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2.5 1270 Reviews

Verizon Complaints Summary

478 Resolved
781 Unresolved
Our verdict: Engaging with Verizon, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Verizon reviews & complaints 1270

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M
12:00 am EDT

Verizon I keep getting bills from verizon collection agencies

I just got another bill collection from a company saying i owe 326.11. I get one like every year and I have not used verizon since 2001 for a cell phone. And i remember on the contract I signed it said I would only pay for quiting contract. These bills are haters and they ruin my summer every year. This time they disguised it like I was getting a check from a settlement. The bill is a 714 area code and I left that area in 2000 and kept tabs on my bill because the real phone company, whoever it is, gets all of the information before you get away.

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Steve, Esq.
Wallingford, US
Jan 06, 2015 10:18 am EST

I read your post about getting collection notices for alleged debt owed to Verizon. I am currently investigating Verizon's practice of trying to collect money from customers for things such as early termination fees charged by Verizon's authorized dealer Go!Wireless. What are they charging you $326 for? If you would like to discuss your situation with me, just contact me at steve@e-squire.net. Thanks, Steve, Esq.

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M
12:00 am EDT

Verizon incorrect billing and credit reporting!

Verizon DSL had billed me for a charge beyond my service cancellation date. I called customer service who agreed to reverse the charges on my Verizon bill. Further to that I did not pay the extra charges that were supposed to be reversed.

Now I had canceled my service in March 2007 but to this date the credit amount has not been applied by Verizon. On repeated calls to customer service, I am only told that the credit amount will be applied in 1-2 billing cycles. Its has now been over 2 billing cycled but the outstanding amount still continues to show against my name.

To top it all Verizon has shamefully added this as a collection item against my credit file. I was shocked when my credit score fell by over a 100 points due to this.

I again called Verizon only to be told that they are in the process of applying the credit amount and will be done in about 1-2 billing cycles. Even though it is established as a fact that I do not have to pay any amount to Verizon, they have refused to remove the collection item from my credit file until the balance on their bill shows zero.

I have even talked to the customer service supervisors who have shown absolutely no interest and initiative in prioritizing this issue and bring it to closure and are extremely content in saying that 'we have taken up the matter and will be completed in 1-2 billing cycles'. I would rather go without a phone and Internet connection than subscribe from Verizon ever.

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Justine Mark
, US
Dec 12, 2022 11:06 am EST

If you have been affected and it results in a dent on your credit score points, you can still rebuild it. I once experienced such but i got it resolved. my advice if you're using verizon, everyone need to go extra mile and stay protected. Especially if you have been a victim of identity theft fraud, you'll know it all comes from data breach with phone carriers. So i once had to hire chs and recovery expert webghost33 on i n stagram who helped regain access to my account after some cybercriminals had access to my personal information and maxed out my credit. They also help with extra end-toend encryption which means your data is protected against any form of cyber attacks.

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just4jai
Bedford, US
Jul 31, 2010 8:48 pm EDT

I had a similar problem where they charged me for DSL that was never installed and told me that I would be paying 0.49 for international calls (my fiancee is overseas). They actually charged over 2.50 ending in what should have been a 100 phone bill turning into a 600+ bill in long distance alone.

They nearly flunked me out of college due to lack of internet access over the 3 months of DSL installation techs that never showed up. I ended up having broadband installed instead and switched to a voip phone but this is now on my credit for the next 7 years because they refuse to adjust the billing and reported it as bad debt instead. They wouldnt even turn the line off after repeated requests until they finally did so due to nonpayment. Until then all they did was repeatedly transfer me to new operators.

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John Burbich
,
Sep 01, 2007 10:37 am EDT

I have also experienced the same situation with Verizon. I had my number ported to a new provider and canceled the service with Verizon. They continued to bill me and have since affected my credit. I am looking for all people who have had such an experience with Verizon. We may have a class action law suit to pursue.

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Val Cobbs
, US
Nov 10, 2022 6:08 pm EST

I started up service with Verizon with two people on the account. The new service included a free cellphone of which they did not have available and needed to ship to me.

I had an old phone that I was transferring so that was activated immediately. My son's new phone needed to be shipped to me, which took about 3 weeks to be shipped to one of the local stores for me to pick up.

Verizon proceeded to open up two separate accounts and charged me accordingly when this was not what I agreed to nor does it make sense that I would agree to being charged twice, especially for a service I was receiving.

I have contacted Verizon multiple times trying to resolve this issue only to be told, "nope you owe it". They have now, fraudulently ruined my 800+ credit score by filing this as if I ACTUALLY OWED THEM. THIS IS ALL A SCAM!

ComplaintsBoard
R
12:00 am EDT

Verizon poor customer service

Verizon Wireless Store
825 Williston Rd
South Burlington, VT 05403

I have been a Verizon Wireless customer since the fall of 2001 when I moved to Vermont. At that time, there was Cellular One (now known as Unicell) and Verizon. I first got a Cellular One phone, but the reception was poor in my area, so I switched over to Verizon. I have had multiple phones over the past 6 years and now have my wife on my plan too.

Last fall (October 2006) I upgraded my phone to the LG VX8300. Since that time, I have had to have the phone replaced THREE times due to some software/hardware issue. When I would delete a text message, the phone would reboot on its own. The first time I had to have it replaced was April 30, 2007. I then had to re-add all my contact groups and assign the contacts to them (family, friends, co-workers, businesses, etc), re-assign some of my contacts to the 'speed-dial' numbers and then re-download all my ring-tones. VZW was kind enough to reimburse me the ring-tone cost. I have almost 300 contacts in my phone, so the setup process took me several hours.

ONE DAY LATER, on May 1st, the phone failed. It wouldn't take a charge and just died. They had to replace it for the SECOND TIME. Again, re-add all my contact groups, re-assign my contacts to the speed-dial numbers, and re-download all my ring tones. This took me another several hours. Now just this past week, my 3rd phone died on me again... would just reboot on its own, and the right column pf keys (3,6,9,# keys) would not work. So they had to replace my phone now for the THIRD time. So now I am on my FOURTH phone in 9 months.

I discussed my concern with the store manager, Joe. He said there is nothing he can do because the phone is under warranty. I mentioned to him that if this were a car, there would be lemon law. He agreed, but said that his phone works just fine. His best offer is an upgrade to the LG VX8700 for $150. I asked him if having to replace a phone 4 times in a year is normal for Verizon, he agreed that it was not. I told him want some sort of compensation for the new LG VX8700 and a better deal. The retail cost is only $100 different between my phone (LG VX8300) and the new phone (LG VX8700). He would not budge... not take my current phone in trade. He told me I could use my current phone as a back-up just in case the new phone gets damaged or something. I told him I already have a back-up phone and I would like to trade in my LG VX8300 for the new LG VX8700 and get some money towards the new phone. He said that if I want money for my new phone, sell it to one of my friends. This is the point where he started getting very rude and condescending. He said there is nothing more he can do as the store manager and if I wanted better results to call VZW directly. At this point I walked out of his store and called VZW customer service.

I spoke with a CSR and he completely understood where I was coming from and assured me that my conversation with the store manager is out of the ordinary. The CSR on the phone offered me the LG VX8700 FREE and is going to ship it to me FedEx 2-day air. It was a simple and short conversation that I think should have taken place in the store.

