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2.5 1269 Reviews

Verizon Complaints Summary

478 Resolved
780 Unresolved
Our verdict: Engaging with Verizon, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Verizon reviews & complaints 1269

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A
7:46 am EDT

Verizon negative credit report

For many years my wife, my daughter, my son, and I all owned Verizon phones. One by one, we transferred to other carriers, until the only phone on the Verizon account was my daughter's. Then, early in 2017, ownership of the Verizon account was officially transferred through Verizon from myself to my daughter. My daughter was well into adulthood at the time. Imagine my surprise when Verizon reported negative information on me to a credit agency many months later. Since the account was transferred to my daughter, I had not received a bill, a late notice, or a collection notice from Verizon. Imagine my greater surprise when Verizon told the credit agency that the negative report was accurate. When I owned the account, I sometimes made payments from a bank account I had linked to it, but I removed that payment method before the account was transferred. I don't even know the credentials of the account to be able to communicate with Verizon about it. I wrote to Verizon and if you can believe it, a Verizon executive called me and spent an hour commiserating with me because he had once been reported to a collection agency for a student loan. However, he refused to remove the negative information from my credit report. After I posted an earlier version of this review on another website, another Verizon executive left me multiple messages that my e-mail address and telephone number do not match the e-mail address and telephone number on the account. It's hard to know where dishonesty ends and stupidity begins. But to me, the lesson is clear: Don't buy your son or daughter a Verizon phone.

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1:26 pm EDT

Verizon service by a tech-danielle

On 3/8/18 Verizon was suppose to send a tech over to replace my jacks, between 1 and 3 PM. A tech by the name of Danielle calls my wife at 10:00AM and tells her that she will be right over. When she came she was escorted by a young man who does nothing, but gets paid to ESCORT her. Really that is a waste of money. She said that the company lied to us, because she is not here to replace jacks, but to install a box for the upgrades of the fiber. I only have a land line with Verizon. She said there won't be a charge. She goes into our bed room and asks if she can go out on the balcony. She than asks to go into the yard. After she goes into the yard she tells me she will be right back that she has to get something and she will be in and out of this job. She disappears for over an hour and comes out of her van empty handed. What did she get? She informs my wife that she can't put the box in the living room, because her ladder is frozen. She is lazy and she was milking this job. She tells us that she has to put it in the bed room-easier for her cause she throws the line over the balcony. I should of kicked her [censor] out right there. My wife told her I don't want it in the bedroom, but she kept insisting. Than she is sitting there with this paid ESCORT playing on her tab and doing nothing. She gets a phone call from a supervisor named Sandy who tells her that she has another job for her. Danielle says OK when I am done with this one. All along she kept telling us by 3 I am done because I have to get my nails done. She informs us at 12 PM that she has to go up on the pole and disappears for over an hour again. She was milking this job. When she returns I asked her where was the pole that it took so long. She tells me in the South. I told her I am not laughing. After 4 and a half hours she is finally done and she calls back Sandy and tells her that she can not make the other job, because this job took to long. FIRE HER [censor]. UNION OR NO UNION. Do not be afraid of her. We disconnected our home # and had a foreman named George call my wife. We wanted this box out and specified not to send this woman over. My wife gets a phone call from the same tech-Danielle on 3/10/18 and states she will be coming over to remove the box. My wife calls the foreman-George. George comes over the house and he has another tech DJ who was dynamite. What he did in less than one hour took Danielle 4 and a half hours. George took pictures. Now because of her I have no home phone, which I am still waiting to have it put back on. I am going to be charged 20 dollars more. I am requesting a refund from my last bill. I spoke to a rep named JOE who was great and he informed me when I am ready for have FIOS Email him. Danielle should be fired do not be afraid of her I will be a witness she can't sue me for harassment. I am a paying customer. My cell is [protected]. Sorry can't give you my home #, because thanks to Danielle I do not have one.

