Menu
Verizon Customer Service Phone, Email, Contacts

Verizon
reviews & complaints

www.verizon.com
www.verizon.com

Learn how the rating is calculated

2.5 1270 Reviews

Verizon Complaints Summary

478 Resolved
781 Unresolved
Our verdict: Engaging with Verizon, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
Verified
The authenticity of the customer service contact information for Verizon has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Verizon. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Verizon reviews & complaints 1270

Filter reviews by rating
5
1 review
4
0 review
3
0 review
2
1 review
1
9 reviews
Sort by:

Newest Verizon reviews & complaints

ComplaintsBoard
U
9:29 am EDT

Verizon supports job discrimination & encourages racism!!

The Verizon Wireless store managers (mostley incompetent & lazy women) at these locations are known for refusing to hire qualified African-American men, to work at inside their stores, deliberately hiring mostly unqualified or inexperienced women and *hite people. The sales personnel are usually incomepetent, rude, hostle toward new-hires and minority customers, and this wireless company has been sued more times than any other cellular company in America! And has more complaints filed against them to; for racial discrimination and very poor customer service! Many people are denied employment due to ethnic background or religious preference!?! Working for any Verizon Wireless store is a nightmare, and they way their salespeople treat many customers is criminal! I would not do any business with those *astards!

Read full review of Verizon
Hide full review
ComplaintsBoard
C
8:19 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Verizon billing fraud

Verizon is the worst company Ive ever seen they are lies and thief's they have taken my moneys for the last time and not credit my account for the amount i pid them.They have creative billing every month and im just done ive had to argue with them every single month about my billing and they say they will fix it but never do .I cant handle this stress any-longer i want to file a lawsuit against them for emotional distress and billing fraud. Im sure there are lots of you out there that feel the same way and have them ripping you off also.So if you are interested in filling a class action suit against Verizon please contact me at [protected]@gmail.com

Read full review of Verizon
Hide full review
ComplaintsBoard
N
3:45 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Verizon payment constantly mis-credited

Every month I pay my Verizon Wireless bill prior to the bill due date and it is credited to the wrong account approximately 50% of the time. I set up bill pay from my bank and make the payment online. I have to call Verizon Wireless every other month to find out where my payment went. It's been over a year and a half and they still can't get my account straight. They keep telling me the same thing every time I call, "this won't happen if you set up automatic payment withdrawal through Verizon Wireless". I tell them that won't work for us, because we are living paycheck to paycheck and we have to wait to the appropriate date to pay bills. Then they say, "You can pay online directly through out website". I tell them, if I had to do that for every bill I pay, then I would be going to twelve different websites to make payments. My bank is the easiest place to pay bills and I can see all the payments from one location. My most recent call they found my payment while I was on the phone complaining about where they credited my payment and they said that the second number in the account number keeps registering in their system as an eight, when I make sure I manually type into the banking system payment in the reference Acct # xxxx. They said if you can either delete the payment and recreate it in the banking system or ask the bank if they can use a different font. It's not much trouble to delete the payment and recreate, but asking the bank to change their entire online bill payment system to a different font is a little much. I'm a little paranoid and I lean toward Verizon Wireless trying to get me to cancel my contract. I signed up my family one month prior to them dropping the Unlimited Data Plan. My two boys use about nine GB's each. Under the new contracts, you pay the same amount ($30/mo) for only 2 GB's a month.

Read full review of Verizon
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
J
2:25 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Verizon bait, switch, and gouge

