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2.5 1269 Reviews

Verizon Complaints Summary

478 Resolved
780 Unresolved
Our verdict: Engaging with Verizon, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Verizon reviews & complaints 1269

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C
11:10 am EDT

Verizon samsung s9 plus

I have had service with verizon for a while now I have come on some hard times so I am low late with my phone payment i was given no warning about my phone being turned off when i tried to make a call to my doctor i was directed to Verizon for payment which i did not have at that moment but was willing to make some kind of arrangements i was demanded by the rep to make a payment that day . I am very disappointed in Verizon i needed to speak with my doctor for test results and could not make a call . I would like to cancel my service and return the phone and would like someone to mail me a return slip asap. Thank you Dawn Martin

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M
12:59 pm EDT

Verizon phone and customer service

On June 16th, 2019 we went to Verizon store located at "3963 Lavista Road, Tucker, GA 30084" to switch and add a new line to our existing plan and I bought a ‘Motorola G7' phone, sealed in the box, for the new line. The representative ‘SHAZI' attended us. After coming home, the new phone didn't ring till next day and for about 48 hours the new phone didn't work properly, and I missed all the calls and messages. I missed my phone Interview for a new job too.
Then on June 18th, 2019 at about 5.30PM, I went back to the above-mentioned store, and two African American girls attended me. I explained my problem and requested to switch the phone. They argued that the problem was due to "do not disturb" feature as it is on, however, when they checked it the "do not disturb" feature was not making any difference whether it is on or off even then they kept on arguing that phone is OK, and asked me to pay $50 to switch the phone. I refused to pay as phone was defective, but they didn't agree, and their behavior was rude and unexplainable.
The I asked to talk SHAZI, who attended us on first day, then they went and told something to SHAZI and after waiting for about 30 minutes SHAZI talked to me and checked the phone and said that SIM card is defective. She went to another counter and while talking with another female representative, she pretended as if she is changing the SIM, but she never changed it which I was watching continuously from a distance. She cheated me Infront of my eyes, and when I asked for the old SIM she laughed and said that she threw it and said that phone is working properly. I had no choice but to accept the phone.
After reaching home I faced the same problem. I called Verizon Customer service and talked to an agent. The agent told me that he has endorsed everything in the system and had waived off $50 charges too. He further told me to go to the concerned store and switch the phone and assured me that there will be no $50 charge.
Again, next day (June 19th, 2019) my brother went to the concerned store at around 12.30PM and talked to them but their behavior was still the same and they refused to waive off the $50. When my brother agreed and asked to switch the phone with an ‘iPhone 6 plus', the representative took out two ‘iPhone 6 plus from the boxes but both came out to be defective in-front of everyone. This proves that store is keeping defective phones and when customer complains they are asking $50 for stocking or something, I have no idea. The store harassed us at their best.
Ultimately, on their terms and conditions, we paid $50 unnecessarily, and had to upgrade the phone for which we are paying more money. This is the horrible story of Verizon customer service and their store service located at 3963 Lavista Road, Tucker, GA 30084.

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J
2:59 pm EDT

Verizon refer a friend program

Verizon Fios offers a refer a friend program. Both parties are to receive a $100 prepaid Mastercard. Both myself and the person that referred me received an email to retrieve the cards. The link supplied in each email does NOT offer the card to redeem. I have called Verizon several times and have wasted HOURS trying to resolve this. This is complete FRAUD! Please help!

Thank you!

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D
9:48 am EDT

Verizon customer service

You know these people told me they would work with me after my bill was generated and did nothing. I moved and was with Verizon 11 years. I'm Disabled and a Veteran. I never once missed a payment and they told me just to take my equipment with me and once the bill was generated they would wavier the $99 fee, part of it or see about getting me a gift card. When I called the Office after I received the bill the lady was not understand or gentle in the matter. Actually, she came on heartless. You know, I will give them an extra $25 bucks every billing cycle but this will affect my food and medicine money. I would like that someone look into this and find out why I was told there was help for me. I still have a year left but when my contract ends May 2020...I'm moving on...to go after loyal customers will pay on time and offer nothing is not the Verizon I grew up with. Also I advised people to never use outside verizon sales reps when you move. My place where I moved had one of these and they make a commission hooking you up. Just call and deal with Verizon directly. Thanks for reading...Debbie Culleton Sudbury MA [protected]@yahoo.com

