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2.5 1270 Reviews

Verizon Complaints Summary

478 Resolved
781 Unresolved
Our verdict: Engaging with Verizon, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Verizon reviews & complaints 1270

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A
6:50 pm EDT

Verizon veterans/military discount

I've been a satisfied Verizon customer since 2005.
On Aug 22, I decided to take advantage of the military discount for Verizon Fios as a new customer. Customer service was very pleasant and confirmed I'm eligible for the discount. Once registered and successfully signed into my Verizon with an account I should be able to link online for veterans discount of 69.99 for 2 yrs. along with $200 discount towards qualified accessories good through 8/31. Of course, it wasn't as simple as he had advised, I called Verizon customer service again and they said they would email me a benefits form. I did not receive.
Its now the 28th and I have spent multiple phone calls and several hours trying to get someone from customer service to help me apply the veterans discount to my account with no success. In addition to that, I was transferred multiple times to customer service, then told my veterans benefit does not apply to me. The manager transferred me to the promotional department, customer rep. named Kenneth, whom would not share his last name. According to him, the veterans benefit cannot be applied to my account until installation with equipment is complete. Absolutely new news to me...he didn't care to take the time to listen to me when I tried to ask for clarification, he rudely transferred my call to the queue and I had to wait another 30 mins before I was hung up on.
Extremely frustrating, for a request to help apply for my veterans benefit. It's unfortunate that my experience with Verizon fios went from excellent as a new customer looking to set up new service, but once I've successfully registered as an account holder, disappointingly, I was treated quite the opposite - rude, lack of urgency and without a care about resolving a problem rather than getting rid of my call.
I'm asking kindly for Verizon Fios to please help with proper instructions on how to apply my veterans benefit per promotional advertisement and uphold what was communicated. I don't want to switch my business and wireless to another carrier, I'm asking for upper management to help resolve what seems to be a simple solution.
Greatly appreciate and look forward to your response.

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6:31 pm EDT

Verizon unethical behaviour

I've been a customer with Verizon for 18 years. I went to the Verizon store location at 3584 Battlefield Pkwy, Fort Oglethorpe, GA. to get help with 2 phones I bought at this location. Saturday August 18, 2018 I went into this location store and meet with sales person Brandon. I explained to him I had to transfer my info from my old iPhone to my new $700 iPhone 8 I bought at this location before I disconnect the service of the other iPhone. I also wanted him to help with some other issues I was being billed for but he refused to help. He said the government passed a law that no Verizon employee are to help transferring any customers info to another device and he said he was not allowed to help me with my bill or even look at it. While I tried talking to Brandon his manager Chris was always around Brandon laughing and goofing off. Sales person Brandon was laughing right along with manager Chris. Me, my father and grandson felt uncomfortable in the presence of those two employees. We felt that both manager Chris and sales person Brandon was making fun of us. Both went into the back of the store and you could hear them laughing out loud from the back of the store. They did not go to the back of the store for us and we did buy some items while we were at this store. We left the store with no help. I went home and transferred my info to the new iPhone myself. Thankful to the internet for help! I did go back on Monday August 20, 2018 because I had some trouble with the new iPhone 8. The manager Chris was leaning on top of the front store counter and looking at his iPad as I walked in. As he looked up he said "Brandon isn't here" and he looked back down at his iPad. I continue to walk over to him and he was not waiting on no customers. I told him I have transferred my info from my old iPhone to the new iPhone 8 but I'm having some issues with new iPhone 8. Manager Chris was none to happy I walked up to him and was trying to get him to help me. He expected me to just walk back out of the store. He refuse to help me and as I was trying to get his help one of the sales lady over heard our conversation and she told him what he could do to help me with the problem but he wasn't having any of it. He was none to happy the sales lady told him what he could try doing to fix the problem. He rolled his eyes and still refuse to help. I asked if there was someone else I could talk to and all he did with a smirk on his face wrote down a phone number and pushed it at me. As I was standing at the front desk trying to get help I saw an elderly woman who look to be in her 80's asking a sales person to help her with her phone and the sales person would not help her. I saw the sales person put her arms out with an attitude telling the elderly woman she could not help her. I left the Verizon store and was discussed at what I saw and the problem I was having with manager Chris. I did go to the Verizon store at 2000 Gunbarrel Rd. Chattanooga, Tn. on that same day. The Solutions Specialist Wayne Doss at the Gunbarrel Rd. Chattanooga, Tn. location was professional and respectful. This young man helped me within a few minutes to solve the iPhone problem and help me with any bill issues. All this could have been avoid if manager Chris and sales person Brandon at 3584 Battlefield Pkwy, Fort Oglethorpe, GA. Verizon store location had done their job. I found them both lazy and disrespectful.