Last month my wife and I made a considerable upgrade and set of purchases which included Verizon wireless phones. The Verizon salesman offered us a "great package deal" which involved switching our landline phone and internet service over to them from Time Warner, since they were "partners" now. However this arrangement turned out to be a disaster. I should point out first that this was not a "renegade" salesman; every step he took with us was done in conjunction with a supervisor. The internet system he sold us was wireless and ran on a small device called a "Jet Pack"which was supposed to be portable and allow us to take our service anywhere. We discovered we had trouble because when we took it with us traveling, it ceased functioning; I took it to a Verizon store in South Carolina, where I was at the time, and when they examined it they told me I already had about 200 dollars in overage fees on it (in less than two weeks!); was I aware of this? No, I certainly wasn't. There were no alerts, or emails or anything else. I would have gotten one whopper of a first bill when it finally arrived. The woman I spoke to about this was clearly embarrassed and said they should not have sold me this, because it has a 5-gig limit and is not intended for home use; it's for people to take traveling who need to stay connected, but it is in no way for people who do any kind of normal internet activity. The only thing our salesman had asked us was if we liked to stream a lot of HD movies, or did a lot of gaming, or something like that. No, we said. Then the 5-gig machine (which I did not understand) should be just fine. This woman pointed out to us (we had no idea) that watching an hour or two total of Youtube videos would eat up our entire month's usage. I said this is insane! Everyone watches Youtube. Is this system only useful for email and nothing else? Basically. When we returned home to Ohio, we did not attempt to deal with the original sales people, but instead went to a different Verizon store and asked for help. One of the people I spoke to at this store said Verizon used to offer unlimited use (which is what we had with Time-Warner, and Embarq before that) but that customers "abused" it, whatever that means. I said that if there is a demand for it, why don't they supply it for a price like everyone else does? She had no answer for this of course. This sounds like the bad old days of dialup, nickel and diming us for every second we use. People will always pay for a service if it's worth it; we did. Now we had a "great package deal" from Verizon that eliminated it altogether and cost us a fortune. Everyone we talked to at Verizon about this was blunt and unmoved: "If you signed the agreement, you pay. It's a legal document. Go ahead and take us to court and try to prove that the salesman didn't explain it to you clearly. Your stupidity is not our problem." One of the managers at this store did succeed in persuading Verizon to waive the 175-dollar fee for getting rid of the Jet Pack. But this was about a third of what we spent in various fees and overage charges, all of which we still have to pay, and we still have to deal with Verizon, including our landline phone, which is not satisfactory either, but is another story. We are back to Time Warner for our internet. My advice to any of you is this: don't deal with Verizon if there is any other alternative. These people are crooks. It was very clear to us that their management has devised this as a new business model: trick people into signing up and use the law to leverage them into paying all the fees and fines. Since this happened, I have spoken to several other families in my area who have had the exact same thing happen to them, and none of them even got the 175-dollar fee waived. They all paid through the nose. Verizon is big enough and powerful enough that they can afford to be cynical and take advantage of customers. BUYER BEWARE. If you must deal with these people, be sure that you know and understand their products, services, and the technology better than they do. If you are middle-aged or older and have a life outside the IT field, this will be difficult. But it is imperative that you do so, because they are systematically preying upon people like this.
Jeremy Peter Zank

Read full review of Verizon and 1 comment
Hide full review
1 comment
Add a comment
S
S
slynn1
Orange, US
Jun 21, 2013 8:59 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I hate Verizon customer service and it is ridiculous and the most rude, uniformed, and uncaring customer service on the planet! Everyone is nice to you until you are caught into a contract, and then you might as well not exist. I had insurance on my phone, and when it broke after only a few months of use, I waited a half an hour at the nearby Verizon store for someone to help me. In the store their were several employees, but most were engaged in gossiping or flirting. I sat and listened to their latest date, sex life, and other inappropriate conversations. I went up to the desk and asked when someone could help me, I was told that when my number came up one if the employees would help me. I asked why was it taking so long when clearly there was several employees hanging around doing nothing. He rudely told me wait for my number. A half an hour later, of waiting and watching the most unprofessional, lazy staff ever, I was called. Basically, I was told that Verizon would not replace my phone and I had to wait another six month for a upgrade! I was free to purchase a expensive phone out of pocket! I had just paid for one and it broke! So basically, I had it with Verizon and changed my plan to Metro PCS. Though Metro PCS does not have quality customer service, at least my bill for my children and myself is a lot less than on Verizon and the phones are offered at a reasonable rate! If my phone breaks, I can buy a phone for under two hundred and it will not break two months later! Not to mention the outrageous prices for service! Now, my entire family is covered for two hundred dollars for five phones! I can pay my bill on line or over the phone. Verizon, was much more expensive and it had outrageous data plans. No wonder companies like Metro PCS have gotten popular! Who wants to pay high prices, receive poor customer service, and have lazy customer service reps that refuse to help you after they roped you into a contract! For the price Verizon wants for its service, you should expect excellent customer service! I saw one of their commercials claiming they have been awarded the best customer service! What a lie that is!

