have included the chat conversation. After being a loyal customer for 10 years I expected a little more from a company I've paid over $10, 000 to. The representative's screen name is Pattrina.

Your chat recap

Reference number:
[protected]

Chatted on 06/16/2017 at 17:04:46

Verizon
Thank you for contacting the Verizon Wireless Chat Team regarding your account. How can we help you today?
You
My phone is dying & I'm being offered a Galaxy s8 & the same plan I have on Verizon by Sprint for the same price. With Verizon I will be paying more by getting a new phone. Sprint 2yr 2gb plan is only $45 plus $15 for the phone. Verizon would be $60 plus new phone cost. I do not want to switch but I dont want to pay more
Verizon
I am sorry to hear you want to switch carriers
You
I have been with Verizon for over 10 years
Verizon
What if i get you a better deal
Verizon
I can get you the 5GB for $4.11 less than what you now pay
Verizon
With this 5GB your new bill would be $71.90
You
I don't use 5GB a month. I pretty much want to keep what I have price wise but a new phone with Verizon would be an additional $15 - $20 month.
You
I know it doesn't seem like a lot of money, but if I can get the same thing at Sprint for less why wouldn't I?
Verizon
Verizon is better and better matters
You
Yeah, but $500 over 2 years matters too
Verizon
The 2GB on the New Verizon Plan is $35.00, the line is $20.00
You
I don't know why you guys do that ... just say the 2GB is $55. Sprint is $45 total
Verizon
You know that you'd have to pay for your sim card taxes with Sprint?
Verizon
Sprint is still behind in their network build-out & their Sprint LTE Plus network is only available in 150 markets. Our LTE network is available in 400+. Sprint has a small network footprint and the data included in these plans is only on-network, the off-network roaming is limited to 100MB/month.
You
What I am saying is Sprint will charge me $60 for same plan & the Samsung Galaxy s8 .. Verizon is going to be $60 plus new phone costs
Verizon
Does that $60 include taxes? Insurance?
You
No, taxes are not included, just like they are not included in my $60 Verizon plan. I pay $75 a month to Verizon ... the same I would pay for the Sprint deal with a new phone
Verizon
Would you like me to continue with this competition?
You
I'm not seeing any competition. You are telling me that I can stay with Verizon after $10 years and pay more than Sprint
You
I just wanted to see if there were any options. No big deal
Verizon
Thank you for the information.
Verizon
There is a promo going now when you purchase a new device you get $100 off
Verizon
Checking to see if you are eligible
Verizon
Are there any additional questions I may help with?
You
I've been a Verizon customer for over 10 years. Never missed a payment ... & the best you can do is tell me that Verizon is better. Good job Pattrina. I am sure the company would be proud of you.
Verizon
I was not done with this

Thanks for choosing Verizon Wireless.

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S
2:02 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Verizon advertised discount not received

This is regarding Verizon Wirelesss account [protected]-00001. This is about purchase of a Google Pixel XL on line [protected] and an iPhone 7 forline [protected]. On November 25, 2016, we purchased a Google Pixel XL and an Iphone on the Black Friday special that was advertised online, on television ads and in the Verizon store. Our understanding from all of this was that after a 3 month waiting period in which we would pay the full fee of approximately $30 per month, that our monthly payments on these phones would be $15 and $10 respectively, and that a refund would be made that would take all of the monthly payments on these phones back to the $10 and $15 per month.

This is the understanding we had at the time we purchased them. This is the reason that we bought them at the time we did.

Instead, we have had to pay the full monthly fee every month so far. I have called Verizon customer service numerous times, once demanding to speak with a customer service supervisor. He promised to check into it and get back to me within 7 to 10 days by email. I never did receive any email from him. I did receive a generic email from Verizon a few weeks later that stated in the subject line that a refund had been credited to our account. But no refund has been credited to our account. This month's bill (June 2017) continues to be for the full amount for both of these phones.

We have now paid for 7 months at the regular rate, around $30 per month on each of these phones. On the iphone, we should be credited approximately $140, and on the Pixel, we should be credited approximately $105 plus taxes and other fees on these amounts. In addition, on both of these phones, the ongoing monthly charge from now on should be reduced as was stated in the advertising and when we purchased the phones.

Can you please help us to get this corrected?

Thank you very much

Sharon Barnes

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C
10:17 pm EDT

Verizon fios

When I signed up for the 49.99 tv and internet bundle I was told I would pay a deposit for the first three months and my bill would go down to 59.90 a month. I never saw a change in my bill. Every month I was charged 96 dollars. When I called they claimed that I was taken off the bundle without notification because I was late with a payment. I was never notified of this clause by the agent nor was I notified that I was taken off my contract. As I understand it this practice is illegal.

