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2.5 1269 Reviews

Verizon Complaints Summary

478 Resolved
780 Unresolved
Our verdict: Engaging with Verizon, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Verizon reviews & complaints 1269

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P
8:03 am EDT

Verizon fios internet

We decided to sign up for Fios internet because we were frustrated with Comcast. We didn't realize at the time that they didn't have fiber-optics set up in our area, so it just ended up being crappy wifi and we cancelled in less than a week. They told us over the phone not to worry about it, and that they wouldn't charge us since we had cancelled within 30 days. We never got a bill, either, so we believed them.

Fast forward 5 months and we got a bill from a collections agency for nearly $200 on behalf of Fios. We immediately called Fios again to find out what was going on. They told us they had no idea what collections was talking about, and that we didn't owe anything. So we left it with the letter of dispute and the collections agency never contacted us again.

Fast forward 4 months, we get another letter from a DIFFERENT collections agency. I assumed the first agency had sold our account to a different agency. I send another letter of dispute. Then, just to be sure, I contacted Fios again, mostly because I wanted it on record that I had called. This time, Fios said that we DID owe money. That most likely because the collections agency owned our account before, that's why it didn't show up in their system the first time (which is total BS). She decreased the amount we owed, since we had returned the equipment (which hadn't showed up on our bill) but still charged me over $100 for terrible internet that didn't work.

I am severely disappointed. I had hoped that Verizon would be a better company than Comcast--I have heard good things from other customers. When originally they told us we didn't owe, I was so happy we decided that as soon as we moved into an area with good Fios (or they upgraded our area) we would switch immediately. Now, I'm definitely not. Comcast may over charge and have terrible service, but they've never billed us for money we didn't owe and forced us to pay (or it affects our credit score and sanity).

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J
11:35 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Verizon verizon tv channels

We have an expensive Verizon FIOS package. When we purchased the plan, the TV lineup included our local affiliate WBOC which covers CBS and FOX. We were advised that these channels are no longer included due to a contract issue. Today is football Sunday and NO coverage of NFL games is available to us. We are MAD. How can they continue to charge their exorbitant fees and delete major networks from their coverage?!

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3:35 am EDT

Verizon dumb customer service

They gave me a hard runaround last night. What a mess, people!
At first, it took them 30 minutes to simply pick up the phone and 40 minutes more to do something about my problem. Verizon, why do you hire stupid people? I had to explain my issue several times before they finally understood what I wanted from them. No, I am sure I explained them in simple words without using special technical terms or whatever may seem tough for understanding. No, I'm an ordinary person with a simple issue that would normally take 5 minutes to be resolved.
You're seriously in need of staff, guys.

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9:06 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Verizon paying bill

I have a Verizon Hot Spot. Last month, I dropped my plan from $50 to $30. This month's bill is for $50. I tried to speak with customer service to correct error and pay but my account is unable to be accessed because I don't remember pin #. Didn't really know I had one because I don't 'do' Verizon online. I tried to register my account, I kept getting error messages at what I was entering then it locked me out. I called customer service back to see if they could assist further but I was told that I wouldn't get the code anyway bc it was a Hot Spot? That I would have to physically go to a store w my drivers license? I'm sorry but I won't be inconveniencing myself to that degree. Ridiculous! No security questions, nothing? I've got more important things to worry about than a Verizon pin! I'll be willing to pay my bill when someone can speak to me and I can pay the correct amount! Until then consider my service canceled and please don't bother me with late notices and collections bc paying my obligation is not the problem, your services are the problem! I appreciate security but this goes too far in inconveniencing your customers. Thank you.