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8:24 pm EST

Verizon not honoring the quote I was given by a sales rep in store

I stopped in store and asked the sales rep what offers they had available. He offers me a quote and prints it out and states that I have til the end of the month to get the offer. I needed to see if I could budget the offer given. I go back to the location to get the offer and they basically looked at me and said that the offer never existed and that they would not honor it. Very unprofessional and sickening. They kept saying that they had another offer, but that is not what I was interested in. I felt like I was being taken like a fool. They basically were saying that the employee that gave me the quote didnt know what they were talking about and they were only interested in getting me to do a different offer. This was very distrusting, sneeking and truly has me questioning verizon because of the way my son and I were treated in store. They should have honored the quote I was given. Not only that, but I then got the run around when I was trying to call and file the compliant on how we were treated in the store. There is absolutely no direct line or anything to try and get issues like this delt with, which I feel is very sad, that a big company like this has no easy way to get matters like this addressed. So now Im trying this "form" as well as filing the compliant with the Better Business Bureau and mailing two PO Boxes that I was given. You would think your company would want to get customers to purchase plans especially if your offering a quote. I guess not because the way that we were treated, definitely says something else. If you value new customers and existing customers, you want to make and keep them happy. I didnt make up the quoted offer, he gave it to me and it should be honored. That would be the right thing to do. Apparently, Verizon or these associates have other plans, which is not good representation for the company. I will be filing these complaints and I hope that they fix or fire these employees for handling a quote that was given by one of their own co workers. It very rude to backdoor one of their own. No respect to their co worker or future customer.

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2:17 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Verizon new jet pack I purchased sept.2017 is charging me for data and its not even on. we

Our prior jet pack broke sept.2017. We had to purchase another jet pack for $149.00 and that's where this story begins. I've never used over our package limits for these last 14 years... But with the purchase of this jet pack it charges for data that they claim your using and the jet pack is "unpluged" turned off" and now boxed up. I had to switch to a different carrier because this verizon bill was climbing higher than my house payment & we really didn't use it much.
There's also a 1 year warranty on this jet pack which verizon will not honor. When I received these huge bills and was told I used $245.00 worth of data on nov.6 2017 I knew they were billing me a fraudulent bill.. I had surgery nov.4.. Then came home & was rushed back to the hospital nov.5.. I was in bed.. All our devises were unplugged & off. I always unplug everything were not using for fear of fires. So not sure what options a consumer has against this company stating untrue facts. And not honoring the warranty on a devise they sold you. I filed a complaint with the fcc. & again our tax dollors to work. At least I was given a form to fill out. I never heard back fromthe fcc.. I am a tax payer and after 3 months the fcc should of responded. Just trying to find out how to resolve this company from this fraudulent billing. I just received another bill for $534.89 and I haven't had their services for 3 months. And remenber this jet pack is unplugged.. Off... & in the box.. Which the store refuses to let me return & they give me $149.00 back for selling me this defective devise. That has a 1 year warranty.

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10:53 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Verizon the whole enchilada

I opened a account went in to store to pay my bill of $430 and pay 240 to pay off a phone . Customer service rep came over and said my account was frozen by there fraud department..called fraud people they wanted a photo copy of my account. I.d did that. They said it was verified then we had some words don't let me forget they cut my service without a word to me..lady at store had to give me back my $$ well after I told fraud agent to f..k y.u she demands a piece she f mail proving address.. did that but it can't end there they want to see my whole bill. What there is personal info they could led see but they have no right to.i did all they ask I will be filing a class action suit ..any body feels that they did you dirty email me at [protected]@gmail.com yea buddy.

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8:48 am EST

Verizon one talk phone system

I am writing this because I feel that I am being over charge for all of my plan on my Verizon phones and my one talk and please understand me I left T-Mobile of what they did to me and I thought I could go to Verizon to be a good and loyal customer to them and it seems like I am paying way to much for these services, I never had a phone bill or statement that was over $300.00 or $400.00 dollars at a time and yes please understand me, have called many times to talk to Verizon about this all and yes I did called on Jan.26, 2016 and to found out was going on and yes I had a call from Verizon last week from a man who we talk for about two hours and she said I would get all kinds of credit on my account, see I think I am getting a ran around on this or these matters. so I am coming to you to help me get these matters solve with them, I like Verizon but like I said I am being over billed for my services and this is the facts and when I call them no one listen to me, because its all about the money they are trying to get from me, see my account is a business account and I am not going to let this happen to me, I have lost money on my business because of them which I was told they would come out to me to my home to put in my complete one talk system when I first went into there store, so now I am asking you to please found out what is what, I am paying to much for all of this ordeal, thank you very much for all on this matter,