ComplaintsBoard
P
2:20 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Verizon fraud overbilling

I was tired of paying too much for my cell phone service, I was paying $43.15 per month just to make and receive calls. no text and no data. I waited until my contract expired with Verizon and contacted customer service. I paid all outstanding balances due and was told that when I ported my number out I would only have to pay a pro-rated amount equal to the amount of days I used the verizon service after the billing cycle date. I then ported out the phoner number to a different carrier and contacted verizon to insure my account had been closed. The customer service rep confirmed the accoun was closed and my balance woulod only be for the three or four days I had used the service (Between the billing date and my contract expiration date). I was also told that Verizon would send the pro-rated bill when the cycle was completed. I then tried to log into my "Myverizon.com" account and was told that I no longer had access to the account because I had closed it. About a month and a half passed when I received a call from verizon. They told me I owed them for a full months' service $43.15. I was shocked and explained the situation and inquired why the bill was for a full month. The customer service rep stated that Verizon had to keep the service open for the entire month to ensure the ported number worked. I informed her of my previous contacts with Verizon and that the service was paid in full up to the final billing date, and that I expected only a pro-rated bill for 3 of 4 days somewhere between $5.00 and $10.00. She then stated that the bill was for the previous months' service. not for the pro-rated month. I then explained again that my phone service had been paid up to date when I cancelled the service. She then again stated when Verizon received the payment and said it didn't include the final month. I then agsin stated my conversation with the original customer service rep and that my account was paid in full up to the payment date, there was no balance. and I was told I would only be billed for the 4 days I continued to use the Verizon service. She again stated that the charges were valid and she would send me a billing statement to verify the charges. I stated she could send me whatever she wanted, I disagreed with the charges, I thought it was a scam, I wasn't going to pay the charges and that Verizon would have to sue me to get me to pay that amount. I then hung up the phone... I haven't yet received any additional information I will follow up this complaint with additional information as it becomes available.

Read full review of Verizon
Hide full review
ComplaintsBoard
J
1:53 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Verizon dropped calls

Verizon used to advertise that they had the "fewest dropped calls" but I don't see that advertisement anymore. I can see why! My fiance and I both have Verizon and have several dropped calls a day-some days 5-10 dropped calls. For the price that they charge, you would expect to have fewer dropped calls. Their service is outrageous

Read full review of Verizon
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
D
4:54 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Verizon verzon want me to change my copper line to optic and get fios

Since 2012 Verizon, has try to get me to change my phone system which is copper lines. They have called, tell me there problems with the line; they have attempt to have my property marked of digging . Without or permission. Verizon has tried disconnecting my phone to find out it was them in there attempt to make me switch. Verizon has made my phone a party line by switching up the line at the phone box at the end of my street. I have over 36 per day Verizon 800 numbers on my caller id. So, as of June 18. Verizon played a call every 10 minutes harassment campaign when I called Verizon they tell me oh, sorry why won't you change. Now for the last 7 day they decided to disconnect my 2nd line from my main number. without my request, with us having the number for over 15 years.
Verizon informed me that they could not restore the number cause they had already given it to another customer. Well, excuse me I thought I was also a customer. Yes, these stories I rec'd from Verizon are just unbelievable. Then Verizon tell me my number can not be put back, then I am told my number can not be put back until 6 months cause its now in a pool."?" So, the question I put to Verizon did I request in wring or verbal to take down this line (number) no so I suggest you put it back. Each response from Verizon from the half dozen representative I spoke to was Why don't you switch to the Verizon optical line and Fios. As I keep saying I do not want the service and I want to keep my Landlines! You do not tell me what ! Verizon, I will not switch; my neighborhood has power outage and when there is nothing else I can and have been able to pick up my phone and call 911.(copper line) Well, after I suggested to Verizon that my Attorney and the media who I am affiliated with will have by the end of the day all of this. as of June 18, 2013 @ 1:30 pm my second line was restored. I say this" I will not be Harass by Verizon! Before I switch I will go to another provider. I been a customer of Verizon since 1975. So, how many other people are they doing this to. So, Verizon no more calls; no more emails; no more knocking on my door, no more disconnecting my phone, no more harassing letters in the mail; no more just do your job and provide phone service. If you have had the same treatment please lets all go to the Media!

Read full review of Verizon
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
X
3:22 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Verizon cell phone

SUH-U365 Their is a document problem with this phone from Verizon wireless they have said it not there problem. Their name is on the phone the had to put bids and spec out to get it made or went to one that was all ready manufactured. What the problem is with it is bad gateway on mobile web ever site. Having the message your account has a zero balance on or during a phone call and voice mail. Dropped calls all the time ever where over nys I have next to cell towers and had drop calls. PRE paid you can only call 611 in 24 hours 3 times to get around that you go through post paid and be transfer around. How the hell do the get JD Power and Associates awards with the amount of bs I see on here. Yes I have going to the FCC and BBB.

Read full review of Verizon
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
C
3:40 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Verizon over charged/mistreated

Have been a Verizon customer since they were still Bell Atlantic. I recently had a problem with a phone that would that would not power up. Having insurance on it I returned it for a new phone. During Verizon's investigation they discovered because the phone had been dropped (no affect on function) they deemed the claim invalid. Charging me $299 for a refurbished iphone 4 (can buy a brand new 5 from apple for as low as 199). So after repeated calls trying to get resolution they stand by their decision. What they are doing is price gouging and should be illegal> I would gladly buy a new phone and give them back the refurbished-not an option. So rather than helping me resolve this issue they will get the last $300 from me EVER.