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2:43 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Verizon fios installation

Hello,

Within the past week a FIOS installation has taken place in the 700 block of Bradford Alley, Philadelphia PA 19147. Not only were homeowners not informed that this disruptive activity was to begin, but the installers have left a mess including a badly protruding chunk of sidewalk which they did not re-seat properly, missing bricks and dust and debris all over. The sidewalk in front of 735 Bradford is a definite trip hazard and someone coming upon it at night could be badly hurt. Based on how your company has treated us so far, I would not be inclined to buy your service.

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5:00 pm EDT

Verizon wifi

I am trying to set up a new account. I call on June 2:

- I speak to one person, give her all my information, am put through to a second person, they say to re put in my information with another sales person.

- I speak with a third person, give all my information, after I give my card details the calls hangs up, no call back

- I call again and speak with a fourth person, I explain and am told no account has been set up therefore I will not have been charged, I give all my information yet again and am given a ridiculous monthly fee, so I ask to speak to a manager

- I speak to a manager called Chris (the fifth person), he tells me my casrd has not been charged and he will help, I give my information again, and then am told the building is not yet set up so I can go no further, he will call me back

- I find out my card was charged, so I call back to ask for a refund, I speak with a sixth person who cannot help me, am put through to a manager (the seventh person) who was most unhelpful

- On Saturday June 3 I get a call back from Chris, he says my building is set up so we can proceed, he puts me on hold for 20 mins, then says he will call me back. no call back.

- On Tuesday June 6 I call and speak to Jack (eighth) who was lovely. He tells me the $250 that was taken from me will be back by June 9th/ He sets everything up for me and says to call back on Wednesday to arrange a time/date for the technician to come and install the wifi. He then charges my card a further $250.

- On Wednesday June 7 I call and speak to two more people at Verizon (ninth and tenth) and I eventually book my technician for Thurs June 8 between 8-12

- Thurs June 8 I book the morning off work, receive a text message saying my technician will arrive between 9.15-10.15am. No ones shows.

- I call and speak to 2 more Verizon people (11 and 12th) and am told that I am showing on their system on the 8-12 list, but on the tech list I am showing as 1-5pm. Obviously this is hugely inconvenient as it means I have to take the afternoon off work as well as the morning (a whole days holiday wasted). One person should have called me back, but never did.

- At 5pm the technician shows and ask me where I want my telephone, I explain that I do not want a phone, I want the internet. He tells me that I am down for a phone not the internet and that i cant have the internet as there is no verizon box in my building.

- I call up today June 9, explain all of this to a person (the 13th person I have spoken to!) and she puts me on hold. Then the phone cuts out and no call back is made.

I am DISGUSTED with the way I have been treated, you have absolutely no care for your customers at all. The number of times the phone has cut out and no ones has called back and the number of times I have been promised a call back and no one has is disgraceful.

I DEMAND you return the $500 you have unjustly taken from me immediately, and I expect compensation for the time you have wasted me.

It goes without saying I will NOT be taking my account further with Verizon.

I expect a call back very very soon, or I will be escalating this complaint.

[removed]

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8:42 am EDT

Verizon neither

as a result of the aol and verizon merger I am forced to have constant playing commercials all the time on my email also I I had searched on google for anything I now am bombarded with ads for anything related to the search-have had it- often the playing commercial will crop up under the email I am reading its loud I either have to move from my emails closing site down and redo --wa-a-a-ay back you use to be able to block such things now in the drive to make as much money the field of choice has diminished due to merging the the consumer can no longer block such things have had it also in searching for things right from my email I am stuck with yahoo which is terrible- and the news as it is now called appears to be of the same enough is enough -also in the draft site its always the same some loan rate which I also cant remove- add in my checking when something is scam does not stop the same spam from coming in again-

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4:08 pm EDT

Verizon network

I have been waiting over a month for a Verizon contractor to bury a wire in my backyard. While the wire has been open, it has been cut multiple times and Verizon has had to come help with our network services because of it. Every time they come to our house, they say a contractor will bury afterwards. However after a month a contractor still has not showed up. They also canceled on us today after a whole day of waiting. If Verizon wasn't the only good service in our town, we would absolutely cancel because of the horrible customer service that we have received. A dangerous open wire should be a major priority considering we have had issues for a month.