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R
5:50 pm EDT

Verizon wireless billing/ customer service

I had Verizon for a number of years. I am moving out of the country and spoke with a Verizon customer service rep. He told me they did not have service in Colombia where I am moving. I told him I was going to have to switch to a carrier that would be able to service me in Colombia. I asked him if I switched at the end of March would that be ok. He said yes that the billing cycle runs from like the 15th to the 14th. I said ok so will I get the money back for the time from the 30th of March to April 14th. He said yes I would get a credit back to my credit card for the 2 weeks I didn't use from March 30 to April 14. I received an email from Verizon today saying my account balance was zero. So I called and asked about the refund of the 2 weeks not used. I was told that the agent was mistaken and even though it switched March 30 i still had to pay till April 14. This is not right and I would like the refund I was told I would get. That is the reason I switched when I did. My cell number is [protected]. My name is
Rick Lincoln 304 S Main Street Hesston Ks 67023. Email [protected]@hotmail.com
This truly is the only issue I have ever had with Verizon and I would like the refund.

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10:08 pm EDT

Verizon internet connectivity

Internet went down at 8 PM on 03/25/2019. Called customer service. Representative could barely speak English and initially refused to transfer me to a supervisor. Supervisor also could not resolve the issue. Provided me a ticket number and advised problem would be fixed within 24-48 hours. Checked internet again today. Same issues. no connectivity. Rebouted router.
Spoke with customer service this evening. Same issue. We cannot help you. Checked status of my ticket request. Ticket PAHM03MEUQ. Showed status of closed. Problem not resolved.
This company is absolutely the worst in customer service. If there was any other company that offered internet in these rural areas, I would go with them.
Thinking about filing a complaint with the PA Attorney general for fraudulent practices.

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10:17 am EDT

Verizon fios business internet

Below is an email complaint sent to Hans Vestberg March 21, 2019 -- we seriously doubt we will hear back from him. We are at our wits end.

I'm writing to express our complete exasperation with Verizon's inability to solve (or even show a desire to solve) an ongoing issue with our FiOS Business Internet connection. For over two months we've experienced very slow throughput with certain types of Internet traffic. We are told over and over that nothing is wrong within the Verizon network despite much evidence to the contrary. The latest ticket number we have for this issue is VADQ0RHT9F.

We could more easily deal with the situation if there was any indication that Verizon actually cares about solving the problem or demonstrated any willingness to pay more than lip-service to our issue. Unfortunately, that is not the case. Verizon's strategy is to do or say whatever they need to get us off the phone.

In the past several weeks, we have repeatedly called the FiOS support line and talked with more than a dozen different people within Verizon. In two instances when we insisted that our issue be escalated, we were able to talk to two different call center "managers." In both cases neither one of them ever followed-up, took any ownership of the issue nor showed any initiative to actually solve the problem. One of them even told us "I agree there is clearly a problem here" but then did nothing to help us resolve it. I hope you can imagine how frustrating and insulting that is.

Our company provides IT support services to businesses throughout the DC metro area, and as such we deal with many different carriers for many different issues. Verizon, by far, provides the worst customer support and is the only carrier that treats its customers with such contempt.

If this issue were with any other carrier, it would have escalated to a higher-level engineering team long before now, and our interactions would be directly with the people on those more advanced teams. Instead, Verizon refuses to have any interaction with us beyond front-line support. Other carriers provide a name, telephone number and/or email address for an individual who takes ownership of the problem. Verizon gives us a ticket number and forces us to call in to the same generic support number and start from square one every single time we want an update. Other carriers use valid phone numbers and email addresses to communicate with us and give us regular updates on the status of our issue. Verizon cancels appointments and closes tickets without any notification or explanation.