The store is obviously more focused on sales and not keeping their existing clients happy. It is apparent that if you want good quality customer service, don't go to a Verizon store, call the 800#. That's too bad.

Roger H.
New Haven, VT

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Danny R. OLeary
, US
Dec 01, 2015 1:55 am EST

I was sold an I phone by an associate in so. burlington on the understanding that even though i travel to canada once a week my bill would stay the same, between 70 and 85 $ per month. last bill was over 600.00! this after contless visits to the store with more assurances that i was all set. One knucklehead offered that out of the country roaming service is hard. Hard to the tune of 600.00 BUCKS STUPID. im am filing a complaint with the attorney generals office and the fcc. switching service. couldnt access mr rodney hoffmamns e-mail. im sure that is by design. worst customer service ever. Dan OLeary [protected] danoleary56@yahoo.com

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P
12:00 am EDT

Verizon annoying daily calls

I have been a loyal customer of Verizon since arriving back in the country in 2004. For the past few weeks, I have been receiving daily telephone solicitations for me to internet service [protected]. Sometime it occurs 2 times a day. I keep on telling them the service is not available in the area.

This is forcing me into making a decision to discontinue Verizon phone service for lack of action for them to take me off their do not call list. I have made phone calls being transferred to one department and then to another. Lately I just ask for the manager, and I still get daily phone calls. I am a member to the National Do Not Call Registry. I was told by Verizon that calls are permitted from companies with which you have an existing business relationship under the Telephone Consumer Protection Act (TCPA) of 1991.

In fact if you tell them no to call they must honor it or face up to $11,000 fine for each occurrence. I got the Better Business Bureau involved and the FTC involved now. Maybe they will stop calling.

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amadou
,
Apr 17, 2008 4:28 pm EDT

Your tehnical support really sucks.

I don't what training you guys have, but looks like some of them don't know to much. noonly he cannot fix the problem, but I hang up of me while putting me on hold and doen'nt care to call me back.
I endup fixing the problem myself.

Shame on you.

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M
12:00 am EDT

Verizon they double billed me and won't correct it!

A few months ago, while on the phone with Verizon I was asked to enroll in One-Bill to combine my land line and cell phone on one bill. I said OK. I had recently just paid my current cell bill, but when the One-Bill started, I was charged again for the cell phone. The amount is $110. I disputed the mistake and for 3 months I was told I wouldn't have to pay it and to ignore it (it kept appearing on my bill anyway). So finally this month I get my Verizon bill and guess what, they charged me for the $110 they said they wouldn't (my account is auto-billed, so it is now in their pocket). So not only did they screw up and charge me twice, they can't seem to understand what the issue is and why I am so furious. Now they said it will take another 6-8 weeks for them to look into it again. OMG, Verizon has the WORST customer service of any major company. After sitting on hold for 20 minutes, you end up talking to 2-3 people until you realize none of them have a clue what is going on. And they aren't even open beyond the normal Monday to Friday 8-6 hours. No nights or weekend hours for Verizon's precious billing department.

So here's a lesson. If Verizon can screw up, they will! And good luck trying to get it resolved. I'll be amazed if I ever see my $110 again.

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Another Overcharged
,
Dec 07, 2007 11:46 am EST

The same thing is happening to me. Every time I call I get put on hold for hours only to be told that yes, I am deserving of credits, but the credits never appear that I never receive.

They are now double billing me for all my services. I was to pay $145/mth for local, long-distance, DSL, DirectTV and cell. I have yet to see that. They still continue to bill separately the wireless and the rest at over $150 each. I have to straighten it out every month with them. To which I get the 'screw you attitude from their customer service'. As soon as the contract runs out, I'm switching.

Just this past month, on the 10th I received a text message stating that I owe $0 (great), on the 20th I received a disconnection notice stating that I owe over $300 by the 1st or my service will be disconnected. (of course can't get a hold of anyone at Verizon to explain the situation) Talked to PUCO and FCC, they claim that they can't do anything about it.

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P
12:00 am EDT

Verizon unreliable internet connectivity

I won't go into all the detail regarding dates and number of phone to Verizon tech. support... bottom line, I've slowly built up with FIOS service from Internet, to Internet+TV, to triple play. Since having FIOS triple play, I'm very content with the QoS and reliability of phone (POTS/FTTP) and TV, but since have had nothing but trouble with my Internet service. It has become completely unreliable. When it does work, throughput is ~8Mbs DL/~1.5Mbs UL. The problem is that several times per day all of the computers (wired and wireless) in my home lose Internet connectivity. To restore service I have to power cycle the router (Actiontec), then all returns to normal. Over numerous days, phone calls, trouble tickets with Verzion, the original router has been replaced, then the ONT (Optical Ntwk Termina); errors have been detected on the line by remote Network Technicians, etc. Next is to replace the Cat 5e cable from the ONT to the router. This just goes on and on. The thing I want to point out is that through this experience I have come to realize that with the exception of some relatively courteous phone reps and installers, the overall coordination of problem resolution at Verizon is pitiful. They have no concept of how to properly handle customer issues. When I told one of the recent customer service reps. that I was on the verge of moving all of my service back to Comcast (that's how frustrating this has become), she snickered, and said, "we don't want you to do that!" In summary, I am surprised Verizon doesn't have a better grip on customer service. This is the major discriminator in selecting various providers' triple play offerings. What's the since in having FTTP and lightening quick service if it's unreliable. I'm very close to returning to Comcast.

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Valmoke
, US
Jun 03, 2016 8:32 am EDT

I have had an unacceptable experience with FIOS connectivity. I am not happy at all with services that have been promised. The salesperson made all sorts of promises - none of which have been delivered upon. Access is so bad I need to use my hotspot to get on line (including now). Speed test services have not been accessable and Google has timed out repeatedly.

I have been on hold on more than one occassion for over an hour waiting for tech support.

This service is unusable. I am very unhappy that I stopped using Comcast.

It's not acceptable in any way and the service is awful. Tech service is unreachable. In my opinion the company and the sales person committed fraud.

The salesman came to my house (traveling door to door) and made promises that the company has not delivered upon. He promised reliability, dependability, accessibility, good value, technical resources, variety and consumer choice, usability, market selection, and good customer service. This is very, very disapointing.

It is hard to believe that organizations can do business this way these days. I think it is a shame that sales people can devote their careers to selling consumers services that are unreliable, undependable and unacceptable.

I will be submitting my complaint to the FCC, the Better Business Bureau and any other agency that I can research.

I encourage other consumers to do the same and to not be taken in by such practices. It is hard to believe that this can happen in this day and age.

I will also do my best to find alternatives to Verizon for my business.

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Sakenu
,
Feb 25, 2008 9:40 am EST

So far my experience has been horrible with this service. I ordered the 20/5 service . The installation started at 9am and the tech did not finish until 6pm. The tech experience problems installing the ONT and had to replace on the same day of installation. After trying various times, another tech came out to help him. Only after that tech came out was the internet installation complete (so I thought). They came inside asked me to do a speed test and it looked fine. During the time I was setting up my email service, I overheard the techs talking about refurbished ONT, etc. Not sure if that was the cause of my original problem.

After they left the service was fine until the following day at noon. The service went down and after working with the techs the problem was not resolved until 7pm. I used the service on the third day in the afternoon. On the fourth day the service was down again at night. I called up verizon and I did not hear from them until the fifth day. Now they are telling me they need to send out a technician to check and probably replace the wiring or parts.