Read full review of Verizon and 1 comment
Hide full review
1 comment
Add a comment
C
C
chrisbcd
Grapevine, US
May 24, 2013 9:07 am EDT

Handsome B Wonderful - Check this person out. This poster is a TROLL who regularly posts inflammatory replies in order to instigate, so Op just ignore him. He is just a loser.

ComplaintsBoard
O
4:48 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Verizon (in) convienence charges

AS a loyal customer whom has paid for this service for years find it appalling to have to pay a fee to pay an already overpriced bill.But wait if i pay by credit im not charged this fee.Since when did cash become 2nd rate currency?The greed of these corps. has exceeded the ability to maintain customer satisfaction.This needs to stop.

Read full review of Verizon
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
P
8:43 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Verizon excess charges in error

For the month of march/april the account shows that 39 + mb of data was used, on the bill under usage it shows same date's and times twice with different amount, same dates with 4 charges per day am and pm with exact times for am and pm with charges, and when I called I spoke to a tia who told me we needed to change password and turn off at night, and said she could adjust 100.00 off the 678.00 dollar bill, when asked to transfer to supervisor I got the voice mail liz ivy @ ext 7728 no call was returned, I chatted on line with a darth who assured me that he supervisor brian would call and of course never called.

Read full review of Verizon
Hide full review
ComplaintsBoard
C
11:08 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Verizon misrepresentation of charges

I had made a phone inquiry in February to a Verizon representative to see if I could get my phone, internet and television charges reduced since my contract had expired with Verizon. The representative said over the phone that he would be able to take the first month charges of $75 off the first bill and reduce my current $165 per month charge to $145—a $20 reduction. He added that such a reduced charge would be locked in to a two-year contract.
He also said that the e-mail confirming the new charges were just an estimate and that it would not reflect what was said over the phone.
It has been two months now and I have yet to see a reduction of the charges stated as well as the initial $75 off the first month’s bill. I spent a good part of a morning explaining to several Verizon representatives the above situation, and all said that I am locked into the two-year contract . By me confirming that e-mail, which I was told initially to disregard since it was just an estimate, I have no basis to appeal.
I took precise notes on the promises said over the phone. I was given a verbal promise by your representative how much the new billing would be for the next two years. In a nutshell, here’s what I feel are your company misrepresentations:
• Verizon representative quotes $75 reduction in first month’s bill.
• Same Verizon representative quotes a $145 bill with the same services I have received for the length of the two-year contract.
• Same Verizon representative says e-mail quote was just an estimate, that his quotes would be the actual quote.
• Despite the order number, Verizon supervisor said the company was unable to trace the employee who made the quotes to verify my notes.
• Verizon supervisor said I am locked into the contract despite the conflict in quotes.

Read full review of Verizon and 1 comment
Hide full review
1 comment
Add a comment
D
D
Deena910
Columbia, US
Mar 26, 2008 9:29 am EDT

Verizon offered a $99 19" HD TV with their triple play. I got the service November, 2007 and here is is March, 2008 and no TV. I have called monthly and talked to promotions who sends me to eligibility who says everything is fine and they will send the information to promotions. Bottom line - no TV.

ComplaintsBoard
F
2:41 pm EDT

Verizon the worst company on the internet

Verizon Fiber Optics is probably the worst company on the Internet that I have ever dealt with. I paid their initial fee of $14.95 online and sent them a pair of expensive sunglasses for repair. They confirmed that sunglasses were repaired and then they initially couldn’t “find them”.

Read full review of Verizon
Hide full review
ComplaintsBoard
A
5:47 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Verizon no more free bluetooth tethering

This is a email I sent to several verizon wireless execs as well as community boards on verizonwireless.com
Leanna,

Thank you for your response, but it is flawed and did not address the problem. I will try once again to fully explain the problem. Please read carefully!

First of all, I know that motorola kept the bluetooth feature in the jelly bean os that was present in the ice cream sandwich os.

Second, I know that this feature will or should work.

Third, you called the wrong technical folks. You should have called the technical folks at verizon or the big wigs at verizon, because the problem is with verizon.

Verizon is the sole reason this feature does not operate like it used too!

If you really did read all of my correspondence, then you would have read that now, with the jelly bean os, verizon has made it a requirement to activate the mobile hot spot from verizon in order for the bluetooth connectivity feature to work. Motorola does not control verizon's mobile hot spot, so calling their technicians was a waste of your time and a waste of my time to read.

