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2.5 1270 Reviews

Verizon Complaints Summary

478 Resolved
781 Unresolved
Our verdict: Engaging with Verizon, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Verizon reviews & complaints 1270

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T
12:00 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Verizon - Superpages contract scam!

I was told by my salesman too that the contract was month by month and that if I was unhappy with my ad that I could call in and cancel it. I contacted many levels above this rep. and was stone-walled at every turn. These people are crooks. The fact is that Verizon doesn't even own Super Pages, Idearec does. I don't know what to do. They fall back on their...

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K
12:00 am EDT

Verizon Account was turned to collections

I closed a wireless phone account with Alltel in 2002 because of frequent billing errors. At the time the account was closed Alltel sent me a letter stating what they would accept as final payment to close the account which was $300. I then sent a check to alltel for $300. In 2004 I got a notice from a collection agency for the final payment, which I had paid and the payment had cleared my bank. When I called alltel they would not even talk to me about my account because it had "been turned over to collections".

I have a copy of the final check paid to alltel and it shows a different account then mine on the back side of the check (off by one digit). So it looks like alltel posted my payment to the wrong account, but again alltel will not discuss this as they no longer have my account, the collection agency does. The latest collection agency (AFNI) says my check copy and letter from alltel is not good enough proof that this was paid. What else can I possibly give them. (although in their last letter deny my dispute they say a copy of my drivers license and social security card "might" help. Yeah, right!

I have contact the Alltel corporate office to try and get help clearing this up, but I don't even get a response from them.

Can you point me in the right direction to help settle this matter, it has been almost 5 years since I paid this bill.

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J
,
Mar 07, 2008 9:33 pm EST

you would have to provide proof to Afni that the same exact same account number of Alltel's was paid (afni has on file the same original alltel account number)...

so they must match up...if not...you are out of luck...

pay the bill

ComplaintsBoard
V
12:00 am EDT

Verizon Harassing phone calls after asking to cease & exist!

A young lady Shantel called my job harassing me about a bill with Alltel she was rude after I ask her not to be calling me on my job. She claimed I had talked with her on Feb. 27 and I have never talked with anyone from ER Solution. It doesn't matter that someone wrote it in but i have never spoken with anyone. I do not ow Alltel, This company has tried to reap me of by double building me and charging me outrageous fees that I had already paid them. I have te documentation of the bill one of their agents gave me and he told me they were double billing me. Not this young lady tell I know you just didn't pay your bill, she was rude and I will be contacting the Attorney Generals office in Washington and North Carolina.

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R
12:00 am EST

Verizon Lack of hd programming!

I subscribed to the Verizon FIOS television service largely because the company claimed to have the most extensive-lineup of high definition programming available. Only after it was installed did I learn that the New England Sports Network, the television home of the Boston Red Sox and Boston Bruins, is not offered by Verizon in HD.

Worse, there is no easy way to contact the company and get an answer about when and if this service will be available. The Verizon website is completely automated, with no option available to send an email to a real person.

The company clearly wants no contact from disgruntled customers.

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joe spark
,
Dec 02, 2008 8:41 pm EST

verizon is no good they ripped me off
do not go with V.E.R.I.Z.O.N lousy costomer service and billing could not resolve matter.

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Seth Monger
,
Jan 19, 2008 11:03 pm EST

File in small claims court. Bring PAPER proof: contracts, communications, transactions

Verizon CANNOT be trusted. TimeWarner cable offers 15 megabits per second in many markets.

get all the HD episodes you could ever want from newzbins

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JohnLL
Glenn Dale, US
Nov 27, 2007 6:58 am EST

Three weeks without email and tech support still cannot fix. I am fed up with Verizon.

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Douglas Ross
,
Nov 01, 2007 6:25 am EDT

Don't go with Verizon Fios. They have no control over their billing system.

I've been working four months with them, and am currently over five hundred dollars over-charged. Service was advertised and sold to me as 65/month - but I'm billed at least 200 dollars each month, because the network thinks I am reinstalling service six or seven times each month.

Customer service calls this "Phantom Installations," and they have no way to stop it. Some have suggested I collect the bills, and then at the end of each year to go to small claims court to try to get the money back. Others have told me the situation should be corrected within 12 to 18 months, at which point I should apply for credits.

Fios is a good internet service, but billing has not caught up. Unless you have 5000 to invest in Internet service (possibly refundable after a year or so) you really shouldn't go this route.

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Jeffrey Gold
,
Oct 31, 2007 9:42 am EDT

I could not agree more. They signed on 217,000 new subs for the quarter and they don't think they need to spend any money on new content as they cant handle the load they have now of new customers. They stated in a press release they will not add any HD content till 2008 in late spring at the soonest.

ComplaintsBoard
B
12:00 am EST

Verizon Fake debt collection

Yes I have received a letter from afni for a Verizon bill that I owe 467.17 from 7 years ago at an address i never lived at and also have my name wrong and also the wrong S.S. number. I even responded when I received the first letter to dispute it and still they say it is valid after I talked to them and told them that my prsnl. info that they have is not mine. How do they get away with this all the time?
I don't know what else to do about it? Ben

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12:00 am EST
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Verizon Wrong charge - no refund!

On [protected], Verizon sent me a package for DSL installation, in response of my online DSL ordering. However, this package didn't contain the modem required for high speed internet connection. So I called them in the following week twice to get the modem, and they said they were going to send the modem. But I never got the modem. So I ordered internet service from another provider. However, Verizon kept charging me every month for no service. I wrote them to explain that I didn't have the service. Then, I canceled my Verizon telephone service and they sent me the final bill, which included $129.77 for DLS service I never received. I called Tampa Verizon office, Becky answered the phone and said she could not give me the credit. Seeing that I persisted, she called her supervisor. The supervisor also didn't want to give me the credit but finally he gave me $30 credit. So I paid Verizon $99.77 for receiving no DSL service. I want Verizon refund the wrong charge. By the way, Verizon did not have DSL available in my area when I ordered the service. In retrospect, this seems to me a trap.