The technician came out but didn't do anything to the service since it was working at that time. They said there was nothing for them to check, etc. They gave my wife a phone # to call if they saw the problem again and that they would have a tech come out in 30 mins. The day after they came the problem again appeared (no internet service) I called the number they had left and I was told they couldn't send anyone since they had a skeleton crew, etc. It was only 3pm and they said they could come the next day. Well I couldn't be home the next day because I have to work since someone has to pay for this unreliable service(those were my words I told the rep). I called the helpdesk and again they try to do some troubleshooting and again told me they needed to send a tech out the following week. So now I am again waiting for them to come. But I am considering of cancelling this service since I was told by the VZ billing that I can cancel within 15 days and not get charge for an early termination of service(what service...oh you mean unreliable internet service?).

In my opinion, do not get FIOS, wait till Verizon get their act together. Their customer service is a nightmare and their technical support is horrific. When it works it is fast, but in my experience it appears when my service decides to work.

Thank god it was only internet service I requested from VZ. I couldn't imagine ordering other services.

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12:00 am EDT

Verizon sub-accounts!

OK, my basic mail address works OK, but the one I set up for my wife is USELESS - It doesn't work! Tried adding another one pointed to my email program, and it doesn't work either!

And try to find a support phone number - I can't get one, even using their own tools. Had to email them.

Wife finally found a support number... [protected].

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12:00 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Verizon incompetence!

After scheduling a repair or replacement for what is believed to be a defective converter box. Verizon has disappeared off the face of the Earth. I have called 3 times after speaking to 3 different Tech. support people. I have yet to here from a Verizon person if or when a tech will be here. Since they are now 8 hours late from there scheduled repair time and I was promised a call back and never did get one! I can only say they are Incompetent service. I really think its sad a company that size can function so poorly.

Well maybe they will come Sunday I guess I will have to switch to Optimum on line now.

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12:00 am EDT

Verizon construction damage!

During installation of the underground fios cable my sewer line was damaged. I called out a plumber after repeated problems with my sewer backing up. The plumber found the damaged line caused by the fios cable. The plumber did half of the repair and Verizon had their sub contractor finish the rest. Verizon said they would take care of the plumbing bill. I am now being sued because Verizon did not take care of it. Verizon said that the sub contractor is responsible for payment. The subcontractor said the plumbing company is charging too much so he won't pay. Verizon says it is not their problem? How can that be?

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kendra
Lakeland, US
Dec 29, 2008 12:50 pm EST

I totally understand your pain. I live in Lakeland in a subdivision where Verizon had subcontracted a company to install the underground fios cable and they too ran the fios line straight into my main sewer line causing a sewage backup that flooded my home and my next door neighbor's home. We are currently fighting with our insurance company, Verizon, the subcontractor ( TCS Communications), and the city of Lakeland for damages to our home to be fixed. We have incurred almost $30, 000 worth of damages caused by the sewage flood and are currently living in our home with the floors copmpletely taken out leaving only the concrete foundation and half of our drywalls are gone, the bathroom cabinets have been taken out leaving only the sinks. This has been this way for over a month.Talk about passing the buck! Verizon claims its not their fault, the subcontractor says it was our responsibility to mark our sewage lines. What were we supposed to do mark the line with a friggin flamingo! No one is taken responsibility and the worst part is I have a BRIGHTHOUSE home. I have been a customer of Brighthouse for ten years and never thought about switching services.

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12:00 am EDT

Verizon Terrible technical support!

Words cannot describe how angry i am at verizon fios's tech support.

Last monday, i began having e-mail problems. I could receive e-mail from everyone, but could send to no one. I called verizon tech support, and was told to enter my e-mail address on the " whitelist " form. Two hours later i had e-mail for about an hour. I called again, and a technician " took control " of my computer to diagnose the problem. He deduced that my e-mail [ incoming and outgoing ] were wrong. My settings came from the web provider who hosts my website. I advised him that the settings worked fine for the last 3 years, and began having a problem just last week. He said this was impossible. He advised me to switch my e-mail settings and i would be fine.

Now this tech session would have been much more productive if this young american could have spoken english. This will sound racist, but at this point i really do not care. I felt i was talking ll coo j, or another rapper. I understood little of what he was saying, and had to have him repeat himself constantly. He also forgot the most important part of communication. Listening.

After about a week of not being able to communicate with clients, i called to speak to a supervisor. Again, this will sound racist, but i think i got transferred to bagdahd. The person on the phone spoke little if any english, and literally would not listen to any of my explanations. He reiterated the previous tech's thoughts and told me there is no way my settings could have worked. He also had control of my computer, and took the liberty of changing the settings to verizon's. He said it would work fine, and we parted.

Of course, it did not work, using either account settings.

On a hunch, and to be fair, i contacted my web-host. A tech rep literally took less than 1 minute to find, and fix my problems. We changed some settings in the internet explore menu, and i have had no problems for 24 hrs.

My question is why do verizon tech people not have this basic knowledge.

I am disappointed to say the least. I cannot for the life of me understand how a company can hire people who lack even basic communications skills. Are they aware of how difficult it is to get any help, if only one person speaks intelligently enough to be understood?

I'll probably be shopping around for another provider soon!

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customer 45
Richmond, US
Nov 26, 2010 6:47 pm EST

HOw can such a large company have such poor customer service - across the board, no matter what the area. You will lose this customer absolutely!

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Yung Cease
Saint Albans, US
Sep 28, 2009 11:23 pm EDT

I can tell you why all of you are unsatisfied with FioS. You keep getting horrible rep's and its not your fault. I work for Verizon FioS have for a year now and i can say the same thing's about a lot of the people there. No one take's there job seriously enough and they don't want to take the time to learn anything. Not bragging at all but i constantly get told how great of a technician i am. I actually took the time to learn all the correct material plus some, and i care about everyone of Verizon's customers. To be honest i am 3rd party through Verizon so i am not officially even with them but i love the work. I hope that i get the opportunity to work with any body who reads this post and has problem's with there service. I will be glad to fix anything, and if I cant fix it then i will definitely point you in the correct direction!

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Dennis
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Nov 15, 2008 2:58 pm EST

I think they only have 2 people working the tech support phones. It's amazing how long it takes to navigate the web to get the number after which you have navigate their stupid automated system just to be put on hold for 15 minutes to speak with a support person who half the time does not know what's doing on. I've only had FIOS for two months and had to call them three times. Seems they have an issue with their set top box hardware as ours had to be replaced twice. I'm ready to switch back to Comcast and offer to be a spokes person for the terrible service and product FIOS / Verizon really is.