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11:28 pm EST

Verizon yahoo

The Yahoo news feed biased towards left since you bought Yahoo. How about posting articles representing both sides equally and quoting relevant current relevant sources not wishy-washy kooky sources who worked for past administrations? And running CNN left bent articles- Dumb! If I wanted to know what they think I would read their website. Yahoo was one of the early great names of the internet, Imo just following the rest of the self imploding communist news outlets is not a viable business model for the future.

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6:18 am EST

Verizon verizon fios

I signed up for Fios internet and voice service on month to month billing basis without any long term contract.
My number was ported out without my consent and while I was trying to restore my number back to Verizon, the rep I was talking to wrote a new order and not only changed my billing amount also put me on a 24 month contract.
Looking for relief with regard to billing and contract period.

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2:49 am EST

Verizon trade in credit terminated by verizon

14 months ago I traded in my iPhone 6 to get an iPhone 7 plus. I was supposed to get $27.08 credit on my account every month for 24 months. Unfortunately I lost my iPhone 7plus after a couple months. So I was very excited when iPhone X came out. Of course, on the very first hour, I ordered one on Verizon. Everything was fine, I chose to pay my device in 24 months. At the time, I was on my 14th out of 24 payments of my iPhone 7 plus. To get in the new payment plan, I had to pay my iPhone 7 plus in full. Nothing sounds suspicious there, so I paid off my iPhone 7 plus, and started my payment for the new iPhone x. However, after 1 and half month, I realized that the $27.08 credit just disappeared on my bill! I just chatted with 2 customer representatives tonight. Both of them told me, to get the credit, I have to stay in the payment plan for iPhone 7 plus. Which means, when I bought it off, and paid for the whole price for iPhone 7plus, I am no longer in the payment plan, so my credit will terminate since then. I asked if there's anything I could do to get back to my plan, because I wasn't told that buying an iPhone x from Verizon would cause me to lose my credit, which worths $270! Then, I was told that I can only reverse to the plan within the first 14 days after I activated my new phone. I was like... are you serious? I wasn't informed that I would lose my credit at the time of my purchase, and I wouldn't have had my new bill ready within 14 days. Which mean, there's no way I could know about his within 14 days after I activated my new phone, and there's no way I can get my credit back! Think about it in another way, if only Verizon notified me at the time of my purchase, that I would lose this credit, I would have kept my old payment plan for iPhone 7plus and just buy an iPhone x from Apple! Isn't that idiotic? So what I paid for my new iPhone X is : $999 (spread out for 24 months)+$270 (10 months trade in credit). Verizon told me, yes, that's fair, that's the "agreement" we had. I feel like I was being fooled by Verizon. There's no way any one would have agreed to this price, if he/she knows about it. Verizon fooled me by not sharing this information with me at the time of my purchase, and leaving no way for me to find out within 14 days, which is the time frame for me to go back to my original plan.

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3:32 pm EST

Verizon poor customer service

I recently purchased a new pixel phone and IPad from the Verizon Wireless store located at 3737 Murphy Canyon Rd Suite B, San Diego. With the $1, 000+ purchase the salesman, Troy, offered a free screen protector for the phone. I was told they were currently out of stock, but to return in a few days when the next shipment was to arrive. Four days later I returned, but was told they were still out of stock. I returned about a week later and was told again, they were out of stock.
I return today, Troy was not working, and the store manager informed me that while they now have the screen protector in stock, I would be required to PURCHASE the item and they refused to honor their promised accessory. After four return trips to be told they would not fulfill their agreement left me with a foul taste for Verizon and I'm now stuck for the next two years. What I learned from this bad experience is never take the word of this retailer and always get it in writing.

