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2.5 1269 Reviews

Verizon Complaints Summary

478 Resolved
780 Unresolved
Our verdict: Engaging with Verizon, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Verizon reviews & complaints 1269

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6:19 pm EDT
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Verizon shipping/returns

Let me tell you something about this company... First of all I hate verizon with a passion! They sent me a modem that I don't need and now u p s wants freaking $8.00 to return this stupid thing... I have nothing but trouble with verizon... Such a real bad company to deal with! Any where from there tech service, customer service and credit department... They all suck! I am giving them 24 hours then I am going to the attorney general and the bbb and everybody I can to help me deal with this lousy company... These people lie through there teeth! I hate verizon... More people should complain about this lousy company and put them out of freaking business. Period.

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Update by brian fa
Jun 09, 2011 7:57 pm EDT

it means stealth pilot...and has a picture of a monkey next to it

Update by brian fa
Feb 07, 2011 9:09 pm EST

eeeedddd it...it is up to the rep...if you have a bad rep...then the public feels the needle...and i was going on what they said...stupid..so i don't think you had a company for 20 years either...since your comments don't show that you are a smart guy...oh yea darling this s-hole

Update by brian fa
Dec 06, 2010 7:59 pm EST

stealthpilot you are blind...againyou speak of something you don't understand...such an EEEEEEEEEEEEE DDDDDDDDDDDDDD IT!...guess what ed it...ups picked it up the same night and no charge for the pick up...you can't return a package for an account you don't have unless you know what you need to do..i have been trained in such matters...in which you have no freaking clue...oh by the way get off of the glue...ups will charge $8.00 for a non customer...eeeee ddddd it!

Update by brian fa
Nov 01, 2010 2:47 pm EDT

you are an idiot...stealth pilot...you speak of what you do not know..idiot...such an idiot...i never said i opened it idiot...but i can tell you idiot that verizon sent me a return label and P A I D for it to be piicked up by UPS...idiot...and who the @#$%^&*()( are you anyway besides a idiot. you are a genius aren't you, or a rocket sciencetist...surely no brains!

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4:45 pm EDT

Verizon unreturned equipment charge

I moved to a new place in May and transferred my Verizon Fios phone and internet services from my old place to my new place. When the technician came to my new place to activate my services, I told him that I had the wireless router from my old place and do not need a new one. So he activated my services with the OLD router and took the NEW router back to his service truck.

The first bill for my new place had a $139.99 charge for an UNRETURNED equipment since they thought I took the new router and also kept the old one. I called Verizon customer service every month for the following 3 months in a row asking them to remove the $139.99 charge since I did not take the new router. Every time I was told that the credit could take up to 3 months to be posted to my account.

Well, it have been 5 months now and the $139.99 charge is still there. Tonight, I received a letter from Verizon stating that my service will be terminated on 10/29 since I did not pay the $139.99 charge. I am extremely frustrated and hope someone from Verizon will do something. Comcast will have a new customer soon.

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2:03 pm EDT
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Verizon unauthorized billing

There has been Unauthorized charges on my bill for a Streaming Flix billed by HBS for 14.95. I call HBS & was told by Randy that he could not address this & forwarded me to [protected] Streaming Flix, which did not answer there phone. When I called HBS back I got Randy back again, who then told me that they could credit the funds back & prevent further billing once I told him I was going to report this as fraud. I then call Frontier Communication which has recently purchased the landlines from Verizon ( I still think they are the same company). The Billing representative, put a Third Party Billing Block on my phone, encouraging me to continue to pay close attention to my bills. That this block doesn't always block previous third party billing companies from billing again. I have to to say that, if all a person needs to know is your name & phone number to order services & bill them to your home or cell phone, & the company not call to verify these charges is ridiculous. I am so fed up with this fraud going on it has happened to me way to many times.

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8:52 am EDT
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Verizon bad service/installation

Arranged to have Verizon install Fios in my house. Waited about 2-3 weeks for an install appointment. On the date of the appointment (install time was between 8 -12), nobody showed up. Called at 11;30 and was told someone would get back to me.

At 12:30, Verizon called to say the installer was on the way. He got to my house on or after 1PM. Walked around the house, checked out stuff for about 15 minutes. He said he needed help as the Fios line was several blocks down the street. Another technician with a "bucket truck" was needed to run the line to my house. The first guy began to do the interior install.

About 1:30 he walked into my kitchen and helped himself to the microwave, heating up his lunch. Would've been nice if he'd asked first. Thereafter he went to his truck and ate lunch. Afterwards he completed putting the box on the outside of the house. About 2:30, a second installer arrived with the bucket truck; however he did not have the proper cables/equipment. He left. A third guy showed up about 4 and the first guy left indicating this last guy would finish everything.

The last guy came into the house about 5:30-6 and said all was completed and that he needed a PC. We're a Mac family, something clearly communicated to Verizon from Day 1 (we had a DSL line with them for a couple of years), and don't have one. He said he couldn't install necessary software; later said it didn't matter. He tried to connect the router (none new - all 3 were rebuilt and, according to him, defective). Eventually got one to work - had power and Wi-Fi. Unfortunately no internet. He jerry-rigged it to work while he was there, indicated the first guy had installed the outside box incorrectly, gave us the Manager's name and phone number, and left before it failed. It failed about 10 minutes after he left. Hasn't come back since.

Numerous calls to Verizon, without success or even a call-back. No internet service at house and can't go back to DSL because they put the fiber line to the house. Can't work at home. Kids can't get homework assignments or do schoolwork (pretty much everything is on-line). If there's a class action lawsuit or a way to handle this, conatct me at [protected]@aol.com. Thanks.