I wish this were the only instance of poor customer service we receive from Verizon but it's not. In 30-plus years of providing IT support, any issue with Verizon requiring more than simple troubleshooting consistently becomes a long, drawn out ordeal and winds up being an exercise in frustration. Because of this, Verizon is NEVER a company we recommend to our clients if other options are available. In situations where Verizon is the only viable option, we always warn our customers to expect extremely poor customer service.

Assuming this communication doesn't fall on deaf ears, our hope is that someone at Verizon will take ownership of this issue and work with us to solve the problem.

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M
8:42 pm EDT

Verizon service technicians

Two of your Service Technicians have been double parked for the past half hour in a very busy intersection located at 893 Schenck Avenue and almost caused someone to hit my car because they are busy bull crapping while double parked. Thats not cool and its also dangerous to me and other people in the neighborhood. The three photos is me in my car trying to get around them and they dont care that people are honking. The video I video once I got out of my car and went inside my apartment building and they started to leave.

Please adise, itherwise I will report this to the FCC and the Attorney General's Office as well.

Regards,

Maria Sanchez Lopez

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10:33 am EDT

Verizon the worst not reliable company I have ever dealt with.

The tech from Verizon came to hook up home phone. He have drilled a hole in my house chipped off chunk of brick outside. Now I have two holes and bricks chipped off. I file a complain with Verizon. They told me someone will contact me. The y gave me claim number. Nobody have contacted me. I called after a week to follow up. They told me they have no record of it. I have submitted another claim again. Nothing again. Someone should relay take a charge with Verizon company. They do whatever they want. Breaking all the rules and regulations. I will definitely will take them to court.

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E
9:15 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Verizon liars & cheats

I've been a verizon customer for over 15 years, same phone number. This company has horrible customer service and their in store reps outright lie. I went into a local verizon store to see about getting wireless internet access. The guy at the counter says to me, "we can provide you with internet access for $20.00 per month".

They actually charged me $150 for the supposedly $20.00 per month for 15 days usage a month. The store employee flat out lied to me, he must work on commission. Other companies have much better and honest representatives. Stay away from verizon.

The sales rep assured me that the amount he quoted was all I would have to pay: no hidden fees. I told him my bottom line, and he stated that I would not be charged more than the $20.00 per month that he quoted me. Then january rolled around, and my bill was over four times it was supposed to be. Hours of trying to "review my bill" wasn't helpful and trying to find anyone at verizon to help me was a waste of time, so I went down to my local verizon wireless store and spoke to the "store manager, justin".

When you call to complain and or go to one of their store locations, these idiots can't seem to do anything. How is that for "service". When I told him to cancel my service and account, he said that he couldn't. How is that for customer service, the store manager can't cancel your account and or service.

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J
12:43 pm EST

Verizon billing and cust service

Good Afternoon,
This is my last hope for help and i hope that you will understand our situation. I received a Verizon text yesterday saying that our payment arrangement was broken and not paid. We were going to have our service cut off. I was confused because I thought II only set up 2 payments of $65 which were paid. I accept that i must have misunderstood the arrangements. If i knew. I would have paid the $65 on the 25th. I do owe a balance and I have been working to oay it off. The Rep (Robert/employee #6575) insisted that i needed to pay the balance to keep from being shut off $239 Approx.
I am begging someone to look at my situation. I an disabled and live on a small SS check. My husband, a disabled Vietnam Veteran has a part time job with a small weekly paycheck. I am aware that we could get cheaper cell service, but we have had Verizon for over 3 years and kept it for the great customer service. When i called yesterday, I was never treated more rudely than i was by the above named employee. He insisted on talking over me, he was very arrogant and downright lacked and respect for me or my husband. I asked to speak with a supervisor and he insisted that someone would have to all me back in 24-47 hours, but our phones would have been turned off by that time. I have numerous health problems and it is necessary for me to have a phone. i started getting upset and crying, The Rep said that maybe we should just have our service suspended. I was appalled. I had to make arrangements with him with a promise to pay the full balance owed this Friday. That is the on;y way I could keep my phones on for a couple of days. PLEASE help us. I cant make that full payment on Friday, The $65/week was working well for us. I hope you will see our position. Thank you for your time.
Roy Pierce
Julia Pierce