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2:38 pm EST

Verizon fios internet/cable

Came home from work on 11/20 and the cable/Internet were out at the house. I tried toubleshooting the problem through the to and nothing worked. We then called verizon and they tried to walk us step by step through fixing the problem. It was determined that the problem was with the verizon box and that a tech would need to look at it. This was 5pm on a Monday night. We were told that a tech was unavailable to come and look till Wed. Between 8-10am. We let them know that this is an inconvenience in that we do side work from home that requires the Internet and that Wed. Morning is a hassle because we would need to take time off from work to be there. We stated that we would be home all night and Tuesday night as well so, if someone could come then that would be great. Again we were told that all techs were busy and the soonest we would be seen could be Wed. My boyfriend stated that he thinks its ridiculous that the tech are out serving the new customers installing cable yet, can't take the time to help existing customers. The supervisor on the phone told him that it's all about the new accounts and he was sorry but, it's the way things "worked". We pay our bills on time and yet because we are not new we have to wait 2 days in order to have a problem we did not cause fixed. Also, when we stated that we were not paying the full bill for the month because we are not receiving the service we pay for they said we would have to wait for the bill to come then call and dispute it. I am completely dissatisfied with verizon. I made a switch a few years ago and may be making another if this is the service we are going to get when there is a problem. Also, I promised the supervisor I spoke with that I would take my experience to social media and I made good on that promise. This way new customers know that once they aren't new anymore that they are going to be irrelevant and their problems will be placed on the back burner.

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5:02 pm EST

Verizon tv commercial

Hello Verizon,

Your commercials with Thomas Middleditch are quite possibly the most annoying commercials that have aired in the last decade. After watching them repeatedly during Sunday Football commercial breaks, I have never been closer to cancelling all of your services and products, and switching to another provider. I genuinely hope your creative department will produce greater quality content soon. Your legal department should also look to ending any contract with Thomas immediately. If some changes aren't made in a timely manner, unfortunately I do not see how I can continue being a loyal customer with Verizon.

Regards,
Disappointed Customer

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pobarjenkins
Minneapolis, US
Nov 20, 2017 12:12 pm EST
Verified customer This comment was posted by a verified customer. Learn more

That is quite the overreaction. Especially since you also want them to end their contract with their spokesperson, which would potentially cost them money. I'm not a fan of the commercials either, so I just change the channel when they come on. I do have to say that they are effective if you remember them, even if it's for negative reasons.

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12:38 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Verizon fios

I have talked to customer service three times to rectify a billing error. It was explained to me that my contract ran out. I asked why no notifications and was told they could re-do my contract. It is now approximately $105 and I am fine with that, as I have been a customer over 3 years. I was told I did not have to pay the $27 that was charged without my knowledge twice. A third call revealed you had no intention of taking the $27 off and I am not happy. My next call Monday is to the attorney generals office to file a complaint. Please review and respond appropriately. Thanks Robert Walsh

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8:30 am EST
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Verizon customer support/service

About 1 1/2 years ago Fios became available in our area. Previously our area was only serviced by a small cable organization (with excellent service) with limited channels. Most of the residents had ( and most still do) satellite service. We chose to go with Verizon. It has been a nightmare. Very poor installation, cable and internet not better than what our former provider offered - despite their claims of improved connectivity. All that aside, by far the worst is the company LACK OF RESPECT FOR THE CUSTOMER. For a communications company, it has no concept of how to communicate. The automated system is extremely poorly designed, does not offer proper cues,
always directs customer to the Philippines which always has to redirect the call - endless process circling round and round.
Every aspect of this company is a failure. The stores are filled with employees lacking sufficient knowledge of their products and don't care, expect customers to buy because of who the company is - well, the company is a failure. No one is accountable for anything. Its impossible to reach anyone with knowledge - its amazing that no one as an organizational chart of their own company. The company does not provide a directory to its customers allowing them to target the specific concern, only generic #s that create additional anger. No customer is comforted with "I understand"- do you? Do you understand being put on hold for almost 2 hours? And the response is "I'm sorry"! Really how sorry are you? To have the automated system direct your inquires to a website is obscured when YOU DO NOT HAVE ACCESS TO THE INTERNET.
Verizon need to learn how to communicate and delete the word "Communications" from its logo.
When will VERIZON be held accountable for its lack of service - it suppose to providing a service. Their customers deserve refunds for the lack of support they receive.
I am asked all the time by neighbors and people in my area if like Fios and Verizon, I respond "keep you the cable company you have much better company." If they have satellite, keep it - Verizon is a Nightmare.