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10:31 pm EDT

Verizon customer service for tv product

Hello,

I have had consistently bad customer service throughout the years that I have been a customer. Today is no exception. I try to order an upgraded package so that I can obtain the ESPN2 channel. I thought I had ordered it and I had submitted my order online while I was on the phone with the customer service representative who told me once I submit it it would take about five Or 10 minutes for me to receive the channel. Well ironically we were cut off after I hit submit but I thought everything had gone through so I waited about 20 minutes and the New channel was still not on I called back to find out that the order was never submitted. I was also lied to and told that once I submitted my request you would only take a few minutes for the TV channel to appear. Once I spoke with three people the truth actually came out that my order was not submitted and it actually could take hours before the TV channel appeared. I was extremely with the way things were handled and I when I asked to speak to a supervisor name Alice she was extremely unhelpful. My order did not go through after spending about 45 minutes on the phone with the customer service representative and I had to make two additional phone calls and be transferred to a supervisor to find out that nothing was changed and I was not going to be able to watch the football game that I was hoping to watch today. I ended up with exactly what I had when I first started this dialogue with Verizon two hours prior. The customer service representative should've contacted me immediately once he disconnected me as he has my phone number because I am a Verizon customer and even confirmed the phone number that I was calling from. I had no idea that the order did not go through after spending about 45 minutes on the phone with the person and going to my email and submitting my order. I am extremely disappointed in the unprofessional and terrible customer service that I received. I asked for compensation and at least some credit on my account due to this lack of Service and was told that I was not going to be able to receive any compensation. I also did not get the additional channels that I requested when I tried to upgrade my package so I am now with the original channels that I had before. This whole process took two hours for absolutely nothing. I would appreciate a phone call and at least an apology for the terrible experience that I had today. This would not be so bad if it wasn't every single time that I called I did not have a bad experience. Verizon you really need to train your employees better then start providing better customer service for the fees that you charge for your service. I was a customer trying to purchase additional items from your company and was unable to do so so not only are you losing business but if I certainly have a choice You would be losing a customer.

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L
11:59 am EDT

Verizon cannot get anyone to answer the telephone

Verizon is a terrible company. I have the triple play package with Verizon. It is impossible to get anyone to answer the telephone. I called customer service for 2 weeks and wait for over 2 hours on the phone and no one answers. I leave my number and no one returns my phone call. You treat customers horrible. I have a problem with my bill and cannot get any assistance. I am so unhappy and displeased with your company. Please call me and help me. Verizon is a horrible company and does not help me. Please call me at [protected] and help me.

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11:06 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Verizon business digital voice and fios installation. order #nj11312752423

Recently, I finished an agonizing, disheartening and deceitful experience with Verizon installation. I would warn anyone considering switching to their business digital voice to steer clear of Verizon at all costs.

I ordered a system of three weeks and let them pick the day of installation. The tech showed up and said he had a problem with a fios conduit and would have to come back. He indicated that he could be back in a couple of days. However, Verizon put that off for another 8 or 9 days until 8/31/2017. They indicated onsite that installation would take 7 hours. I got the notice which now indicated they would come after 1:30. I called them and said I needed that changed since I wanted it installed completely on that day. They changed it to 8:30.

On August 29, 2017, I received a call from a tech confirming the appt.

On August 31, 2017 I arrived at the office early to meet the tech. By 10 o'clock, no one had arrived and so I went to check status. Status indicated that appt. was cancelled and advised me to reschedule.

No one had contacted me personally, by phone, email or otherwise, to advise of the cancellation even though I was now 3 weeks post order.

I called Verizon and the rep indicated that it was some "JEPP" computer notation that caused the cancellation. He was professional but I indicated that I wanted the installation done that day. He advised that Verizon local dispatch was going to call me to advise of when that day they would arrive. I advised him that the estimate on site was 7 hours. I also indicated that I was not appreciative of the fact that I didn't get the courtesy of a phone call.

Well, an hour and a half later, dispatch had still not called. I called Verizon back. I spoke to a nice lady in the business office who said she would contact dispatch and get right back to me. 45 minutes later, still no call.

So I called and cancelled. For a purchase that was going to cost several hundred in upfront charges and $6000 or more per year in service fees, I expected a little more professional customer service. I went to Verizon to have one carrier for VOIP, phone and FIOS. Well, even Comcast is more professional.

If you are considering Verizon for your business needs (we are a law office), RUN, don't walk, AWAY.

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8:12 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Verizon customer service complaint

On 8/14/17 I walked into a Verizon store in Mission Viejo, Ca at The Shops at Mission Viejo. I went in because my Galaxy S6 was having problems charging. I walked up to the front and Riley Straghalis (assistant manager apparently) had his head down and was either asleep or watching a video on his phone so I startled him when I spoke up. He told me the S6 had problems charging frequently so I could get a refurbished phone or upgrade. I decided to upgrade when he told me he could decrease my monthly bill by about $25 and I would get a free tablet. He never once got off his chair to help me look at the phones or offer assistance. After leaving I looked at my bill and my new monthly bill was actually going to be $20 more, not $25 less. I decided to transfer service to at&t. When I went back into the store to return my phone and accessories (8/27/17), there were 3 gentlemen working. One named Andrew who was assisting another customer and 2 others. The one to help me initially was an African American man whose name I do not remember. He was helpful and apologetic, however when he finally realized I would not resume my account with Verizon he left and went on break to leave me with an employee who was either training or brand new. I do not know his name, the name on my receipt says Andrew Raya, however he was not really involved, he only helped the trainee a little. I was told to be able to return the products I would have to "port" my number from at&t before I could get the refund. This whole process took about 4 hours. And I had to pay $100 restocking fee, so when the returns were processed I ended up owing them money! Also, the guy at at&t told me they had the option to waive the restocking fee and should have done so.