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4:51 pm EDT

Verizon customer service verizon

Very upset. I moved here from Canada and simply wanted a new sim card to put in my phone. First Verizon shipped my sim card to the wrong address. I called Verizon and I was told to go to a local store to get a new card. I went to the store and the CR put in the new sim card. I went to my car and realized that he didn't give me back my original Canadian sim card. Nor did he offer to give it back. I literally went back a minute later and asked him for my sim card. His response was that he put it in the shredder and that I can request a new sim card. Wow - just wow. That's not the point. It had all my information on it. I called Verizon and I was told by the supervisor through the call contact centre that they value security. I was transferred over to the store manager at Verizon and he admitted that it was human error and he apologized. However he said there was nothing he could do to remedy the situation. I am utterly disgusted. I then contacted my Canadian cell phone company and they said that he should not have done that as it was still an active service and had my contacts on the sim card. The replacement card is 10 dollars. The manager didn't even offer to credit my account. I will be switching to AT&T !

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3:34 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Verizon call center employee

I have a complaint with customer service call center agent Edwin. There are things you want to tell customers but you know you shouldn't. I challenge you to find that call and listen to it and decide if that is how you want your customers talked to. I have previously worked at call centers and if one of my agents talked the way Edwin did to one of my customers, they would have been fired on the spot. Just because we think it does not mean we say it.

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Marie Shipley
, US
Jun 17, 2019 1:13 pm EDT

When installing cable Verizon left yards and yards of cable hanging on the side of our house and jammed it into an arbor vitae to hide it. Years pass and we have the arbor vitae cut back and find where all of the spaghetti mess of cable is coming from. While talking to Verizon about another issue with the TV programming I mention the mess hanging on the side of the house. The tech rep says that can be taken care of. I ask if there would be any charge. He says no, it's a Verizon issue, not the consumers. Verizon comes out and cleans up their mess they left years ago and tried to hide in the shrubbery and then charges me for a service call. The supervisor at customer service says I "should have called sooner...not years later". She will give only a 50% discount on the service call. How can I call about their mess when it's been hidden for all of these years? This is NOT MY ISSUE...IT'S VERIZON'S.

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9:31 pm EDT
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Verizon customer service

Verizon Wireless customer service hung up on me when I was trying to get help. And the help I needed was over a problem they caused. The credit on my account didn't work and so I was charged the full amount. That's why I placed the call, wherein they hung up on me.
I must submit a review when they do the opposite of customer service.

On a separate occasion, they straight up lied to me, telling me that the cost of my phone bill was the same over the phone as it was in-person. I knew in advance that this was not the case and that was only confirmed minutes later, when I paid in-person.

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11:55 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Verizon verizon wireless duplicate/stolen payment

I set up and promise to pay on my account. I made a payment for more than the amount I promised to pay and the night before the promise to pay date. It immediately took the money out of my account. At 3:30 AM it took the actual promise to pay amount taking double payment out of my checking account. I called asking them to cancel the second payment and was told they couldn't do that and it would have to go to review and it could take 7 business days. They said that since I already made the payment I should have called and cancelled the promise to pay. I explained that I made the payment at 11:45 the night before and the duplicate payment was taken at 3:30 AM. They are refusing to cancel the second payment until its reviewed and because I have a new bill coming out in 5 days they may not be able to refund the duplicate payment they took.

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3:06 pm EDT

Verizon bill increase without notification & lying customer representatives

I have a regular phone (landline) with Verizon and was told they needed to change out the copper wiring to fiber optics as they were retiring the copper wires. Fine I thought and I called many times to confirm that this change was not in fact going to change my monthly set rate, my bill wouldn't change in any way or there wouldn't be any surprise bill increases. I even got a letter in the mail confirming this is just a change they're making to retire the wiring and it wouldn't impact my bill at all "No price increase." After confirming about 8 times before and after the change and even during the wiring change I received a bill with an increase of $40 per month. I called to have this looked into, and got the following - one representative adjusted the price for the month by crediting back the difference and I was told to call back during their normal business hours to discuss further and have this fixed. After calling many times another representative told me that they couldn't do anything on their end but they would submit my case for review, even asked me if they could listen to the recording of the call for their review, recapped all the notes and my concerns, to which I said yes because I had expressed a lot during that call. Before the end of that call I was told I would receive follow up in 8-10 business days. That brings us to today, where I called to get an update. After explaining to this man that I already know he can't do anything but that I am following up on the case being reviewed since that was close to a month now I was told the following:
1) The price I had before was part of a bundle and I should have had it increased;
2) They can't do anything to either give me any credits or adjust it to the previous price I had;
3) Let me tell you about the bundle deals instead;
4) There's no such process as submitting something for further case review, he just saw the notes but there wouldn't be anything to follow up on.