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6:03 pm EST

Verizon verizon fios triple play

I currently have Verzion FIOS triple play services. As of last month, some of promised discounts were cancelled which had ended up raising our monthly bill significantly higher. I tried to resolve the issue through customer service rep and their manager, who had very unprofessional with talked down attitude towards customers and it got to the point that we had to disconnect the phone. I would appreciate if someone can call us to resolve this issue.

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11:54 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Verizon high bill charges

I visited main Verizon Office in Modesto. As per 1 lady (Customer Service Agent) and She informed me that I need to pay 15$ for international call to India. Afterwards, I agreed and took this plan. Suddenly, One day I received call from customer service about the disconnection of my line but without my consent they ceased and without any reminder call and warning alert. As I am a businessman and a transporter it really effect my work. Now my current bill is too high. I was a good customer since two years and was paying my bills on regular basis. I was literally harassed by this incident. Whenever I am calling to register complaint they are always transferring calls further.
After disconnection 1ST email I received that was on July 10, 2017 =18, 701$. My concern is that why they waited for this much time. Why I didn't get any reminder. Earlier they were disconnecting after 600$. Why I didn't get informed.

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Update by SurinderAman
Nov 12, 2017 11:58 am EST

I asked so many times for the help to sort this matter but they always excused and escalated so I chose to complaint by this way

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10:46 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Verizon lg v10 mobile phone

In January 2016 I purchase a LG V10 phone for $700.00. I pay monthly payments for two years. In April 2016, my phone froze and was not fixable. First I took my phone into Version shop. The nice man told me that he could put me in a new model. All I had to do was pay off the nine months left on my contract and then sign a new two year contract. Obviously I was not pleased. When I returned home, I pulled up the verizon web site and found they had stoped selling that phone. When I called, I told the service rep I wanted a new phone and she td
told me she could not do that. Since I needed the phone, I took another LG V10. Three months later when I was hospitalized for a week the phone would no longer connect with Verizon. My son took it too a verizon near the hospital but the could not fix it. Now, the phone has locked up 2 or 3 times. I had to reboot mannuly. This is beyond redicules.
At this point you can either send me a new model that works at no charge or refund the entire cost. If you refund, I will go to another provider. If you don't I will file a claim to the Better business bureau. I have been with Verizon for years and I am very disappointed. If I get a response, I will be surprised since I tried to resolve online in July. Please advise.

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9:25 pm EDT

Verizon verizon fios customer service is terrible!!

At 10pm last night my entire FIOS service suddenly went out while watching my highly anticipated football game. For Three hours I was on the phone with FIOS customer service trouble shooting and then absolutely begging them to send an agent to fix it the next day. The customer service agent promised he would compensate me in some way after my service was restored and that he would call me between 4-5p the next day.
I received a text in the morning that an agent would be by between 12-4p and would call 30 prior to arrival. I had to take a half a day off from work and loose $250 in pay. The agents came and determined that the main huge power box lost power and died. It would need to be completely replaced. So, I had to wait in my apartment for 3.5hrs, while this was installed, as the phone agents they had to contact for activation kept messing up. Honestly, these two agents were very nice and trying to do the right thing.
The customer service agent did not call back, as promised at 4-5p. Instead he called at 8:30pm on a Friday night. Again kept me on the phone forever and offered me $7.50! That's it! I laughed because what a joke Verizon has become. My system goes down at zero fault of my own, I take a half day from work and loose $250, loose an entire beautiful afternoon and instead of showing appreciation for a very long standing customer, (I am the one that brought FIOS into my huge Manhattan appt building), they offer $7.50 for the days lost service. No temporary free premium access or increase in speed. ZERO!
The obviously do not care about their customers at all. I even told the agent that given this poor care I would likely switch to the fabulous new Youtube service, which now I fully intend to do even with a charge for breaking my contract.
FIOS has the WORST customer service I have ever seen. No reason at all to stay with them when better carries are offering better service at a quarter of the cost.