Additionally, I recently split my line off from another account. I was told my bill would be $85 per month. However, month after month I was repeatedly charged about $140. When I called customer service to ask why I was being charged so much, the representative gave me about 3-4 vague answers. The final time when I said I still don't understand where these charges are coming from, she said "oh, me either, let me put you on hold". I never got a sufficient answer. When I went into Verizon today (8/27/27) the first gentleman I spoke to also did not understand why my bill was so high. He calculated it and confirmed his total with customer service on the phone. He said I should be paying about $95 per month and didn't understand why I was being charged $160 either. He also said if I decided to come back to Verizon he would ensure that I only pay the $95 per month. So it makes no sense way I have been charged so much. I feel like I am entitled to a refund to make up the difference of my overpaying since 5/29/17, which is the day I split off my line. From May to August I was charged $568.60. While I should have been charged $380. The difference which I am requesting is $188.60, plus an additional $100 for the restocking fee that should have been waived due to the inconvenience and incompetence of the staff, which comes out to $288.60. I have been a loyal Verizon customer for years and I have always had great experiences, so it bothers me to leave the company on such a sour note. Please let me know if you have questions or need further information. Thank you.

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9:12 am EDT

Verizon chat/phone

Verizon wireless support techs are awful! I bought phones august 7th 2017 through the online switch program. Everything was completed everything my last bill was uploaded into their system from sprint so I call the store they say everything is ready I get there they say they wont release your purchase still took their money out of my account though. So I call the next day they ask me 3 random questions (None pertained to me) I fail answering these, I call again they say i'm high risk fraud... Like I just want a phone not a house people. So they ask for my id I send it, I call back they say oh we need you social security card as well... I sent it.. Call back a 4th time he tells me we cant complete this sorry... I finally freak out which I dont like doing and get through to someone who pushed it through, I was told my gift cards were on the way as well... Sprint has been aggravating me for their money and I have no gift card. I speak to a sales rep they tell me I need to fill something out and it will take 8-10 weeks for the card... What!?!? Then someone else tells me "oh no maam it should be mailed out already and you'll get them in 2 weeks" what the heck people!?!?!?!?!?!

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9:02 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Verizon weak/ no wiredmodum internet service

Last week (August 6-) I called Verizon service several times trying to get my wired internet fixed. It had died completely on August 5. For the last two months we have had days of no internet or very weak internet (.3-.5 mbps). We are paying for a 3 mbps plan with 1.1 mbps guaranteed floor.

I spent almost five hours on the phone with Verizon (over 2 hours of which I was placed on hold). Each call I was put through the same structured script of actions such as rebooting my Verizon modem, etc. Finally after I lost patience after another one hour plus call, I asked for a service technician to be sent to our house. Supposedly a ticket was issued and I was told that they would call back within one-half hour with the time the technician would arrive. I received no call.

The next day I called again and was told they needed another day and I would be contacted when it was resolved. I received no call.

Internet service became accessible intermittently. When it was working I ran speed tests and I constantly received readings between .15 and .87 with a very few readings above 1.1.

I called again. This time I was told that the ticket was closed because I now had a solid green DSL light on my modem which solved my specific request ( I had reported that I was receiving no Internet). I explained that I still had a weak signal (sometimes the speed test page wouldn't even load when I was working with him!) I was now told that the problem was with my wireless computers ( all five). I suggested that I wire a computer directly to the Verizon to test his theory. I got the same weak Internet results.

Even though we just disproved his theory that the problem was my wireless connections, he now said that I would have to pay ($10 per month with a $59 disconnect fee) for Verizon Technical Services to help me. I refused the services. I contacted several technically savvy colleagues who have knowledge of my system and they basically just laughed that Verizon would say what they said. I also tested one of my computers on another colleague's Verizon service and it worked fine.

First of all, I want Verizon to provide me with the internet service I am paying for. I request hat they send a service technician to our home to resolve the problem as soon as possible.

Secondly, I request that Verizon improve their customer service system to reduce wait time and reliance on foreign personnel with poor use of the English language. No one should have to invest almost five hours in (not) getting something fixed!

