Verizon Communications / fios

I have talked to customer service three times to rectify a billing error. It was explained to me that my contract ran out. I asked why no notifications and was told they could re-do my contract. It is now approximately $105 and I am fine with that, as I have been a customer over 3 years. I was told I did not have to pay the $27 that was charged without my knowledge twice. A third call revealed you had no intention of taking the $27 off and I am not happy. My next call Monday is to the attorney generals office to file a complaint. Please review and respond appropriately. Thanks Robert Walsh

Nov 18, 2017

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