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2:43 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Verizon verizon wireless

I have been a Verizon customer for many years and never have missed a payment even once. I have enrolled in auto payment for my bills thru Verizon account manager. Last month I was vacationing abroad with my family and Verizon cancelled my wireless services services because my account was PAST DUE BY 3 DAYS! (though I have enrolled in auto pay plan!). When I called Verizon and told them that I have enrolled in Auto pay the customer service agreed and could see that in my account setting and did not have a reason why they did not take the money from my bank account. I COULD NOT BELIEVE THAT THEY WOULD NOT RESTORE MY SERVICES BACK TILL I PAID IMMEDIATELY USING MY CREDIT CARD.

In my opinion Verizon JUST DO NOT HAVE THE CONCEPT OF CUSTOMER SERVICE.

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12:30 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Verizon upgrade

I had the galaxy note 7 which I loved, but since Samson screwed up i was forced to return it, I ended up with the s 7 edge plus which I dislike very much.i gave up my note 4 to get the 7 and I cannot get back. Customer service says I can upgrade early only if I pay off the whole balance of my phone.if my current phone was 50% paid i could upgrade early (165.00) so i asked if I could pay that amount now so i can upgrade and get out of this phone ...i was told no, I would have to pay off the whole balance.I think this is poor customer support since I was forced to give up my the galaxy note 7 and cannot get the galaxy note 4 back, i have been a loyal customer for years and I feel this is has been the worst so far. Verizon has been making tons of money off consumers like myself I think it's only fair that they give something back.I think we need to change service providers, this is very unjust.

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10:59 pm EDT

Verizon verizon fios internet

The expensive Verizon fios high speed internet package I purchased has been the biggest disappointment I could have imagined. I live in an apartment building in New York City that claimed to be wired for Verizon Fios when I made my selection about internet provider. Not only does the service not work, but the installment took a group of 6 incompetent workers over 6 hours to set up. Following a miserable installment process, the service stopped working the next day. Verizon sent someone to fix it the following day and he had to call in two reinforcement technicians. Less than one week after the service was fixed. It is broken again. I waited on hold for more than 30 minutes and the customer service representative said the earliest they could come fix the internet was in two days. I had RCN for 6 years prior to switching to Verizon and I never had an issue like this and unlike Verizon, the customer service was fantastic. I am extremely frustrated and do not believe this is worth the headache.

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10:09 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Verizon customer service in rancho cucamonga, ca on kenyon

When I left that store I felt totally duped and stupid for trusting Verizon! Or Verizon: is it just this one manager's dishonest sales pitch?

​Back story: One day I noticed that the back of my phone was becoming unglued and the backing was raised up? Curious?! I go to the neighborhood Verizon store with whom I've been a customer for a good number of years. The manager seemed nice enough (what I expected) then he proceeded to tell me how he could get me a "free" tablet (I should have seen the red flag, but I'm still trusting). Oh, and he could throw in this free charger and that free charger, and a "freee" phone case. He even talked me into DOWNGRADING my phone from S6 to S5! Good salesman, right? Well, I took all my bag of goodies home, opened the receipt for the first time (yeah, me again ! But still trusted my faithful carrier!) To my surprise I was signed up for a 2 year contract to PAY for the tablet, nevermind the fact that I clearly told him I didn't want a contract as I had just finished paying for THIS phone!

​So marched back to the store, and told the manager to his face that his sales tactics border on deception and dishonesty. He tried to defend his methods by saying this is not my company, ma'am. What does that have to do with honesty? Obviously I was still within the 14 days for returns even after they had to get my phone BACK since the manager was so certain of the "dupe$" that he sent the phone offsite. But, here's the catch ... now that I'm bringing everything back I now have to PAY for the phone chargers and misc, "free" stuff that I never needed in the first place!. Worse yet, he wanted to charge me an additional "restocking fee" of another $100!

​I came into the store with NO contract, NO balance on my phone and left with $120 stolen from my pocket to pay for NOTHING I really needed! This 14 day return policy turned into $120 spent on phone chargers and other crap I never wanted or asked for. I just wanted to see if my insurance would cover the repair? I guess if the answer had been no, then maybe I'd still have my $120. A word of advice: DON'T TRUST VERIZON! They aren't above deception, right Verizon? Or are there managers who misrepresent your brand? Which is it?

​BTW...I found a place in the mall that repaired my phone for $65.

​Disillusioned...