I asked to speak with a manager or supervisor and I was told they can't do that, I asked to escalate this because surely they must have a process in place, nope they don't but use our website to "contact us." In fact while having him on the phone I asked him to walk me through where to do this, at first he was helpful but then when I told him oh yeah I did this last night - spoke with a representative via their chat and was told to call and speak with a representative instead so I'm being shifted back and forth now, he all of a sudden could not spend time to guide me to where or how to submit a complaint or request further escalation.

He kept insisting on trying to go over the bundle deals with me until I firmly told him I do not want to listen to those deals, why would I give Verizon more money after how deceitful and unethical they were. I didn't get any notification on price increases, I was extremely proactive in finding out if there would be any price increase and was told no there would not be repeatedly, why would I want to add more of their services? He kept saying the same thing about we can't do anything to get you back to the old plan. At this point fed up I told him in essence he was telling me that Verizon has staff that are not trained properly, give incorrect information, there's no process in place to escalate or submit case reviews but yet staff just flat out lies. SHOCKINGLY He agreed that yes those points were true. Each time he asked if he could do anything else I requested to speak with a supervisor or someone higher, and for him to make sure he writes on his notes everything we just discussed from how unprofessional and untrained verizon reps are, how they tell lies, how deceitful the company is with increasing prices without notification meanwhile I have a letter from them stating no price increase would occur to my plan. I don't know if he did or didn't but I want to keep escalating where possible. I also asked him about terminating my plan now that I don't want to be with Verizon given the pain they put me through and the time and hours I spent with them dealing with this whether there would be any surprise termination fees. He confirmed no fees at all and I requested he write that down in the notes over and in caps so that there's no hidden surprises afterwards.

I am just beyond frustrated with this type of service and their unethical practices. Sneakily they don't have an easy method for customer to file complaints because the volume would be so high. I'm sure I left out some details, I am still trying to calm down after that exchange since he was starting to be rude even though I told him multiple times how I'm not angry at him if anything it seems like he's the only one that knows what's going on at that company by giving me correct information and not lying to me unlike those numerous other representatives I spoke to within the last couple of months and that he understands where I am coming from. If anyone has a way to escalate any further please let me know and I can do so somehow. I provided my feedback on the customer feedback survey at the very least as well.

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11:44 am EDT

Verizon incorrect billing

Its unfair to be subjected to the amount of stress on a monthly basis when looking at a Verizon Fios bill and having to get into a battle for hrs on the phone with representatives that are clueless, unaware of agreed service and amount per contract. They should be held accountable of their errors and take steps to correct it from happening again.

I have had a history raising a complaint with the Verizon billing dept. The billing amount is continuously changing even though I have a contract with Verizon. This month my bill was increased by $120.00. I called customer service18008374966 today July 4th, 2018 to raise the concern and question as to why my bill increased soo much. I requested to speak to a supervisor after I noticed the representative I was speaking to was clueless on what services my contract covered. I spoke to Mrs. Walker (supervisor in NJ) I asked for id but she said her name was sufficient and refused to give me any further identification. I proceeded to go over the changes I noticed on my account which she could not locate. I told her I was on the Verizon "my account" website where it explains the changes of billing amount. She proceeded to tell me that at one point November the billing dept did not bill certain charges for phone line. This bill reinstated the charges plus the increase on the bundle package deal. This is why my amount changed and now will be billed $120.00. I cannot understand why I am paying more because they cannot get their billing straight. I insisted that the difference of the charges was due to billing errors in the past which they are now trying to recover what they can for months they did not charge of unknown services that they gave. My agreed bundle package deal was to include triple package of internet, cable and phone. In addition 2 italian stations and 500 international minutes phone plan for $154.00 plus equipment box charges (3) boxes and maintenance plan which totaled $199.00 all inclusive. She insisted that the new amount will change to $220. But I am being billed $280. I have had numerous disputes with Verizon on their billing errors. They do not honor their contract and their billing dept bills recklessly. It takes time and energy to try to go through the disputes every single time both by phone and in writing. There is no structure nor consequences to their reoccurring billing errors. This is poor customer service and fraud if they bill what they please without honoring a contract.Desired Resolution: Billing AdjustmentDesired Outcome 
I want them to honor their contract and correct the amount per month to what I agreed to pay. My bundle package deal was to include triple package of internet, cable and phone. In addition 2 italian stations and 500 international minutes phone plan for $154.00 plus equipment box charges (3) boxes and maintenance plan and tax. The amount agreed was 199.00 all inclusive. Not $220 or $280. Furthermore be more be responsible when billing. Its unfair a person has to be subjected to the amount of stress on a monthly basis when looking at their Verizon bill and having to get into a battle for hrs on the phone with representatives that are also unaware of agreed service and amount per contract. They should be held accountable of their errors and take steps to correct it from happening again.