Phone: [protected]
[protected]

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A
2:09 am EST

Verizon wireless service/ lack of customer support

Service outage- Oregon area, cannot reach anyone to find out information. No postings on website, short call hours to submit info on an outage. We pay a lot of money for a service and than little to no support service when it's not working. This is not acceptable. The website is of no help. The supposed 24hr chat, well they just cut you off with no text back. Why would you only have 5 topics. A business like verizon is very complex so how can it be summed up to you only helping customers in only 5 areas.

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J
5:48 pm EST

Verizon jetpack

Got vw jet pack from store who promised it was more than I would need (using for school stuff). Used for 2 days and ran out of data. Returned to store and was told it would be completely refunded. Vw then proceeded to put charge on my account for over $500. I refused to pay so they now sent to probably 10 different collections trying to get this what I consider a fraudulent charge.

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J
10:07 am EDT

Verizon fios

I haven't been so upset, as to the last rep that put me on hold for 90mins and never returned. Compliments to preveious tech rep sean in nj.. Today called to queston another bill increase.. Was told by the rep in nov my bill which is now $102. Will be rising to $175! I haven't had decent internet service, phone or fios for at least a year 4 reps came to my home, causing me to lose 4 days pay! Still having problems! Switched to supv jean who was the one that placed me on hold 90 mins until I finally hung up, called back 3 times.. All disconnected.. Asked to speak to as upv.. Sam wouldn't connect me for 10 mins! Now on hold with supvjohn, hopefully will be of some help! 21 years a customer and this is the worse it's ever been and to think, optimum will offer better service for $80 a month just disgusted!

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Jai Chromander
, US
Jan 18, 2019 1:50 pm EST

FiOS is a scam from start to end. First every other year your FiOS router backup battery will be dying and you either call service which is expensive and not sure why the battery dies when it is never even used once in my situation. Just like that they need money for all their lavishing expenses and foreign trips all over the globe. Not sure what they are doing other than spying on their own citizens.

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C
9:51 am EDT

Verizon no tech support for one week on company phone lines

Client account # [protected]*62Y Called for Repair I called on Monday 9/24/18 and spoke with Miss Powell for repair of 2 lines not working in Belleville NJ.
Verizon said they would send a tech on Tuesday.
Ticket# NJC60327FG

Tues 9/25. Tech came & said job was an outside problem and would send a cable tech on Wednesday, ticket was transferred to cable support issue

Wed 9/26 called again & spoke with Tonya, promised a tech would come out...No tech came.

Thursday 9/27 I called ad spoke with Kaqshik & complainted and asked for a cable tech to come out same day
Ticket #NJC6032846 was issued & closed stating unable to locate box

Friday..One full week of the Run around" and still no resolution.Spoke with Supervisor Mike Rico..No help what so ever..He kept saying sorry, sorry..But can't get any Tech there today.I hung up after yelling about my frustration, waiting a vweek to have my phone lines repaired.e are a business, and to have lines down have affected our business completely.

I called back and spoke with Carlin, in the Tech Dept..He promised another tech would be out on Saturday...I'll wait until Monday& see if I get any help.

I am not happy with Verizon, and would not recommend using them at all.

