Menu
Verizon Customer Service Phone, Email, Contacts

Verizon
reviews & complaints

www.verizon.com
www.verizon.com

Learn how the rating is calculated

2.5 1270 Reviews

Verizon Complaints Summary

478 Resolved
781 Unresolved
Our verdict: Engaging with Verizon, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
Verified
The authenticity of the customer service contact information for Verizon has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Verizon. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Verizon reviews & complaints 1270

Filter reviews by rating
5
1 review
4
0 review
3
0 review
2
1 review
1
9 reviews
Sort by:

Newest Verizon reviews & complaints

ComplaintsBoard
V
9:48 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Verizon billing incompetence

I canceled my verizon services in May which included phone and DSL. I canceled not because of service but because of the customer relations people. Everytime you call you get a different answer and a different crappy attitude.

I paid my "final" bill. I had to cancel with two different departments, yet I just received a bill from them stating I have been shut off from service since I haven't paid my bill. I even overpaid and they refunded some money.

Why can't Verizon DSL Billing department get it right. I have called in total 11 times to cancel and complain and 11 times I was told it was finally cancelled and all bills would be credited. No one knows what they are doing over there.

How can I make them hear me? Just cancel my service for good and stop billing me for something I don't get!

Read full review of Verizon and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
I
I
ijohna
Arlington, US
Mar 05, 2010 10:29 am EST

More than agree. You have to check every invoice, I've been double billed twice. In another incident I started getting letters from a collection agency over an unpaid $153.99 which not only had been paid on time, but actually represented an accidental overpayment on my part. I never heard anything from Verizon, so no idea how I got referred to a collection agency. And don't even get my started on the competence of the collection agency, but advise getting a signature receipt for anything you send to these type of organizations.

ComplaintsBoard
J
12:11 pm EDT

Verizon fraudulent accounts / collections

I received a call last night 8-25-08 from someone claiming to represent Alltel Collections. The caller stated that I owed a past due amount of $101.00 on an account that I have never had. The account was supposedly opened in October of 2002. I have never received any statements of accounts past or present from Alltel and find it unfathomable that I would not have been contacted at some point within the six year time span they are claiming. I absolutely dispute the validity of this debt and request documentation to confirm that any such account does in fact exist.

Read full review of Verizon and 1 comment
Hide full review
1 comment
Add a comment
L
L
leo brooks
, US
Mar 12, 2009 8:37 am EDT

I agree. And know for a fact that alltel does things that are crooked. I pay by bill online each month. march 1 2009, I paid my bill. It was debit from my checking on March 3 2009. On March 9 2009 they debit my checking account 50.12. I called about this chrange, they said I called them and told them to take the money from my account, which was a lie. Why would I call them and tell them to debit my account of 50.12, when I didnt owe them any balance. I ask them if they could just debit my card without my permission, or if someone could call and say take this amount from my debit account. they inform me that you have to give the last 4 numbers of your ss# for it to be done. A LIE. My wife who has a separate alltell account call to pay her bill by phone. no infornation was ask. I told alltel I wanted to cancel My contract. What a joke, they said I would have to pay over 600.00 to cancel my 3 phones. I told them I wanted the money to be debit back to my account, They said NO WAY We will mail you a check. What in 60 days. this could have cause my checking to be over drawn. They are liars and crooks as far as I am concern

ComplaintsBoard
A
2:33 pm EDT

Verizon verizon lies

These people are slime. Their claims of $64.99 for DSL and unlimited call bundling are lies. My phone bill is climbing by about $12 every month since I went for the bait, and is now at about $100. Seems they don't have to keep their claims, promises, whatever. They keep finding fees, excuses, etc.; they know how to spin and do the ol' run around leading nowhere but to frustration for me. There seems to be no effective regulation. Whatever happend to government? They do what they want, and they don't have to care. STAY AWAY FROM VERIZON!

Is there a law firm out there ready to file a class action suit?

Read full review of Verizon and 1 comment
Update by Abe
Aug 25, 2008 2:30 pm EDT

These people are wads of slime. Their claims of $64.99 ads for DSL and unlimited call bundling are lies. My phone bill is climbing by about $12 every month since I went for the bait, and is now at about $100. Seems they don't have to keep their claims, promises, whatever. They keep finding fees and excuses; they know how to spin and do the ol' run around leading nowhere but to frustration. There seems to be no effective regulation. Whatever happend to government? They do what they want, and they don't have to care. STAY AWAY FROM VERIZON!

Is there a law firm out there ready to file a class action suit?

Hide full review
1 comment
Add a comment
T
T
The Duke
Albuquerque, US
Feb 20, 2009 10:55 pm EST

Verizon LIES!

My cell phone broke and I went to the store and they said I had only two options: (1) pay $250.00 (retail) for a new phone, or (2) pay $39.00 for a new phone (that includes $100.00 rebate) and extend my contract for 2 years. Oh, BTY -- they were out of the $39.00 phones and I would have to buy the $79.00 one in stock unless I wanted to wait a couple days. Bait and Switch!

I called Verizon and they confirmed the claim. My complaints that I was a long time customer fell on deaf ears. I even threatened to change my carrier since I was no longer under contract. Still, not a budge!

Thinking I had no other alternative, I went to Wal-Mart, intent on buying a "pay as you go phone." There on the shelf for $19.95 was a Verizon phone (Samsung). Same one as in the Verizon store for $39.00. The package touted a $2.99 a month unlimited use fee. OUCH -- $90.00 a month for a stupid phone. This wasn't going to work either.

A Wal-Mart associate heard me muttering and came to my aid. She said all I had to do was look under the battery and write down the HEX number. Then call Verizon and have them change the connection from the broken phone to the new "cheap" phone. IT WORKED! I saved a bundle.

Verizon LIES!

ComplaintsBoard
J
6:24 pm EDT

Verizon insurance

I renewed my contract 3 months ago with verizon, contract is under my name. I purchased the env2 under the primary number and bought insurance on it under the primary number. Now I wanted that phone (env2) and the wife wanted mine. I asked if we changed phones if the insurance would still cover the env2 and was told yes for the insurance was bought for the phone. Now someone stole my phone the env2 and verizon says it's not covered for it is no longer active under the primary number. Now their sales rep told me I could do this.

Now when you buy the insurance for a phone it should cover that phone no matter which family line it's under. But they say it's only for the primary number and which ever phone is active on it.

So I am having signs made up with the verizon logo with the phrase under it saying "We'll Screw You Any Way We Can". I will also be parking my truck with these signs on it in front of their store at the shopping center.

Read full review of Verizon
Hide full review
ComplaintsBoard
A
10:29 am EDT

Verizon paying for defective service

I am very upset about the non service I receive and point out that their so called technicians are clearly working against the company and the customer.

I’ve tried to get through the line, when my connection was down at night waiting 1/2 hour on the phone to be hanged up on. This happened 3 times, was never able to get through the supposedly 24/7 help line at night. The other times I just don’t want to waist my evening on the phone so I just ask my neighbors to share their signal.