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michelle waters
,
Aug 04, 2008 8:11 pm EDT

verizon are totally rip offs they have issued me a total bill of 1000 dollars for a month i have been dealing with them on there over charges ect if i was that far behind any co. would turn your phone off, they even lost a payment for 240 dollars for last month so i could just stop there harrassing mail and they lost it i had my banki fax they check proff it was cashed and they blamed me for it and said it was my fault. i dont know how i sent it in with the bill. these people should be checked out by the federal goverment i am disabled and they are effecting my health after my payment i was assured no more bills then somehow i owed 700 something dollors how can someone owe thant for telecommunications common on i am not even in bussiness they say everything taken care of when you send your payment in then they make up more charges and you dont even have service with them they are fraudualant and i am pleaeing for someone in a good position to stop them from taking money from the handicape and volunerable people this has been the worst nightmare of my life they even chuckel on the phone as if its a joke to destroy your credit and your health is it worth it the evil and mean i would never ever do anything with these demons again.has anyone else got charged so horrible and been treated so terrible and they get away with destroying credit you work hard for i have multiple scelersis and i used to be a registered nurse and helped many people why do people treat me so bad after all the good i have done you have to ask yourself one question if you owed that much you wouldnt have service they would of disconnected you or something they are scammers and trying to rip people off threating theam like common loan sharks if anyone with power out there please help out the lettle guys we need iyou thanks

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PhillyPunkKid
,
Jul 28, 2008 7:17 am EDT

For the last six weeks or so I have had the worst issues with Verizon as a DSL ISP. I want to share this story so those of you who haven't found yourself in this position yet can possibly avoid some of the headaches that I'm dealing with now.

In mid April, my wife and I purchased our first house. The person we bought the house from did the very least he could to make the house look decent. We found "cover up" jobs all over the house, including the wiring. After about a month of heavy internet use with Verizon it was readily apparent that the wiring in the house needed to be checked.

Since I work during the week, I noticed the worst drop outs in service over the weekends. The signal would drop out for five to ten minutes at a time several times a day. Each time I called the support line, I was told that I had to call them back when the problem was actually happening so that they could track it. Unfortunately, by the time I got through to a live human being, the problem usually had corrected itself. The drop out rate on the weekends was anywhere from fifteen to twenty times over the course of several hours. Sometimes I just had to walk away because the service was so poor, it wasn't even usable.

Twice I actually got Verizon to agree to send someone to my home. Both times I took time off of work and both times a Verizon technician never showed up or even called. When I called back, I found out that the local office decided that the problem was magically "fixed" when enroute to my home. Obviously this wasn't the case. One time they even claimed to have sent out new hardware to my house via UPS without telling me. Unfortunately, this doesn't do me much good since 1) I'm not there during the day to receive it and 2) I had no clue it was even coming because nobody told me. As of this post, no new hardware has shown up.

My call rate with Verizon is usually somewhere in the range of six to twelve calls per weekend over the past six weeks. At no time did anyone attempt to do anything more then log the issue in their system. Granted, the call center employees in Mexico were very nice and considerate. However, the employees in India were rude, ignorant, unintelligible and just plain useless. If I want to be insulted, I can get that here in Philadelphia.

Bottom line, Verizon could care less about you, your service, or your satisfaction as an employee. They employ call centers that are rude, under-staffed and under-trained. Do not sign up for Verizon service if you have a choice. You WILL be sorry.

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MK
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Jun 05, 2008 7:38 pm EDT

I completely agree. Verizon DSL is a complete scam. I wanted DSL service and ordered it online from their website. They required credit card info, etc. After I finally received the equipment, it didn't work. After numerous inquiries, they said they would send a technician out. Thereafter, I was told that my particular apartment in the building was not wired to recieve Verizon's DSL--no existing telephone connection. From that point on, I gave in to the fact that my apartment was not going to get DSL from Verizon and I opted to get it through my existing cable service. One year later I realized that Verizon was charging my credit card for service they themselves told me they could not provide me. After another set of numerous inquiries and call re-routing within Verizon's customer service, they told me the dsl service has been in use and tried to convince me that I was using their dsl service. Too weird. As it turns out, the Verizon technician turned on my neighbor's dsl line and billed me for it for one year. I have tried over and over again to explain this to their customer service reps and supervisors and they have not done anything about it. All they do repeatedly is continue to transfer me around their customer service departments or straight up hang up on me. It's interesting that a search online has revealed that billing consumers for services never rendered has become a mode of operation for Verizon.

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Qidan
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Apr 21, 2008 11:55 am EDT

I definitely agree with you... i ordered the service, but never received the modem.

I called verizon several time, and they charged me for $79.00 for ealier termination fee. I never used the service and they still fk charge me for the cancellation fee... they are damn liar... when i rordered the modem, they said the service starts when you recived the modem...

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Tonya
,
Jan 15, 2008 12:38 pm EST

I am over $400 in the hole right now because Verizon's ignorance to billing. They keep going in my account taking money for no reason and now that they know I am taking my issues to the executives, Im not getting any sort of response. Verizon has NO BUSINESS offering people DSL and tv and all this other stuff they dont have the manpower and capability to provide. They are liars! and I don't know why they are not facing criminal charges!

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Dean
,
Dec 02, 2007 3:02 pm EST

I have a funny feeling after you accepted the $30 you came to an agreement with them, your probably not going to get anything else now.

ComplaintsBoard
C
12:00 am EST

Verizon Terrible service!

At the end of September, my wife and I had Verizon broadband installed. Since then we have had many recurrences of the same two problems: not being able to connect to broadband and being dropped once the connection was made. We called Verizon's technical support several times, but each time the problems reoccurred. We have not even contacted Verizon about the the most recent occurrences as we have no confidence they can do anything. At one point, the tech support person did state that we might need to have a technician come and look at our setup but there was never any follow up to this. We chose Verizon because it was recommended by several people we know. It has been a frustrating and expensive experience as we have to retain our dial up service for those times when we cannot connect using broadband.