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Fios Technician
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May 17, 2008 2:28 pm EDT

Being a Verizon employee I agree that our customer service is horrible. Our company lost focus on taking care of the customer. The management staff is too worried about making their numbers. Jobs per day quota for the field technicians and call handling time for the online reps. Unfortunately for you the customer you've become nothing but a widget. (A statistic in getting your job done as fast a possible never mind the quality) Fortunately when all of Verizon customers leave us Techs can go work for the competitors. Did I mention we are all being replaced anyways by contract employees who give even less of a dam? Verizons new company motto should be.."Customers are just another widget"

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kdn
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Jan 02, 2008 10:58 am EST

i had same experience with Verizon customer care service. They spent billion $ to build the most advanced FIOS platform for TV, internet and VoIp phone service. But they are the worst in customer care. I did not encounter many FIOS tech and my FIOS installation went very well and I enjoy watching FIOS TV and high speed FIOS internet. I bought new LCD TV before Christmas and ordered a HD STB. I was told the order could take up to 2 -3 business days. I ordered the HD STB on 12/07/2007 and I have not yet received it yet. I have made 5 calls to verizon. On the evarage, every calls lasts about 1 hour. The longest calls were 1 hour 45 minutes. Everytime I called, I was routed around from sale rep to billing account rep and to technical support reps. Most calls resulted with false promises that the problem was resolved. But the problem still exists in the system and I am still waiting for the HD STB to be delivered. Their customer care person kept telling that they had submitted trouble ticket to their IT to fix the problem but it seems no-one is working on the trouble.

While their FIOS is good, their customer care service and their customer system is awfully F*** bad.

I am looking from verizon website for the VP who is responsible for IT and customer care service and I want to send him my F*** complaining letter.

KDN

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tammy t
,
Jul 11, 2007 6:07 pm EDT

For all of you complaining... look at it this way... AT LEAST YOU HAVE SERVICE!

I ordered FIOS at the end of May, and after two reschedules on their part, and the third where no one showed up... you catch my drift. To make it even better, a month later, when the tech does come out, he only installs the outside lines, and leaves in the early afternoon because he 'can't work overtime'...leaving me hanging once again, as no one followed up. On my FOURTH appointment, they finally got it installed... yet, I have had NO PHONE SERVICE. Its towards the end of July mind you...

I have spent over thirty hours on the phone, talked to approximately 20 people (as I call every day now just to get my point across) and no one can seem to figure out what the problem is, and the tickets keep getting pushed from one office to the other, no one letting me in on what is going on. I can't wait for the first bill, as I assume I have been charged since the inception of this catastrophe. Needless to say... I hate verison as of right now, and even though I detest Cablevision more due to the monopolization of that company in my area... they are looking better and better and better as the days go by.

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G
12:00 am EDT

Verizon Signal dropping constantly

Just had FIOS TV and internet installed yesterday, and the internet signal quality has been unstable from the start. Blips every few minutes causing my wireless cared to have to re-connect. It's dropped out 18 times in the last 90 minutes, including a 3 minutes 20 second outage.

Perhaps Verizon should confirm its capacity in Arlington and Falls Church, VA, before selling more service? The TV picture quality is spectacular, though!

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NYLady
Ozone Park, US
Jun 08, 2014 7:28 pm EDT

I had verison DSL for a few years. After awhile every time it rained I would lose the internet. It was caused by outside wiring. Fixed it. A year or so later same problem. Tech spent 2 hours here and suggested I order FIOS since Verizon wont repair copper wiring soon. I would be at their mercy if I held on to copper wiring. He called the office and set me up with FIOS. I was told my phone and internet would be on the same FIOS. Bill would include both. I was told with FIOS I would not have any more problems like I was having. Fine I said. 2 Techs came and spent over 6 hours. 1 outside doing the wiring..1 inside doing the drilling of holes in walls and putting a monster of a control box in my living room, where it is very noticeable. Not to mention wires in abundance showing. Eyesore. What a mess I had to clean up from the hole making, the wiring being attached along wood work and around closet door to the drilled hole from one room to another. I was totally not happy with the results. Ok... 6 hours later the 2 techs leave with a parting remark I will have no problems from now on. No sooner that they left I tried to get onto the internet and nothing. I ran outside managing to find 1 tech still in his truck. He came back in and said I had to go to the connection and hit Auto connect. Fine... He left and 5 minutes later I was booted from the internet. That was 3 days ago and every 5-10 minutes I am booted. I tried everything to stay connected. i called support and they said it was my phone wiring causing the problem and would cost me $95+ to correct it. DUH...If I have a phone wiring problem now how come I didn't have it with DSL? They said I had issues with DSL because of my calls when it rained...so it must be my phone wiring. Willing to send a tech out for $95+ if I wanted . My question...which they wont answer, is how come they didn't change my phone to FIOS too after they said they were going to. With the mess I went thru they could have built a FIOS station in my home...lol Now I am stuck with FIOS that doesn't work and high blood pressure caused by the run around to boot.

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matthewjones
Brick, US
Jul 03, 2011 3:37 am EDT

Not only is my internet dropping... But follow this..

I have 2 wireless laptops and 4 PC's + the XBox...
All PC's drop internet but my son is still playing XBox Live!

Then to make matters worse... I cannot ping my printers or other computers.
Purchase gigabit switch and hang it off of their router... Doesn't matter. I still get dropped and still cannot ping anything internal. Sometimes for 1 minute - sometimes for 10.

Their in-home agent usually gets the network back up but doesn't phone home to report. How dumb is that...

I had Comcast for 18 Years! NEVER did I have these problems. For me - It was a savings of $50 month due to a partnership with the company I work for!

Argghhhhh...

Technician coming Tuesday. Now That's how I want to spend my vacation!

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Terri Howard
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Jul 12, 2007 7:31 am EDT

I am having the same problem. The wireless laptop will stay online for approximately 4 minutes before I lose the signal entirely. Everything drops. I disable/enable wireless connection to get another 4 minutes. This is insanely annoying. The router has a LAN wire connection to the other PC. It drops as well. Not as often though.

I'm told by a techie relative of mine that this has to do with FIOS having a limited number of channels to work with. Too many neighbors on one channel and the signal gets muddled and/or interrupted. It seems there is some method of changing that channel that neither Verizon nor I am aware of.

I have to invite Verizon out to my house all over again to fix this mess. (inconvenience!) I've given up surfing in the interim. It's just too frustrating.

Also, I got a 2yr, $99/mo contract but my last bill was $195. I know there are phone taxes but come on... that's a bit much.

Sincerely,
Annoyed

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Old FiosUser
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Jun 30, 2007 11:37 am EDT

I have the same problem, keeps dropping connection. I have to reboot the router. I am in constant touch with the VZ support with very little help. They were talking of replacing the ONT box outside the house.

Surprising to know you were having the same problem. I guess this problem started for me on June 25th 2007. TV works fine. On Demand is DOWN.

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12:00 am EDT

Verizon Fios is a fraud!

Dump verizon fios! They lie and cheat and swindle. Poor customer service!

I was promised the triple play package by a fios rep which is the fios tv, internet and telephone for $100 + tax. A great deal which pulled me away from the completion of time warner and dish network or direct tv. I was a verizon telephone and wireless customer for over 5 years. But today will be the last time I purchase any product from verizon. I received an $795 invoice and I have spent over 6 hrs this week calling them to understand the bill yet I am pushed around from one rep to the other and from verizon tv to verizon telephone reps and no one is willing to explain why I was told that my bill will be 100+tax. Am I being taxed $700. I performed my due diligence to try to resolve this matter and the idiots managers at verizon fios need to be fired! Because I bet they will loose more former loyal customers as they continue their corrupt method of misinformation and lack of accountability.

I am convinced that at verizon the customer is wrong and the crooked are right.