So I’ve called in the morning, when I can get someone on the phone to be told that they cannot help me because at this moment my connection is working. I try to send emails to online support and get bogus generic answers in return.
I’m quite familiar with computers and networking, I’ve tried everything mentioned on their website to fix the issue and it’s STILL not working and NO ONE can help me?

I am not willing to pay for a service that works only sporadically especially not at the inflated rate I had to pay for my first month. it's kind of like going to a restaurant ordering a steak and only half a steak comes out of the kitchen but we're still going to make you pay for the whole steak...Unheard of.

Now that’s memorable: I have a problem with my verizon high speed internet and I receive "live chat" answers about Verizon One...good job people. Or wait, am I communicating to a computer I thought I was chatting “live with a technician” as falsely advertised on their website as usual.

I’ve already restarted modem, checked the cables and plugs, every day I’ve got to do it about 10 times.

I just spoke to another technician who couldn’t help me on the phone. Right now, my connection is fine. Later on today, the modem is going to blink red, then go completely dead until sometimes when it’s going to come back up. It’s of a GREAT inconvenience, especially when trying to upload files on FTP or watch a movie online for example. I try to watch a netflix movie online and it tells me my connection has stopped, or that my connection is too slow to watch a movie. Am I not paying for high speed internet? And this happens EVERY NIGHT because EVERY NIGHT I still hope that something miraculous is going to happen like a working internet connection for instance.

I have been extremely disappointed with Verizon service so far, interesting how the advertised price is only $24.99/month but I’ve just paid a bill for 120 dollars for my first month of “high speed internet” which is high in price but very low in internet and competent service. I have had to ask to use my neighbors signal at night for a month now because my connection stops. And the person on the phone told me he/she couldn’t help me? What am I paying for then.

So far my 3G phone has had better signal in the evenings than your supposedly high speed internet.

I have had high speed internet in the past through Comcast for about 8 years and NEVER NEVER had a problem. Once in a while I would loose signal but not 10 TIMES A DAY. Very unfortunately I had to switch to Verizon because I moved.

Also thank you Verizon for jacking up my phone bill with the extra 40 minutes wait on the line to get through someone else, after which I finally decided to hang up, OBVIOUSLY I was not the only one having problems.

Please someone be a real technician and not paid to waste my time. Thank you.

Read full review of Verizon and 4 comments
Hide full review
4 comments
Add a comment
D
D
David
,
Oct 14, 2008 11:54 am EDT

I am having the exact same problem starting about two weeks ago. My DSL cuts out several times a day, sometimes for only a minute or two, sometimes for an hour-and-a-half. When it cuts out the sync light goes off.

When I call their repair service, they make me fiddle with the wires and restart the modem until it gets sync. The third time I called, they promised to send a lineman and see the thing through. When I called back a few days later to ask why the problem had still not been fixed, they tried to run me through the troubleshooting procedure again.

I have dry pair DSL. I am wondering if the lack of loop current (since their is no phone service) could be a factor. There was phone service on the line until February when I moved in and ordered dry-pair DSL.

A
A
Andy
,
Oct 05, 2008 11:38 pm EDT

I've been in your shoes and know how it feels. Verizon's tech-support and customer service are a joke and a pain to deal with. When I called they either give me the runarounds, try to wash their hands clean or slap fake phone numbers to the supposedly management offices in my face. 4 years ago when their DSL was still infant and sucked huge balls, it forced me to write a letter to their corporate office. I demanded that the problem be solved within 3 days or I will complain to BBB and raise hell at the City Hall. Guess what? Got a reply from a manager within 5 hours and a tech came out the next day, replaced the line into my house, the outside splitter, and the modem. Problem solved.

And recently, the connection has been slowing down from 3Mbps to 600kbps ~ 900kbps every night start from 7PM ~ 1AM. They refused to even look at this problem because they claimed that all systems show that the lines and servers and nodes are perfectly fine, that it must be something in my house causing the problem. lol?
Unbelievable.

M
M
Mic
,
Sep 26, 2008 8:52 pm EDT

Don't pay for service not received. Speak to the Billing Dept., and they will refund you for days of connection problems. We did -- had lousy service like you -- and in one month was credited 15.00! We decided to call everytime there is a problem, and if we cannot connect within a reasonable time, then we'll call billing next day to receive a credit! That's it! Either they'll get sick of us calling and really fix the problem, or just keep paying us for services not receive. Do it! Don't get a headace over this!

K
K
kim
,
Aug 25, 2008 9:11 am EDT

I to have had this problem. I go to school online and my husband works online. We get about 5 minutes of internet time then it just drops us. We have been with out DSL since 7-30 and still having problems. I have got answers like your phone cord is to long to we don't know why you do not have a connection. We are waiting for a tech to come out. I pay for the 7.1 DSL connection and was told that it is not even able to use in our area. And we need to down grade to a 3.0 connection. We had a 5.1 at the old house. I get a different answer from every person that I talk to at verizon and that has been about 45 people. I to have been hung up on and given wrong phone numbers.

ComplaintsBoard
V
4:33 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Verizon scam and cheating

I had a company cell phone from T-mobile and my wife had her personal phone from Verizon with a $29.99 300 minute/month plan that Verizon no longer offered. I left my job and had to turn in my T-mobile phone. I decided to get a Verizon phone for the free mobile-to-mobile calls. I went to Costco in Laguna Niguel, CA.

I was going to sign up for an individual phone for the 450 minute $39.99/month plan. The sales person suggested we get the 700 minute per month family plan for $69.99. I explained that we did not want a new contract on my wife's phone. The sales person explained that only the new phone would have a contract.

About 6 months later, I was again working for a company that provided a cell phone. We called Verizon to cancel my wife's older phone. They said that we would have to pay a $175.00 penalty to cancel the contract. I told them there was not a contract. They sent us a copy of the contract in the mail. We discovered that the sales clerk had forged my wife's signature to a new contract.

We immediately called Verizon customer service and faxed them a copy of the contract and a copy of my wife's driver's license to show her signature. It was blantantly obvious that the signature on the contract did not belong to my wife. The Verizon customer service called us back and told us that they are not handwriting experts and we are still under contract.

I told the service rep that I would be filing criminal charges of consumer fraud against Verizon. He transferred me to his supervisor. I explained the situation to the supervisor. The supervisor said there was nothing he could do, either. So I asked to speak to his supervisor. After getting passed around to two more people, I told the final person that I will not be talking to any more people at Verizon and my next call is to file a criminal complaint. We reached a compromise and cut the contract term in half.

Unfortunately, my newer phone is still under contract. Rest assured that once that contract is over, I will no longer be a Verizon Wireless customer.

Read full review of Verizon and 8 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
8 comments
Add a comment
B
B
Barr
, US
Jan 25, 2010 1:40 pm EST

I ordered a global wireless USB card to use on my laptop and stupidly relied on what the Verizon rep had $129.99/m charges I expected (and reviewed with them based upon my prior usage of my domestic card and with the check how much you are using feature I was told about). Instead, 3 days into my trip to Europe, Verizon called (the U.S. of course...I spent HUNDREDS of dollars in phone calls back to them to sort it out) and they advised I was already over $900 OVER the monthly fees! In just 3 days. Well after about 5 hours in calls NOTHING was sorted out and they insist it was legitimate. No one seems to care that I was told something completely contrary and that the feature to check usage would not even work in Europe. Talk about a SCAM! This was the biggest rip off and scam and anyone thinking of getting a Verizon global wireless card STOP and DO NOT GET IT from Verizon! I was RIPPED OFF and am PISSED off that they just don't care. Their reps all told me the wrong information and I am stuck paying an outrageous bill for their mistakes. THEY SUCK! DO NOT TRUST VERIZON. DO NOT TRUST VERIZON.