Carl Austin
Utica, New York

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Grandpa S
Madera, US
Apr 11, 2011 5:04 am EDT
Verified customer This comment was posted by a verified customer. Learn more

My Verizon MiFi gets 0.2 Mbit upload / download for $60 per month. They were very cooperative about sending their van by our house to check but all they could say is "we confirmed that the performance has dropped - even though we are 8 miles from the tower, this was attributed to many new customers competing for cell usage in evening hours". I have tried multiple locations for the MiFi placing it high with a reflector toward the cell tower - still get 0.2 Mbit at best in the evening hours. Early morning hours gets better.

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Spektyr
,
Aug 02, 2008 12:04 pm EDT

Verizon Wireless Broadband Service is about as useful as a broken foot and as reliable as a politician. The amount of money they charge for a service that falls well short of their advertisements is highway robbery and they are, to many of their subscribers, in breach of contract. Verizon has no legal right to charge early termination fees for a service they do not adiquately provide. Since they themselves know they are not providing the quality of service that they advertise they should waive all cancellation fees for dissatisfied customers.

How about it Verizon? Will you do the right thing for once or will you continue to rip off your customers?

ComplaintsBoard
J
12:00 am EST

Verizon Billing problems

I received a bill for my wireless account I have had for 5 years. The amount was 271.23, I called Verizon and they explained I went over my minutes and did not have free Verizon to Verizon on my plan. Albert the rep. in Texas offer to reduce the amount if I changed plans at an additional 10.00 a month cost. We agreed on the a reduction in the amount of 153.85 leaving an amount of 117.88. He spoke to a supervisor and they approved that amount and I upgraded my service and upgraded my phones. I attempted to make the online payment and it reflected the amount of 146.23. I called customer service and they stated that amount had not been approved. It was only for 125.00 and not the 153.85 as Albert had told me. I complained and they spoke to a supervisor who said the amount was not approved and I would have to pay it. My argument is, their rep. Albert told me the amount was approved. I upgraded my service and my phones as we agreed, then they backed out of the deal. Since their rep. made the deal they should honor it out of fairness to the consumer. I have had nothing but good luck with Verizon for over 5 years. I have been a loyal customer and sent many friends and family to Verizon because of the service and excellent customer service. I am really upset over this deal. The amount is very small, and hardly worth a tantrum, but this is strictly a principle issue with me. I paid their amount, but I am far from done complaint about this. People have to stand up for something or we stand for nothing. And I am tired of being taken advantage of regardless of the dollar amount.

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rickpp
East Brunswick, US
Aug 11, 2014 1:08 pm EDT

Contact corporate at one of these two numbers [protected] or [protected]

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12:00 am EST
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Verizon Defective phones!

I purchased a Mint Chocolate for my daughter from Verizon Wireless. The first phone was completely unusable. The phone would jump to mobile web even when no one was near the phone. On the second phone the charging port broke.

This makes me wonder if perhaps these phones have some major defects in construction. If they do, Verizon needs to let it's customers know this before they put up money for the phones and sign an agreement for 2 years.

OH and BTW. DO NOT ever expose a Chocolate to any type of humidity. No matter what type. There are little dots inside the phone and just being in a humid room will turn them pink and "void the manufacturers warranty". Not that Verizon would ever tell you that before you buy the phone.

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i dont knw_. . ._y not
Mesa, US
Sep 10, 2009 8:20 pm EDT

GRRRRR! I hate the Chocolate! My first one actually lasted about a year and a half and then I had to replace it because it wouldn't charge at first I could get it to charge it i pushed the charger firmly into the phone and just held it there for the entire charging session and then not even that would work. But the problems started way before that, like how some of you were saying that it would just start surfing the web randomly well mine would do that and it would do other things to like I mean it would go through my text messages and all that kind of stuff, one time it even sent my brother a txt message so I would always make sure that my phone was shut if I left it even for a moment that way it couldn't do anything because the keys were locked but then it would unlock the keys it's like this thing has a mind of its own! But then there were so many other problems with it, that i couldn't even begin to tell you! And no sooner did I replace it, now I need a new one!

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TheOwner
, US
May 24, 2009 1:58 am EDT

Well maybe you guys should stop getting the port off with the charger so damn much that makes it as loose as a hooker. WTF you all FAIL!

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summer
llll, US
Apr 13, 2009 7:12 pm EDT

My brother rarley used his choclate (mint). My dad gave to me when he got a new phone, and I get it, the sound doesn't work! We asked him why, but he always kept his phone on vibrate, so the I had to also! Then, after playing outside one day, I pulled it out of my pocket. It had never been in humid climates, gotten wet (in my use) or dropped drastically. But it had a white screen, forever, and 3 black lines, and for the next 3 days, each day one line would dissapear, and about a week later, 1 black line appeared and never left. So now I have a phone I can call with, but can see nothing! I HATE IT! So, now I cant get a replacment.

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will
Anaheim, US
Feb 04, 2009 10:15 am EST
Verified customer This comment was posted by a verified customer. Learn more

i had LV venus nice touch screen first phone was perfect except that key pad paint was cheaping off ...then got replacement phone screen kepts getting mirror then my text was just oposite way then got othere replacement simcard would not work then got my anotherone was fine till it shut down when i got text some calls specially with my mp3 so they send new one now i have it but guess what still ### up so called now have to drinve around because am really tire of waiting for phone and to top it off still jack up...
they waist my time and sad part they still get bussiness...