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3:30 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Verizon verizon gift card

I'm so mad I don't know what to do! I have triple play as of March 2017, and thought I was getting in a contract to receive a gift card. Yea right! The Gift is only for Verizon Wireless. I was giving impression it would be a $250 Gift Card thinking it was a Credit card, well it is NOT! It won't do me know darn good because myself or family members don't use Verizon for Wireless! Today, found out my contract ends February 2019! WTF?
I even tried to pay my bill but nope only cell phones. This is so crazy! I've been scammed!

A pissed customer!

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7:11 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Verizon customer service

I was trying to make a payment. The staff on the telephone do not speak very good English, and I talk with her with a cheerful voice, and she is keep on making broken English conversation to me, and I felt very uncomfortable. And at the end she did not say thanks for using Verizon, but she said I am rude. And I think she is expecting too much. Verizon is a worst customer base - language and system acceptance wise level. I am so unhappy after that phone call.

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Barbara Dutko
, US
May 12, 2017 4:40 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I am a retired Verizon employee who subscribed to FIOS in June 2016. I switched from Comcast. I was enjoying TV, phone and internet service and was receiving my employee discount. I went on vacation in January and requested vacation hold on my TV and Internet service, with phone service continuing. When I returned in April my service was restored and I was pleased until I received my May bill for $430.96. I have spent three days and numerous hours attempting get back to my original status and bill of $130.78. The task was almost impossible as I spoke to approximately 6 people in several different departments. Finally I was able to get my discount re-established and the bill reduced to $196.25. By going on vacation hold I lost the previous bundle I had and lost the employee discount. Verizon should investigate this process and establish a more user friendly process to return customers back to their original plan so they do not have to encounter this frustration. While I am in Florida the Cable company I use only requires one telephone call to turn on my service or place it on vacation hold. In closing I must admit the employees who helped me were very courteous and helpful in resolving my situation but it took so much of my time and caused anxiety and frustration.

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3:58 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Verizon internet

Called verison service 4/21/17 re: slow dsl service after wind storm - timed out log ins and buffering streaming content every 2 minutes. Scheduled inside service for 4/29 (sat) 8-12 noon for inside house access due to inabiity to be off during week. They also said they would send an outside service repair person before that, to check on pole connections. Got text on sun 4/23 (during church service) that the outside services person wanted access to the house (could not do..Did not plan to be home) returned message voice mail that they could look at pole and outside connection ...Was already scheduled for inside appt on 4/29/17. Later 4/23 got text that the issue with internet was "resolved." as of 4/26 still not working. Called verizon service 4/28 to confirm 4/29 appt still on books ..."no, " the ticket was closed out ...Now only 4/29- between 1pm and 5pm available ...Had to cancel an out of town trip . Spoke to supervisor, subu chicukula (yes...Had him spell it) ...That he could do nothing about the repair time (for an appointment verison erroneously closed. ***can now see why people are switching to comcast****

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11:05 am EDT

Verizon verizon wireless customer service and lack of and fees

I have had the most horrific experiences with Verizon!
1. you can never get a person on the phone - the automated system takes you in
circles. I had to go online and find the codes to push to do it 0 wait 0 again then 6 then 0 again!
2. when I got someone they accused me of lying
3. made it impossible to get international, , , then when I finally did it was impossible to cancel. I was over charged and again accused of lying!
4. phone battery or something quits. Ive been paying insurance they send me a replacement without battery hahaha then when trying to call -- once again the run around. battery finally arrives and when I go to store to get information transferred... The people were so rude, beyond rude - telling me I had to do things online, I said I did not know this and then they said well you should know it and its not our problem... This is only the half of it! Do not go to Verizon for anything!

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7:30 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Verizon given wrong information multiple times on line causing a 7 day block for phone purchase

#[protected]. I am account owner/manager. Recently changed to add husband, sister, brother in law. Attempted to add son who lives in Albany NY. I am presently in Georgia. We were told we could add him onto account and then purchase phone and phone would be sent to store in Albany. My son could then pick up phone and initiate phone up there at store. Was told we could use our credit card and we paid on card. Son was on line with 3 way conversation with Verizon and us. Son got to store and they would not let him have phone as he did not have our physical credit card. He asked if he could use his own card and they said no, he would have to cancel order and reorder phone but would have to become an account manager to reorder. We recalled Verizon on 3 way discussion and customer service cancelled order and set us up with new order again, this time making son account manager and using his credit card. This began about 10:30. The process took approximately 3 1/2 hours during which time we were passed around to different customer service people. Once the woman said, she had to check with billing to be sure this wouldn't be looked at as fraud due to an order put in twice and instead we were passed onto someone new who we had to discuss the entire problem all over with again. That person ended up just connecting us to another new person and we discussed the issue all over again. Last customer service person, Hope, was good and it appeared as if we would get everything through and she said, oops, I waited to long and now the phone is not in the store. So she was able to get it at another store and then she noted there was an error. She said son, Dan had to go back to the original store and cancel the order, as it did not work when we were told they had done it online. I called the store and the woman said he could cancel the order but he couldn't re-order another phone for 7 days as this was policy. At that point it was 2:00 PM. We had spent 3 1/2 hours on the line with Verizon (besides time spent earlier in day with original order) I then cancelled his line and took him off as account manager as I did not want to pay for him if he cannot get a phone.