V
V
VZW Customer
, US
Oct 05, 2010 6:59 pm EDT

Verizon wireless has a way of manipulating whatever conversation you have with them and turning it agaainst you (the customer) Join our fight again VZ W http://www.verizonnetworkextender.com/ Sign our petition! Thanks

S
S
sunflowerkitten
, US
Jan 11, 2010 10:12 pm EST

I had recently received a phone call from Verizon before I went to work. They told me due to their policy changing, that I was eligible for a new cell phone. I had the LG Voyager, but I upgraded to the Samsung Rogue, and I must say, the shipping was amazing! I ordered it before 4:30 on Tuesday, and received it at 1pm the next day, Wed.! I was VERY impressed with their fast shipping, the curtosy of the call, and the VERY cheap price of 29.00 added to my bill the following month! They were very kind over the phone, and they gave me over 200 off the phone, 150 for the rebate, and an additional 50 dollars off because I have been a customer for 8 years! I LOVE Verizon wireless, they're plans are slightly expensive, but it's worth it, I have service EVERYWHERE! My friends don't have service in my basement apartment, and I require it since it's my place of residence. I am always very happy with Verizon, they're always incredibly nice to talk to, very reasonable when I need to order a new phone, or replace the one I currently have due to problems (dropped it, stolen, or broken for any reason) for NO charge! I'm a very happy Verizon customer, of over 8 years, and I will never change cellphone providers! Many props to Verizon for just being the best cell phone providers out there! Keep it up!

D
D
dlakers
Davenport, US
Jul 24, 2009 1:30 pm EDT

Mine was free and it wasnt a phone that was under 50 dollars. It was 400

J
J
Jordan
,
Dec 02, 2008 1:22 am EST

I am also having trouble with Verizon wireless services. The other day i was checking my phone bill to see how much it was and it said that I was 38 text messages over than my limit, so I decided not to text for the last week of the month. The following 2 days I checked again and my bill is saying that I am at 69 text messages over? Hmmm, I called the Verizon wireless customer help system and they said that I had texted more than that, I told them I havnt texted anyone, I have been calling NOT texting, rest assure the next day I was 99 text messages over, oh by the way the customer service didnt help me they told me that I was only over my limit and have a great day, what a bunch of B/S! What is the deal about having unlimited texting? You dont have unlimited texting you have a certain amount 500 texts!

Today (12/02/2008), I checked my billing and it says that my bill was not paid for last month, I payed it on the first week November! Now I am over 118 text messages? WTF! I havnt been texting, I dont know whats going on! After my contract is done with Verizon wireless, I am going over to Sprint!

S
S
Scott
,
Nov 20, 2008 11:01 am EST

I have no idea what you are talking about here...we do not keep customers phones for no reason. If you initially purchase a phone, you can bring it back once in thirty days, now with a 35 dollar restocking fee. But once you do that, you are refunded for what you paid for the original phone and that amount is applied to a new phone, as if we are doing this all over from the start. It's called an exchange.

S
S
Scott
,
Nov 20, 2008 10:50 am EST

You mentioned your wife had an older plan, but that doesn't mean she wasn't in contract.

The rep was correct, if you add a line of service, it does not extend the contract on the existing line.

E
E
Eric
,
Oct 20, 2008 9:12 pm EDT

I work for McDonalds and the training they provide there is just as useful as a college degree. Not to mention that McDonalds pays and treats its management very well and they are coming around in the field of treating their crew members just as well. Just because you have a college degree does not automatically ensure your advancement at any company. Ask YOURSELF this, Did I do my job to the best of my abilities OR did I just get mad and slack off because someone without a college degree showed a bit more initiative?

ComplaintsBoard
A
9:19 pm EDT

Verizon verizon tech support and internet

My internet connection suddenly slowed down dramatically around noon time. I am using DSL and it should be at least 3Mbps. After rebooting the router and computers a couple of time I came to the conclusion that it was a network problem with Verizon. Many many hours later the problem was still there so I decided to call Verizon. I was transfered to tech support. After speeking to two reps the problem is still there. In fact, I did not really expect them to solve the problem on the spot. I only wanted to know if there's reported network problem in my area, or report to Verizon if nothing has been reported. However, the tech rep just seemed the they had to go through their own or standard list of things to do/check instead of listenning to the customers. After a long long time on the phone with 2 reps the problem is still there and I am not even sure if the network problem has been reported or not. The 2nd rep started a screen share program but the phone call with her was cut off and the sharing session ended. I was asked to submit an online survey but after I wrote my comment I could not submit--it says it had to be done within 30min after the session ended...I did not feel it had been more than 30min but...Anyway, just so my comment would not get wasted I decided to post it here. Hope it will be helpful to someone:

"This technical support representative (and the one before her) did not seem to understand the problem. I repeatedly told them that the internet connction was fine until late this morning/early this afternoon. It can not be the problem with the computer since I have been using 3 different ones ranging from several-year-old to one-week-new with either Window's XP or Vista. It should be a network problem. And she did check the speed twice--once 47kbps and the other 21kbps. I can power off/on the router and computer many times (and I did do it myself before and after I got connected with the service reps) but the network problem will still be there if this is not reported to Verizon. Both of these reps insisted in going through the whole "check list" instead of just listen to the customer and report to Verion that there's a network problem in this area. Although after I asked her to check if there's any report on network problem in northern NJ, she did tell me there was a network problem in the area of Planisboro, NJ, when asked how big an area(eg.how many miles of radius) it normally means or if my area (Leonia, about 55 miles away from Planisboro), she could not provide any further. Then the call was cut off and she did not make any atempt to call back. The rep before her even closed the ticket indicating the issue had been resolved while it was not true at all."

Read full review of Verizon and 2 comments
Hide full review
2 comments
Add a comment
F
F
F U!
washington, US
May 07, 2011 9:48 am EDT

verizon tech access my computer to configure Window Live. I notice the arrow wasn't moving and didn't follow my gut. IN my ID prompt, he type the name of a doctor I email days ago in my Yahoo account. He was in my folders and private information. he removed everything. My files, pictures documents, etc... were gone. I called back and of course those foreign out source people act like they knew nothing. I will open a police report. my credit card infor and pictures of family. These people will still your Identity. My Bank information was in my yahoo account. I asked how was he able to type that ID in my prompt he said we ne to concentrate on fixing your mail. He didn't he got out quickly. The fact he was in my doctors information was worse. I have a workers comp case against verizon.

S
S
Solarsarah
Timonium, US
Jul 30, 2009 12:28 pm EDT

I am having the exact same problem! It started yesterday and is occurring now. I spent a while on the phone with Verizon tech support, to no avail! Has anyone found a fix for this?