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1:57 pm EDT
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Verizon fraudulent charges

Louise & kevin laroy
195 barclay avenue
Staten island, new york 10312
Home: [protected]
Louise cell: [protected]
Kevin cell: [protected]
october 15, 2010

Verizon – consumer information verizon (copper phones)
P. o. box 9000 p. o. box 33078
Annapolis, md [protected] st. petersburg, florida [protected]

Verizon verizon wireless
Fiber phones (fios) attention: correspondence team
P. o. box 33077 20 alexander drive
St. petersburg, florida [protected] wallingford, ct 06392

Via e-mail [protected]@dps. state. ny. us via e-mail : [protected]@dps. state. ny. us
And u. s. first class mail and u. s. first class mail
Attn: hon. jaclyn a. brilling mr. james denn
Secretary to the commission public information officer
New york state public service commission new york state public service commission
Empire state plaza empire state plaza
Agency building 3 agency building 3
Albany, new york [protected] albany, new york [protected]

Federal communications commission predicto
445 12th street, sw cannot locate an actual address – sent a text to
Washington, dc 20554 654654 ‘if they would like a copy of the complaint
Fcc id: ny1893 (number listed on phone bill) please supply us with an actual address’ no response

Via website: http://www.complaintsboard.com/new_complaint/
Complaints board

Via e-mail [protected]@newyork. bbb.org staten island advance
And u. s. first class mail staten island local newspaper
Better business bureau 950 fingerboard road
Serving metropolitan new york, inc. staten island, new york 10305
30 east 33rd street – 12th floor
New york, new york 10016

New york city department of consumer affairs
Public office
42 broadway
New york, new york 10004
re: verizon complaint and predicto complaint
verizon acct no.: [protected] 1

Dear gentlepersons:

please be advised that we are customers of verizon fios package. we have two cell phones, home phone and cable all attached to the same bill. my bill is always at least 12 pages long and in the range of $370.00 to $400.00 monthly. just recently a family member told us they reviewed their cell phone bill and saw a fee of $14.99 a month with a phone number next to it. while the family member called verizon wireless to clarify this charge, she was informed that this is a third-party that was allowed to bill her through verizon because verizon said she “gave this third-party permission to do so.” this “permission” did not come from my family member, but instead through the word of a third-party. the family member was charged this fee without knowing for the last six months. the third-party is in the process of crediting my family member’s verizon wireless account and the she put a block on her verizon wireless to not allow any third-party company to bill her through them. then while bringing our oldest son to school the next day we heard another mom talking about a premium fee she just noticed on her verizon wireless bill. while talking to her and informing her of the problem we just heard of the night before, another mom said she had the same problem a week ago.

so this is where we are at now. we went home and, of course read through our 12 page bill. while doing that we noticed a premium texting package of $9.99 on louise’s cell number (and of course, just assumed that it was for texting usage of louise’s phone). it did not list that this was a third-party company or that this was not a verizon service. and, unlike a family member’s problem, it did not list the third-party company or a phone number next to this item. this was listed in the middle of other services, for example, pix-flix messaging, kilobyte usage, unlimited m2m txt, etc. (please see page 10 of 12 which we attached for your review). while reviewing kevin’s cell “data” we noticed that he did not have a similar fee.

we then called verizon with the verizon fios number listed on our bill, who informed us it was a verizon wireless matter, and we would have to contact them. upon contacting verizon wireless and being told this was in fact, a third-party company that we ‘supposedly’ gave them access to bill us through verizon, we informed the customer service operator that this in fact is not true and we never gave permission for this. when starting to explain that this is not the first time we are hearing about this problem, she kept on interrupting us that we gave the third-party company permission to bill us through verizon, and then she hung up on us. when re-contacting verizon wireless (and after playing with the automated system for about 5 more minutes to get to a live operator again) we informed the new customer service operator (andy) that we wanted a supervisor and we were just hung up on. we also wanted the woman’s name who hung up on us so that we could put in a complaint. he informed us that he was not allowed to reveal the person’s name and he could not give us that information. we asked for a supervisor again, which andy kept on dismissing this request and just kept saying that this was company policy and could not give that out but wanted to help us with our problem. so after explaining to him the problem regarding the fee of $9.99, he repeated the same thing the last operator did (that we had to give the third-party permission to do this, it’s legally done and doesn’t have to be confirmed with the customer). after asking him to stop repeating himself that we did not give any third-party company access to bill us through verizon, he said that maybe someone else got louise’s phone. we have a four year old son and a one year old son. neither of them could have gotten louise’s phone, never mind what my 4 year old son would have to do. 1) go through the complicated tasks of how we ‘supposedly’ accessed the web, 2) accept service and 3) type in louise’s cell phone number back to the third-party company to acknowledge this premium service! we were told that we have been paying for this service since april 12, 2010! this date is around the time louise purchased her blackberry. she was just getting use to her phone never mind accepting anything via her blackberry.

we asked andy why we would even want a premium text package when we have unlimited text messaging. he never gave us an answer. we feel like this was done very shady and fraudulently. we were never asked to confirm this service before verizon added on this third-party company.in the bill itself (which is attached) this “premium messaging” is listed right in the middle of other verizon services and not listed separately as a third-party company’s service. we believe this is done very sneaky. this is just put right in the middle of other services of verizon wireless for that specific cell phone. the reason we are saying how sneaky and shady this is done is also because louise cannot even access verizon wireless without kevin actually getting on the phone to verify information and okaying louise to be able to request information. louise and kevin both are customers and have numbers through verizon, but since kevin is the primary person, louise cannot access this account without kevin being personally there to get on the phone. this is just ridiculous and unacceptable! we know we are not the first persons being taken advantage of this way and we are sure not going to be the last. this needs to be brought out in the open so that other people who are not reading their entire 12 pages plus bills can stop being taken advantage of in this sham.

while talking with andy, we asked for the name of the third-party company that was billing us. andy informed us that by law he was not allowed to give us this information and this was legal what was being done to us. we don’t understand how verizon cannot give us a company’s name that we ‘supposedly’ okayed to bill us through verizon, if in fact this was legal.

after going back and forth with andy, and how this was unacceptable as we are customers of verizon and are stating that we never want a third-party company to bill us through verizon he told us we would have to text the numbers “654654” and text the word “stop.” while doing that we received a message that stated “you are unsubscribed from predicto. no further charges applied. no further texts will be sent. have questions: call [protected].” we have never heard of predicto and after about 20 minutes on the phone and andy suggesting how all the different ways we could have accessed a website like horoscopes or dating, and okayed this service and wrote back the cell number to confirm, etc., andy asked for the number that was texted back to find out the problem and how exactly we were billed. after a few minutes ann from predicto gets telephone conferenced in with us and andy, and states she is a representative and that we ‘supposedly’ purchased this through an online ad. she also informed us that we have been getting texts from predicto since april confirming said service. we informed her that we have not received texts from predicto. recently louise did received a text from an unknown place and the name predicto could have been it, but nothing to the fact that ann said it confirmed a third-party service.in the last six months only that one text has ever come in from an unknown name. again, the reason why this is so memorable is because both cell phone numbers only get texts from family and friends.