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Stuck with FIOS
Medford, US
Jul 19, 2011 12:50 am EDT

Verizon FIOS service is excellent. However, their billing department are a bunch of monkeys humping footballs. They have absolutely no idea what they are doing. I almost WISH they were acting maliciously, but I honestly think they are just dumb. We had a perfect Quad Play package for 2+ years ($209/month), until we decided to move. Bad idea. Ever since, our bill has been all over the place. Some bills have come in DOUBLE the amount they should be. Plus, the "President's Office" changed our plan to a lesser one, to help "alleviate" our issues. ###s. We are in the process of filing complaints with the Board of Cable Television and the Attorney General, as we have copies of EVERY single bill. Good luck to all who sign up for FIOS. Unfortunately, our only other option in this area is Comcast, which was far worse (if you can believe it!).

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4everdone
Pittsburgh, US
May 09, 2011 2:44 am EDT

Verizon is going down fast. All the good workers are retired, gone etc. I have had Verizon every since it was Bell Atlantic, Bell Telephone & AT&T was separate. They suck now. I have been calling every month to attempt to correct a bill with junk on it that I did not order. They talk to people like we are stupid. They tell you a different story for the same problem on each call.

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FIOS INSTALLER'S DON'T LISTEN
Rockville, US
Aug 11, 2009 12:33 pm EDT

THEY ARE CHEATING PEOPLE AND THEY DON'T CARE.

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FIOS INSTALLER'S DON'T LISTEN
Rockville, US
Aug 11, 2009 12:30 pm EDT

WHEN I HAD FIOS INSTALLED IN MY HOUSE THEY DID NOT DO WHAT I ASKED AND DRILLED A HOLE THROUGH MY NEW SIDING AND TOLD ME THEY COULD NOT BRING IT UP THROU THE FLOOR THAT WAS OPEN IN THE BASEMENT.I FILED A COMPLAINT WITH THEM AND THEY TOLD ME THAT IT WAS DONE TO THEY'RE SPECS AND I WAS NOT INTITLED TO MY SIDING BEING REPAIRED BUT THEY CAME OUT AND MOVED THE LINE TO WHERE I WANTED IT, BUT LEFT THE HOLE IN MY SIDING.

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Wes
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Nov 05, 2008 10:55 pm EST

lol the verizon fios internet is MUCH slower than my previous DSL internet. and they said it was faster LIES

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Leroi R. Spangle
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Dec 29, 2007 7:25 pm EST

I had major problems myself with Verizon in Pittsburgh, PA.

Before anyone orders Verizon, do research, call the BBB for reference information. Better yet, get FIOS literature and try to reach someone other than the people who take the order.

Keep in mind, you can file a formal complaint against Verizon with your State Attorney General.

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Out of luck
,
Dec 26, 2007 12:18 pm EST

I ordered the Verizon triple package, and was supposed to have the t.v. and internet installed. They gave me a range between 8-5. I tried to get it narrowed down, and they refused. After waiting at home all day, I received a call at 3:00 to inform me that they wouldn't be coming out. Is this a crock or what? I refuse to go to a service that's no different than Comcast. Verizon SUCKS!

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12:00 am EDT

Verizon We don't care, we don't have to!

At 10:30 AM this morning (Thursday June 20), I called the number Verizon publishes for their Northgate Kiosk and Northgate store. http://www.verizonwireless.com/b2c/dispatcher

The phone rang for 6 minutes but nobody answered. This is not uncommon, they often appear understaffed, and that can be understandable. However it seems like robbery that Verizon has billed me for those 6 minutes.

Since changing is costly and time consuming it seems like the old Ma Bell slogan "We don't care, we don't have to."

Thanks,
Tom (long time customer).

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12:00 am EDT

Verizon Lack of disclosure of international long distance plan

When I ordered a new residential phone service with Verizon back in March 2007, I chose the "I don't wish to add a Verizon international calling plan" option. I was under the impression that no international phone calls can be made with this option.

That was a $412.49 mistake. A relative made international phone calls in May 2007 without my knowledge. Verizon is charging me $412.49 for 81 minutes of phone call to Taiwan. My beef is that when I chose the "I don't wish to add a Verizon international calling plan" option, there was no further information (not even fine print) on what this option entails... not to mention the incredible $5/minute call rate.

3 phone call attempts with Verizon only resulted in their offer to take off 25%. I refused & decided to take this up to the FCC, BBB, and FTC.

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liz in PA
Hershey, US
Jul 09, 2009 6:13 pm EDT

Booby trap? No kidding. We have international calling plans on two of our Verizon cell phones. Our daughter, who lives in Japan, made a call on a recent visit home to her boyfriend in Japan from our landline (no international plan on that line) which resulted in a charge for $340. I spoke to four verizon representatives who said they would make no adjustment because I had no plan on that line. I agreed, but asked them to give me a break because we have been a total Verizon household for years and years and were already paying for two international plans already. Obviously, they don't believe in keeping loyal customers happy. What an outrage and a ripoff. They basically told me to go complain to the PUC. Thanks for nothing, I said, and hung up. Does anyone know if there is a better way to deal with this scam? Thanks. Liz

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Pissed OFF
New York, US
Jan 21, 2009 2:19 pm EST

Same thing happened to me. A 29 minute call to my girlfriend in the Czech Republic cost me $150. Four calls to Verizon and no satisfaction. I compare it filling up your gas tank, afterwards, the service station attendant tells you "It's $100 a gallon.". The problem with the policy is there is no disclosure. It's a customer booby trap.

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vijay
Alexandria, US
Jan 21, 2009 12:12 pm EST

I had the same result but with a different path. I was billed $10 per minute for 2 international calls when I signed up for a bundled package. I was told by customer service that it came with the international plan. I have lodged a complaint with BBB. What other venues are available to protest this blatant scam?

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Shelly-Ann Grayson
,
Aug 21, 2007 11:23 am EDT

I am having the same issue with Verizon for calls inadvertently made by a visitor. I was not even aware that international calls could be accessed from my line. Who do I speak to in order to get the ridiculous $5 per minute charge reduced? It is useless trying to resolve via Verizon customer service agents, they just give a standard scripted response. What a scam!

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12:00 am EDT

Verizon Customer harassment

My name is Kimberly Vine and I'm a victim of a major corporation who monopolizes the market. My problem started January 1, 2007 when Verizon started pushing their customers to switch over to the new optical wire. I opted not to because my phone has been working just fine for the 6 years living here. Since I opted not to switch for a fee then my phone has not worked consistently since January 1, 2007. I've reported the problem at least 25 times, spoken to Supervisors, techs, foremen, sales, etc... And all gave me the same answer. "Ms. Vine if you switch to the new optical wire then we guarantee that your phone will work otherwise they could not help me!" I've been hearing this for the past several months. I now have a wonderful tech out right now and he is telling me that Verizon is telling their employees to sell the optical wire to every customer and try to get their Internet and cable service as well! This tech also told me that my problem can be easily fixed within the centralized verizon location but verizon will not because their goal is to have everyone switched by the end of 2007 and have their cable and Internet service as well. Now if Verizon wanted to switch everyone to this optical wire for no fee then I would do it but I'm not going to be another victim. Most of my neighbors are elderly and have so many problems with the new wire and they are so upset but do not have the energy to fight this big company! So I'm it and hope fully with you on my side as well then we can concur this harassment together! Someone please please help us! Thank you!