ComplaintsBoard
W
8:01 pm EDT

Verizon police investigation

In the month of June 2007, a young lady by the name of Kelsey Smith was abducted and murdered. Kelsey's mother pleaded with Verizon to give the authorities the triangulation of cell pings to help in locating Kelsey. They refused on the basis that the cell phone was Kelsey's. Although the phone was actually in her mothers name. Verizon's response to Mrs. Smith was that she should have paid an additional ten dollars a month, and only then would Verizon release a location of Kelsey's phone. Upon notification to the police that Verizon would not assist Kelsey's parents, they to were refused. After 3 and a half days missing, Kelsey's body was recovered at a park. An F.B.I. warrant was required for Verizon to give assistance to authorities. Literally hundreds of family and friends searched for Kelsey for days. The national media covered the search as well as local outlets. After Kelsey was laid to rest, Mrs. Smith met with Verizon. She was greeted by several representatives, that were all lawyers. I understand fully about a persons right to privacy. But let's use a little common sense. When authorities contact you after the parents, one would assume that there is an emergency. Sprint, who was not contracted to the Smith family, stepped up to the plate. They gave cell phones and all the air time that was needed to the Smith family and search party...for free. This was not offered by Verizon, who were the Smith family carrier. Hmm. I guess it takes an additional ten dollars a month to get any compassion from Verizon. Well maybe they did not help, because of some law? That's not the case. The law was asking for help. Then i see a commercial on television talking about DEAD ZONES. Now we know what that is. An area that does not get a sufficient signal. You can only imagine the Smith family and friends take on that commercial. Here you have this huge group of people, helicopters...wow! All of those people supporting Kelsey! I guess as she was getting raped and murdered, these folks stood by and watched? My point is this. The commercials are not representative of the company. They do not care about you. They do not even care about authority. I think it is time for the Smith family to sue this company. This company issued a phone and service to Mrs. Smith and refused to help her in a time of need. Then turn around and make a commercial that tears her heart out. Now, this is not an isolated incident. A lady had crashed her car and was stranded for over a week, Her husband had gone to Verizon for help too. Once again they refused. This woman almost died. Imagine yourself stranded, family searching for you, and the little phone company refuses to help. Oh, I almost forgot. About Sprint, as I mentioned earlier. They did not give the Smith family phones at the beginning. For the first couple of days of the search, the Smith family was using their Verizon phones. As you can imagine, there was a lot of minutes used. Mrs. Smith asked Verizon to please help her with making the payments in increments because the bill was so high. The answer was... no! Now folks, you may think I have an agenda to just make Verizon look bad. You are welcome to validate what I have said by writing to the Kelsey Smith Foundation or going to kelseysarmy.org and simply asking for yourself. By the way, there is a recording by the police, asking Verizon for help that last about forty minutes. Please share this with everyone you know. Thank you for reading,
Weston Whitten
[protected]@yahoo.com

Read full review of Verizon
Hide full review
ComplaintsBoard
P
2:09 pm EDT

Verizon unresolved billing/resolution /deaceased pastor

1. Dsl ordered by deceased Pastor
2. Two numbers associated
3. Dsl never installed or used - disconnect order 8/10/07 - Service never initiated for 484-1951, in
error it was turned on (without knowledge) for 484-9119, Per service reprensentative Ed, we continued
to receive billing for this error 3/3/08

4. On 3/4/08 - Spoke to Verizon's Supervisor Vicky
Christopher whom stated that the line would be turned off [protected]) Credits would be back dated
and assured that this account would be settled -debt
resolved per transaction to come ($565.19) cr#C8RM43543. Since second level intervention took place (Supervisor) we absolutely believed that
a professional resolve would be forthcoming.

5. 3/4/08 - Harvard Collection Agency (Tonya) was
informed, and her request was supplied by fax -[protected] x2246. Per Tonya, as soon as received a resolution letter will be sent to the church. (Several months later update call was made to agency 4-14-08, no resolution done)

- 7/9/08 - Rec-vd Letter new agency RPM - made contact, unreasonable and disrepectful behavior from service representatives and Supervision, not
interested in above data. [protected] -Ref#[protected].

-7/9/08 - called Harvard Collection - Service Representive, no longer employed (Tonya) Agency
unwilling to help in this endeavor, except to say acct
pulled by Verizon ( what happened to V. Christopher/Verizon resolve?

7/15/08 Verizon - Mr. Johnson/Collections - No adjustments made final bill still active in system

7/15/08 Verizon - DSL - Supervisor, Kathy Garcia
will make contact with Vicky Christopher regarding
this concern.

7-22-08 - Verizon - Supervisor Financial Services
(Judy) shared concerns about billing and behavior
of collection agencies, her response was that (1) contact would be made to RPM to cease calling (2)
send back the equip, call [protected] to obtain
a return label .

8/13/08 - Verizon persons contacted, Ms Henry(financial Svcs) Wanda Works (DSL -Dept)
- * Note Breada financial Service and Ms. Brown -Dsl
were helpful and professional in there desire to establish whats going on with this extensive and timely ordeal. #[protected]

In conclusion Rev. Lorenzo Akins unfornately passed
on 11/08 - it is impossible for him to answer or be involved in this concern. Our church family have
tried to pick up the pieces of a situation, where we found a box with equipment, never used - and a letter received from a collection agency. We feel that
we have been patient and cooperative, BUT WE ARE
RECEIVING THE RUN AROUND, AND DISHONEST
COMMUNICATION FROM VERIZON, HARVARD COLLECTION- AND RPM COLLECTIN AGENCIES.
OUR HANDS ARE TIED. Our congreation need your
intervention. Contact# [protected] or by mail.

Thanks in advance for all efforts regarding this matter.

Read full review of Verizon
Hide full review
ComplaintsBoard
B
10:41 am EDT

Verizon inept installation

For those of you considering Fios installation:

After a 9 hour "installation", Verizon left, unable to install fios to email, and:
I had no garage door operation,
no wi-fi (which meant Philip's computer was knocked out),
no outgoing email, and
no main telephone line.

There is no Fios service, no protocol, no expertise, and it will be at least 12 days before the phone is reinstalled to normal Verizon service. My brilliant Liftmaster service (They actually put out a white paper on this situation) and a trip to the internet, revealed that Fios uses a battery unit that lacks an integrated radio shield (Fios says they are "working on it") that can cause havoc. They also have no ability to connect to other than outlook express and verizon.net email programs. The technology is way ahead of this company.

Read full review of Verizon and 1 comment
Hide full review
1 comment
Add a comment
D
D
dennls
Torrance, US
Dec 08, 2010 3:29 am EST

God what a nightmare! I ordered FIOS 2 weeks ago by calling a telephone number advertised at Verizon. I spoke with "Abel" who then transferred me to "Bernard." Both seemed to have a similar accent. I placed the order and was assured there would be no problems. The following week I determined that the "porting of my present telephone number was not compelte" leaving me no choice but to cancel/reschedule. After 14 calls I was able to reschedule with the assurance Verizon would take the necessary steps to complete the transfer of services. The installation would take place between 8-12. Today I waited, waited, waited, until 5:40 only to find out the installation hadn't been scheduled! WTF! I had lost a days work and was no closer to having FIOS than 2 weeks ago. I called and spoke to someone who transfered me to an incompetent who wanted to record me agreeing to incorrect information. When I said no, the line went dead. When I tried to call back the office was closed. Tomorrow I will call Verizon and terminate the order and stay with my present provider at a much higher cost so as not to go through this crap again. I am in the people business and will make sure that I spread the word of how incompetent I have found their whole support system to be. What a nightmare!