obviously, ann could not prove any such proof of acknowledgment on our behalf to bill us through verizon, because she is crediting our account for the last three months. she said she can only credit us for the last three months since that was on her system. she also informed us that since the first three months are not on her computer anymore predicto will have to go through the system/managers for the additional three month credit. ann gave us a confirmation number of p57932289. we will be following up with predicto to make sure the credit went through and that the first three months are being reviewed.

after ann hung up, and while still on the line with andy we told him that we wanted a block on our phones so that no other third-party company can access our account without our knowledge. andy informed us that premium messaging was blocked but there was no way of blocking all third-party companies if we give the third-party an okay to do so. we informed andy that there is no way we would okay a third-party company to bill us through verizon and we wanted a block. we are customers of verizon and we did not want that option of another third-party company billing us every to happen since we will never okay it. we also informed andy that the family member with a similar problem had a block put on and they informed our family member this was called “cramming.”

now, after the repeated remarks of andy along with his tone which has become very unprofessional, as well as that we are still being repeated with, we “must have” okayed this service since verizon doesn’t give out our information… we told him we didn’t care how it happened, it was done fraudulently and we wanted to make sure this will never happen again. after we kept on repeated that we wanted our number blocked from a third-party company and andy informing us it can’t be done, andy then changed to say it was done. louise asked andy what his verizon id was or his last name, because if we ever got charged from another third-party we are sure going to bring up his name and id and that we were told by andy that we were blocked from third-party companies billing us.

andy then informed us, very rudely, that it was his turn to talk… and that this was “only a $9.99 fee.” at this point, we became very angry. we informed him that louise owns her own small business and kevin works for the fire department of new york. we are average people and how dare he make a comment that this was only $9.99 fee we are complaining about. he has no idea about our living expenses, our money, or anything about us for that matter. we informed him that since it was “only $9.99” then we suggest he make the first three months credit that we are waiting for. this is uncalled for anyone to make any comment like he did. we don’t care if it’s 97 cents! this is our money, this was done in a sneaky and fraudulently manner and it needs to stop! he said what he meant was that it could be worse like with a credit card and thousands. we said it didn’t matter the amount, when you’re being robbed, you’re robbed. the fact is we did not okay this service, we were not notified that a third party company would be billing us through verizon, and that this service didn’t even come on our bill from a third-party. we are customers of verizon and can’t imagine treating a customer of louise’s company like this and still having a business. just by saying “well… the third-party company said you okayed it!” is not good enough! this should not be a valid or lawful reason to put a third-party company’s fee on a customer’s account without their personal confirmation. verizon should have a duty and obligation to verify and notify their own customers of a change/add-on in their account. we were not notified of any such change/add-on by verizon. instead, it just appears in the middle of a breakdown of data. and it took hearing of a problem with verizon bills for me to take the time to read all 12 pages.

while not letting andy speak anymore after his “well, it’s only $9.99” comment, we kept interrupting him and saying we were done with this, and wanted a supervisor. we wanted our account blocked from any third-party having access to bill us through verizon. after a few minutes of requesting this, charles came on the phone and identified himself as andy’s supervisor.

we restated the above for him. he apologized for andy’s behavior and said that he should have given us the name of the first person who hung up on us. when louise asked for the woman’s name who hung up on us and that we wanted to make a complaint, he informed us that it will be taken care of, and he will be e-mailing this information. charles, a supervisor from verizon, informed us that our account is now blocked and no other third-party company will be allowed access to bill us through verizon. again, he stated this is legally done. and we informed him we would be writing about this situation and problem, and the policy needs to be changed! asap!

this is a terrible problem that needs to be brought to light so that other people are not taken advantage of. any help or suggestions anyone can give us regarding how to get our full refund from predicto along with how to stop these fraudulent third-party companies access to someone’s account without being notified/confirmed with a customer, would be greatly appreciated. also, this is also to put in a complaint for the way we were treated and talked to by verizon’s customer service. louise being a small business owner could not imagine finding out that an employee would be treating a customer like this. knowing how big verizon is, we would hope that this would still be looked into and be an important complaint to follow-up with.

verizon’s policy needs to be changed. why is it taken on a third party company’s word that we ‘supposedly’ okayed them to bill us through verizon, without anyone from verizon calling us or contacting us about this acceptance of service! we don’t get it… louise cannot access an account she is on jointly, but a third-party can say that we okayed a service and a fee be added on and that is acceptable… no proof, no verifying! that’s just a sham on both predicto and verizon’s part! and more to the point, on my bill, it no where lists predicto or that this fee for “premium messaging” was not part of verizon.

p. s. while searching for addresses on-line where to send complaints to predicto there is no way of getting an e-mail address or mailing address for them.in the meantime, there are many complaints listed, class action suits, shams, and other problems, etc. (just google predicto complaints, you’ll see voluminous complaints about predicto such as shams, unwanted service and fees, unauthorized charges, people who never signed up, etc.) louise sent a text to 654654 stating “to receive a copy of a complaint against predicto, please supply me with an address.” as of end of the day october 19, 2010 (when mailing this complaint) no one has responded to our text. if anyone has any suggestions where to mail this complaint to them, or for that matter, anyone else we can send this compliant to that is not listed above, please provide us with an address, and we will be happy to send them a copy. all the help we can get will be helpful. also, if you are not a correct provider to put in a compliant with please let us know, or please forward it to the correct department within your company.

also, speaking to a co-worker who has fios, we found out something similar happened where it was stated this ‘supposedly’ woman went on line and accepted a fee and service for a different third-party company. she was charged $20.00 for two months, and a similar situation happened to her father. this just has to stop! both of them do not have cell phones through verizon, but have fios at their residence. we hope that everyone that is having this problem will take the time like we are, to write in since this has been going on for a while now.

please know that you can contact us at any of the information above. again, thank you for your time and attention to this matter. again, any help or suggestions, we would love to hear from all.

thank you again.

very truly yours,

louise laroy

kevin laroy

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Update by Louise LaRoy
Oct 21, 2010 6:48 am EDT