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6:00 pm EDT
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Verizon fios internet, tv & phone bundle

My bundle bill went from $122.98 a month to $190 a month on July 19, 2017. I contacted Verizon four times (7/10, 7/19, 8/17 and 8/19) to resolve this ridiculous increase and each time the agent advised that they would provide various credits to reduce my bill to approximately $133 a month. On 8/19, they charged me $96.58 (so it seemed that between the $190 and $96.58 - my bill averaged out to $143.29 for July and August). Still this bill was $10 more than what they advised me they would credit my account. On 9/19, I got charged for $165. I called again, the fifth time, on 10/17, to explain that I was due a credit to reduce my balance to what I thought would be $133 a month. I was advised by the customer service rep and her supervisor (Ms. Brown) that there was no documentation in my account regarding the above conversations and reduction of my bill (which seems strange since all the other four conversations I had with Verizon did acknowledge my prior conversations with customer service) and also that my contract had expired and no credit was due. Ms. Brown advised that I could renew for another two years at a cost of approximately $177. I then advise that I would like to cancel service, but then was told that I would be subject to a $60 early termination fee. I questioned how that could be if my contract expired? Also, since Verizon significantly changed the cost of my service, it would appear that a consumer would have the right, free of charge, to cancel one's service. The significant increases in the cost of the service, the misrepresenations made, along with the long wait time, is unacceptable.

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7:28 am EDT
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Verizon phone service

my name is Kings, and our restaurant called Great Chow and the account number is [protected], we were very stressful on Saturday on 10/14/2017, our phone systems 10lines with Verizon was suddenly shut down by you guys without any notice and it was not because the past due and I always pay on time, the issue is someone shut down our phone line by error or mistake, and we are Chinese take out restaurant and 10 lines with Verizon means I get a lot of take out order from the phone call everyday and especially on Saturday. I tried to call you guys to fix the phone system and no one can HELP until Sunday Morning. Last night, we lost a lot of customers and lost a lot of money because we are down of all phone lines from Verizon. I am wondering your company will compensate all the lost or we have to resolve the issues, error and mistake made by your company legally from our in house lawyer or your company will do something to my restaurant. We are just a small business and we cannot afford to lose any take out order from the phone call. I hope you can give me an answer. my restaurant is your loyalty customer for more than 10 year and I am sure you don't want to lose us and make us switch all phone line, and internet line to Comcast.

Please let me know what your company can do to compensate the error and mistake made by your company, please feel free to call my cell phone as [protected] to resolve the problem.

thanks for your time

best regards,

Kings lam

General Manager

Great chow 18

497 Bedford street, Abington, MA 02351

TEL:[protected]( VERIZON)

CELL: [protected]

FAX: [protected]( VERIZON)

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Verizon Customer Reviews Overview

Verizon is a telecommunications company that offers a wide range of services, including wireless phone plans, internet, and TV. Overall, Verizon has received positive reviews from customers, with many praising the company's reliable network and excellent customer service.

One of the most commonly cited positive points of Verizon is the quality of its network. Customers report that they experience fewer dropped calls and faster data speeds compared to other carriers. Additionally, Verizon's coverage is extensive, with service available in most areas of the United States.

Another area where Verizon excels is customer service. Many customers report that they have had positive experiences with Verizon representatives, who are knowledgeable and helpful. Additionally, Verizon offers a variety of support options, including online chat, phone support, and in-store assistance.

Verizon's pricing is generally considered to be competitive, with many customers finding the company's plans to be affordable and flexible. Additionally, Verizon frequently offers promotions and discounts, making its services even more accessible to customers.