ComplaintsBoard
V
10:14 am EDT

Verizon incorrect billing, refusal to adjust

I had Verizon Fios service for 6 weeks in my home. The service never worked properly, and I attempted to get this issue corrected. However, the Verizon technician did not keep two separately scheduled appointments to address the issues. After the second “no show, ” I requested a cancellation of my service on June 21, 2008. Not only did they not discontinue my billing, but they have refused to make any adjustments to my bill as of this date (August 13, 2008). I have been kept “on hold” in numerous phone calls; they transfer me endlessly from one representative to another, and repeatedly tell me they cannot help me, because I have reached the incorrect department, etc. This is a result of their own internal phone transfers!
I am now looking at a bill for $480.24 for six weeks of almost nonfunctional service!

Read full review of Verizon
Hide full review
ComplaintsBoard
W
11:06 am EDT

Verizon responsiveness in repair calls

This company collects additional money for service and repairs and leaves their customers hanging. Have had repeated phone problems on three different numbers over 5 year period. For the first three years calling monthly about noise on the line. Their refusal to keep lines open and lines updated is legend; their current response time of over a week before repair service arrives is obsurd.

Localities should collectively sue when this level of consumer fraud exists as in the NY suit with Dell.

Read full review of Verizon and 6 comments
Hide full review
6 comments
Add a comment
L
L
l e t
, US
Jan 29, 2012 9:57 pm EST

I have been waiting over two weeks for Verizon to come out and fix my line. They have no problem collecting your money, however when it comes to repairs, I have been taken for a ride. They have rescheduled my appointments without my knowledge, and have just showed up without me knowing. Calling their customer service is a big joke, because nothing gets resolved. If there were other phone services available in my area, I would have switched two years ago.

S
S
SYB
, US
Sep 29, 2011 3:24 pm EDT

I spent days without a DSL or phone line. I was promised a service call 5 days out. The customer service was good. And, the technician appeared in 4 days. (still a long time to be without DSL and phone). The technician was also very good. It would seem that the problem is with the condition of the old telephone lines. The lines are old and service fails often. It appears that Verizon is not concerned with repairing the existing telephone lines. I'm guessing they want FIOS customers more. If it wasn't so pricey, I would be there. Until then, I would suggest Verizon hire more technicians for faster repair service.

C
C
C.A.M.A.
Toms River, US
May 17, 2011 3:23 pm EDT

Let me be clear about one thing I neglected to mention. The Verizon employees that they send...when they show up...are wonderful and personable, and most agree about this company, however they are happy to have a job so they keep quiet. So the field employees are not the problem. I can't say the same for the CSRs however. They just don't have a clue and some of them are downright nasty. The fault however, lies with the system itself. One hand doens't know what the other hand is doing...Customer Service? It's a farce!

C
C
C.A.M.A.
Toms River, US
May 17, 2011 3:20 pm EDT

Land line service in my neighborhood has been going out on a regular basis for years. Verizon keeps giving me lip service that it's fixed each time they finally arrive, but of course that's a lie. As soon as the weather warms up in Spring, the phone service goes out about every 4 to 6 wks or so. Finally, last March, I was told the permanent fix was in, however here we go again. Phone was out for four days in late April and now again in mid May. In the past, our neighborhood signed a petition that was sent to the corporate offices in Newark at which time we got some attention. But it was short lived of course. Here we go again. Around and around we go, with no end to the problem. They have "problems" getting part for the old Avis system? Not our problem! We deserve to have working phones! And don't even get me started on the customer service phone system. It's a maze of holding and holding and then holding some more, for hours on end!

D
D
DONNAMH
Marina del Rey, US
Aug 16, 2010 5:49 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

VERIZON IS HORRIBLE. I HAVE BEEN WITH THEM FOR 20 YEARS. I GOT A NEW CELL PHONE 2 MONTHS AGO. I WENT INTO A STORE BECAUSE IT WAS BROKEN. THEY HAD TO SEND ME A NEW ONE, WHEN THEY HAD ONE IS STOCK. THE POLICY ON WARRANTY'S. I ALSO WAS GETTING A LAND LINE AND PERSON 1 SAID IT WOULD BE TURNED ON IN 24 HOURS. IT WASN'T. I CALLED AND PERSON 2 SAID IT WOULD BE TURNED ON MONDAY AND NO PERSON NEEDED TO COME OUT. IT DIDN'T GET TURNED ON AND PERSON 3 SAID IT WOULD BE TURNED ON IN TWO DAYS AND SOMEONE HAD TO COME OUT. THEY ARE HORRIBLE

B
B
beachy151
Lafayette, US
May 22, 2009 4:09 pm EDT

I agree I'm going on over a week from my promised date and still no dial tone service, keeps getting pushed back everytime the repair date arrives. If i could have land service with anyone else I would. Thank god I dont have thier wireless service. Verizon repair service what a crock of s**t !

ComplaintsBoard
V
12:43 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Verizon problems

I have 2 Razor phones through Alltel. Alltel has sent me 3 phones to replace the phones I had bought. Each on the phones sent were sent with their own problems. Talked to Alltel Customer Service and was told they would be replace with brand new ones/new brand. Each store I went in stated they would not replace the phones. Now I have two phones that don't work but still have a bill to otherwise cancel my service altogether and pay $600.00 Great customer service!

Read full review of Verizon and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
R
R
rosalie 1
El Paso, US
Jul 09, 2009 7:07 pm EDT

I have a Blackberry and just recently it does not ring when I get call. I have checked this out and when I try to check the ringtones a message appears in red that says an error has occured. How do I correct this problem

ComplaintsBoard
K
12:22 pm EDT

Verizon free tv rip off

We went for the Verizon deal last January of receiving FIOS internet, cable and landline service for $109/month with the added incentive of receiving a free 19” Sharp LCD TV.
January installation 8am-12 no show, reschedule next available mid february.Call and verify free tv is still obtainable.Verizon rep :(Ater 30 minute wait)Oh yes it has been extended until March due to overwhelming interest in Maryland states rep.
After many calls, no letter, my password dosent work on Verizon web site.June 6th Rep, states ourorder had never been processed in the dept thta award a tv.She submits offer and info.
Several calls in July to follow up ..Rep states “will be shipped in several weeks”
August 1st…Call again speak with someone in the billing dept I recieve a letter
Verizon has over charged you on your bill…You will recieve a creidt on the next bill (have spent nurmous hours since Jan trying to get bill corrected ) No matter how you add it up it’s different evwery month.. Charges are way over the 109.00 a month.
Now the real kicker I ask about my FREE TV ..6 differnt people later and a 2.5 hr phone call..The marketing Dept tells me ” You didnt get the 12 mgb something internet service so you are not eligable for the TV. HA I'm not a computer specialist and told the girl your technican should disclosed this at the time of installation..Your company is not being honest..THE LINE IS QUIET she transfers me to a Customer Service Rep again (ith some long title) that is just a fancy name for a supervisor..I’m on hold again..20 minutes later..She states
You are not eligable because you already had Verizon Phone Servise !At the time I had called about this great Verizon promotion I said ti this rep. Your company should have said I'm sorry but you dont qualify for this package.Instead yor excepted me for your free tv offer and 2 yr agreement.
That was the final straw…I explained the are full of deception and misleading…
and the only Customer Service they provided was they could speak proper English. I had read some where some consumers are asking Comcast etc to
pay verizon $199 the disconection fee and they would go back to Comcast immed.
*****************
Verizon CAN YOU HEAR THIS>> When I can, I will disconnect ALL yur products,
HOME PHONE, TV, INTERNERT and our family has 4 Cell phones thru Verizon WIRELESS
Kelly