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SQM
Denver, US
Jan 22, 2009 9:38 pm EST

I am on my 3rd LG chocolate in 18 mos. Like clockwork, every 6 mos they start turning themselves off, the screen goes black and I have to turn it off and on again to get it to work, and this is a new one ~ When I turn it on, I get a blue/gray static looking screen. Lovely! I am also a long time Verizon customer (not for long though.) I approached Verizon about replacing this one and told them I will not accept another Chocolate only to have it go on the fritz in 6 mos again. It turns out that they end the warranty 1 year from the ORIGINAL purchase date, so Chocolate # 3 is no longer under warranty and if I want to replace it, I have to pay them $50 . They could not pay me to take another POS phone! I talked to a manager on the cut svc line who told me the same and also offered and early upgrade (1.5 mos early) as long as I agree to take another 2 year contract and guess what phone they want to upgrade me to ... the NEW Chocolate ~ Are they crazy? stupid? or just don't care enough to keep their customers? I am buying an iPhone and switching to AT&T. I will never go back to Verizon and I will discourage everyone I know from using their "service", if you can call it that. HOW do we start a class action suit?

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Double-E
Martinsville, US
Dec 28, 2008 11:15 pm EST

I wish it were true that Verizon would replace the Chocolate. I am on my 5th one. The Chocolate is too sensitive and will sometimes call someone while it's just in my pocket. Maybe that's a Verizon scam to get you to use up more minutes, I don't know. And often I receive a call from someone in my phonebook, and it asks if I want to add them to my phonebook! It then beeps incessantly until I click "No". It even does this when I call my voicemail. I have gone around and around with Verizon, where I have been a customer for many years, but they just say well we will send you another Chocolate. No Customer Service means no repeat business. I have two Verizon accounts and three Verizon phones, but when the contract runs out this time I will dump Verizon for their indifference to customers. We need a class action suit! Demand a recall!

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amber
,
Oct 19, 2008 12:32 pm EDT

me and my 16 yr old bro have choclated and they were our parents and about 2 weeks a go the hole charger port came out of his and lastnight mine came out (we dont have inshurence even tho i tld them 2 get it). my parents think it our fault and that we dont take care of them but the same thing happened to some of my bros friends and mine so i might not even get a new phone for like 2months

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RReennee
Brunswick, US
Jul 28, 2008 10:09 am EDT

Verizon chocolate stinks! It's battery doesn't changed charged. I had a mega phone bill because it
would go on the internet when I didn't. They reversed the charges because from DAY 1 I had all the
internet crap blocked. The battery also gets very hot if talking for very long. They want
to replace my NEW phone with a refurbished one. And they don't like to be argued with. The first
questions I got, was did i put in in water and did i drop it, because now you can't hear clearly, just
get static with every word.

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darcy weber
,
Jul 10, 2008 9:44 pm EDT

my son bought a lg chocolate phone . After about eight months of very little use he puts it on the charger the battery gets so hot it melts the terminals off the battery leaks acid on my tile floor burns an acid hole in his jeans and when it is sent to lg for warranty they tell me its liquid damage. Well guess what lg thats the last thing we buy from you and I hope other people follow suit. LIFE IS GOOD for somebody but not for people who own an lg chocolate

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Kelly bounds
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Jun 30, 2008 6:34 pm EDT

Yes i totally agree im 14 and my brother has had atleast 6 chocolates {black} n i also had a black one an my charger port at first bent in then completely fell out n my brotheres phone his screen went completly white and wouldnt shut off without taking the battery out this has happened several times also i dont like it when you use ur camera or phone and the battery goes down very quickely even if its full charged i really hate this phone i like the phone company but not all of the phones they make.

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12:00 am EST
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Verizon The response, copied below, made me laugh!

Just like anyone else, I can't stand calling a company and getting a recording, so I've started e-mailing them instead. This has worked pretty well so far, with the exception of Verizon. Lord knows they're trying, though. I sent one question and got three e-mails back, seemingly resolving the issue by not actually resolving the issue. My question was: "I signed up for paperless billing last year and I keep getting paper bills in the mail. Please stop sending them". The response, copied below, made me laugh.

Forwarded Conversation
Subject: Re:Verizon.com Consumer email response

From: [protected]@verizon.com
Date: Wed, Jan 17, 2007 at 9:50 AM

Please Do Not Respond - This is an Automated Response

Thank you for contacting the Verizon ePay.
Verizon ePay will make every effort to respond to you within 2 business days.

You can make a payment 24 hours a day 7 days a week at Verizon.com or by calling the Pay By Phone System on [protected]. You will need your current Phone Bill for authentication at this 800 #.

Your tracking number is: xxxxx

When sending us a reply, please ensure that the "Subject" of your email is unchanged and includes this tracking number.

Please Be Aware:

While submitting an email from the Contact Us form is protected, subsequent emails transmitted from commercial email services may not be protected. Do not send credit card, password or other sensitive information in a standard email message.

From: [protected]@verizon.com
Date: Wed, Jan 17, 2007 at 2:22 PM

Thank you for contacting Verizon ePay. We are in receipt of your email dated 01/17/2007 regarding paperless bills. We will be happy to assist you. While we would like to assist you, our Billing Department is best qualified to resolve your request. We have forwarded your concern and it is our goal to respond to your message within one business day. You may also contact this office directly at [protected] between the hours of 8:30 AM and 5:30 PM, Monday through Friday. A representative will be happy to assist you.

We appreciate you using the Verizon Contact Us Page to address your issue through email. Always remember, the Verizon Contact Us Page is available 24/7 for you to contact us through email on any questions, issues or concerns you might have with your account. You can also make a payment 24 hours a day 7 days a week at Verizon.com or by calling our Pay by Phone System at [protected]. Verizon payment options include:

Verizon.com
Pay by Phone (Vendor Charge of $3.50)
Direct Bank Account Debit
Verizon Plus Store
Authorized Agent (May Charge Up to $1.00)
Mail

Thank you for using Verizon. We appreciate your business.

Sincerely,
Michael
Verizon RM ePay

Please Be Aware:

Always use the Contact Us Form at the Verizon.com site to ensure the information you are sending is secured and protected. Emails transmitted from commercial email services may not be protected. Do not send credit card, password or other sensitive information using such services.