Up until march 14th, when I allowed the phone to update to jelly bean os, I was able to use the bluetooth connectivity feature without having to activate verizon's mobile hot spot. I was able to connect my samsung galaxy tab via bluetooth (Pair) to my motorola razr maxx and access the internet with the samsung galaxy. Remember no mobile hot spot.

Verizon finally finished what I am sure was a comprehensive review and test of the jelly bean os prior to releasing it customers. Verizon has now made it a requirement to activate the mobile hot spot for the bluetooth connectivity feature to work. This is a decision by verizon alone and has nothing to with motorola, so as I stated earlier, you should not have called motorola…. Not their issue!

I am fed up with all of the folks that have replied to my complaint. Not one of them has responded and fully answered my complaint. Each and every time the person responding leaves out a very important fact. Just like you did!

I have tried very hard in this reply to make sure that the entire problem is stated once again and where the fault rest. Verizon needs to acknowledge that they have altered a previously free feature and now are requiring the mobile hot spot where they previously did not. This is not an issue created by motorola or a defect in the motorola jelly bean os.

I am very displeased with verizon right now and I have already committed that I will change carriers at the conclusion of this contract. However, I do want to make it clear that I would like out of my contract now as opposed to 12/2013 because what verizon has done. The optimal solution is to allow me to cancel my contract and for verizon to waive any and all cancellation fees. Another option is for verizon to tell me how to uninstall jelly bean os and revert the os back to ice cream sandwich.in either case, until I am satisfied with the responses from verizon, I intend on telling anyone and everyone I can what verizon has done with this previously free feature and I will do this via any public forum or verizon forum I can find online. I will make updating customer review blogs & forums my #1 daily mission until my contract expires in 12/2013 or until verizon releases me from my contract without penalty.

Thank you.

Keith davis

Read full review of Verizon and 5 comments
Hide full review
5 comments
Add a comment
G
G
graygoose
77070, US
Sep 03, 2013 5:22 pm EDT

i called vzw corporate and they blamed motorola, someone at motorola corporate told me verizon requested the change. ### you verizon, im leaving you and taking my $400+ a month phone bill with me. i am also telling all my freinds and family to drop you also, your customer service sucks.

A
A
Anthonylh9
Port Huron, US
Apr 02, 2013 2:19 pm EDT

I had the same issue. I normally tether with the cord to my laptop. I called to complain about it today and they stated the same thing. Which is really funny because I remember it being one of the selling features because I asked one of the sales reps if I was going to be able to tether. I too was told it was never suppose to be able to be done and in order for me to do so I would have update my plan and add hotspot. I feel this is just another way for them to get you out of having unlimited data.

L
L
LastCallAgain
Sorry, US
Mar 21, 2013 9:08 pm EDT

"Oh... you really like this free feature, and you use it a lot? That's too bad. It isn't free any more."
...Typical corporate mentality: NEVER offer a service for free, when you can charge for it!

C
C
Captain H
Greensboro, US
Mar 20, 2013 9:46 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I addressed the same problem today with Verizon customer service tech support, who told me that BT tethering capability on my Droid RAZR was a FLAW with ICS, that they corrected with the update. That I should have NEVER had the capability to tether for free.

A
A
AKDavis
Mishawaka, US
Mar 17, 2013 6:18 pm EDT

When I say folks, I am referring to Verizon Wireless only. I should have made this point clearer. My apologies. My grief is with Verizon only and I am just sharing it via any site I can.

Thanks,

ComplaintsBoard
D
5:57 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Verizon droped my unlimited data plan

I have been with Verizon WIreless since 1994, with 6 cell phones on my account, 3 smart phones and 3 regular phones.
I had to replace a 12 month old I Phone 4S because the phone made of glass was not safe for my son to continue to use.
My three smart phones were on an unlimited data plan. I called Verizon WIreless on a recorded line, was told that if I ordered and upgrade on a regular line, then just used the phone to replace the Apple 4S, I would be able to continue to use the unlimited data plan. I received the phone and activited on line as suggested in the packaging. 30 days later I find I was switched to a 2 Meg data plan and had overages. I called Verizon and they told me I had to call to activitate the phone and do the transfer rather than doing it on line, something I was never told and being such a long customer I know how to activate phones. Customer service said they would review and try to roll me back to the original program and they would take three business days. Seven business days later I called them to find they would not do what I was told when I purchased the replacement phone. I have a higher bill, a plan I did not sign up for. I have asked them to tell me who regulates their license and I will send them a letter. I find this was very unethical for a large company to an existing customer and it is all on my back. My regular monthly Verizon combined bill is $ 475 so I am sure I can find a new home for my money.