Bryan Smith
[protected]
Melfa, VA 23410

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1:20 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Verizon cell phone

Bought a cell phone in August 2016 from Verizon wireless on line with Discover card.Went to Verizon store to have it activated, updated my phone at same Verizon store and they said I still owe money on phone.I would like for you to check my Aug-Sept 2016 bill.If I show that I paid for it in full then they will reimburse me.
I will need a copy of my bill for Aug-Sept 2016'

Thank You Dale Fatchet

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11:13 pm EDT

Verizon billing/ customer care phone

Date: 07/21/2017

Hi,
I am having an issue with my verizon bill every month which was their fault when I got the connection. The lady confessed that its her mistake and she will take care of this every month. But every month I had to contact them for adjusting it and they assure me I dont need to contact them for this error anymore.
This month the error is still there and I was trying to talk to an agent. I was on the line for 50 mins and no agent was able to pick up my calls. Then I disconnect the call and tried again. I waited for 1 hour and 50 mins and No agent picked up my call.

This is not a good customer care at all. You guys need to hire more agents to short out this problems. No customer would appreciate wasting their 2 hours for no use.

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4:46 pm EDT

Verizon billing, arrangements after catastrophe - your associates...

It is very disturbing and not professional for one department to set up an arrangement after a catastrophe and another to not only deny it exists, cut off service and while trying to talk to them hang up on us not once but twice because we have the confirmation numbers confirming the agreement that they deny is in force. You should be ashamed of yourselves and look at installing better practices of customer retention and relations. It is bad enough when a client is compromised, then being harmed by the data program for profit... but then to cut off a client already going through compromise partially Verizon's fault when we have an agreement in place while we wait for funds to be replaced to cover losses. what will you do, probably nothing, but one can hope that when I family and business put their life and trust in this companies hands, they might take the opportunity to be professional and compassionate.

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11:02 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Verizon on demand charges

I have had verizon for over a year and signed an agreement for another 2 years. During the past several months I will start watching a show on demand, once I watch 3+ episodes, it will then charge for every episode and season to follow after it showed all shows and seasons are free. I feel like this is clearly a way to take money from loyal customers. Unfair that there is no communication and/or warning that these changes will occur. Direct Tv is something I will look into or will go back to comcast if this is not changed. Comcast was a company I was involved with for several years, but switched to Verizon after I spoke with a verizon representative and was told service quality and surprise fee's will never be an issue. I will not remain loyal to a company that is more worried about getting more money from customers that is already paying RAISED monthly charges for these same services. Forced to pay monthly bill then seperate fees for On demand per episode.

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10:05 am EDT

Verizon verizon landline phone

On July 13th I called customer service to complain about a buzzing and static on my copper land line. Customer Support replied there would be a repair guy in the area between 1:00pm and 5:00pm. I left the house at 4:15pm on an appointment and when I got back saw on my cell that a service tech needed to get into the house. He arrived approx. 6:00pm and I showed him to the basement and went back to speak with my son. When I came down to check on him he was installing fiber and stated that the problem was the copper line between pole and house. I made it plain that we lived in an area with a lot of blackouts and that fiber required an electric source such as to make it unusable in blackouts. He continued and completed the installation.

I called customer service to complain and get my copper line restored starting at 8:10 on July 14th. After many re-routed calls and drops I managed to speak with a manager (Miss Green) and requested a restoration of my copper line. She responded with a call to the Central office and she told that they 'couldn't migrate me back to copper' as the area had been converted to fiber. When I asked whether I was the only customer with copper, she replied that she didn't know but that we couldn't go back. I find it impossible to believe that I had a functioning, but static laden copper line yesterday morning but that it 'cannot' be brought back to copper the next day.

I would like to escalate this problem but I don't know whom to contact. Can you please help me, this is a problem for me without a solution.

thank you
Robert Husband
[protected]
Name on the account; R W Husband
account; [protected] 522 51Y

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5:58 am EDT

Verizon mis utility lines and verizon equipment on my private property

I do not have any service with Verizon, but our new neighbors ordered service w/Verizon. However, mis utility lines, including white lines for proposed excavation are all over MY private property (not public!), including a black cord that was placed on opposite side of my house and runs through my whole backyard to this neighbors house for past two weeks. Verizon had not notified me or ask me a permission to install the black cord or to do any excavation on MY PRIVATE property. I live in my single house for 22 years and those new neighbors are 3rd owners. Previous owners also had Verizon service and issues w/lines but for all 22 years issues w/lines were resolved somehow without involving my property, so there is another way of solving whatever problem they have now. With this letter, I am notifying that I DO NOT AUTHORIZE OR PERMIT FOR ANYTHING TO BE DONE ON MY PRIVATE PROPERTY. I called Verizon on 07/03 and talked to Dan, EID# 2584683 and left the same statement on which the ticket# VAC803ZFJV was issued. My address: 13600 Brockmeyer Ct. Chantilly VA 20151.