Read full review of Verizon and 2 comments
Hide full review
2 comments
Add a comment
B
B
benben
Silver Spring, US
Sep 09, 2008 2:26 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

i agree with Verizon being a ripoff. From original plan of $99 a month they don`t tell you about the hidden charges and if you fall behind they are not willing to work with you. You either pay the whole thing or pay more in penalties. There are better phone sevices out there.

M
M
Melody
,
Aug 11, 2008 4:39 pm EDT

Kelly,
I have been dealing with the same problem since March when I first got Fios. I still haven't received my T.V. I was told after serveral phone calls I would be receiving it soon. Today Aug. 11th I was told I'm not eligiable because my internet connection isn't the right speed. After many hours on hold trying to speak to a supervisor, I have gotten nowhere! I believe Verizon has lied to all of us and I don't know anyone who was gotten their T.V. I think we should all file a class law suit against Verizon! I feel all of us should be paid for our trouble and countless hours on hold trying to get someone to help us and stop coming up with bullsh_t excuses evertime we call!

Melody

ComplaintsBoard
S
8:24 am EDT

Verizon phone

I came into my local verizon store complaining of my phone (which was still under warranty) background always going blank, losing phone calls, not receiving phone calls or text messages & not being able to send texts or make phone calls, they told me all I needed was an update on my phone, since receiving the update my phone has had all of these problems much more frequently, I am very unhappy and very possibly will be switching to another service, my phone is now out of warranty and is not even a year and a half old.

Read full review of Verizon
Hide full review
ComplaintsBoard
N
12:05 pm EDT

Verizon dsl quits every time it rains!

EVERY time it rains my dsl goes, I have spent over 4 HOURS on the cell phone asking for service help..strange, my att blackberry can get online in the rain, yet my home computers can not..no one has bothered to come inspect the lines, and I can't cancel or I will owe money for early termination..wtf, so I am stuck paying for something that does NOT WORK..quite a nice littlke SCAM they have going! I really hope that the next time it rains, all of the co's have a major life stop..maids quit working, dr's stop mid surgery on them..of yes, and all their electronics mal-function..BUT they still have to pay everyone just the same.

Read full review of Verizon and 2 comments
Hide full review
2 comments
Add a comment
A
A
Angela
,
Aug 11, 2008 4:41 am EDT

i have been reading all these posts. I have the same problem. DSL and Verizon are awful. So Why hasn't the FCC done anything about it? I am off line more than on line. i can't speak to anyone and when I do I get some one in India reading from a book asking me questions. We pay huge somes of money to these idiots...
We really need tostart calling local TV stations.

C
C
Chris Canali
,
Aug 08, 2008 2:35 pm EDT

I have the SAME problem! I've called 3 times and spoken to their new service people... Gunga Din, Mowgli, and even the great Mahatma himself, but all they tell me to do is turn my modem off and on.

How can anyo9ne do business on the internet with service like this?

Anyone else have this problem?

I had a problem a few years back where they wouldn't kill MCI long distance and MCI said it was up to them. I wrote to the FCC and the NJ Board of Public Utilities with drops to Verizon. THAT got response.

ComplaintsBoard
R
12:41 pm EDT

Verizon broken promises

Beware of any promises from this company. I recently changed over from cable to fios and most every important detail is not disclosed or blatently lied. First, they said I could keep my email address which I guess I should know is not allowed. Second they said they would remove the other not usesless lines. The sales agent said this and a tech said this and they won't. Third, the give you a cheap router that broke within 5 days and sent out a dead replacement. They say they will call back and they do not do so. The installation was terrible. The technician will not go up into the attic and will basically drill holes through walls and wire on the outside. He does it in a way that is not even hidden as he cannot measure so instead of tightening up any slack, he just makes loops along the route. I suppose you can hand stuff from these 5"diameter loops but all other companies including the cable, satellite, and telephone have gone through efforts to hide the wires inside. The technicians appear to be unhappy and are probably minimum wage and it shows in there personal service and skills. Despite the size of the company they will tell you anything to sell you their product and renege after you've committed. The products appear to be shoddy and the installation and service is exceptionally poor. Everytime you call, you get a queue that asks the same questions and takes about 5-10 minutes before the option of talking to a human. When you do, you get into another queue that takes a long time. You have the option of a"call back"which is another computerized call that puts you back into what appears to be the same queue. When I tried it, I was told my wait was 11 minutes. They offered a call back in 11 minutes so when I opted for that, I got a call back and had to wait at least 11 minutes before talking to another representative. The rep on the phone also promises service but it doesn't happen as they state.

I would recommend any other than verizon. Given the competition, it sound's like they take the"promise them anything, but buyer beware attitude". If you expect the lowest level of service, the shoddiest crastmanship of installation, and the lowest level of customer support and you should be fine.

Read full review of Verizon and 1 comment
Hide full review
1 comment
Add a comment
F
F
FIOSovercharge
, US
Feb 04, 2009 7:46 am EST

Fraudulent biilling charges! I can't believe the lies they will tell you and then blame you for their billing errors! Speaking to anyone is impossible. The on-line support is just a computer program that answers basic questions - someones pockets are being lined while they sit at home collecting a paycheck paid for by the fraudulent billing! I'm sending off a complaint to the Atty Gen office today and the FTC and the BBB - this must be illegal! Massachusetts residents beware - verizon fios is a scam!

ComplaintsBoard
V
6:20 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Verizon customer service nightmar

I recently ordered Verizon Business DSL for my flower shop in Boston. The first sign of trouble was that I received a bunch of emails requiring me to confirm my order. However, I could not follow the instructions because it required the DSL to first be operational. When I called, I was sent into a customer service loop in which none of the reps I spoke with could figure out why I received the emails in the first place. Eventually they told me just to ignore them. So, fast forward to two days ago. A tech arrived, spent three hours at the store blocking my computers and phones, only to go away saying that he couldn't get it to work. This morning, more techs appeared, spent another three hours, still couldn't get the DSL operational on my computers and somehow destroying the network connections that I had set up between my server and front register. When I pointed out that these connections were no longer working and gave the tech the original settings, asking him to please restore the system to its original state, the tech simply left. So now, no DSL, no working computers, no ability to ring in customers.