Read full review of Verizon
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
P
2:56 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Verizon poor performance

Wanted state that I have never received such horrible service as well as dishonest employees at Verizon wireless ..After two years of problem after problem, such as dishonest employee's, poor customer services, we have had enough.. At first, the overall expectations where high but that quick went down hill after the honeymoon period when we could not get out of the contract without paying a small fortune so I filed complaint after complaint with little help..I have finally had to pull the plug and take the hit..Note to the general public, DO NOT DO BUSINESS WITH THIS COMPANY!

Read full review of Verizon
Hide full review
ComplaintsBoard
R
2:09 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Verizon rip off

I have been with Verizon since 2008 and started with FIOS. I was sold on the good advertising. To date, I now pay $196.50 per month for one DVR, and one mini box. I have ShowTime, and 35/35MPS internet speed, that is it. I notice that my computer is again running slow when downloading. I called Verizon and was told they do not offer the 35/35 MPS service anymore, only higher or lower options are available. HUMMMM, my question was, how can you provide me with 35/35MPS when you no longer offer it...response was we can. I then ask if my bill could be lowered and was told no unless I reduced my services. I then hung up and tested my internet speed on Verizons website and several other sites. My answer was, I am getting 15/5MPS! I am paying for a higher speed; however, getting slower speeds. As I type this, Brighthouse is welcomed back into my home, and they are installing today. With no contract, same channels and 30MPS internet speed, I dropped my bill $68.00/month for home phone, cable, and internet. That is a true savings. Not a Verizon fan and tired of helping them get richer, time to put some money back into my pocket. See ya Verizon!

Read full review of Verizon and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
Valerie
Valerie
, US
Sep 18, 2008 12:18 pm EDT

I am absolutely not satisfied with verizon... for Heaven's sake, all I want to do is pay my bill. Every time I call they put me on hold for over 20 min and I get transfered from dept to another, I hate them.

E
E
Ernesto
, US
Sep 19, 2009 1:38 pm EDT

Late last year, I signed up with Verizon Fios to install their TV/Internet services at my home in Maryland. A service man came out and did the work. However, a couple of days after that the services were disconnected. I called Verizon to inquire why. I was told that I need to give them a major credit card and not an ATM/Visa card. After several days of going without a phone and internet, I switched to Comcast. Verizon continued to send me bills after the disconnection. I called them several times and finally a credit was applied. We made arrangements for their equipment to be returned and they promised sending me a box to ship their equipment. I never did receive the box and followed up with them. They continuously billed me at this time for their equipment despite the failure on their part to send me the box. At the same time I Comcast was giving me several customer service difficulties. I decided to switch back to Verizon to maintain the same equipment. This time I signed up for Phone and Internet services. They decided they will be billing me for it and we did agree that since I will be using the same equipment, I will be credited and my name taken off the credit bureau.

To my surprise, Verizon never kept to their promise. My bank just pulled my credit report yesterday and told me I have a minor collection from Verizon for $160.00. I have been attempting to talk to someone about it at Verizon, to no avail.

I want to keep my credit and they have to keep to the arrangements made

G
G
gilbert lozada
palm harbor, US
Jul 30, 2013 7:45 pm EDT

I recently purchased a no contract cell phone from Verizon with a $60.00 montly plan. I activated my phone on 7/26 /13 and informed customer service to keep my debit card on file for future payments, on that same day I attempted to make a phone call to Puerto Rico and a message came on stating unsufficient funds even after they took my $64.20. I immediately called Verizon to find out what was going on and I was told that for international calls I had to pay twenty five cents per minute. I told verizon that Puerto Rico was part of the USA, but she said that it was not covered by this contract so I immediately told her to cancel my phone, because I was not correctly informed what plan I had. After numerous times calling verizon trying to get my refund back they told me that I won't be getting any refund back and I really think this is a real rip off. Not only to myself but other customers as well. Since they refused to listen to my reguest I also intend to disconnect my Verizon fios at home and I am going to discontinued their services as of 8/02/13

A
A
Alan
Irving, US
Mar 05, 2013 9:03 am EST

I use Verizon Incoming Call Blocking, but it doesn't work on some numbers. The FTC says it should, but Verizon just gives me the runaround---that is IF I can actually communicate with someone. The automated "customer service" program does everything possible to keep you from talking to a real person. I'll be so glad when my current agreement expires.