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D
6:59 pm EDT

Verizon customer service

I purchased a Samsung Galaxy note for my wife as a gift it cost 1299.00 I also purchased the most expensive insurance the plan would allow for the device . My wife is having technical issues because of the devices S pen . We have only had the device for 8 days, So when she called Verizon customer service they told her since we haven't had the device for 14 days that they would notate our account and to take it to the nearest store and they would replace it. So my wife called the Library Mo. store and talked to someone named Nakita who answered the just answered the phone by saying hello, my wife was like is this Verizon she replied umha, my wife explained to her what was going on she put us on hold and got back on the phone and told her she didn't know who she talked to but they weren't going to help us and wouldn't even look up our account, she was very rude to a customer that spends more a month on their Version bill then they do their car payment . So I called back and talked to someone named Shawn who wasn't any different, wouldn't listen to anything I had to say are even look up my account . I then called back customer service and told them what the Liberty store said and how we got treated, they seen the notation in our account and called Liberty themselves, they got back on the phone with us and told us sorry but they can't make a store coroperate with us and that they would try to find a store that would honor thier 14 day return policy, they got back on the phone and said sorry there was nothing they could do and now we were stuck with a device that is not fully functional even though we only had it for 8 days and have insurance on it. What kind of business practice is this, I thought Verizon was a reputable company or else I would have never made a $1299.00 purchase with them, I am totally floored over the fact that I'm being treated like this, I have over 4 device and plans for the whole family . PLEASE take my advice and think twice before using this company, if I can save one person from getting ripped off like I did then this review was worth it, I'm 48 years old and this is the first one I ever had to write

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B
7:38 pm EDT

Verizon customer service representative lack of professionalism

I just spoke to Bam (she would not provide me any other information about her) in regard to two matters concerning my account. First, I waited on hold for 39 minutes to speak to the rep after I a message said hold time was approximately 13 minutes. The first reason I called regarding the Visa gift card registration was resolved and she was great with that. Then I asked for information to register my military status to get the discount on my account. The website she gave me (www.verizon.com/connection) did not work. I kept getting errors. She told me Verizon was doing maintenance on the site and to try back in a few days. Before I got off the phone with her I asked her to check the website so she could see what I was talking about, but when she entered the link, she was able to get on the site. That didn't make any sense to me. She asked what browser I was using and said it might not work on Safari and she was using Google Chrome so maybe that was the problem. (That didn't make any sense to me because I have been able to access every other Verizon site on Safari.) So, I tried Chrome and still same issue. She again told me that the site was under maintenance and that was probably the problem and to try again later. I would not end the call because I wanted an alternative option to add my military status to my account. She basically informed me there was no other options. I told her I wanted to speak to a supervisor because I called last week and was on hold for 35 min before I could speak to someone but I had to hang up to go to work, I had waited 39 min to speak to someone tonight and I did not want to have to go through that again to get an answer. The rep began telling me I would not get a different answer from her supervisor and was going on and on, talking over me and not listening to anything I was saying. She was unbelievably rude. My response was raising my voice and trying to break in to get her to quit talking. After a moment of major frustration, I was able to get through and demanded to speak to her supervisor. She told me I would be on hold for an indeterminate amount of time and I said that was fine. She put me on hold and came back on the line 3-4 times to tell me her sup was still on another call. I continued to wait. While I was waiting, I searched for my own answers online and finally figured out that the problem I was having was the website I had entered because I did not understand her correctly. Instead of verizon.com/connection, I had to use "connections" to access the site. I waited on the line for Bam to come back on and just as she returned to the line, she finally decided to try to clarify the link she had given me at which point I told her I had already figured out the problem, but I asked for her information to file a complaint about her handling of the call and unprofessionalism. In turn, she told me she would be making her own notes on my account. Seemed a bit threatening, but I told her she was welcome to do whatever she felt was necessary. I told her the call could have gone so much differently if she would have just tried to clarify the link from the beginning instead of getting loud, talking over me and trying to put me off. I thanked her for her time and resolution of my first issue, but I didn't appreciate her handling of the rest of the call. I have other services with Verizon and I was dreading the customer service support getting Fios, as well, but after speaking to family and friends, they all told me customer support was the sacrifice I would have to make for using the service. It was Verizon or Cox where I live, and I almost regret not going with Cox. The TV service with Verizon is fine, but I got the Fios Gigabit connection and it is not what I expected. It lags and falls short of living up to the hype in their advertising. I guess it is what it is, but it's sad to see so many complaints and have to deal with the headaches. I dread ever having to call back for anything else.