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2:35 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Verizon service

I decided to change from comcast xfinity to verizon fios. My first phone conversation was with a fios rep. Who set up my order and then told me to go to any local verizon store to pick up the set top boxes. We made a trip to go to our local verizon store, only to discover they did not carry this equipment. I called fios that day and was told that this was misinformation. The closest verizon store to us was in philadelphia, which is an hour away. This woman told us that she would have the set top boxes shipped to us by last friday, june 29. They never came. We then receive an email from verizon on saturday, stating that we need to pick up our boxes on city line ave.in philadelphia. What?! We went to the verizon store in philadelphia (an hour away) and had a very rude rep work with us. No "good morning, welcome to verizon, etc." rude. He gave us the set top boxes (3) and we left to go home and set up the "easy" plug and play. We were not able to set it up. I called fios that day and was told a technician would come out the next day (july 2 between 12 and 2 p.M., which he did.) what we discovered was that we were never given the verizon router we should have been given at the store in philadelphia. The technician spent quite a bit of time at our house, but finally, tv and internet and phone are working. What a ridiculous waste of time in phone calls, car trips, etc. This was not organized at all. All verizon fios representatives should have the correct information. All reps should be professional and kind. As of saturday, june 30, we were being charged for service we did not have because of your representatives! I strongly feel that we should not pay for service until it was actually working, which was today, july 2. Please respond since, thus far, this has been an exhausting, frustrating experience. Kimberly ortiz. Phone [protected]. Order number pa1379366248

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9:55 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Verizon phone turned off when payment was made timely.

I made my monthly payment yesterday (received a text confirming receipt of payment) and when I got up this morning the only call I could make was to VERIZON because...you switched off my phone to ensure I called you. I held for 25 minutes waiting for a Customer Representative. When she came on the phone she immediately started telling me I was on an older plan and she wanted to advise me of newer, cheaper plans. I told her and want to tell you...I have NEVER heard of turning someone's phone off so they will HAVE to call and hear your promotions? Are you kidding? I'm furious and NOT sure if I will stay with VERIZON after this. As I told the girl (who was hard to understand) VERIZON could have texted me your promotional deals!

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9:23 pm EDT

Verizon promotion

I fell for their promotion that you trade your phone in and they lied on the phone from the start then went to my local store where I talked with the rudest customer service people ever who said I could trade my phone in at the store but you had to do it online were the lady online said I would get 244 dollars for my phone that was in perfect shape not one scratch and the other one I new and told them it had issues no problem . The problems come in is when they gave me nothing for the the phone that was perfect they said the screen was broken, a chip in case their story changed numerous times I said send both phones back oh they can't do that what a scam never ever will I use or tell my family or friends to use Verizon what a deceptive add campaign where as you have no recourse very sad company who is willing to loose thousands of dollars in business over 244 bucks they must pay their employees to screw you and not pay what they say they will these employees must have an incentive plan to not pay you for your phones what they are worth!

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12:40 pm EDT

Verizon triple play

Although verizon fios is generally great service, verizon is an oligopoly which leaves most people with very few options. Watch out for verizon renewals without asking important questions such as timing the renewal to start when your existing contract ends (particularly if there is a price increase). Make sure you get things in writing (email) before agreeing to anything. Verizon reneged on its contract terms and lied to the fcc about what it offered. It fell on deaf ears.
Contrary to what verizon fios should be providing with internet speed, even small packages such as 50/50 often encounter serious download issues which suggests throttling. Speaking with executive support when your patience gets exhausted is a waste of time because they're considered a support extension of the office of the president and they are held on an extremely tight leash.