From: [protected]@verizon.com
Date: Wed, Jan 17, 2007 at 5:11 PM

Dear XXXXX,

Thank you for contacting the Verizon eCenter. I have received your email dated Jan 17, 2007 regarding paper billing. My name is XXXX, and I will be happy to assist you. We understand your concern with your paper billing. I have issued a trouble ticket (number xxxxx), and a Verizon representative will contact you regarding this issue. Unfortunately, I don't have a time frame of when you will be contacted.

I hope I have resolved your reason for contacting us. If you have additional questions, or if we may be of assistance to you in the future, please let us know. We look forward to serving you.

Thank you for using Verizon. We appreciate your business.

Sincerely,
Verizon eCenter

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shadow2moses
, US
Feb 17, 2011 9:43 pm EST

Verizon sucks its just that simple

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John Whitham
,
Sep 18, 2008 1:41 pm EDT

This is the most frustrating company to get results from. If you follow their directions, you just go around in circles. If you go on line with them, you are unable to get a simple answer without going through the 5th degree. What is the deal?

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Tim
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Aug 15, 2008 6:41 am EDT

Try 'bob.elek@verizon.com'; 'eric.rabe@verizon.com'; 'marta.mandala@verizon.com'''william.kula@verizon.com' Atleast you will get a response.

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Charles Rival
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Dec 03, 2007 5:54 am EST

Still waiting to hear from management team who were suppose to contact us regarding errors (third month in a row). We were told they would contact us shortly--that was on Nov. 21st. So sorry we bundled.

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Verizon The most stupid unfair policy i've heard

I have a family plan with 3 lines. I only need only line so I contacted Verizon to ask about early termination fees for two of the lines.

One contract term expires in March and the other in April. I contacted them because I understood new consumer law states they had to pro rate the fee based on the expiration date of the contract. I am willing to pay a pro-rate termination fee that's fair but not $175 per line. This is the same for a contract expiring in 2 months as it is for a contract expiring in a year. This makes no sense.

I was told this only applied to new contracts dated November 2006 or after. This discriminates against one class of customer and is THE MOST STUPID UNFAIR POLICY I've heard about.

Verizon may think they're winning but I am cancelling my home phone line and in the process of moving to Cable for internet service. I will also move my business cellular service to another carrier. All told they get a lot of my money every month but I will never execute another contract with them.

I urge everyone under similar circumstances to log a complaint with the FCC and boycott Verizon.

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kellyKjm205
Roselle Park, US
Sep 22, 2010 1:38 pm EDT

I too had BIG propblems with Verizon. My husband had internet service in PA when he was working there for several months and when he moved back to NJ he tried to cancel it. They said it would cost $79 for an early termination fee. His monthly fee was $36 at the time, which is already riduiculous for just internet service. They told him he could put it on vacation hold for 6 months instead and then cancel so he did. Little did we know they still charged us $16.34 a month those 6 months. Shame on us for not noticing, but it came directly out of the bank account like EVERYTHING else we pay for and we didn't notice. They obviously did not explain the policy to him b/c who in their right mind would pay $16.34/month for 6 months (total of $98) instead of the early termination of $79? and still have to worry about calling back and cancelling after 6 months. Well he didn't remember to call so last month they charged $64.34 to "restart the service" and $36.34 this month until I finally noticed it. I called and cancelled the service again and they would not refund all the charges. We haven't even lived in that location or used the service in over a year and we've been charged $185! They refused to refund anything at first. I demanded a supervisor and she was rude but eventually agreed to an $89 refund. I will never use Verizon again!

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regina
stafford , US
Apr 21, 2008 9:44 am EDT

yes i have been trying to disconnect with them for 4 days now and all of 16 hours on hold and talking to dum dum persons . That if they could speeck english may have a chance in hell of trafring you to the right deprtment . no not going to happen. all i want to do is not have to ever call [protected] ever agin if you call to make a payment and yes i timed it 2 min. 12 sec. for them to get money from you . then when i ask to dissconnect . well needless to say i am on the phone now today i have been on hold for 3 hours and i have had to call back 2 times cause of dissconnect's on there end . like they pick up and hang up on you . why is it so hard . i am moving to comcast and i lost my phone number of 23 years because of something on there end so now i have a new number and 2 phone bills for i am unable to speeck with anyone to turn my old # off . and online you can do every thing but dissconnet service

upset in va
Ginna

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Richard Clark
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Nov 26, 2007 10:56 am EST

Hi...
I am having a great deal of trouble with Verizon.
I am a 68 year old retired teacher with basic residential service about $25.00 a month.
Verizon has added two fees to my account. A Dial Tone fee of $11.95 a month and a Voice Mail fee of $12.95.00 a month thus doubling my original monthly charge.
For the past 5 months I have written on my bill when I sent it in asking Verizon to discontinue those fees to me...disconnecting my dial tone. I don't know what Voice Mail is...never had it...don't want it...and never agreed to have it.
Today I called Verizon and was told that due to high volumn of calls my call could not be answered and I was disconnected.
I called again after awhile and was put on hold. I waited 39 minutes then abandoned the effort.
I went on line and e-mailed Verizon requesting a termination of my account.
I put a note in my bill when I sent in payment and requested termination.
My daughter tells me that requesting termination from Verizon by mail or note will not work.
She tried calling Verizon and was told that due to high volume her call would not be answered then she was disconnected also.
What do I do to get Verizon to disconnect my service.
They are making it impossible for me to teminate.
It's terrible how this company treats it customers...even Seniors.
Richard Clark
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Verizon Overcharging and lying to customers!

I got my bill for December 2006 and found it to be $10 more than it should be. After some internet sleuthing I have found out that my account was changed, that features that were included for free were erased and added as premium features that I have to pay extra for now.

I previously had access to the wireless web and had 600 included text messages, now I have to pay for my text messaging and the internet is a thing of the past. After unleashing my fury at my local verizon store and calling a friend in the company, my tirade produced a name. A Sales associate by the name of Alex A. from Fargo, ND that works at a Grand Forks ND Verizon store (store number M3589-01). Altered my account without my authorization.