Alot of this was caused by either ignorance of process by your associates or lack of communication by your associates.
1) Person on original order should have realized the issue about the credit card. My son was on the phone at that time and he could have easily charged it to his credit card.
2) Person at store told him to cancel and reorder but did not tell him reorder was blocked seven days. Also was not told he could not cancel online. Person at Latham NY store was curt and blunt and did not want to be involved with problem.
3) All 4 of the representatives we went through at second attempt had no idea there would be a problem re-ordering let alone a 7 day block from re-ordering. This was total surprise for both us and representative.
4) I had not wanted my son as account manager as my sister was had requested to be account manager. Also, we would be paying for son. We had one slot on line of unfilled space for account manager. One representative told me we could add more by talking to a rep. Another representative told me there could not possibly be more than 3.
5) Having been passed around to multiple representatives was inefficient and frustrating to us, as it seemed we wasted our time and had to start all over again. Long times on hold were understandable but when it resulted in us being shifted over to another representative was inappropriate
6) We had wanted to order the Moto Z play droid for my son @$10 /month. We would want to be assured that we can still have that sale price or equivalent phone at that price when we do order. I told me son that I would personally go into Verizon store with him to initiate line and purchase phone when we return back north middle of May. My son has learning disabilities and cannot navigate this type of situation himself.

Hopefully you can help us resolve some of the issues we have encountered.
Thanks, Nancy Sayles

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4:56 pm EDT

Verizon network is so slow and unstable

Recently, my network is freaking slow and unstable, I couldn't even use website and update my games. And then I tried to find out problems and fix them, but that's useless. I used Verizon speed test, and it told me test time out, wtf is it? Few minutes later, it became all blank, then the web told me 'can't reach this page'. I need help! I'm very confused and getting impatient now! This issue has confused me for few days!

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11:18 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Verizon triple play cable internet & phone contract

The public should be aware of customer service and possible fraud issues with Verizon Fios as well as misinformation being given to customers.

A main reason we signed up for Verizon Fios triple play was that their agent told us before we signed up in November 2014, that unlike our experience with previous provider, our service could be suspended and the suspended time would be added to end of contract KEEPING THE SAME PRICE!

In Dec 2016 we received the November bill from Verizon Fios that was more than $75 a month more than we contracted for! We immediately called Verizon and were advised that since we were going to be out of town till March 2017 they’d suspend billing at old cost till our return and we could resolve issue then.

We brought this to the attention of Verizon executive offices by phone and email in late December 2016. They advised that the contract extends but not the cost!? Is that even legal? We only accepted contract at the price we agree to; so their agent either knowingly or unknowingly lied to us. We believe that if the cost of a contract dramatically changes, Verizon has effectively canceled the original contract, and the consumer should have the right to therefore change carriers .

We got back to NY in mid March and over the next few days tried to renegotiate contract but cost is too high compared to Optimum and when we spoke to second person, additional fees were mentioned so we called and set up Optimum install for a few days later.
We contacted Verizon via chat 3/23 to cancel effective 3/29/17. We were told contract ends August 2017 and we’d have to pay a $50 early termination fee. WHAT!? Told them they cannot have it both ways either contract ended November16 or they must bill us at the rate we agreed on in 2014. They advise they'll charge the $50 ETF and we told them we would not pay .
I am sure they do this to many consumers and if it is not illegal it should be.
We have reported this to the state's AG office.
Be wary before signing on with this company.

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Verizon Customer Reviews Overview

Verizon is a telecommunications company that offers a wide range of services, including wireless phone plans, internet, and TV. Overall, Verizon has received positive reviews from customers, with many praising the company's reliable network and excellent customer service.

One of the most commonly cited positive points of Verizon is the quality of its network. Customers report that they experience fewer dropped calls and faster data speeds compared to other carriers. Additionally, Verizon's coverage is extensive, with service available in most areas of the United States.