DID THEY EVEN READ MY DETAILED COMPLAINT? NOT ONLY DID I NOT GO INTO THE "DOBULE OP-IN" TO ENROLL IN PREDICTO... BUT THE ONLY ONE PERSON WHO HAD ACCESS TO MY CELL PHONE WAS MY FOUR YEAR OLD SON... WHO WAS THREE AT THE TIME OF APRIL 12 (THE DAY I SUPPOSEDLY ENROLLED WITH THEM) WENT ON THE WEB AND ENROLLED ME WITH THEIR "DOUBLE OPT-IN". PLEASE... SHADY AND SCAM IS WRITTEN ALL OVER THIS... I NEVER NOR WOULD I EVER... GIVE ANYONE ACCESS TO BILL ME THROUGH ANOTHER PROVIDER. ITS NOT LISTED SEPARATELY IN MY ITEMIZED VERIZON BILL... JUST IN THE MIDDLE OF ALL MY OTHER "DATA" I HAVE THROUGH VERIZON. NOWHERE DOES THIS STATE THAT THIS IS A THIRD-PARTY COMPANY BILLING ME. AND WHY WOULD I ENROLL IN $9.99 A MONTH TEXT SERVICE WHEN I HAVE UNLIMITED TEXT THROUGH VERIZON! PLEASE... WHAT A SHAM!
LOUISE LaROY

Update by Louise LaRoy
Oct 19, 2010 2:17 pm EDT

This comment above about shopping is suppose to be a response to the sham and fraud by Verizon and Predicto! Ridiculous!

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7:48 pm EDT
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Verizon damage to roof by dish installer

Damage Claim Department

The purpose for this letter is to file a claim for damages to our property. I'm the property owner at 1159 N. Baker Avenue in the city of Ontario, California 91764. The name of my tenant and the subscriber to Verizon Fios is Angel Ramos. A contractor from Verizon Fios installed a dish directly onto my roof. The installer drilled several holes through my roof in order to install the dish causing damage to my shingles and the wood underneath. We are requesting the dish removed and relocated with an appropriate bracket mounted on the facial.

As you can see from the photo’s included, there was a bracket on the facial from a previous installation. The installer was instructed by the tenant to mount the dish on the existing bracket. The installer ignored the tenants request and mounted the dish on the roof regardless. This is not the first time a Dish installer damages our property. The installers have little to no regard for the damage they cause.

I'm including photographs of the damage, along with an estimate from All-Rain Roofing Company who will perform the roof repairs, replacing the wood and painting.

Thanks you for your attention to this matter.

Roger Planas
5777 Cameo Street
Alta Loma, Ca. 91701
Email: [protected]@yahoo.com
Cell [protected]

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5:42 am EDT

Verizon unauthorized charges

Verizon is now scamming customers into paying for premium channels that they did not request.

Today I discovered that I've been paying for HBO since May, because Verizon gave HBO free for 90 days, I'm being told, and if you did not cancel the service after 90 days, you would be charged for it.

I was NEVER notified that this service was being offered, and that I would need to cancel it if I did not want it. When I discovered I was being charged for it, I was told that I had been paying for it since May, and I did not discovered that I had HBO until June, so I had already passed the 90 day free period.

When I asked how does Verizon notify their customers that they are getting a temporary free service that they (the customer) will need to cancel so they are not charged for it, I was told..."If I called into Verizon then I would have been informed of the promotional features being offered"...If I called in.

When I replied that if I'm not having a problem with my service or bill I would have no need to call in, I was told, that I have to monitor my bill.

I have to monitor my bill to make sure Verizon doesn't sneak an unwanted charge on my bill for something they gave free, never sent email, called, texted, anything about this FREE service, and because I did not know about it, I'm at fault, and there for charged for it.

This can not be legal.

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JasonTx
, US
Dec 28, 2010 5:36 pm EST

Same thing just happened to me. I was promised 3 free months on the phone when I upgraded my account and extended my 2 year agreement. Then my first bill came and it was not free, I called and they said that some reps had been promising that to customers in order to get them to upgrade but then not putting in the code. I talked to a friend of mine who works there and they said that they have an incentive to upgrade people or extend their contract and often some shady tactics are used.

My advice, do not sign-up for Verizon Fios it is a scam, try Comcast, DirectTV or someone else. I've already moved my wireless account off of them and as soon as it's financially viable (I don't want to pay the full termination charge, I will move my phone, internet and TV to someone else.

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destruc
Cherry Hill, US
Oct 11, 2010 7:01 am EDT

Verizon offered me a "Business Up-Grade" for $89.00 a month, which was less than I was paying. They then started billing me over $300.00 a month. I dropped their service and am now getting dunning phone calls from some fake law firm in Albany NY.

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12:33 pm EDT
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Verizon jeremy foster

Jeremy foster october 8 at 12:20pm report
Ty, if you are going to post on my wall or comment on my status negatively don't post at all. I am trying to build sales and your not helping...
jeremy foster october 8 at 12:26pm report
Grow up.
Sent via facebook mobile

all I did was ask what verizon was doing for those of us who have been with the company since day one.

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12:33 pm EDT
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Verizon suspend fee

I decided to cancel my phone plan where I risk early termination fee. I had to stay on the phone for 30 minutes until the cancellation is complete, it was as if they wanted me to reconsidered a million times. I call to cancel, not to negotiate, there are reason I want to cancel.

On the top of that, I have to keep my lines in service until the end of my month cycle. The worst cancellation ever! I decided to suspend my phones because I don't want to use it and don't want to incur any more extra charges. They are going to charge me $15 bucks per line to suspend. This is crazy! My intention to suspend is to not incur extra charges, and which would result in more charges.

WTF this company has become. I was a member for 9 years, and this is how I'm treated when I jump the band wagon? I will never return back to Verizon wireless, Never!

Time to get myself a prepaid so I am not bound to these contacts. Time to use Skype for all my international calls and long distance. Skype will take out all the cellphone industry in the near future like Netflix taken out Blockbuster. I hope that day comes soon.

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pobarjenkins
Minneapolis, US
Oct 09, 2010 12:08 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Of course you have to finish out the monthly billing cycle.