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7:33 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Verizon internet activation

I just moved to area and when signing up for Verizon FIOS selected the self setup as I've done stuff like this before. We're in an already cabled apartment complex and we drove to the store to pick up the router. I attempted to activate the service online but was directed call their 800 number, which I have now done twice. Both times they told me a tech had to come out to a local switch station in the area in order to program something - and that couldn't happen for a week! To make matters worse, they sent me this nice welcome email with a nice video, that said I would be able to do exactly what I was trying to do and get immediate activation! This is 2017! This should be much easier! Verizon should be ashamed!

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5:25 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Verizon customer service

We purchased a motorola droid 2 on 12-31-16. The screen is scratched/scuffed and when we went to the emporia, ks store last week, one of the salesmen said "what do you want me to do about it? It isn't my problem". Really?

Today, we again went to the store and a lady told us to call #8899 to get a replacement phone from motorola as we have insurance and it's under warranty. After spending an hour on the phone with motorola, they advised us to take a picture of the phone and send it in for evaluation. Oh yes, they were going to send us an email with instructions and we have yet to receive that email! No one in the store would attempt to help us and upon asking the lady rep if they could call motorola, she said that isn't their responsibility — they only sell the phones!

This is the third time we have been treated rudely at this store and we have a large business account, pay our bills promptly, etc. Etc.

Upon returning home, I called the gardner ks verizon store (Moonlight road) and talked to chris. He has been very helpful to us before. He apologized for the emporia store even though he has no connection to them and told me he would call customer support and request a replacement and get right back with me. Now why didn't the emporia store do that?

I will not recommend the emporia, ks store to anyone and I am going to encourage family and friends to purchase elsewhere.

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10:44 am EDT

Verizon landline phone service

For over one year, 1500 feet of my landline phone cable has been laying in the grass on the side of my road. Last week, for the 5th time in that year, a town vehicle has shredded the cable. Once by a snow plow, and 4 times by the town lawn mowing service. I do not blame them, why would they expect a phone cable to be laying in the grass for a year? Each time the line is shredded, a Verizon technician comes out, and is astonished to find my phone line laying on the ground. Do you think that any of them have done anything about it? Of course not! The splice the cable, and put it right back in the grass again! We have called Verizon, screamed at people, begged the technicians to do something, and even tried fixing it ourselves. If Verizon does not want to support landline phone service, then give us an alternative. I think that it is insane to leave my cable, now spliced 5 or 6 times, laying on the ground, in a ditch, and for a short distance, laying in standing water. Of course, every year, my phone bill just keeps going up and up. If I had an alternative to Verizon, I would dump you in heartbeat. Your customer service is the worst, and your "customer service" representatives are anything but.

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10:34 am EDT

Verizon customers service

Today July 2 i contacted version regarding an issue i have had the last three billing statements for a trade in promo credit. I am only getting a credit of $8.33 when i should be getting $23.75. The last two representatives i spoke to were able to give me credit to current bill but this representative i spoke to today told me she couldn't that it would it show on my next billing statement. Ive never had this problem before she did not try to help me I asked to speak to her supervisor and she just came back and said the same thing that the supervisor told her it would be applied on my next bill. I wanted to speak to someone else and she did not respect that. very poor customer service very angry customer who is not getting what was promised to them and not being helped to get my credit when this is verizon's fault for not giving me the correct credit amount I have been a verizon customer for over 10 years and this is the first representative who was not able to help me. I am already frustrated with my bill and she just got me more upset. I think it's time that I change carriers as the past few months have been nothing but a headache and time spent on the phone because of this credit.

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Verizon Customer Reviews Overview

Verizon is a telecommunications company that offers a wide range of services, including wireless phone plans, internet, and TV. Overall, Verizon has received positive reviews from customers, with many praising the company's reliable network and excellent customer service.

One of the most commonly cited positive points of Verizon is the quality of its network. Customers report that they experience fewer dropped calls and faster data speeds compared to other carriers. Additionally, Verizon's coverage is extensive, with service available in most areas of the United States.