Verizon does phenomenal service potential such as internet speeds approaching 1gb. Fiber optic technology offers tremendous bandwidth. Yet, you will hear all types of reasons about what might be affecting your download test results. The simple fact is that the test measures the amount of time it takes to pull data from the measuring server to your computer. Therefore, it is independent of what you might be doing when the test is being performed. That's not to be confused with slow delivery times from certain websites which relate to how responsive their servers are.

Verizon needs to be held accountable to a very high standard as a virtual monopoly in many areas. The best way is to file complaints with the fcc on their complaint portal. They recommend registering so that you can view your complaint, update it if necessary, and also ensure the fcc is doing its job. That also means making sure that verizon answers all issues in writing and holding their feet to the fire if they don't.

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7:02 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Verizon terrible customer service

Went into Verizon store to inquire about why my bill was so high and remove a tablet we had on the account that we no longer used--every month it kept getting higher and higher. The sales rep advised told me that I had a post-pay account and that they just changed their prices for pre-pay in which I would only have to pay $75/month for my unlimited plan. That was all that was explained to me. I was a given a number to call, because apparently not everything can be done in store, and was told I could remove the tablet by calling this number.

I called the number, set-up my account, provided a cc, and asked to remove the tablet. All of which I was told was done.

The next month, my phone shut off because the rep on the phone did not set up autopay and I could not log into my account because switching from pos-pay to pre-pay changes all of your account information. I had to go into a store to get it all sorted out.

Last weekend my phone was stolen in LA. When I returned home, I went into an indirect Verizon store by my home to use my insurance to order a new phone and try and get an old phone set up with my number in the interim. The rep looked up my account and asked why I had a pre-paid account. I said because I was advised by someone at Verizon to get it. He said that is odd, we usually never advise that especially because you can't have insurance. And I said, ever since I have owned a phone I have always had insurance. So now, I don't have insurance and cannot replace my phone. The indirect store sent me to the corporate location where they advised me to go on the pre-paid account in hopes that they could better assist me.

They were not any more helpful. They said there was nothing they could do. On top of this, come to find out the tablet had not been removed and I have been being charged for it on my account for the last 4 months and have an outstanding balance. This is absolutely unacceptable. Verizon has clearly messed up multiple times in multiple ways. A business should do everything possible to remedy a situation and make the customer happy. Because I was advised by an incapable salesman I now am unable to replace my phone. I expect to be given a phone or be compensated in some way.

I will spread this message to anyone who is willing to listen. Your customer service isn't service at all.

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10:38 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Verizon verizon wireless

One agent (Matt siddiqi) came to my apartment and told that if I switch my comcast connection to Verizon, they will give 10 times faster connection with no installation fee for the same monthly payment I am paying to Comcast. So I thought I will just try it. I spent hours on phone and they even did credit check with my social and after everything they said they cant give the offer he promised. They didnt bother to provide reason. wth.

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10:51 pm EDT

Verizon verizon fios internet service

I have been having issues with my Verizon Service since I had it back in October 2017 where I had to call customer service at least twice a month. In December 2017 I begin working from home where I'm required to have internet. Every time I call they have me reset my box, send out a tech and send me a new box. Within 5months I had 3 different boxes and 3 different techs come to my home to do diagnostic tests. Recently On a Thursday I woke up one morning to begin working and my internet service was completely out. I was out of work for that next two days due to my connection. Verizon sent a tech out that Saturday and they advised that it was an issue at the central office where my ports needed to be switch. The ports were switched. I was told to give it 15-30 mins and it should be up and running. Well, that wasn't the case. I turned my box off for some time. The next morning I reset my box. It begin working for a few, then went out again. I continued to contact Verizon again about the issue. They sent another tech out that Monday where again I was unable to work. Unfortunately they sent me a very lazy tech that did not want to come, but just wanted to advise me that he contacted the central office and the issue should be fixed and that he didn't need to come, however, I did not let that happen. The tech finally came to my home, set In my kitchen chair and waited for my internet connection to come back on, then left and advised me that it was fixed and if I have any additional info just contact him directly in his cell, not Verizon. Of course time went by and the issue started to accure again. I've contacted the tech, which advised me to give it a couple minutes and it should be fine. Well again, the issue kept accuring throughout the day. I contacted the tech again and moving forward I have never gotten a response. Today is now Monday Tuesday and the issue has accrued again. I contacted Verizon again and they advised for the 3rd time that the port has to be changed again at the central office. I will never In my life recommend this service to anyone. I will go without internet before I ever purchase Verizon service again.