After speaking with his manager Barry, I was apologized to and told that nothing can be done as my plan is no longer available and they cannot put that feature back onto my account without charging me now. Do I smell a rat? I think so. I was also informed that this shady character Alex actually profited with a kickback on his paycheck for his slimy efforts.

He also assured me that Alex did this by mistake. Yeah right. Am I the only one that this happened to? I think not. Who can say if this will happen again? Who is going to stop it? I have spent 12 hours of my normal working day into resolving this issue and all I have is a automated customer service number that I can reach. I want justice!

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123ctbaby
, US
Nov 13, 2009 7:12 pm EST

Final bill, received November 11th, call from a debt collection agency November 13th. I was a customer for over 20 years through several company changes. Never missed A Payment . I guess Verizon does"nt like lt when you leave?

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sheena0501
Benton, US
Jan 29, 2009 4:08 pm EST

Just to lte anyone know when you call the 1800 number keep pressing 0 and it will get you a representative.

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Sarah
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Oct 19, 2008 12:12 pm EDT

If you need to speak with someone just press zero when you call and it routs your call right to customer service. and theres no way you were on hold for an hour i'm sorry. ive had verizon for years and ive never been on hold for more than 5 minutes. make sure you dialed the right number. [protected]

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Brad
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Jun 11, 2007 5:19 am EDT

I want to add my comments about Verizon... Why doesn't Verizon take calls - it is almost impossible to speak with a human being at that company. When you call the 800 number you are put through a series of questions by a computer as to why you are calling, what number you are calling about, etc. This morning as like yesterday afternoon I spent over 1 hour on hold and NO ONE ever took the call. At one point this morning a commercial by McDonald in Spanish actually came on... this is all a game to Verizon. Personally I feel it is time for an investigation into the monopoly system.

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Verizon Payment authorization problem

I had gotten a plan with Alltel that included 2 phones. I knew I wasn't going to use both so I let my friend use one. I had my phone suspended that same month and let her know that she would have to make the payments. So, back in November I got a notice that the account was delinquent and about to go to a credit collector. So I set up payments with the Financial department to have the $603 bill paid off by Jan 17, 2007. I was told that the account could only be paid in cash. I put a security code on the account, took her name off and made her unauthorized to do any thing with the account.December comes around and I find out that someone has made a payment on the account and they don't know who it was or what they paid with. Beginning of January I get a bill saying that I owe them $952. I call them and no one is able to tell me any thing or who authorized for the phone to be turned back on. Customer service said that when the account is suspended and the amount is paid in full the system automatically turns it back on. They even let the girl put a new phone on the account. I would have had better luck letting it go to a credit collector and setting up payment arrangements. Alltel says any one can pay your bill. So if someone feels like adding countless numbers of bad check fees onto your account they can.

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A Random Geek
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Aug 09, 2008 6:14 am EDT

You should learn to ask your Alltel rep. about the All Axcess Pack. You do have internet, and you might have accidently hit it. Now, even though you have unlimited internet (which means unlimited data) you do get charged if you go over the minutes of your plan.

In simple explanation. If you have 500 minutes, and you talk 50 minutes a month, you have 450 minutes of internet. If you go over the 450 minutes and it doesn't fall into your nights and weekends. You pay $0.40. Again, talk to your reps about it and learn what you are getting into. It even explains it on the website.

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Brandi Melton
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Apr 14, 2008 11:31 am EDT

I checked my bill on the phone today and it says it was 420 dollars. My bill has never been that high so i called to ask why. The only explanation was I had been using the internet on my phone alot but guess what according to my phone I DONT HAVE INTERNET! It ask me to do a one day pass which is like 5.99 i think. The woman at Customer Service said i did it and i never did but still how is that going to run my bill up to 420 dollars. GOOD QUESTION HUH. But after she said i bought a one day pass then she says i have unlimited internet because i have unlimited text messaging. What kind of sence does that make? Then what beats it all is if i had unlimited internet (which i dont cause i dont have internet period) How could my bill go up cause its unlimited? She says its cause it would take it away from your minute plan. Ok so how is that actually unlimited? Your guess is probably as good as mine. It doesnt make any sence at all. All it is is a big scam. They think people out here in the world cant figure out what kind of a business they are running. Thats why everybody i know is going to Cricket now. The customer service people just kept trying to find a reason for why it was so high but never could find a good one. She just wanted to keep blaming it on some internet that I DONT HAVE! Please if you dont have service with them already chose someone else cause they are no good.

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Holly Brekhus
,
Oct 09, 2007 10:43 pm EDT

Help, few weeks ago it took so long it depleted 10$ from my account. Also had I known it cost me to do survey on store I wouldn't have.

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Holly Brekhus
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Oct 09, 2007 10:36 pm EDT

Can't get email.

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Annette Hayes
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Apr 23, 2007 7:05 pm EDT

I have had nothing but problems with Alltel after they bought the local cell phone company in southern Illinois. First of all they lost my first payment to them during the buyout. That should have been a clue to go else where. But didn't. Then I bought my niece a cell phone and they had a deal going on..1000 minutes for 39.99. The constantly got everything wrong..that I was the person paying..they would not let me authorize anything later on when my name was on the bill..

Then in March of this year I switched plans. For almost 2 months now I have been fighting with them. They have everything wrong..and now they suddenly switched my niece's plan from 1000 minutes to 500,,after I signed a contract for 1000.

Now everything is screwed up. I have talked to many many people at customer service with no resolution. It is important that I have a cell phone as I am on a ventilator 24/7.

I am so fed up with this company.

Don't do business with them.

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Verizon Late fees and overcharging!

Has anybody checked to see how much money Verizon makes on late fees. They have charged me so many late fees because of a bogus and humongous bill they sent to me that I disputed. While disputing, they continued to charge me a late fee based on the $1128 phone bill. I had an international calling plan called North America's choice. They charged me roaming for the first week in Mexico and then wouldn't reverse it until we threatened them. I had requested paper bills again and again detailing my calls and they never came. Only bills stating how much I owed. I still haven't received anything. They are horrible. Everyone told me to avoid Verizon because of their billing scams, but I just had to learn the hard way. Stay away from Verizon. I have filed a complaint with the FCC to have them investigated for fraud. If Quest can rob the people and UPS can too, why not Verizon. Is it impossible for them to ever hire corrupt people?