I called Verizon tech support and let them know what had occured, and asked them to please send a tech back out to restore my computers to their original state. For six and a half hours, and I repeat, SIX and a HALF HOURS, no breaks, I was shuffled back and forth between different customer service reps and was told that their techs wouldn't know how to fix the thing they had messed up and that I would have to pay for someone to come repair their mistake. Several times, I thought I had reached someone who would help me, only to be disconnected and have to go through the whole thing again. After an entire day of non-stop frustration I still have no resolution to this issue and am about done with the pitiful excuse for customer service given to me by Verizon. One guy, supposedly a senior tech support agent, actually told me that he had no superior I could speak with, and that there was no customer service department to whom I could complain, then hung up on me. Mostly, Verizon seems to have very ineffectual phone systems, as none of the reps seem to know how to retrieve a call on hold without accidentally switching it to another department or hanging up on their client.

This is the single worst customer service experience I have ever had, bar none. I am horrified that a company marketing itself to businesses doesn't seem to have techs that know how to work with installation of DSL on an existing network, and even more horrified that there is no avenue to resolve issues that does not involve endless voice mail loops and surly, unresponsive customer service agents. This said, I did have a few very nice agents I spoke with during my day of Verizon nightmare, but none of them could actually do anything for me. One guy told me that if I threatened to drop the service he could transfer me to the department in charge of keeping customers with Verizon, and the person I spoke with there said they would get Geeksquad out for me to get my computers working again, but then, once again, I got disconnected when the Geeksquad rep was searching for the right tech to send out to me. They did not call me back, and neither did Verizon, so once again, the endless phone tree, the endless holds. I called back, and I called back again. Finally I got another guy who sounded genuinely interested in helping me, but who seemed to have his hands tied. He said he would speak with his supervisor and get back to me in the morning. By this time I had wasted the entire day on this seemingly simple problem, and felt utterly defeated.

I sincerely hope that the one guy who said he would call me in the morning with a solution calls me as promised. In any case, I may switch providers just on the basis of this awful experience. Truly ridiculous!

Read full review of Verizon and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
B
B
bajaskier
Fond du Lac, US
Jul 24, 2008 7:42 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Small claims court time.

ComplaintsBoard
V
6:24 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Verizon bad tech support and customer service

The service is a total loss we have had service with them for two long years and have being fighting them about the bad service Constant dropped calls static can not receive calls and we do not get the voice mail for hours later. They said it was the phones but since the replacement of 5 phones it still is bad or worse. They not do not won’t to talk to us so if you go to a wireless service go around AlTell wireless. I have again placed a compliant to BBB this is not the first time I have do this.

Read full review of Verizon and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
O
O
octavia
San Dimas, US
Jun 24, 2009 3:46 pm EDT

does yor bad serv happen every where or just in one area? Normally whn you are getting voice mail late dropping calls on all line on your account, is becasue your are more than 8miles from the nearst alltel cell tower . Thinking about investing in a booster for better service.

ComplaintsBoard
C
4:55 am EDT

Verizon billing hell

Where to begin? We have had FIOS for 18 months, and have been billed incorrectly for 17 of those months. We signed onto the $99 for all three services and it went downhill from there. As an aside, 3 of my 5 co-workers have gone through this as well. A 100% failure rate with my group of engineers that had the service within the last year.

We have been charged as little as $119, and as much as $704 for the same flipping service.!?! They somehow managed to create a second account at our address with the same name, and we are now being double billed. Our service has been disconnected multiple times for non payment on the bogus 2nd account. Infuriating. Of course they do this on a Friday afternoon and no one will be available to unscrew the situation until Monday.

Sometimes we get charged extra for long distance, and sometimes it is inclusive as it should be. Huh? Either it is or it isn't. They can't seem to make up their minds. My contract says it is inclusive though, but my copy of the contract was obviously abducted by aliens and masterfully altered.

I agreed to take a 10 minute survey via phone and they said if I did they would bump my internet connection up from 10MbPS to 20MbPS. They increased the speed, then charged me an additional $10/month without my consent. We have had multiple customer service managers "assigned to us directly to resolve our ongoing issues". In the last 3 months, we have now had 3 of them. Each one stating that the mgr. prior is no longer with the company.

It has gone way past rank incompetence and now borders on corporate thievery. There is no excuse under the sun for the complete and utter bullying and dishonesty with this company. I rue the day I agreed to sign up. I rely heavily on a stable connection to the internet, as I am a network engineer, and avoidable service interruptions are unforgivable. I often have to remote into work for mission critical tasks, and I have found that I cannot rely on FIOS for this.

My contract is up in 11 months per MY paperwork, but they said I have another 20 months or they will charge me an ETF fee and it will end up on my credit report if I don't pay it. WTH? Corporate bullying at it's worst.

Would some PLEASE kick off a class action against these tools? I am conferring with the attorney that drew up my will and home contracts, and will ask if he can refer me to someone who wants to take a largish bite out of Verizon's posterior.

Avoid them like the plague, or you WILL be burned.

Read full review of Verizon and 2 comments
Hide full review
2 comments
Add a comment
R
R
Rebecca Campbell
,
Sep 04, 2008 11:44 pm EDT

All I can say is that I have never had this crazy an experience w/ a service provider! Verizon Fios is the absolute worst! They do not even try to hide it! I started service with them in Feb 08' and my bill also has been no less that 300/ mo, and each month the serices I am being charged for differ. I have spent a part-time job amount of time dealing with this person, that, managers etc, etc. I have filed complaints, I have never gotten a corrected bill. I got 30 day trial HBO, cancelled, 5 times, and have been paying for it since. I did the one bill w/ my wireless...Do not do this!Fios buys your wireless bill, so wireless will so paid, and then they add it to your fios bill, and then they screw up you wireless bill as well. To make matters worse, if you get that " oh so fair" bill of current charges, 919.00, and you do not pay, because you can't, they will cut off your wirel;ess service along with everything else! So, of course I severed that relationship...5 times, and finally, they stopped one bill, but not before they had a chance to stop this service, they paid wireless 440$ as I tried the WORRY FREE GARUNTEE and they had not had a chance to apply the refund before fios paid this large amount off. So now, I have this lovely credit on my wireless, but I have to pay fios 440$ or they shut off my service! How does that work! I held all the equipment hostage, went to the fios store and sat there until a district manager promised to help me. Hmmmmmmm that was in May and many upon many attempts to get this resolved met by occasional answers and promises left drifting in the wind... I am ready to put a stop to this ###. I do not know who they think they are dealing with, but I am npot short a brain cell and I have kept insane type Apersonality records of every action, call, promise, reference # name of employee, etc, etc, etc. I now have a collection of documentation that would give L. Ron Hubbard's book a run for his money or for mine for that fact. I smell a class action suit from all the blogs I see. Anyone interested in banding and making this happen? Any legal rep out there want to take this on, because I know that the economy is killing me and everyone (except fios that is) and this is just a slap in my face and to humanity. I am insulted, stressed, and I now know that this is the only way to stop the nightmare. If interested, seriously interested, e-mail loglady1@msn.com. I want to see the big guy suffer for taking advantage of the poor. Here I am.../ A public health nurse with 2 kids, my fiance was laid off, I live is MA where the price is always high, and now my credit is a mess, and my spare time hobby is trying to save my credit, and keep my services going as I depend on them. Hope to start fighting back soon...