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MartMart
mart, US
Oct 08, 2010 11:59 pm EDT

Firstly they're doing nothing wrong you still have to pay a suspend line even if you cancel cause they're active till the end of the billing cycle, how do you not understand that, hell any company who offers a service you would have to still pay their services till the end of the billing cycle if you opt out during a cycle. And not sure how Skype is going to take out the phone industry, but please do explain because im in the mood for a good laugh.

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Verizon early termination fees

I entered a Verizon store in Omaha NE and asked if I could use an old phone, and have service activated with a Michigan number since I would be moving to Michigan for a new job. I wanted to keep my existing corporate phone until I left, and establish a new number that I could port to my new company. No problem they said. I activated my old blackberry for phone service. When I got my first bill, I found out they charged me activation charges and data charges even though I only wanted phone.

I went into a store in Kalamazoo, they said I would have to go back to the store in Omaha to get anything changed. I told them I couldn't travel 600 miles to take care of it. They said they couldnt do anything about it.

I ported my new Michigan number to my new corporate account...and was told by Verizon that I had to pay an early termination fee of $340 because I bought a new phone in Omaha and entered into a 2 year agreement. I told them that was not the case, I brought an old phone in, and just wanted bridge service. They say they have proof I did all that, and I can only resolve it by going back to Omaha.

I have made multiple calls to the Omaha store and to customer service, and each time after being on the phone an hour, I am told they have to research it...since they have no record of me calling. I am getting nowhere. I am afraid they are really going to end up charging me $600 for phone service for 30 days...on my old phone!

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Ripped off again and again
Oconto Falls, US
Mar 03, 2012 9:57 pm EST

Just got a bill from NSA for a Verizon Wireless bill, I canceled the account after numerous attempts to get Verizon to fix a problem of no service, dropped calls, phone turning off and on by itself, no luck. Was told by Verizon to turn phones on and I should sell my account to someone else. Love how the customer has to fulfill the contract term but Varizon does not. They are forcing me to continue to pay them for nothing, and now send the scamming dogs after me, we citizens have no protection at all. Isn't it great how our government bails everyone who is ripping us off with our money and continues to allow then to abuse us. Land of the free, ya right! $1000.00 bill after paying $1100.00 in the two prior months.

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Verizon partial refund

I recieved a letter from Verizon thanking me for continued prepaid service and authorization for automatic withdrawal. Problem #1
i never gave them permission so i call Verizon Prepaid. After a
long wait i finally get someone. After explaining the situation she
tells me i am getting half my refund thats ridiculous! Turns out
$97.20 was taking out over 10 days! So the credit i received was
$16.20 far from the half i was promised. Bottom line i got nothing but
the run around from Verizon. I deserve a full refund which is $81.00! I once was a Verizon customer but i can "honestly"
say i will never be a Verizon customer never again. So consumer
beware!

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Verizon online payment

I tried to pay a partial payment on verizonwireless.com. Before I submitted the payment I checked all of the info. When the confirmation page came up they charged my credit card the full amount. I called immediately to to reverse the charge. After 2 days of fighting to have that done, they only reversed part of the payment, and said it would take 15 days to get the rest of the money put back into my account!

They told me I authorized the original transaction and I need to wait. Basically calling me a liar!

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NicRic
Huntsville, US
Nov 24, 2010 5:13 am EST

I'm having a similar problem with my billing. I used all my minutes but Verizon provided bonus minutes at my request (8 yr customer). But the bill did not reflect the bonus minutes. I accidentally paid the whole bill and called to get a credit back to my credit card. Verizon (supervisor level) told me their system only allows for a credit to my account. I refuse to accept this and will cancel if they do not credit my card but also credit my entire month of service ($160). I've spent over 6 hours dealing with cell phone issues, backup assistant issues, now billing errors. A supervisor's supervisor is supposed to call me tomorrow to tell me their decision. I also told them to read their notes; I'm tired of having to start from ground zero everytime I call.

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Verizon technical incompetence, customer service

Verizon FIOS service was installed in late August. Sept 11 there was an area service outage. At Verizon's direction I unplugged the power supply to reboot the router. The red light on the power supply went off and there was no power to the router. The red light would not come back on despite being repeatedly removed and plugged back in. At that time, I called Verizon FIOS service and stepped through a diagnostic procedure with the technician on the phone. He determined the power supply was dead and said he would have one drop shipped to me and it would arrive on Tuesday 9/14. On Tuesday I called Verizon and encountered a several minute process where I had to punch buttons and/or say a specific word to proceed. After making some mistakes I arrived at a human being and was told that the order had not been placed. They were sorry but would send out the part immediately and it would arrive on Thursday. The part arrived on Friday and was the wrong power supply. I called Verizon and went through the screening process again and waited for a long time to speak to a person. I was told that they were so sorry. I carefully reviewed the router model number with the Verizon representative as well as the specifications for the power supply required. Another part was shipped to arrive on Saturday. The part arrived Monday evening and was identical to the part shipped before. I called Verizon Customer Service and went through the same screening process and long wait to speak to another human being. We determined that she was unable to ship any power supply but the one that had already been twice shipped. I asked to have a technician come to my house to resolve the problem. A technician was schedule for Tuesday September 21 in the afternoon. The technician arrived late in the day and with my assistance quickly replaced the router and reestablished service.

I then called Verizon on September 30 and ask to have the amount of my current bill credited to my account in compensation for lost service and inconvenience. I was told an amount for the lost service would be credited to my account and that no other options were available.

I spent hours on the telephone and repeatedly assisted with the diagnosis and resolution of the problem. I experienced serious loss of service that damaged my ability to provide and respond to my customers, and I experienced deep and ongoing frustration dealing with the repeated failures of Verizon Customer service. I want to be compensated for my time and emotional distress and Verizon should be punished for knowingly and purposefully maintaining incompetent systems.

I request $1000 be credited to my Verizon account.

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Verizon unauthorized billing

We received an email alert thanking us for ordering a $170 annual Hockey package that we didn't order. When we called to cancel the order, after being on the phone for one hour and demanding to speak to a supervisor, we were told that the charges could not be reversed and that we needed to wait for it to appear on the bill to dispute it. We were also told that most likely that the charges would not be reversible since it was triple confirmed on the remote control. UNBELIEVABLE. Make sure you lock your parental controls in case your pet, child or someone accidentally sits on your remote control which might have happened. I am on edge waiting to see if they have the audacity to try to add this to next month's bill.