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Arly
Boston, US
Jan 29, 2009 11:44 am EST

As with all utilities companies, phone companies are regulated by your state utilities board. I suggest you look on your state's website for information regarding utilities regulation and file a complaint with the state board. That will force the phone company to appear before the board to defend themselves and most likely the board will rule in your favor.

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12:00 am EDT

Verizon National freedom plan is not what they say it is!

We have been customers with Celluarone for years then of course Alltel buys them out and we have had nothing but problems since. We changed to the "National Freedom Plan" back in November. This is pretty much no roaming, no long distance etc. In certain areas we could chance getting roaming charges, but we were explained those would be in very remote places. For the last approx. 3 months every month we have been charged roaming in area that we go to on a regular basis, have always made phone calls from and never charged before! Then when I call to dispute it they don't even care about your concerns. They are nothing but rude and when trying to find a number to put a formal complaint in, well that is IMPOSSIBLE! We can drive all the way from Colorado to Florida and no roaming anywhere, but we go about 75 miles from our home we get charged. Then we travel to DENVER which we go to on a regular basis and all of the sudden we have $20 worth of roaming in Denver even though we were just there a couple weeks or so before and did not get roaming charges. EXPLAIN THAT ALLTEL? Another thing is that they cannot do anything about the roaming charges (which is a bunch of poop), but it is o.k. for our phones to be "SEARCHING FOR NETWORK" yesterday for Five hours and we were unable to use our phone service which we pay for, and they in no way try to make that right either! ALLTEL is a RIP OFF and I will proceed until I find the access to make a formal complaint rather dealing with these rude customer service people!

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Frances
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Nov 29, 2008 9:22 pm EST

I have been with alltel for about five years. First I had a prepaid phone, which worked ok... I live in kentucky and work in southwest virginia( one hour drive one way) so I have to have a phone service that I can depend on and can afford.. A friend recommended going with a contract phone, so I done that and had that phone almost 2 years and it died. To make a long story short, I decided to get a new phone and go with a family plan. All went good until I get my first bill...$200+ bucks...WOW...guess what ROAMING, after being told I would not have roaming charges...I sure didn't before...If this is how their plans work, I am definitely not interested...My individual plan never had roaming in my travel area or in my home area in kentucky...and now that I have a family plan, I have roaming...WHY?

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Michael
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Mar 29, 2008 10:38 am EDT

Alltel's national freedom plans allow for free roaming as long as you are paying attention to your roam indicator on your phone. No cellular company has complete coverage across the nation... FCC regulation prohibit that. Therefore, Alltel roams with Sprint, Verizon, US Cellular, Cellular South, and AT&T (in the CDMA west only) to give customers nearly complete coverage. All of the above carriers also do this- this is nothing new. If you are not on one of these networks at the time, then your phone will display the appropriate roaming indicator-- a solid R or solid triangle at the top of your screen, meaning that you will be charged for using your phone in such area. Therefore, you, as the consumer, are responsible for watching your roam indicator when you are in an unfamiliar area. The fact that you made no mention of a roaming indicator tells me that you weren't paying attention to it... so, by what you've said, the charges seem valid to me.

I can tell you from experience that when many people are initiating service with Alltel, they are too busy looking at their new phone to listen to what the representative is telling them. People kill me when they claim they weren't informed of things when they got service. First of all, it is impossible for Alltel, or any other company for that matter, to inform you of every possible microscopic thing you need to know. If they compiled it into a book, you wouldn't have read it anyway. If people would spend less time tending to their neighbor's business, and tend to their own... meaning, start investigating your wireless service and get to know what you can and cannot do, then they would be much better off. I've been with Alltel for years and never had a problem. Grow up!

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12:00 am EDT

Verizon This is not my bill!

I just received a bill from this company Verizon Maryland Inc. stating that I owe them $743.90 and I have never ever had verizon. The phone is in my wife's name. I would also like to know where this number was at so I can get this solved. I want to know the address where this phone was hooked up at because I'm not paying for something I never had

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Lisa Moore
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Feb 27, 2008 5:51 am EST

I have a settlement offer for a disconnected phone I never had. Address is Afni, Inc
PO Box 3427 Bloomington, Il [protected] wwww.afnicollections.com. What do I do? Please e-mail me at lmoore38@hotmail.com

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12:00 am EDT

Verizon Alltel wireless is robbing their customers

I have been an alltel customer since 2017 around the 1st of January 2017. We made a trip from South Georgia to Mass. and back (round trip) my billing cycle ended on the 14th and to my shock as i opened my bill and i was charged over 500.00 in roaming charges but i was suppose to be on the national freedom plan where roaming is suppose to be free on that plan so I call alltel with my complaint and i was told they would make the changes to my account and check on the roaming charges so i give it a couple of weeks an called back just to be told that all the roaming calls we made not one hit an alltel tower and there not covered if your call hit someone else's tower you have to pay for those it's only free roaming if you hit an alltel tower. I guess they forgot to tell me that part. So i paid more money for more services for my phone at no extra charge. So i ask the supervisor at alltel customer service did she real want me to believe that not one out of all the calls we made and received on these phones used for our business not one of our calls hit an alltel tower. I told her to come on she wouldn't believe that her self if it was her hard earned money that was footing the bill. So the end result was i say i call in to report being over charge on my bill and when i was finished with my complaint. Alltel came out on top and ended up coasting me more money than it did before i called because they change my bill to what i was supposed to have which cost more money but my free roaming didn't apply because i didn't know a little light on my phone will flash when i have an alltel tower valuable information that i never got told. Then in December 2017 i went into our local radio shack where they setup alltel wireless accounts and in January 2017 we also add two more phones to our account under 2year contracts where in December 2017 i went into radio shack and ask to have them disconnected and was told it was a 200.00 early disconnected fee and told the lady at the counter that it was costing me more than 150.00 a month phone bill on those two phones with no one using them told them would rather pay the 200.00 disconnect charge than keep paying 150.00 per month then I'm told on my second trip back next month to ask again to have those phones turned off then told it's 200.00 per phone which is 400.00 and i agree and tell them to switch the two phones off at radio shack and i saw them call alltel and ask for the request and still March's bill came in and guess what again charged for those phones so i call alltel about the charges with tax and all and no activate one phone was $76.26 and the other was $67.26 which is $146.52 per month bringing the total over charged $439.56 so they tell me there going to give credit for the $49.99 they charged me per phone per month which comes to a total of $299.98 so i ask about the other charges so then she gives me credit for $80.89 and $6.90 so that brought my total credit to $392.69 and I'm still owed 46.93 once again alltel came out on top. And if this wasn't bad enough this is really going to knock you down I was talking with a friend of mine my cell phone bill and when i telling her about how many phones we had and what it was costing us she ask if she could see my bill because she though we where being over charged so i did and she went to saying oh my god oh my god she ask me why where we all up under separate contracts i said were not and she says your husband has 4000 peak min's and pays $149.99 and everyone else is paying $49.99 per month and they get a thousand peak min.'s per phone which brings the total min.'s to 8000 min.'s per month at the cost of $349.95 plus tax then don't forget mr. rescue is $3.00 per month per phone that i never ask for but if you don't call them and tell them to take it off your bill you keep paying for it. And if you are a BIG traveler save your self the money. Then i was hit with the shock of you'll don't have the family plan and i said yes we do and she said no you don't either because the family plan is 9.99 per month per phone and we would all share the 4000 min.'s on my husbands contract and we all where only using around 3000 peak min.'s which is 1000 below my peak min.'s At $149.99 plus 4 phones @ 9.99 which is a total of 189.95 plus tax so i paid $160.00 more every month $1920.00 per year over 4 years $7680.00 so i go to radio shack and they said I needed to call alltel because they couldn't do anything with them. So i did and as the young lady answered the phone i just didn't know quite where to start but that i needed someone to lesson to my concerns and to try and put them self in my place putting alltel aside just one person talking to another person and give me there honest opinion on my situation and she did she told me I had a real mess and she told me if she was me she would try and talk with a supervisor but i could tell in her voice that it would have to be a act of god to get a good turn out so i explained all to the supervisor and you'll never guess what she said after I tell her everything I'm SORRY alltel has robbed me of $9,396.93 that i know of and have found so far. She said i should have noticed my bill better and i told her that i had trusted alltel to take care of there customers as we would take care of ours they say alltel don't stack contracts well i beg to differ i even told the lady that she had my phones cut off for non payment and i have done nothing but stay on the phone with alltel trying to get them to understand they have robbed me of almost $10,000.00 dollars and she informed me they needed 1300 and something dollars to restore service so i answer her in a way to let her know she's lost her mind if she thinks I'm paying alltel anymore of my thousands hard earned money i even told her alltel didn't need my money just to meet me half way that heck i meet them over half way i even suggested wipe the slate clean and start over alltel would still come out on top but i got nothing now you see how much alltel appreciated my business and they appreciate your's just as much as mine i believe somebody has alltel get to big for there britches. My closing comment to this supervisor was did she know how may people my 500.00 in roaming charges could have helped not to count all the rest i paid alltel and i told the lady did she even have a clue how many family's i could have helped with the money they over charged me. And i left her with this If this was a test she failed and god bless her.