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12:14 am EDT

Verizon verizon fios

Terrible! Do not even think of getting this service provider! First off they outsource to philippenes for customer service, my names do not match my accounts I have called in na year ago complaining of same issue, they changed my number and said it would be rectified, a year later, just lastnight, I did not come up in 911 and thats a problem! I come up a different name on caller id's. They told me I share the same number with someone else, my name comes up someone totally different, I suppose the address as well. Customer service did nothing 1 year ago, as well as now! Done. If I could give a zero I would. The manager said hes sorry and will request to have other name removed off my account and will request my name be added. 1 time was enough, now a second? And was told numerous accounts come up with my number and their system sometimes doesnt change names.

At my last appointment my battery pack was installed empty which was told by the new tech that came, they wrapped my box in foil so maybe I would get faster service which I should of had instead of wifi not working sometimes.

They arrive at your house/appointments in t-shirts and jeans, nothing that says or represents verizon so you don't even truly know who's coming in your house. So unprofessional! This is the worst company.

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8:00 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Verizon billing

I made a one time payment on my sons account, Verizon prepaid stored my card information and within a month they had charged my card $387. plus I made many calls to their customer service dept All that I ever got was "take it up with your bank" it was not a mistake made by my bank or my banks responsibility, I have talked with many people that have shared the same horrible issue with Verizon prepaid. I will under no circumstances EVER be Verizon prepaid customer, which is a joke! Should be against the law for them to be able to store anyone's bank info without asking customer!

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2:17 pm EDT

Verizon landline

A $2.75 charge showed up on my bill for Local Directory assistance, which i did not make. Online search shows this has happened to many others. They call/report/ and charge is removed. I called, spoke with rep named "Tom" (would not give me his last name). He LAUGHED at me several times. Said the call was made from the line and would not be removed. I told him the Verizon blogs were filled with complaints from others experiencing the same problem. He said in all his years he'd never seen or heard of a call being made by a phantom.

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7:30 am EDT

Verizon home phone service

On 4/24/18 I discovered our home phone service was not working. and have not had a dial tone since. I have repeatedly called Verizon customer service and the repair dept. They sent a repair tech out on 4/26/18. The tech informed us it was a problem with a phone pole at the end of our street. Since that time customer service has tried to pressure us to get FIOS. As we rearely use the home phone, we decided to cancel the service. I have tried to cancel the service several times, but it has not been cancelled. I know Verizon is going to make me pay for the service even though we have not had a dial tone at least since 4/24/18. I am now considering cancelling our 2 Verizon wireless phones. This is horrible customer service.

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9:23 am EDT
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Verizon customer service

Trying to get my rewards, but as usual SA customer services are rude and disrespectful. First I called and the first rep. told me they would be unable to communicate with me because of my name didn't match with the voice. It was a insult to me, I called back and continuously. I had called 2 to 3 times and was meet with a this is the wrong number by Verizon wireless. I don't have Verizon wireless, so it was done by a call rep. I called again got Tasha (team lead) for some reason Tasha seemed to be frustrated. Switched me to Britney (the management) which asked me repeatedly, do I know how to spell my name. Then hung up on me after I asked why are you insulting me. This is a downward spiral of SA treatment to ethnic people and shows how your staff is very rude and disrespectful. This comment will go on BBB, google, and other well known platforms. I have to go to work, and need my rewards to get there. SA has a good point system but their Customer service is horrible even at the stores. The only reason Holiday get sales is because of their customer service.

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Verizon Customer Reviews Overview

Verizon is a telecommunications company that offers a wide range of services, including wireless phone plans, internet, and TV. Overall, Verizon has received positive reviews from customers, with many praising the company's reliable network and excellent customer service.

One of the most commonly cited positive points of Verizon is the quality of its network. Customers report that they experience fewer dropped calls and faster data speeds compared to other carriers. Additionally, Verizon's coverage is extensive, with service available in most areas of the United States.

Another area where Verizon excels is customer service. Many customers report that they have had positive experiences with Verizon representatives, who are knowledgeable and helpful. Additionally, Verizon offers a variety of support options, including online chat, phone support, and in-store assistance.