B
B
Bryan Stableford
,
Aug 18, 2008 5:35 pm EDT

I'll try to be short, because the HELL I have gone through would be A BOOK! Salesman comes to door and promisses everything. Installer comes to door says salesman should not have promissed me "ALL THAT" Fisrst bill comes...it is 3 times what salesman says it would be. Call custumer service. After 4 different people and an hour rep says yup we messed up...next bill will be correct. Next bill comes...is even more than first bill. Go throught step one again, am told it is now fixed. Third bill comes..is even more than second. Email verizon...tell them this is unacceptable and to FIX IT. Verizon emails me says "We will be in touch in 2 days". Of course I hear nothing for 10 days. Call and go through steps 1, 2 and 3. Next bill comes AGAIN NOTHING IS DONE. I call VIRGINIA CONSUMER AFFAIRS. 3 days later verizon calls me says sorry we dont know why this(improper billing) has gone on this long. I ask about the $200.00 gift card I was Prommised. They Say I actually did not qualify after all...This was part of the sell to get me to switch from COX. So I will not get it. The rep offers me $10 a month of my bill (A BUYOFF?) I accept. Why not they are not making good on anything at this point. Rep says my next bill will FINALLY BE THE CORRECTED. August 18 2008 I gete my verizon bill...NO $10 off, and it is as wrong as the first one. Where do I go... this is unbelievable...This fios deal was supposed to be $114.99/month + taxes. I have not received a bill for less than $300.00 and none of the promissed perkswill be delivered. I have spent dozens of hours on this problem(I am NOT EXAGERATING) I would like to say come get your gear because you do not deserve 1 more cent from me, but they will try to attack my credit(WHICH IS EXCELLENT ANYWAY. It seems as if they are allowed to get away with this(AND THEY DO NOT SEEM TO CARE)

Verizon Customer Reviews Overview

Verizon is a telecommunications company that offers a wide range of services, including wireless phone plans, internet, and TV. Overall, Verizon has received positive reviews from customers, with many praising the company's reliable network and excellent customer service.

One of the most commonly cited positive points of Verizon is the quality of its network. Customers report that they experience fewer dropped calls and faster data speeds compared to other carriers. Additionally, Verizon's coverage is extensive, with service available in most areas of the United States.

Another area where Verizon excels is customer service. Many customers report that they have had positive experiences with Verizon representatives, who are knowledgeable and helpful. Additionally, Verizon offers a variety of support options, including online chat, phone support, and in-store assistance.

Verizon's pricing is generally considered to be competitive, with many customers finding the company's plans to be affordable and flexible. Additionally, Verizon frequently offers promotions and discounts, making its services even more accessible to customers.

Overall, Verizon is a well-regarded telecommunications company that offers reliable service, excellent customer support, and competitive pricing. If you're in the market for a new phone plan, internet service, or TV package, Verizon is definitely worth considering.

Verizon In-depth Review

Overall Rating: Verizon is a top-notch telecommunications provider that offers a wide range of services and features. With its reliable network coverage, excellent customer service, and competitive plans and pricing, Verizon stands out among its competitors.

Customer Service: Verizon's customer service is exceptional. Their representatives are knowledgeable, friendly, and always ready to assist with any issues or inquiries. Whether it's through phone, chat, or in-store support, Verizon ensures that their customers receive prompt and efficient service.

Network Coverage: Verizon's network coverage is unparalleled. With a vast network that reaches almost every corner of the country, Verizon provides reliable and consistent connectivity. Whether you're in a major city or a remote area, you can count on Verizon's network to keep you connected.

Plans and Pricing: Verizon offers a variety of plans to suit different needs and budgets. While their plans may be slightly more expensive compared to some competitors, the quality of service and network coverage justifies the cost. Verizon also provides flexible payment options and discounts for bundling services.

Device Selection: Verizon offers a wide selection of devices, including the latest smartphones, tablets, and accessories. Whether you're looking for an iPhone, Samsung Galaxy, or Google Pixel, Verizon has you covered. Their knowledgeable staff can help you choose the perfect device to meet your needs.

Data Speeds: Verizon's data speeds are blazing fast. With their advanced network technology, you can enjoy seamless streaming, fast downloads, and smooth browsing. Whether you're using your device for work or entertainment, Verizon's data speeds ensure a seamless experience.

Reliability: Verizon is known for its reliability. Their network rarely experiences outages or disruptions, ensuring that you stay connected at all times. Whether you're making important business calls or streaming your favorite shows, Verizon's reliability ensures a hassle-free experience.

Additional Features: Verizon offers a range of additional features to enhance your experience. From mobile hotspot capabilities to international roaming options, Verizon provides convenient features that cater to your needs. They also offer advanced security and device protection options for added peace of mind.

Billing and Payment Options: Verizon provides flexible billing and payment options. Whether you prefer paperless billing, autopay, or paying in-store, Verizon makes it easy to manage your account and pay your bills. They also offer detailed billing statements and online account management for added convenience.

Contract Terms and Flexibility: Verizon offers both contract and no-contract options, providing flexibility for customers. While contracts may come with certain benefits, such as discounted device prices, Verizon also offers no-contract plans for those who prefer more flexibility. This allows customers to choose the option that best suits their needs.

Transparency and Communication: Verizon excels in transparency and communication. They provide clear and concise information about their plans, pricing, and terms. Their customer service representatives are also proactive in communicating any changes or updates, ensuring that customers are always well-informed.

Complaint Resolution: Verizon takes complaints seriously and strives to resolve them promptly. Their customer service team is dedicated to addressing any issues or concerns raised by customers. Verizon's commitment to resolving complaints ensures that customers feel heard and valued.

User Experience (Website and App): Verizon's website and app are user-friendly and intuitive. Whether you're managing your account, checking your data usage, or shopping for devices, Verizon's digital platforms provide a seamless experience. The interface is clean, navigation is easy, and information is readily accessible.

Comparison with Competitors: When compared to its competitors, Verizon stands out for its superior network coverage, reliable service, and excellent customer support. While some competitors may offer slightly lower prices, Verizon's overall package of features and benefits makes it a top choice for customers.

Pros: - Reliable network coverage - Excellent customer service - Fast data speeds - Wide device selection - Flexible billing and payment options - Transparent and proactive communication - User-friendly website and app

Cons: - Plans may be slightly more expensive compared to some competitors - Contracts may not be suitable for customers seeking complete flexibility

Final Verdict: Verizon is a top-tier telecommunications provider that offers a comprehensive range of services and features. With its reliable network coverage, excellent customer service, and competitive plans and pricing, Verizon is a solid choice for those seeking a dependable and hassle-free telecommunications experience.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Verizon customer service

Phone number

+1 (212) 395-1000

Website

www.verizon.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Verizon?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Verizon Customer Service. Initial Verizon complaints should be directed to their team directly. You can find contact details for Verizon above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Verizon. Discuss the issues you have had with Verizon and work with their customer service team to find a resolution.