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Victoria G. Roose
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Jan 15, 2007 12:00 am EST

Dear Complaint Department:

I have been receiving multiple threats regarding my personal safety from one of your wireless subscribers. They are coming to me in the form of text messages. I am in fear for my health and well being and would like to know the process to get this person to stop sending me these messages and not bother me again. My name is Victoria G Roose, my phone number that he is sending the text messages to is [protected], His name is Mitchell Fisher from [protected].

He is sending the messages to my business and home. I am in fear for my life and need help to resolve this problem. Please feel free to check out the information I have sent to you. I am in touch with law enforcement but need to know the process on your end in order to take further legal action.

Please feel free to contact me at any time

Sincerely,
Vickie Roose

Valerie
Valerie
, US
Oct 21, 2008 9:02 am EDT

Alltel is unwilling to help put a stop to identity theft. It seems as if it is a common practice for criminals to use your stolen credit and bank card information to replenish prepaid Alltel accounts. This happened to my husband after he used his card at an Outback restaurant in our area. He phoned the Alltel customer service number and the rep confirmed that the card was used with their company, but he would need to take that up with his bank. While reporting the incident to the bank the teller told him that this was an ongoing problem with Alltel. She said she has personally spoken with Alltel representatives, and they feel as if it is not their problem. How is the bank or the consumer going to stop this action if Alltel will not cooperate and disclose the information on the crooks that are doing this. I am currently an Alltel customer and it is really disheartening to know that I am affiliated with a company that sides with the thieves.

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Retha Bailey
Big Sandy, US
Mar 01, 2009 3:22 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I signed a contract with Alltel for my Son and Daughter-in-law to have cell phone service with Alltel several years ago. The problems started when Alltel started over charging on their statements. Alltel had added bogus charges to their bill that they had no idea what these charges were for. Their phone bill went over 600.00 dollars in September 2017. When I called and asked what these charges were for, Alltel could not tell me anything. Just that the charges were theirs and they had to be paid. I asked Alltel to put a hold on their bill until they could get it paid down some, , the lady from Alltel told me that they would do that. I asked the Alltel representative if any more charges would be added to their account and she told me no more charges would be added. Well, , , in November 2017, my Son's Alltel bill had went up over 1100.00 dollars, even though Alltel had disconnected my Son's cell phone service in September 2017. When I called to try to resolve this mess, I was asking questions about my cell phone account and the Lady from Alltel hung up on me, so I called back and ended up talking to 3 people from Alltel and none of them wanted to talk to me about the account or answer any of my questions. Alltel service representatives acted as if they did not know anything about the cell phone service. Alltel had turned the account over to several collection agencies in November 2017, even though my Son was paying a monthly payment to them all along. My Son was getting 2 seperate bills from 2 different collection agencies and a bill from Alltel every month. He had no idea which one of these companies he should be paying, so he kept sending Alltel payments each month to Alltel. I called Alltel and asked them where the money was going that my Son had been paying and Alltel said they did not know.. So I called the collection agency that had been harassing me and I paid the bill to get those people off of my back. I would suggest that people should stay away from Alltel, because they will definitely over charge you and there is nothing you can do, but pay the bill. I still don't know where my Son's payments to Alltel went. I can only assume Alltel was putting the money in their pockets and not adding the payments to my cell phone account.

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Steve_in_MN
, US
Sep 13, 2009 4:21 pm EDT

I let my daughter use my credit card to put $100 on her account which as about $80 past due and a new billing cycle put the entire amount due at $160. For the next two months Alltel billed $280 every two weeks to my credit card. I called first to them and they assured me they would no longer bill my checking account and couldn't explain what the charges were for. The next month I had to jump through hoops to get my credit card company to refuse charges from Alltel. I never received any satisfaction of the problem from Alltel.

Then in July 2017 I gave my other daughter a check to pay her bill at the local office. They have now decided they can deduct her bill from my checking account without any authorization. I have stopped all payments to Alltel from my checking. My bank recommended I pursue them for fraud and I agree.

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Ron Strenger
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Jun 13, 2008 5:10 pm EDT

Incident
I started service with Alltel on January 30th 2017 and canceled service on February 2nd, 2017. All equipment was returned to the Metro Center location in Phoenix on January 3rd, 2017. After calling Alltel to let them know that I had returned the equipment to the store, they informed me that I have an outstanding bill of $133.31 and that they do not pro-rate and all fees must be paid. I was taken aback by the raised hair on my head! I said I was only with Alltel for 3 days and made TWO phone calls within the My Circle calling plan (which are FREE) and simply started their service so I could tether my laptop to my phone, but the woman who sold me the phone and tethering kit did not realize that the phone she sold me was NOT able to tether. The tethering kit she sent me was for the same BRAND of phone but for a different model of phone. I told them I only made two calls on the My Circle plan and all they told me is they do not pro-rate and I owe all fees billed. I started the $59 a month plan, so I am very confused in how my bill reached $133.31 in 3 days. They could never explain this to me and when I would ask, they would simply tell me to hold and they would transfer me. I think they do this on purpose to make you give up after several transfers. Alltel is a BIG scam company and I have found MANY complaints online and new ones documented every time I check. This has now gone too far as my bill is up to $150 with interest reoccurring monthly. I have contacted an attorney which in turn sent them a letter demanding they clear all said charges. They never responded. I then sent a letter to the Attorney General and their response was I need to provide receipts for the equipment being dropped off at the said store and documentation of time of activation and termination. They will then re-evaluate and provide a resolution. I say... YAH RIGHT ALLTEL! this is simply one of your tactics to delay the issue and run my charges up even higher. I am still waiting for the FCC's response to my complaint I submitted. I am also going to file complaints on every site possible! It really is sad to have to deal with such rip-off companies. They take advantage of the people and I'm sure, end up winning in most cases and the people who can fight their way through and win... it's no big deal to Alltel because they already screwed MANY others and won.