Verizon's pricing is generally considered to be competitive, with many customers finding the company's plans to be affordable and flexible. Additionally, Verizon frequently offers promotions and discounts, making its services even more accessible to customers.

Overall, Verizon is a well-regarded telecommunications company that offers reliable service, excellent customer support, and competitive pricing. If you're in the market for a new phone plan, internet service, or TV package, Verizon is definitely worth considering.

Verizon In-depth Review

Overall Rating: Verizon is a top-notch telecommunications provider that offers a wide range of services and features. With its reliable network coverage, excellent customer service, and competitive plans and pricing, Verizon stands out among its competitors.

Customer Service: Verizon's customer service is exceptional. Their representatives are knowledgeable, friendly, and always ready to assist with any issues or inquiries. Whether it's through phone, chat, or in-store support, Verizon ensures that their customers receive prompt and efficient service.

Network Coverage: Verizon's network coverage is unparalleled. With a vast network that reaches almost every corner of the country, Verizon provides reliable and consistent connectivity. Whether you're in a major city or a remote area, you can count on Verizon's network to keep you connected.

Plans and Pricing: Verizon offers a variety of plans to suit different needs and budgets. While their plans may be slightly more expensive compared to some competitors, the quality of service and network coverage justifies the cost. Verizon also provides flexible payment options and discounts for bundling services.

Device Selection: Verizon offers a wide selection of devices, including the latest smartphones, tablets, and accessories. Whether you're looking for an iPhone, Samsung Galaxy, or Google Pixel, Verizon has you covered. Their knowledgeable staff can help you choose the perfect device to meet your needs.

Data Speeds: Verizon's data speeds are blazing fast. With their advanced network technology, you can enjoy seamless streaming, fast downloads, and smooth browsing. Whether you're using your device for work or entertainment, Verizon's data speeds ensure a seamless experience.

Reliability: Verizon is known for its reliability. Their network rarely experiences outages or disruptions, ensuring that you stay connected at all times. Whether you're making important business calls or streaming your favorite shows, Verizon's reliability ensures a hassle-free experience.

Additional Features: Verizon offers a range of additional features to enhance your experience. From mobile hotspot capabilities to international roaming options, Verizon provides convenient features that cater to your needs. They also offer advanced security and device protection options for added peace of mind.

Billing and Payment Options: Verizon provides flexible billing and payment options. Whether you prefer paperless billing, autopay, or paying in-store, Verizon makes it easy to manage your account and pay your bills. They also offer detailed billing statements and online account management for added convenience.

Contract Terms and Flexibility: Verizon offers both contract and no-contract options, providing flexibility for customers. While contracts may come with certain benefits, such as discounted device prices, Verizon also offers no-contract plans for those who prefer more flexibility. This allows customers to choose the option that best suits their needs.

Transparency and Communication: Verizon excels in transparency and communication. They provide clear and concise information about their plans, pricing, and terms. Their customer service representatives are also proactive in communicating any changes or updates, ensuring that customers are always well-informed.

Complaint Resolution: Verizon takes complaints seriously and strives to resolve them promptly. Their customer service team is dedicated to addressing any issues or concerns raised by customers. Verizon's commitment to resolving complaints ensures that customers feel heard and valued.

User Experience (Website and App): Verizon's website and app are user-friendly and intuitive. Whether you're managing your account, checking your data usage, or shopping for devices, Verizon's digital platforms provide a seamless experience. The interface is clean, navigation is easy, and information is readily accessible.

Comparison with Competitors: When compared to its competitors, Verizon stands out for its superior network coverage, reliable service, and excellent customer support. While some competitors may offer slightly lower prices, Verizon's overall package of features and benefits makes it a top choice for customers.

Pros: - Reliable network coverage - Excellent customer service - Fast data speeds - Wide device selection - Flexible billing and payment options - Transparent and proactive communication - User-friendly website and app

Cons: - Plans may be slightly more expensive compared to some competitors - Contracts may not be suitable for customers seeking complete flexibility

Final Verdict: Verizon is a top-tier telecommunications provider that offers a comprehensive range of services and features. With its reliable network coverage, excellent customer service, and competitive plans and pricing, Verizon is a solid choice for those seeking a dependable and hassle-free telecommunications experience.

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Phone number

+1 (212) 395-1000

Website

www.verizon.com

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