Overall, Verizon is a well-regarded telecommunications company that offers reliable service, excellent customer support, and competitive pricing. If you're in the market for a new phone plan, internet service, or TV package, Verizon is definitely worth considering.

Verizon In-depth Review

Overall Rating: Verizon is a top-notch telecommunications provider that offers a wide range of services and features. With its reliable network coverage, excellent customer service, and competitive plans and pricing, Verizon stands out among its competitors.

Customer Service: Verizon's customer service is exceptional. Their representatives are knowledgeable, friendly, and always ready to assist with any issues or inquiries. Whether it's through phone, chat, or in-store support, Verizon ensures that their customers receive prompt and efficient service.

Network Coverage: Verizon's network coverage is unparalleled. With a vast network that reaches almost every corner of the country, Verizon provides reliable and consistent connectivity. Whether you're in a major city or a remote area, you can count on Verizon's network to keep you connected.

Plans and Pricing: Verizon offers a variety of plans to suit different needs and budgets. While their plans may be slightly more expensive compared to some competitors, the quality of service and network coverage justifies the cost. Verizon also provides flexible payment options and discounts for bundling services.

Device Selection: Verizon offers a wide selection of devices, including the latest smartphones, tablets, and accessories. Whether you're looking for an iPhone, Samsung Galaxy, or Google Pixel, Verizon has you covered. Their knowledgeable staff can help you choose the perfect device to meet your needs.

Data Speeds: Verizon's data speeds are blazing fast. With their advanced network technology, you can enjoy seamless streaming, fast downloads, and smooth browsing. Whether you're using your device for work or entertainment, Verizon's data speeds ensure a seamless experience.

Reliability: Verizon is known for its reliability. Their network rarely experiences outages or disruptions, ensuring that you stay connected at all times. Whether you're making important business calls or streaming your favorite shows, Verizon's reliability ensures a hassle-free experience.

Additional Features: Verizon offers a range of additional features to enhance your experience. From mobile hotspot capabilities to international roaming options, Verizon provides convenient features that cater to your needs. They also offer advanced security and device protection options for added peace of mind.

Billing and Payment Options: Verizon provides flexible billing and payment options. Whether you prefer paperless billing, autopay, or paying in-store, Verizon makes it easy to manage your account and pay your bills. They also offer detailed billing statements and online account management for added convenience.

Contract Terms and Flexibility: Verizon offers both contract and no-contract options, providing flexibility for customers. While contracts may come with certain benefits, such as discounted device prices, Verizon also offers no-contract plans for those who prefer more flexibility. This allows customers to choose the option that best suits their needs.

Transparency and Communication: Verizon excels in transparency and communication. They provide clear and concise information about their plans, pricing, and terms. Their customer service representatives are also proactive in communicating any changes or updates, ensuring that customers are always well-informed.

Complaint Resolution: Verizon takes complaints seriously and strives to resolve them promptly. Their customer service team is dedicated to addressing any issues or concerns raised by customers. Verizon's commitment to resolving complaints ensures that customers feel heard and valued.

User Experience (Website and App): Verizon's website and app are user-friendly and intuitive. Whether you're managing your account, checking your data usage, or shopping for devices, Verizon's digital platforms provide a seamless experience. The interface is clean, navigation is easy, and information is readily accessible.

Comparison with Competitors: When compared to its competitors, Verizon stands out for its superior network coverage, reliable service, and excellent customer support. While some competitors may offer slightly lower prices, Verizon's overall package of features and benefits makes it a top choice for customers.

Pros: - Reliable network coverage - Excellent customer service - Fast data speeds - Wide device selection - Flexible billing and payment options - Transparent and proactive communication - User-friendly website and app

Cons: - Plans may be slightly more expensive compared to some competitors - Contracts may not be suitable for customers seeking complete flexibility

Final Verdict: Verizon is a top-tier telecommunications provider that offers a comprehensive range of services and features. With its reliable network coverage, excellent customer service, and competitive plans and pricing, Verizon is a solid choice for those seeking a dependable and hassle-free telecommunications experience.

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www.verizon.com

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