ComplaintsBoard
S
10:42 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Verizon - poor customer service

To start off, I've been a customer of Verizon for 20 years. My contract expired and I wasn't sure I was going to renew withe Verizon. After a lot of research I finally decided to renew but Verizon wanted to sell me new phones which totaled over $100.00 and charge me a renewal fee of $30 per phone, I needed two. I went on Amazon and got thee phones from them...

Read full review of Verizon and 8 comments
ComplaintsBoard
L
7:15 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Verizon poor dsl service/terrible technical abilities/terrible customer service

For the Culver City, CA, area, which is in the metropolitan Los Angeles area, this complaint pertains to:

1. Quality of Verizon's DSL service (Terrible)
2. Verizon Customer Service for "bundled" customers (both over the phone and technicians) - Terrible
3. Verizon's technical ability to connect/disconnect DSL service without disconnecting the bundled customer's Verizon's home phone land line (Terrible)

I have been a Verizon Wireless customer since before they provided wireless cell service (my account was acquired by them). That is what it is. I've been a Verizon home land line customer for the last 3-4 years. No real complaints. The trouble started when I decided to save money from my Time Warner cable internet, and instead go with Verizon's cheaper DSL service. They were offering a special deal for "bundled customers." Huge mistake. Their DSL service is not even the minimum speed they "guarantee." Six times out of 10, websites would time out and give me error messages. Navigating was extremely slow, cumbersome, and required multiple reboots and tries of 3 different web browsers until one worked. Netflix would only stream standard definition on my HD TV, and downloading an HD movie rental from iTunes on my Apple TV would take anywhere from 4 to 8 hours (I'm completely serious). Also, the day they activated my DSL service, my land line phone service stopped working. No dial tone, and people calling the number would just hear it keep ringing, while on my end, no ringing and no dial tone. The struggle with their ridiculous customer service people involved one person who hung up on me, another who gave me the incorrect window timings, being disconnected (again) while on hold, and an on-site service technician who never called, but the phone customer service people claimed he/she/it had been on site and "had found nothing wrong." Quite honestly, I feel the customer service people are really just trying to cover for themselves/the company and will tell you anything. They magically fixed the problem on their end, and never bothered to explain, while I had no phone service for over a day. They basically punished me for ordering DSL service with them.
That's not the end of it. I have now canceled DSL service with them, and they have disconnected my land line phone service again. They are sending out their technician, when I know for a fact that the problem is on their end.

Read full review of Verizon
Hide full review
ComplaintsBoard
S
4:38 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Verizon customer disservice

I just got off the phone with zoey with Verizon cust service and although apologetic she was not able to issue even a partial credit even though I have not been back home since being evacuated by FEMA from. Zone A in the Rockaways -and have not used my service since then - because I did not think of my Verizon service in the middle of the hurricane and call to suspend - just business as usual - the Verizon rep's all said not to worry you are in zone A but when it comes right down to it except for press releases about what they are doing for the affected community it's just business as usual Verizon only cares about separating you from your money whether you receive goods and services or not-whether you are in a disaster area or not it's all the same-

Sent from my iPhone

On Dec 13, 2012, at 3:34 PM, [protected]@verizon.com wrote:

Dear S Friedman,

Thank you for choosing Verizon. I have received your email dated 12/12/2012 regarding Verizon service I know how this can be important. I apologize for any frustration or inconvenience this has caused. My name is Roishawn, and I will be happy to assist you and also review the account to make sure you are getting the best value.

In order to resolve your concerns, please contact our Consumer Sales and Solutions Center directly at (800) VERIZON or [protected]. Our representatives are available by phone 24 hours a day, 7 days a week.

You will be prompted for your telephone number by our Voice Response Unit. To ensure protection of your personal account information and expedite the handling of your request, please have your Verizon account number or bill available.

The department to which we have referred you will be able to assist you. If you have any additional questions, please let us know. We look forward to serving you.

Thank you for using Verizon. We appreciate your business.

Sincerely,

Roishawn
Verizon eCenter
*****Simplify your life. Cut the clutter and help the environment with paperless billing!*****

Enroll today at: http://www.verizon.com/gogreen

Read full review of Verizon
Hide full review

Verizon Customer Reviews Overview

Verizon is a telecommunications company that offers a wide range of services, including wireless phone plans, internet, and TV. Overall, Verizon has received positive reviews from customers, with many praising the company's reliable network and excellent customer service.

One of the most commonly cited positive points of Verizon is the quality of its network. Customers report that they experience fewer dropped calls and faster data speeds compared to other carriers. Additionally, Verizon's coverage is extensive, with service available in most areas of the United States.

Another area where Verizon excels is customer service. Many customers report that they have had positive experiences with Verizon representatives, who are knowledgeable and helpful. Additionally, Verizon offers a variety of support options, including online chat, phone support, and in-store assistance.