Another area where Verizon excels is customer service. Many customers report that they have had positive experiences with Verizon representatives, who are knowledgeable and helpful. Additionally, Verizon offers a variety of support options, including online chat, phone support, and in-store assistance.

Verizon's pricing is generally considered to be competitive, with many customers finding the company's plans to be affordable and flexible. Additionally, Verizon frequently offers promotions and discounts, making its services even more accessible to customers.

Overall, Verizon is a well-regarded telecommunications company that offers reliable service, excellent customer support, and competitive pricing. If you're in the market for a new phone plan, internet service, or TV package, Verizon is definitely worth considering.

Verizon In-depth Review

Overall Rating: Verizon is a top-notch telecommunications provider that offers a wide range of services and features. With its reliable network coverage, excellent customer service, and competitive plans and pricing, Verizon stands out among its competitors.

Customer Service: Verizon's customer service is exceptional. Their representatives are knowledgeable, friendly, and always ready to assist with any issues or inquiries. Whether it's through phone, chat, or in-store support, Verizon ensures that their customers receive prompt and efficient service.

Network Coverage: Verizon's network coverage is unparalleled. With a vast network that reaches almost every corner of the country, Verizon provides reliable and consistent connectivity. Whether you're in a major city or a remote area, you can count on Verizon's network to keep you connected.

Plans and Pricing: Verizon offers a variety of plans to suit different needs and budgets. While their plans may be slightly more expensive compared to some competitors, the quality of service and network coverage justifies the cost. Verizon also provides flexible payment options and discounts for bundling services.

Device Selection: Verizon offers a wide selection of devices, including the latest smartphones, tablets, and accessories. Whether you're looking for an iPhone, Samsung Galaxy, or Google Pixel, Verizon has you covered. Their knowledgeable staff can help you choose the perfect device to meet your needs.

Data Speeds: Verizon's data speeds are blazing fast. With their advanced network technology, you can enjoy seamless streaming, fast downloads, and smooth browsing. Whether you're using your device for work or entertainment, Verizon's data speeds ensure a seamless experience.

Reliability: Verizon is known for its reliability. Their network rarely experiences outages or disruptions, ensuring that you stay connected at all times. Whether you're making important business calls or streaming your favorite shows, Verizon's reliability ensures a hassle-free experience.

Additional Features: Verizon offers a range of additional features to enhance your experience. From mobile hotspot capabilities to international roaming options, Verizon provides convenient features that cater to your needs. They also offer advanced security and device protection options for added peace of mind.

Billing and Payment Options: Verizon provides flexible billing and payment options. Whether you prefer paperless billing, autopay, or paying in-store, Verizon makes it easy to manage your account and pay your bills. They also offer detailed billing statements and online account management for added convenience.

Contract Terms and Flexibility: Verizon offers both contract and no-contract options, providing flexibility for customers. While contracts may come with certain benefits, such as discounted device prices, Verizon also offers no-contract plans for those who prefer more flexibility. This allows customers to choose the option that best suits their needs.

Transparency and Communication: Verizon excels in transparency and communication. They provide clear and concise information about their plans, pricing, and terms. Their customer service representatives are also proactive in communicating any changes or updates, ensuring that customers are always well-informed.

Complaint Resolution: Verizon takes complaints seriously and strives to resolve them promptly. Their customer service team is dedicated to addressing any issues or concerns raised by customers. Verizon's commitment to resolving complaints ensures that customers feel heard and valued.

User Experience (Website and App): Verizon's website and app are user-friendly and intuitive. Whether you're managing your account, checking your data usage, or shopping for devices, Verizon's digital platforms provide a seamless experience. The interface is clean, navigation is easy, and information is readily accessible.

Comparison with Competitors: When compared to its competitors, Verizon stands out for its superior network coverage, reliable service, and excellent customer support. While some competitors may offer slightly lower prices, Verizon's overall package of features and benefits makes it a top choice for customers.

Pros: - Reliable network coverage - Excellent customer service - Fast data speeds - Wide device selection - Flexible billing and payment options - Transparent and proactive communication - User-friendly website and app

Cons: - Plans may be slightly more expensive compared to some competitors - Contracts may not be suitable for customers seeking complete flexibility

Final Verdict: Verizon is a top-tier telecommunications provider that offers a comprehensive range of services and features. With its reliable network coverage, excellent customer service, and competitive plans and pricing, Verizon is a solid choice for those seeking a dependable and hassle-free telecommunications experience.

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