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Person of Reason
State College, US
Aug 07, 2014 8:49 am EDT

This plan has roaming charges clearly stated for roaming when is certain areas...it even provides customer service information to call and ask questions about the plans. Did you call for any of this in advance?

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Person of Reason
State College, US
Aug 07, 2014 8:47 am EDT

did you make the calls and get complete information about the plan online before obtaining this pan for international calling? Did you speak with a travel agent or work people about possible charges you could receive while out of the u.s.? Did you think the calls would be free? if you borrow from a bank and don't make a payment do they let you off interest free or waive the amount when you don't pay your bill? Do you just sign up for insurance and not read the details? Step up and accept responsibility as an adult that U didn't do YOUR homework to find out how u just calling around in a foreign country would cost U money and U blame everyone for your stupidity! U are a disgrace and an example of a MOOCHER!

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Verizon Unreliable voip fios

After six months of Verizon FIOS VOIP serive, I am pretty disgusted and want go back to traditional service. I find Verizon FIOS VOIP to be unreliable. I have to reboot the phone adapter several times a week to keep it up and running, and even then, incoming calls dont connect. I would not buy Veriozon FIOS VOIP service again and I will try to cancel it now.

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Verizon Regarding old phone bills!

I have a old phone bill with verizon one bill is 2 years old like a 100 bucks. Another one of 60 bucks.

I was told by verizon if I paid it. I would be able to get all over verizon services long distance ect...

I have a bill dec 13 1997 its around 2200.00 dollars
I was told the statue of limitation was 7 years. Any they could not deny me long distance cause of it.

Ill be paying the other two bills off in full.

But if they try to me deny me. Ill goto a full hearing with the ny state public service commission.

Has anyone else ever had this kinda situation.

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Verizon - Fraud in billing!

Because of outright contract fraud with Verizon yellow pages, I eventually cancelled the yellow page ads, then my home phone, then my business phone. When in need of broadband service, I decided to give them one more chance since their 4 month half price deal made them competitive. Big mistake in thinking they would be any more competent or honest than they...

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Verizon - Extremely bad customer service!

We purchased Verizon DSL and paid up front to have the service hooked up. When the day came to download and get the service running after many, many hours on the phone with a service tech the service was still not connected. We did get told that we would have a service ticket activated to have someone come out and help us. Well it has been two or three...

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Verizon - Never order fios service!

My saga with Verizon FIOS started on August 10, 2006. I went to a Verizon store in Plano (on Central Expwy) with the intention of learning more about FIOS service. I had been anxiously awaiting the arrival of FIOS TV since FIOS Internet had been out for a while. I wanted to get the whole package at once to make the conversion easier. Well, I liked what I...

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Verizon No service, no compensation, no nothing!

I called Verizon Fiber Optic Service to have Internet and TV installed in June 2006. On Oct. 16 2006 I woke up to find that I did not have Internet access. At 8 am I called Verizon's Tech Service and asked them why. After 20 minutes on hold I was told by one of their supervisors that my service had been canceled. I asked them why. They stated that they did not know why my service was canceled. I was put on hold while they checked. The rep returned to tell me that my service was indeed canceled and they did not know why and that they could not reconnect it until they determined why it was canceled, but the supervisor that was in charge was busy and that they would call me back in a couple of minutes. I was never called back. I called again at 2:08 because I had not heard anything. I was told that there was some very strange things going on with my account and that a person in billing " Ellen" would call me back. I never received a return call. I called again at 4:02 because I did not hear from them. I was told this time by the rep that my service would be connected by the next morning and that she would personally call me at 8 am to verify that I was up and running. 10-17-2006 I never got a phone call the next morning nor did I have service. Again I called the help line and was told by Eric that he was sorry and if he could have my phone number he would call me every couple of hours and keep my up to speed on the status of his progression. I never received a call. The next morning 10-18-2006 I called and asked to speak to a Supervisor. I was conected to a supervisor that said she was sorry but she did not know why my serviced was canceled but that she would connect me with someone that would reconnect my service. I was transfered to Anthony! After waiting on hold for 25 minutes Anthony came to the line and said that he could not talk to me anymore and that he would have to transfer me to collections. I asked him why because I had an existing credit with Verizon. He just stated that he could not talk to me and gave me the number to collections. I called collections and explained everything and the collections officer state that she was sorry but that I had a credit and that she did not know why I was told to call collections. I asked her if she could transfer me to the correct department. She transfered me. The transfer was to Long Distance Services? I asked the rep why I was transfered to her she said she did not know and asked me what I was looking for I told her help with my Fiber Optic Internet Service so she transfered me again to the wrong department. I hung up the phone and called back twice. Both times I was told that I did not have service from Verizon nor was I in their system. I called back at noon and finally got someone that had me up and going from scratch in one hour! Why wasn't it done in the first place. After I was totally back online I called a Supervisor at Verizon. I asked her why I had to endure such grief. I asked the Supervisor if I could get some credit other than one month of service being that I had to use 311 minutes on my cell phone, could not pay my bills, and could not manage my investments and was not able to get online for three days. She flat out told me no. I told her that this was a contract service. If I default on the contract before one year they would charge me a disconnect fee of 99.00 so why shouldn't it be the same for the consumer. If they disconnect you before the year is up why shouldn't the consumer be entitled to the same compensation. She stated that it was a one way contract and that it only benefits the company. Not one of the people that told me they would call me back actually called back. Why kind of company is this. I grew up in an environment that If you say that you are going to do something...Do it...if you can't do it call and let someone know...And this is a Phone Company?