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B
3:34 pm EDT

Verizon phone and internet

2 yr agreement with Verizon expired and they raised my rates 33% causing me to switch to Xfinity. Verizon refused to match Xfinity offer so I cancelled service. Verizon bills a month in advance and I paid at the old rate figuring I would get a prorated final bill. I received a past due bill from Verizon for the entire amount for the month, even though I cancelled service in the middle of August. I called to complain and SCOTT SLA at verizon told me the agreement was to pay for the entire month. I am being billed unfairly by Verizon for service I never used. I should get a refund for the prorated bill and compensated for the aggravation of dealing with their customer service

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2:01 pm EDT

Verizon technical problems unresolved

I purchased two Verizon phones, the first was a kyocera hydro wave. The phone would get very bad reception. Could only talk threw the speaker. This went on for 2 months, I thought because the phone was refurbished I thought the issue was with the phone. So purchased a brand new Verizon kyocera brigadier cell phone. This phone had the same exact problem. I called customer support to help with problem on 08/23/18. They didn't fix the problem. The tech representative suggested I replace the phone. Which I just purchased on 08/14/18 having the same exact problem as the first phone. I called again on 08/29/18 to see if could get different results same issue. The new phone has no physical damage at all. Every thing on the phone works. The connection is horrible, people cant hear me and I can only speak through the speakers sometimes. I just became a Verizon customer it hasn't even been four months. I want the connection issue fixed or I will gladly find another cell provider.

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6:50 pm EDT

Verizon veterans/military discount

I've been a satisfied Verizon customer since 2005.
On Aug 22, I decided to take advantage of the military discount for Verizon Fios as a new customer. Customer service was very pleasant and confirmed I'm eligible for the discount. Once registered and successfully signed into my Verizon with an account I should be able to link online for veterans discount of 69.99 for 2 yrs. along with $200 discount towards qualified accessories good through 8/31. Of course, it wasn't as simple as he had advised, I called Verizon customer service again and they said they would email me a benefits form. I did not receive.
Its now the 28th and I have spent multiple phone calls and several hours trying to get someone from customer service to help me apply the veterans discount to my account with no success. In addition to that, I was transferred multiple times to customer service, then told my veterans benefit does not apply to me. The manager transferred me to the promotional department, customer rep. named Kenneth, whom would not share his last name. According to him, the veterans benefit cannot be applied to my account until installation with equipment is complete. Absolutely new news to me...he didn't care to take the time to listen to me when I tried to ask for clarification, he rudely transferred my call to the queue and I had to wait another 30 mins before I was hung up on.
Extremely frustrating, for a request to help apply for my veterans benefit. It's unfortunate that my experience with Verizon fios went from excellent as a new customer looking to set up new service, but once I've successfully registered as an account holder, disappointingly, I was treated quite the opposite - rude, lack of urgency and without a care about resolving a problem rather than getting rid of my call.
I'm asking kindly for Verizon Fios to please help with proper instructions on how to apply my veterans benefit per promotional advertisement and uphold what was communicated. I don't want to switch my business and wireless to another carrier, I'm asking for upper management to help resolve what seems to be a simple solution.
Greatly appreciate and look forward to your response.

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Verizon Customer Reviews Overview

Verizon is a telecommunications company that offers a wide range of services, including wireless phone plans, internet, and TV. Overall, Verizon has received positive reviews from customers, with many praising the company's reliable network and excellent customer service.

One of the most commonly cited positive points of Verizon is the quality of its network. Customers report that they experience fewer dropped calls and faster data speeds compared to other carriers. Additionally, Verizon's coverage is extensive, with service available in most areas of the United States.

Another area where Verizon excels is customer service. Many customers report that they have had positive experiences with Verizon representatives, who are knowledgeable and helpful. Additionally, Verizon offers a variety of support options, including online chat, phone support, and in-store assistance.

Verizon's pricing is generally considered to be competitive, with many customers finding the company's plans to be affordable and flexible. Additionally, Verizon frequently offers promotions and discounts, making its services even more accessible to customers.

Overall, Verizon is a well-regarded telecommunications company that offers reliable service, excellent customer support, and competitive pricing. If you're in the market for a new phone plan, internet service, or TV package, Verizon is definitely worth considering.