Damage Resulting
I am now being charged reoccurring interest every single month. They seem to have NO intention of resolving this manner in a fair way.

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JLJ
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Apr 17, 2008 10:54 am EDT

Alltel is the worst cell phone company i have had the misfortune of dealing with. I used the pre pay plan because i dont like being locked into a contract with no real way to get out of it should there be a problem. I moved from one state to another and all i wanted to do was change my location and number so i wouldnt be in a constant roam zone. You would think i was attempting to steal one of their children the customer service was rude and useless. When i attempted to reach a manager i was told the manager would not talk to me or take my complaint about the call center problems. After a great deal of searching i finally managed to get a hold of corprate headquarters and did get someone to listen. They are very fast to say they are sorry but they really dont care about customer service or they would make it easier for us to complain so they could address these concerns and actually do something to improve their services. My opinion do not get involved with this company do not enter into a contract with them. When i googled them i was amazed how many complaints were posted just about their customer service. I was also amazed that they were ordered by court to re train their staff at call centers to provide better service. I wonder if that judge is watching to see if his order was followed because it doesnt appear to be.

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dunning
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Mar 18, 2008 7:15 pm EDT

Alltell Sucks! they sold me a data card that was suoopsed to work wherever I went. I moved 270 miles north (to a more metro area) and it dosn't work. they insist they will charge me 200.00 to end the contract on a service that never worked correctly from the get go. CRIMINALS! and they need to be put out of business. I have been an alltel costomer for 5 yrs and they have now shown me what criminals they really are. SHUT THEM DOWN! ###.

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Jack Taylor
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Dec 28, 2007 1:35 pm EST

I live in Thomasville, NC and have been with alltel since 1996. I recently moved approximately 3 miles from my original location. I cannot receive service at my present location. Unfortunately I had up-graded my original 2 phones with newer models 9 months ago. Complaints about reception were null and void responses. I can go 1/8 mile in any direction and get reception. I was extreamly up-set when a contract fee of $400 was applied for early termination but to no avail. It seems that I have paid for services I would never receive. Isn't that robbery?

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Donald Sherman
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Dec 04, 2007 8:39 am EST

Sat. Dec. 1 I called #729 to obtain the new balance on my account; ideally, it should be about $47.00; instead, it was a whopping $500.++, and I called Customer Care for an explanation on the inflated amount. Guess what? It was the minutes used for the Axcess Web. But wait - I had planned on my plan minutes being used for the Web, but "Danielle" said the only way to avoid the per-minute charge is to pay the extra $10.00 per month for unlimited data minutes. She confirmed my sudden belief, the calling plan minutes can NOT be used for data minutes on the Web, and given Alltel's advertised message to "Take the head-to-head challenge..." against At&T, Verizon, Sprint and T-Mobile. In my opinion, when it comes to the mobile web, Alltel has flunked the test by a wide margin, and I intend to advise the corporate officials accordingly. Good thing I haven't signed up for any automatic drafts on my credit cards or checking accounts.

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Lillie Trotter
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Nov 20, 2007 10:32 am EST

I contacted customer service and requested time to pay my bill. They gave me until November 16th at which time I went online and paid the bill. When I made the payment there was no indication that a debit for the same amount had already been charged to my account.

On November 19th when I checked my bank records I saw 2 debits: one for the amount I paid online and one that was drafted from my account. When I called to ask that one of the debits be credited back to my account they said it would take a few days. They said that would have to review tapes to see if I had authorized them to debit the account. I told them that it was my understanding that they were giving me until the 16th to pay, not that my account would automatically be debited.

They then said that if it were their error they would credit my account in a few days. But if it was "customer error" they couldn't help me. The fact that they got their money as promised flew right over their heads.

ALLTEL is a classless company run by classless people. And that’s putting it ever so mildly!

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Verizon - Free trial scam!

Idearc telemarketing liars are selling very expensive internet or Super Pages listings using phony free trial offer. After you agree to a free trial, they start billing immediately and they refuse to cancel. I can give anyone details of this scam, just send me e-mail if you are a victim of these crooks.

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Verizon Very bad customer service

Verizon cell phone service - Surprise AZ

Bought phone in IL, worked fine, came to AZ for the 4 winter months. Surprise growing area, now 100,000 people. bad service, Jan. and Feb. very cold here this year, had to sit outside to talk, even then lost calls, fading in and out, etc. gave me 2nd phone, no better.

Went to store half hour away few times. All they say is a new tower will help and should be up by end of summer.

My old Spring phone worked fine here, why shouldn't Verizon work here?

Customer service on phone ridiculous, told me to sit on North wall in house to talk. Another one said cell phones are not for in home use!

Finally, one person seemed very interested. Said they would check it out and call me in 12 hours. That was on a monday, by thursday, no call.

I went to store and got very mad! They said they would give me $20 off for 2 months. Had no explanation why no one called.

I tried to e-mail on their web site, kept saying i put in wrong account number (it was the correct number) then i called and got some department above the customer service department. A michael carl said to e-mail him and he would forward it to the proper party.

I did that, and of course, no answer from the "proper party"

What a terrible company. When i see those tv commercials i feel like throwing something at the tv

I am on 3rd phone, and service ok outside but not good inside the house! The weather nice now, but i am tired of talking on patio where neighbor can hear me. Used to like to sit in bedrdoom and chat with friends.

Bad service on local calls, long distance, verizon to verizon, etc.

Would never recommend this company

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PSP
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Sep 13, 2008 3:39 pm EDT

I am a current customer and had called in to check about phone offerings. In the process the person asked if I wanted to have 500 mins are no charge. I have 700 min plan but dont even come close to using it but accepted the offer thinking it did not matter. I received a billing statement will confimed the 500 min offer but also having a note that there is a cancellation fee of $175 for early termination. There is a chance I will terminate early in Dec but would not have accepted the offer on the phone had I know about this. This is a "bait and switch" offer by Verizon. I have been happy for many years but if Verizon does this, then it is time to really move away. Calling customer service did not help today. They have no proof of stating about the termination fee anywhere and will be complianing about this everywhere I can ..

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LINDY LABUSCHAGNE
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Apr 03, 2008 1:13 am EDT

STILL NO ANSWER FROM CELL C I AM NOT HAPPY WITH THIS KIND OF SERVICE I AM THINKING OF CANCELLING THIS CONTRACT.

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LINDY LABUSCHAGNE
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Mar 31, 2008 12:37 am EDT

I AM NOT HAPPY WITH CELL C EVERY WEEKEND IS A PROBLEM AND SOMETIMES DURING THE WEEK AS WELL. IF I WANT TO MAKE A CALL THE SIGNAL IS SO BAD THAT I CAN NOT MAKE ANY CALLS NOT EVEN A SMS CAN BE SENT.

I UPGRADED LAST MONTH BUT I WOULD LIKE TO FIND OUT IF I CAN KEEP MY SAME NUMBER I AM USING NOW.

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