Verizon's pricing is generally considered to be competitive, with many customers finding the company's plans to be affordable and flexible. Additionally, Verizon frequently offers promotions and discounts, making its services even more accessible to customers.

Overall, Verizon is a well-regarded telecommunications company that offers reliable service, excellent customer support, and competitive pricing. If you're in the market for a new phone plan, internet service, or TV package, Verizon is definitely worth considering.

Verizon In-depth Review

Overall Rating: Verizon is a top-notch telecommunications provider that offers a wide range of services and features. With its reliable network coverage, excellent customer service, and competitive plans and pricing, Verizon stands out among its competitors.

Customer Service: Verizon's customer service is exceptional. Their representatives are knowledgeable, friendly, and always ready to assist with any issues or inquiries. Whether it's through phone, chat, or in-store support, Verizon ensures that their customers receive prompt and efficient service.

Network Coverage: Verizon's network coverage is unparalleled. With a vast network that reaches almost every corner of the country, Verizon provides reliable and consistent connectivity. Whether you're in a major city or a remote area, you can count on Verizon's network to keep you connected.

Plans and Pricing: Verizon offers a variety of plans to suit different needs and budgets. While their plans may be slightly more expensive compared to some competitors, the quality of service and network coverage justifies the cost. Verizon also provides flexible payment options and discounts for bundling services.

Device Selection: Verizon offers a wide selection of devices, including the latest smartphones, tablets, and accessories. Whether you're looking for an iPhone, Samsung Galaxy, or Google Pixel, Verizon has you covered. Their knowledgeable staff can help you choose the perfect device to meet your needs.

Data Speeds: Verizon's data speeds are blazing fast. With their advanced network technology, you can enjoy seamless streaming, fast downloads, and smooth browsing. Whether you're using your device for work or entertainment, Verizon's data speeds ensure a seamless experience.

Reliability: Verizon is known for its reliability. Their network rarely experiences outages or disruptions, ensuring that you stay connected at all times. Whether you're making important business calls or streaming your favorite shows, Verizon's reliability ensures a hassle-free experience.

Additional Features: Verizon offers a range of additional features to enhance your experience. From mobile hotspot capabilities to international roaming options, Verizon provides convenient features that cater to your needs. They also offer advanced security and device protection options for added peace of mind.

Billing and Payment Options: Verizon provides flexible billing and payment options. Whether you prefer paperless billing, autopay, or paying in-store, Verizon makes it easy to manage your account and pay your bills. They also offer detailed billing statements and online account management for added convenience.

Contract Terms and Flexibility: Verizon offers both contract and no-contract options, providing flexibility for customers. While contracts may come with certain benefits, such as discounted device prices, Verizon also offers no-contract plans for those who prefer more flexibility. This allows customers to choose the option that best suits their needs.

Transparency and Communication: Verizon excels in transparency and communication. They provide clear and concise information about their plans, pricing, and terms. Their customer service representatives are also proactive in communicating any changes or updates, ensuring that customers are always well-informed.

Complaint Resolution: Verizon takes complaints seriously and strives to resolve them promptly. Their customer service team is dedicated to addressing any issues or concerns raised by customers. Verizon's commitment to resolving complaints ensures that customers feel heard and valued.

User Experience (Website and App): Verizon's website and app are user-friendly and intuitive. Whether you're managing your account, checking your data usage, or shopping for devices, Verizon's digital platforms provide a seamless experience. The interface is clean, navigation is easy, and information is readily accessible.

Comparison with Competitors: When compared to its competitors, Verizon stands out for its superior network coverage, reliable service, and excellent customer support. While some competitors may offer slightly lower prices, Verizon's overall package of features and benefits makes it a top choice for customers.

Pros: - Reliable network coverage - Excellent customer service - Fast data speeds - Wide device selection - Flexible billing and payment options - Transparent and proactive communication - User-friendly website and app

Cons: - Plans may be slightly more expensive compared to some competitors - Contracts may not be suitable for customers seeking complete flexibility

Final Verdict: Verizon is a top-tier telecommunications provider that offers a comprehensive range of services and features. With its reliable network coverage, excellent customer service, and competitive plans and pricing, Verizon is a solid choice for those seeking a dependable and hassle-free telecommunications experience.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Verizon customer service

Phone number

+1 (212) 395-1000

Website

www.verizon.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Verizon?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Verizon Customer Service. Initial Verizon complaints should be directed to their team directly. You can find contact details for Verizon above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Verizon. Discuss the issues you have had with Verizon and work with their customer service team to find a resolution.