Another area where Verizon excels is customer service. Many customers report that they have had positive experiences with Verizon representatives, who are knowledgeable and helpful. Additionally, Verizon offers a variety of support options, including online chat, phone support, and in-store assistance.

Verizon's pricing is generally considered to be competitive, with many customers finding the company's plans to be affordable and flexible. Additionally, Verizon frequently offers promotions and discounts, making its services even more accessible to customers.

Overall, Verizon is a well-regarded telecommunications company that offers reliable service, excellent customer support, and competitive pricing. If you're in the market for a new phone plan, internet service, or TV package, Verizon is definitely worth considering.

Verizon In-depth Review

Overall Rating: Verizon is a top-notch telecommunications provider that offers a wide range of services and features. With its reliable network coverage, excellent customer service, and competitive plans and pricing, Verizon stands out among its competitors.

Customer Service: Verizon's customer service is exceptional. Their representatives are knowledgeable, friendly, and always ready to assist with any issues or inquiries. Whether it's through phone, chat, or in-store support, Verizon ensures that their customers receive prompt and efficient service.

Network Coverage: Verizon's network coverage is unparalleled. With a vast network that reaches almost every corner of the country, Verizon provides reliable and consistent connectivity. Whether you're in a major city or a remote area, you can count on Verizon's network to keep you connected.

Plans and Pricing: Verizon offers a variety of plans to suit different needs and budgets. While their plans may be slightly more expensive compared to some competitors, the quality of service and network coverage justifies the cost. Verizon also provides flexible payment options and discounts for bundling services.

Device Selection: Verizon offers a wide selection of devices, including the latest smartphones, tablets, and accessories. Whether you're looking for an iPhone, Samsung Galaxy, or Google Pixel, Verizon has you covered. Their knowledgeable staff can help you choose the perfect device to meet your needs.

Data Speeds: Verizon's data speeds are blazing fast. With their advanced network technology, you can enjoy seamless streaming, fast downloads, and smooth browsing. Whether you're using your device for work or entertainment, Verizon's data speeds ensure a seamless experience.

Reliability: Verizon is known for its reliability. Their network rarely experiences outages or disruptions, ensuring that you stay connected at all times. Whether you're making important business calls or streaming your favorite shows, Verizon's reliability ensures a hassle-free experience.

Additional Features: Verizon offers a range of additional features to enhance your experience. From mobile hotspot capabilities to international roaming options, Verizon provides convenient features that cater to your needs. They also offer advanced security and device protection options for added peace of mind.

Billing and Payment Options: Verizon provides flexible billing and payment options. Whether you prefer paperless billing, autopay, or paying in-store, Verizon makes it easy to manage your account and pay your bills. They also offer detailed billing statements and online account management for added convenience.

Contract Terms and Flexibility: Verizon offers both contract and no-contract options, providing flexibility for customers. While contracts may come with certain benefits, such as discounted device prices, Verizon also offers no-contract plans for those who prefer more flexibility. This allows customers to choose the option that best suits their needs.

Transparency and Communication: Verizon excels in transparency and communication. They provide clear and concise information about their plans, pricing, and terms. Their customer service representatives are also proactive in communicating any changes or updates, ensuring that customers are always well-informed.

Complaint Resolution: Verizon takes complaints seriously and strives to resolve them promptly. Their customer service team is dedicated to addressing any issues or concerns raised by customers. Verizon's commitment to resolving complaints ensures that customers feel heard and valued.

User Experience (Website and App): Verizon's website and app are user-friendly and intuitive. Whether you're managing your account, checking your data usage, or shopping for devices, Verizon's digital platforms provide a seamless experience. The interface is clean, navigation is easy, and information is readily accessible.

Comparison with Competitors: When compared to its competitors, Verizon stands out for its superior network coverage, reliable service, and excellent customer support. While some competitors may offer slightly lower prices, Verizon's overall package of features and benefits makes it a top choice for customers.

Pros: - Reliable network coverage - Excellent customer service - Fast data speeds - Wide device selection - Flexible billing and payment options - Transparent and proactive communication - User-friendly website and app

Cons: - Plans may be slightly more expensive compared to some competitors - Contracts may not be suitable for customers seeking complete flexibility

Final Verdict: Verizon is a top-tier telecommunications provider that offers a comprehensive range of services and features. With its reliable network coverage, excellent customer service, and competitive plans and pricing, Verizon is a solid choice for those seeking a dependable and hassle-free telecommunications experience.

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Verizon contacts

Phone number

+1 (212) 395-1000

Website

www.verizon.com

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