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BillRRR
, US
Jan 07, 2014 5:23 pm EST

We experienced the unauthorized puchases scam thru Verizon FIOS beginning July 2013. At that time, we began getting email every couple weeks from Verizon thanking us for purchasing movies and sports channel subscriptions (specifically the RedZone and NBA Pass). Each time that I called them, they removed the charges, but told me that the purchases had been made thru my set-top box remote: "Sir, you have three set-top boxes in your residence! That is three opportunities for someone in your home to make these transactions..."! They can get so rude and loud and pushy. My point was and coninues to be: Yeah, and I do this intentionally so I can call and have these arguments with you people every month, over and over. (They would not remove the last NBA Pass scam, which was $199.00 in four installments, which I'm stuck paying). They said they can't get that money back because it already went to "The League".
I think that Verizon has found a loophole here somewhere. There's no one at home except me and my wife and we have never rented or bought anything thru the set-top boxes. Anyway, I set a PIN on all three boxes after the $199.00 scam and it's never happened again. I'll bet that they can see that I set PINs. There has to be an argument against Verizon somehow; they have made God knows how much money off this idea against which the consumer has NO COMEBACK. (PLUS their sales commissions.). Why would a hacker do this? They can't see the FIOS stuff on my TVs, can they? Why? I'm missing something somewhere.

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yvette
, US
Apr 21, 2009 1:06 pm EDT

I just had two major charges to my bill that verizon will not let me dispute! I rarely look TV and never ever rent movies. I canceled a free month of pakcages because I did not care for the movies Verizon offered. Yet I am now billed for HBO and Cinemax at the tune of nearly $50.00. I just got off the phone with a rude person at verizon, who will only cancel the order, inisiting I must have pushed some button (duh...I'm running a company Ms. - I know how a remote control works!). I have read many complaints about this exact same problem - why is no one taking them on?! I can't wait until my year is over and switch back to anther company!

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EP123
, US
Oct 05, 2010 12:04 pm EDT

I had the same problem with the NFL Red Zone package which I didn't order and they won't refund me.

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DDDFish
Herndon, US
Sep 29, 2010 4:01 pm EDT

I had a similar situation where the NBA package showed up on my bill, 3 installments for $33/month. I called and they said it was ordered over the TV which never happened. My kids are too you to figure it out and my dog hates basketball. After about an hour trying to get it resolved, a reasonable customer service rep let me know that they are rewarded/measured/bonused or whatever on keeping the lowest total on refunds. So they are incentivized to not help us.

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Shinu Jacob
, US
Mar 08, 2010 8:02 am EST

Yes i was in the same situation and they cancelled my account. now i'm looking on the net to find an equipment return location and cant find that either. WHy no one is suing them?

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1:46 pm EDT
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Verizon billing

I have BIG propblems with Verizon. My husband had internet service in PA when he was working there for several months and when he moved back to NJ he tried to cancel it. They said it would cost $79 for an early termination fee. His monthly fee was $36 at the time, which is already ridiculous for just internet service. They told him he could put it on vacation hold instead for 6 months and then just cancel without having to pay teh fee so thats what he did.
Little did we know they still charged us $16.34 a month during the "vacation hold" months. Shame on us for not noticing, but it came directly out of the bank account like EVERYTHING else we pay for and we didn't notice. They obviously did not explain the policy to him b/c who in their right mind would pay $16.34/month for 6 months (total of $98) instead of the early termination of $79? and still have to worry about calling back and cancelling after 6 months.
Well he didn't remember to call and of course they don't inform you that the hold is done so last month they charged $64.34 to "restart the service" and $36.34 this month and they would have continued on and on if I hadn't finally noticed it.
I called and cancelled the service again and they would not refund all the charges. We haven't even lived in that location or used the service in almost a year and we've been charged $185 in that time! They refused to refund anything at first. I demanded a supervisor and she was rude but eventually agreed to an $89 refund. I will never use Verizon again!
Do NOT fall for the "vacation hold". Just cancel and pay the termination fees.

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pobarjenkins
Minneapolis, US
Sep 22, 2010 1:56 pm EDT
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Woah, internet must be really cheap where you live if $36 is ridiculous.

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Verizon refund

I canceled my Verizon FIOS services when I moved from Maryland. When my final bill was calculated with prorated services, I am owed a small refund of $1.36. Verizon FiOS has finalized and closed my account and will not mail me a check. However, I keep receiving email notifications that a bill is available online. I either want the $1.36 or for them to stop reminding me of it lol.

I wonder how many other former customer refunds they have written off their books. If the number is significant, I be the SEC would like to know.

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Verizon fell between the cracks

On July 26, 2010, I started a new job. Part of the new job is having to have a Smartphone in order to be in constant communication with my coworkers. My new employer bought me a Blackberry and took over paying my bill. Since I have a family share plan with my mom, the worker at the Verizon kiosk divided our lines and made mine a sub-account in order to send the bill to my employer, and I would continue to pay the bill for her line.

Toward the end of August, I started getting emails, calls, and texts from Verizon saying that my account was delinquent and I had a past-due balance of $280 in addition to the next bill that was due, bringing the total to about $418. I was told that my service could be suspended if the delinquent amount wasn't paid.

At first, I was annoyed because it appeared as though my employer hadn't paid my bill. I had already gotten the bill for my mom's line in the mail, and I paid it on August 13, so I couldn't figure out why mine hadn't been paid. Furthermore, I got an email from my mom saying HER service had been suspended. Now, my mom has a potentially life-threatening illness, so I have always made sure our bill was paid on time so that at the very least, she would have the use of her cell phone if she needed it in an emergency. To have her phone shut off was unacceptable for me, especially since I had paid her bill.

I went to my supervisor to ask her if my bill had been paid, and she rifled through the stack of Verizon phone bills (everyone in the office has their bill sent there) but couldn't find mine.

I then went to Verizon's website to see if I could find what the problem was. I double-checked to make sure the billing address was correct, and it was. I saw that my preferred method of billing was paperless, so I thought that's what the problem was. I changed it, printed out my bill to give to my supervisor, and then made a call to Verizon Customer Service to clear things up. When I explained the situation, the representative I spoke with apologized, reinstated my mom's service, and helped me straighten it out.