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jann holcombe
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Feb 16, 2008 3:07 pm EST

Verizon SUCKS! Was told it would be FAST but it's SLOOOW! Why does it take more than 2 minutes to get service? I've timed it! Going to cost me $109 a month for cable that offers zip, nada, nothing, (even has the same programs on at ONE TIME) within 2 stations of each other, a phone that NEVER has a steady dial tone AND will have to PAY THEM $200 to get out of a service that SUCKS!

I'll be paying the $200 to get rid of them at which point VERIZON will laugh all the way to the bank. Kind of like they do when we sign up for SUCKY service!

Was also promised a SMALL TV or $200 gift certificate to BestBuy, choose the gc and STILL haven't gotten that! Wonder if they'll accept the returned gc ($200) in payment (if and when I get it) for the cancellation of service? DOUBT IT!

The "HIGHLY EXPERIENCED" technician that installed the service was every bit as lame as the service. Did he do his job? Yes and complained about "V" the entire time. That should have been my cue, but every other Verizon tech that's been to my house complained as much as this yo yo. It's a DAMN shame that so many people are out of work or looking for a better job and these way over paid for their services people, come to mine or anybody elses house and ###!

But I regress...My point here is VERIZON SUCKS!

Verizon Customer Reviews Overview

Verizon is a telecommunications company that offers a wide range of services, including wireless phone plans, internet, and TV. Overall, Verizon has received positive reviews from customers, with many praising the company's reliable network and excellent customer service.

One of the most commonly cited positive points of Verizon is the quality of its network. Customers report that they experience fewer dropped calls and faster data speeds compared to other carriers. Additionally, Verizon's coverage is extensive, with service available in most areas of the United States.

Another area where Verizon excels is customer service. Many customers report that they have had positive experiences with Verizon representatives, who are knowledgeable and helpful. Additionally, Verizon offers a variety of support options, including online chat, phone support, and in-store assistance.

Verizon's pricing is generally considered to be competitive, with many customers finding the company's plans to be affordable and flexible. Additionally, Verizon frequently offers promotions and discounts, making its services even more accessible to customers.

Overall, Verizon is a well-regarded telecommunications company that offers reliable service, excellent customer support, and competitive pricing. If you're in the market for a new phone plan, internet service, or TV package, Verizon is definitely worth considering.

Verizon In-depth Review

Overall Rating: Verizon is a top-notch telecommunications provider that offers a wide range of services and features. With its reliable network coverage, excellent customer service, and competitive plans and pricing, Verizon stands out among its competitors.

Customer Service: Verizon's customer service is exceptional. Their representatives are knowledgeable, friendly, and always ready to assist with any issues or inquiries. Whether it's through phone, chat, or in-store support, Verizon ensures that their customers receive prompt and efficient service.

Network Coverage: Verizon's network coverage is unparalleled. With a vast network that reaches almost every corner of the country, Verizon provides reliable and consistent connectivity. Whether you're in a major city or a remote area, you can count on Verizon's network to keep you connected.

Plans and Pricing: Verizon offers a variety of plans to suit different needs and budgets. While their plans may be slightly more expensive compared to some competitors, the quality of service and network coverage justifies the cost. Verizon also provides flexible payment options and discounts for bundling services.

Device Selection: Verizon offers a wide selection of devices, including the latest smartphones, tablets, and accessories. Whether you're looking for an iPhone, Samsung Galaxy, or Google Pixel, Verizon has you covered. Their knowledgeable staff can help you choose the perfect device to meet your needs.

Data Speeds: Verizon's data speeds are blazing fast. With their advanced network technology, you can enjoy seamless streaming, fast downloads, and smooth browsing. Whether you're using your device for work or entertainment, Verizon's data speeds ensure a seamless experience.

Reliability: Verizon is known for its reliability. Their network rarely experiences outages or disruptions, ensuring that you stay connected at all times. Whether you're making important business calls or streaming your favorite shows, Verizon's reliability ensures a hassle-free experience.

Additional Features: Verizon offers a range of additional features to enhance your experience. From mobile hotspot capabilities to international roaming options, Verizon provides convenient features that cater to your needs. They also offer advanced security and device protection options for added peace of mind.

Billing and Payment Options: Verizon provides flexible billing and payment options. Whether you prefer paperless billing, autopay, or paying in-store, Verizon makes it easy to manage your account and pay your bills. They also offer detailed billing statements and online account management for added convenience.

Contract Terms and Flexibility: Verizon offers both contract and no-contract options, providing flexibility for customers. While contracts may come with certain benefits, such as discounted device prices, Verizon also offers no-contract plans for those who prefer more flexibility. This allows customers to choose the option that best suits their needs.

Transparency and Communication: Verizon excels in transparency and communication. They provide clear and concise information about their plans, pricing, and terms. Their customer service representatives are also proactive in communicating any changes or updates, ensuring that customers are always well-informed.

Complaint Resolution: Verizon takes complaints seriously and strives to resolve them promptly. Their customer service team is dedicated to addressing any issues or concerns raised by customers. Verizon's commitment to resolving complaints ensures that customers feel heard and valued.

User Experience (Website and App): Verizon's website and app are user-friendly and intuitive. Whether you're managing your account, checking your data usage, or shopping for devices, Verizon's digital platforms provide a seamless experience. The interface is clean, navigation is easy, and information is readily accessible.

Comparison with Competitors: When compared to its competitors, Verizon stands out for its superior network coverage, reliable service, and excellent customer support. While some competitors may offer slightly lower prices, Verizon's overall package of features and benefits makes it a top choice for customers.

Pros: - Reliable network coverage - Excellent customer service - Fast data speeds - Wide device selection - Flexible billing and payment options - Transparent and proactive communication - User-friendly website and app

Cons: - Plans may be slightly more expensive compared to some competitors - Contracts may not be suitable for customers seeking complete flexibility

Final Verdict: Verizon is a top-tier telecommunications provider that offers a comprehensive range of services and features. With its reliable network coverage, excellent customer service, and competitive plans and pricing, Verizon is a solid choice for those seeking a dependable and hassle-free telecommunications experience.

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