Verizon In-depth Review

Overall Rating: Verizon is a top-notch telecommunications provider that offers a wide range of services and features. With its reliable network coverage, excellent customer service, and competitive plans and pricing, Verizon stands out among its competitors.

Customer Service: Verizon's customer service is exceptional. Their representatives are knowledgeable, friendly, and always ready to assist with any issues or inquiries. Whether it's through phone, chat, or in-store support, Verizon ensures that their customers receive prompt and efficient service.

Network Coverage: Verizon's network coverage is unparalleled. With a vast network that reaches almost every corner of the country, Verizon provides reliable and consistent connectivity. Whether you're in a major city or a remote area, you can count on Verizon's network to keep you connected.

Plans and Pricing: Verizon offers a variety of plans to suit different needs and budgets. While their plans may be slightly more expensive compared to some competitors, the quality of service and network coverage justifies the cost. Verizon also provides flexible payment options and discounts for bundling services.

Device Selection: Verizon offers a wide selection of devices, including the latest smartphones, tablets, and accessories. Whether you're looking for an iPhone, Samsung Galaxy, or Google Pixel, Verizon has you covered. Their knowledgeable staff can help you choose the perfect device to meet your needs.

Data Speeds: Verizon's data speeds are blazing fast. With their advanced network technology, you can enjoy seamless streaming, fast downloads, and smooth browsing. Whether you're using your device for work or entertainment, Verizon's data speeds ensure a seamless experience.

Reliability: Verizon is known for its reliability. Their network rarely experiences outages or disruptions, ensuring that you stay connected at all times. Whether you're making important business calls or streaming your favorite shows, Verizon's reliability ensures a hassle-free experience.

Additional Features: Verizon offers a range of additional features to enhance your experience. From mobile hotspot capabilities to international roaming options, Verizon provides convenient features that cater to your needs. They also offer advanced security and device protection options for added peace of mind.

Billing and Payment Options: Verizon provides flexible billing and payment options. Whether you prefer paperless billing, autopay, or paying in-store, Verizon makes it easy to manage your account and pay your bills. They also offer detailed billing statements and online account management for added convenience.

Contract Terms and Flexibility: Verizon offers both contract and no-contract options, providing flexibility for customers. While contracts may come with certain benefits, such as discounted device prices, Verizon also offers no-contract plans for those who prefer more flexibility. This allows customers to choose the option that best suits their needs.

Transparency and Communication: Verizon excels in transparency and communication. They provide clear and concise information about their plans, pricing, and terms. Their customer service representatives are also proactive in communicating any changes or updates, ensuring that customers are always well-informed.

Complaint Resolution: Verizon takes complaints seriously and strives to resolve them promptly. Their customer service team is dedicated to addressing any issues or concerns raised by customers. Verizon's commitment to resolving complaints ensures that customers feel heard and valued.

User Experience (Website and App): Verizon's website and app are user-friendly and intuitive. Whether you're managing your account, checking your data usage, or shopping for devices, Verizon's digital platforms provide a seamless experience. The interface is clean, navigation is easy, and information is readily accessible.

Comparison with Competitors: When compared to its competitors, Verizon stands out for its superior network coverage, reliable service, and excellent customer support. While some competitors may offer slightly lower prices, Verizon's overall package of features and benefits makes it a top choice for customers.

Pros: - Reliable network coverage - Excellent customer service - Fast data speeds - Wide device selection - Flexible billing and payment options - Transparent and proactive communication - User-friendly website and app

Cons: - Plans may be slightly more expensive compared to some competitors - Contracts may not be suitable for customers seeking complete flexibility

Final Verdict: Verizon is a top-tier telecommunications provider that offers a comprehensive range of services and features. With its reliable network coverage, excellent customer service, and competitive plans and pricing, Verizon is a solid choice for those seeking a dependable and hassle-free telecommunications experience.

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Verizon contacts

Phone number

+1 (212) 395-1000

Website

www.verizon.com

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