Soon after, I started getting daily calls telling me the same thing as

before. I spoke with five or six different people and told them all the same

thing - we hadn't received the bill, but I printed one out and gave it to my

employer, so it was being taken care of. I even asked, at one point, that a

note be made on my account stating this, but I was ignored. I was told I

must provide confirmation that the bill would be paid and the date on which

this would occur, which I did.

My employer has since sent out a check. And this week, my service was disconnected. I sent several irritated emails to Verizon, and each response I got was full of "thank you for your business" and "you could try this", the latter of which included the obvious, no-brainer solutions that didn't solve my problem. I was told that my bill was sent out to my OLD address, which they said was the one I had on file. This couldn't have been true, because I had double- and triple-checked to make sure my account had the correct address. I was told I could call customer service to resolve any questions I might still have. Obviously I couldn't do that, as I'd tried a dozen times and was automatically redirected to the payment center.

I've called customer service again and again and was automatically redirected to the payment center each time, until I learned how to go directly to a live person (thank you, gethuman.com). Finally, I spoke with a real live human being, who told me there's nothing that can be done to reinstate my service until the check sent by my employer is posted to my account.

VERIZON didn't send the bill to us, VERIZON sent it to the wrong address, and VERIZON suspended my service. I, however, noticed there was a problem, I printed out a bill, I tried multiple times to straighten it out with customer service representatives, did everything I could possibly do, and I got my service shut off. I've been a Verizon customer for five years and have never had a problem. But now, because of Verizon's mistake, I'm treated as someone who just didn't feel like paying her bill.

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MartMart
mart, US
Sep 22, 2010 8:44 pm EDT

Care to post this story for a third time under a diff name?

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Verizon billing mistakes

On July 26, 2010, I started a new job. Part of the new job is having to have a Smartphone in order to be in constant communication with my coworkers. My new employer bought me a Blackberry and took over paying my bill. Since I have a family share plan with my mom, the worker at the Verizon kiosk divided our lines and made mine a sub-account in order to send the bill to my employer, and I would continue to pay the bill for her line.

Toward the end of August, I started getting emails, calls, and texts from Verizon saying that my account was delinquent and I had a past-due balance of $280 in addition to the next bill that was due, bringing the total to about $418. I was told that my service could be suspended if the delinquent amount wasn't paid.

At first, I was annoyed because it appeared as though my employer hadn't paid my bill. I had already gotten the bill for my mom's line in the mail, and I paid it on August 13, so I couldn't figure out why mine hadn't been paid. Furthermore, I got an email from my mom saying HER service had been suspended. Now, my mom has a potentially life-threatening illness, so I have always made sure our bill was paid on time so that at the very least, she would have the use of her cell phone if she needed it in an emergency. To have her phone shut off was unacceptable for me, especially since I had paid her bill.

I went to my supervisor to ask her if my bill had been paid, and she rifled through the stack of Verizon phone bills (everyone in the office has their bill sent there) but couldn't find mine.

I then went to Verizon's website to see if I could find what the problem was. I double-checked to make sure the billing address was correct, and it was. I saw that my preferred method of billing was paperless, so I thought that's what the problem was. I changed it, printed out my bill to give to my supervisor, and then made a call to Verizon Customer Service to clear things up. When I explained the situation, the representative I spoke with apologized, reinstated my mom's service, and helped me straighten it out.

Soon after, I started getting daily calls telling me the same thing as
before. I spoke with five or six different people and told them all the same
thing - we hadn't received the bill, but I printed one out and gave it to my
employer, so it was being taken care of. I even asked, at one point, that a
note be made on my account stating this, but I was ignored. I was told I
must provide confirmation that the bill would be paid and the date on which
this would occur, which I did.

My employer has since sent out a check. And this week, my service was disconnected. I sent several irritated emails to Verizon, and each response I got was full of "thank you for your business" and "you could try this", the latter of which included the obvious, no-brainer solutions that didn't solve my problem. I was told that my bill was sent out to my OLD address, which they said was the one I had on file. This couldn't have been true, because I had double- and triple-checked to make sure my account had the correct address. I was told I could call customer service to resolve any questions I might still have. Obviously I couldn't do that, as I'd tried a dozen times and was automatically redirected to the payment center.

I've called customer service again and again and was automatically redirected to the payment center each time, until I learned how to go directly to a live person (thank you, gethuman.com). Finally, I spoke with a real live human being, who told me there's nothing that can be done to reinstate my service until the check sent by my employer is posted to my account.

VERIZON didn't send the bill to us, VERIZON sent it to the wrong address, and VERIZON suspended my service. I, however, noticed there was a problem, I printed out a bill, I tried multiple times to straighten it out with customer service representatives, did everything I could possibly do, and I got my service shut off. I've been a Verizon customer for five years and have never had a problem. But now, because of Verizon's mistake, I'm treated as someone who just didn't feel like paying her bill.

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Verizon louzy touch screen phones by lg

Family plan : Our two sons choose for LG phones. One paid extra to get the LG EnV and the other one choose the LG Dare.
This was the end of August of 2009. It is now a few weeks after the one year warranty period. The LG EnV has been replaced 3 times in the past year. The LG Dare has been replaced once and is now broken. All LG's had the same issues: touch screen problems, where no digits would appear on the screen. This would make it impossible to call or to write or read messages. Every time a phone was replaced the replacement was a refurbished phone.
The Dare, which is now not working, has a manufacturing date of October 15 2008. This means this phone was made in October of 2008, and for a piece of electronics that is darn old to be sold as new ( or as replacement refurbished) . LG will only warranty their products for one year, or 15 months after manufacturing date. This means, because Verizon give you old refurbished phones, you can not return the phone for repairs ( under warranty) at LG, cause the day you got that phone it was already older than 15 months !
Verizon keeps telling us we should have taken an extended warranty. I do not agree. If you pay big $$ for a phone you should reasonably expect that phone to work properly for a certain amount of time, and that time should be at least one year, not a few months. The phones were all replaced by refurbished phones, that were older than the original ones.
LG is selling a terrible product and Verizon is selling its customers short by supplying them refurbished old phones until your warranty year expires. No lemon policy at Verizon or LG.

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Verizon contract expiration

I have been a Verizon customer since they purchased AllTel and an AllTel customer for many years before that. My husband and I find that we never use our minutes of our plan or come close to it. We received numerous phone calls from Verizon telling us that we were eligible for new phones AND that our contract was up, please stop in the local store and buy your new phones and let’s get you under contract again! I stopped in the store and the Verizon rep looked up my account and we had a long discussion about minutes that are not used and their own pre-paid plan AND his comment was that our contract was up so if we chose to go to another provider that I could find a better deal at this would not be a problem. We switched to Net 10 (which by the way is OWNED by Verizon!) Today I called Verizon to get my final bill AND was told our contract was told that our contract is not up for another four months and for cancelling we would be charged FOUR HUNDRED DOLLARS for breaking our contract. After speaking to a supervisor she also told me too bad if the rep in the store made a mistake and the phone calls were misleading, your contract is not up for 4 more months and there is nothing we will do about it! She then told me that it CLEARLY shows our contract expiration date when I go on line to pay the Verizon bill. I have since searched the entire site AND my paper statements and NO WHERE does it ‘clearly show a contract expiration date’! We will now be held hostage by Verizon and have to disconnect the pre-paid phones that now have our original Verizon cell numbers and have them ported back to Verizon and keep that HORRIBLE service for four more months. I believe that all companies of this nature who have dumb representatives that tell the customers anything they please even if it is the wrong information, they are NOT held accountable, should have to clearly show the contract expiration date on not only the paper statement that they send but also on the web site where you manage your account!

I can tell you all this; I will bad mouth Verizon to everyone and anyone that will listen AND will never, ever use their service again once our contract is up!

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Angry717
Jamestown, US
Jul 16, 2012 12:12 pm EDT

I too just ran into this situation. I checked my online account several times and I'll admit the date the jumped out at me was my Upgrade eligibility date. We took that to be our end of contract date and based our change of provider on it. I'm now looking at a $300.00 early termination fee and was just told the "4 Month early date" as well. I'll admit that if I went digging for the specific words End of Contract I very well may have found the correct date. It's my fault for assuming that the upgrade date and the end of contract date were the same. I also had in store reps telling me that my contract had ended and they were very interested in getting me back under contract. I guess that the only thing we should assume is that nothing we hear or see is the truth and no matter what, companies like this will get extra money from you one way or another. The people who commented on this complaint are right, it was our fault for not knowing we were being mislead. Shame on us.

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MartMart
mart, US
Sep 15, 2010 10:58 pm EDT

It clearly states your contract end date on Verizons site when you log into MyVerizon and like others have said they give upgrade 4 months early so thats why they were calling you and you may have made the rep think that you depending on your choice of words when talking to him so to blame him solely isn't entirely fair when you misinformed the rep. Verizon gives you the tools to be fully informed on your account if you fail to utilize them its not Verizons fault.

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crystal.b803
columbia, US
Sep 14, 2010 1:22 pm EDT
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The my verizon website and the automated system both give the contract end dates. The 4 month early date is the upgrade date. I saw this post and looked at my online account and it does have the date. It is not on your bill because of your privacy.

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shepmom
, US
Sep 14, 2010 1:19 pm EDT

Once upon a time I too had Verizon. The contract was up and I just went month to month. What I didn't know at the time, was if you got a new phone, it would extend your contract for another 2years.

My daughter who was on our plan, with her birthday money, decided to buy a new phone. The rep from the Verizon store called and asked if it was alright for her to buy a phone since she was on our account. At no time did she state that it would extend our contract another 2 years.

Image my surprise to find out on the next bill that 2 of the lines were off contract but one line had a contract on it for 2 years. Never again. I've got prepaid.

Verizon Customer Reviews Overview

Verizon is a telecommunications company that offers a wide range of services, including wireless phone plans, internet, and TV. Overall, Verizon has received positive reviews from customers, with many praising the company's reliable network and excellent customer service.

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Overall, Verizon is a well-regarded telecommunications company that offers reliable service, excellent customer support, and competitive pricing. If you're in the market for a new phone plan, internet service, or TV package, Verizon is definitely worth considering.

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Additional Features: Verizon offers a range of additional features to enhance your experience. From mobile hotspot capabilities to international roaming options, Verizon provides convenient features that cater to your needs. They also offer advanced security and device protection options for added peace of mind.

Billing and Payment Options: Verizon provides flexible billing and payment options. Whether you prefer paperless billing, autopay, or paying in-store, Verizon makes it easy to manage your account and pay your bills. They also offer detailed billing statements and online account management for added convenience.

Contract Terms and Flexibility: Verizon offers both contract and no-contract options, providing flexibility for customers. While contracts may come with certain benefits, such as discounted device prices, Verizon also offers no-contract plans for those who prefer more flexibility. This allows customers to choose the option that best suits their needs.

Transparency and Communication: Verizon excels in transparency and communication. They provide clear and concise information about their plans, pricing, and terms. Their customer service representatives are also proactive in communicating any changes or updates, ensuring that customers are always well-informed.

Complaint Resolution: Verizon takes complaints seriously and strives to resolve them promptly. Their customer service team is dedicated to addressing any issues or concerns raised by customers. Verizon's commitment to resolving complaints ensures that customers feel heard and valued.

User Experience (Website and App): Verizon's website and app are user-friendly and intuitive. Whether you're managing your account, checking your data usage, or shopping for devices, Verizon's digital platforms provide a seamless experience. The interface is clean, navigation is easy, and information is readily accessible.

Comparison with Competitors: When compared to its competitors, Verizon stands out for its superior network coverage, reliable service, and excellent customer support. While some competitors may offer slightly lower prices, Verizon's overall package of features and benefits makes it a top choice for customers.

Pros: - Reliable network coverage - Excellent customer service - Fast data speeds - Wide device selection - Flexible billing and payment options - Transparent and proactive communication - User-friendly website and app

Cons: - Plans may be slightly more expensive compared to some competitors - Contracts may not be suitable for customers seeking complete flexibility

Final Verdict: Verizon is a top-tier telecommunications provider that offers a comprehensive range of services and features. With its reliable network coverage, excellent customer service, and competitive plans and pricing, Verizon is a solid choice for those seeking a dependable and hassle-free telecommunications experience.

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Verizon contacts

Phone number

+1 (212) 395-1000

Website

www.verizon.com

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